Training & Development

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Agenda

• Introduction of training & development

• Distinction between training, development & education

• Purpose of training• Advantage & disadvantage of Training• Areas of Training• Steps in training process• Types of training & development• Evaluation of training

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• THERE IS NOTING TRAINING CAN NOT DO; NOTHNG IS ABOVE ITS REACH;IT CAN TURN BAD MORALS TO GOOD, IT CAN DESTROY BAD PRINCIPLES and CREATE GOOD ONES, IT CAN LIFT MEN TO ANGELSHIP.

Mark Twain

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DELIVERING CUSTOMISED TRAININGSUCCESSFULLY

DELIVERING CUSTOMISED TRAININGSUCCESSFULLY

“Tell me and I forget, teachme and I remember, involveme and I learn”

- Benjamin Franklin

Introduction

• Training is the formal and systematic modification of behavior through learning which occurs as a result of education, instruction, development and planned experience

• Development is any learning activity, which is directed towards future, needs rather than present needs, and which is concerned more with career growth than immediate performance.

Training, Development and Education

HRD programs are divided into three main categories: Training, Development, and Education.

Training is the acquisition of technology, which permits employees to perform their present job to standards. It improves human performance on the job the employee is presently doing or is being hired to do. Also, it is given when new technology in introduced into the workplace.

Development is training people to acquire new horizons, technologies, or viewpoints. It enables leaders to guide their organizations onto new expectations by being proactive rather than reactive. It enables workers to create better products, faster services, and more competitive organizations. It is learning for growth of the individual, but not related to a specific present or future job

Contd…

Education is training people to do a different job. It is often given to people who have been identified as being promotable, being considered for a new job either lateral or upward, or to increase their potential. Unlike training, which can be fully evaluated immediately upon the learners returning to work, education can only be completely evaluated when the learners move on to their future jobs or tasks.

Distinction between Training and Education

The following table draws a distinction between training and education more clearly

Training EducationShort term process Long term process

Knowledge & skill for specific purpose For overall development

Primarily related to technical skills learning

Related to managerial behavioral & attitudinal development

application Theoretical orientation

Job Experience Classroom learning

Specific Tasks General concepts

Narrow perspective Broad perspective

Distinction between Training and Development

Learning Training Development

WHO Non-managers Managers

WHAT Technical Theoretical

WHY Specific job General

WHEN Short term Long term

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1. Respond to technology changes affecting job requirements.

2. Respond to organizational restructuring.

3. Adapt to increased diversity of the workforce.

4. Support career development.

5. Fulfill employee need for growth.

6. To reduce the number of accidents

7. To increase productivity and quality

8. To promote versatility and adaptability to new methods

Purpose of Training

Advantages of Training

1. Leads to improved profitability and/or more positive attitudes toward profits orientation.

2. Improves the job knowledge and skills at all levels of the organization.

3. Improves the morale of the workforce.

4. Helps people identify with organizational goals.

5. Helps create a better corporate image.

6. Fosters authentically, openness and trust.

7. Improves the relationship between boss and subordinate.

8. Aids in organizational development.

9. Learns from the trainee.

10. Helps prepare guidelines for work.

Areas of Training

The Areas of Training in which training is offered may be classified into the following categories:

Knowledge Here the trainee learns about a set of rules and regulations about

the job, the staff and the products or services offered by the company. The aim is to make the new employee fully aware of what goes inside and outside the company.

Technical Skills The employee is taught a specific skill (e.g., operating a machine

and handling computer) so that he can acquire that skill and contribute meaningfully.

Contd…Social Skills

The employee is made to learn about himself and other, develop a right

mental attitude, towards the job, colleagues and the company. The

principal focus is on teaching the employee how to be a team member

and get ahead.

Techniques

This involves the application of knowledge and skill to various on-the-job

situations. In addition to improving the skills and knowledge of

employees, training aims at clouding employee attitudes: When

administered properly, a training programme. It will go a long way in

obtaining employee loyalty, support and commitment to company

activities.

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I. Needs Assessment

II. Developing &Conducting

Training

III. EvaluatingTraining

Training Process Model

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I. Needs Assessment

1. Organizational Level

2. Job Level

3. Individual Level

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Contd…

1. Organizational Level• Technology change.

• Organizational restructuring.• Change in workforce.

• Marketing Plans.• Productivity measures

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Contd…

2. Job Level

• Job and task analysis.• Identify Key areas.

• Review procedural and technical manuals.

Design Training Program

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Contd…

3. Individual LevelDetermine who needs training and what kind.

• Tests.• Prior training and experience.

• Performance review.• Career assessment.

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II. Developing and Conducting Training

1. Determine location and who will conduct the training.

o Onsite facilities vs. offsite.o Inside training staff vs. outside vendors.

2. Develop training curricula.Based on job/task analysis and individual needs.

3. Select training methods.o Considering learning principles.

o Consider appropriateness and cost.

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How do Employees Learn the Best?

• Learning is the acquisition of skills, knowledge, or attitudes.

• The adult learning theory is a field of research that examines how adults learn. A number of the following tips come from the adult leaning theory.

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How employees learn the best: • When they are actively involved in the

learning process-(to do this choose a appropriate teaching method).

• Training is relevant and practical.• Training material is organized and

presented in chunks.• Training is in an informal, quiet, and

comfortable setting.• When they have a good trainer.• When they receive feedback on

performance.• When they are rewarded.

Training Methods: In house

• On the job training• Apprenticeship • Vestibule Training

– Next to actual work site and hands-on experience

• Job Rotation– Target all employees– Leadership track

Training Methods: Off-Site

• Lecturing

• Behavioral modeling

• Simulations

• Computer assisted training

Training Methods: Management

• Case Studies• Role playing• Experiential management “games” and

simulations• Conferences

– Facilitated open discussions

Training Methods: Management

• Mentoring

– Traditional, Step-ahead, Peer– Informal vs. formal

• Coaching

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3. Types of Training

1. Skills Training.

2. Retraining.

3. Cross-Functional.

4. Team Training.

5. Creativity Training.

6. Literacy Training.

7. Diversity Training.

8. Customer Service.

Types of Training

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1. SKILLS TRAINING

Focus on job knowledge and skill for:

• Instructing new hires.• Overcoming performance

deficits of the workforce.

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2. Retraining

Maintaining worker knowledge and skill as job requirements change due to:

• Technological innovation• Organizational restructuring

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3. Cross-Functional Training

Training employees to perform a wider variety of tasks in order to gain:

• Flexibility in work scheduling.• Improved coordination.

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4. Team Training

Training self-directed teams with regard to:

• Management skills.• Coordination skills.• Cross-functional skills.

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5. Creativity Training

Using innovative learning techniques to enhance employee ability to spawn new ideas and new approaches.

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6. Literacy Training

Improving basic skills of the workforce such as mathematics, reading, writing, and effective employee behaviors such as punctuality, responsibility, cooperation etc.

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7. Diversity Training

Instituting a variety of programs to instill awareness, tolerance, respect, and acceptance of persons of different race, gender, etc. and different backgrounds.

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8. Customer Service Training

Training to improve communication, better response to customer needs, and ways to enhance customer satisfaction.

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Training Methods

Classroom Video

On-the-Job

Computer AssistedInstruction

Simulation

When to Evaluate?

Before, During, and AfterTraining

Why Evaluate?

Before Training• Identify needs or problems.• Identify specific job competencies to close

gaps.• Identify the type of evaluation needed.

Why Evaluate?

During Development of Training• Determine which staff should be the targets of

training.• Provide feedback to curriculum designers on

content, methods, and materials.• Determine if course delivery is consistent and

follows curriculum specifications.

Why Evaluate?

After Training• Note changes in participants’ attitudes and reactions

to the course.• Assess trainees’ mastery of knowledge.• Assess trainees’ mastery of skills.• Assess transfer of new knowledge and skills to the job.• Measure whether or not performance gaps have

begun to close.• Measure relationship of training to agency goals and

client outcomes.

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• Formal evaluation: uses observation, interviews, and surveys to monitor training while its going on.

• Summative evaluation: measures results when training is complete in five ways:1. Reaction2. Knowledge3. Behavior4. Attitudes5.Productivity

III. Evaluating Training Effectiveness

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Types of Evaluation Designs

Train Measure

Post Test Only. Cannot tell if there is a change in knowledge or skill.

Measure Train Measure

Pre-test with Post-test. Detects a change, but cannot tell if training was responsible.

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Types of Evaluation Designs

Measure

Scientific Method: Training Group and Control Group.Compare performance of Training Group and Control

Group after training. If Training Group has higher performance, it can be attributed to a training effect.

Train Measure

MeasureNo

TrainMeasure

Criteria for Training & Development

• There are two criteria for evaluation –

1) Internal criteria – associated with the content of training & development.

2) External criteria – associated with cost benefit analysis of training and development.

Internal criteria for Training & Development

• Under this there are many approaches, three most common are –

1) Urile- patrick approaches – 2) CIRO approaches3) CIPP approaches

Urile- Patrick approaches

• This approach involve four levels of evaluation and answers to four question :

Level QuestionReaction Were the participant pleased with the programme?

Learning What did the participant learn from the programme?

Behavior Did the participant change their behavior based on what was learned ?

Result Did the change in behavior positively affect the organization.

CIRO Approaches

• This approach gives importance to training and development evaluation in term of context, input, reaction and output (CIRO).

• Context Evaluation – it involves collecting of information about performance deficiency and setting objective with three levels – immediate, intermediate & ultimate.

• Input evaluation – answer of question like :

a) Relative merit & demerit of different training & development?

b) Is it feasible for outsourcing the training programme?

c) Should it be organized with internal resources?

d) How mush time required for preparation?

e) What result were obtained when a similar programme was conducted in the past?

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Contd…

• Reaction Evaluation – This includes subjective reports from the particulars about the whole programme and contains question about training and development materials, instructors, pedagogy, presentation, facilities etc.

• Outcome Evaluation – This includes the following aspects –

1) Defining training and development objective

2) Constructing measures of these objectives

3) Assessing the result and using them to improve future programmes.

CIPP Approach

• This approach takes context , input, process & product.

1. Context Evaluation- involves evaluation of training and development need analysis & formulating objective in the light of these needs.

2. Input evaluation – involves evaluation of determining policies, budgets, schedule & procedure for organizing programme.

3. Process evaluation – involve evaluation of preparation of reaction sheets, rating scales and analysis of relevant records.

Contd..

• Product evaluation – involves measuring & interpreting the attainment of training & development objectives.

•THANKS