TRAINING AND DEVELOPMENT PUNJAB NATIONAL BANK PNB
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Transcript of TRAINING AND DEVELOPMENT PUNJAB NATIONAL BANK PNB
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SUBMITTED BY:-
DIKSHA YADAV
15000116023
MBA (HR AND IR)
IMS LUCKNOW UNIVERSITY
PNB SUMMER TRAINING PROJECT
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ACKNOWLEDGMENT
I! "#$ # %#!!&' *'! +',,.&*& #/ +',& ' $ ! %%&/& #/ %+.&!& '
%#' +'&! #! 4P/# N#!,/#. B#/4 4C,'.& O,&4 V,7!, K7#/ 8%!, N#*#'9 L/" I #% 7,*7. *'#!&. ! ' ,/$!'!' 4M' SATYA;EET KUMAR
(HRD M#/#*&')4 "7 *,& $ #! 7 #/ &&' $!&+ #/ +#!,&/!. +',& $
!7& $.!,/ ! 7 #/ &&' +'.&% #/
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EXECUTIVE SUMMARY
I/ !#=$ "'.9 $+&& ,$ !7& >>"' #/ ! '&%#,/ / !7& !+ ,$ #.$ /& !7&
%$! ,,.! !7,/*$ ! N"##$9 %+&!,!,/ ,$ !7& ,'$! !7,/* !7#! %&$ !
!7& %,/ &&' '*#/,>#!,/ I #$ !7& M#/#*,/* D,'&!' ' !7& C7#,'%#/
#/ '*#/,>#!,/9 "7#! ,$ !7#! /& !7,/* !7& #'& ,/!&'&$!& ,/ !7& '&$+/$&
". &,/,!&. & ! '&%#,/ / !7& !+ +$,!,/ #/ ! *,/* ,!' &'
%+&!,!'$ ,/ !7& '+'#!& "'.
H%#/ '&$'& &&.+%&/! ,$ # & ! '*#/,>#!,/#. '$!/&$$ T7& %#!,&
#/ %+&!,!,& #+#,.,! #/ '*#/,>#!,/9 &$+&,#.. # $&',& '*#/,>#!,/ .,&
# #/ ',/*$ &' .#'*&. / !7& ..&!,& %+&!&/& #/ $,..$ ,!$ +&+.&R#+, ##/&$ ,/ !&7/.* #/ /".&*& !*&!7&' ",!7 '!7 !#,/* 7#/*&$
,/ !7& %#'&! +.#& +.& ",!7 !7& '#,$,/* .,&/! &?+&!#!,/9 %#& ' '#+,
$.&$&/& . "#$ ,/* !7,/*$ T7,$ /&&$$,!#!&$ /&" '&$+/$&$9 %&'/
$,..$ #/ #!!,!,/#. 7#/*&$
T7,$ +'&! @T'#,/,/* #/ D&&.+%&/! #,%$ ! &?+.'& !7& #' ! !&$! "7&!7&'
' /! !7& $#%& ,$ /!',!,/* $$!#/!,#.. !"#'$ !7& P/# N#!,/#. B#/
S!#'!,/* '% !7& #$, /&+! @T'#,/,/* #/ D&&.+%&/!9 ,! %&$ / ! !7&
#/#.$&$ !7& #++.,#!,/ !7& $#%& ,/ #',$ $&!'$ P/# N#!,/#. B#/ #/ ,! &?+.'&$ #' "7&'& &%+.&&=$ *'"!7 +!&/!,#. &?,$!$ I! /.&$
#/#.>,/* !7& 7#..&/*&$ #/ #!!&%+!,/* ! +',& *.,%+$& !7& !'&
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CONTENTS
• A/".&*%&/!
• E?&!,& $%%#'
• I/!'!,/ ! PNB
• A"#'$ "/ !7& PNB
• O'*#/,>#!,/ S!'!'& PNB
• A%,/,$!'#!,& $&!+ PNB
• PNB +'!$
• H%#/ R&$'& %#/#*&%&/!
• HR &&.+%&/! ,,$,/
• I/!'!,/ ! T'#,/,/* #/ &&.+%&/!
• &!,& !7& $!
• T'#,/,/* #/ &&.+%&/! ,/ PNB
• T'#,/,/* +., PNB
• R&$'7 %&!7.*
• C/.$,/
• R&%%&/#!,/
• B,.,*'#+7
• &$!,//#,'&
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INTRODUCTION TO PUNJAB NATIONAL BANK (PNB)
P/# N#!,/#. B#/ (PNB) ,$ #/ I/,#/ ,/#/,#. $&',&$ %+#/ #$&
,/ N&" D&.7,9 I/,# /& ,/ 159 !7& #/ 7#$ &' 5900 '#/7&$ #/ &'
69000 ATM$ #'$$ F6G ,!,&$ I! $&'&$ &' 0 %,..,/ $!%&'$
P/# N#!,/#. B#/ ,$ /& !7& B,* ' #/$ I/,#9 #./* ",!7 !7& $!#!&
#/ I/,#9 ICICI #/ #/ B#/ B#'# I! ,$ !7& !7,' .#'*&$! #/ I/,#
,/ !&'%$ #$$&!$ $,>& T7& #/ 7#$ &&/ '#/& 2G !7 ,**&$! ,/ !7& "'.
B#/&'=$ A.%#/#
PNB 7#$ ,!$ #/,/* $$,,#' ,/ !7& UK9 #$ "&.. #$ '#/7&$ ,/ H/* K/*9D#,9 #/ K#. I! 7#$ '&+'&$&/!#!,& ,&$ ,/ A.%#! (K#>#7$!#/)9 D#,9
S7#/*7#, (C7,/#)9 O$. (N'"#) #/ S/& (A$!'#.,#)
P/# N#!,/#. B#/9 /& !7& .,/* /#!,/#.,>& B#/$ !7& /!' 7#$ #
/#!,/#. +'&$&/& !7'*7 # ",&$+' /&!"' &' 5600 S&',& O!-L&!$
(SOL$) ,/ '#/7&$O,&$ $+' #'$$ !7& /!' I! 7#$ &$!#.,$7& $+&,#.,>&
'#/7&$ ! #!&' ! !7& /&&$ & $!%&' $&*%&/!$ ,/ !7& '& #'$
A*',.!'&9 I/$!',#. ,/#/& #/ '&,*/ E?7#/*&
W,!7 %'& !7#/ 115 '$ $!%&' $&',&$9 !7& B#/ 7#$ # .#'*& $#!,$,&
.,&/!&.& !7'*7! !7& /!' ' &/7#/,/* $!%&' /&/,&/& .&&.$ #/
&'#.. ,/!&'-'#/7 &,,&/9 !7& #/ 7#$ 7,. ,/&$!& ,/ I/'%#!,/
T&7/.* (IT)
T7& #/ 7#$ #.' ,%+.&%&/!& # C'& B#/,/* S.!,/ (,/#/,#.)9 "7,7
+',&$ #/"7&'& #/ !,%& #/,/* ! #.. ,!$ $!%&'$ %'& !7#/ 5600 S&',&
O!.&!$ ,/ %'& !7#/ 2F00 C&/!&'$ #'$$ !7& /!' I/!&'/&! B#/,/* S&',& ,$
&,/* +',& ! !7& $!%&'$ !7&$& S&',& O!.&!$ '#/7&$ A.. !7&
B'#/7&$ ,&$ !7& B#/ #'& 7#,/* I/!'#/&! #. /&!"' //&!,,!
%#,/. / .$&-.,/& !7&/ ISDN9 R#, '&
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!7& #/ ! 7#& +&'#!,/#. #+#,.,!,&$9 "7,7 ,$ #! +#' ",!7 ,/!&'/#!,/#.
$,/&$$ +'#!,&$ V#',$ M#,. S&'&'$ 7#& &&/ .#!& #! ,&'&/! /!'..,/*
,&$ ! +',& '+'#!& &%#,. #,.,! ! ,!$ $!# T $&'& ,!$ /&!"' '%!7'!$ .,& ,'$&$9 %#."#'&9 $+"#'&9 /&!"' !7'!$9 T'#/ 7'$&9 #"#'&9 '!
,!$9 W'%9 I/!'$,/9 H#,/* &! B#/ 7#$ ,%+.&%&/!& %+'&7&/$,& $.!,/
",!7 &+.%&/! S%#/!& E/+,/! P'!&!,/ (.#!&$! &'$,/)
ABOUT THE BANK:
• D,$!,/!,/ &,/* !7& ,'$! I/,#/ #/ ! 7#& &&/ $!#'!& $.&. ",!7
I/,#/ #+,!#.
• L#'*&$! '#/7 /&!"' ,/ I/,#- G525 ,&$ ,/.,/* G32 &?!&/$,/
/!&'$ #/ %'& !7#/ 5300 &%+.&&$ $+' !7'*7! !7& /!'
• S&'&$ &' 35 '&$ $!%&'$
• S!'/* ''&$+/&/! #/,/* '&.#!,/$7,+ ",!7 %'& !7#/ 21F ,/!&'/#!,/#.
#/$ !7& "'.
• M'& !7#/ 50 '&/"/& ,/!&'/#!,/#. #/$ %#,/!#,/ !7&,' '+&&$ #/!$
",!7 PNB
Vision o !"# $%n&:
@T & L,/* 8.#. B#/ ",!7 P#/ I/,# !+',/!$ #/ &%& # 7$&7.
'#/ ,/ !7& I/-8#/*&!, P.#,/$9 +',,/* &/!,'& '#/*& ,/#/,#. +'!$ #/
$&',&$ /&' /& '
Mission O T"# B%n&:
@B#/,/* ' !7& /#/&
PUNJAB NATIONAL BANK'IRST OICE AT GANPATRAI ROAD LAHORE
PNB "#$ /& ,/
!7& ' 15 #!
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L#7'& (+'&$&/!. ,/ P#,$!#/) #$ #/ -$7! !7& S"#&$7, M&%&/! A%/*
!7& ,/$+,'& /&'$ "&'& #'& #$:-
# S#'#' D##. S,/*7 M#,!7,#9
L#.# H#'K,$7&/ L#.
L#.# L#.7#/9
S7', K#., P'$#//# R9
& S7', EC ;&$$#"#.#9
S7', P'#7 D##.9
* B#$7, ;#,$7, R#%9 #/
7 L#.# D7.#/ D$$
W,!7 # %%/ %,$$,/#' >. !7& $&! #! &$!#.,$7,/* # /#!,/#. #/ !7&
,'$! /& ",!7 I/,#/ #+,!#. — "/&9 %#/#*& #/ +&'#!& !7& I/,#/$ ' !7&
&/&,! !7& I/,#/$ T7& L,/ P/#9 L#.# L#+#! R#,9 "#$ #!,&. #$$,#!&
",!7 !7& %#/#*&%&/! !7& B#/ ,/ ,!$ '%#!,& '$
T7& B#/ %#& $! +'*'&$$ ',*7! '% ,!$ ,/&+!,/ I! 7#$ $7"/ '&$,.,&/& !
!,& &' %#/ # ',$,$ I! ",!7$! !7& ',$,$ ,/ #/,/* ,/$!' 113 #/ !7&
$&&'& &+'&$$,/ !7& !7,'!,&$
I! $',& !7& %$! ',!,#. +&', ,/ ,!$ 7,$!' —
!7& P#'!,!,/ 1GF —
"7&/ ,!
"#$ +'!& '% ,!$ %#' #' +&'#!,/$ I! "#$ !7& #'$,*7!&/&$$ !7&
%#/#*&%&/! !7#! !7& '&*,$!&'& ,& !7& B#/ "#$ $7,!& '% L#7'& !
D&.7, ,/ ;/& 1GF — &&/ &'& !7& #///&%&/! !7& P#'!,!,/
W,!7 !7& +#$$#*& !,%& !7& B#/ *'&" ! $!'&/*!7 $+',/* ,!$ ",/*$ '% /&
'/&' !7& /!' ! #/!7&' S%& $%#..&' #/$ .,&9 T7& B7#*"#/ D#$$
B#/ L,%,!&9 U/,&'$#. B#/ I/,#9 T7& B7#'#! B#/ L,%,!&9 T7& I/-
C%%&',#. B#/ L,%,!&9 T7& H,/$!#/ C%%&',#. B#/ L,%,!& #/ T7&
N&/*#, B#/ "&'& '*7! ",!7,/ ,!$ .
PNB 7#$ !7& +',,.&*& %#,/!#,/,/* #/!$ !7& ,..$!',$ /#!,/#. .&'$
.,& M#7#!%# 8#/7,9 S7', ;#"#7#'.#. N&7'9 S7', L#. B7#7' S7#$7!',9 #/
S7',%!, I/,'# 8#/7, &$,&$ !7& #/! !7& #%$ ;#.,#/"#.# B#*7
C%%,!!&&
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N#!,/#.,>#!,/ !7& 1G %#' #/$ / 1!7 ;. 16 "#$ %#' $!&+ ' !7&
#/,/* ,/$!' PNB "#$ #%/*$! !7&$& A$ # '&$.!9 #/,/* "#$ *,&/ /&"
,'&!,/ #/ !7'$!
T7& #/$ "&'& &?+&!& ! '7 +&+.& ,/ &&' / #/ '/&'9 %&&! !7&,'
/&&$9 #/ !7& "' ' !7&,' &/%, +.,!%&/! R&%#. +&'! #/'&*,/#. ,%#.#/&$ "&'& #'& 7,*7 +',',!
Timeline of PNB
189:- PNB &$!#.,$7& ,/ L#7'&
19!":- PNB &$!#.,$7& '#/7&$ ,/ K#'#7, #/ P&$7#"#'
19#9:-PNB #& PNB #/ 13 !7&' %#' #/$ /1!7 ;.9 16
19$8:-PNB +&/& '#/7 ,/ L//
198%:- T7& R&$&'& B#/ I/,# '&
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&!!#:- PNB ! &' N&/*#, B#/ (&$!#.,$7& !7& #/ ,/ 1)9 !7& .&$! +',#!& $&!' #/ ,/ K&'#.# I! "#$ ,/'+'#!& ,/ 113 #/ ,/ 165 7# #& !'+7
3 V,*,.#/& E?&..&/& A"#' 2013-1G
G PNB R&&,& E?&..&/! P&''%#/& ,/ L&/,/* /&' PME8P S7&%& #"#'
5 2/ +',>& I/,'# 8#/7, R#7#$7# S7,&. D&+! I/,#/ O,,#.L#/*#*&9 M,/,$!' H%& A#,'$9 8OI
6 8. !'+7 S+& M&',!',$ A"#' ' E?&..&/& ,/ C'+'#!&8&'/#/& ,/
F 5!7 S,#. #/ C'+'#!& 8&'/#/& A"#' /&' !7& C#!&*' 4B&$!C'+'#!& S,#. R&$+/$,,.,! P'#!,&4
8.#. HR &?&..&/& #"#' ' !7& !$!#/,/* /!',!,/ ! !7& #$&
&#!,/
A$,# B&$! E%+.&' B'#/ A"#'4 ' E?&..&/& ,/ T'#,/,/*
10 A"#' ' B'#/ E?&..&/&4 /&' B#/,/* J ,/#/,#. S&',&$
11 P/# N#!,/#. B#/ /&''& ",!7 A++'&,#!,/ C&'!,,#!& ,/6!7 8.#. CSR S%%,! - % E?&..&/& A"#'$
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ORGANI/ATION STRUCTURE '
A/ '*#/,>#!,/#. $!'!'& &,/&$ 7" #!,,!,&$ $7 #$ !#$ #..#!,/9
',/#!,/ #/ $+&',$,/ #'& ,'&!& !"#'$ !7& #7,&&%&/!
'*#/,>#!,/#. #,%$ O'*#/,>#!,/$ #'& # #',#/! .$!&'& &/!,!,&$
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A/ '*#/,>#!,/ #/ & $!'!'& ,/ %#/ ,&'&/! "#$9 &+&/,/* / !7&,'
&!,&$ T7& $!'!'& #/ '*#/,>#!,/ ",.. &!&'%,/& !7& %&$ ,/ "7,7 ,!
+&'#!&$ #/ +&''%$
O'*#/,>#!,/#. $!'!'& #.."$ !7& &?+'&$$& #..#!,/ '&$+/$,,.,!,&$ ',&'&/! /!,/$ #/ +'&$$&$ ! ,&'&/! &/!,!,&$ $7 #$ !7& '#/79
&+#'!%&/!9 "'*'+ #/ ,/,,#.
O'*#/,>#!,/#. $!'!'& #&!$ '*#/,>#!,/#. #!,/ ,/ !" ,* "#$ ,'$!9 ,!
+',&$ !7& /#!,/ / "7,7 $!#/#' +&'#!,/* +'&'&$ #/ '!,/&$ '&$!
S&/9 ,! &!&'%,/&$ "7,7 ,/,,#.$ *&! ! +#'!,,+#!& ,/ "7,7 &,$,/-
%#,/* +'&$$&$9 #/ !7$ ! "7#! &?!&/! !7&,' ,&"$ $7#+& !7& '*#/,>#!,/=$
#!,/$
PNB ORGANI/ATIONAL STRUCTURE:'
B#/ 7#$ ,!$ C'+'#!& O,& #! N&" D&.7,9 ",!7 ,!$ 13 ,&. 8&/&'#. M#/#*&'$
#/ 6 C,'.& O,&$ /&' "7,7 !7& '#/7&$ /!,/ T7& &.&*#!,/ +"&'$
,$ &&/!'#.,>& ,/! !7& '#/7 .&&. ! #,.,!#!&
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ADMINISTRATIVE SET(UP O) PNB
CMD
ED
TE8 SM8 ;M8
8M D8MA8 CM
O,&' MM8$
SRM8R M8R
WORKMEN
CLERK SUBORDINATE
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PNB P*o+,-./
P/# N#!,/#. B#/ ,$ &?!&/$,&. #!&',/* ! #/,/* /&&$ N/-'&$,&/!
I/,#/$9 I%+'!&'$ J E?+'!&'$ +#'!,.#'. '&.#!,/* ! '&,*/ &?7#/*& $,/&$$
,/.,/* I%+'!$ J E?+'!$ 8$ J S&',&$ #$ #.$ R&%,!!#/&$ &!
C'+'#!& #/,/*
P&'$/#. #/,/*
I/$!',#. ,/#/&
A*',.!'#. ,/#/&
,/#/,/* !'#&
I/!&'/#!,/#. #/,/*
H%& .#/
A! .#/
ATMDEBIT C#' D&+$,! I/!&'&$! '#!&$
C'&,! I/!&'&$! '#!&$
O!7&' S&',&$ :L&' #,.,!,&$9 S&/,' C,!,>&/ S7&%&$9 M&'7#/!
B#/,/*9 E.&!'/, / T'#/$&' J C.',/* S&',&$9 &!
H,m0n Re/o,*-e/ m0n0emen.:-
H%#/ R&$'& M#/#*&%&/! (HRM) ,$ # '&.#!,&. /&" #++'#7 ! %#/#*& +&+.& ,/ #/ '*#/,>#!,/ P&+.& #'& /$,&'& !7& & '&$'& ,/ !7,$
#++'#7 I! ,$ /&'/& ",!7 !7& +&+.& ,%&/$,/ ,/ %#/#*&%&/! #/
'*#/,>#!,/ S,/& #/ '*#/,>#!,/ ,$ # +&+.&9 !7&,' #
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NATURE O) HUMAN RESOURCE MANAGEMENT '(
T7& /#!'& !7& 7%#/ '&$'& %#/#*&%&/! 7#$ &&/ 7,*7.,*7!& ,/ ,!$
..",/* !'&$:-
1 I/7&'&/! P#'! M#/#*&%&/!
2 P&'#$,& /!,/
3 B#$, ! #.. /!,/#. A'$
G P&+.& C&/!&'&
5 P&'$//&. A!,,!,&$ ' /!,/$
6 C/!,/$ P'&$$
F B#$& / H%#/ R&.#!,/$
OBJECTIVES O HUMAN RESOURCE MANAGEMENT:'
A',/* ! S!!9 C.!7,&' #/ S+,&*&.9 T7& &!,&$ H%#/ R&$'&
M#/#*&%&/!9 ,/ #/ '*#/,>#!,/9 ,$ ! !#,/ %#?,%% ,/,,#.
&&.+%&/!9 &$,'#.& "',/* '&.#!,/$7,+$ &!"&&/ &%+.&'$ #/
&%+.&&$ #/ &%+.&'$ #/ &%+.&&$9 #/ ! #&! !7& %.,/* 7%#/
'&$'&$ #$ /!'#$!& ",!7 +7$,#. '&$'&$
T7& #$, &!,& 7%#/ '&$'& %#/#*&%&/! ,$ ! /!',!& ! !7&
'.,>#!,/ !7& '*#/,>#!,/#. *#.$ H"&&'9 !7& $+&,, &!,&$
7%#/ '&$'& %#/#*&%&/! #'& #$ .."$:-
(I) T &/$'& &&!,& !,.,>#!,/ 7%#/ '&$'&$9 #.. !7&' '*#/,>#!,/#.
'&$'&$ ",.. & &,,&/!. !,.,>& !7& 7%#/ '&$'&$
(,,) T &$!#.,$7 #/ %#,/!#,/ #/ #!,/ ,,,/*
'*#/,>#!,/ !#$$ ,/! /!,/$9 +$,!,/$ #/ $9 #/ &,/,/* .'. !7&
'&$+/$,,.,!9 #/!#,.,!9 #!7',! ' 7 #/ ,!$ '&.#!,/ ",!7 !7&'
$ ,/ !7& '*#/,>#!,/
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(,,,)8&/&'#!& %#?,%% &&.+%&/! 7%#/ '&$'&$ ",!7,/ !7&
'*#/,>#!,/ &',/* ++'!/,!,&$ ' ##/&%&/! ! &%+.&&$ !7'*7
!'#,/,/* #/ &#!,/
(,) E/$'& '&$+&! ' 7%#/ &,/*$ +',,/* #',$ $&',&$ #/ "&.#'&
#,.,!,&$ ! !7& +&'$//&.
() T &/$'& '&/,.,#!,/ ,/,,#.*'+ *#.$ ",!7 !7$& !7&
'*#/,>#!,/ ,/ $7 # %#//&' !7#! !7& +&'$//&. &&. # $&/$& %%,!%&/!
#/ .#.! !"#'$ ,!
(,) I&/!, #/ $#!,$ !7& /&&$ ,/,,#.$ &',/* #',$ %/&!#'
#/ //-%/&!#' '&"#'$
UNCTIONS O HUMAN RESOURCE MANAGEMENT2
T7& %#,/ /!,/$ 7%#/ '&$'& %#/#*&%&/! #'& .#$$,,& ,/! !"
#!&*',&$:
(#) M#/#*&',#. /!,/$ #/9
() O+&'#!,& /!,/$
IMPORTANCE O HUMAN RESOURCE MANAGEMENT:'H%#/ R&$'& M#/#*&%&/! 7#$ # +.#& *'! ,%+'!#/&
A',/* ! P&!&' D'&' T7& +'+&' ' ,%+'+&' $& !7& #',$
#!'$ +'!,/ &+&/$ / !7& ",$7&$ !7& 7%#/ '&$'&$ H&/&9
&$,&$ !7&' '&$'&$ 7%#/ '&$'&$ /&& %'& &&.+%&/! H%#/
'&$'&$ #/ ,/'$& +&'#!,/ ! ,! /&&$ +'+&' #/ &,,&/!
%#/#*&%&/! ! *,& ,!
1 I! 7&.+$ %#/#*&%&/! ,/ !7& +'&+#'#!,/ #+!,/ #/ /!,/,/* &.!,/
+&'$//&. +'*'#%%&'$ #/ +.,,&$
2 I! $++.,&$ $,..& "'&'$ !7'*7 $,&/!,, $&.&!,/ +'&$$
3 I! &/$'&$ %#?,%% &/&,! ! !7& &?+&/,!'& / !'#,/,/* #/
&&.+%&/! #/ #++'&,#!&$ !7& 7%#/ #$$&!$
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G I! +'&+#'&$ "'&'$ #',/* ! !7& 7#/*,/* /&&$ ,/$!' #/
&/,'/%&/!
5 I! %!,#!&$ "'&'$ #/ +*'#&$ !7&% $ #$ ! &/#.& !7&% ! #%+.,$7
!7& '*#/,>#!,/ *#.$
6 T7'*7 ,//#!,/ #/ &?+&',%&/!#!,/ ,/ !7& ,&.$ +&'$//&.9 ,! 7&.+$ ,/
'&,/* #$!$ #/ 7&.+$ ,/ ,/'$,/* +'!,,!
F I! /!',!&$ # .! ,/ '&$!',/* !7& ,/$!',#. 7#'%/ #/ 7.!7 &%+.&'-
&%+.&& '&.#!,/$
I! &$!#.,$7&$ %&7#/,$% ' !7& #%,/,$!'#!,/ +&'$//&. $&',&$ !7#! #'&
&.&*#!& ! !7& +&'$//&. &+#'!%&/!
WHY HUMAN RESOURCE MANAGEMENT IS IMPORTANTOR BANKS:-
H%#/ R&$'& M#/#*&%&/! ,$ ,%+'!#/! ' #/$ &#$& #/,/* ,$ #
$&',& ,/$!' M#/#*&%&/! +&+.& #/ %#/#*&%&/! ',$ #'& !" &
7#..&/*&$ #,/* #/$ H" %#/#*& !7& +&+.& #/ 7" %#/#*& !7&
',$$ &!&'%,/&$ ' $&$$ ,/ !7& #/,/* $,/&$$ E,,&/! ',$
%#/#*&%&/! %# /! & +$$,.& ",!7! &,,&/! #/ $,..& %#/+"&'
B#/,/* 7#$ &&/ #/ ",.. #."#$ & # 4P&+.& B$,/&$$4 T7*7 +',,/* ,$
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,%+'!#/!9 !7&'& %# & !7&' #., '$/$ "7 +&+.& $&.&! #/ $!# ",!7 #
+#'!,.#' #/ B#/$ %$! !' ! ,$!,/*,$7 !7&%$&.&$ '!,/* !7&,' "/
/,7&$ ' ,%#*&$9 &$+&,#.. ,/ !'#/$+#'&/! $,!#!,/$ ",!7 # 7,*7 .&&.
%+&!,!,&/&$$ I/ %,/* !,%&$9 !7& &' $',#. !7& #/$ ". &+&/
/ $!%&' $#!,$#!,/ T7$& "7 /! %&&! !7& $!%&' &?+&!#!,/$ ",..
,/ $',#. ,,.! B#/$ %$! #'!,.#!& #/ &%+7#$,>& !7& '& #.&$ !
#!!'#! #/ '&!#,/ &'!#,/ $!%&' $&*%&/!$ V#.&$ $7 #$ 4$/49 4'&.,#.&49
4,//#!,&49 4,/!&'/#!,/#.49 4.$&49 4$,#.. '&$+/$,.&49 4I/,#/49 &! /&&
! & &%+7#$,>& !7'*7 /'&!& #!,/$ / !7& *'/ #/ ,! ". & !7&
#/=$ 7%#/ '&$'& !7#! ". &.,&' !7,$
MANPOWER PLANNING:-
M#/+"&' +.#//,/* ,$ ,%+'!#/! +#'! &'#.. +.#//,/* $,/&$$'*#/,>#!,/ I! ,$ ,$ !7#! # $,/&$$ #//! +'$+&' /.&$$ !7& ',*7!
/%&' &%+.&&$9 7#,/* '&& !7& +'&$&/! &%+.&& ..
2) T ,.. + !'& %#/+"&' '&
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• P'! %#!',?
• P&''%#/& '#!& J H'$ .$!
HR DEVELOPMENT DIVISION
H%#/ R&$'& D&&.+%&/! (HRD) ,$ !7& '#%&"' ' 7&.+,/* &%+.&&$
&&.+$ !7&,' +&'$/#. #/ '*#/,>#!,/#. $,..$9 /".&*&9 #/ #,.,!,&$
H%#/ R&$'& D&&.+%&/! ,/.&$ $7 ++'!/,!,&$ #$ &%+.&&
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&&.+%&/!9 #7,/*9 %&/!',/*9 $&$$,/ +.#//,/*9 & &%+.&&
,&/!,,#!,/9 !,!,/ #$$,$!#/&9 #/ '*#/,>#!,/ &&.+%&/!
T7& $ #.. #$+&!$ H%#/ R&$'& D&&.+%&/! ,$ / &&.+,/* !7&
%$! $+&',' "''& $ !7#! !7& '*#/,>#!,/ #/ ,/,,#. &%+.&&$ #/#%+.,$7 !7&,' "' *#.$ ,/ $&',& ! $!%&'$ O'*#/,>#!,/$ 7#& %#/
++'!/,!,&$ ' 7%#/ '&$'&$ ' &%+.&& &&.+%&/!9 !7 ",!7,/ #/
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#$&$
UNCTIONS O THE HRD DIVISION 2
• A.. %#!!&'$ '&.#!,/* ! HRD ! &/$'& ##,.#,.,! !'#,/& 7%#/
'&$'&$ ' !7& %#/#!',/* J $&',& $&!'$ &.&!'/,$ #/ IT
,/$!' ,/.,/* (! /! .,%,!&) ! - D&%#/ '&#$!,/* ,/ !&'%$
/%&' #/ $,.. $&!$ '&
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• I&/!,,/* *#+$ &%&'*,/* '% !7& '%#. $&!'
• P.#//,/* J '*#/,>,/* !7& ,%+.&%&/!#!,/ +'*'#%%&'$ ,/ ,/'%#. #/
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HRD D,,$,/ 7#$ ,/,!,#!& #/ ,$ ,%+.&%&/!,/* #',$ +'&!$+'*'#%%&'$
,/ +'$#/& ! !7& #& %&/!,/& #!,,!,&$ T7&$& +'&!$ ,/.&:
• I/'%#!,/ S&',! E#!,/ #/ A"#'&/&$$ P'&!
• S7&%& M#/+"&' D&&.+%&/! ' S!"#'& E?+'! I/$!'
• S+&,#. M#/+"&' D&&.+%&/! P'*'#%%& ,/ !7& #' VLSI
• S&!!,/* + NIELIT C&/!&'$RIELIT #/ U+ *'##!,/ &?,$!,/* &/!&'$
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TYPES O SERVICES PROVIDED BY THE HUMAN
RESOURCES DEVELOPMENT DEPARTMENT:'
T7& H%#/ R&$'& D&&.+%&/! D&+#'!%&/! +',&$ #',$ !+&$
$,/&$$ +'&$$ &$,*/ !'#,/,/* #/ &&.+%&/! $&',&$ B$,/&$$ +'&$$&$,*/ $&',&$ 7&.+$ .,&/!$ %#+ ! #/' '&-&/*,/&&' & !#$$9 +'&'&$9
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(/!,/$ +'&$$ ,%+'&%&/!)
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+&'#!,/#. +&'$//&.9 &%+.& ,/ !7& '*#/,>#!,/=$ %#,/ $,/&$$ /!,/$9
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&&.+%&/! #/ &.,&' T7,$ %/$ !7& #'& '!,/=$ %#,/
$,/&$$ H"&&'9 ,/&$!%&/! ,/ !'#,/,/* #/ &&.+%&/! ,$ *&/&'#.. '&*#'&
#$ * %#/#*&%&/! +'#!,& ! %#,/!#,/ #++'+',#!& &?+&'!,$& /" #/ ,/ !7&
!'&
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!7& 130$ M#/ +&+.& $& ! '&&' ,! &'& ,!$ !'#,!,/#. !,!.&$9 $7 #$
P&'$//&. A%,/,$!'#!,/ ' P&'$//&. M#/#*&%&/! B! /"9 !7& !'&/ ,$
7#/*,/* I! ,$ /" !&'%& #$ H%#/ R&$'& M#/#*&%&/! (HRM) H%#/
R&$'& M#/#*&%&/! ,$ # %#/#*&%&/! /!,/ !7#! 7&.+$ #/ '*#/,>#!,/ $&.&!9
'&',!9 !'#,/ #/ &&.+$
H%#/ R&$'& M#/#*&%&/! ,$ &,/& #$ !7& +&+.& "7 $!# #/ %#/#*&
'*#/,>#!,/ I! %+',$&$ !7& /!,/$ #/ +',/,+.&$ !7#! #'& #++.,& !
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'%#!
OBJECTIVES O) TRAINING'(
T ,/'$& !7& /".&*& &%+.&&$ ,/ ,/'$,/* !7&,' $+&,, $
T ,%+#'! /&" $,..$ #%/* !7& &%+.&&$ $$!&%#!,#.. $ !7#! !7&
.'/
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T '&& !7& /%&' #,&/!$ +',,/* $#&! !'#,/,/* ! !7&
&%+.&&$
T +'&+#'& &%+.&&$ ' 7,*7&' $ &&.+,/* ##/& $,..$ ,/
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IMPORTANCE O) TRAINING AND DEVE4OPMENT'(
A&&' "#$!& "7,7 ,/'$&$
+'!,,! #/ 7&.+$ ! %,/,%,>& $! +&'#!,/$ +&' /,! T'#,/,/* .$ !
&/%, $& %#!&',#.$ #/ %#7,/&'
2 Re+,-e+ le0*nin 6e*io+A/ &,,&/! !'#,/,/* +'*'#% &$ /! "#$!&$ !,%& #/ &'!$ ,/ .'/,/*
!7'*7 !',#. #/ &'''9 ,! #.$ '&&$ !,%& #/ $! ,/.& ,/ .'/,/*
%2 Re+,-e+ /,6e*5i/ion 0n+ lo: 0--i+en. *0.e/
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T'#,/,/* &&.+$ $&. '&.,#/! #/ "&.. %!,#!& &%+.&&$9 !7& /&& .&$$
*,#/& #/ /!'. !7&'&'& '&/ / $+&',$'$ ,$ '&& B #+!,/*
',*7! "' %&!7$ #/ %#,/* $& +'&$',& $#&! &,&$ &%+.&&$
'&& #,&/! '#!&
How training benefts to the organization:-
T7& %#' &/&,!$ ! !7& '*#/,>#!,/ #'& #$:-
, .'/,/*
H,*7 P'!,,!
S!#/#',>#!,/ +'&'&$
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P'&+#'#!,/ !'& %#/#*&'$
TYPES O TRAINING:'
1 T&7/,#. ' T&7/.* T'#,/,/*
2 #.,! T'#,/,/*
3 S,..$ T'#,/,/*
G P'&$$,/#. T'#,/,/*
5 T% T'#,/,/*
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TRADITIONA4 AND MODERN APPROACH O) TRAINING AND
DEVE4OPMENT
T0%1i!ion%2 A330o%4" -
M$! !7& '*#/,>#!,/$ &'& /&&' $& ! &.,&& ,/ !'#,/,/* T7& "&'&
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7#/*& ! '!& # $%#'!&' "''& #/ ,&. !7& &$! '&$.!$
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DEVELOPMENT CONCEPT
OBJECTIVES O) TRAINING AND DEVE4OPMENT
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6 T +',& &%+.&&$ $#!,$#!,/9 !'#,/,/* &/#.&$ #/ &%+.&& ! $& !7&,'
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TRAINING AND DEVE4OPMENT =T3D> METHODS
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T7& ! '# ,/&&$ %# #$ ! "' / $+&,#. + ' &!$ '&.#!& ",!7
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#!!&/ !7&$& '$&$ ' .&!'&$ T7&$& #'& !7&
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,$ +&/. #/ ",!7! #/ ' *%&/! C',!,,$% #/ , ,$ /! #.."&
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112 B,/ine// 0me/
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TECHNIUES O) TRAINING
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%&!79 #.$ ,!$ ,%+#! / !'#,/&&$ &&+,/* !7&,' #*'/ #/ $,..$ ,/ %,/
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BENE)ITS O) TRAINING AND DEVE4OPMENT
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OBJECTIVES O) STUDY
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RESEARCH METHODO4OGY
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TRAINING AND DEVE4OPMENT IN PNB
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Training and development is an organized activity for
increasing the knowledge and skills of people for a
denite purpose. It involves systematic procedures for
transferring technical know-how to the employees so as
to increase their knowledge and skills for doing specic
jobs with prociency .
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Cen.*0l S.0ff Collee
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TRAINING POLICY O PNB:'
T*0inin [email protected]/'(
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CONC4USION
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RECOMMENDATIONS
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BIB4IOGRAPHY
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APPENDI
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