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Training and Coaching Solutions has been

providing highly targeted, specialised

training services to the public sector since

1991. Each course has been thoroughly

researched, developed and written by

experienced professionals to ensure the

best possible learning outcomes.

We have written many training courses to

assist organisations to achieve best practice.

These courses inform and empower

participants.

Our strategy is to consult with organisations

regarding their need, then adapt, develop

and facilitate customised training solutions.

Our trainers are highly experienced, and

continually update their skills to keep up

with changes in government legislation. As

qualified training professionals, we are

enthusiastic and passionate about helping

people and organisations reach their

potential.

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In-house Courses

Writing Job Applications and Interview Skills 4

Application and Interview Skills—Executive

Level

4

Interview Practice Training 4

Merit Assessment for Convenors and Panel

Members

4

Time Management and Prioritisation 4

An Introduction to Leadership 5

Customer Service and Dealing with Difficult

Clients

5

Managing for Good Performance 5

Workplace Bullying Awareness and Prevention 6

Working with Challenging Behaviour 6

Building Resilience 6

Building Resilience and Self-Care 6

Managing Employees through Change 6

Self-Care for Optimal Wellbeing 6

Business Writing Skills 7

Writing Reports for Government 7

Effective Coaching and Difficult Conversations 7

Effective Coaching and Mentoring 7

Workplace Communication for Managers 7

Presentation Skills 8

Introduction to Positive Psychology 8

Responsible Use of Social Media 8

Introduction to Project Management 8

Improving Communication and

People Management through MBTI

9

Team Effectiveness and Giving Constructive

Feedback

9

Career Transition 9

Coaching

Merit Assessment

Writing Job Applications and Interview Skills

Resume Writing

Career Transition

Effective Coaching and Mentoring

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Writing Job Applications and Interview Skills

Half or full day The Course The Course

Explains the process of recruitment

Understand the Merit selection principle and how to apply it

Identify where to research for job opportuni-ties

Know how to critically examine the job adver-tisement and become familiar with Position Descriptions and what they mean

Discusses ways to get more information from the contact person

Writing up a job application including a cover-ing letter, addressing the selection criteria and resume

Covers the array of job-seeking skills needed to apply for a job in the Government and/or pri-vate sectors

Studies how to prepare for an interview, inter-view questions and formulas to answer them

Prepare for interview questions using different techniques

Uses proven methods to improve your presen-tation and personal power at interview

Applies strategies to overcome interview nerves and gain confidence

Throughout this interactive course there is an emphasis on skills practice including answering questions in front of a panel providing con-structive feedback in a friendly, supportive en-vironment

We also offer Application and Interview Skills workshop for Execu-tive Level | Half day Interview Practice Training course | Full or Half day

Premium Package

In addition to our standard course, ask us about our premium program package. For an extra $1,000 per day, each course par-ticipant will have the opportunity to have ’one-on-one’ time with an experienced trainer to review their resume to assist them to showcase their strengths, results and achievements...an essential personal marketing tool to help progress to interview stage.

Merit Assessment for Convenors and Panel Members

Half or full day

The Course

At the conclusion of this workshop participants will:

Understand public sector selection procedures

Understand requirements of job advertisements and enhance the short listing / culling process

Understand and be able to apply Equal Employ-ment Opportunity legislation to the selection process

Design, write and ask interview questions

Be able to use appropriate interview and selec-tion techniques and test appropriate skills

Understand and be able to apply effective tools to improve the decision making process includ-ing the use of referee reports

Be able to prepare a final Selection Panel Report

Be able to provide relevant and helpful feedback to unsuccessful applicants

Time Management and Prioritisation

Full day

Effective time management is not about getting more done, but about getting the right things done.

At the end of this program participants will be able to:

Understand the importance of effective time management

Examine a Priority Matrix

Use a self-analysis Time Profile to discover your time wasters.

Learn to say ‘NO’ and be more assertive

Plan and prioritise each day’s activities in a more efficient and productive manner

Overcome procrastination quickly and easily

Organize your workspace and workflow to make better use of time

Delegate more efficiently

Discover ways to master your time wasters

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An Introduction to Leadership

Full day The Course This workshop has been designed to increase aware-

ness, assist and enhance the skills of employees seek-

ing leadership roles by providing background infor-

mation on management and leadership fundamen-

tals; discussing elements of leadership theory and

through practical activities for participants to en-

hance the learning process.

Course content includes:

Understand the characteristics and competen-

cies required of managers and leaders

Understand the current level of their own work

-based management and leadership character-

istics and competencies

Identify the various leadership styles.

Identify and build confidence to use a range of

tools and strategies needed to be an effective

leader

Identify strategies to engage team members for

achieving constructive team and individual out-

comes.

Customer Service and Dealing with

Difficult Clients

Full day

The Course

This comprehensive program looks at customer ser-

vice concepts. We analyse your clients and work out

how to communicate effectively with them. We look

at their power games and ways you can be assertive

especially when you need to say ‘no’. We look at

ways you can improve client relationships. We dis-

cuss typical problems with clients and how you can

deal with them along with ways your can reduce your

stress in the workplace.

At the conclusion of this course participants should

be able to:

Identify their clients and recognise good client

service

Understand the importance of excellent client service

Know what their clients want

Identify the power games their clients may play

Demonstrate good communication skills

Assertively say ‘no’

Identify clients who display difficult behaviour

Identify strategies to help solve clients’ prob-

lems

Employ practical skills to deal effectively with

difficult behaviour

Employ effective stress management tech-

niques

Managing for Good Performance Full day

Designed for new or current supervisors and manag-

ers who want to build their confidence in dealing with

the day-to-day supervision of staff and learn how to

address unsatisfactory performance and behaviour

issues. Through a range of practical activities and

case studies, this workshop includes information and

discussion around providing objective feedback under

a performance development process, managing diffi-

cult conversations and addressing unsatisfactory per-

formance and/or behaviour. The program incorpo-

rates the principles of the Public Service Commission

“Performance Development Framework”.

The Course

Discusses managing both new and long-term

employees

The benefits of using a Performance Cycle

Organisational factors to consider when man-

aging employee performance

Addressing day-to-day and minor workplace

issues

Feedback principles and techniques/workplace

counselling techniques

Managing difficult conversations with staff

Works through case studies to put

learning into practice

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Workplace Bullying Awareness and

Prevention

Half or full day The Course The Course

Is designed to assist supervisors, managers and staff

generally to identify and address concerns about bul-

lying and harassment in the workplace and discusses

the legislation and policies in place in Victoria

Identifies what is and isn’t bullying behaviour

Discusses the impact of bullying and steps that

can be taken to prevent it

Discusses the consequences of bullying and har-

assment

Includes group discussion, examines case stud-

ies and considers strategies that can be fol-

lowed to address concerns about bullying in the

workplace

What is bullying, harassment and discrimination

– how are they different and what do they look

like?

Legislation around these – what are the implica-

tions for individuals, managers and the organi-

sation? What other bodies have an interest?

How these behaviours can impact individuals,

the workplace and the business culture The role/responsibilities and implications for

the bully, bullied and the passive bystander

Working with Challenging Behaviour

Half day The Course At conclusion of this course participants will be able to:

See the importance of your clients and identify their challenging behaviour

Apply your professional boundaries

Explanation of the behaviour window

Apply the 5 steps to communicate effec-tively with your clients

Identify power games

Explore how conflict can be avoided Strategies to deal with difficult behaviour

Become more assertive and use ‘I’ statements and listening skills

Explore how to deal with stress

Practice your communication skills in a friendly,

supported environment

Building Resilience

Half day The Course Resilience is about the ability to adapt to changing

circumstances. This workshop will assist you to un-

derstand and cope with change and manage stress.

Understand change and how it affects you.

Looking at the phases of change which include

endings, transitions and new beginnings

Understand emotions and resilience

Look at your circle of concern and influence

Discover where you are now, what is blocking

you and how you can move on

Check current level of resilience

How resilient are you? (Self-assessment ques-

tionnaire)

Review current ability to manage change

Identify qualities resilient people have

Identify some actions you can take to move for-

ward

Learn how to build resilience

Ways to manage stress

We also offer:

Managing Employees through Change | Half day

Building Resilience and Self Care | Full day

Self Care for Optimal Wellbeing | Half day

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Business Writing Skills

Full day The Course Writing is an essential part of all government roles. In

this workshop, we teach you the tools you need to

write effectively. Through a series of practical exercis-

es, you will gain the knowledge and skills to craft com-

pelling and professional letters, emails, proposals,

presentations, briefings and reports.

By the end of the workshop participants will be able

to:

Identify your writing objectives and audience of

each writing task

Plan, write and proofread your work

Focus on the reader

Adopt clear, concise and correct language

Know the proper formats for letters, emails,

briefings and ministerials

Edit your own work for grammatical errors and

redundancies

Understand the essential components of corre-

spondence

Identify key barriers to effective writing

Make it easier for your reader to understand

your message with simple language, structure

and layout

Write with confidence and authority, in a man-

ner that improves effective communication

with all stakeholders

Writing Reports for Local Government

Full day The Course This highly interactive and practical workshop aims to give you the skills you need to write effective, clear and concise reports for your managers and your Council. Participants will work individually and in small groups.

The Course

Understand the challenges and purpose of re-

port writing

Understand your audience

What makes an effective report and how to

write for impact

Why planning is so important to producing a

clear report

How to make your reports ‘reader friendly’

Why thinking about your audience is important

How to use different structures to deliver your

message with impact

Which layout is most effective

How to best use graphics and tables

How to write in Plain English, using correct

grammar and punctuation

Why evaluating and proof reading your reports

is crucial

The importance of an executive summary

Effective Coaching and Difficult Conversa-

tions

Full day

Understand what coaching is and how it can maximise

the potential of those within the team and build

better relationships with team members. Appreciate

factors that encourage motivation and demotivation

in the workplace and the advantages of working with

motivated team members. Develop the skills of

coaching focusing on management of self/

mindfulness, advanced listening, encourage trust, giv-

ing constructive feedback, assessing skill and motiva-

tion of the team member and asking questions.

Effective Coaching and Mentoring

Full day The Course In this workshop we explore practical foundational

coaching and mentoring skills for the workplace in

order to bring out the best in people. Based on the

latest evidence, the course draws from solution fo-

cused coaching, positive psychology, strength based

approaches and ACT workplace coaching (Acceptance

Commitment Therapy) to deliver training which is rel-

evant and accessible.

We also offer:

Workplace Communication for Managers | Full day

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Presentation Skills Full day or 2 days Through interactive learning and easy to follow prac-

tice techniques, this workshop teaches you sound

strategies to confidently present information in front

of an audience in an effective, dynamic way for maxi-

mum impact.

The course:

How to tailor your words/presentation to the audience and tell a story

Presentation structure techniques

Managing body language, eye contact and tone

Do’s & Don’ts

Visual aids and their contents / effective power-point presentations

Time management

Techniques for dealing with ‘tricky questions’

Grabbing audience attention / introduction and icebreakers

Creating an action plan after the presentation

Asking questions rather than telling

Dealing with nerves

Introduction to Positive Psychology

Full day The Course In this introductory workshop we explore the science

and practice of positive psychology. You will gain a

powerful overview of the emerging science as well as

“busy proof” strategies to enhance engagement, resil-

ience and leadership in your professional and person-

al life.

This one day course has been created to target learn-

ing and development capability needs as addressed in

the current NSW Public Sector Capability Framework

(2013).

Responsible Use of Social Media

This workshop is aimed at all levels of employees

within State and Local Government. It focuses on the

responsibilities of all employees in the use of social

media both professionally and in their private capaci-

ty. The program is based on guiding principles of the

Model Codes of Conduct and Social Media policy

which apply to all government employees. Practical

and clear information and case studies will be used to

underpin the responsibilities of all employees to rec-

ognise social media as integral to contemporary busi-

ness communication and guide and support employ-

ees to be responsible and proactive digital users.

The course:

Social Media; benefits, risks and pitfalls

Digital footprint - Nothing Is Anonymous or Pri-

vate on the Web

High Risk social media behaviours and how rep-

utations are damaged

Personal opinions vs perceived or actual profes-

sional commentary

Requirements of employees in line with corpo-

rate policies

Social Media Rules of Engagement

Impact of private social media use on employ-

ment and possible consequences

Tips for Maintaining a Healthy Social Media Pro-

file

Industrial Law and case precedents

Introduction to Project Management

Full day

The Course

Project Management lifecycle, phases and

methodologies

Project Management knowledge areas

Project team roles and responsibilities

Application of PM practices to contribute suc-

cessfully to workplace projects

At the completion of the course, the participant

would be able to understand and contribute to:

Managing project scope, time, cost, quality, risk

and communication

Identifying stakeholder needs and how to meet

them

Monitoring project performance

Reporting on project outcomes

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Improving Communication and People Management through MBTI

Full day Course

The Myers-Briggs Type Indicator (MBTI) is one of the

most widely used instruments to give you an under-

standing of your strengths, and areas in need of de-

velopment when communicating with others. Partici-

pants will identify and appreciate the differences in

other people styles and how differences can add value

to your work team.

Aimed at team leaders in the government sector, this

course will give you insights and practical applications

to improve the way you manage a variety of people

by gaining their co-operation and input.

Team Effectiveness and Delivering Con-structive Feedback

Full day The Course

The course

Identified acceptable and desirable behaviours

and protocols for high performing teams

Strategies and tools to develop a collaborative

and energised culture

An appreciation of the effective team behav-

iours and the personal development and feed-

back process

Development of functional teams, meeting the

goals of the Public Service Act

Recognise and value difference within teams

Develop a common language around behav-

iours, roles and communication

Build trust, respect and communication within

teams

Introduction to the power of questions – drive

the desired attitudes and behaviours in the

workplace

An understanding of reframing – a simple tech-

nique that we can use to change our attitudes

towards individuals, situations and providing

feedback

An understanding of the process and require-

ments to provide effective feedback in formal

and informal situations

Exploration of the difference in providing feed-

back to employees, suppliers and customers

An understanding of key communication skills

to provide and receive effective feedback

Identification of immediate workplace opportu-

nities (formal and informal) and challenges to

providing feedback

Career Transition

Full day The Course With the changing work environment, there is in-creasing pressure and need for individuals to consid-er changes to their career path. This could require transitioning into a new career or role within a cur-rent work area or new direction altogether. This program is designed to introduce participants to the tools used to gain insights into their lives and careers and the direction they many take in future.

This workshop will help you identify your skills and talents enabling you to discover what you would re-ally like to be doing and plan your direction.

The Course

Looks at your career highs and lows

Values and motivators

Transferable skills and strengths

Personal characteristics

Professional likes and dislikes

Achievements

Ideal career

Target companies

Selling yourself and gaining confidence

We also offer a full day Career Transition and Job Seeking Skills workshop.

“The efforts of yourself and your trainer are truly appreciated

by myself, Martin and the staff of ADHC (Ageing, Disability and

Home Care) Southern Region”.

Chris, Businesslink

“Fantastic, easy to understand, great examples given, very

professional overall”.

Stefan, NSW Police

“Proved very useful in reaffirming the things I knew, but also

suggested several new ideas. Discussion about Capability

Framework proved very useful as this is new to me”.

Ed, Historic Houses Trust

“Very practical, small group, very interactive. I learned a lot!”

Meredith, Legal Aid

“Really well researched, finally things fall into place on how to

address the selection criteria in a logical way”.

Gordon, Historic Houses Trust