Training in the Workplace

Training program for an auxiliary/ production team member

For X Company

Copyright Angela Samuels

Discerning the Text

• People

20,000 Employees worldwide

• Organization

The company, which was bought by X company for $2.4 billion in 2004, operates more than 1,200 business service centers in Asia, Australia, Europe, and North America. X company's offers a wide range of printing services, including graphic design, color printing, and binding. Among the products the company prints are banners, business cards, flyers, invitations, marketing collateral, newsletters, and posters.

Building Support

• Building support by convincing my manager that this program could help the store in it regional and national rating.

Identifying Program Ideas

• Raise regional and national scores (MSM) by being proactive in training for all new coworkers entering into the full service area.

• Coworkers are not getting the accurate training and therefore lowing the MSM scores.

Research• Informal Conversations with co-workers• Store meetings• Jobs are not getting done right and on time• Many mistakes in order taking process.

Sorting and Prioritizing Program Ideas

• Qualitative Approach would be used to prioritize program ideas with one on one interactions and discussion in staff meetings.

Training Program Objectives

The student will :

• Learn how to correctly take an order (100% accuracy)

• Effectively do quality checking • Learn Machinery and auxiliary work

Instructional Plan

• What participant must know:– How to take an order accurately– How to Quality Check finished products precisely– How to produce the best product for the customer

• Instructional Techniques– Computer Based Training– Observation– Trial and Error– Skill, Practice and Exercise

Transfer of Learning

• 90 % of training is hands on training in branch

• Before: Clearly identified objectives

• During: Provided job aids for future reference

• After: Provide follow-up support

Evaluation Plans

• Informal questions through out the training

• Post training survey

• Compare and analyze store ratings to see if they have improved

Recommendations and Results

• Successes – The coworker did get a lot of formal training in production areas. Hands on training was very successful

• Failures – Short staffed

• Follow - Up

Formats, Schedules and Staff Needs

• 8 Day training within two week period

• Preferred to have an extra production person

• Job shadowing

• Online training

Coordinating Facilities

• Not applicable – Used regular schedule working hours at the branch

Training in the Workplace