Training Pack VAS - Prepaid products and services

VAS - Prepaid products and servicesTraining Pack

31102018 - APP INCLUSION

Airtime

Fixed Value Airtime

Cellular vouchers available include; airtime, SMS & data bundles

Fixed Value SMS Bundle Fixed Value Data Bundle

Cell C MTN Telkom Virgin Mobile Vodacom World Chat Neotel (Value)

Net

wor

k pr

oduc

tsAirtime CellC R5 Recharge

Airtime CellC R10 Recharge



SMS CellC R39 SMS








Data CellC All In One 100



Data CellC 3GB Data Bundle

Data CellC 25 MB Smart DATA



Net

wor

k pr

oduc

tsAirtime Vodacom R2 Recharge

Airtime Vodacom R5 Recharge




SMS Vodacom R49 SMS





Data Vodacom My Gig 1 once-off Standard 30 Day

Data Vodacom My Meg 15 Once - Off Standard 30 Day


Data Vodacom My Meg 100 Once off Standard 30 day


Data Vodacom My Meg 500 Once Off Standard 30 Day

Data Vodacom 50MB for 1 hour Power Bundle

Net

wor

k pr

oduc

tsAirtime MTN R5 Recharge Data MTN WEEKLY BUNDLE 5GB Data Bundle

Airtime MTN R10 Recharge Data MTN MONTHLY BUNDLE 600MB Data Bundle

Airtime MTN R15 Recharge Data MTN MONTHLY BUNDLE 750MB Data Bundle

Airtime MTN R30 Recharge Data MTN MONTHLY BUNDLE 1,5GB Data Bundle

Airtime MTN R60 Recharge Data MTN MONTHLY BUNDLE 6GB Data Bundle

Airtime MTN R180 Recharge Data MTN MONTHLY BUNDLE 50GB Data Bundle

Data MTN 20 MB DATA Data MTN MONTHLY BUNDLE 100GB Data Bundle

Data MTN 100 MB DATA Data MTN HOURLY BUNDLE 50MB

Data MTN 300 MB DATA Data MTN DAILY BUNDLE 75MB

Data MTN HOURLY BUNDLE 15MB Data Bundle Data MTN WEEKLY BUNDLE 2GB

Data MTN HOURLY BUNDLE 150MB Data Bundle Data MTN DAILY BUNDLE 50MB

Data MTN HOURLY BUNDLE 1GB Data Bundle Data MTN MONTHLY BUNDLE 50MB

Data MTN DAILY BUNDLE 25MBData Bundle Data MTN MONTHLY BUNDLE 1GB

Data MTN DAILY BUNDLE 120MB Data Bundle Data MTN MONTHLY BUNDLE 3GB

Data MTN DAILY BUNDLE 300MB Data Bundle Data MTN MONTHLY BUNDLE 10GB

Data MTN DAILY BUNDLE 1GB Data Bundle Data MTN MONTHLY BUNDLE 20GB

Data MTN WEEKLY BUNDLE 30MB Data Bundle Data MTN MONTHLY BUNDLE 30GB

Data MTN WEEKLY BUNDLE 60MB Data Bundle Data MTN WEEKLY BUNDLE 500MB

Data MTN WEEKLY BUNDLE 120MB Data Bundle Data MTN WEEKLY BUNDLE 1GB

Data MTN WEEKLY BUNDLE 200MB Data Bundle Data MTN FORTNIGHTLY BUNDLE 1GB

Data MTN WEEKLY BUNDLE 350MB Data Bundle

Net

wor

k pr

oduc

tsAirtime TelkomMob R5 Recharge

Airtime TelkomMob R10 Recharge





Data TelkomMob 25MB Data Bundle

Data TelkomMob 50MB Data Bundle

Data TelkomMob 100 MB Data Bundle

Data TelkomMob R250 Recharge

Data Telkom Mobile 250MB Data Bundle

Data Telkom Mobile 500MB Data Bundle

Data Telkom Mobile 1GB Data Bundle



Airtime Virgin R5 Recharge





Net

wor

k pr

oduc

ts

Airtime WorldCall R10 Recharge



Airtime Neotel R25 Recharge




Airtime Error Messaging

Error Message Translation Action

“Invalid Product” Product is not available for purchase Log a ticket for investigation

“Out of Stock” Product is temporarily out of Stock at Service Provider Log a ticket to for stock to be checked.

“Timed Out” Upstream connectivity failure 1.Re-try transaction.2.Verify network connectivity. 3.If network is fine, log a ticket.

“Offline” Upstream connectivity failure 1. Re-try transaction.2.Verify network connectivity. 3.If network is fine, log a ticket.

Prepaid Utilities

Prepaid Electricity

Prepaid utilities available include; electricity, water & gas

Prepaid Water Prepaid Gas

Manual Meter Smart Meter

Prepaid Utilities Procedure

Look up transaction sent to Service Provider – confirm the Meter is valid.

Step 2

Lookup returns Customer’s name and address

Step 3

Cashier validates correct customer details, process tender

Step 4

Select Prepaid Utilities no. Meter number is entered. Value is entered

Step 1

Prepaid procedure is the same between Smart Meters and Manual (Pin) Meters.

The only difference is on the successful load voucher.

Successful load: Voucher with a PIN is printed. (Reprint is available)

Manual Meter Voucher

Successful load: Voucher with “Meter Updated” is printed. (Reprint is available). This means the meter was loaded remotely

Smart Meter Voucher

1 2 3 4

= Voucher issued

FBE : Free Basic ElectricityDept of Energy determines:● Who qualifies - disadvantaged and poor households● Value of voucher – entitled to 1 voucher per month● Cannot be Carried over to next month

Please note:

PrepaidUtilitiesThese are important notes for Prepaid Utilities. The Customer must have pre-registered at their municipality in order to purchase prepaid utilities.When a meter number is entered (look up); the customer details are returned, It is important to verify the customer’s details with the customer to avoid purchasing a token for an incorrect meter number. Maximum Value = R1000 e.g. Customer

requires R1500 = try 3 x R500 vouchersIf Customer is in arrears – the municipality

takes the value towards arrears first

Verify Customer’s details with the Customer

Customer must be pre-registered at the municipality

Prepaid Utilities Common Errors

ERROR MESSAGE TRANSLATION

“UNKNOWN_METER_ID” or “Meter not registered” Meter Number entered is not found

“TIMED-OUT” Upstream connectivity failed

“OFFLINE” Upstream connectivity failed

“Meter not Supported” Meter Number entered not supported or not listed with the requested municipality.

“Amount too Low” or “Less than Minimum” Amount entered is below the Minimum amount that can be purchased.

“Amount too High” Amount entered is above the Maximum amount that can be purchased.

“Invalid Merchant” Merchant (Store) is not registered to with service provider

“Unregistered Meter” Meter is not registered

“Meter Blocked” Meter has been blocked

“FBE Already Issued” Free Basic Electricity linked to the specific meter number has already been issued for the current month

“Error” General Error

Example of Prepaid Utilities Slip

Bill PaymentsPay your: Accounts, Municipality Bills, DSTV Subscription, Telkom bills, Insurance

Policies or Traffic Fines.

Pay by Cash, Card (Debit, Credit)

EasyPay Pay@

Bill Aggregators

Both have defined Prefixes

PREFIX Forms part of reference and is listed on the Bill – Must be entered as is on the billBill Payment: Enter the Easy Pay or Pay@ reference number on Device

= =520 Bill Issuers* 207 Bill Issuers*

DSTV Payments may be processed using the ID number / Smart Card Number or Account

Number but Prefix must be entered before.

Bill Payments ProceduresFollow the below steps to settle the various bill types.

Bill Payments Common ErrorsEASY PAY ERROR MESSAGE TRANSLATION

“Unknown Customer Account” Declined by Easy Pay

“Upstream unavailable” Declined by a Service Provider along the transaction message route.

“Function not supported” Declined by Easy Pay

“Routing Error” Declined by Easy Pay

“Number format incorrect” Traffic payment declined as traffic notice number entered is incorrect.

PAY@ ERROR MESSAGE TRANSLATION

“Invalid Amount” Declined by Pay@

“Upstream unavailable” Declined by a Service Provider along the transaction message route.

“General Error” Declined by Pay@

Example of Bills

Example of Traffic Fine

Example of Bill Payment Voucher

Training Pack VAS - Prepaid products and services

Documents

Transcript of Training Pack VAS - Prepaid products and services