The Pennsylvania State University Ken O’Hara Jason Williams Eric Hazlett Ronald Stites
Train Your Requesters - Susan Savage Fusco and Natalie Stites
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Transcript of Train Your Requesters - Susan Savage Fusco and Natalie Stites
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Welcome to
Train Your Requesters Without Ever Leaving Your Desk
SchoolDude University 2009
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We Are
•Sue Fusco Office of Information Technology’s Project Manager & System Administratorfor the Facilities software
•Natalie Stites Facilities Department's Information Resource Technician aka “Heart of Facilities Operations”
SchoolDude University 2009
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Ocean County CollegeLOCATION: Toms River, NJ
Jersey Shore between NYC & Philadelphia
SIZE:• Fall Enrollment Just Under 10,000
FTE 5593 PTE 4218• 30 Main Campus Buildings and Others Off-site• 36 Facilities staff
FACILITIES ORG STRUCTURE:• New Building• Ongoing Operations• Security (just split)
KNOWN FOR:• Our Outstanding Sailing Program• Partnership with Kean University
SchoolDude University 2009
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OCC & SchoolDude
• The college has been using SchoolDude’s Maintenance and PM modules since 3/07
• They Transitioned from Datatel’s WORKORDERS module
• OCC has processed in excess of 16,000 work orders using SchoolDude
SchoolDude University 2009
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The Facilities Department Can Do This Because
- SchoolDude enables them to manage and respond to the demand - Show what has been done and target what is needed
To Succeed You Need - Management commitment & leadership - A soul of the operation armed with tools to help them help others to get the job done
SchoolDude University 2009
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This Session
• Training is one of those tools
• Natalie is going to:– speak to you today about
• Training of work order submitters• Training of staff
– Provide you tools you can access once you get home to help the heart of your operations be successful
SchoolDude University 2009
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OLSEN’s WARNING
SchoolDude University 2009
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TRAINING IS A MUST!
SchoolDude University 2009
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SchoolDude University 2009
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SchoolDude University 2009
Requesters
• Authorized work order submitters
• A picture is worth 1000 words
• E-mail training
• Efficient and cost effective
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SchoolDude University 2009
Technicians
• Training helps change – Attitudes– Culture
• Training materials philosophy
“What you see is what you do”
• Training approach– Sign off needed– One on one and its benefits
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USER CLARIFICATION IS
ESSENTIAL
SchoolDude University 2009
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SchoolDude University 2009
Example 1
Work Order Reads– Annual Boy Scout Badge
Presentation– Set up 2 8’ tables– Set up chairs per diagram
Work Order Should Read– On March 23, 2009 set up 2 8’ tables
before 10 am as per attached diagram
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Example 2
Work Order Reads– Replace thermostat in shop
Work Order Should Read– Replace thermostat in shop, the one next
to the front door, without a cover.
SchoolDude University 2009
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Example 3
Work Order Reads– Please hang pictures on walls– See Judy for further details
Work Order Should Read– Please hang pictures on the wall behind
secretary’s desk. – Yellow sticky notes show exact location
SchoolDude University 2009
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SchoolDude University 2009
Tools to work order clarity
• Documentation
• Rejection
• Follow up call
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Conclusion
• We hope we have provided you with ideas and tools you can use
• If questions arise you can e-mail us at:
Natalie Stites [email protected]
Sue Fusco
SchoolDude University 2009
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SchoolDude, Natalie & Sue