Training Brochure - Wiseradviser · Money Advice Service Quality Framework for various Wiseradviser...

TrainingBrochure

January to June 2016Providing award winning training

for the past 17 years

028 90645919 or [email protected]

Advice NI, 1 Rushfield Avenue, Belfast, BT7 3FPCharity No. NIC100008

About Advice NI:Advice NI is a charitable company limited by guarantee. We support 68 members within the independent advice sector who provide information, advice and advocacy services on a range of issues including benefits, housing, employment and education. Our vision is of ‘a society of confident, informed and active citizens who can access their rights and entitlements.’ To this end we strive to ‘provide leadership and services to our members and ensure accessible advice services across NI.’

Our services include advice provision on welfare, debt and HMRC products, accredited and non-accredited training programmes, policy development, and corporate services including funding and governance.

About Advice NI Training:Advice NI develops and delivers high quality, award winning, training programmes to equip the independent legal advice sector with the knowledge and skills required to deliver confident, up to date advice. Our recent training awards include a prestigious Regional Training Award and AONTAS Star Award won in 2011 and 2015, and our Advocacy Training was shortlisted for a 2014 Star Award. We have achieved accreditation with the Money Advice Service Quality Framework for various Wiseradviser NI Learning Pathways covering almost all debt activity sets (Initial Contact to Court Representation). We will achieve Skills Mark accreditation for all of our Wiseradviser courses within the next year. See Wiseradviser Section for further information.

Our training is targeted, in the main, to those working in the legal advice/advice and guidance sector and is offered via face to face and e-learning platforms. We provide accredited and non-accredited training with all of our qualifications mapped to the National Occupational Standards (NOS) for Legal Advisers and Qualifications and Credit Framework (QCF). We are the leading provider of nationally accredited advice and guidance qualifications in Northern Ireland.

Our training is dynamic, and informed by our annual training needs analysis, ensuring it is current, responds to the needs of advisors and in turn the public. We have a pool of highly qualified tutors and assessors and work in partnership on our training with various organisations including the Money Advice Trust (MAT), Law Centre NI, Alzheimer’s Society, Disability Action, Citizens Advice and Age NI.

Advice NI is the lead partner of the Northern Ireland Advice Services Consortium, made up of Advice NI, Law Centre NI and NIACAB. Together we deliver on a variety of training aspects for the Advice Sector, including development of minimum training requirements for the sector.

This brochure provides details of face to face and e-learning training available from Advice NI between July and December 2015. Our E-learning courses are identified by the symbol below in our brochure and delivered through our e-learning website www.adviceni-learningonline.net

Framework & Accreditation:Advice NI is an approved Assessment Centre with City and Guilds, ProQual and the Open College Network Northern Ireland. We offer accredited courses and qualifications from Level 1 to Level 5. We provide both regulated and non-regulated accredited courses grounding them in an educational and professional framework. This includes a range of QCF qualifications recognised in England, Wales and Northern Ireland and linked to various NOS. Accredited courses are identified in the brochure by the following accreditation symbol.

Advice NI courses can be used as evidence for our NVQ’s in Advice and Guidance (Levels 3 or 4) and our Legal Advice Qualifications (currently Levels 2 or 3), for example, ‘Review Own Contribution to the Service’ (Unit 15) and ‘Evaluate and Develop Own Contribution to the Service’ (Unit 16). They can help you to meet the assessment criteria to achieve the vocational qualifications.

Advice NI courses can be used to meet Continued Professional Development (CPD) requirements for Advisers, Solicitors and Barristers. Participants will receive a certificate of attendance for all Advice NI training courses attended, and an official certificate from the awarding body for any accredited courses completed which can be used as evidence of CPD.

There are no entry requirements for the majority of Advice NI courses unless specified. However, for our

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vocational qualifications (e.g. NVQ, Legal Advice and Advocacy qualifications) participants must meet the relevant sector and task requirements. There are also pre-entry requirements for our skilled level wiseradviser courses see www.wiseradviser.org for particulars.

ProgressionThere are different progression routes for learners, for example to higher level qualifications and/or to qualifications on the QCF. Our courses also enable progression to courses offered by other learning providers such as Law Centre NI programmes www.lawcentreni.org

LocationAdvice NI face to face courses are delivered at our offices in Belfast, 1 Rushfield Avenue, Belfast, BT7 3FP. Our training venue has access for those with disabilities.

Bespoke TrainingAdvice NI can respond to requests for in-house training and/or workshops at a time convenient to you. We can also develop alternative training packages to suit your organisational needs. For information about bespoke training courses see our bespoke training section or contact [email protected]

FeesDetails of course fees can be found in this programme. Payment should be made as per invoice terms.

Booking and Application Policy: In order to ensure that the course you book is the right one for you please read the course details carefully. To register on any of the courses (except wiseradviser courses – see page 20) please complete and return the booking form at the back of this brochure stating clearly which course you are applying for. If you are interested in one of our training courses but unable to attend you can complete and return the expression of interest form to receive future notifications about the course. Word versions of these forms can be downloaded from our website www.adviceni.net These forms are available from our website www.adviceni.net or by contacting [email protected]

Applications are taken on a ‘first come, first served’ basis. As the courses are popular we advise you to apply as quickly as possible. If the course is full when we receive your application you will be placed on a reserve list and contacted if a place becomes available. Places are limited to 16 per session to ensure the best learning environment.

Confirmation Policy: You will receive confirmation of a booking via e-mail. Please ensure the e-mail address you provide on the booking form is the e-mail address you wish the confirmation to be sent to. For wiseradviser training please ensure the email address provided on the wiseradviser website is correct (Note: you must register on the wiseradviser site to be able to book a place on the course).

Cancellation and Non-Attendance Policy: Places on each course are limited. Therefore, to deter late cancellation and non-attendance without notification it is our policy to issue invoices automatically at the rate of £35 per place, where cancellations (that cannot be filled from a reserve list) are notified less than five working days before the course without good reason and in all cases of non-attendance without notification. To avoid this charge, please cancel your place at least five days in advance. If this is not possible due to last minute circumstances please telephone us on 028 90 645 919. We reserve the right to cancel courses if they cannot be run for any reason and we will notify you accordingly.

Contact: Advice NI, 1 Rushfield Avenue, Belfast, BT7 3FP. 028 90 645 919 [email protected]

To keep up to date with our training activities you can subscribe to our e-newsletter, Advice Matters, via our website www.adviceni.net. You can also view our website for instant notice of upcoming courses.

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Introduction to Advice NI’s Vocational Qualifications 7

Advice and Guidance Qualifications: Levels 3 to 4 8

Legal Advice Qualifications: Levels 2 to 4 11

Customer Service Qualifications: Levels 1 to 3 13

Business Administration Qualifications: Levels 2 to 3 15

Independent Advocacy Qualifications: Levels 2 to 3 17

Wiseradviser (Money and Debt Advice) Training 20

Benefits and Welfare Reform Training 29

The Welfare Reform Training Programme 30

Overview of Welfare Reform 32

Introduction to Universal Credit 33

Introduction to Personal Independence Payments 34

State Retirement Pension for Beginners 35

What you need to know about Child Maintenance Services 36

Advising & Supporting Older People Training (Advantage Training) 37

Age Awareness Training 40

Case Recording Training (Advice Pro) 42

Overview of Consumer Law 43

Identifying Social Policy Issues 45

Dealing with Challenging Client Scenarios 46

Lone Worker Training 47

Tendering and Procurement Training 50

Ensuring Best Practice in Training and Development 52

Effective Training and Presentation Delivery 53

Training, Assessment & Quality Assurance Qualifications: Levels 3 to 4 54

Bespoke Training 56

Booking Form 59

Delivering quality, award winning trainingfor the past 17 years

Advice NI Training ProgrammeJanuary - June 2016

Advice NI Training Calendar

January Course Title Location

8th & 19th January Managing Independent Advocacy Services Belfast

11th January Negotiation & Communication Skills for Debt Advisers Belfast

21st January Court Action for Enforcements of Judgements Office Belfast

25th January Bankruptcy: The Essential Guide Belfast

February Course Title Location

2nd & 9th February Providing Independent Advocacy to Adults Belfast

3rd February Understanding Debt Liability Belfast

10th February The State Retirement Pension for Beginners Belfast

15th & 16th February Time Orders Belfast

25th February An Overview of Welfare Reform Belfast

March Course Title Location

1st & 8th March Providing Independent Advocacy to Children & Young People Belfast

7th March Effectively Challenging Utility Debt Belfast

9th March Understanding Ageing & Working with Older People Belfast

10th March Overview of Consumer Law Belfast

15th March Safer Lone Working for Frontline Staff Belfast

16th March Individual Voluntary Arrangments: The Essential Guide Belfast

Face to Face Courses January - June 2016

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May Course Title Location

9th May Orders Charging Land and Orders for Sale Belfast

10th May An Introduction to Universal Credit Belfast

11th May What you need to know about Child Maintenance Belfast

16th May Rates: Enforcement and Liability Belfast

18th May Identifying Social Policy Issues Belfast

23rd May & 6th June Introduction to Providing Debt Advice Belfast

26th May Effective Training and Presentation Delivery Belfast

June Course Title Location

1st June An Introduction to Tendering and Commissioning Belfast

14th & 21st June Level 2 Award in Independent Advocacy Belfast

13th & 20th June Understanding Debts & Courts in Northern Ireland Belfast

23rd June Dealing with Challenging Client Scenarios Belfast

27th June & 4th July Tailoring Advice: Strategies and Options for Dealing with Debt Belfast

29th June Good Practice: Providing High Quality Debt Advice Belfast

Course Type Course Title

Blended Learning Level 3 NVQ Certificate in Advice & Guidance

Level 4 NVQ Diploma in Advice & Guidance

Level 2 Certificate in Supporting Legal Advice Provision

Level 3 Award in Providing Initial Legal Advice

Level 3 Certificate in Providing Initial Legal Advice and Information

Level 4 Certificate in Providing Specialist Legal Advice

Level 4 Diploma in Providing Specialist Legal Advice and Casework

Level 1 Certificate in Customer Service

Level 2 Diploma in Customer Service

Level 3 Diploma in Customer Service

Level 2 Diploma in Business and Administration

Level 3 Diploma in Business and Administration

Various TAQA Qualifications Offered at Level 3 and Level 4

Course Type Course Title

Online Learning Wiseradviser - Payday Loans: The Facts

Wiseradviser - Boost Your Own Development

Wiseradviser - Selecting Appropriate Advice Methods and Tools

Wiseradviser - Common Financial Statement

Wiseradviser - Debt Relief Order Approved Intermediary: The First Steps

Wiseradviser - Hire Purchase, Bills of Sale and Car Finance

Wiseradviser - CASHflow: How to Use the Tool Effectively

Wiseradviser - Giving Effective Advice by Email

Wiseradviser - Credit Referencing: The Essentials

Wiseradviser - Getting to Grips With Your Personal Caseload:Effective Recording and Management

Wiseradviser - Introduction to Student Loans

Wiseradviser - What is the Consumer Credit Act?

Blended/Online Learning (Register Anytime)

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April Course Title Location

6th April An Introduction to Personal Independence Payments Belfast

12th April An Introduction to Advice Pro Belfast

18th April Budgeting Skills and Tools for Debt Advisers Belfast

20th April Understanding Age Legislation & Social Policy in Ageing Belfast

25th April Debt Relief Orders: Approved Intermediaries & Complex Cases Belfast

26th April Creating & Improving Your Lone Working Policies Belfast

NVQ in Advice and Guidance:Advice NI offers this qualification at Level 3 (Certificate) and Level 4 (Diploma).

Who are these qualifications for?The Advice and Guidance qualifications are suitable for anyone working or volunteering with clients in an advice and guidance setting. This could be for example, in the area of welfare rights, careers, or employability.

Level 3 (Certificate) This level is for workers whose role involves providing advice and guidance directly to clients, reporting to line management as well as associated services. The candidate may also supervise and support other staff members.

Level 4 (Diploma) This level is for workers whose role involves providing specialist advice and guidance to clients, reporting to senior management and networking with associated services.

Fees: The fees for the NVQ in Advice and Guidance are as follows:

Level/Reference Credits Requirements Mandatory Units

Level 3 Certificate in Advice and Guidance(Ref: AG3)

A minimum of 21 credits must be achieved.

Mandatory units include:

• Establish communication with clients for advice and guidance

• Assist advice and guidance clients to decide on a course of action

• Manage personal case load

Learners must achieve the 9 creditsMandatory Group.

PLUS A minimum of 9 credits from within the optional group of units.

Level 4 Diploma in Advice and Guidance (Ref: AG4)



• Support clients to make use of advice and guidance service

• Stage and manage the mediation process

• Provide support for other practitioners

Learners must achieve the 10 credits Mandatory Group.

PLUSA minimum of 20 credits from within the Optional Group of units. (19 Credits must be at level 4 or above)

Course Information:

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Level Advice NI Members Other Organisations

Level 3 (21 Credits) £775 £950

Level 4 (37 Credits) £995 £1195

I was nervous about beginning the Diploma as I had been out of the further study loop for nearly 20 years. The online option made it very easy for me to complete assignments and tasks in a timely manner.

I have received excellent support from Advice NI over the duration of the course and I cannot praise Dominic Sharvin enough for being such a great source of advice, inspiration and motivation to achieve my Diploma. I would highly recommend this training option and Advice NI to others. Thank you all so

much.

Vocational QualificationsAdvice NI - A leading provider of vocational qualifications in Northern Ireland

About Our Qualifications:Advice NI vocational courses are nationally recognised competence based qualifications designed to develop and assess skills and knowledge directly related to a person’s ability to do a job. They are practice based, rather than examination based, which makes them suitable to take whilst in work.

A key part of these courses will be the learner demonstrating that they are competent in the workplace by proving that they can do certain work-related tasks. Assessment is through portfolio, where candidates build up evidence of the work they have done, for example, work products, exercises and assignments and by observation, where an assessor watches them work and checks they can do the work-related task.

These qualifications are linked to the Qualifications and Credit Framework (QCF) ensuring that they are regulated and recognised across England, Wales and Northern Ireland. Having a Nationally Recognised Qualification on your CV is a great way to prove that you have the work-related skills you need for the job.

Advice NI Vocational Qualifications:Advice NI offers Nationally Recognised Vocational Qualifications in Advice and Guidance, Legal Advice, Independent Advocacy, Customer Service and Business Administration, which are accredited through City and Guilds and ProQual. Advice NI provides a flexible learning package to learners through our online learning programme and face to face assessments. To find out more about our courses or our on-line learning environment visit our website at www.adviceni-learningonline.net/

Learners can enrol on these qualifications at any time as we operate a roll-on-roll-off programme except for our qualifications in Independent Advocacy (contact [email protected] for more details). There are no entry requirements for these vocational qualifications, but learners MUST be working in a sector relevant to the qualification they wish to pursue, and be performing tasks relevant to the level of the qualification.

Advice NI’s vocational qualifications were the winner of the prestigious AONTAS Star Award in 2009 havebeen both highly commended and commended in the UK E-Wellbeing Awards, and shortlisted for a 2014 Aontas Star Award.

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NVQ in Advice and GuidanceCompetence based qualifications for those providing Adviceand/or Guidance

Level 2 Certificate inSupporting Legal Advice ProvisionNationally accredited legal advice training for support staff

Level 3 Award and Certificate in ProvidingInitial Legal Advice and Information Demonstrate your competence as a Legal Adviser through nationally recognised training

Qualification Title: Level 2 Certificate in Supporting Legal Advice Provision

About the qualification:These are competence-based qualifications and meet the requirements under the Qualification and Credit framework (QCF). The Level 2 Certificate in Supporting Legal Advice Provision is worth a minimum of 17 Credits.

To achieve these qualifications learners will be assessed, by an Assessor, to ensure they have the necessary competences, knowledge and work–related skills to meet the relevant occupational standards. Learners must provide a range of evidence to demonstrate how they meet the Learning Outcomes and Assessment Criteria for each unit. Learners can do this by building a portfolio of evidence of the work they have done, i.e. work related products, personal statements, questioning and observational assessments.

There are no formal entry requirements for this qualification but candidates must be working in a role relevant to the qualification.

Who are these qualifications for?This qualification is for those who are likely to be the first point of contact for clients within a legal / business / advice environment. It is designed for those whose role involves meeting and greeting clients, ascertaining their needs and determining the best course of action, such as information, signposting or referral. It is appropriate for those working in the legal advice field, for example, independent advice offices, in local authorities, solicitor offices, police front offices or trade unions.

Qualification Title: Level 3 Award in Providing Initial Legal Advice Level 3 Certificate in Providing Initial Legal Advice and Information

About the qualification:These are competence-based qualifications and meet the requirements under the Qualification and Credit framework (QCF). The Level 3 Award in Providing Initial Legal Advice is worth a minimum of 12 Credits and the Level 3 Certificate in Providing Initial Legal Advice and Information is worth a minimum of 29 Credits.



Who are these qualifications for?These qualifications are suitable for advisers working directly with clients providing advice and/or guidance in the legal/ business environment. They are aimed at first line advisers who explore a client’s needs, provide appropriate advice and information, and research more in-depth information for cases. They are suitable for those who may prepare cases for court or tribunal but would be unlikely to present cases. They are appropriate for those working in the independent advice sector, for example, legal advisers, debt counsellors, housing officers, pension advisers, police front office staff, social workers, solicitor office staff and safety officers.


Level 2 Certificate in Supporting Legal Advice Provision(17 Credits)



• Communicating with legal advice clients

• Supporting clients to make use of advice and guidance services

• Enabling legal advice clients to access signposting and referral opportunities

• Evaluating own practice in the legal context

14 credits must be achieved by completing all mandatory units.

PLUS a further 3 credits must be achieve by completing at least 1 unit from Optional Units.


Level 3 Award in Providing Initial Legal Advice(12 Credits)



• Providing legal advice to clients5 credits must be achieved by completing all mandatory units.

PLUS a further 7 credits must be achieved by completing at least 1 unit from Optional Group 1 and at least 1 unit from Optional Group 2.

Level 3 Certificate in Providing Initial Legal Advice and Information (29 Credits)



• Supporting legal advice clients to plan, implement and review action

• Providing legal advice to clients

• Managing interviews with legal advice clients

• Using electronic means to research legal information and advice

• Evaluating own practice in a legal advice context

19 credits must be achieved by completing all of the mandatory units.

PLUS a further 10 credits must be achieved by completing at least 2 units from Optional Group A and 1 unit from Optional Group B.

Course Information:

Course Information:

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Fees: The fees are as follows:



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An excellent foundation for initial contact staff working in a legal advice setting.




Level 3 Award (12 Credits) £495 £575

Level 3 Certificate (29 Credits) £845 £1195


Level 4 Certificate (20 Credits) £775 £995

Level 4 Diploma (38 Credits) £995 £1295

An excellent opportunity to have your knowledge and skills in providinglegal advice recognised and certified.

This course will provide an excellent opportunity to demonstrate the quality of your knowledge and skills in

providing specialist legal advice through certified training.

Level 4 Certificate (or Diploma)in Providing Specialist Legal Advice(and Casework)Nationally recognised qualifications for specialist legal advisers

Qualification Title: Level 4 Certificate in Providing Specialist Legal Advice Level 4 Diploma in Providing Specialist Legal Advice and Casework

About the qualification:These are competence-based qualification and meet the requirements under the Qualification and Credit framework (QCF). The Level 4 Certificate in Providing Specialist Legal Advice is worth minimum of 20 Credits and the Level 4 Diploma in Providing Specialist Legal Advice and Casework and is worth a minimum of 38 Credits.



Who are these qualifications for?These qualifications are suitable for specialist advisers working in the legal advice field who are experienced practitioners in the advice sector and have specialist knowledge of at least one area of legal advice (e.g. welfare rights, money and debt, housing, health and community care, disability, family, mental health or discrimination law). They are suitable for those who may also be involved in the preparation and presentation of cases for court.


Level 4 Certificate in Providing Specialist Legal Advice (20 Credits)



• Managing legal advice cases

• Providing legal advice to clients10 credits must be achieved by completing all mandatory units.

PLUS a further 3 credits must be achieved by completing at least 1 unit from Optional Group 1 and at least 1 unit form Optional Group 2.

Level 4 Diploma in Providing Specialist Legal Advice and Casework(38 Credits)



• Managing legal advice cases

• Providing legal advice to clients

• Managing personal caseload

• Evaluating own practice in a legal advice context

20 credits must be achieved by completing all of the mandatory units.

PLUS a further 18 credits must be achieved by competing at least 1 unit from Optional Group 1 and at least 1 unit from Optional Group 2.

Course Information:

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COMINGSOON!

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Certificate or Diplomain Customer ServiceCompetence based qualifications for those providing customer service

Certificate or Diploma in Customer Service:Advice NI offers this qualification at Level 1 (Certificate), Level 2 (Diploma), and Level 3 (Diploma).

Who are these qualifications for?The Customer Service qualifications are suitable for anyone working in a customer-facing role.

Level 1 (Certificate) This level is for people who are new to customer service, and wish to gain basic knowledge, understanding and experience of dealing with customers. (ProQual Only)

Level 2 (Diploma) This level is for Learners who work in the Customer Service sector and other related sectors (e.g. Contact Centres, Sales, Social media, Team Leading, Administration, Retail and other Technical sectors). Learners should have some experience in customer service and be able to handle more difficult customers. This qualification allows Learners to improve their skills and become more involved in making improvements to their team’s level of customer service.

Level 3 (Diploma) This level is for Learners with experience in customer service and have an understanding of customer service as a competitive tool and are proactive in finding solutions both within and externally to their organisation. Learners will have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.


Level 1 Certificate in Customer Service(Ref: CS1)

Minimum Credit Value: 23 Mandatory units include:

• Understand working in a customer service environment

• Work with others in a business environment

• Communication in Customer Service

• Principles of personal performance and development

• Principles of working in a business environment

The learner must achieve the 14 credits from the Mandatory Group A.

PLUS a minimum of a further 11 credits must be achieved by completing the Optional Units as follows:A Minimum of 6 credits from Optional Group B.A Maximum of 3 credits can come from Optional Group C.

Level 2 Diploma in Customer Service (Ref: CS2)

Please note: This qualification requires completion of multiple choice questions under exam conditions


• Manage personal performance and development

• Deliver Customer Service

• Understand Customers

• Principles of Customer Service

• Understand employer organisations


Plus a minimum of a further 26 credits must be achieved by completing the Optional Units as follows:A Minimum of 3 credits from Optional Group B.A minimum of 16 credits from Optional Group C.A Maximum of 7 credits from Optional Group D.


Level 3 Diploma in Customer Service (Ref: CS3)


• Organise and deliver customer service

• Understand the customer service environment

• Understand customers and customer retention

• Principles of business

• Manage personal and professional development

• Resolve customers’ problems


Plus a minimum of a further 24 credits must be achieved by completing the Optional Units as follows:A Minimum of 15 credits from Optional Group B.A Maximum of 9 credits from Optional Group C.

Please note: This qualification requires completion of multiple choice questions under exam conditions.

Course Information:

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Fees: The fees for the NVQ in Customer Service are as follows:


Level 1 (22 Credits) £775 £1095

Level 2 (45 Credits) £850 £1295

Level 3 (55 Credits) £1150 £1695

I have found great benefit in completing the NVQ in Customer Service. Working within a very customer focused role, I believe my customer service skills have improved and that I now have a better understanding of how to deliver a high quality customer service.

Since undertaking the NVQ in Customer Service the service I provide is much more robust. I know how to manage customers’ expectations and am much more confident during negotiations and in situations where I

am faced with an angry or aggressive customer.

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Diploma inBusiness and AdministrationCompetence based qualifications for those in a Business Administration role

Diploma in Business and Administration:Advice NI offers this qualification at Level 2 (Diploma), and Level 3 (Diploma).

Who are these qualifications for?The Business and Administration qualifications are suitable for anyone working in an administrative role in an office environment.

Level 2 (Diploma) This level is for people who are in a junior role and want to develop their skills to become a future team leader or business manager. Candidates will need practical knowledge of more complex administrative support, perhaps supporting meetings and events or retrieving information.

Level 3 (Diploma) This level is for people who have some knowledge and experience of administration systems. It is for those who want to develop their skills to implement and monitor administrative procedures and systems, perhaps to move into a management role.


Level 2 Diploma in Business and Administration(Ref: BA2)


• Communication in a business environment

• Understand employer organisations

• Principles of providing administrative services

• Principles of business document production and information management

• Manage personal performance and development

• Develop working relationships with colleagues


Plus a minimum of a further 24 credits must be achieved by completing the Optional Units as follows:A Minimum of 14 credits from Optional Group B.A Maximum of 10 credits can come from Optional Group C.A Maximum of 6 credits can come from Optional Group D.

Level 3 Diploma in Business and Administration(Ref: BA3D)


• Principles of business

• Principles communication and information

• Communicate in a business environment

• The principles of administration

• Manage personal and professional development


Plus a minimum of a further 24 credits must be achieved by completing the Optional Units as follows:A minimum of 15 credits from Optional Group B.A Maximum of 9 credits from Optional Group C.

Course Information:

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Fees: The fees for the NVQ in Business and Administration are as follows:




From completing and submitting my NVQ Level 2 Certificate in Business Administration, I feel I have gained and improved my skills and knowledge when

communicating and dealing with clients. I feel that this learning experience will be applied to present and future work that I will be involved with. Therefore, I believe my

clients and myself will definitely benefit from this experience.

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Qualification CoreUnits

Optional Unit Title and Code

Optional Unit Credit Value Date Total Credit Value

Level 3 Certificate in Independent Advocacy (Independent Advocacy Management

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Unit 307 - Managing Independent Advocacy Services

12 8th & 19th Jan 2016

(TWO DAY UNIT )

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Level 2 Award inIndependent AdvocacyNorthern Ireland’s 1st and only Nationally Accredited Level 2 IndependentAdvocacy qualification

Title/Reference: Level 2 Award in Independent Advocacy (Ref: 3610-02)

About the Award: This Award is an introductory qualification for candidates who are interested in acquiring knowledge about the role of an Independent Advocate. It comprises the unit ‘Understanding the Purpose and Role of the Independent Advocate’. This is a knowledge based unit.

What the Course covers: The qualification has 4 learning outcomes:

• Understand the principles of Independent Advocacy.• Understand the role of the Independent Advocate.• Understand communication methods used in Independent Advocacy.• Understand equality, diversity and inclusion.

Accreditation: The Level 2 Award is accredited by City and Guilds. Successful completion of this course and the required assignment are worth 4 Credits at Level 2 on the Qualifications and Credit Framework. It enables candidates to progress to the Level 3 Certificate and/or the Level 3 Diploma in Independent Advocacy. There are no entry requirements for the Award.

Who Should Attend? This course is aimed at a range of learners including those who are new to advocacy and seeking an introductory qualification; volunteers and peer advocates; other professionals interested in Independent Advocacy.

Location/Time/Date: All training will be held at Advice NI offices in Belfast. This course will run on the 14th & 21st June 2016 between 09.30am and 4pm.

CPD Hours: There are 12 CPD hours available for this course.

Educational/Professional Framework: The educational framework of this award including its status on the QCF is explained in the section ‘Accreditation’. The course links to a range of National Occupational Standards including:

• HSC367 – Support Individuals to Access independent Representation & Advocacy

• IB4/IB5 - First Line Discrimination Legal Advice/Casework

• IB21/IB22 – First Line Health and Community Care Legal Advice/Casework.

• IB7/IB8 – First Line Mental Health Legal Advice/Casework.

• LA1 – Establish Communication with Clients

Fees: The fees for the course are as follows:

Non-Accredited(Course Only)

Accredited(Qualification)

Advice NI Members £115 £165

Voluntary and Community Sector £145 £195

Public and Statutory Sector £185 £225

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Level 3 Certificate inIndependent AdvocacySeptember 2015 to July 2016

The 1st Nationally Accredited, Northern Ireland Specific, Level 3 Independent Advocacy Qualification

Course Reference: Level 3 Certificate in Independent Advocacy (Ref: 3610-03)

About the Certificate: The Certificate in Independent Advocacy allows Independent Advocates to learn, develop and practice the skills required for employment in their Independent Advocacy role. The following 3 qualifications are available:

• Level 3 Certificate in Independent Advocacy (Independent Advocacy Management)

• Level 3 Certificate in Independent Advocacy (Independent Advocacy with Adults)

• Level 3 Certificate in Independent Advocacy (Independent Advocacy with Children and Young People)

The course includes knowledge and skills based assessments and involves learners demonstrating competency in work related tasks. Assessment is through portfolio which will include assignments, work products, and observations. Advice NI was funded by the DHSSPS to develop this course which was shortlisted for an AONTAS Star Award in 2014.

What the Course Covers: The qualification covers 4 mandatory units and 1 optional unit.

4 Core Units (Mandatory): All of the above qualifications require learners to complete the 4 core units listed below. Please note: If you missed these core units in the Sept to Dec 2015 run they will be available again in Septmeber 2016.

Optional Units: In addition to the core modules learners must complete 1 optional unit from those listed below to complete the qualification. Please note: The Advocacy Management unit is available as a stand-alone unit.

Unit Number Unit Title Date Credit

ValueInduction Day Induction Available

October 2016 0

301 Purpose and Principles of Independent Advocacy Available October 2016 5

302 Providing Independent Advocacy Support Available November 2016 8

303 Maintaining the Independent Advocacy Relationship Available December 2016 6

304 Understand the Social Context of Independent Advocacy Available January 2017 4

Total: 23

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Educational/Professional Framework: The educational framework of this award including its status on the QCF is explained in the section ‘Accreditation’. The course links to a range of National Occupational Standards including:

• HSC367 – Support Individuals to Access independent Representation & Advocacy

• IB4/IB5 - First Line Discrimination Legal Advice/Casework

• IB21/IB22 – First Line Health and Community Care Legal Advice/Casework.

• IB7/IB8 – First Line Mental Health Legal Advice/Casework.

• LA1 – Establish Communication with Clients

Qualification CoreUnits

Optional Unit Title and Code

Optional Unit Credit Value Date Total Credit

Value

Level 3 Certificate in Independent Advocacy (Independent Advocacy with Adults)

301302303304

Unit 308 - Providing Independent Advocacy to Adults

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2nd & 9th Feb 2016

(TWO DAY UNIT )

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Level 3 Certificate in Independent Advocacy (Independent Advocacy with Children and Young People)

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Unit 309 - Providing Independent Advocacy to Children and Young People

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1st & 8th March 2016

(TWO DAY UNIT)

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Portfolio Days All To build portfolio/consult with assessors 0 5th & 12th

April 2016 0

Deadline for portfolio All Submission 0 1st July Qualification Dependent

Debt and Money Advice TrainingAward winning training and support for Money Advisers

Accreditation: The Level 3 Certificate is accredited by City and Guilds. Successful completion of this course and the required assessments are worth between 32 to 35 credits at Level 3 on the Qualifications and Credit Framework. It enables candidates to progress to the Level 3 Diploma in Independent Advocacy.

Who Should Attend?This course is aimed at those who work as Independent Advocates in either an employed or voluntary capacity. There are no academic requirements to participate, but the individual must be working in an advocacy role and performing tasks relevant to the qualification.

Location: All training will be held at Advice NI offices in Belfast and run from 10am to 4pm. Fees: The fees are as follows:

Adult and Young People qualification (32 Credits) £1495

Advocacy Management qualification (35 Credits) £1595

Advocacy Management Unit (12 Credits) £595

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This course gave me a lot more confidence in my practice and introduced me to a network of people I can turn to in a

practice dilemma.

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About Wiseradviser:Wiseradviser is part of a UK wide money advice training programme provided by the Money Advice Trust (MAT). It is of benefit to anyone working with people facing financial difficulty. In Northern Ireland Advice NI delivers Wiseradviser training at generalist, skilled and specialist level. Advice NI has received a National Training Award for its provision of Wiseradviser training.

We have achieved the Money Advice Service Quality Framework for Individuals accreditation for various Wiseradviser NI Learning Pathways. This covers almost all debt activity sets (Initial Contact to Court Representation) as outlined in the diagram below:

Note: The coloured blocks on the left represent which Wiseradviser courses an adviser must complete to meet the requirements of the MAS quality framework for individuals for each of the debt activity sets. The blocks on the left demonstrate available CPD for each aspect, which we recommend you complete. Advisers can therefore undertake Wiseradviser NI training to demonstrate that they meet the requirements of the MAS quality mark. Further information can be found at http://www.wiseradviser.org/northern-ireland/mas-accreditation.

In this brochure courses required by the MAS accreditation process are marked

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Educational/Professional Framework:As explained above Wiseradviser training can enable participants to demonstrate that they meet the requirements of the Money Advice Service quality framework for individuals. This framework is mapped against a variety of NOS, so by achieving the relevant training advisers can demonstrate that they meet the NOS associated with that activity set (see pathway on page 21). The Advice Work activity set, for example, covers 9 NOS including ‘First Line Money and Debt Legal Advice/ Casework’ and ‘Provide and Receive Referrals on Behalf of Clients’.

The courses link to a range of NOS beyond those covered by the MAS quality mark, including ‘Providing First Line Consumer Legal Advice/Casework’, ‘First line Housing Legal Advice/Casework’, ‘First Line Mental Health Legal Advice/Casework’.

The Wiseradviser courses can be used as evidence towards a range of units in the Advice and Guidance and Legal Advice qualifications. This includes ‘Negotiate on Behalf of Clients (Unit 11), ‘Support Clients to Make Use of Advice and Guidance Services’ (Unit 2), and ‘Present Cases for Clients in Formal Proceedings’.

Wiseradviser Extra: In addition to Wiseradviser training, Wiseradviser Extra provides opportunities for Continued Professional Development including podcasts and guest blogs. The Wiseradviser training website also provides sector news, discussion forums and support tools. These will be available to those registered on the Wiseradviser site.

Who Should Attend?Wiseradviser courses are appropriate to anyone currently working with vulnerable clients facing financial difficulties.

Level/Accreditation: There are three levels to Wiseradviser training – Generalist Level (G) (provides basic principles of money advice), Skilled Level (S) (develops skills and knowledge of generalist money advisers), and Specialist Level (SP) (helps advisers deal with more complex cases). Most Wiseradviser courses are accredited with OCNNI at Level 3 or 4 and we will apply for the Skillsmark endorsement within the coming year. See individual courses for further details. Learners must meet pre-entry requirements for skilled and specialist Wiseradviser courses. These can be found at www.wiseradviser.org

Location/Time: Wiseradviser training courses are currently delivered at the Advice NI offices in Belfast. Half day courses run from 9.30am to 1pm. Full day courses run from 9.30am to 4.00pm (approximately).

Booking Policy: All attendees MUST book their place online at www.wiseradviser.org and NOT using the Advice NI booking form. A notification e-mail will be sent once a booking request is received. Successful applicants will receive a confirmation e-mail advising them of their course place. Where possible reminder e-mails will be sent 2 months and again 2 weeks prior to the course. Should a place no longer be required it MUST be cancelled via the wiseradviser website (see cancellation policy).

To book a place on a Wiseradviser course participants must be registered on the Wiseradviser website atwww.wiseradviser.org Instructions on how to use this site, including how to book onto courses, are available once you are registered and logged in. If you have any difficulties registering, contact:[email protected]

How to Access On-line Training: You can access on-line courses by logging onto the NI part of the Wiseradviser website. After this you click on:

• Learning Tab on top left of the homepage

• Go to Browse for training

• Go to online learning

• Browse the list of training or search by course name

• Request the relevant course

Application/Allocation Policy: In addition to the ‘first come, first served’ allocation policy, Wiseradviser training has a duty to ensure places are available to each partner organisation (Advice NI, Citizens Advice NI, Step Change and IMA). Furthermore there is a maximum limit of 2 places (per course) per agency/branch. Therefore, some applicants will be placed on a reserve list and contacted if places become available.

Fees: All Wiseradviser courses are FREE to members of the following MAT partner agencies:

• Advice NI

• Citizens Advice NI

• Step Change

• Institute of Money Advisers (IMA)

However, for accredited courses a £55 charge is applied for those seeking OCNNI accreditation (Note: this is £80 for the Insolvency course, which has 4 modules). Accreditation is currently optional for accredited courses but the paperwork must be completed for MAS accreditation.

Course Title Course Length & Date Course Description Location

Negotiation and Communication Skills for Debt Advisers (S)

1 Day Course:

Monday 11th January

This skilled level course is designed to provide you with tips and tactics to enable a successful outcome to negotiating with creditors and other key persons involved with debt. This course is accredited with OCNNI at Level 4.

This course is worth 6 CPD hours.

This is a core course for those seeking MAS accreditation at Advice Work or above.

Belfast

Court Action for Enforcement of Judgements Office (SP)

1 Day Course:

Thursday 21st January

This specialist level course will equip money advisers with knowledge of the debt enforcement process in Northern Ireland and the role of the adviser when assisting clients. It will outline where an intervention to negotiate, advocate and formally represent by the lay advocate can be actioned at enforcement stages.

This course is for Skilled and Specialist advisers wishing to learn more on the jurisdiction of courts in debt cases. It will soon be accredited with OCNNI at Level 4.

It is worth 6 CPD hours.

Belfast

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Individual Voluntary Arrangements: The Essential Guide (S)

½ Day Course:

Wednesday 16th March

This skilled level course will provide you with the ability to identify when an Individual Voluntary Arrangement (IVA) is appropriate. It will explain the IVA procedures and enable you to make appropriate referrals to Insolvency Practitioners. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.


It is a core course for those seeking MAS accreditation at Advice Work or above.

Belfast

Budgeting Skills and Tools for Debt Advisers (G)

1 Day Course:

Monday 18th April

This generalist level course will provide you with an understanding of budgeting skills including: what budgeting is, why budgeting is important, assessing a situation including essential and non-essential expenditure, how to budget, budgeting tips and common budgeting tools. It is linked to the e-learning Common Financial Statement course.


Belfast

Debt Relief Orders: Approved Intermediaries & Complex Cases(S)

1 Day Course:

Monday 25th April

This skilled level course follows on from pre-course materials available on www.wiseradviser.org. The course is only relevant to those who are training as an Intermediary with an approved Debt Relief Order Competent Authority and those who have done so. In this workshop you will review case-studies and explore the role of the intermediary in more detail. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.


Belfast

Understanding Orders Charging Land and Orders for Sale (S)

1 Day Course:

Monday 9th May

This skilled level course will provide an overview of the legislation and case law on orders charging land and orders for sale in Northern Ireland and the process for obtaining and challenging these orders. This course will soon be accredited with OCNNI.


Belfast


Bankruptcy: The Essential Guide (S)

1 Day Course:

Monday 25th January

This skilled level course will provide you with a basic step by step overview of bankruptcy legislation in Northern Ireland. It will enable you to identify when a bankruptcy is appropriate. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.



Belfast

Understanding Debt Liability (S)

1 Day Course:

Wednesday 3rd February

This skilled level course will look at liability for debt in different circumstances and in different relationships. It will include assets and liabilities when entering or leaving (dissolution/divorce) a marriage or civil partnership, impacts on partners or family members in the event of death, and situations involving unmarried couples. Advisers will understand liability in basic situations and know when to refer. This course is accredited with OCNNI at Level 3.


Belfast

Time Orders(SP)

2 Day Course:

Day 1:Monday 15th February

Day 2: Tuesday 16th February

This specialist level course will look in detail at the powers of the court to grant Time Orders, and the arguments to support the making of such Orders.

It identifies when a Time Order is appropriate. This course will soon be accredited by OCNNI at Level 4.


Belfast

Effectively Challenging Utility Debt (S)

1 Day Course:

Monday 7th March

This skilled level course will enable you to advise your client on their rights and responsibilities under the relevant utilities legislation including gas, electricity and telecommunications. The course enables trainees to negotiate with Creditors using the Codes of Practice to which those Creditors subscribe. It will also examine water reform. This course is accredited with OCNNI at Level 3.


Belfast

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Rates: Enforcement and Liability (S)

1 Day Course:

Monday 16th May

This skilled level course provides a comprehensive overview of Rates in Northern Ireland. It will enable you to advise your client on their rights and responsibilities in relation to Rates including liability, exemption, calculations, bills, help with rates and the debt recovery process. This course is accredited with OCNNI at Level 3.



Belfast

Introduction to Providing Debt Advice (G)

2 Day Course:

Day 1:Monday 23rd May

Day 2:Monday 6th June

This generalist level course is accredited with OCNNI at Level 3. It will help you understand the basic principles of money advice; explore the nature and extent of a debt problem and how to check your client’s liability.This course (or equivalent) is a pre-requisite for attending other wiseradviser courses.


This is a core course for those seeking MAS accreditation at Inital Contact & Support Work or above.

Belfast

Understanding Debts & Courts in Northern Ireland(S)

2 Day Course:



This skilled level course will enable you to understand the structures, jurisdiction, and procedures of courts in NI in relation to debt cases and bring this to life with a court visit. Whilst this course is not part of the MAS accredited cluster. It is a pre-requisite for Skills for Effective Advocacy which is a requirement for Case work and Specialist MAS accreditation. This course is accredited with OCNNI at Level 3.


Belfast

Tailoring Advice: Strategies and Options for Dealing with Debt (S)

2 Day Course:


Day 2: Monday 4th July

This skilled level course goes through tried and tested strategies which will support you to work with clients in line with Codes of Practice and guidelines. It is accredited with OCNNI at Level 3.



Belfast


Good Practice: Providing High Quality Debt Advice (G)

1 Day Course:

Monday 29th June

This course is designed for advisers dealing with debt at all levels, who want to provide a high quality, effective and measurable debt advice service. It provides an opportunity to explore key factors to promote good practice in dealing with debt cases which includes; cases management, referrals and quality frameworks, including support and supervision. This course is accredited with OCNNI at Level 3.

It is worth 6 CPD hours


Belfast

Credit Referencing: The Essentials (S)

One Hour Course

Register anytime

Learn what a credit reference file is and the information it contains. Find out how to advise clients who have been victims of credit fraud, have been turned down for credit or wish to improve their credit rating. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.

This course is worth 1 CPD hour.


Belfast

Getting to Grips with Your Personal Caseload: Effective Recording and Management (G)

One Hour Course

Register anytime

This course takes approximately 45 minutes to complete and is suitable for advisers of all abilities. The learning looks at why we keep case records and how and why to create a good record. It also looks at data protection and client confidentiality; and considers case reviewing and progressing strategies. The course is accredited with OCNNI at Level 3.



Online

What is the Consumer Credit Act?

Twelve Hour Course

Register anytime

The “What is the Consumer Credit Act?” on-line learning is a pre-requisite designed to prepare you for “Using the Consumer Credit Act in Practice” by exploring the theory and legislation related to the Consumer Credit Act. This course is accredited with OCNNI at Level 3.

This blended course is worth 18 CPD hours: 12 modules of on-line learning with 12 CPD hours for this course and 6 CPD hours for the face to face workshop.

Online

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Payday Loans: The Facts (S)

One Hour Course

Register anytime

This skilled level course is designed for experienced advisers seeking to increase their knowledge in order to be able to explain good-practice strategies when dealing with payday loans. Key topics covered are the background of payday loans, current social issues, understanding how they are regulated, common problems encountered and knowing how best to advise a client.


Online

Debt Relief Order Approved Intermediaries: The First Steps (S)

Six Hour Course

Register anytime

This skilled level course consists of 6 mandatory modules. It includes a DRO practice application form and an assessment. Each module is expected to take between 30 minutes to 1 hour. This distance learning course is a pre requisite for intermediaries before completing the Debt Relief Orders: Approved Intermediaries – face to face course. This course is a module of the Insolvency Options course accredited with OCNNI at Level 3.


The Insolvency course is a core course for those seeking MAS accreditation at Advice Work or above.

Online

Hire Purchase, Bills of Sale & Car Finance (S)

One Hour Course

Register anytime

This skilled level course will teach you the basics about Hire Purchase, Bills of Sale and Car Finance Agreements so that you can give your clients the advice they need. It will also direct you to more detailed guidance on some areas which you can use in the future to help you add to your knowledge.


Online

Introduction to Student Loans (G)

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One Hour Course

Register anytime

This generalist level course looks at the types of student loans you may come across, and what to do if a client has arrears. It also touches on advising current students on additional financial help. This course is accredited with OCNNI at Level 2.

This course is worth 1 CPD hour

Online


Selecting Appropriate Advice Methods and Tools (G)

Two Hour Course

Register anytime

This generalist level course is aimed at experienced advisers who wish to increase their skills in order to be able to develop a blended approach to delivering money advice. Key topics include the need for blended delivery, definition of blended delivery, channel interventions, and delivery methods for providing advice.


Online

Get Started with the Common Financial Statement (G)

Two Hour Course

Register anytime

The Common Financial Statement for Advisers e-learning is suitable for advisers working at generalist level and upwards. The course provides a complete introduction to the Common Financial Statement (CFS). It consists of four modules:• Introduction to the CFS • Using the CFS • Offers and working with creditors • Getting help


Online

Boost Your Own Development (G)

One Hour Course

Register anytime

This module will help you enhance your learning and development. It will help you to gain an understanding of the different Honey and Mumford learning styles and the VAK learning preferences; learning strategies; and potential resources. This will enable debt advisers to maximise their learning experiences.


Online

CASHflow: How to use the Tool Effectively (G)

Resource

Access anytime

These resources are designed to help you to understand how to use CASHflow to support your clients. You can use them on their own or in combination with MAT’s dedicated training website for CASHflow.

Online

Giving Effective Advice by E-mail (G)

One Hour Course

Register anytime

Email advice can be a method of choice for some clients. In this course we give tips on how to give full and clear advice via e mail. The course is aimed at advisers experienced in face to face advice, who are seeking to develop skills in the delivery of advice via email. This on-line module covers delivering advice by email and should be followed by a face to face course.

The on-line module is worth 1 CPD hour.

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I felt that the tutor had a great knowledge of the court system in Northern Ireland and was able to answer questions with ease and in

a way that helped me understand.

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Benefits & WelfareReform Training

The Welfare Reform Training Programme

A package of new and dynamic training courses to future proof your knowledge of the Social Security system and prepare for welfare reform.

About the Course:The Welfare Reform Order will introduce significant reforms to the Social Security Benefit System including:

• A new benefit called Universal Credit to replace the current means tested benefit and tax credit system and introducing a cap on the maximum amount payable.

• The abolition of the discretionary social fund in favour of locally based schemes to address exceptional hardship.

• The abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence Payment.

• Reforming Child Maintenance Services to move to a point where parents are supported to make their own arrangements for child maintenance where possible and charging for the scheme under certain circumstances.

In order to assist advisers to achieve a full working knowledge of the new system we have devised a package of three courses, of which learners can select individual courses or all three as a package. Learners who have previously completed the “Overview of Welfare Reform” course will also be able to avail of the package for the two remaining courses.

Packages:The Welfare Reform Training Programme consists of three separate courses:

1. ½ day course: An Overview of Welfare Reform see page 32

2. 1 day course : An Introduction to Universal Credit see page 33

3. ½ day course : An Introduction to Personal Independence Payments see page 34

Package A This package is for those who have already completed “An Overview of Welfare Reform”. It includes the following 2 courses:

• 6th April: An Introduction to Personal Independence Payments

• 10th May: An Introduction to Universal Credit

CPD Hours: There are 9 CPD hours available for this package.

Package B This package includes the following 3 courses:

• 25th February: An Overview of Welfare Reform

• 6th April: An Introduction to Personal Independence Payments

• 10th May: An Introduction to Universal Credit

CPD Hours: There are 12 CPD hours available for this package.

Fee: The fees for each package are provided below:

Package A - There is a charge of £90 to Advice NI Members, £125 to Voluntary and Community Sector organisations and £165 to Private and Statutory Sector organisations.

Package B - There is a charge of £105 to Advice NI Members, £145 to Voluntary and Community Sector organisations and £185 to Private and Statutory Sector organisations.

Note: If advisers require Benefits training on the current benefits system please contact [email protected] for further information about courses available.

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Educational/Professional Framework:This programme can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Understanding the Importance of Legislation and Procedures’ (Unit 30). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB19 – First Line Welfare Rights and Legal Advice’.

A wealth of information and a very useful comparison on where we are with all benefits and where we are going. I feel prepared for Welfare Reform.

An Overview of Welfare Reform Welfare reform is coming are your staff prepared?

Title/Reference: An Overview of Welfare Reform (Ref: OWR/FEB/2016)

About the Course:This half day training course provides participants with a dynamic overview of the proposed and already implemented changes initiated by welfare reform. It covers reforms and potential reforms to benefits for children, working age and older people, including means tested benefits, non-means tested benefits, child tax credits and working tax credits, disability benefits including PIP and ESA, and housing benefit. It also outlines the different elements of Universal Credit and how they might apply to single people, families, people with disabilities and to housing costs.

Who Should Attend?The course is designed for advisers, policy workers, those involved in lobbying and campaigning, community champions interested in advice work, and those working in the area to update and refresh their knowledge in this ever changing subject matter.

Location/Time/Date: The course will run on the 25th February 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1.00pm.

Fees: There is a charge of £30 to Advice NI Members, £45 to Voluntary and Community Sector organisations and £65 to Private and Statutory Sector organisations.


Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Understanding the Importance of Legislation and Procedures’ (Unit 30). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB19 – First Line Welfare Rights and Legal Advice’.

A wealth of information, it was perfect.

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An Introduction to PersonalIndependence Payments A practical course detailing the criteria for the new personal care and mobility benefitfor working age people

Title/Reference: An Introduction to Personal Independence Payments (Ref: PIP/APRIL/2016)

About the Course:The Welfare Reform Order will introduce significant reforms to the Social Security Benefit System including the abolition of Disability Living Allowance for working age people in favour of a new benefit known as a Personal Independence Payment.

This ½ day course will detail the two components of PIP, the basic conditions of entitlement, special rules and provide a full introduction as to how entitlement to PIP is assessed. Who Should Attend?The course is recommended for advisers and other colleagues who have baseline knowledge of the Welfare Benefits system particularly those who have previous awareness of Disability Living Allowance.

Location/Time/Date: The course will run on the 6th April 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1pm.




Progression routes: This course is linked to our “Welfare Reform Training Programme” and can be studied with two other courses linked to welfare reform subject matter (see Welfare Reform Training Programme for further details).

Presented in a clear, concise manner with great supporting material.A very useful course well worth the time spent.

An Introduction to Universal Credit A detailed view of the most important change to means tested benefits in a generation

Title/Reference: An Introduction to Universal Credit (Ref: UC/MAY/2016)

About the Course:Universal Credit will fundamentally change the current means-tested benefits and tax credit systems as we know it. This in depth 1 day course will explain the detailed rules of Universal Credit including the basic conditions of entitlement, financial conditions, benefit caps, under occupancy penalties and claimant conditionality. It will highlight in detail how Universal Credit entitlement is calculated for single people, lone parents, couples, those with dependent children, those who have limited capability for work, carers and those who need assistance with housing costs.

Learning Objectives: By the end of this course learners will be able to:

• Identify which benefits Universal Credit replaces and which remain outside Universal Credit.

• Understand how Universal Credit is calculated for different groups of people.

• Be able to calculate Universal Credit Maximum amounts and the benefit cap.

• Understand the complex conditions of entitlement to Universal Credit.

Who Should Attend?The course is recommended for advisers and other colleagues who have a baseline knowledge of the Social Security Benefits system or those who have completed our “Overview of Welfare Reform” course.

Location/Time/Date: The course will run on the 10th May 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4.30pm.




Progression routes: This course is linked to our “Welfare Reform Training Programme” and can be studied with two other courses linked to welfare reform subject matter (see Welfare Reform Training Programme for further details).

The most relevant training I have been on in 12 yearsin the Voluntary Sector.

What you need to know aboutChild MaintenanceHelping you to navigating the Child Maintenance system

Title/Reference: What you need to know about Child Maintenance (Ref: CM/MAY/2016)

About the Course:Child maintenance is a vital but often misunderstood source of financial help for lone parents. This practical and informative briefing will allow advisers to gain a better understanding of the Child Maintenance Service’s functions to help their clients navigate the service more effectively and maximise their incomes.It will cover:

• Who can claim, the application process and what powers CMS possess.

• It’s impact on Social Security Benefits (and vice versa).

• How the CMS has developed and evolved and what welfare reform means for maintenance.

• What to do if things go wrong with a claim.

Who Should Attend?Anyone advising, signposting or supporting lone parents, or anyone assisting parents without care to reach an agreement with CMS on payment.

Location/Time/Date: The course will run on the 11th May 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1pm.




The course was very well presented with good group discussion.

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The State Retirement Pension for Beginners An informative session on a subject that affects us all, planning for later life

Title/Reference: The State Retirement Pension for Beginners (Ref: SRP/FEB/2016)

About the Course:The State Retirement Pension has seen its most significant reform in two generations and is set to continue to see further changes. This short and practical overview will help you understand just how the State Pension actually works now and what it might look like in the future. It will cover:

• The State Pension, working life and national insurance.

• How pensions work for couples, single people and those who have experienced bereavement or divorce.

• Deferring pensions and working beyond retirement age.

• Retirement planning, tax, savings, private pensions and how they interface with the State Pension.

• The future of the UK State Pension Scheme and idea of a single tier pension.

Who Should Attend?The course is designed for advisers, anyone interested in personal retirement planning, financial advisers, HR staff, trade union representatives, lawyers and anyone working with older people.

Location/Time/Date: The course will run on the 10th February 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1pm.




A complex subject well explained, a very enjoyable course.

Level 5 Award in ProvidingSpecialist Advice to Older Peopleon their Rights Under the Law

Improving your Adviser Skillsfor Older People - Modular BasedE-learning Courses

About the Course:Accredited by Pro-Qual and worth 5 credits at level 5 on the Qualifications and Credit Framework:Learners will cover:

• Module 1: Age Awareness, discrimination and the law relating to employment in age and goods, facilities and services.

• Module 2: Older peoples benefit entitlement, and its legal framework.

• Module 3: Understanding State Pensions and the legislative framework for pensions and taxation in retirement.

• Module 4: The rights of older people in the provision of healthcare.

• Module 5: Safeguarding, protection from abuse and the provision of community and residential care and how it’s funded.

• Module 6: The provision and maintenance of accommodation, keeping warm, well and safe and how social/sheltered housing works for older people.

E- learning sessions are fully interactive between course tutor and candidate. Candidates must complete a portfolio of work in order to obtain the qualification, this will be a combination of online exercises and written work in the candidates own time. Each candidate will be given access to download a comprehensive set of written materials and web resources via our industry leading “Moodle” e-learning platform.

Delivery: The course will be delivered via our e-learning platform.



About the Course:For learners who do not wish to achieve a qualification, our self-directed e-learning is a time and cost effective option. No written work is required from candidates. Learners can choose one or more of the modules outlined in the Level 5 Award information.

Delivery: These courses will be delivered via our e-learning platform.

CPD Hours: There are 6 CPD hours available for each module.

Fees: There is a per module charge of £50 to Advice NI Members, £65 to Voluntary and Community Sector organisations and £80 to Private and Statutory Sector organisations.

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COMINGSOON!

Advising & SupportingOlder People“Enhancing specialist advice provision for older people through nationally accredited training in a way that suits your organisation’s operational needs”

Overview:The number of older people in Northern Ireland is predicted to grow dramatically in the next decade and there has never been a more important time to recognise the importance of specialist advice provision for those at or near retirement age. For the past 8 years we have successfully delivered our award winning Advantage training and were the first providers in NI of nationally accredited training on age issues.

To meet changing needs in the sector, we will soon be able to offer learners even more flexible and comprehensive options to enhance their skills in a way that suits their organisational priorities. Learners will be able to complete our nationally accredited six module course via e-learning, or select individual courses that interest them for standalone e-learning without seeking accreditation. Face to face workshops to enable interaction with others on the course will be available subject to demand.

Who Should Attend?These courses are aimed at those who work in an advisory capacity with older people, those working on age sector issues and those working within the subject areas.

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By 2050, 45% of Northern Ireland’s population is expected to be over 50 years of age. We are getting older as a society and there has never been a better time to start considering how we can all improve our age awareness to better serve the needs of a growing client base or even to consider the importance of age awareness and a more positive stance on aging for our own staff.

Over the past 8 years we have been delivering our very popular two day “Age Awareness and Working with Older People” course and have passed on our Age Issues expertise to organisations like The Equality Commission, Engage with Age and The Commissioner for Older People Northern Ireland.

To reflect the changing needs of organisations seeking to improve their service delivery to older people we are now offering two half day workshops in Age Awareness.

Workshop 1: Understanding Ageing and Working with Older People (Ref: AA1/MAR/16)

About the Course:This thought provoking, practical and engaging half day session will equip individuals with essential front line skills to help anyone working directly with older people.

• Examine Ageing, population changes and issues affecting older people.

• Challenge perceptions/stereotypes.

• Consider how to better communicate and work with older people.

• Be more Age Aware and understand common physiological change in ageing.

This workshop will include a simulation to help you experience how with age our bodies can change and how sight, hearing and communication changes can impact on a person.

Who Should Attend?The course is designed for anyone working with older people.

Location/Time/Date:The course will run on the 9th March 2016 at Advice NI offices in Belfast from 9.30am to 1.00pm.

Fees: Advice NI Members £30/Voluntary & Community Sector £45/ Statutory and Private Sector £65.


Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Establish Communications with Clients’ (Unit 1). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB4 – First Line Discrimination Legal Advice’.

Age Awareness Workshops“Helping you to serve the needs of an ageing society and ensure yourorganisation is ready to embrace age equality”

Improving your Adviser Skillsfor Older People: Optional Faceto Face Workshops

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About the Course:Subject to demand and advanced booking, we will offer 1 day face-to-face workshops in the topic areas outlined in the Level 5 Award information. If you are interested in any these workshops please complete and return an expression of interest form for us to gauge demand.

Time and Location: These will run from 10am to 4pm at Advice NI offices in Belfast. The dates will be dependent on demand.

CPD Hours: There are 6 CPD hours available for each module.

Fees: There is a per module charge of £65 to Advice NI Members, £85 to Voluntary and Community Sector organisations and £105 to Private and Statutory Sector organisations.

For learners who have enrolled in the Level 5 Award there will be a reduced charge of £20 per workshop.

Accreditation: For individuals wishing to seek accreditation we can offer standalone accreditation for each module with OCNNI at Level 3. There will be an additional charge of £55 for accreditation.

If you would like to discuss the course or arrange any of our Age Related modules as bespoke training please contact [email protected]

Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and as a full unit towards the Level 4 Legal Advice qualifications. It is also linked to the National Occupational Standards for Legal Advisers including:

• IB4/IB5 – First Line Discrimination Legal Advice/Casework

• IB15/IB16 – First Line Employment Legal Advice/Casework

• IB19/IB20 – First Line Welfare Rights and Legal Advice/Casework

• IB21/IB22 – First Line Health and Community Care Legal Advice/Casework

• IB7/IB8 – First Line Mental Health Legal Advice/Casework

• IB9/IB10 – First Line Housing Legal Advice/Casework

This training was a master-class in materials, delivery and content.I did not expect to enjoy it so much!

Case Recording, Social Policy and Consumer Law Training

Our case recording training is based on the Advice Pro case management system and meets the requirements for using Advice Pro as per the system’s licence agreement. The objective of our Advice Pro training is to ensure that advisers fully understand the features and functionality that this online system has to offer. Participants will gain the skills and the knowledge to effectively manage case files, together with improved productivity. All participants will have access to a dedicated training site, allowing users to learn and then practice freely without access to, or the chance of corrupting live data.

Our social policy training is designed to help those involved in social policy work to effectively identify and gather evidence to take forward social policy issues. The training includes guidance on how to effectively record social policy issues for those using the Advice Pro case recording system.

Our consumer law training is designed to provide advisers and others working in this area with the information they need to advise on consumer legislation. It has been recently revised to include the latest Consumer Law introduced in October 2015 to ensure knowledge is up to date and clients are properly advised.

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Workshop 2: Understanding Age Legislation and Social Policy in Ageing (Ref: AA2/APR/16)

About the Course:This detailed and comprehensive session will focus on the legal and social policy framework of ageingand includes:

• Age Legislation in Northern Ireland including Employment Law and Age

• Ageing and Social Policy

• Becoming a more Age Friendly Organisation

• Understanding Demographic Change and the Ageing Population.

This workshop will include practical simulations for best practice in drawing up Age Positive recruitment campaigns, a policy discussion on the potential for goods facilities and services legislation in Northern Ireland and an examination of Age Demographic change on a global level and how it affects the policy agenda.

Who Should Attend?The course is designed for anyone working with or employing older people.

Location/Time/Date:The course will run on the 20th April 2016 at Advice NI offices in Belfast from 9.30am to 1.00pm.

Fees: Advice NI Members £30/Voluntary & Community Sector £45/ Statutory and Private Sector £65.


Educational/Professional Framework:Educational/Professional Framework: This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Understand the Importance of Legislation and Procedures’ (Unit 30). It is also linked to the National Occupational Standards for Legal Advisers including ‘IB4 – First Line Discrimination Legal Advice’ and ‘IB15 – First Line Employment Legal Advice’.

I really enjoyed the whole course and I really learned a lot from it.The teaching methods and materials were excellent. (Adviser)

It has definitely made us think about how we approach some patients and I noticed a number of staff changing how they communicate already. (GP)

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An Introduction to Advice ProA secure case recording system that meets funder requirements

Title/Reference: An Introduction to Advice Pro (Ref: AP/2016/APR)

About the Course: This one day training course provides an introduction to Advice Pro, a secure case management application. Effective case management is an integral part of the advice provision process. This practical course is designed to provide advisers with a good understanding of the features and functionality that Advice Pro has to offer.

Who Should Attend? The course is designed for advisers using the Advice Pro case management system.

Location/Time/Date: The course will run on the 12th April 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4.30pm.

Fees: There is a charge (per person) of £100 to Advice NI Members, £135 to Voluntary and Community Sector organisations and £175 to Private and Statutory Sector organisations.


Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Manage Personal Case Load’ (Unit 14). It is also linked to the National Occupational Standards for Legal Advisers including ‘IA2 – Manage Legal Advice Cases’.

The practical use of computers to see how the system works was very helpful. The course was very interesting and the tutor

explained everything very well.

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Overview of Consumer LawAn informative session to provide knowledge and understanding of existing and new consumer legislation

Title/Reference: Overview of Consumer Law (Ref: OCL/MARCH/2016)

About the Course: This practical and interactive course will provide participants with the knowledge and skills to identify and apply statutory consumer rights and responsibilities. It will provide an overview of relevant consumer legislation, including recent legislation in consumer law introduced in 2015. Participants will be able to identify when consumer rights have been breached, understand options available to clients for redress, and know when and where to refer/signpost clients where appropriate.

Who Should Attend? This course is aimed at anyone wishing to develop or improve their knowledge of consumer law. It is useful for all frontline advisers as well as others whose role involves working with consumer law.

Location/Time/Date: The course will run on the 10th of March 2016. It will be delivered at Advice NI offices in Belfast, from 9.30am to 4pm.

Fees: There is a charge of £75 to Advice NI members, £95 to Voluntary and Community Sector organisations and £125 to Private and Statutory sector organisation.


Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s including ‘Understand the Importance of Legislation’. It is also linked to the National Occupational Standards for Legal Advisers including ‘Providing Initial Legal Advice in Consumer Law’.

There are various acts of consumer legislation in Northern Ireland that advisers should be familiar with. As with all legislation, these

are constantly changing, with new legislation brought in as recently as 2015. Whether an adviser is experienced in consumer

law or new to this area, this training will ensure that their knowledge is current and comprehensive.

Staying Safe at WorkStaff safety at work is essential and Advice NI provides a range of courses to help managers to evaluate risk and staff to stay safe at work. This includes dealing with challenging clients and implementing lone working policies and practices.

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Identifying Social Policy IssuesHelping you to build evidence and lobby for social change

Title/Reference: Identifying Social Policy Issues (Ref: SP/MAY/2016)

About the Course: This half day training course will enable you to understand and identify what social policy issues are and how you can gather evidence and record the issues more effectively for campaigning and lobbying purposes. It will also look at practical steps that can be taken to address social policy issues.

Who Should Attend? The course is aimed at front line advisers, signposters and support workers to build upon their one to one advice and casework skillset to overcome systematic obstacles. It is also useful for anyone interested in the social policy work or embarking on a social policy career.

Location/Time/Date: The course will run on the 18th May 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1.00pm.



Educational/Professional Framework: This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Manage Personal Case Load’ (Unit 14). It is also linked to the National Occupational Standards for Legal Advisers including ‘Providing Initial Legal Advice in Consumer Law’.

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The handouts were useful and it was good to talk to other practitioners outside of my own organisation. I found the

example of how you managed to change social policy really interesting. I appreciated the relaxed and informal nature of

the training.

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Safer Lone Working for Frontline Staff A practical, straight forward session to help keep you safe and well at work

Title/Reference: Safer Lone Working for Frontline Staff (Ref: SLWFS/MAR/16)

About the Course: Offering help to people in a work situation, often in difficult circumstances, doesn’t have to mean taking risks. Feeling safe and well doesn’t just extend to face-to-face work with clients, it includes telephone interactions with them as well.

This practical, interactive and engaging workshop style training is designed to equip participants with thought provoking awareness raising tools and processes to improve their personal safety on the job, either on or off site. Who Should Attend? The course is designed for anyone working directly in a client facing role and whose job role often requires that they work alone, visit clients, or deal with clients on the telephone.

Location/Time/Date: The course will run on the 15th March 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 1.00pm.



Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Develop and Manage Interviews with Clients’. It is also linked to the National Occupational Standards for Legal Advisers including ‘SFJ GC9: Contribute to the prevention and management of inappropriate behaviour’.

A great programme, very well run and very inclusive. Enjoyable!

Dealing with Challenging Client Scenarios Helping you deal with difficult client situations

Title/Reference: Dealing with Challenging Client Scenarios (Ref: CHCS/JUNE/2016)

About the Course: This practical and interactive course will explore common challenges that arise when working with clients in the provision of advice services. It will identify and share helpful methods for dealing with such challenging circumstances and focus on how to respond in a safe and positive way to such challenges. It will cover:

• Understanding the reasons for challenging behaviour.

• Explore the meaning of “a difficult or challenging” client.

• Dealing with the potential for violence and aggression.

• Positive and transparent complaints handling.

• Positive and practical strategies for dealing with difficult clients and scenarios.

• Practice dilemmas. Who Should Attend? Anyone working directly with clients, customers and service users in an advice role, face to face and via the telephone. It is useful for both new and experienced staff.

Location/Time/Date: The course will run on the 23rd June 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4pm.



Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications ‘Establish Communications with Clients’ (Unit 1). It is also linked to the National Occupational Standards for Legal Advisers including ‘SFJ GC9: Contribute to the prevention and management of inappropriate behaviour’.

Thoroughly enjoyed the course and would highly recommend it.

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Tendering and ProcurementIn an ever competitive funding environment Advice NI works with a leading consultant in tendering and procurement to enable organisations to become tender ready and improve their tendering success.

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Creating and Improving yourLone Working Policies A straightforward and informative guide to help you keep your employees safe at work andknow your responsibilities

Title/Reference: Creating and Improving Your Lone Working Policies (Ref: CILWP/APR/16)

About the Course: Employers have a legal duty of care to do as much as possible to keep their staff safe. Employees, who are well trained in how to detect, react to and report potential risks and acts of aggression or violence are better equipped to make safer, more rational choices in the face of aggression and violence at work and can manage the aftermath of such incidents and report on them more effectively.

Our full day training course aims to raise your organisational awareness in best practice for lone working and will enable you to develop the skill set to formulate best practice polices in lone working and personal safety for dissemination to your staff or review your existing policies. The course will include the provision of best practice template materials for your organisations use including a 75 page lone working manual. Who Should Attend? The course is designed for managers and supervisors of staff who work with clients and the general public or others within the organisation involved in policy development or lone working issues.

Location/Time/Date: The course will run on the 26th April 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4.30pm approximately.



Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and Legal Advice qualifications including ‘Develop and Manage Interviews with Clients’. It is also linked to the National Occupational Standards for Legal Advisers including ‘SFJ GC9: Contribute to the prevention and management of inappropriate behaviour’.

Clearly delivered, useful sample templates and very helpful advice on managing risk. Very useful to our everyday work and superb

reference material.

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Ensuring Best Practice in Training and DevelopmentAdvice NI can help you to increase or improve the training function of your organisation. We offer nationally recognised qualifications (on the QCF) and Continued Professional Development (CPD) training relating to presentation, training, assessment and quality assurance.

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An Introduction to Tenderingand Commissioning Award winning training on procurement and tendering

Title/Reference: An Introduction to Tendering and Commissioning (Ref: ITC/JUN/16)

About the Course: This award winning training course provides participants with an understanding of the procurement and commissioning process. The course covers a range of issues including understanding public procurement, organisational readiness, identifying and responding to tender opportunities, the tender process, selection criteria and the scoring process. The course was the winner of the highly esteemed National Training Award (Regional winner) in 2011.

It is delivered by an expert consultant in the tendering process. Participants from a range of organisations and sectors have attended the course. Many of whom have gone on to win significant tender bids following the training. Who Should Attend? The course is designed for those involved in the tendering process or aiming to gain a better understanding of tendering and procurement.

Location/Time/Date: This one day course will run on the 1st June 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 5.00pm.



What an excellent tutor, clearly an expert in his field. The materials were perfectly balanced and

elegantly presented.

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TAQA Qualifications Essential qualifications for those in training who are required to carry outassessment and quality assurance

About TAQA Qualifications:The TAQA qualifications (Training, Assessment, & Quality Assurance) replace the A1 & A2 Assessor Awards and the V1 & V2 Verifier Awards. They are for anyone working in or hoping to take up a role in assessment and internal quality assurance, and provide people in these roles with the opportunity to develop and improve their practice as well as achieving a professional qualification for their roles. The qualifications are linked to the Qualification and Credits Framework (QCF) and are designed for use in England, Wales and Northern Ireland.

The TAQA qualifications offer Awards and Certificates at Level 3 and 4. Level 3 provides a pathway for learners to understand assessment and if required, qualify as an assessor. Level 4 focuses on internal quality assurance. Some of the awards concentrate on competence based skills, such as assessing competence in the workplace, while others are knowledge based, such as understanding quality assurance and assessment processes. Therefore, these awards can suit practitioners or anyone wishing to acquire knowledge and information about the roles of the assessor or internal quality assurer.

Advice NI TAQA Qualifications:Advice NI offers a range of TAQA qualifications including those for assessors and internal quality assurance staff. Our TAQA qualifications are accredited through City and Guilds. They are available via on-line learning environment and face-to-face. Candidates can enrol on the TAQA qualifications at any time.

Who Should Attend?TAQA qualifications are open to people carrying out assessments and quality assurance in most learning environments including FE, Adult Continuing Learning, Employers and Third Sector. This includes accredited learning, non-accredited learning qualifications on the Qualification Credit Framework (QCF).

Advice NI TAQA courses are designed for anyone assessing and carrying out quality assurance in any area that Advice NI delivers training.

Qualifications for Assessors:Advice NI offers the following Level 3 TAQA qualifications for Assessors and Level 4 qualifications for Internal Verifiers:

Course Credit Value

Level 3 Award in Understanding the Principles and Practices of Assessment

Total 3 Credits

Level 3 Award in Assessing Competence in the Work Environment Total 9 Credits

Level 3 Award in Assessing Vocationally Related Achievement Total 9 Credits

Level 3 Certificate in Assessing Vocational Achievement Total 15 Credits

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Effective Training and Presentation Delivery A practical, interactive session to enhance presentation and training delivery skills

Title/Reference: Effective Training and Presentation Delivery (Ref: ETPD/MAY/16)

About the Course:Getting up in front of a room of people to deliver a presentation or training can be very daunting even for those who do it every day. This course will help you to recognise and enhance the presentation and delivery skills that you already possess, as well as develop new skills in this area. It will cover:

• Techniques to help with presentation nerves.• Tips on how to develop and deliver successful presentations.• Identify and tailoring presentations/training to suit different learning styles. • Understanding the principles of adult learning. • Building your confidence and skills as a trainer or presenter and developing your facilitation/delivery skills. • Dealing with challenging training scenarios.

Who Should Attend?Anyone wishing to develop or improve their presentation and/or training skills. This can include those whocurrently train or present, or those wishing to transfer their adviser knowledge into the realm of training and/orpresenting.

Location/Time/Date: The course will run on the 26th May 2016. It will be delivered at Advice NI offices in Belfast. The course runs from 9.30am to 4pm.

Fees: There is a charge of £75 to Advice NI Members, £95 to Voluntary and Community Sector organisationsand £125 to Private and Statutory Sector organisations.


Educational/Professional Framework:This course can be used as evidence towards a range of units in our Advice and Guidance NVQ’s and LegalAdvice qualifications including ‘Facilitate Learning in Groups’ (Unit 27). It is also linked to the NationalOccupational Standards for Legal Advisers including ‘SFJHD10 - Provide Support for Other Practitioners’.

This course helped me to build my confidence as a trainer. Practical skills were delivered in a clear and well balanced manner.

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Bespoke TrainingTailor made training to meet your needs.

About Our Bespoke Training:Advice NI can offer in-house training and/or workshops at a time, date or location convenient to you. We can amend existing courses to meet your specific needs or fully develop courses based on your training requirements.

Tailor Made Training:We can also develop alternative training packages to suit your organisational needs, for example, bringing together aspects of existing courses, or developing fully bespoke training in an area that you require. We have designed and delivered truly unique training to a range of organisations from local services such as Age Concern Causeway to regional organisations such as Fold Housing and local authorities such as Fermanagh District Council.

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Qualifications for Internal Quality Assurance Staff:Advice NI offers the following Level 4 TAQA qualifications for Internal Quality Assurance Staff:

Fees: The fees for the TAQA qualifications are as follows:

Course Credit Value

Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice

Total 6 Credits

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

Total 12 Credits

Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice

Total 17 Credits

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Credit Level Advice NI Members Other Organisations







This has been an extremely interesting and beneficial experience. I have learnt additional skills by being able to observe how other people interact with clients/customers.

I think there has been a transitional change in myself over the course of this qualification and I have gained

an appreciation for and thorough understanding of the assessment process.

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Training Booking Form &Expression of Interest Form

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Courses Available:

Any of the training in our training brochure can be offered on a bespoke basis. Additional off-the-shelf

courses that we can offer include:

• Money Management for Mental Wellbeing – ½ day course

• Financial Inclusion and Welfare Reform – ½ day course

• Money Advice: Better Budgeting – ½ day course

• Money Advice: Savvy Borrowing – ½ day course

• Money Advice: Coping with Money Problems – ½ day course

• Money Advice: Talking about Money at Home – ½ day course

• Identifying and Managing Tenant Debt – 1 day course

• An Introduction to Older People’s Benefits – 2 day course

• An Introduction to Younger People’s Benefits – ½ day course

• An Overview of Younger People’s Benefits – ½ day course

• An Overview of Older People Benefits - ½ day course

• Understanding State Retirement Pension – 2 day course

• State Pension Reform – ½ day course

• An Overview of Welfare Benefits (Existing System) - ½ day course

• An Introduction to Benefits and Tax Credits (Existing System) - 2 day course

• Overview of Welfare Reform and PIP- 1 day course

• Impact of Welfare Reform on People with Disabilities – ½ day course

• Overview of the Impact of Welfare Reform – ½ day course

• Preparing for Retirement – ½ day course

• Overview of Age Awareness – ½ day course

• Age Awareness and Working with Older People – 2 day course

• Age Legislation in the Workplace – ½ day course

• Understanding Elder Abuse - ½ day course

• Health Rights and Services for Older People – 2 day course

• Mental Health and Older People – 1 day course

• Community Care and Older People – 2 day course

• Housing and Older People – 2 day course

• Effective Case Recording and Case Management – 1 day course

• Advice Pro Reporting – 1 day course

• Lone Working and Welfare Reform – 1 day course

• Dealing with Vulnerable Customers – 1 day course

• Understanding Mental Health in Advice Work – 1 day course

• An Introduction to Customer Service – ½ day course

• Deaf Awareness – ½ day course

• Start to Sign – 6 x ½ day sessions

For information about bespoke training courses contact our training team [email protected]

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Training Booking Form Please book all Wiseradviser Training online at www.wiseradviser.org

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Special Requirements: Please tell us of any special requirements you may need, such as hearing loop, large print etc:

Confirmation: Please provide both signatures

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Please note a late cancellation fee will apply to courses cancelled with less than 5working days’ notice. Please see our cancellation policy.

Please tick box if you do not want to be contacted about Advice NI training or other Advice NI services by e-mail

You can return you booking form to us via post, fax or email to:

Advice NI, 1 Rushfield Ave, Belfast BT7 3FP.

Fax: 028 9049 2313 E-mail: [email protected]

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Training Expression of Interest Form If you are interested in one of our training courses but unable to attend the next run, please

complete and return the form below and we can contact you when the course is due to run again.

Please tick box if you do not want to be contacted about Advice NI training or other Advice NI services by e-mail

You can return your form to us via post, fax or email to:

Advice NI, 1 Rushfield Ave, Belfast BT7 3FP.

Fax: 028 9049 2313 E-mail: [email protected]

Course Title:

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Training

Freephone 0800 9882377

TAX &BENEFITSSERVICE

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Advice NI1 Rushfield AveBelfastBT7 3FP 028 9064 5919 028 9049 2313

[email protected]

www.adviceni.netwww.adviceni-learningonline.netwww.debtaction-ni.netwww.rights4seniors.netwww.wiseradviser.orgwww.popni.net

Training Brochure - Wiseradviser · Money Advice Service Quality Framework for various Wiseradviser...

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