TRADE BENCHMARKINGF O R E X C E L L E N C E P R O G R A M

Origin Consulting GroupPresents

7 in One Workshops package«Measuring Business Performance»

June 27 - 29, 2011 Crowne Plaza Hotel - Kingdom of Bahrain

Under its

BACKGROUNDThe challenge for organisations today is how to match and align performance measures with business strategy, structures and corporate culture, the type and number of measures to use, the balance between the merits and costs of introducing these measures, and how to deploy the measures so that the results are used and acted upon.

WHAT IS BENCHMARKING? Benchmarking is a powerful method for breakthrough thinking, innovation, improvement and for delivering improved bottom-line results. Benchmarking is “comparing the performance levels of organisations for a specific process or activity and capturing, analysing, and implementing best practices”.

TRADE METHODOLOGYTRADE is a five stage benchmarking methodology which is focused on the exchange (or “trade”) of information and best practices to improve the performance of processes, goods and services.

FACILITATOR BIODr Robin Mann is

- Founder and Head of the Centre for Organisational Excellence Research Massey University. COER undertakes research projects into business excellence and benchmarking. It administers a number of doctorate programmes. www.coer.org.nz

- Commercial Director and Founder of BPIR.com Ltd. BPIR.com is a leading Internet resource for sharing best practice and benchmarking information. It has more than 6,000 members worldwide. www.bpir.com.

- Chairman of the Global Benchmarking Network. The Global Benchmarking Network is a membership-based organisation for those organisations that promote and support benchmarking within their country. Currently more than 20 countries are represented. www.globalbenchmarking.org

- Advisory Board member at the Hamden Bin Mohammed e-University, Dubai www.hbmeu.ae. The e-University aims to become the leading e-educator in the Arab world through innovative, affordable and accessible means that is focussed on e-technology.

Prior to founding COER, Robin was the founder and manager of the Food and Drinks Industry Benchmarking and Self-assessment Initiative in the UK involving over 500 organisations, and previous to this he worked as the Process Improvement Manager at Burton’s Biscuits in Edinburgh. Robin obtained his PhD at Liverpool University in 1992. It was one of the first PhD’s worldwide on Total Quality Management.

In total Robin has helped over 300 organisations undertake self-assessments using a variety of business excellence self-assessment tools. Dr Robin Mann is a trained assessor of both the EFQM Excellence Model and the Baldrige Criteria. Robin has written over 20 refereed journal papers for leading journals, written over 100 non-refereed papers and reports, written 6 short books, given 100’s of professional presentations and is frequently a keynote presenter (invited to present at 11 countries in 2006).

Who should attendThis unique workshop is for:Senior Managers, Line Managers, Project Managers, HR Managers, Training Managers, Finance Managers, Senior Executives, Supervisors from public and private sectors.

OutlineIn addition to the Main Workshop, there will be additional 6 workshops as below (Cost is inclusive)

Date 8am-2pm 2PM-3PM 3PM-5PM

Monday June 27

TRADE BENCHMARKING FOR EXCELLENCE

LUNCH

EFQM BALANCE SCORECARD

Tuesday June 28 SALES KPIS 6 SIGMA

Wednesday June 29DISC

METHODOLOGY IIP (Investor in People)

5 Quality Management The European Foundation for Quality Management (EFQM)

Excellence Model, is a self-assessment framework for measuring the strengths and areas for improvement of an organisation across all of its activities. The term ‘excellence’ is used because the Excellence Model focuses on what an organisation does, or could do, to provide an excellent service or product to its customers, service users or stakeholders.

Graham Hull Managing DirectorLey Hill Solutions - UK

4 The DISC MethodologyThe DISC methodology supports profile analysis, coaching , training needs as well Succession planning,Management effectiveness,Talent management,Team building and employee engagement

Amir El AssaadRegional ManagerThomas International - Kuwait

7 Key Performance IndicatorsBenefits of measuring sales Key Performance Indicators (KPI):

• Increasesefficiency

• Boostsperformance

• Enhancessales

• Supportsbudgeting Mr. Peter HerediaManaging DirectorMaxSale SolutionsDubai

2 Investors in People Investors in People is the most successful framework for

business improvement through people. Used by more than 35,000 organisations in over 50 countries

– from start-ups with two people to major players employing hundreds of thousands.

Helps businesses to become more effective by developing and harnessing people skills in order to meet the business plan Beverley Adcock

PartnerMarlow Partnership - NZ

3 The Balanced ScorecardBenefits of the Balanced Scorecard:

•Focusingthewholeorganisationonthefewkeythingsneededtocreate breakthrough performance.

•Helpstointegratevariouscorporateprogrammes.Suchasquality.

• Breaking down strategicmeasures towards lower levels, so thatunit managers, operators and employees can see what’s required at their level to achieve excellent overalls performance.

Dr. Naji BejjaniD.B.A. & M.B.A. Professor

International Management Consultant & Trainer - Lebanon

Dr. Naji BejjaniD.B.A. & M.B.A. Professor

International Management Consultant & Trainer - Lebanon

6 The 6 sigmaBenefits of the 6 sigma:•Decreaseindefectsthatareallowedtoreachthecustomer.• Focusoncustomers• improvedcustomerloyalty• Reducedcycletime• Lesswaste•Databaseddecisions• Sustainedgainsandimprovements,etc.

1 TRADE methodologyTRADE is a five stage benchmarking methodology which is focused on the exchange (or “trade”) of information and best practices to improve the performance of processes, goods and services.

Dr Robin MannFounder and Head of the Centre for Organisational Excellence Research Massey University - NZ

(Methodofpayments:Please make payments in favour of ORIGINCONSULTINGGROUP Bank of Bahrain and Kuwait(BBK)ACCOUNT No:100-000-278-570SWIFT CODE: BBKUBHBM

REFERENCE CODE :

Fees: BD. 480 ($1,200)

Fees INCLUsIVe OF :n Free pass to all seven(7) Workshops n Participants folder with handouts and CD

n Three (3) coffee breaks and lunch for 3 days n Certificate issued by the Global Benchmarking Network(NZ)

n Road map for applying knowledge in the workplace n Berlitz Certificate

OTHeR INFORMATION 1. The workshops will be English.2. Participation will be confirmed upon payment.3. Group discounts are available for employees from the same organisation . Please call us for more information4. Limited spaces available , please register NOW !

(ToRegister: For registration & enquiries, please contact:Tel: +973 17 552 878 ; 77 052 000 Fax: +973 17 552 890 ;Email: registration@origin.com.bh / P.O. Box 24040, Kingdom of Bahrain

Registration Form

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TRADE BENCHMARKINGF O R E X C E L L E N C E P R O G R A M