Traded Service Brochure Academy

8/3/2019 Traded Service Brochure Academy

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2011/12

Traded Services toHerefordshire Academies


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welcome..


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Foreword

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This is the first year we have produced a booklet

specifically for academies, and we hope it helps youto understand the services available to you, as well

as the responsibilities placed on you as a schools,

and we as a service provider.

The booklet gives an overview of each service,

summary detail of what we provide, and the benefits

gained by academies when purchasing from us.

Supplementary information is then available for most

services, in a loose-leaf updatable format.

Breadth of provision is wide, and covers new locality,schools improvement and special needs services,

along with the more familiar corporate provisions

such as broadband access, payroll support, property

and library services.

Each service has been carefully reviewed to ensure

high quality, continued relevance and above all

value-for-money for 2011/12; while new specialist

services from the Childrens and Young People

Directorate have been added to reflect the

developing nature of academy responsibilities,

purchase options and changes in funding.

The sooner you confirm your requirements for the

coming year, the easier it will then be to ensure

services are well organised and thoroughly resourced

to meet your individual needs.

So, on receipt of this booklet and to help in the

process of making your decisions, we will:

respond quickly to your requests for any

additional or supplementary information you mayrequire

arrange with you, if appropriate, for one of our

specialist staff to visit you write to you with a single reply form for you to

confirm with us which service level agreements

you wish to enter into, and which you do not

The service level agreements (SLAs) will then indicate

what you can expect from us, and what we, the

service provider, can expect from you. This

information, where appropriate, is set out in detail in

the supplementary information available for each

service.

Notice periods

If you are currently using the service and decide not

to take it up, the notice period for the service will be

3 months, running from receipt of your dated reply

form. This is to give due notice to all those staff

involved, and applies to all services; the exception

being Property Services which carries 6 months

notice due to the current contracts with suppliers.

This is the first year we have produced a booklet

specifically for academies, and I hope you find it a

helpful summary of the services open to you, and

with the comprehensive support information also

available a useful guide as to the responsibilities

placed on you as an academy, and we as a service

provider. Please do feedback what improvements

could be made for next year's brochure.

Chris Baird

Assistant Director

Planning, Performance and DevelopmentChildren and Young Peoples Service

Welcome to this 2011/12 booklet outlining the wide

range of traded services available for academies* from

Herefordshire Council.

*and separately schools


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Traded Services for Herefordshire academies 2011/12

Contents

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Academy AdmissionsAcademy Admissions 5

Additional NeedsIncluding SEN (Special Educational Needs) 6

Financial ResourcesPayroll 7

Human Resources ServicesHR Management and advice 8HR Staffing and appointments 9

ICT ServicesBroadband services 10SIMS support 11Technical support services 12

Improvement ServicesCurriculum ICT hands-on support 13ICT Curriculum VLE (Virtual Learning Environment) 14Governor development services 15Professional Development Services 16Support for NQT (Newly Qualified Teacher) 18

Legal ServicesAdvice and guidance 19

Library ServicesSchools library service 20

Locality ServicesEducational welfare 21Extended services (Disadvantage subsidy) 23Targeting mental health (Friends programme) 24Targeting youth support 25Triple P parenting group 26

Occupational Health ServicesOccupational Health 28

Property ServicesBuildings maintenance and improvements 29Facilities management 30


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Academy AdmissionsProcessing and ranking applications, preparing andpresenting school appeals.

We provide a complete service to process andrank applications for reception round, transferround and in year transfers. We also researchand prepare academy appeals and present themto the independent appeal panel.

Overview

What the service provides

Checking, validating and matching addressdetails with the council digital mappingsystem

Data entering and ranking of receptionclass, transfer and in year parental schoolpreference forms

Ensuring statutory compliance with theSchool Admission and School AppealsCodes.

Preparing and distributing appealstatements with the relevant supportinginformation

Presenting the appeal statement to theindependent appeal panel

Answering any questions relating to thereason why a place has not been offered atthe particular school the prejudiceargument

Preparing responses, if required, for anyombudsman enquiry

We act as a one stop shop for the service, makingsure that the admissions process runs smoothly andensuring that no children are missed. Our processingand ranking expertise guarantees a dependableservice.

Benefits to your academy

Costs

8 per pupil on roll per annum.These are to be charged proportionally perterm.

Emma Turner, reception round01432 [email protected] Skyrme, transfer round01432 [email protected] McInnes, in year transfers01432 [email protected] Blackman, school appeals01432 [email protected]

Who to contact

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Additional NeedsIncluding SEN (Special Educational Needs)

One in five Herefordshire pupils are identified ashaving special educational needs (SEN) or English asan additional language (EAL). Our service providesacademies with assessment, intervention, advice andsupport. We are committed to making this service

flexible enough to meet the changing needs within aschool and we are happy to negotiate the packageof support each term.

Overview


Our service covers and includes: Learning support Literacy and numeracy difficulties Behaviour support English as an additional language (EAL)*

Language and communication needs* Educational psychology* Services for hearing and visually impaired**some elements of these services are free

Our specialist team provides: Assessment, intervention, advice and direct

support for pupils with additional needs A dedicated teacher from the additional

needs service linked to each academy toorganise support from our local network ofqualified and experienced specialists

Training and support for academy staff tocreate more inclusive learning experiences

Assistance to monitor the impact ofinterventions

Support for academies to increase capacityto provide inclusive education for those withchallenging behaviour

Advice on positive behaviour managementand strategies to increase emotional andsocial wellbeing of students

Liaison with parents and carers Unlimited telephone and email advice

The additional needs service can offer your school ateam of highly qualified professionals with many yearsof experience of working with pupils with special andadditional needs. Our service is flexible to make surethat the specialist input is available at the point you

need it. We can provide access to the latest resources,assessments and ICT to support learning and curriculumaccess. We also can offer an extensive range ofcontinuing professional development which means thatacademies can further develop their own expertise andcapacity to meet additional needs.


Who to contact

General - including the SLA,Les Knight, Head of Additional NeedsTel: 01432 261724

[email protected], Behaviour and Communication,Jane RolfeTel: 01432 [email protected]

Physical and sensory (HI/VI),David Leitch, Senior Specialist TeacherTel: 01432 260875 [email protected]

English as an Additional Language,Helen Shaw, Cathy Shaw, Fiona Hanna, EleanorKercher Tel: 01432 [email protected]

Educational Psychology,Dr Dave ScottTel: 01432 260880 [email protected]

Costs

The full pricing scheme for the SLA will beexplained in the supplementary information.

As a guide, the typical cost of a 3 hoursession (2 hours contact with 1 hour wraparound work) from a specialist teacher will be185 for academies taking out the SLA.

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Financial resourcesPayroll services


We carry out the full PAYE payroll function forschool staff and aggregation of earnings forPAYE purposes for those with more than onecontract of employment. This includes payrolldeductions, calculations and application of

statutory and occupational sick pay, maternitypay, paternity and adoption.

We also: Process all pay awards and increments Process all expense claims Administer the LGPS and teachers pension

schemes including completing the LGPSannual return and teachers TR17 annualreturn

Administer a childcare salary sacrifice andcycle sacrifice schemes

Supply confirmation of pay details for jury

service, loss of earnings and third partyaccident claims Provide a monthly employee costs report Provide access for academy staff and

auditors BACS payments and all deductions to be

made from the academys bank account

Costs

We provide a complete pay as you earn (PAYE)service for all academies, includingadministering pay to members of staff andcomplying with HMRC requirements. We alsoprovide administration support for both the

local government pension scheme (LGPS) andthe teachers pension scheme (TPS)

Overview

Our service is a total solution for all your payroll andneeds as well as meeting HMRC requirements. Wealso offer advice on all aspects of payroll policy andpractice.

Benefits to your academy Who to contact

Malcolm Foster, Payroll ManagerTel: 01432 [email protected]

Annual cost - 400 flat rate fee plus anadditional charge of 3.80 per pupil.

Ad hoc costs - special/advanced payments orone-off payments such as paperwork afterdeadlines - 25 per transaction

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Human Resource ServicesHR Management and advice

Our specialist academies HR service providescomprehensive advice, support, guidance on allaspects of HR within an academies context. Ourskilled HR advisors are committed to providing high-quality, consistent advice in order to support

academies and governing bodies in managing theiremployees. Our strengths are understanding andinterpreting changes in employment legislation and,in particular, advising on how these changes apply inacademies. Our service is entirely confidential andsupplied by experienced HR professionals whounderstand the current issues that academies face inrelation to managing people.


The academies service provides timely,consistent advice in response to changes innational and local terms and conditions. Weprovide guidance to academies oninterpretation of HR policies and practices. We

provide HR support, advice and guidance on awide range of HR and employee relationsissues. Managing change, restructures and

redundancy programmes Disciplinary, teacher capability and dismissal

cases Attendance management Disputes resolution and grievances Advising on HR policies and procedures Interpreting national conditions of service,

implementing and advising on statutory

changes Representing Herefordshire academies atconsultative meetings with trade unionrepresentatives

Evaluating jobs and grading issues Managing any HR issues which arise if

allegations are made against staff and havesafeguarding implications

Advising on pay and conditions andNational Joint Council (NJC) conditions ofservice

Referrals to General Teaching Council (GTC)and Independent Safeguarding Authority

(ISA) in respect of capability cases (GTC)and misconduct cases (ISA).

Costs

The costs for this service are calculated on thebasis of a standard flat rate per academy plusa per pupil charge, available in thesupplementary information for this service, onrequest.

Our experienced team provides acomprehensive range of advice and guidance tosupport and help manage employees inacademies. We offer up-to-date support, adviceand guidance ranging from job evaluation to

change management and redundancies andadvice on employment legislation and howchanges affect academies.

Overview Benefits to your academy


Who to contact

Mel Ganderton, Human Resources ManagerTel: 01432 [email protected]


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Traded Services for Herefordshire academies 2011/12Traded Services for Herefordshire academies 2011/12

Human Resource ServicesHR Staffing and appointments


We provide up-to-date, consistent advice toacademies on the interpretation of nationaland statutory guidance to ensure compliancewith national conditions of service. We alsoprepare statements of particulars and

contractual change documents for allemployees in academies. We provide fulladvisory and administrative support for theTPS, including access to experienced,knowledgeable staff who provide up-to-dateconsistent advice on all aspects of the scheme.

Elements of the service include: Preparing contracts of employment Processing new appointments, contract

variations and terminations Carrying out qualification checks and

assessment of General Teaching Council

(GTC) and Qualified Teacher Status (QTS) Administration and advice for TPS,

including processing annual returns andsupplying service and earnings details

Providing redundancy and retirementestimates

Processing ill-health and retirementapplications

Administration of employee benefits andentitlements including maternity, paternityand absence

Providing guidance on national conditionsof service and interpreting and advising on

changes when appropriate.

CostsThe costs for this service are calculated on thebasis of a standard flat rate per academy plusa per pupil charge, available in thesupplementary information for this service, onrequest.

We provide a comprehensive advisory andadministrative service. This ranges from thepreparation of formal contractualdocumentation, including contracts ofemployment, to advising on and implementing

changes to national conditions of service. Wealso provide advice and full administrativesupport to the teachers pension scheme (TPS).

Overview

We provide you with a complete service whichincludes provision of contracts, administration andadvice on pay and benefits. Our highly trainedknowledgeable staff provides high quality support toacademies on all aspects in relation to contracts andconditions of service. We will also make sure thatyou are fully briefed on any changes to nationalconditions of service.


Who to contact

Candida Kuegler,

Staffing and Appointments OfficerTel: 01432 [email protected]


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ICT servicesBroadband services

The provision of a Herefordshire schoolsnetwork providing a reliable, high speed,secure, filtered internet access for all users ofthe academy network.

Overview


A primary connection offering high speedsymmetric (equal upload and downloadspeeds) broadband access with a contentionratio of 5:1 using the most appropriatetechnology available in Herefordshire.Primary school speeds range from 2 mb/s to10 mb/s with High School speeds at 100mb/s.

A secondary backup service will be provided

at the network core should the primary feedfail for any reason, providing additionalresilience

Anti-virus provision for academies ICTequipment

Internet content filtering to help preventaccess to inappropriate content

Central e-mail antivirus and spam filtering tohelp protect against undesirable content

Advice and guidance for academies inrelation to ICT security issues

Access to Ja.Net internet and associated

services (Ja.NET connects the UKs educationand research organisations to each other.) Access to academies video conferencing

infrastructure All of these services are underpinned by a

comprehensive service desk support service

A cost effective solution for all Herefordshireacademies requiring reliable, high speed, secureintent access not shared by other homes andbusinesses

Filtered web content meaning inappropriate

content is blocked helping to safeguard children Anti virus provision helping to ensure computer

equipment is protected against viruses, malwareand trojans

Access to skilled, highly trained andknowledgeable staff


Additional information

The period covered by this service April 1 2011 March 31 2012

This service will be provided by HerefordshireCouncil and will be agreed and signed by bothparties prior to the service being taken up.

In the event that either party would like tocancel the service, no less than 3 monthsnotice period should be given

The service level agreement (SLA) documentwill detail the expectations of both parties.The SLA document describes in more detailwhat the service offers, along with theacademies ICT service desk call priority,response and resolution targets

Costs

The costs for this service are calculated on the basis ofa fixed fee plus per pupil charge and are given in fullin the supplementary information for this service, onrequest.

Who to contact

Academies ICT service deskTel: 01432 [email protected]


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ICT ServicesSIMS (Schools Information Management System)application support services

A professional SIMS support service providingadvice, support and training to help ensure thatpupil and staff data is managed and maintainedin accordance with legislation. The team willprovide assistance and guidance on producingstatutory and non-statutory reports.

Overview


Telephone service desk for fault resolutionand service requests

On-site visits for problem solving wherethey cant be resolved remotely

On-site drop in sessions

high schools one day per term primary/special schools half day, twiceper year

Access to local SIMS training courses andworkshops

Information sheets to assist schools inimportant processes

Consultancy for academy administrationsystems

Liaison with Herefordshire Councilemployees and outside bodies to helpensure delivery of a consistent and co-

ordinated service Information and demonstration of newsoftware

Supply of upgrades to SIMS software Provision of file encryption and transfer

system (within Herefordshire) Advice and guidance on backup routines Assistance with disaster recovery (SIMS

data) Supply, installation and transfer of SIMS

software.

Access to skilled, highly trained andknowledgeable staff; experts in handling childrensdata

Access to high quality, local SIMS training coursesand workshops

A cost effective SIMS support solution forHerefordshire academies

Advice and guidance on data legislation changes


Costs

The costs for this service are calculated on thebasis of a fixed fee plus per pupil charge andare given in full in the supplementary

information for this service, on request.

The period covered by this service is April 1 2011 March 31 2012


In the event that either party would like to cancel

the service, no less than 3 months notice periodshould be given The service level agreement (SLA) document will

detail the expectations of both parties. The SLAdocument describes in more detail what theservice offers, along with the academies ICTservice desk call priority, response and resolutiontargets


Who to contact



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ICT ServicesTechnical support services

A comprehensive ICT technical support serviceincluding the management, maintenance andmonitoring of the academies ICT infrastructure.Our experienced teams offer advice andguidance on the latest technology, helping

academies get the most from their ICT.

Overview


Hardware and software technical supportincluding fault resolution and remotehealth checks

Management, maintenance and monitoringof the schools computer network includingservers, PCs, laptops and printers

Telephone service desk and remote supportteams for fault resolution and servicerequests

Scheduled engineer on-site technicalsupport for reactive and proactivemaintenance

Technology advice and guidance includingan annual review to makerecommendations based on currenttechnologies and best practice

Technology procurement includingsoftware, hardware and licensing

Consultancy, installation and maintenance

of additional services for example wirelessnetworks and video conferencingequipment

Software installation and updates includinganti virus protection

Advice and guidance on backup routines Assistance with disaster recovery Advice on schools telephone systems

Provides a professional, value for money, technicalsupport service

Access to skilled, highly trained andknowledgeable staff

Reactive and proactive ICT maintenance

Provides consistency and ease of contact whencombining with our SIMS and/or Broadband SLA.One number to call, no matter what the ICTproblem

Advice and guidance on the latest technology,helping drive your academys ICT forwards.


Costs

The costs are based on frequency and length ofvisit, and are given in full in the supplementary

information available for this service, onrequest.

The period covered by this service is April 1 2011 March 1 2012.


In the event that either party would like to cancel

the service, no less than 3 months notice periodshould be given

The service level agreement (SLA) document willdetail the expectations of both parties. The SLAdocument describes in more detail what theservice offers, along with the schools ICT servicedesk call priority, response and resolution targets


Who to contact

Single point of contact:



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Improvement ServicesCurriculum ICT hands-on support for primary and secondaryschools and academies

We help schools make the best use of ICT andkeep them up-to-date with technology changesand national strategies, to create the bestclimate for pupils motivation and learning.

Overview


Our experienced team offers support for allprimary, secondary, and special schools, pupilreferral units and academies for all aspects of ICTacross the curriculum to: ICT coordinators and subject leaders School managers All classroom based staffWe constantly review our support to make sure

we provide up-to-date information on the ICTcurriculum as well as the local improvementstrategy. We also constantly monitor technologyto make sure schools get the best supportpossible. The service offers: Whole day, half day or twilight training in

schools Support for the Herefordshire primary ICT

progression Support for development of the KS3 and KS4

curriculum to include latest qualifications andfunctional skills

Strategic planning and procurement Support for ICT co-ordinators and subjectleaders

Support and training for their party products for example Espresso, Education City,ActivInspire

Specific ICT projects - for example the annualY4 film project

Interactive whiteboard support and training Newsletters ICT teaching resources and support for

teachers to make the most of software Telephone and email support

Brokering services and support E-safety guidance, support and training Video conferencing technology support

We can help schools create a well developed and up-to-date ICT strategy and make sure they can provide thebest access to ICT for learning. We also make sure thatlearners can enjoy and achieve, making the very best

use of available technologies to help motivate them andmaximise their learning. We can also make sure thatthey are equipped with the skills so that they can staysafe at all times when they are using technology.

For those who facilitate learning, we provide support tomake sure that they have the skills and knowledgerequired to exploit what technology has to offer forlearning, teaching and administration.

Our service enables academies to draw on support froma highly regarded and skilled team of consultants whohave been working with schools in Herefordshire for

many years.


Costs

The cost is 700 per academy, or formalfederation of academies, plus 5 per pupil.

This is based upon six hours per academy plus afurther hour for every 10 pupils on roll. However,we will endeavour to meet all requests made.

Who to contact

Mark Sanderson,Primary (and main contact for SLA enquiries)Tel: 01432 [email protected]

Tony Bailey, Primary and SpecialTel: 01432 [email protected]

Steve Alderton,Secondary

Tel: 01432 260833The team works closely with all colleagues inthe school improvement service (SIS).


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Improvement ServicesVirtual Learning Environment (VLE) training and support

The Its Learning Virtual Learning Environment(VLE) is an integrated learning andmanagement system for academies, whichincludes a personalised online learning space forpupils. It offers functions ranging from sharing

resources to communication with parents. Weoffer a full support service to make sureacademies get the most out of the system andprovide the best digital learning environmentpossible.

Overview


We provide onsite training and support for: Academy managers and governors ICT co-ordinators and subject leaders Administrators

All classroom based staff Pupils and students

We train users during twilight sessions, teachereducation days and by working alongsideteachers and learners inthe classroom. We cover all aspects of usingthe VLE including: Creating and managing courses Creating and managing e-portfolios Adding content Managing users and accounts Sharing resources

Communicating with parents and students Managing calendars Integration with academies information

management system (SIMS) Regular updates and maintenance

We also provide back office support, critical foreffective use of the product, which includes: Creation and management of user accounts Synchronisation with (SIMS) Integrating third party content Setting up and managing communication

tools

Liaising with technical support from ItsLearning

Helpdesk

We can help you get the best out of VLE by providingexcellent training and support to everyone, at anylevel, to make sure that the product is used to besteffect. This means that staff and pupils can build theirskills and enhance their learning, both in the

classroom and at home.

We will also supply support and backup to implementinitial data population and provide continuousadministration of the system. We will also ensure thatthe product synchronises with any other IT solutionsused at your school.


Costs

The cost is 400 per academy, or formal

federation of schools, plus 3 per pupil.

Managing learning platforms of any sort is timeconsuming. This support service can be tailored to anyplatform.This support package complements the coreCurriculum ICT Hands on Support service levelagreement.

More information

Who to contact

The first point of contact isSteve Alderton, ICT consultant/main contactfor VLE [email protected]: 01432 260833

Additional support may be provided byMark Sanderson ICT [email protected]: 01432 383040

Tony Bailey, ICT [email protected]: 01432 260834


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Our newly created governor development teamoffers a comprehensive developmentprogramme to support academy governors andclerks to help them meet statutoryresponsibilities to a high standard.

Overview


We are transforming the services we provide todevelop academy governance and now offer: A comprehensive, password protected

website containing key documents, briefingspapers, advice and model/sample policesneeded by governing bodies

Unlimited access to training at a reduced rateof 15 per delegate (standard charge 135;twilight 65)

Bespoke training for individual or clustergroups of governing bodies at a reduced rate

Free, regular series of update and supportbriefings for clerks to governing bodies

Telephone and email enquiry service duringoffice hours

Free support for governing bodies whenneeded. For example guidance and supportfor head teacher recruitment or if complaintsfrom parents are being considered (schoolsnot using this SLA will pay a pro-rata chargeof 450 per day for this service)

Newsletter and updates from the governordevelopment service

Advice on legal requirements includingconstitution and committee structures.

Through this service level agreement, governors willreceive a cost effective, high quality support anddevelopment service. Our training programme has beendeveloped specifically for Herefordshire governors, using

experience from both inside and outside the county. Itwill assist governors in the important part they have toplay in supporting the head teacher and seniormanagement team to ensure pupils get a goodeducation and achieve high standards.


Costs

The cost is 450 per school, or formalfederation of schools, plus 1.50 per pupil

Part of the school improvement service Competitive prices compared with other local

authorities Quality assurance and a commitment to liaise with

stakeholders, for example Herefordshire association

of governors, head teachers and chairs of governingbodies.

More information

Who to contact

Lea Abbots,Governor Development AdviserTel: 01432 [email protected]

David Haworth,Governor Development

Co-ordinatorTel: 01432 [email protected]

Caroline Watkins,Governor Development AdministratorTel: 01432 [email protected]

Steve Rogers,Head of ImprovementTel: 01432 [email protected]

Improvement ServicesGovernor development services

Our new web-based set of key resources will supportthe academy to meet its statutory duties in relation togovernance. We will also aid governing body clerksthrough a support programme and regular briefingevents.


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We offer high quality training and developmentto staff in all Herefordshire academies andsettings, as part of the overall aim to raiseachievement in the county. Our dedicated teamof academy improvement professionals alsowork with individual academies and clusters tosupport leadership development, operationalmanagement, strategic planning, curriculumdevelopment and help develop teaching andlearning.

Overview


School/setting based consultancy including:

Teaching and learning reviews Inspection preparation/follow-up Lesson observations working within the

Ofsted framework with feedback andimprovement points

Subject/department reviews Reviews of pupil engagement and climate

for learning Inclusion/intervention reviews

We offer an extensive range of services to helpwith school improvement: Developing subject/sector specific

knowledge and skills Leadership development Developing multi-agency working Developing of pedagogy Tailoring programmes to meet needs of

individual or network of schools Basic safeguarding and training advice

Support for staff: Induction Deployment Development

Performance management Career progression Succession

We are a highly experienced team of professionalscomprising trained Ofsted inspectors, academyimprovement professionals and experienced academyand subject leaders who can help strengthen provisionand outcomes for children and young people.

Our training and development activities can betailored to each individual academys needs and wealso prepare an annual programme of CPD, which allacademy staff can access online.


Improvement ServicesProfessional development services and school-basedconsultancy


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Costs

The costs for this service are calculated on thebasis of a fixed fee plus per pupil charge andare given in full in the supplementary

information for this service, on request.

Who to contact

School improvement service

Steve Rogers, Head of ImprovementTel: 01432 [email protected]

Wendy Boulter, Senior Adviser Secondary

Tel: 01432 383043Bridget Knight, Senior Adviser PrimaryTel: 01432 383044

Louise Jackson, Early Years AdviserTel: 01432 383504

Workforce development team

Sharron Goode, Workforce Strategy ManagerTel: 01432 [email protected]

Paul Nicholas, Workforce Development

AdviserTel: 01432 [email protected]

Mike Nelson, Workforce Development AdviserTel: 01432 [email protected]

Eve Johnston,Workforce Development Adviser,SafeguardingTel: 01432 [email protected]

Improvement ServicesProfessional development services and school-basedconsultancy


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Improvement ServicesSupport for newly qualified teacher (NQT) induction

We help academies meet statutory requirements tosupport newly qualified teachers (NQTs). Thisincludes providing advice on employmentrequirements, academy support and training forNQTs and academy management of monitoring and

assessment of NQTs. We provide the statutory coreservice free of charge as well as cost effectiveadditional service with a range of options.

Overview


Core service Quality assuring and processing statutory

assessments of NQT performance Guidance materials A dedicated officer who is the contact for

each NQT, academy and the DfE Telephone and email advice when it is

needed

The following options can be added on to thecore service:

Option 1 Half a day briefing for head

teachers/induction managers

Option 2 One day conference for NQTs. Topics include

statutory requirements and queries,

safeguarding, voice care and use forclassroom management, behaviourmanagement, own wellbeing

Option 3 Supporting school monitoring of a NQTs

performance. For example lessonobservation and feedback

Option 4 Support for school leaders and NQTs for

example if a NQT is facing difficulties or atrisk of failing their induction

You will know how to provide an effective schoolinduction for NQTs that meets requirements anddevelops successful teachers. We provide writtenguidance to support the schools induction provisionfor NQTs aimed at head teachers, governors,

induction managers and NQTs. We also carry out thestatutory administration, quality assurance and anyliaison that is needed with the DfE and relatedagencies.


Costs

We invite academies to contact us at any time for helpand advice. Free telephone and email advice is forbrief queries. Longer consultations and extendedadvice are provided by option 1 or option 4.

More information

ServiceCoreOption 1Option 2

Option 3Option 4

LA schoolFree70150

75 per hour75 per hour

Non- LA school300+ 50/NQT per yr85170

100 per hour100 per hour

Who to contact

Vicky Ward,Secondary School Improvement Adviser01432 [email protected]

Steve Rogers,Head of Improvement01432 [email protected]


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Legal servicesAdvice and guidance

Our dedicated team of lawyers offers specialistservices to academies ranging from admissionsto procurement and governance advice. We cantailor our service to meet your exact needs.

Overview


We pride ourselves on a willingness to seethings your way, analyse the situation anddeliver pragmatic, commercially relevant legalsolutions. We get things moving and areoutcome focused. Experts in admission appeals, employment

law, debt recovery, governance advice,safeguarding issues, contract andprocurement issues, property and

information law Advice provided either face-to-face, or

through our telephone advice line Representation at meetings, tribunals and

courts and other hearings and events Training seminars on new or novel areas of

law and procedures Advice on all legal documents, processes

and procedures Comprehensive service tailored to your

exact requirements

We are a local accessible and friendly team ofspecialist lawyers who hold the coveted Lexcelquality mark in service provision. Our charges are onaverage 70% less than private sector law firms.


Costs

We will agree an annual fee with you whichwill be based on anticipated use of theservice, and invoice you quarterly. Our chargesare significantly more competitive than privatepractice and we would be pleased to discussthis with you on a academies specific basis.

We agree a Service Level Agreement with you,outlining our joint expectations, outcomes andobligations. We guarantee that we will respond toenquiries promptly and provide urgent advice wherenecessary.

More information

Who to contact

Kevin OKeefe, Solicitor, Legal Practice ManagerTel: 01432 [email protected]


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Library ServicesSchools library service

The schools library service (SLS) is a small, highlyexperienced and dedicated team offering a highlevel, professional service to target academyneeds and learning outcomes. We supportacademy improvement and learning across the

curriculum by providing a wide range of highquality, cost effective resources to all academies.SLS is unique in that it can reach every child inthe authority thus giving equal access andequality of opportunity.

Overview


We offer a personalised service to all schools,primary and special schools: Advice and help when you need it

Story times An extensive range of learning resources Termly mobile library visits Unlimited project collections delivered to

school at the beginning of term and onmobile visits

Range of artefact boxes: World War II,Hinduism, Sikhism, Islam, Christianity,Judaism KS 1 and KS2, Victorians, Seasideetc.

Group readers (sets of eight) Annual book festival in March

Book Groups, supported by books from SLS Greenaway shadowing with interschool

debate in June Inset- 2 each year Telephone help line.

For high schools and academies: Annual exchange of books Annual advisory visit Group Readers (sets of eight) School Librarians Group Carnegie shadowing with inter academy

debate in June

Inset- 2 each year Telephone helpline

SLS offers excellent, cost effective resources andexpertise to support you at all times. In your library,whether it is a new build or a refurbishment,updating of stock, knowledge of recently publishedliterature, supply of materials to support the

curriculum, organisation of literary events. Regularconsultation with schools and SIS means that we canrespond to change and develop the service to meetyour needs.


Costs

Primary schools: flat rate 1130.00, plus perpupil charge of 5.00

Special schools: flat rate 950.00, plus per

pupil charge of 1.70High schools and academies: flat rate 685with no per pupil charge)

Who to contact

Rosemarie Fleming, Schools LibrarianTel: 01432 [email protected]

Other library contacts:Frankie Russell, Paul Breakwell,Dawn Harwood, Helen MiltonTel: 01432 [email protected]


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Locality ServicesEducational Welfare

continued overleaf

Our educational welfare service is made up of ateam of professionals who work withacademies, children, young people and theirfamilies, alongside partner agencies, to addressattendance issues. We form part of the newly-

formed multi-agency locality team serving eachacademy and work with the SchoolImprovement Services strategy manager forbehaviour, attendance and personaldevelopment to help reduce absence as part ofthe wider academy improvement agenda. OurEducation Welfare Officers have years ofexperience of working with the staff ofHerefordshires Academies and understand thecomplex nature the causes of absence in acounty with both rural and urban dimensions.

OverviewWhat the service provides

Working closely with a number of agencies weoffer a holistic approach to improving academyattendance and performance. Post-referral, targeted intervention to

improve the attendance of individual pupilsthrough a time-limited, family-orientatedplan involving multi-agency teams asnecessary

Fortnightly meetings between theattendance lead and academy to discussconcerns of pupils whose attendance mayrequire the above support from theEducation Welfare Officer

Support and advice on achieving statutoryfunctions of the Education Act

Monitoring pupil absence in line with bothpersistent absence (PA) and academy referral

thresholds Issuing penalty notice warnings to

parents/carers Providing written feedback to schools on

referred cases Advising and referring to other services if

necessary for example elective homeeducation, children missing education, tomeet legislation

Using the councils live attendance dataanalysis software (ADA) to support theacademys own analysis. This is of particular

use to academies which do not have theirown SIMS based attendance analysissystems

Random monitoring by a senior manager tomake sure service is being deliveredeffectively and that the academy is satisfiedwith the support of the designatededucation welfare officer


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Attendance and attainment are linked and our workwith locality teams and the academy improvementservice means that we can help to enhance wholeacademy improvement and performance through ourmulti-agency approach. The presence of your

Education Welfare Officer within the multi-agencylocality team will ensure a more holistic response tothe often highly complex causes of absence. Absencefrom academy can also be a safeguarding issue and,by working closely with you, we can make sure thatthe academys responses to each individual absencemeet safeguarding requirements and the increasinglystringent requirements of an OFSTED inspection.

Benefits to your academyCosts

Education welfare services are provided free toall local authority maintained schools . Thecosts of the services are largely salary costs aslisted below.

Education welfare Officer Salary inc. on costs34,000Hourly rate 28.50Daily rate 210

If academies have requests over and abovethe SLA this service would be happy to havethese discussions. We may introduce chargesfor interventions over and above the SLAagreement, for example education attendanceand supervision order support packages orpackages such as cool cats which provideextra support to the academys attendanceimprovement strategy. We will negotiate costsfor any extra provision requested withindividual academies.

Locality ServicesEducational Welfare

Who to contact

Debbie McMillan,Head of Locality Services (South)Tel: 01432 261921

[email protected]

Tina McGrath, Head of Locality Services (North)Tel: 01432 [email protected]


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Locality ServicesExtended Services (disadvantage subsidy)

Disadvantage subsidy grants, part of the makeit happen programme of extended services,must be spent by the end of August 2011. Wecan commission security checked providers foryour academy and pupils, making sure that out-

of-hours activities are accessible to eligiblepupils.

Overview


The council is well placed to negotiate withthird sector and private suppliers to deliverextended academies activities to individualand school clusters to broker better deals. Supporting the provision of a range of

activities which eligible pupils (looked after

children and those with financialdisadvantages) can choose from. Theserange from swimming and leisure to danceand drama

Making sure that all activity providers offervalue for money

Monitoring the costs, range and quality ofactivities provided

Ensuring that providers have adequatehealth and safety, insurance and CRBchecking arrangements in place

Offering continued professional support to

extended services co-ordinators Providing advice, support and training tomanage the sustainability of extendedservices provision

Supporting the link between extendedservices provision and academyimprovement priorities.

We offer a single point of contact for academies tocommission providers for the delivery of make ithappen. We have the knowledge and expertise tocommission the right provider for your academy andpupils. Through our negotiations we can offer

excellent value for money and give you peace ofmind that activity providers have been properlychecked.We can source a range of activities for you fromswimming to outward bound and various sports.


Costs

300 per eligible pupil provides access toactivities for one hour per week outside of theschool day or up to 30 hours throughout the

year at weekends and during academyholidays.

We ensure that providers are CRB checked andconsistently monitor them. Academies can select froma range of activities and providers. For example wehave already negotiated a value for money deal withHALO leisure, which provides sport and leisure

facilities across the county.

More information

Who to contact

Debbie McMillan,Head of Locality Services (South)Tel: 01432 [email protected]

Tina McGrath, Head of Locality Services (North)Tel: 01432 [email protected]


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Locality ServicesTargeted mental health in schools (Friends Programme)

We offer training in, and resources for, acomplete intervention programme for childrenwho suffer from anxiety and related emotionsincluding low self-esteem, avoidance, academyrefusal, anger and depression. The friends

programme offers academy staff, parents andchildren practical strategies that can make apositive difference to well-being, behaviour andrelationships.

Overview


The training offers a researched and developedready-made programme of support to helptackle anxiety related difficulties, which have along lasting impact on child mental health.

Staff from the behaviour support andeducational psychology teams will berunning training days for school staffinterested in implementing the friendsprogramme

A single training day covers all aspects of theprogramme and resources

Resources include adult manual, parentbooks and childrens workbooks

The programme is suitable for both primaryand secondary schools and academies andincludes resources suitable for different ages

We provide ongoing support and supervisionto staff when they implement theprogramme

Training is suitable for individuals, groupsand whole classes

This programme offers a holistic approach towellbeing and positive mental health with guidelinesthat can have an impact on academy policy andpractice at a systemic level. Following the programme,children will be more able to recognise and discusstheir own feelings, assess the impact of feelings ontheir behaviour and use this knowledge to improvetheir mood and relationships with others. We can help

advise staff on how to respond to different mentalhealth difficulties at various levels of severity inchildren.


Costs

Full days training, including lunch 135Resources to accompany the programme canbe purchased on the day. (Note: costs for thisservice will be purchased via the pricemechanism set out for CPD or Professional

Development Services)

More on the programmes features will be available onthe councils website (under additional needs).

More information

Who to contact

Debbie McMillan,

Head of Locality Services (South)Tel: 01432 [email protected]


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Locality ServicesTargeted youth support/alternative curriculum

Targeted Youth Support offers a youthsupport/alternative curriculum for groups of sixto ten young people who have been identifiedby the academy as at risk of not achieving or ofexclusion. The service has been created to

improve young peoples attitudes and approachto both learning and academy and to help themachieve their potential.

Overview


Targeted Youth Support offers a bespokepackage of support to develop confidence,communication and team building skills. A bespoke package of support designed to

meet the needs identified by the academy

and delivered either on, or off, theacademy site Three hour or whole academy day sessions

once a week for a minimum of one term Activities include arts, film, outdoor

activities, initiative and team buildingexercises as well as community actionprojects and residential trips

Learning and development is accreditedand monitored through a range ofapproaches including PASS (Pupil Attitudeto Self and School), AQA (Assessment andQualifications Alliance), and DoE (Duke of

Edinburgh)

The Targeted Youth Support Service is the largestestablished service provider in Herefordshire andhave worked closely with both high and specialsacademies.

During the 10 years of providing the serviceoutcomes achieved include: Improved pupil attitudes to school and learning

Reduced exclusion rates Increased communication and team skills,

allowing pupils to reintegrate into the classroom Increased involvement in extra curricular activities

and social inclusion events


Costs

Total project cost is dependent on staffrequired, location and other materials. Onetaster programme per academic year for (SLA)LA Maintained High schools will be providedfree of charge. Additional programmesthrough the year are chargeable.Charges apply to Academies. Staff time ischarged at 24.50 per hour for each memberof staff and costs will be established based onthe programme required.

Risk assessed and insured by Herefordshire Council All Adventurous activities are operated under the

highest national standards and licence AALArequirements

Young people need to complete consent forms foractivities that are outside the normal academycurriculum.

PASS The pupil attitude to school and learninganalysis tool can be used to evidence youngpeoples progress

All activities are carried out within councilguidelines and procedures

Our staff are suitably qualified and have enhancedpolice checks

More information

Who to contact

Jon Ralph,Integrated Youth Support Services ManagerTel: 01432 [email protected]/youthservice orthrough your local Multi Agency Group oryour local youth worker


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Funding for this service

The costs to deliver these parenting and familysupport services have been met to datethrough extended schools funding and Think

Family Grant. The start up element ofextended schools money has now beenremoved, and the sustainability element isnow in the Dedicated Schools Grant,passported directly to schools. The ThinkFamily grant is now part of the earlyIntervention grant at a reduced level.

The Parenting and Family Support service workswith parents to improve their parenting skillsand develop their confidence and ability to careeffectively for their children, and help improvechildrens behaviour and attendance. Sessions

can be run in local settings including schools for both groups and individuals.

Overview


The Triple P Parenting programme is aimed atfamilies with children aged 5- 16 years.Specially trained family key workers offer thefollowing programmes:

one:one Runs for 10 x one hour sessions

Requesting agencies must complete acommon assessment framework (CAF) withthe parent for the child or young person

There are two types of course one is for 0-12 year olds and the other is for 12+

Can be run at home, in suitable local settingsor in academies

Group sessions Five weeks of two hour sessions and three

weeks of 30 minute phone support (eightweeks in total)

Minimum of 8 and maximum of 10 parents in

the group Can be run in suitable local settings or atacademies

Parents can share experiences and worktogether to learn new strategies in a mutuallysupportive environment

Family key workers can also help families by: Signposting to other agencies e.g. childrens

centres or medical professionals Offering advice and guidance about

challenges and issues, for example tantrumsor bedtimes

Creating routines and boundaries Liaising with other agencies on behalf offamilies for example talking to academies

This accredited programme which is used by manyother local authorities nationally and worldwide, helpsparents create a stable, supportive and harmoniousfamily environment. Proven results show childrensbehaviour and attendance improves.

Many schools have already called on the service tosupport families where there are issues such aspersistent lateness, absence or poor behaviour, asthese problems often stem from issues at home whichcould include inadequate parenting skills or it couldbe that a family are struggling e.g. because of illness,bereavement or separation. Academies have noticedconsistent improvements in these issues as a result ofthis intervention.

The parents thoroughly enjoyed the course and have

commented very favourably on the positive impactthis has had at home. We have noticed how muchhappier and confident the children of those parentsare in school.Julie Duckworth, headteacher atLedbury Primary School, Spring 2010


Locality ServicesTriple P Parenting Group


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More information

All staff are experienced accredited Triple PPractitioners who have undertaken intensivetraining and three sets of practical tests infront of an examiner. You can find out moreat www.triplep.net for more information orvisit our websitewww.herefordshire.gov.uk/communityandliving/youngpeople48325.asp

The Triple P UK consultants who monitor andsupport implementation across the UK haveidentified Herefordshires programme as one

of the most effectively implemented anddelivered in the UK.

Triple P Practitioners will help and supportschools to establish groups in schools oracross clusters of schools. They will attendinformation sessions with parents, and willcontact parents and meet them individually inadvance of the groups starting if this ishelpful.

Who to contact

Amy Cannon,Parenting and Family Support ManagerChildren and Young Peoples DirectorateBlackfriarsPO Box 185HerefordHR4 9ZRTel: 01432 383071Mobile: [email protected]

Locality ServicesTriple P Parenting Group

Costs

A parenting course delivered on a 1:1 basis costs700

A parenting course delivered to a cohort of 8 10parents costs 246 - 308 per place

The local authority will provide parenting coursesfree to schools or clusters of schools where acohort of 8 10 parents can be identified

In situations where the identified need is for a 1:1parenting course rather than a group, thecontribution to the cost from the school is 250, tobe funded from the extended schools fundingavailable.


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Occupational Health

We provide advice, guidance, practical supportand interventions to help manage and preventill health in the workplace. We are a proactive,nurse-led team focused on maintaining thehealth and wellbeing of employees. We provide

practical services ranging from advice onsickness absence and work-place assessments tophysiotherapy and counselling.

Overview


We advise on OH issues and provide guidance onsolution focused interventions. Our work includes:

Assessing current fitness to work Formulating rehabilitation programmes and

return to work strategies, for example phased

returns/temporary or permanent adjustmentsto duties

Interventions such as confidential counsellingand physiotherapy

Statutory health surveillance screening, asidentified by risk assessment

Immunisations as required, as identified by riskassessment

Display screen equipment (DSE) assessmentsand eye examinations

Ill health retirement applications Advisory service to line managers and HR

professionals Promotion of employee wellbeing

We also make links with the health and safetyofficer, when it is needed, for example whenfollowing a reported incident or accident at work.

Our proactive OH service will help keep youremployees healthy and absenteeism numbers down.We find that the healthier and more supportedpeople are within the workplace, the betterperformance and morale is. This ultimately helps

reduce litigation costs and reduces unacceptablelosses associated with ill-health and injuries.


Costs

Occupational health service costs 140 plus aper pupil charge of 0.80; to include OHreferral, pre-employment health assessmentand confidential counselling. Up to sixsessions are provided, with additional sessionsagreed by the head teacher.

Physiotherapy service 35 per session. This is acontracted service with Nuffield Health & Wellbeing.

Display Screen Equipment (DSE) eye testing 19.95 pereye test; 55 voucher toward the cost of spectacleswhere prescribed for DSE use only.

Health surveillance - price on application.

Immunisations - price on application.

Additional services atadditional cost

Who to contact

Adrian Chard,HR Manager Employee RelationsTel: 01432 [email protected]

Caroline Skyrme, OH AdvisorTel: 01432 [email protected]

Liliane Dean, OH Administrative AssistantTel: 01432 [email protected]


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Property ServicesBuildings maintenance and improvements

We offer a cost effective building maintenanceand improvement service, making sure thatstatutory obligations are met and the building isfit for purpose as a academy.

Overview


We are a multi-disciplinary team covering allaspects of maintenance and improvements,overseeing them from start to finish.

Cost effective procurement Special engineering and surveying as well as

advice on electrical, mechanical and buildingfunctions

Qualified staff act as construction, design

and management regulation (CDM)coordinators Provision of lists of approved contractors and

formal paperwork for local orders Databases of detailed information on

property condition Energy audits and monitoring Advice on fire and electricity regulations, air

conditioning and lifts Arbitration if there are any contractual

disputes Advice on EU procurement legislation and

council requirements

Arrange service contracts for heating,drainage, electrics, fire alarms and specialistinstallations

Detailed quinquennial contribution reportevery five years - a condition survey of thebuildings fabric, mechanical and electricalservices

Advice on asset management, improvementand development plans

We offer emergency cover 24 hours a day, seven daysa week covering building maintenance emergencies,fire, security. We offer full statutory compliance withproperty related legislation for example Legionella,fire, asbestos.


Costs

Based upon pupil numbers and a small annualfixed sum, the costs for this service areprovided in full in the supplementaryinformation available, on request.

We can advise on landlord and tenant issues and allaspects of health and safety. Our SLA for academies ismore comprehensive and covers estate managementand valuations, negotiations on leases for examplenurseries. We also provide an annual newsletter.

More information

Who to contact

Colin Birks FRICS,Property Operations Manager

Tel: 01432 [email protected]

Bryan Williams MCIOB MBIFM,Design and Maintenance ManagerTel: 01432 [email protected]


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Property ServicesFacilities Management

We provide a complete property and facilitiesmanagement service - from groundsmaintenance to the provision of nutrition adviceand winter grit. As well as selecting appropriatecontractors who offer the best value for money,

we can support academies with advice onaccidents and disputes and through our 24 houremergency service.

OverviewWhat the service provides

We provide a complete service to your academy

Identifying, in consultation with the academy,all contractual needs and developingappropriate contracts

Advising and assisting on the selection ofcontractors, including specialist contractorsfor sports equipment and machinery

Monitoring contracts and ensuring highstandards are maintained

Providing technical and specialist advice andsupport on procedures, statutory complianceand contractual issues

Health and safety advice Training and record keeping

Grounds Maintenance Selecting and managing contractors and

suppliers to make sure that work is carriedout to a high standard and meets allstatutory regulations

Monitoring contracts and dealing with anyissues as they arise

Providing technical and specialist advice,guidance and training on techniques,chemicals and standards for grounds works

Providing winter salt, carrying out treesurveys, advising on dangerous trees andordering any specialist equipment

Catering Selecting appropriate contracts and ensuring

standards are maintained throughout the lifeof the contract

Advising on nutritional standards and anydietary needs

Training staff and advising on environmentalhealth and other statutory requirements

Monitoring health and safety


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We take total responsibility for managing thecontracts for your academy and making sureeverything runs smoothly. Our procurement processesmeet European and statutory requirements. We makesure your contract provides best value for money,

advise on accidents and disputes, provide emergencycover for cleaning, catering and grounds ifcircumstances require. We will provide specialistreports, for example tree surveys, catering or healthand safety reports.


Costs

The costs for this service are based on acharge per pupil formula, and are provided infull in the supplementary information available

for this service, on request.

Property information database on facilitiesmanagement contracts

An annual newsletter on facilities managementissues

Specialist reports, including health and safety A county lock system to enable access to grounds

using the master suite of keys.

More information

Who to contact

Colin Birks, Property Operations ManagerTel: 01432 [email protected]

Helen Paganuzzi, Catering OfficerTel: 01432 [email protected]

Ann Bishop, Building Cleaning OfficerTel: 01432 [email protected]

Eric Lane, Grounds Maintenance OfficerTel: 01432 [email protected]

Property ServicesFacilities management


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Notes


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Notes


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Notes



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Notes


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If you would like help to understand this document, or would like it inanother format or language, please call 01432 260006 oremail [email protected]

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Traded Service Brochure Academy

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