Training Evaluation: Donald Kirkpatrick and the Four (or Five) Levels of Learning
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Transcript of Training Evaluation: Donald Kirkpatrick and the Four (or Five) Levels of Learning
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Donald Kirkpatrick and the Four (or Five) Levels of
Learning
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ReactionDonald L. Kirkpatrick’s methodology for evaluating the ROI, effectiveness and impact of training starts with ‘reaction’:
• What did you participants think and feel about the training given?
• Did they feel it to be beneficial to their knowledge or job performance?
• Did the training raise employee morale?
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LearningThe second level looks at evaluating the learning of new skills as they happen:
• Is there a resulted increase in knowledge and/or skills and a change in attitude?
• Does the training offer demonstrations of how to implement what has been learned, either in the form of a test or participation exercise?
• Does the employee have the adequate resources in order to maintain and improve on the knowledge they have gained?
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Behaviour Level 3 of Kirkpatrick’s methodology looks at changes in the behaviour of employees both before and after training:
• Is there a transfer of knowledge, skills and/or attitudes from the classroom to the job?
• Have you observed a positive change in job performance in the 3-6 months since training?
• Are employees more positive about their work?
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ResultsLevel 4 looks at the most important part – the results:
• Has the attendance and participation in a training program had any noticeable results?
• Are these results of a monetary or performance-based nature?
• Has the training resulted in the motivation of your employees?
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But there’s more…
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Return on InvestmentWhilst Kirkpatrick’s original model is quite concise, it has remained largely unchanged since the 1950s, and was updated by Dr. Jack Phillips to include ROI in order to:
• Quantify the performance improvements
• Quantify the financial benefits
• Compute investment returns
• Make informed decisions based on quantified benefits, returns and percentage return comparisons between learning programs
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Let’s TalkAt TrainingEvaluation.com, we have a new perspective on evaluation and Return on Investment. Focusing on value creation rather than measurement for measurement’s sake - We think it’s time to move evaluation from being a ‘stick to beat people with’ to a source of insight and enlightenment!
Contact us:You can email us at: [email protected] can call us at: 0800 707 6664Our address is: Regus House, Southampton International Business Park, George Curl Way, Southampton SO18 2RZ