TRAINING COURSESTRAINING COURSESEU-RO-IN ASSOCIATIONEU-RO-IN ASSOCIATION

website: website: http://asociatia-euroin.co.cc/ AUGUST 2014AUGUST 2014

We have established the curricula of the training courses in accordance with the special needs of disabled that will follow these courses, and with the tasks in L@jost project, and in accordance with the suggestion of the coordinator of the project – disabled that have more than 61% level of disability.

Schedule training courses: 7.08.2014-24.08.2014

National and international trainers (Hague accepted): lawyer, professors, medical assistant, PhD degrees.

COURSES TOPICS

What call center is and what means to work in a call center Work Legislation in EU. Rights and tasks of employees in European Union Comunication and social interactioning. Communication in a workplace and

by call center

Elements of work legislation in Romania

Rights of disabled people. Situation of disabled in Europe

Interculturality and European citizenship

Health and social services in EU

HOW to USE the IT EQUIPMENT and call center - for looking for a job

Selfprotection and first aid elements (individual health and hygiene)

English language

Use of English in order to find a job

SCHEDULE TRAINING COURSES

Initial evaluation - 2 hours

What call center is and what means to work in a call center -2 hours

Work legislation in EU. Rights and tasks of employees in EU - 4 hours

Comunication and social interactioning. Communication in a workplace and by call center - 2 hours

Interculturality and European citizenship - 4 hours

Elements of work legislation in Romania - 4 hours

Rights of disabled people. Situation of disabled in Europe -3 hours

Health and social servicies in EU - 4 hours

Selfprotection and elements of first aid (hygiene and individual health) - 4 hours

How to use IT equipments and call center for looking for find a job - 8 hours

English language. Using English language in order to find a job - 4 hours

Final evaluation - 2 hours

June 2014: selection of the members of the target-

group that will follow the training courses

Establish the dates of courses with beneficiaries

Establish topics

Initial evaluation: 8 August 2014

Final evaluation: 24 August 2014

Certificate of attendance for trainees

Total hours: 43

Total trainees: 12 Trainers: 5

Members of the Romanian L@jost team and the trainers have learned

some knowledge in Braille alphabet, also in visual disabled vocabulary.

We procured in this way some information from other European

projects’ products, and we are going to habilitate with them.

For the other disabled, we adapted our form courses, and we tried to

make them very clear and using modern methods for attract the

trainees, and also to make courses useful and pleasant, too.

Examples of curriculum:

Interculturality and European citizenship - 4

hours

Note: The course has in attention the skills of trainees and also their capacity of following a topic during a several time.

COURSE CHAPTERS:COURSE CHAPTERS:

Interculturality, citizenship and Basic Concepts (national identity, European citizenship, “call center” system in Europe)

Interculturality and European citizenship: to be citizen, to have rights, to have responsibilities

Interculturality and “call center” system

European citizenship and its benefits

European citizenship:European citizenship:

Ciclul de viaţă al proiectului

What call center is and what means to work in a call center

Generalities 

What means VoIP technology ? 

Call Center based on IP protocols 

Gains in and by call center system 

Use English to find a job

 CONCLUSIONS:

1. It’s a real need the use of “call center” system in “How to find a job”!

2. Target-group interested to learn, to do, to find, to work, to search!

3. “Call center” system - an opportunity of disabled people. Not only!

4. The necessity and the utility of such a partnership project: everybody has

to learn a lot.

5. Training courses - for find better ways of approaching a theme for achieving

proposed goals and objectives.

6. Very, very important: to apply questionnaires of evaluation for assure a best

fead-back!!!

Ciclul de viaţă al proiectului

7. It is important to know as more as possible about these people, and about

their needs – discover point from the beginning of L@jost.

8. Easier contact of trainees for develop trainings and courses.

9. Following courses during the period established in accordance with

beneficiaries needs, and project tasks and dates. The period established

proved that we have correctly proceeded – trainees have been participated

with enthusiasm and involvement.

DIPLOMAS MOMENT:

THANKS TO ALL OF YOU!

Tipuri de proiecte educaţionale