Traffic Light Tool Presentation 2013
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Transcript of Traffic Light Tool Presentation 2013
Traffic-light-tool®
Systematic Change Management for the sustainable and measurable success of change projects
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Executive Summary
§ Enhanced company’s success through this integrated systematic online tool with pragmatic analysis, eLearning and action plan controlling for change projects
§ Measurable and sustainable success of (qualification) measures via a small investment that is paid off many times by the improvements achieved
§ Higher ROI of (training) projects through sensitization of participants, selection of the necessary steps and information for trainer and coach in advance as well as continuous follow-up on agreed activities
§ Wide choice of application in employee development, (customer) potential analysis, assessment center, mystery shopping, improvement measures controlling
§ Collaboration with many specialized partners e.g. Agency for Neuroscientific Education as well as Fulfillment of DIN & ISO norms
§ Excellent experience since 2005 in ten countries & five languages with the patented Traffic-Light-Tool® e.g. with Porsche, Deutsche Bank (> 5,000 evaluations already)
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Time to change! – necessary new ways
1 – ‘Standard entertrainment’
(old favorite subjects & jokes of trainer)
2 – ‘I have no real expectations’ (no upfront sensitization of participants)
3 – ‘My boss sent me’
(little involvement / motivation)
4 – ‘Once here and gone afterwards’ (missing follow-up on action plan)
5 – ‘No exchange with anyone’
(no support of manager & colleagues)
6 – ‘Success not measurable’ (change results not clear)
6 sins of classic training / change
1 – ‘Really tailor-made analysis“ (project specific questionnaire)
2 – ‘Early involvement’
(360° analysis of participants)
3 – ‘Individual improvement potentials’ (personal change priorities & bookings)
4 – ‘Successful implementation’
(online action plan controlling & eLearn)
5 – ‘Systematic support’ (Integration of manager & colleagues)
6 – ‘I can see my improvements’
(comparison competences before-after)
Successful change with Traffic-Light-Tool®
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Fields of application
The use of the Traffic-Light-Tool® is universal & flexible, concerning the content of the analysis and improvement activities controlling as well as the industry.
§ Leadership competencies
analysis
§ Employee / coachee analysis
§ 360°- feedback
§ Mystery shopping analysis
§ Customer potential analysis
§ Assessment center
§ Employee / customer
satisfaction surveys
§ Further analyses and
measures controlling
depending on requirements
§ Automotive industries
§ (Financial) services
§ Retail
§ Industrial goods
§ (Premium) consumer goods
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Comparison with other development instruments
The Traffic-Light-Tool® – in comparison with other analysis & development instruments – is a flexible, cost-effecitve and measurably successful change tool.
Analysis of attitude
Fitting competenceanalysis
(work situation)
Measuring (business) success
Flexible options
Long-term experience
Integrated online system
Bench-marks
Pragmatic approach/
visualisation
Scientific proove
Traffic-Light- Tool® (TLT)
Motivation, experience, concerns / fears
Actual analysis of behaviour (e.g. how well does the sales consultant solve customer objections)
Before- After- comparison of: - qualitative competence improvements & - quantitative KPIs like discount rate
§ Industry § Company § Department § Level § Participant
7 years and over 5,000 evaluations
§ Tests (before & ! after)
§ Seminar booking
§ Feedback § eLearning § Action
plan controlling
Comparison with other TLT® projects
Red / Yellow / Green – easy to understand for everybody internationally
Bachelor thesis University St. Gallen (CH)
Other (personality)
tests like DISC,
Insights, MSA, MBTI,
Golden Profiler
Types, values, motivation, strengths & weaknesses
No direct reference to necessary competences and behaviour / daily working life
Mostly once and no relation to quantitative Key Performance Indicators of the company
Only standard (1 for all)
Very different (new to old)
Only once analysis of status quo
Diverse data bases
Complex scales 1-10(0) – what is the difference between 78 and 83?
Mostly psycho-logical models
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Select customer opinions
‘With the Traffic-Light-Tool® we really got deep into attitudes, thinking patterns as well as strengths and weaknesses in the daily working routines of our employees. In connection with the ‘hard’ Key Performance Indicators like average discount rate we were able to completely open up all involved people, define and implement necessary changes and clear activities in all relevant areas of work.’ Markus Hermes, Manager of a subsidiary with 140 employees,
Furniture Ostermann
‘This stable, web-based system is understood intuitively because of its success-proven methodology based on many years of experience. The controlling login offers at any time a glance into the status quo of answer rate, (anonymous) results and needed activities. Our board of management was very satisfied with the results and defined measures.’ Martina Maletz, Retail Competence Development, Volvo Car Germany
‘This new, structured approach has enthused our colleagues from the beginning onwards, as they were involved early in the process including their needs and wishes for the qualification project. They were more sensitized as well as more motivated. Therefore we recommend very much the program and team and are looking forward to the already decided follow-up project.’ Martin Wittler, Director Major Accounts Germany, Office Depot GmbH
‘A tool should not only fit to the specific needs but also be implemented very easily. It was impressive how quickly and efficient our employees worked out a clear and relevant picture of the current dedicated situation with Traffic-Light-Tool® .’ Armin Herla, Director Stakeholder & Service Intelligence, First Vice President, HypoVereinsbank - Member of UniCredit
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Client success stories with the Traffic-Light-Tool®
In this exemplary client success story, the share of strengths has improved by 56 percent 14 months after the project’s end.
Success controlling
Competence analysis before project Competence analysis after project 14%
37%
46%
3% 5%
21%
72%
2%
Usable strength Medium-term potential Urgent training need No reply
Training need analysis
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Overview: Integrated Traffic-Light-Tool® System
The online Traffic-Light-Tool® system offers a holistic structured Change Management with only one single sign-on of the individual participants.
1. upfront analysis
2.seminar booking
4. action plan controlling
Competences, processes etc. with own view and evaluations by others (up to 360° Feedback)
Dates of diverse seminars, workshops & coaching incl. locations, links, further information
Individual action plans, automatic reminder-emails every 2 weeks to chosen recipients
Participants’ satisfaction & feedback (NPS – Net Promotor Score),
One project, one system, one login!
Basic Optional
3. e-learning
Different additional files, texts, presentations, pictures, mp3, podcasts, videos & links
5. feedback 6. follow-up analysis
My questionnaire My bookings My E-Learning My action plan My feedback My change results
Success controlling, comparison before - after (scorecard), motivation
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Exemplary Program Design
Online upfront analysis
Traffic-Light-Tool®
§ Online execution § Own evaluation § Optionally 3-4
anonymous evaluations from others
§ Results for individuals and groups
Kick-off Workshop
WORKshop- modules (WS)
§ Multiple WORKshop modules with implementation phases in-between
§ Content depends on WORKshop groups’ results of upfront Traffic-Light-Tool®
analysis
Individual Coaching (C)
§ Individual Coaching § Learning Tandems § Content depends on
individual coachee’ s results of upfront Traffic-Light-Tool®
analysis
KICK-OFF Implement
WS WS C
§ Information
concerning the complete change program
§ Involvement of management
§ Motivation § Introduction of
Traffic-Light-Tool®
Online Follow-up analysis
Traffic-Light-Tool®
§ Same
questionnaire as upfront analysis
§ Direct comparison and visualization of improvements for sustainable motivation of all involved parties
Maßnahmenmanagement Ampeltool® Online Action Plan Controlling within Traffic-Light-Tool® System
Online feedback / eLearning / bookings within Traffic-Light-Tool® System
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Different Evaluation Options
Additional evaluation 1: Optional feedback from manager or colleagues
Additional evaluation 2: Optional feedback from trainer and / or coach
Self evaluation: judgment of own competencies
Additional evaluation 3: Optional feedback from colleagues and / or customers (also Mystery Shopping)
360°
Next to the self evaluation within the Traffic-Light-Tool® analysis, a second and third opinion from the manager or coach is very advantageous.
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Exemplary Questions and Answers
Seldom (< 25 % of all cases) Sometimes (25-75 % of all cases) Often (> 75 % of all cases)
< Once per month 2-3 times per month > Once per week
These three examples from different projects show the importance of formulating specific and objective answers (whole sentences or percentage of cases).
How often does the sales or service employee lead the conversation through
targeted and structured questions?
How many times does the manager hold dedicated meetings with each employee?
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Comparison of Results
Example Selling Skills
Conquest Needs investigation
Value presentation Closing Up- und
Cross-Selling Retention
Self evaluation
Feedback evaluation (e.g. from manager)
The results of the Traffic-Light-Tool® self evaluation and the feedback from others show consensus and differences, being the important basis for further discussions.
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Examples of Results Presentation
- -
The Traffic-Light-Tool® offers a wide variety of already implemented graphic solutions for presenting the results of the analysis.
Heat map Ranking Changes
House Regional comparison Scorecard
NB: Further graphic solutions like pie charts are available.
-‐30-‐20-‐10010203040506070
2008 2009 Veränderung
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Benchmarking of Results
1%
47%52%
23%
60%
17%
Next to the comparison before-after the project, we can contrast results with benchmarks from thousands answers of other projects – e.g. per industry and topic.
Example 1: Sales consultants
Industry: Automotive Topic: Negotiation skills
Self evaluation Evaluation from others
Example 2: Managers
Industry: overall Topic: overall
9%
51%
40%
Total results
11%
33%56%
6%
27%
67%
8%
29%
63%
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Your Online Demo Access
Our website www.ampeltool.net provides you with a good overview of the prag-matic, easy to use operating mode and result diagrams of the online version.
Your demo access: www.ampeltool.net
User ID: demoen Password: tlt
demoen
tlt
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Selected Customers
Many large international enterprises as well as Small & Medium Businesses already had an excellent project experience with the Traffic-Light-Tool®.
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Value Proposition
The intuitively understandable and pragmatic methodology of the Traffic-Light-Tool®
creates a grand advantage and value for all involved parties.
Value proposition for company and HR department: § Higher sustainability of improvement actions and projects § Better measurability of success § Efficient use of resources
Value proposition for participants: § Specific competence analysis (self-evaluation & feedback) § More sensitization towards the change needs § Particular support in using individual potentials
Value proposition for trainer and coach: § Innovative concept within change management activities § Targeted measures and improvement activities § Improved feedback about the success of the project
Value proposition for manager: § Systematic feedback for employees & closer dialogue § Structured picture about the possibilities of the team § Detailed controlling of action plans and change process
Urgent improvement need
Mid-term potential
Useful strength
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Michael Raich Unternehmensberatung Eulenmühle D-55218 Ingelheim, Germany Tel: +49 (0)163 6518029 [email protected] www.traffic-light-tool.com
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