Training for the 21st Century
18
TRAINING FOR THE 21ST CENTURY Establishing an Efficient Technical Training Process
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21-Oct-2014 -
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Technical training no longer benefits from the traditional longer learning formats. As more companies shift to an agile development process, technology is constantly evolving and training content is often out-of-date before the course is complete. Learning managers are grappling with how to keep up with rapid development cycles when product features are often not approved until right before training is scheduled to be released, while still accommodating feedback from multiple stakeholder groups, each with their own point of view. At the same time, attention spans are shrinking and learners are craving quick learning moments when and where it’s convenient for them -- between meetings, while traveling or at home on the couch. Adapting to this new style of learning can be tricky at first, but with a good roadmap it can be done, and the boost in turnaround time, engagement and retention make it worth the effort. To help you make this shift, this presentation will discuss: • The trends and challenges in technical training driving adoption of quick learning modules, as well as an overview of the best rapid learning development tools • Tips for accommodating multi-generational and multi-national learners and increasing learning engagement and retention • Best practices for managing workflow, stakeholder communications and distributed workgroups
Transcript of Training for the 21st Century
TRAINING FOR THE 21ST CENTURY Establishing an Efficient Technical Training
Process
YOUR SPEAKERS
Evan Stuckless, Learning Solutions Mgr.
Nic McMahon, VP Learning
Scott Herber, Executive VP
SH
WELCOME
Agenda – Technical training trends
and challenges – Best practices for
supporting performance – Q&A
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TECHNICAL TRAINING TRENDS AND CHALLENGES
SH
NM
TRENDS IMPACTING LEARNING
60-80% of product development teams today use Agile
By 2020 there will be an unprecedented 5 generations in the workforce
3 of 5 workers say they don’t need to be in the office to be productive
Budgets are tight
WHAT DOES THIS MEAN FOR LEARNING?
– Provide real-time information for volatile content
NM
Don’t forget…above all content needs to be engaging
– Synchronize E2E/onboarding with product updates – Provide learning content to diverse and distributed audience
Training Intervention
Learning
Learning Outcomes
Results
On-the-job, Just-in-time Learning
Prompting
LEARNING LANDSCAPE MODEL: Dr. William Thalheimer
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Performance Situation
On-the-Job Performance
Remembering
BEST PRACTICES FOR SUPPORTING PERFORMANCE
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BEST PRACTICE 1: USE RAPID DEVELOPMENT TOOLS
Rapid Dev tools increase flexibility
and responsiveness
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BEST PRACTICE 2. GET YOUR ID IN THE SCRUM EARLY
Early ID SME Involvement Eliminate Duplication & Waste
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BEST PRACTICE 3: MODULARIZE YOUR
CONTENT
Use Templates and Shells to ease updating and
reduce cost.
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BEST PRACTICE 4: SPACING CONTENT AND BUDGET
Factor multiple touches, refreshers and checks into a holistic learning
cycle
NM
• Develop style guides and glossaries • Stay reasonably neutral with iconography and
stories • Leverage Translation Memory
GOING GLOBAL? NM
CISCO EXAMPLE
Modular content for flexibility and efficiency
Simplified and Limited Learning Goals per module
ID as SME and early involvement in release cycle
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SUMMARY
Quick learning modules are key to engaging and educating an
increasingly diverse workforce and keeping up with product
updates and releases.
SH
SH
RESOURCES
• Game On: Game Based Learning Guide http://viadelivers.com/learning-game-on-guide.php
• Micro Learning for Effective Training http://viadelivers.com/learning-micro-learning-brief.php
• Multigenerational Learning http://viadelivers.com/learning-multigenerational-learning-brief.php
SH
THANK YOU!
We hoped you enjoyed the presentation.
SH
