Track Software -- Customer survey results

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© 2007 Management Controls, Inc. The information contained herein is subject to change without notice. Track Optimization Workshops

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Transcript of Track Software -- Customer survey results

Page 1: Track Software -- Customer survey results

© 2007 Management Controls, Inc.The information contained herein is subject to change without notice.

Track Optimization Workshops

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Purpose:To deliver a structured process enabling

optimized value from Track

New Customers

Existing Clients

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Because there is more to Track than meets the eye.

Why Bother?

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The “Potential” Problem

Existing Clients and New Customers• Track was or will be implemented without full

functionality or without a goal of 100% of the contractors engaged

• Project vs. process approach• Limited implementation scope • Timing• Resource availability• Narrowed focus for the initiative• Limited continuous growth planning

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Where is the Proofthat there is

additional value to be realized with Track

functionality?

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1-25%11%

25-50%19%

51-75%22%

76-99%30%

100%19%

Percentage of Plant Contractors

Using Track

Total Survey = 31

30% of the respondents

have less than 50% of their

contractors in Track

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2544%

1424%

14 25%

4 7%

What Functions are Tied to Track?

Gates

Financial

Contracting

Maintenance Mgt

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Site personnel provided training

Track Software trainers

On-the-job trainers

No training0

5

10

15

20

25

18

14 14

0

21

7

16

0

Training MethodologyCompany Personnel

Contractor Personnel

Resp

onde

nt C

t.

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Within thePlant

External to the Plant

0

10

20

30

4

24

Does the Contractor Work Entirely within the Plant?

Re

spo

nd

en

t C

t.

Yes No05

1015202530

1410

Are Gate Readers at Remote Locations?

Resp

onde

nt C

t.

Yes No05

1015202530

9

15

Contractor Trailers Located Off-Site

Resp

onde

nt C

t.

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Grace Period Always Applied0

2

4

6

8

10

12

14

16

18

20

11

7

14

18

Grace Period Provided?Yes No

Resp

onde

nt C

t.

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1 to 5 6 to 10 11 to 15 More than 15 0

2

4

6

8

10

12

6 6

10

2

How Much Grace Period is Allowed?

Minutes

Resp

onde

nt C

t.

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Yes No0

4

8

12

16

1213

Equipment in Track

Resp

onde

nt C

t.

Daily Weekly Monthly Other02468

10121416

13

8

13

5

Rental types

Resp

onde

nt C

t.

0-25% 26-50% 51-75% 75-99% 100%02468

10121416

13

3 35

1

% Equipment in Track

Resp

onde

nt C

t.

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Yes No02468

1012141618

9

16

Material Handled in TrackRe

spon

dent

Ct.

0% 1-25% 26-50% 51-75% 75-99% 100%02468

1012141618 16

5

02 2

0

% Material Handled in Track

Resp

onde

nt C

t.

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4.1 5.2 6.0 6.1 6.20

1

2

3

4

5

6

2

5

1

Software within Track

Version Being Run

Resp

onde

nt C

t.

4.1 5.2 6.0 6.1 6.20

1

2

3

4

5

6

1 1

3

0 0

3rd Party Software

Version Being Run

Resp

onde

nt C

t.

4.1 5.2 6.0 6.1 6.20

0.51

1.52

2.53

3.54

4.5

1

3

4 4

1

In- House

Version Being Run

Resp

onde

nt C

t.

Measurement of Contractor Activities

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The Optimization Workshop Process

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Gap Analysis

Focused Workshops

PlanningDeploym

ent

Measurement

The Optimization Workshop Process

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The Optimization Workshop Process

Gap Analysis

Focused Workshops

PlanningDeploym

ent

Measurement

Goals vs. Current Level of Use

• SLT• Maint.• T/A• Projects• Matl.

Mgt• Finance

Gap Closure

Execution per Plan

TrackingSuccess

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The Process

Full Functionality

Contractors at 100%

SeniorLeadership

Maintenance

TurnaroundsOutages

Projects

MaterialsManagement

FinanceA/P

Workshops

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