TrackMe Pro Message Portal & SALUS 2 · • Device ID – ESN or IMEI number is loaded when TrackMe...

NZL 0800 776 869 – AUST 1800 776 869 E: [email protected] Web: www.trackmepro.com

TrackMe Pro Message Portal & SALUS 2.0 Salus (Latin: salus, "safety", "salvation", "welfare")

A Roman goddess of safety and well-being

(welfare, health and prosperity).

Quick Start User Guide

• 1 – Log in page 2

• 2 – Managing your Devices page 2

• 3 – Messaging Setup page 4

o 3a – Editing Single Messages page 7

• 4 – Message History page 9

• 5 – Edit Device Details page 10

• 6 – Mapping Latest Locations page 12

• 7 – Send to a Satellite Device (inReach only) page 13

• SOS Alert Procedure 6

mailto:[email protected]

http://www.trackmepro.com/


Section 1 – Log in to your account

To use and manage the messages from your satellite device, please login to our

message portal at www.trackmepro.com -

Click on this link in the Home page, or use the sign-in at the top right of the

page

Section 2 – Managing your Devices

Once logged in as an Agency Manager (Company Admin) or Managed By

(Team Leader or User) you will see this menu at the top of your screen. Select

Devices from the menu.





You are now in the main management window and you can use your

navigation keys to switch in and out of each device.

Tip – use the CTRL key when clicking on a link and you will keep your selection in the main window.

Refresh this page when you have made changes to devices to reflect the values.

The following icons are displayed beside each device.

• Setup – (Pencil icon) this is where you go to see the message delivery settings and

they can be edited (see section 3).

• Messages – (Envelope icon) here you can review the messages processed over a

customised period, last 24 hours done by default (See Section 4).




• Details – (Contact Card Icon) to review access, rename device, set tracking page,

time zone and allow others to access your device (Agency Manager only) (See

Section 5).

• Latest – (Position Pin) This is the best place to see the latest locations for your

device on a Satellite Map (See Section 6).

• Send – (Speech Bubble) Only available for inReach devices (See Section 7).

You can filter by each column by selecting the

Filter icon and a menu will display

Here I am filtering the User column by

Contains and Tony.

You can choose Equals, Contains, Starts with,

or Ends with as options to filter data.

Then enter the data you want to match.

To clear the filter, select the filter and click

Clear filter as in the second example.

Section 3 - Messaging Setup

Click the pencil icon of the device you want to check the message setup for,




Here is the setup for my G3 messenger 0-2811096

If you are an Agency Manager the option to load a message template file shows up at the

top of the page. This function replaces the SPOTNZ Uploader previously used by USB drive.

Select the file and Load message file. You can only load and adjust devices you have access

to. If you are unfamiliar with these files we suggest you get support from SPOTNZ before

using this feature.

You can see the Tracking page link, date updated, Time zone and contacts list. This is the

view page that emergency services access when you set off the HELP or SOS message.




The left side of the panel shows the

contacts that are loaded from the message

template. We don’t allow editing in this

panel as it could affect the delivery of

Emergency messages.

Rescue – Emergency Response Centre

Police – used when Police are included in

response

Safety Contacts – these are the 3 main

safety contacts from the Message template

Emergency – this contact is the first one

called in the event of an emergency and

should be Next of Kin or Company Manager

Event Contact – Manager or user of device

if access is being granted for editing.

SPOT – SPOTNZ/TrackMe Account Manager

The Individual Messages are listed under the tabs below the Contact page,

each tab can be collapsed and stacked as shown.




Section 3a - Editing Single messages

The ability to edit single messages online is limited to OK, CUSTOM, HELP and

SOS messages (the ability to turn off Emergency Agency delivery can only be

handled by a TrackMe Administrator).

To edit an OK, CUSTOM or HELP message and recipients.

Select the message to edit and select the Green Edit Icon.




The fields are now editable

IMPORTANT: Don’t adjust the valid time or your message delivery may be

interrupted.

If adding an email, ensure they are separated by a comma.

To add a cell number for text message delivery also ensure you add in the

correct format with a comma separation and +642XXXXXXX for NZ numbers or

+614XXXXXXX for Australian numbers.

Delivery to other countries by text is currently not supported but will be added

in the future.

You can save as you go and then use Update and Exit to return to the previous

screen. You can review your changes in the Setup screen.




Section 4 – Message History

Select the Envelope icon

This will take you to the Message retrieval page

Select the time period you want to see messages for the device.

Note: for performance the messages are cached for 5 minutes and if you want

to select a different device within this time you need to logout first (the default

Retrieve Message setting is the last 24 hours).




Select Retrieve Messages to see the default period (last 24 hours)

Messages are listed as processed, second and subsequent pages can be

viewed by using the selector on the bottom left of the page.

Section 5 – Edit Device Details

Access the Details page with the Contact Card icon




Here is the setup page for my G3 Messenger device. All fields are editable

except the Device id and event name when in Agency Manager mode.

Device Setup explained –

• Device ID – ESN or IMEI number is loaded when TrackMe registers the

device.

• Type of Device – Currently devices are

• SPOT (Gen 2, 3, Trace or SMART 1C)

• inReach (DELORME 1.5, SE or Explorer & GARMIN SE,

Explorer & Mini)

• Iridium (SBD Iridium Modems on raw data plans)

• Agency Manager – can edit details, load message template file, and add

extra access for Manager Emails.




• Manager Emails – assigned logins for access to devices. Can only edit

device name, user name, user phone and Emergency text. Can edit

individual messages and recipients.

• Device Name – Unique identifiable name for organisation in sorting

devices.

• User Name – User of device, loaded initially from registration sheet.

• Phone Number – User phone number, used by profiles to warn of missed

check in and Response centre in checking after HELP and SOS messages.

(by default is loaded as event contact number)

• Notes – Used to warn of medical conditions for first responders and

Emergency services, can also be helpful for HELP message, AA

Membership, International Insurance details for rescue etc. Can be also

used for intention notes when accessing back country walks.

• Event Name – Set when uploading devices, non-editable from this form.

Can be changed from upload message template.

• Tracking Page link – uses to deliver to messages and Emergency services

for current locations.

• Time Zone – set from message Template by default is New Zealand

Standard Time.

Section 6 – Mapping Latest Locations

Access mapping with the Pin Locator icon

On this page you can access Mapping for specific message delivery or all

tracking in a set time period* (*to be added at a later date).




Only available data for each device is displayed as an option on the left-hand

side. If an SOS or Custom message has not been sent the option will not be

available. Select the location message you want, and a pin is dropped for each

one selected, here I have selected the most recent location. Device data is

stored in our servers for at least 24 months. Google map options are available

including zoom. (Selectable data range will be added shortly.)

Section 7 – Send to a Satellite Device

This is currently only available for inReach devices.

Select Speech Bubble icon from the menu




You can only send messages to a device you have access to, if you are replying

to a message via the permanent link to a device the device id will be filled in

and you will need to add your email address or ISD cell number.

Email addresses or cellular numbers can be inserted into the top row, cell

numbers must conform to the ISD format +642XXXXXXXXX. A maximum of 140

Characters including the from address can be delivered. Delivery to Multiple

devices can be entered with comma separation.




Select Send and a confirmation message will show up, if you select Send again

then another message will be sent. Every message is using 3 blocks of data

from the data plan for this device.

Picture above is showing the mobile optimised view

Current Version – 180820 Update 1

For any edits to this instruction PDF please send to [email protected]

The following appendix pages contain flow charts which may help you in navigating the portal

and configuring devices.





SOS Alert Procedure – All Users



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