TRAINING • RESULTS SUCCESS€¦ · Frontline managers must motivate and bolster ... coaching,...

TRAINING • RESULTS • SUCCESS

2014PROFESSIONAL DEVELOPMENT

COURSE CATALOG

www.corporatecollege.com/enroll

ORGANIzATIONAL EFFECTIVENESSQUALITY AND CONTINUOUS IMPROVEMENTACCOUNTING, FINANCE AND TAxINFORMATION TECHNOLOGYHEALTH IT/INFORMATICS

CORPORATE COLLEGEYOUR TRAINING PARTNER

TAbLE OF CONTENTSORGANIzATIONAL EFFECTIVENESS COURSES Pages 3 - 10

QUALITY AND CONTINUOUS IMPROVEMENT COURSES Pages 11 - 18

ACCOUNTING, FINANCE AND TAx COURSES Pages 17 - 20

INFORMATION TECHNOLOGY COURSES Pages 21 - 22

HEALTH IT/INFORMATICS COURSES Pages 23 - 28

REGISTRATION INFORMATION 9

LOCATIONSCorporate College East4400 Richmond RoadWarrensville Heights, OH 44128

Corporate College West25425 Center Ridge RoadWestlake, OH 44145

INFORMATIONCustomized Training216-987-0234

Professional Development216-987-0233

Conference Centers216-987-2800

wEbSITEwww.corporatecollege.com

PROFESSIONAL DEVELOPMENTCorporate College provides training and development forprofessionals on an individual basis through open enrollmentcourses, workshops and certificate programs. Our talentedteam brings a wealth of experience that helps participantsenhance their professional and industry related skills.

CUSTOMIzED TRAININGOur team of subject matter experts is committed to delivering outstanding service in customized training solutions designed to meet your strategic business goals, and innovative consulting solutions that improve individual, team and organizational performance.

CONFERENCE CENTERSWith Corporate College as your partner, planning that corporate meeting or special event is easy. Our experienced event planners will manage all your meeting details so that you can stay focused on your business agenda.

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QUALITY AND CONTINUOUS IMPROVEMENT

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FRONTLINE MANAGER CERTIFICATE | Page 6

Frontline managers must motivate and bolster the morale of the people who ultimately deliver services to customers. A well-developed frontline workforce results in a pool of potential candidates for management positions to enhance succession planning and talent management.

Topics:

• BecomingaTeamPlayer• DealingwithDifficultPeople• DeliveringGreatCustomerService• EffectiveCommunication• EmbracingChangeatWork• Andmore

CERTIFIED MANAGER OF APARTMENTS | Page 20

Corporate College and Northeast Ohio Apartment Associationhavepartneredtoofferacertificationprogram to enhance the knowledge and skills of apartmentmanagersinNortheastOhio.Successfulcompletion of this program will assist in providing growth, professionalism and progress within the multi-family industry.

Topics:

• Budgeting• ConvertingProspectsintoResidents• FairHousing/PropertyPolicies• HiringandManagingPropertyStaff• LeasingandLeases• Andmore

LEANOHIO bOOT CAMP: TRANSFORMING THE PUbLIC SECTOR | Page 16

ThispracticaltrainingisaimedatgeneratingresultsbyusingLeanmethodsandtools.Thisprogramis ideal for people who work in government in an Ohio city, township, county, school district, public university, or other governmental agency or organization. Funding is available for eligible government employees.

Topics:

• ChangeManagement• DataCollectionandDisplay• ProjectSelectionandScoping• TeamManagement• UnderstandingYourCustomers• Andmore

OSHA TRAINING | Page 16

CorporateCollegepartneredwithMid-AmericaOSHAEducationCentertodeliverOSHAauthorizedand endorsed training. A wide selection of training courses, certificate programs and customized solutions are available to broaden knowledge of recognition,avoidanceandpreventionofsafety/health hazards in the workplace.

Topics:

• FallArrestSystems• HAZWOPERRefresher• HealthHazardAwareness• OSHA511StandardsforGeneralIndustry• OSHA7505AccidentInvestigation• Andmore

www.corporatecollege.com

NEw PROGRAMS FOR 2014

ORGANIzATIONALEFFECTIVENESS

TRAINING SOLUTIONSCHANGE MANAGEMENTCOMMUNICATIONSCUSTOMER SERVICEFRONTLINE MANAGEMENTLEADERSHIPSALESTEAM DEVELOPMENT

Corporate College understands the skills

and attributes companies seek in their talent

andleaders.Fundamentalssuchaseffective

communication,dealingwithdifficultpeople

and time prioritization are critical to maximize

personalworkeffectiveness.3

ORGANIzATIONAL EFFECTIVENESS

TRAINING SOLUTIONSCHANGE MANAGEMENTTosucceedintoday’sbusinessenvironmentorganizations need to grow, adapt and change. Managingchangeisdifficultworkandtherearemanydifferentwaystoapproachit.CorporateCollege believes that in order for change initiatives to succeed, leaders must develop change management skills at all levels of an organization and build systems to help employees be adaptable during the transformation.

Corporate College helps clients produce changes that are done on time, on budget and have the buy-in of key stakeholders. Our change management solution includes: training, coaching, organizational support and measurement. Corporate College helps clients learn to adjust to changes in their environment.

COMMUNICATIONSCommunication programs are designed for working professionals who are seeking to add value to their workplace by: building communication and collaboration skills; improving writing skills; learning how to use social media as a marketing tool; becoming a confident public speaker; and learning how to use critical analysis to identify and articulate a core problem or opportunity.

Professionals will learn how to facilitate written, oral and visual communications strategically to achieve anorganization’smission.Studywithprofessionalinstructors dedicated to teaching relevant skills applicable to the workplace to gain comprehensive knowledgeoftoday’scommunicationtools.

CUSTOMER SERVICEPositive and consistent customer interactions are pivotaltoyourorganization’ssuccess.AtCorporateCollege, we understand that customers deserve to have their concerns answered during their first interaction, to have access to knowledgeable employees and to feel like a valued part of your business.

www.corporatecollege.com

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55

ORGANIzATIONAL EFFECTIVENESSORGANIzATIONAL EFFECTIVENESS

FRONTLINE MANAGEMENTStrongfrontlinesupervisorsandmanagersareneededtocommunicateandoperationalizeleadership’svision. Frontline managers must motivate and bolster the morale of the people who do the work – those who ultimatelydeliverservicestocustomers.Investingindeveloping frontline talent increases the likelihood of employee retention and engagement, customer satisfaction and productivity. Workshops cover a varietyoftopics.Thecertificaterequirescompletionofall 10 courses within 18 months.

LEADERSHIPCorporateCollegeoffersorganizationaldevelopmenttools and services, including: training and development consulting; executive coaching; train-the-trainer seminars; surveys and assessments to increase performance levels; employee engagement; and business results.

Itisimperativeforemployeesandmanagerstoconstantly upgrade their skills to face the increasing complexities of changing labor, occupational health and safety legislation, the multicultural workforce and advances in technology.

SALESThesalesindustrytodayrequirescompetentsalesprofessionals and managers who are able to use their skillseffectivelyinallfacetsofthesalesprocess.Gainthepracticalskillsandconfidencerequiredinprospectingfornewbusiness,understandingclients’needs and, more importantly, closing the sale.

TEAM DEVELOPMENTCorporateCollegeoffersculinaryteamdevelopmentprograms with hands-on company events that encourage relationship building, improved communications, increased creative thinking and fun in the kitchen. High-performing teams do not just happen. Developingateamrequiresdirectionfromleaders,support from the organization, skill building and time.

Customizedtomeetyourcompany’suniqueneeds,events range from two- to eight-hour sessions with a varietyofcookingthemes.Inadditiontoourculinaryteam, we provide a professional facilitator to open, close and debrief each activity as the event unfolds. LocatedintheheartofdowntownCleveland,thisstate-of-the-artHospitalityManagementCenter,ourprimarytraining site, features an 80-seat demonstration kitchen, two full-size kitchens, a 150-seat restaurant withoutsidediningpatioandspecialevent/meeting rooms.

REGISTER NOWwww.corporatecollege.com/enroll • 216-987-0233

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QUALITY & CONTINUOUS IMPROVEMENTORGANIzATIONAL EFFECTIVENESS

OvERvIEW:

Theabilitytoleadpeopleeffectivelyisfoundedonanumber of skills that are highly sought after by employers. Leadershipisnotapositionortitle,itisaframeofmind.Strongleadersareinvaluableinsettingvision.Strongfrontline employees and managers are necessary to communicate and execute that vision.

Greatleadersareabletocommunicateeffectivelyacrossthe organization, embrace and direct the change that is needed to remain competitive, build and support teams that actively work towards achieving organizational goals and successfully deal with conflict when it arises.

TheFrontlineManagerCertificateprogramisbasedonthese principles. Adding a leadership certificate to your resume will allow others to recognize and have confidence that you are ready to advance in roles of leadership.

CERTIFICATE COST: $1,350

SUCCESSFUL FRONTLINE MANAGER’S SKILLS:• Leadwithprofessionalismandintegrity• Organizeandplanworkandresourceseffectively• Tackleproblemswithconfidenceandhandlethe

unexpected• Takeresponsibilityfordecisions• Demonstratebusinessknowledgeandskills

and makes sound judgments• Team-oriented,inclusiveandcoach,support

and develop talent• Inspireotherstogotheextramile• Setclearexpectationsandcommunicateeffectivelytogainresults

• Confrontandresolveconflict

FRONTLINE MANAGER COURSES:• FrontlineLeadership• UsingYourStrengths• EffectiveCommunication• DeliveringGreatCustomerService• EmbracingChangeatWork• BecomingaTeamPlayer• HandlingConflictatWork• PrioritizingMyTime

• DealingwithDifficultPeople•Professionalism

FRONTLINE MANAGER CERTIFICATE PROGRAM


Take one course.Complete all 10 courses to receive a certificate.

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CHANGE MANAGEMENTEmbracing Change at WorkChange happens all around us - at home, in our communities andatwork.Theonlyconstantofchangeisthatitisunavoidable. Anxiety over the unknown, changes in roles andresponsibilitiesand/orprocessescanresultinunhappy,unproductiveandstressedoutemployees.Embracingchangeiseasier when we know what the changes are, why it is happening, the benefits it will yield and how to overcome barriers to change.

Cost CEU Hours Subject Code

$149 0.4 4 ZLDR1214

CRN Date Day Time Location Instructor

40529 Aug. 6 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40533 Oct. 14 T 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

COMMUNICATIONCommunication Skills for ManagersThiscourseprovidesstudentswithanoverviewofeffectivemethodsofcommunicationformanagers.Studentsgainaworkingknowledgeofthedifferencebetweenhearingandlistening, and will apply strategies for improving listening, speakingandwritingskills.Inaddition,studentswillexaminemethodsofdeliveringcriticism,askingquestionsandteachingsomeoneaprocess.Thecoursealsocovershowtocreateeffectivebusinesscommunications,suchaspresentationsand documents.


$299 2.0 20 ZLDR1197


40528 Aug. 4 - 31 Online Online Online Cody

40565 Oct. 1 - 28 Online Online Online Cody

40520 Dec.1-28 Online Online Online Cody

Dynamic Presentation SkillsTransformyourselffrominexperiencedspeakertoskilledpresenter.Inthisworkshopyouwilllearntopresentyourthoughts and ideas with conviction, control and self-confidence. Youwillgainthespecificskillsanddirectionyouneedtobecomecomfortablewithyourownpresentationstyle.Youwillreceive expert advice on how to handle challenging situations and how to present by preparing a presentation, presenting in front of a group and receiving useful and timely feedback.


$169 0.4 4 ZPDI1187


40557 Sep.17 W 8:30 a.m. – 12:30 p.m.

CCE Littleton

40628 Nov. 12 W 8:30 a.m. – 12:30 p.m.

CCE Littleton

Effective CommunicationItisnosecretthatgoodleadersarealsogoodcommunicators.Andthebestleadershavelearnedthateffectivecommunicationis as much about listening to others as the words they speak.Theimportanceoftheexchangeofinformationintheworkplacemakeseffectivecommunicationskillsacriticalbusiness tool and an essential employee attribute.


$149 0.4 4 ZLDR1213


40526 Jul. 23 W 8:30 a.m. – 12:30 p.m.

CCE Earley

40532 Sep.30 T 8:30 a.m. – 12:30 p.m.

CCE Staff

Presenting Data to Sell Your PointHave you ever had trouble getting a client or boss to buy into youridea?Youarenotalone.Thiscoursewillprovideyouwith the methods necessary to prepare and present data to effectivelyinformorpersuadeyouraudience.Youwilllearntointerpret and organize data to make your case, present data inavisualformtoeffectivelycommunicateyourmessageandpersuade your audience to buy into your idea.


$289 0.8 8 ZLDR1149


40563 Sep.9 T 8:30 a.m. – 4:30 p.m.

CCE Korodi

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8


COMMUNICATION


ProfessionalismToday’sorganizationsaremulti-cultural,multi-facetedandmulti-tasking.Thewaywedress,thethingswesayandhowweact may change from job to job or from meeting to meeting. Employeesmustlearntobeawareoftheirenvironment,beaccountable for their actions and maintain a positive attitude to bethoughtofasaprofessionalintoday’sworkenvironment.


$79 0.2 2 ZLDR1217


40657 Sep.10 W 8:30 a.m. – 10:30 a.m.

CCE Staff

40658 Nov. 18 T 8:30 a.m. – 10:30 a.m.

CCE Earley

Writing for Business ResultsEffectivecommunicationiscriticaltothesuccessofanyemployee. Written communication - whether via e-mail, snail mail or other means - is an important component of a total communicationsstrategy.Thiscourseincreasesconfidenceand skill in presenting thoughts and ideas in the written form. Learnusefulandpracticaltechniquesforplanning,organizingand delivering results-oriented messages.


$169 0.4 4 ZPDI1235


40534 Jul. 9 W 8:30 a.m. – 12:30 p.m.

CCE Littleton

40625 Oct. 20 M 8:30 a.m. – 12:30 p.m.

CCE Littleton

CUSTOMER SERVICEDelivering Great Customer ServiceCustomer service has the power to create the entire perception a customer has of an organization. One bad experience can result in not only losing that customer but losing future customers.Studiesshowthatasatisfiedcustomermaytelltwoorthreepeopleabouttheirexperience.Dissatisfiedcustomerswill tell eight to 20. However, even an unhappy customer will become a loyal customer if you resolve their complaint fast, fair and friendly.


$149 0.4 4 ZLDR1219


40606 Jul. 30 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40611 Oct. 7 T 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

FRONTLINE MANAGEMENTFirst Line Supervision and LeadershipThiscourseprovidesindividualswithanoverviewofgeneralsupervisionconceptsandmethodologies.Understandrequirementsformakingthetransitiontofirstlineleadershipandparadoxesoffirstlinesupervision.Examinetheroleofasupervisor,qualitiesofaneffectiveleaderanddevelopstrategiesforeffectivecommunication,managementandtraining.Exploreteamdevelopmentandtechnologicalfactorsthataffectleadership.


$299 2.0 20 ZLDR1198





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9


FRONTLINE MANAGEMENT


Frontline LeadershipEmployeesthatexceedexpectationsintheirdailyworkareoftenpromotedintoleadershiproles.Thetransitionfromsupportstafftoleaderisoftenachallengingone.Althoughtechnical and functional expertise is necessary, it does notnecessarilyequatetobeingagoodleader.Withouttheadditionalskillsneededtocommunicateeffectively,engageandleadothers,thetransitioncanbedifficultandunsuccessful.


$79 0.2 2 ZLDR1211


40525 Jul. 9 W 8:30 a.m. – 10:30 a.m.

CCE Berry

40531 Sep.16 T 8:30 a.m. – 10:30 a.m.

CCE Earley

LEADERSHIPDealing with Difficult PeopleEverwonderhowanencounterwithapersonwentsobadsoquick,andyouareleftaskingyourselfwhatyoudid?Chancesarenothing.Youwerejustdealingwithadifficultperson.Mosttimeswecanavoidorminimizeourinteractionswithdifficultpeople,butsometimestheyareunavoidable.Thebestwaytohandledifficultpeopleistobeawareandpreparedfortheirbehaviors and develop strategies for dealing with them.


$149 0.4 4 ZLDR1218


40603 Sep.3 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40608 Nov. 12 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

Handling Conflict at WorkConflict in the workplace is a given. Although we may try toavoidit,wecannotescapeit.Theabilitytorecognizeconflict, understand the nature or cause of the conflict and resolveconflicteffectivelywillbenefitindividuals,teamsandtheorganizationasawhole.Developingtheskillstohandleconflict in the workplace is essential to increase morale and productivity at work, as well as enhance value in all areas of life.


$149 0.4 4 ZLDR1212


40604 Aug. 20 W 8:30 a.m. – 12:30 p.m.

CCE Earley

40609 Oct. 28 T 8:30 a.m. – 12:30 p.m.

CCE Staff

How to Manage Conflict in the OrganizationThiscourseprovidesindividualswithanoverviewofeffectivewaystomanageconflictintheworkplace.Learntoidentifyarangeoftypesofconflict,aswellastechniquesforeliminatingeachtypeofconflict.Examineavarietyofmethodsforconflictresolutionandidentifydifferencesbetweeninterpersonalandstructuralconflictsintheworkplace.Understandwhyitisso important to resolve conflict in the workplace as soon as it occurs.


$299 2.0 20 ZLDR1196





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10


LEADERSHIP


Increasing Your Emotional IntelligenceLearntodefineandpracticeself-management,self-awareness,self-regulation,self-motivationandempathy.Understand,use and manage your emotions. Verbally communicate with others and successfully communicate with others in anon-verbalmanner.Identifythebenefitsofemotionalintelligence and relate emotional intelligence to the workplace. Balanceoptimismofemotionalintelligenceandeffectivelyimpact others.


$289 0.8 8 ZLDR1161


40564 Sep.25 TH 8:30 a.m. – 4:30 p.m.

CCE Littleton

40674 Nov. 13 TH 8:30 a.m. – 4:30 p.m.

CCE Littleton

Leading High Performance TeamsToday’sorganizationsdemandthattheirteamsdomore.A leader with knowledge, skills and abilities can transform anacceptableteamintoanexceptionalone.Leaderslearn to diagnose behaviors and conditions that limit teamperformance.Theygainknowledgetoassessteamstrengths and weaknesses, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement.


$225 0.4 4 ZLDR1142


40602 Aug. 6 W 8:30 a.m. – 12:30 p.m.

CCE Littleton

40612 Oct. 6 M 8:30 a.m. – 12:30 p.m.

CCE Littleton

40623 Dec.10 W 8:30 a.m. – 12:30 p.m.

CCE Littleton

Prioritizing My TimePrioritization is an essential skill that we need to master to makethebestuseofoureffortsandthoseofourteam.Thisskill will also help create an atmosphere of calmness and fluidity, which allows for the focus of our energy and attention to be on the things that are truly productive.


$149 0.4 4 ZLDR1208


40605 Aug. 27 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40610 Nov. 4 T 8:30 a.m. – 12:30 p.m.

CCE Earley

Using Your StrengthsDoyouhavetheopportunitytodowhatyoudobesteveryday? Chances are you do not. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths.BasedonthebestsellingbookStrengths Finder 2.0 byTomRath,thiscourseissuretouncoverhiddentalentsandstrengths that will be invaluable throughout an entire career.


$149 0.4 4 ZLDR1215


40530 Jul. 16 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40568 Sep.23 T 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

TEAM DEVELOPMENTBecoming a Team PlayerTeamworkiscriticaltoanorganization’sproductivityandprofitability.Teamssolveproblemsbetterandaccomplishtasksfaster.Eachindividualonateamhasuniquequalitiesthatmaketheteamstrongerandmoreeffective.Learningwhatthosequalitiesareandwhatroletheyplayontheteamwillhelptocreate an environment of trust and success.


$149 0.4 4 ZLDR1216


40527 Aug. 13 W 8:30 a.m. – 12:30 p.m.

CCE Djordjevich

40607 Oct. 21 T 8:30 a.m. – 12:30 p.m.

CCE Djordjevich


Quality programs are no longer limited to just

manufacturing; they can be applied to any

business activity or process for improved

effectivenessandefficiency.Tomaintainhigh

qualitystandardswhileremainingglobally

and locally competitive, organizations need

individuals who are committed and able to

increase productivity in a way that is cost

effectiveandmeetsorganizationalgoals.

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TRAINING SOLUTIONSPROJECT MANAGEMENTQUALITYISO STANDARDS/PLExUS CERTIFIED TRAININGLEAN SIx SIGMA

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PROJECT MANAGEMENTProject management is a disciplined and systematic approach used to bring projects from the planning stage through implementation, and ultimately into standard practices. Over the last few decades, project management has evolved to nowrequireprojectmanagerstohaveaworkingknowledgeofbusiness,operations,qualityandfinance. At Corporate College, we believe in the fundamentalprinciplesoftheProjectManagementInstitute(PMI).UsingPMI’sProjectManagementBookofKnowledgeasafoundation,courseshave been designed to provide participants with the tools necessary for successfully overseeing, implementing and managing projects.

QUALITYAt Corporate College, we understand the needs of organizations to continuously improve and can help provide the training and coaching to achieve organizational success. Our training includes thelatesttechniquesandprovenqualitytools,delivered by instructors with real-world experience. Corporate College can provide practical hands-on experience to drive organizations to the next level. Whether you are seeking certification or just an introduction to a specific topic, our classes are highly interactive and provide participants with a working knowledge of the subject.

TRAINING SOLUTIONS

ISO STANDARDSPlexus Certified Training

RegistrationtoISO9001byanaccreditedcertification body shows an overall commitment toqualityandcustomersandawillingnesstoworktowardimprovingefficiency.BybecominganISO9001-certifiedorganization,yourorganization demonstrates the existence of an effectiveQualityManagementSystem(QMS)thatsatisfies the rigors of an independent, external audit. Organizations that implement and adhere toaQMShavebenefitedthroughincreasedefficiency,revenue,customersatisfactionandemployee morale. Corporate College has partnered withPlexusInternationaltoofferawidearrayofISO-relatedtrainingforvarioushealthcare,manufacturing and service-related sectors.

LEAN SIx SIGMALeanSixSigmahasbecomethegoldstandardforprocess thinking and operational improvement for all industry sectors. Organizations, nonprofit and for-profitalike,requireemployeeswhocanthinkboth operationally and strategically and have the skills to develop solutions to reduce waste, errors andcostswhileensuringthatqualitystandardsmeet customer expectations. Our project-based program allows employees to immediately apply what they learn to their current job and provides employers with a tangible return-on-investment of training dollars.

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PROJECT MANAGEMENTCertificate in Applied Project ManagementTheCertificateinAppliedProjectManagementprogramisahands-onprogramthatisalignedwiththeProjectManagementInstitute’s(PMI)GuidetotheProjectManagementBodyofKnowledge(PMBOK®Guide).Thisprogramisdesignedtohelpthe student understand and pull together all the knowledge areas and processes of project management necessary to plan and execute, control and close successful projects in any field.ThetheoryofPMIisbalancedbytherealityofthecourseinstructors’projectmanagementexperiences.Acasestudyisthreaded throughout the program, and includes activities which enable participants to apply the lessons learned in the units to the projects they are currently on.


$1,295 3.5 35 ZMGT1012


40545 Sep.17-Oct. 15

W 8:30 a.m. – 4:30 p.m.

CCE Bryan

40615 Nov. 10 - 24 M/W 8:30 a.m. – 4:30 p.m.

CCE Bryan

PMP Exam Boot CampThePMPcredentialrecognizesdemonstratedknowledgeandskill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources.PreparationforaPMIcredentialrequiresstudyandreviewofcurrentprojectmanagementprocesses.Ifyouhavedemonstrated experience and competence in leading project teams, this certification and this prep course is right for you.


$1,995 3.5 35 ZMGT1010


40535 Sep.17-Nov. 19

W 6 – 9:30 p.m. CCE Anastasi


QUALITYUnderstanding DataThisisablended-learningcoursethatwillfocusonprovidinga solid foundation in the understanding of statistical terms and concepts and an overview of how data analysis relates toanorganization.Learntoanalyzedata,identifytrendsandtransform data and information that is meaningful to internal and external stakeholders.


$395 0.6 6 ZLSS1053


40668 Jul. 23 - 30 W 8:30 a.m. – 12:30 p.m.

CCE Fazekas

40669 Sep.17-24 W 8:30 a.m. – 12:30 p.m.

CCE Fazekas

40670 Nov. 13 - 20 TH 8:30 a.m. – 12:30 p.m.

CCE Fazekas

Problem Solving: Cause/Effect and FMEAProblemshaveadefiniteimpactonanorganization’sprofits.Someofthecostsassociatedwithproblemsinanorganizationare customer dissatisfaction, employee morale, wasted timeandeffort.Correctiveandpreventiveactionisthemostpowerful continuous improvement tool your organization can utilize,whetherimplementinganISOSystemorjustimprovingyourqualitysystem.


$825 2.4 24 ZLSS1054


40671 Aug. 19 - 21 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

40672 Nov. 12 - 14 W/TH/F 8:30 a.m. – 4:30 p.m.

CCE Copeland

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RABQSA: Plexus ISO 9001 Understanding and Internal Auditor TrainingISOInternationalStandardsensurethatproductsandservicesaresafe,reliableandofgoodquality.Forbusiness,theyarestrategic tools that reduce costs by minimizing waste and errorsandincreasingproductivity.Theyhelpcompaniestoaccess new markets, level the playing field for developing countriesandfacilitatefreeandfairglobaltrade.This3-daycourse is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquirethenecessaryskillstobecomealeaderinpreparingand conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning.


$1,195 2.1 21 ZISO1152


40560 Sep.22-24 M/T/W 8:30 a.m. – 4:30 p.m.

CCE Copeland

40619 Dec.8-10 M/T/W 8:30 a.m. – 4:30 p.m.

CCE Copeland

RABQSA: Plexus ISO/TS 16949 Understanding and Internal Quality AuditingTheISO/TS16949isanISOtechnicalspecificationaimedatthefurtherdevelopmentofQualityManagementSystems(QMS)thatcaterstocontinualimprovement,defectpreventionand the reduction of variation and waste in the supply chain. Inaddition,thestandardcombinestheAVSQ(Italian),EAQF(French)andVDA6.1(German)automotiverequirementISO/TS16949,coupledwithcustomer-specificrequirements,definesthequalitysystemrequirementsforuseintheautomotive supply chain.


$1,195 2.1 21 ZISO1153


40659 Aug. 19 - 21 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

40598 Oct. 21 - 23 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

40599 Dec.16-18 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

Plexus AS9100C Understanding and Internal AuditingAS9100istheStandardfortheAviation,SpaceandDefenseindustry.ThenewRevisionCupdateheavilyincorporatestheuseoftheProcessApproachtoauditing.This3daycourse is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquirethenecessaryskillstobecomealeaderinpreparingand conducting 1st and 2nd party audits through interactive methodsandavoidinglecturebasedlearning.Thiscourseincludes all Revision C updates.


$1,095 2.1 21 ZISO1154


40618 Oct. 7 - 9 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

Plexus ISO 13485 Medical Devices Understanding and Internal AuditingThroughouttheworld,manufacturersandtheirsuppliersareexpected to comply with the highest standards and regulations. ISO13485MedicalDevicesisthestandardfororganizationsengaged in the manufacturing of medical devices. Participants willacquirethenecessaryskillstobecomealeaderinpreparingandconducting1stand2ndpartyaudits.Thiscourseincludesa simulated audit, based on documentation from an actual organization, so participants can develop and refine their newly acquiredknowledgeandskills.


$1,095 2.4 24 ZISO1155


40673 Sep.9-11 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Copeland

ISO 13485/FDA 21CFR820 QSR Medical Devices OverviewThiscourseprovidesinsightintotheuseofISO13485asthebasisforaqualitymanagementsystemimplementedbymedical device manufacturers. Participants engage in activities that foster an understanding of each standard element and the benefitsofeachelementfortheirorganization’ssystem.


$395 0.8 8 ZISO1156


40666 Aug. 28 TH 8:30 a.m. – 4:30 p.m. CCE Staff

40667 Nov. 5 W 8:30 a.m. – 4:30 p.m. CCE Staff


ISO STANDARDS/PLExUS CERTIFIED TRAINING

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LEAN SIx SIGMAExecutive Guide to Becoming a Lean OrganizationLeanisabusinesspracticethatmeanscreatingmorevaluewithfewerresources.LeanSixSigmaincreasesbusinessproductivity and identifies and eliminates waste at its root cause.TheLeanSixSigmacultureingrainedincompanieslikeGeneralElectric,Boeing,TargetandAmazonhasresultedin global recognition for adding value and reducing costs for organizationsineverysectorofindustry.Thisworkshopisspecifically designed for executives considering making the commitmenttoaLeanculturewithintheirorganization.


$149 0.4 4 ZLSS1035


40539 Jul. 16 W 8:30 a.m. – 12:30 p.m.

CCE Bryan

40544 Sep.17 W 8:30 a.m. – 12:30 p.m.

CCE Bryan

40617 Nov. 17 M 8:30 a.m. – 12:30 p.m.

CCE Bryan

Yellow Belt - Lean Six SigmaLeanSixSigmaYellowBelttrainingisidealforallindividualswithinanorganization.YellowBeltsarefamiliarwithLeanSixSigmamethodologiesandtoolsthatarenecessarytoidentifyopportunities for eliminating waste, reducing costs and improvingprocesses.YellowBeltshavetheskillstorepresentindividual departments or organizations as an active member onLeanSixSigmaprojectteams.

Thisisablended-learningcourse:blended-learningreducestime away from home or work and ensures that class time is spent reinforcing learning through hands-on activities and class discussion.


$1,200 2.6 26 ZLSS1032


40543 Sep.16-Oct.7 T 8:30 a.m. – 4:30 p.m.

CCE Fazekas

40546 Oct. 1 - Nov. 6 W 6 - 9:30 p.m. CCE Fazekas

40616 Nov.12-Dec.3 W 8:30 a.m. – 4:30 p.m.

CCE Fazekas

Green Belt - Lean Six SigmaPrerequisite: TheLSSYellowBeltcourse. Uponsuccessfulcompletionofthiscourse,participantswillbecertifiedasLeanSixSigmaGreenBelts.LeanSixSigmaGreenBeltsworkdirectlywithcross-functionalprojectleaders to carry out identified improvement projects using LSSmethodologies.GreenBeltscanimplementalloftheappropriate tools to lead independent local projects.


$2,200 3.6 36 ZLSS1033


40597 Oct.14-Dec.31 T 8:30 a.m. – 4:30 p.m.

CCE Fazekas

Lean Six Sigma Green Belt for Health CareThiscoursehasbeencustomizedtomeettheuniqueneedsofcurrentandfuturehealthcareprofessionals.Uponsuccessfulcompletionofthiscourse,participantswillbecertifiedasLeanSixSigmaGreenBeltsforHealthCare.LeanSixSigmaGreenBeltsforHealthCareworkdirectlywithcross-functionalprojectleaderstocarry-outidentifiedimprovementprojectsusingLSSmethodologieswithinahealthcareorganization.GreenBeltswill implement all of the appropriate tools to lead independent local projects when necessary

Note:Thiscourseblends40hoursoftraditionalclassroominstructionwith28hoursofrequiredonlinelearningandassignments.ToreceiveGreenBeltcertification,participantsmust attend all class sessions, complete all online assignments andcompleteacollegeapprovedLeanSixSigmaproject.Allcourse materials included.


$3,400 6.8 68 ZLSS1027


40547 Sep.13-Dec.20 S 8:30 a.m. – 4:30 p.m.

CCE Fazekas

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Black Belt - Lean Six SigmaPrerequisite: TheLeanSixSigmaGreenBeltcourse

Uponsuccessfulcompletionofthiscourse,participantswillbecertifiedasLeanSixSigmaBlackBelts.BlackBeltsaretrainedexpertsinLean,SixSigmaandstatisticalprocesscontroltechniques.TheLSSBlackBeltcourseisdesignedtoensureeffectiveuseofDMAICprinciplesneededtoimprovebusinessprocessesandtheLeantoolstoreducewasteandincreaseproductivity.Individualscompletingthiscoursewillhaveallthenecessary tools to lead cross-functional project teams through implementation.ThiscourseusesMINITABstatisticalsoftwarefor all project calculations; it is preferable that participants bring their own laptop for software download.


$3,625 8.0 80 ZLSS1003


40542 Sep.5-Dec.31 F 8:30 a.m. – 4:30 p.m.

CCE Fazekas


LeanOhio Boot Camp: Transforming the Public SectorLeanOhioBootCampisanintensivetrainingprogramthatusesLeanmethodsandtools.Theentireprogramistailoredto the public sector workplace and public sector processes. Thetrainingisfilledwithgovernmentexamplesandexercises.ThisprogramisidealforpeoplewhoworkingovernmentinanOhio city, township, county, school district, public university or othergovernmentalagencyororganization.ScholarshipsareavailablethroughtheLocalGovernmentEfficiencyProgram.Participants should have support from their organization leadership to attend.


$2,000 4.0 40 ZLEN1036


40537 Jul. 15 - 23 T/W/TH 8:30 a.m. – 4:30 p.m.

CCE Staff

40538 Sep.17-Oct. 15

W 8:30 a.m. – 4:30 p.m.

CCE Staff

40629 Nov. 12 - 20 W/TH/F 8:30 a.m. – 4:30 p.m.

CCE Staff

OvERvIEW:

Corporate College is pleased to announce thatwehavepartneredwithMid-AmericaOSHAEducationCenter.Mid-Americaisoneofonly25centersintheUnitedStatesformallyauthorizedbyOSHAtodelivercourses and training.

InstructorsaretrainedandauthorizedtoprovideOSHAcourses.CoursematerialsareOSHAapprovedandcertificatesareOSHAendorsed. Corporate College will handle thereportingrequirementstoOSHAforparticipants.RegistrationforOSHAcoursesisprocessedthroughMid-America.

OSHA ENVIRONMENTAL AND SAFETY COMPLIANCE

Course Date Time Cost

OSHA7845RecordKeeping Sep.12 8:30 a.m. - 5 p.m. $200

OSHA7205HealthHazard Awareness

Sep.22 8:30 a.m. – 5 p.m. $200

OSHA2225RespiratoryProtection Sep.30-Oct.3 8:30 a.m. – 4 p.m. $750

OSHA521GuidetoIndustrialHygiene

Oct. 6 - 9 8:30 a.m. – 3:30 p.m. $750

OSHA7500IntroductiontoSafetyandHealthManagement

Oct. 20 8:30 a.m. – 4 p.m. $200

OSHA7105EvacuationandEmergencyPlanning

Oct. 21 8:30 a.m. – 12:30 p.m. $200

OSHA511StandardsforGeneralIndustry

Nov. 3 - 6 8:30 a.m. – 4 p.m. $800

OSHA7200BloodBornePathogens,ExposureControlfor

Health Care Facilities

Nov. 19 8:30 a.m. – 4 p.m. $200

OSHA2255PrinciplesofErgonomicsAppliedtoWorkRelatedMusculoskeletaland

NerveDisorder

Nov. 12 - 14 8:30 a.m. – 3:30 p.m. $675

OSHA7505AccidentInvestigation Dec.4-5 8:30 a.m. – 3 p.m. $400

OSHA7210PandemicInfluenza Dec.9 8:30 a.m. – 3 p.m. $200

MA7220HazardousMaterialsforFirst Receivers

Dec.16 8:30 a.m. – 5 p.m. $200

Note:AllclassesheldatCorporateCollegeEast,exceptOSHA521,2264and3115(heldatMid-AmericainMiddleburgHts.)

ACCOUNTING, FINANCE AND TAx

Theaccounting,financeandtaxfields

requireongoingcontinuingeducation

due to competitive necessity and state

mandated standards.

AccordingtotheBureauofLaborStatistics,

employment of accountants, tax professionals

and auditors is expected to increase 13 percent

over the next decade. Having an industry

recognized credential in this field may help to

ensure your continued success.

17

TRAINING SOLUTIONSCERTIFIED MANAGEMENT ACCOUNTANT ExAM REVIEwCERTIFIED PUbLIC ACCOUNTANT ExAM REVIEwENROLLED AGENT CERTIFICATIONFINANCE FOR NON-FINANCIAL MANAGERSPAYTRAIN FUNDAMENTALSCERTIFIED MANAGER OF APARTMENTS


TRAINING SOLUTIONSCERTIFIED MANAGEMENT ACCOUNTANT ExAM REVIEwCorporateCollegeandGleimPublishinghavepartnered to bring you two courses that will preparelearnerstotaketheCertifiedManagementAccountant(CMA)Exam.Review:planning,budgeting and forecasting; performance management; cost management; internal controls; andprofessionalethics.TheCMAcredentialdemonstrates your mastery of management accounting knowledge and skills, as well as competency and commitment to improving organizational performance.

CERTIFIED PUbLIC ACCOUNTANT ExAM REVIEwTheCertifiedPublicAccountant(CPA)examinationis the most established and recognized professional accounting designation. Corporate CollegepartneredwithGleimPublishingtodeliverTheGleimProfessor-LedLiveReview,blendingtheexperience, motivation and engagement of a live professor with the flexibility and resources of an online learning system.

ENROLLED AGENT CERTIFICATIONEnrolledagentsarelicensedbythefederalgovernment and have demonstrated special competence in tax matters, professional ethics and canpracticebeforetheIRSanywhereintheUnitedStates.Theenrolledagentprogramisablendedlearning program intended to prepare participants topasstheSEEexam.SessionsarestructuredbasedontheGleimSystemforSuccess.TheSEEis a three part exam administered by Prometrics onbehalfoftheIRS.YoumustsuccessfullypassallthreepartstoreceiveIRS-EAcertification.

FINANCE FOR NON-FINANCIAL MANAGERSDevelopedexpresslyfornon-specialists,thisprogram explains: how to understand financial and operational measures; prepare and utilize budgets; respondtoinquiriesaboutthedollarsandcentsconsequencesofactionstakenbyyouoryourdepartment; and speak the jargon of finance with fluency and ease. Non-financial managers in all areas that need to learn the basics of finance will benefit from this program.

PAYTRAIN FUNDAMENTALSAmericanPayrollAssociationPayTrainFundamentals Certification is an important firststepinpayrolleducation.Thisinteractive,blended-learning program covers the basic procedures, processes and terminology defining the daily workload of the beginning payroll practitioner.Thisprogramalsoprovidesathoroughoverviewofthelawsandregulationsthataffectpayroll. Practical experience is gained through hands-on computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations.

18


19


Certified Management Accountant Exam ReviewCorporateCollegeandGleimPublishinghavepartneredtobring you two courses that will prepare learners to take the CertifiedManagementAccountant(CMA)exam.Thissectionwill cover: planning, budgeting and forecasting; performance management; cost management; internal controls; and professional ethics.


$1,999 1.6 16 ZFIN1039


40588 Aug. 27 - Jan. 31

W 6:30 – 9:30 p.m. CCW Staff

Certified Public Accountant Exam ReviewTheCertifiedPublicAccountant(CPA)examinationisthemost established and recognized professional accounting designation.CorporateCollegehaspartneredwithGleimPublishingtodeliverTheGleimProfessor-LedLiveReview.Thisprogramblendstheexperience,motivationandengagement of a live professor with the flexibility and resources of an online learning system.


$2,200 7.5 75 ZFIN1044


40578 Aug 2 - Mar.28

S 9 a.m. – Noon CCE Fegan



Enrolled Agent CertificationTheEnrolledAgentprogramisablended-learningprogramintendedtoprepareparticipantstopasstheSEEexam:Part1–Individuals;Part2–Businesses;Part3-Representation,PracticesandProcedures.SessionsarestructuredbasedontheGleimSystemforSuccess.ThefollowingmaterialsareincludedwithregistrationforallthreepartsoftheSEEexam:instructor-ledsessions,testpreponline,audioreview,EAGleimonline(one-yearaccess),accesstoapersonalcounselorandGleimbookbag.

Enrolledagents(EA)arelicensedbythefederalgovernmentand have demonstrated special competence in tax matters, professionalethicsandcanpracticebeforetheInternalRevenueService(IRS)anywhereintheUnitedStates.

EAsmaypresentcasesatalllevelsoftheIRSandmayrepresent clients, with or without their presence, on such matters as: examination of a filed return, liability for a delinquentreturn,paymentofapastduetaxandsubmissionofafederaltaxlien.Inshort,theyactasagentsoftaxpayersfacedwith problems involving income taxes, estate and gift taxes, employment taxes and excise taxes.

TobecomeacertifiedEAyoumustsuccessfullypasstheIRSSpecialEnrollmentExamination(SEE)andasuitabilitycheck.InadditiontopassingtheSEE,applicantsmustpassataxcompliancechecktoensurethatyouhavefiledallrequiredtaxreturns and have no outstanding tax liabilities.


$1,149 15.6 156 ZFIN1042


40562 Aug. 23 - Dec.31

S 9 a.m. – Noon CCE Staff

20



Finance for Non-Financial ManagersTogetaheadandstayahead,today’smanagershavetobe“financesavvy.”You’vegottoknowhowtojustifyarequest...quantifyyourcontributionstothecompany...spotprofitdrainsbefore they get out of hand.

Fromaccrualstowrite-offs,fromaccountsreceivabletoworking capital, this seminar shows you the concepts, techniquesandtoolsthatcanhelpyoumakeeachdecisionpayoff–onthejobandonthebottomline!Nomatterhoweffectiveyour management methods or how innovative your ideas, the results are going to be measured in numbers: dollars and cents.

Note:Upcomingcoursesarelistedonwebsite.


$289 0.8 8 ZPDI1023


40558 Jul. 17 TH 8:30 a.m. – 4:30 p.m.

CCE Mastrandrea

40556 Sep.10 W 8:30 a.m. – 4:30 p.m.

CCE Mastrandrea

40626 Oct. 30 TH 8:30 a.m. – 4:30 p.m.

CCE Mastrandrea

40627 Dec.10 W 8:30 a.m. – 4:30 p.m.

CCE Mastrandrea

PayTrain FundamentalsCAPAPayTrainFundamentalsCertification(FPC)isanimportantfirststepinpayrolleducation.Thisinteractive,blended-learning program covers the basic procedures, processes, and terminology defining the daily workload of thebeginningpayrollpractitioner.Thisprogramprovidesathoroughoverviewofthelawsandregulationsthataffectpayroll. Practical experience is also gained through “hands-on” computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations. ThisprogramisinpartnershipwithTheAmericanPayrollAssociation(APA).APAsetsthestandardsforpayrollexcellencethroughtwocertificationprograms.TheCertifiedPayrollProfessional(CPP)andtheFundamentalPayrollCertification(FPC)arehighlysought-afterdesignationsfor payroll professionals who want to keep their knowledge up-to-date and advance their careers

Note:Upcomingcoursesarelistedonwebsite.


$795 3.0 30 ZFIN1041


40561 Sep.20-Nov.22 S 9 a.m. – Noon CCE Staff

Certified Manager of ApartmentsTheNortheastOhioApartmentAssociation(NOAA)hasacommitment to providing current and future residents with qualitypropertiesandservicesofthehighestprofessionalstandards through education, publication and advocacy. Tofurtherthismission,CorporateCollegeandNOAAhavepartnered to develop, design and deliver a certification program to enhance the knowledge and skills of apartment managers in Northeast Ohio. NOAA members should call 216-987-0233 to register and receive a discounted rate of $995.


$1,199 3.0 30 ZPDI1236


40624 Oct. 16 - Nov. 20

T/TH 6 – 9 p.m. CCE Staff

INFORMATION TECHNOLOGY

CorporateCollege’sinformationtechnology

programs are developed in collaboration with

business and industry to ensure training meets

the demands of the workplace. Programs range

from one-day workshops to in-depth courses

that lead to industry-recognized credentials

and certifications.21

TRAINING SOLUTIONSCISCO TECHNICAL TRAININGCOMPUTER NETwORk TECHNICIANDATAbASE ADMINISTRATIONINFORMATION TECHNOLOGY SERVICE AND SUPPORT TECHNICIAN.NET DEVELOPERNETwORk ADMINISTRATORwEb DESIGNER

CISCO TECHNICAL TRAININGCisco certification ensures high standards of technical expertise. Achieving Cisco certification at any level means joining the ranks of skilled network professionals who have earned recognition and respectintheindustry.Thefirstthreelevelsofcertification and specialization that Cisco provides forITprofessionalscanfollowseveraldifferenttracks to meet individual needs.

COMPUTER NETwORk TECHNICIANThisprogramfocusesontheA+,Network+andSecurity+examobjectivesdevelopedbytheComputingTechnologyIndustryAssociation(CompTIA).CompTIAA+certificationisdesignedfor those responsible for the installation, upgrade, repair, configuration and troubleshooting of PCsystemshardwareandsoftware.CompTIANetwork+certificationprovesknowledgeofnetworking.CompTIASecurity+certificationdesignates knowledgeable professionals in the field of security dealing with computer security.

DATAbASE ADMINISTRATIONThedatabaseadministrationprogrampreparesstudents to set up, maintain, diagnose and troubleshootMS-SQLdatabasesystems.Databaseadministrators are responsible for making sure thosesystemsoperateefficiently,datatheystoreisbackedupregularlyandstoredeffectively,andthatthe data is secure from unauthorized access.

INFORMATION TECHNOLOGY SERVICE AND SUPPORT TECHNICIANInstall,configure,troubleshootandprovidemaintenance and training in response to customerinquiries.

.NET DEVELOPERThis24-weekintensivecohortprogramprovidesstudents with the skills necessary for a career in Web and Windows application development in MicrosoftVisualC#utilizingthe.NETframework.

NETwORk ADMINISTRATORThenetworkadministratorcertificateprogramwillhelp put your career on the fast track by ensuring you have the skills to successfully implement, manageandtroubleshootMicrosoftWindowsandLinuxnetworks.

wEb DESIGNERWeb designers work with the end-user in mind to incorporate interactive media features such as video and animation, e-commerce payment systems, advertising and more. Web design brings together creative vision and technical skills. Designerspossessaneyeforeffectiveonlinepresentation as well as the programming ability to execute the design.

TRAINING SOLUTIONS

22

INFORMATION TECHNOLOGY


HEALTH IT/INFORMATICS

Corporate College provides training that

supportstheeffectiveandefficientuseof

information technology and associated

processes within the health care setting.

Learnerscanengageinindividualcourses

tosupporttheiruseofhealthITwithintheir

current positions, or enroll within a certificate

track. Courses are 100 percent online and four

weeks in length.

23

TRAINING SOLUTIONSHEALTH IT/INFORMATICSHEALTH INFORMATION TECHNOLOGY PROFESSIONALwORkFLOw PRACTITIONER AND PROCESS MANAGEMENT SPECIALISTSYSTEMS SUPPORT SPECIALIST

24


HEALTH IT/INFORMATICSOvERvIEW:

Our training courses provide essential health care and information technology concepts along with hands-on simulations that prepare learners for the rapid growth and integration of information technologyinthehealthcaresystem.Trainingfocuses on all aspects of health care informatics andIT,includinginteractivelabexerciseswithinan electronic health record system and projects and assessments that support your mastery of each concept.

Certificate programs are available for students to build knowledge and experiences that will advance their ability to support, manage and analyze health information technology and their associated workflows. Certificates prepare trainees to sit for a number of credentialing exams.

Basic Health IT Course Offerings

• HealthCareandHealthInformationTechnology

• HealthInformationandComputerScienceintheU.S.

• EffectiveCommunicationintheHealthCareEnvironment

Intermediate Health IT Course Offerings

• HealthManagementInformationSystemsandQualityImprovement

• WorkingwithHealthITSystems

• InstallationandManagementofHealthITSystemsandConfiguringEHRs

Advanced Health IT Course Offerings

• PublicHealth,NetworkingandHealthInformationExchange

• FundamentalsofHealthWorkflowProcessAnalysis and Redesign

• UsabilityandHumanFactors

• Planning,Leadership,ProfessionalismandProjectManagement

Special Course Offerings

• HealthITCAHIMSPrep

• HealthITCombine


25


HEALTH INFORMATION TECHNOLOGY PROFESSIONAL

OvERvIEW:

Individualsinthisrolesupportphysiciansandadministrators with the adoption, management and maintenanceofhealthITandprovidecomprehensivemanagement of electronic health information and its secure exchange between health care consumers and providers.

REQUIRED COURSES:

- Effective Communication in the Health Care Environment

- Fundamentals of Health Workflow Process Analysis and Redesign

- Health Care and Health Information Technology

- Health Information and Computer Science in the U.S.

- Health Management Information Systems and Quality Improvement

- Installation and Maintenance of Health IT Systems and Configuring EHRs

- Planning, Leadership, Professionalism and Project Management

- Usability and Human Factors

- Working with Health IT Systems

- Public Health, Networking and Health Information Exchange


26


wORkFLOw PRACTITIONER AND PROCESS MANAGEMENT SPECIALIST

SYSTEMS SUPPORT SPECIALIST

OvERvIEW:

Individualsinthisroleassistinreorganizingtheworkof a provider to take full advantage of the features ofhealthITinpursuitofmeaningfuluseofhealthITtoimprovehealthcare.Theyprovideon-sitemanagement of mobile adoption support teams for the period of time before, during and beyond the implementationofhealthITsystemsinclinicalandpublic health settings.

REQUIRED COURSES:


- Fundamentals of Health Workflow Process Analysis and Redesign




- Planning, Leadership, Professionalism and Project Management



OvERvIEW:

Individualsinthisroleprovideon-siteusersupport for the period of time before and during implementationandmaintainhealthITsystemsinclinical and public health settings, including patching andupgradingofsoftware.Theseindividualswillprovide support services, above and beyond what is provided by the vendor, to ensure the technology functions properly and is configured to meet the needs of the redesigned practice workflow. Workers in this role will support on an ongoing basis the technology deployed and also provide one-on-one support, in a traditional help desk model, to individual userswithquestionsorproblems.

REQUIRED COURSES:





- Installation and Maintenance of Health IT Systems and Configuring EHRs



- Public Health, Networking and Health Information Exchange


Suggested Admissibility: • Associate’sdegreeorhigherwithatleastthreeyearshealthcareorITexperience• Orabachelor’sdegreeorhigherwithatleasttwoyearsadministration,business,project/changemanagementexperience

• Othercredentialed/certifiedprofessionalswithatleastfiveyearsofexperienceinthe aforementioned areas

Note: ManycoursesrequireasubscriptiontoNeehrPerfectforonlinelabaccess.

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Health Care and Health Information TechnologyThiscourseisanoverviewofhealthcareincludingsettingsandmethods for delivery; roles of various healthcare professionals; funding for healthcare; methods of billing and reimbursement; legalissuesincludingHIPAA;commonformsofqualitymeasurement and performance improvement.


$159 1.8 18 ZHIT1008


40437 Aug. 25 - Sep.21

Online Online Online Hambrick

40438 Jan. 12 - Feb. 8

Online Online Online Hambrick

Health Information and Computer Science in the U.S.Thiscourseisanoverviewofhealthcareincludingsettingsandmethods for delivery; roles of various healthcare professionals; funding for healthcare; methods of billing and reimbursement; legalissuesincludingHIPAA;commonformsofqualitymeasurement and performance improvement.


$159 1.8 18 ZHIT1009


40440 Sep.22-Oct. 19

Online Online Online Zura

40441 Feb. 9 - Mar.8


Effective Communication in the Health Care EnvironmentThiscoursewillhelpyouunderstandthecommonlyusedtermsandabbreviationsinpublichealthandhealthcare.Itwillalso help you to demonstrate the ability to integrate and use healthcareterminologyinthevariousHITroles.Explanationof specific terminology used by workers in healthcare and public health.


$169 1.8 18 ZHIT1010


40443 Oct. 20 - Nov. 16

Online Online Online Chaney


Health Management Information Systems and Quality ImprovementThiscoursereviewsthegeneralfunctionsandpurposesofhealthinformationsystems.LearnhowEHRsaffectpatientsafety,qualityofcareandproductivity.Assessfindingsfromqualityreviewsofreportedeventstodesignandimplementsystem improvements.


$199 1.8 18 ZHIT1011


40446 Aug. 25 - Sep.21


40447 Nov. 17 - Dec.14


Working with Health IT SystemsLearnhowdataflowsacrossHITsystems.AnalyzethefunctionalityofdifferentEHRsystemsincludingsupportcapabilities,customizabilityandgo-livestrategies.StudentswillplaytheroleofpractitionersusinganEHRsystem.


$199 1.8 18 ZHIT1012


40449 Sep.22-Oct. 19

Online Online Online Foster

40450 Jan. 12 - Feb. 8


Installation and Maintenance of Health IT Systems and Configuring EHRsInstructionininstallationandmaintenanceofhealthITsystems,includingtestingpriortoimplementation.Introductiontoprincipalsunderlyingconfiguration.MaterialsupportonlineVista lab experience.


$199 1.8 18 ZHIT1013


40523 Jul. 7 - Aug. 3


40452 Oct. 20 - Nov. 16


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Public Health, Networking and Health Information ExchangeIn-depthanalysisofdatamobility,includingthehardwareinfrastructure(wires,wireless,anddevicessupportingthem);theISOstack,standards,internetprotocol,federations;and,gridstheNHINandothernationwideapproaches.


$199 1.8 18 ZHIT1014


40455 Aug. 25 - Sep.21


40457 Nov. 17 - Dec.14


Fundamentals of Health Workflow Process Analysis and RedesignCritically analyze the workflow processes in healthcare settings. Proposewaysinwhichqualityimprovementmethods,toolsandhealthITcanbeappliedwithinahealthcaresettingtoimproveworkflow processes.


$199 1.8 18 ZHIT1015


40456 Sep.22-Oct. 19

Online Online Online McCaleb

Usability and Human FactorsArticulate a systems approach to usability and human factors asitappliestohealthinformationtechnology.Learnthecognitiveconsequencesofhealthinformationtechnologyonclinical performance.


$169 1.8 18 ZHIT1016


40524 Jul. 7 - Aug. 3

Online Online Online Staff

40461 Oct. 20 - Nov. 16

Online Online Online Staff

Planning, Leadership, Professionalism and Project ManagementArticulate a systems approach to usability and human factors Developmentofskillsnecessarytocommunicateeffectivelyacross the full range of roles that will be encountered in health careandpublichealth.Learnleadership’sroleinHIT&EHRproject success.


$199 1.8 18 ZHIT1017


40464 Nov. 17 - Dec.14


Health IT CAHIMS Exam PrepThiscoursepreparesindividualsthathavecompletedhealthITtrainingtotaketheCertifiedAssociateinHealthCareInformationandManagementSystems(CAHIMS)exam.TheCAHIMScertificationisanationalhealthITcertificationofferedthroughtheHealthInformationManagementSystemsSociety(HIMSS).Thosewhositfortheexamandpassitwillbecomearmedwithavaluablecredential,qualifyingthemtofacilitateandimprovethequalityofhealthITandbusinessmanagementsystems across the health care setting.


$425 0 6 ZHIT1019


40575 Sep.8-25 T/TH 6 – 9 p.m. CCE Hambrick

40576 Feb. 2 - 14 S 9 a.m. – 4 p.m. CCE Hambrick

Health IT CombineHealth care organizations need professionals who are knowledgeableabouthealthITpolicy,systemsandprocesses,as well as those with the ability to identify and implement tools forprocessoptimization.ThisprogramcombinesthetrainingofhealthITandLeanSixSigma,teachingskillsneededtoapplyqualityimprovementmethodologyforprocessimprovement.


$4,475 25.4 254 ZHIT1018


40589 Aug. 25 - Feb. 8

S 9 a.m. – 4 p.m. CCE Berry

40590 Jan. 12 – Jun. 4

T/TH 6 – 10 p.m. CCE Berry

29

QUALITY AND CONTINUOUS IMPROVEMENTREGISTRATION INFORMATION

Complete this area if you are a new student or if any information has changed.

Signature(required)

PERSONAL INFORMATION

BUSINESS OR WORK INFORMATION

PAYMENT INFORMATION

Course Reference Number Course Title Start Date Fee

TOTAL

Phone

P n - -

Area CodeExt._________

FAX

40 - -

Area Code

BusinessName ___________________________________________________________

Address __________________________________________________________________NumberStreet

__________________________________________________________________________CityStateZipCounty

Complete this area if you are a new student or if any information has changed.

Address _________________________________________________________NumberStreetApt.No.

_________________________________________________________________CityStateZipCounty

E-Mail___________________________________________________________

Gender: Male Female

U.S.Citizen: Yes No

AreYouaVeteran: Yes No

Home Phone

- - Area Code

Cell Phone

- -

Area Code

EthnicBackground:

Black AmericanIndianorAlaskan

White Asian,PacificIslander,or (Non-Hispanic) IndianSubcontinent

Hispanic Other

DateofBirth: - -

Mo.DayYr.

*Tri-C ID Information: Studentswillno longerneedtousetheirsocialsecuritynumberasaprimaryID,butitmaystillberequiredaspartofyourrecord.Additionalinformationisavailableatwww.tri-c.edu/tricid,choose“FrequentlyAskedQuestionsforStudents,”orbycalling866-933-5175.

Name ____________________________________________________________LastFirstMIFormer

Tri-CIDorSocialSecurity

NumberLast 4 digits required*

BillCompany,viaattachedPurchaseOrder Check(enclosed) MoneyOrder(enclosed)

MasterCard

Visa

Discover

Amer.Express

Account Number ______________________________________________________________

Name on Card _________________________________________________________________

Signature_____________________________________________________________________

SecurityCode_______

Exp.Date_______

INFORMATIONwww.corporatecollege.com/enroll • 216-987-0233

EffectiveJuly15,2014,a2.4percentservicefeewillapplytoallpaymentsmadebycreditcardforCorporateCollegeandCuyahogaCommunityCollege(Tri-C®)creditandnon-credittuition,feesandotherstudentaccountcharges.

29 29

Completetheregistrationformandmailtoordropoffataddressbelow.

Corporate College4400 Richmond RoadWarrensville Heights, OH 44128

30


REGISTER NOWwww.corporatecollege.com/subject

000-000-0000

30Corporate College provides professional training and development customized for your business.

Programs may be customized and tailor-made tosuityourorganization’sindividualneedsandsolve challenges you may be facing.

Programs are delivered either at your company facility or at one of the two Corporate College campuses.

Clients turn to us for training solutions to meet strategic business goals and consulting solutions that improve individual, team and organizational performance.

We meet with your team leaders to discuss areas for improvement and after assessing your situation, we make suggestions on which type of training would benefit your organization.

DO YOU HAVE A GROUP wITHIN YOUR ORGANIzATION THAT wOULD bENEFIT FROM PROFESSIONAL TRAINING?

216-987-0234 | www.corporatecollege.com

Please contact us today to schedule a consultation for customized training for your organization.

CUSTOMIzEDTRAINING FOR GROUPS

SPECIAL GROUP OFFERRegister three or more for any oneclassandget10percentoff.

Call 216-987-0233 for details.

216-987-2800www.corporatecollege.com

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