TR - Consumer Elex Srvcg NC IV -12142006

8/12/2019 TR - Consumer Elex Srvcg NC IV -12142006

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RAININGREGULA IONS

CONSUMER ELECTRONICS

SERVICINGNC IV

ELECTRONICSSECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila


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TABLE OF CONTENTS

ELECTRONICS SECTOR

CONSUMER ELECTRONICS SERVICING

NATIONAL CERTIFICATE LEVEL IV

Page No.

SECTION 1 CONSUMER ELECTRONICSSERVICING NC IV QUALIFICATIONS

1

SECTION 2 COMPETENCY STANDARDS 2 - 52

Basic Competencies 2 24

Common Competencies 25 42

Core Competencies 43 - 52

SECTION 3 TRAINING STANDARDS 53 - 59

SECTION 4ASSESSMENT AND CERTIFICATIONARRANGEMENTS

60

COMPETENCY MAP

DEFINITION OF TERMS 61- 64

COMPETENCY MAP 65

ACKNOWLEDGEMENT 66


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TRAINING REGULATIONS FORCONSUMER ELECTRONICS EQUIPMENT SERVICING NC IV

S!"#$% 1 CONSUMER ELECTRONICS SERVICING NC IV QUALIFICATIONS

Te CONSUMER ELECTRONICS SERVICING NC IV !"a#i$ication consists o$competencies tat m"st possess to ena%#e a person to manage ser&icing s'stem $orcons"mer e#ectronic pro("cts an( s'stems an( to train ser&ice tecnician s"per&isor.

Tis !"a#i$ication is pac)age( $rom te competenc' map o$ te E#ectronics *n("str'+Ser&ice sector, as son in Anne A.

Te "nits o$ competenc' comprising tis /"a#i$ication inc#"(e te $o##oing0

C$& 'ASIC COMPETENCIES

1ti#ie specia#ie(comm"nication s)i##s

e&e#op teams an(in(i&i("a#s

App#' pro%#em so#&ingtecni/"es in te or)p#ace

Co##ect ana#'e an(organie in$ormation

P#an an( organie or)

Promote en&ironmenta#protection

C$& COMMON COMPETENCIES

ELC24267 1se 8an( Too#s

ELC377267Per$orm 9ens"ration an(Ca#c"#ation

ELC377262

Prepare an( *nterpret

Tecnica# raing

ELC375262 App#' !"a#it' Stan(ar(s

ELC377263Per$orm Comp"terOperations

ELC24262

Terminate an( ConnectE#ectrica# :iring an(E#ectronic Circ"its

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C$& CORE COMPETENCIES

A(( !$) *%#"+ #% NC II ,%&NC III .(*+

ELC2432> 9anage ser&icing s'stems

$or cons"mer e#ectronicspro("cts an( s'stems

ELC24336Train Ser&ice TecnicianS"per&isors

A .)+$% /$ ,+ ,!#& "#+ Q*,(##!,"#$% #+ !$."%" "$

Cons"mer E#ectronics Pro("ct Assem%#' S"per&isor

omestic App#iance Ser&ice Tecnician S"per&isor

Ce##"#ar Pone Ser&ice Tecnician S"per&isor

A"(io-&i(eo Ser&ice Tecnician S"per&isor

SECTION 2 COMPETENCY STANDARDS

Tis section gi&es te (etai#s o$ te contents o$ te %asic common an( core"nits o$ competenc' re/"ire( $or CONSUMER ELECTRONICS SERVICING NC IV

'ASIC COMPETENCIES

UNIT OF COMPETENCY UTILI7ESPECIALI7ED COMMUNICATION SKILLS

UNIT CODE 500311115

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s an( attit"(esre/"ire( to "se specia#ie( comm"nication s)i##s tomeet speci$ic nee(s o$ interna# an( interna# c#ientscon("ct inter&ies $aci#itate gro"p o$ (isc"ssions an(contri%"te to te (e&e#opment o$ comm"nicationstrategies.

ELEMENT PERFORMANCE CRITERIAItalicized terms are e#a%orate( in te ;ange o$ =aria%#es

7. 9eet common an(speci$ic comm"nicationnee(s o$ c#ients an(co##eag"es

7.7 Speci$ic comm"nication nee(s o$ c#ients an(co##eag"es are i(enti$ie( an( met

7.2 i$$erent approaces are "se( to meetcomm"nication nee(s o$ c#ients an( co##eag"es

7.3 Con$#ict is a((resse( prompt#' an( in a time#' a'an( in a manner ic (oes not compromise testan(ing o$ te organiation

2. Contri%"te to te

(e&e#opment o$

2.7 Strategies$or interna# an( eterna# (issemination o$in$ormation are (e&e#ope( promote( imp#emente(

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comm"nicationstrategies

an( re&iee( as re/"ire(2.2 Canne#s o$ comm"nication are esta%#ise( an(

re&iee( reg"#ar#'2.3 Coacing in e$$ecti&e comm"nication is pro&i(e(2.4 :or) re#ate( netor) an( re#ationsip are maintaine(

as necessar'2.5 Negotiation an( con$#ict reso#"tion strategies are "se(

ere re/"ire(2.? Comm"nication it c#ients an( co##eag"es is

appropriate to in(i&i("a# nee(s an( organiationa#o%@ecti&es

3. ;epresent teorganiation

3.7 :en participating in interna# or eterna# $or"mspresentation is re#e&ant appropriate#' researce(an( presente( in a manner to promote teorganiation

3.2 Presentation is c#ear an( se/"entia# an( (e#i&ere(

itin a pre(etermine( time3.3 1ti#ie appropriate me(ia to enance presentation3.4 i$$erences in &ies are respecte(3.5 :ritten comm"nication is consistent it

organiationa# stan(ar(s3.? *n/"iries are respon(e( in a manner consistent it

organiationa# stan(ar(

4. Faci#itate gro"p(isc"ssion

4.7 9ecanisms ic enance effective groupinteraction is (e$ine( an( imp#emente(

4.2 Strategies ic enco"rage a## gro"p mem%ers to

participate are "se( ro"tine#'4.3 O%@ecti&es an( agen(a $or meetings an( (isc"ssionsare ro"tine#' set an( $o##oe(

4.4 ;e#e&ant in$ormation is pro&i(e( to gro"p to $aci#itateo"tcomes

4.5 E&a#"ation o$ gro"p comm"nication strategies is"n(erta)en to promote participation o$ a## parties

4.? Speci$ic comm"nication nee(s o$ in(i&i("a#s arei(enti$ie( an( a((resse(

5. Con("ct inter&ie 5.7 A range o$ appropriate comm"nication strategies areemp#o'e( in interview situations

5.2 ;ecor(s o$ inter&ies are ma(e an( maintaine( inaccor(ance it organiationa# proce("res

5.3 E$$ecti&e /"estioning #istening an( non&er%a#comm"nication tecni/"es are "se( to ens"re tatre/"ire( message is comm"nicate(

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RANGE OF VARIA'LES

RANGE

7. Strategies 7.7 ;ecogniing on #imitations7.2 ;e$erra# to specia#ists7.3 1ti#iing tecni/"es an( ai(s7.4 Pro&i(ing ritten (ra$ts7.5 =er%a# an( non &er%a# comm"nication

2. E$$ecti&e gro"pinteraction

2.7 *(enti$'ing an( e&a#"ating at is occ"rring itinan interaction in a non @"(gmenta# a'

2.2 1sing acti&e #istening2.3 9a)ing (ecision a%o"t appropriate or(s

%ea&ior

2.4 P"tting togeter response ic is c"#t"ra##'appropriate

2.5 Epressing an in(i&i("a# perspecti&e2.? Epressing on pi#osop' i(eo#og' an(

%ac)gro"n( an( ep#oring impact itre#e&ance to comm"nication

3. T'pes o$ *nter&ie 3.7 ;e#ate( to sta$$ iss"es3.2 ;o"tine3.3 Con$i(entia#3.4 E&i(entia#

3.5 Non (isc#os"re-------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


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3.? isc#os"re

4. *nter&ie sit"ations 4.7 Esta%#is rapport4.2 E#icit $acts an( in$ormation4.3 Faci#itate reso#"tion o$ iss"es

4.4 e&e#op action p#ans4.5 i$$"se potentia##' (i$$ic"#t sit"ation

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EVIDENCE GUIDE

7. Critica# aspects o$Competenc'

Assessment re/"ires e&i(ence tat te can(i(ate07.7 emonstrate( e$$ecti&e comm"nication s)i##s it

c#ients accessing ser&ice an( or) co##eag"es7.2 A(opte( re#e&ant comm"nication tecni/"es an(

strategies to meet c#ient partic"#ar nee(s an((i$$ic"#ties

2. 1n(erpinningno#e(ge

2.7 Comm"nication process2.2 'namics o$ gro"ps an( (i$$erent st'#es o$ gro"p

#ea(ersip2.3 Comm"nication s)i##s re#e&ant to c#ient gro"ps

3. 1n(erpinningS)i##s

3.7 F"## range o$ comm"nication tecni/"es inc#"(ing03.7.7 F"## range o$ comm"nication3.7.2 Acti&e #istening3.7.3 Fee(%ac)3.7.4 *nterpretation3.7.5 ;o#e %o"n(aries setting3.7.? Negotiation3.7. Esta%#ising empat'

3.2 Comm"nication s)i##s re/"ire( to $"#$i## @o% ro#es asspeci$ie( %' te organiation

4. ;eso"rce*mp#ications

4.7 Access to appropriate or)p#ace ere assessmentcan ta)e p#ace

5. 9eto(s o$Assessment

Competenc' ma' %e assesse( tro"g5.7 irect o%ser&ation5.2 Ora# *nter&ie

?. Contet $orAssessment

?.7 Tis "nit so"#( %e assesse( on te @o% tro"g

sim"#ation

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UNIT OF COMPETENCY DEVELOP TEAMS AND INDIVIDUALS

UNIT CODE 500311116

UNIT DESCRIPTOR Tis "nit co&ers te s)i##s )no#e(ge an( attit"(esre/"ire( to (etermine in(i&i("a# an( team(e&e#opment nee(s an( $aci#itate te (e&e#opment o$te or)gro"p.

ELEMENTPERFORMANCE CRITERIA

Italicized terms are e#a%orate( in te ;ange o$ =aria%#es

7. Pro&i(e team#ea(ersip

7.7. Learning and development needs ares'stematica##' i(enti$ie( an( imp#emente( in #ineit organizational requirements

7.2. Learning p#an to meet in(i&i("a# an( gro"p trainingan( (e&e#opmenta# nee(s is co##a%orati&e#'(e&e#ope( an( imp#emente(

7.3. *n(i&i("a#s are enco"rage( to se#$ e&a#"ateper$ormance an( i(enti$' areas $or impro&ement

7.4. Feedback on performanceo$ team mem%ers isco##ecte( $rom re#e&ant so"rces an( compare( itesta%#ise( team #earning process

2. Foster in(i&i("a# an(organiationa# grot

2.7. Learning an( (e&e#opment program goa#s an(o%@ecti&es are i(enti$ie( to matc te speci$ic)no#e(ge an( s)i##s re/"irements o$ competenc'

stan(ar(s2.2. Learning delivery methods are appropriate to te#earning goa#s te #earning st'#e o$ participantsan( a&ai#a%i#it' o$ e/"ipment an( reso"rces

2.3. :or)p#ace #earning opport"nities an( coacingmentoring assistance are pro&i(e( to $aci#itatein(i&i("a# an( team acie&ement o$ competencies

2.4. ;eso"rces an( time#ines re/"ire( $or #earningacti&ities are i(enti$ie( an( appro&e( inaccor(ance it organiationa# re/"irements

3. 9onitor an( e&a#"ate

or)p#ace #earning

3.7. Fee(%ac) $rom in(i&i("a#s or teams is "se( to

i(enti$' an( imp#ement impro&ements in $"t"re#earning arrangements

3.2. O"tcomes an( per$ormance o$ in(i&i("a#steamsare assesse( an( recor(e( to (etermine tee$$ecti&eness o$ (e&e#opment programs an( teetent o$ a((itiona# s"pport

3.3. 9o(i$ications to #earning p#ans are negotiate( toimpro&e te e$$icienc' an( e$$ecti&eness o$ #earning

3.4. ;ecor(s an( reports o$ competenc' aremaintaine( itin organiationa# re/"irement

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4. e&e#op team commitmentan( cooperation 4.7. Open comm"nication processes to o%tain an(sare in$ormation is "se( %' team

4.2. ecisions are reace( %' te team inaccor(ance it its agree( ro#es an(responsi%i#ities

4.3. 9"t"a# concern an( camara(erie are(e&e#ope( in te team

5. Faci#itate accomp#ismento$ organiationa# goa#s

5.7. Team mem%ers acti&e#' participate( in teamacti&ities an( comm"nication processes

5.2. Teams mem%ers (e&e#ope( in(i&i("a# an(@oint responsi%i#it' $or teir actions

5.3. Co##a%orati&e e$$orts are s"staine( to attainorganiationa# goa#s

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RANGE OF VARIA'LES

VARIA'LE RANGE

7. Learning an(

(e&e#opment nee(s

7.7 Coacing mentoring an(or s"per&ision7.2 Forma#in$orma# #earning program7.3 *nterna#eterna# training pro&ision7.4 :or) eperienceecangeopport"nities7.5 Persona# st"('7.? Career p#anning(e&e#opment7. Per$ormance appraisa#s7. :or)p#ace s)i##s assessment7.> ;ecognition o$ prior #earning

2. Organiationa#re/"irements

2.7 !"a#it' ass"rance an(or proce("res man"a#s2.2


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EVIDENCE GUIDE

7. Critica# aspects o$

Competenc'

Assessment re/"ires e&i(ence tat te can(i(ate0

7.7. *(enti$ie( an( imp#emente( #earning opport"nities $oroters

7.2.


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Te $o##oing reso"rces MUST %e pro&i(e(0

4.7. Access to re#e&ant or)p#ace or appropriate#'

sim"#ate( en&ironment ere assessment can ta)ep#ace

4.2. 9ateria#s re#e&ant to te propose( acti&it' or tas)s


Competenc' ma' %e assesse( tro"g0

5.7. O%ser&ation o$ or) acti&ities o$ te in(i&i("a#mem%er in re#ation to te or) acti&ities o$ te gro"p

5.2. O%ser&ation o$ sim"#ation an( or ro#e p#a' in&o#&ingte participation o$ in(i&i("a# mem%er to teattainment o$ organiationa# goa#

5.3. Case st"(ies an( scenarios as a %asis $or (isc"ssiono$ iss"es an( strategies in teamor)


?.7. Competenc' ma' %e assesse( in or)p#ace or in asim"#ate( or)p#ace setting

?.2. Assessment sa## %e o%ser&e( i#e tas) are %eing"n(erta)en eter in(i&i("a##' or in-gro"p

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UNIT OF COMPETENCY APPLY PRO'LEM SOLVING TEC8NIQUES IN T8EWORKPLACE

UNIT CODE 50031111

UNIT DESCRIPTOR Tis competenc' co&ers te )no#e(ge s)i##s an(attit"(es re/"ire( to app#' te process o$ pro%#emso#&ing an( oter pro%#ems %e'on( tose associate((irect#' it te process "nit. *t inc#"(es teapp#ication o$ str"ct"re( processes an( impro&ementtoo#s. Tis competenc' is t'pica##' per$orme( %' aneperience( tecnician team #ea(er or s"per&isor.



7. Ana#'e te pro%#em 7.7. *ss"esconcerns are e&a#"ate( %ase( on (atagatere(

7.2. Possi%#e ca"ses o$ pro%#em are i(enti$ie( itinte area of responsibilityas %ase( oneperience an( te "se o$ pro%#em so#&ingtoo#sana#'tica# tecni/"es

7.3Possi%#e ca"se statements are (e&e#ope( %ase( on$in(ings

2. *(enti$' possi%#e

so#"tions

2.7 A## possi%#e options are consi(ere( $or reso#"tion o$te pro%#em in accor(ance it safetyan(

operating proce("res2.2 Strengts an( ea)nesses o$ possi%#e options are

consi(ere(2.3 Correcti&e action is (etermine( to reso#&e te

pro%#em an( its possi%#e $"t"re ca"ses

3. ;ecommen( so#"tionto igermanagement

3.7;eportcommunicationor documentation areprepare(

3.2;ecommen(ations are presente( to appropriatepersonne#

3.3;ecommen(ations are $o##oe(-"p i$ re/"ire(

4. *mp#ement so#"tion4.7 9eas"ra%#e o%@ecti&es are i(enti$ie(4.2 ;eso"rce nee(s are i(enti$ie(4.3 Time#ines are i(enti$ie( in accor(ance it p#an

5. E&a#"ate9onitorres"#ts an( o"tcome

5.7. Processes an( impro&ements are i(enti$ie( %ase(on e&a#"ati&e assessment o$ pro%#em

5.2. ;ecommen(ations are prepare( an( s"%mitte( tos"periors.

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RANGE OF VARIA'LES

VARIA'LE RANGE

7. Area o$ responsi%i#it' =aria%#es ma' inc#"(e %"t are #imite( to07.7. :or) en&ironment7.2. Pro%#em so#"tion processes7.3. Pre&entati&e maintenance an( (iagnostic

po#ic'7.4. ;o#es an( tecnica# responsi%i#ities

2. Occ"pationa# 8ea#t an(Sa$et'

2.7. As per compan' stat"tor' an( &en(orre/"irements. Ergonomic an( en&ironmenta#

$actors m"st %e consi(ere( ("ring te(emonstration o$ tis competenc'.

3. Comm"nication=aria%#es ma' inc#"(e %"t are not #imite( to0

3.7.%ot an( ritten an( printe( materia#3.2. interna# memos3.3.e#ectronic mai#3.4.%rie$ing notes an(3.5.%"##etin %oar(s.

4. oc"mentation

4.7. A"(it trai#s

4.2. Naming stan(ar(s4.3. =ersion contro#

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EVIDENCE GUIDE

7. Critica# aspects o$

Competenc'


7.7. Ana#'e( te pro%#em7.2. *(enti$ie( possi%#e so#"tions7.3. *mp#emente( so#"tions7.4. ;ecommen(e( so#"tions to iger management7.5. O"tcome e&a#"ate(monitore(

E&i(ence o$ satis$actor' per$ormance in tis "nit can %eo%taine( %' o%ser&ation o$ per$ormance an( /"estioningto in(icate )no#e(ge an( "n(erstan(ing o$ te e#ementso$ te competenc' an( per$ormance criteria.


2.7. Broa( "n(erstan(ing o$ s'stems organiationa#s'stems an( $"nctions

2.2. Broa( )no#e(ge o$ e#p (es) an( maintenancepractices

2.3. C"rrent in("str' accepte( ar(are an( so$tarepro("cts it %roa( an( (etai#e( )no#e(ge o$ itsgenera# $eat"res an( capa%i#ities

2.4. Broa( )no#e(ge o$ te operating s'stem2.5. Broa( )no#e(ge o$ te c#ient %"siness (omain2.?. Broa( )no#e(ge %ase( incorporating c"rrent

in("str' practices re#ate( to esca#ation proce("res

2.. Broa( )no#e(ge %ase( o$ (iagnostic too#s2..


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5.7. Tro"g (irect o%ser&ation o$ app#ication totas)s an( /"estions re#ate( to "n(erpinning)no#e(ge

1n(er genera# g"i(ance cec)ing &ario"s stages o$operation an( at te comp#etion o$ te acti&it' againstper$ormance criteria an( speci$ications


?.7. Competenc' ma' %e assesse( in te or) p#aceor in a sim"#ate( or) p#ace setting

?.2. Assessment sa## %e carrie( o"t tro"g

TESAs Accre(ite( AssessmentCenters=en"es i#e tas)s are "n(erta)eneiter in(i&i("a##' or as part o$ a team "n(er#imite( s"per&ision

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UNIT OF COMPETENCY COLLECT ANALY7E AND ORGANI7E INFORMATION

UNIT CODE 50031111:

UNIT DESCRIPTOR Tis "nit co&ers te o"tcomes re/"ire( to processana#'e interpret an( organieor)p#ace in$ormation an(oter re#e&ant (ata.

.


Italicizedterms are e#a%orate( in te ;ange o$ =aria%#es

7. St"(' in$ormationre/"irements

7.7 Nee(s are i(enti$ie( "sing esta%#ise( researchprocedures

7.2 ;e#e&ant formsan( recor(ing s'stems are "se( togater te in$ormation.

7.3 ;espon(ents are se#ecte( to imp#ement s"r&e' researc %ase( on esta%#ise( proce("res.

2. Process (ata 2.7 Dataare co##ecte( an( co##ate( %ase( on teprescri%e( meto(.

2.2 ;e#e&ant (ata are "se( as re$erences in accor(anceit te o%@ecti&es o$ te program.

2.3 Informationis compi#e( accor(ing to te re/"ire(

$orm.

3. Ana#'e interpret an(organie in$ormationgatere(

3.7 ata are ana#'e( "sing re#e&ant methodologies3.2 :ere app#ica%#e statistical analysis/methodsare

emp#o'e( accor(ing to te o%@ecti&es o$ te program3.3


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RANGE OF VARIA'LES

VARIA'LE R A N G E

7. ;esearc proce("res 9a' inc#"(e %"t are not #imite( to07.7 TNA7.2 Front-en( ana#'sis7.3 S"r&e's7.4 *nter&ies7.5 F"nctiona# ana#'sis7.? AC19 researc

2. Forms 9a' inc#"(e %"t are not #imite( to02.7 S"r&e' $orms!"estionnaires2.2 Persona# in$ormationPro$i#e

2.3 Acci(ent report $orm2.4 ;e/"isition s#ip2.5 o% or(ers2.? P"rcase re/"est $orm2. *nci(ent report $orm

3. ata 3.7. ;a ata

4. *n$ormation 4.7. Processe( an( pac)age( (ata

5. 9eto(o#ogies 5.7 !"a#itati&e meto(s5.2 !"antitati&e meto(s

?. Statistica#ana#'sismeto(s

?.7. A&erages +9ean 9e(ian 9o(e,?.2. Percentage?.3. ;an)s?.4. Fre/"enc' istri%"tion?.5 Statistica# test

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EVIDENCE GUIDE

7. Critica# Aspects o$Competenc'

Assessment re/"ires e&i(ence tat te can(i(ate7.7 etermine( in$ormation re/"irements %ase( on

organiationa# goa#s an( o%@ecti&es.7.2 1se( re#e&ant $orms an( recor(ing s'stems to gater (ata7.3 Processe( (ata %ase( on te o%@ecti&es o$ te program7.4 1ti#ie( re#e&ant researc meto(s %ase( on te o%@ecti&e

o$ te program7.5 Ana#'e( an( organie( in$ormation gatere(7.? S"%mitte(isseminate( tecnica# reports to concerne(

o$$ices


2.7 ata processing *n$ormationana#'sis an( interpretation2.2 ;esearc meto(s

2.2.7 !"a#itati&e2.2.2 !"antitati&e2.2.3 Statistica#

2.3 ;eport riting2.4 1se o$ re#e&ant so$tare

2.4.7 Sprea(seets2.4.2 Presentation grapics2.4.3 :or) processor2.4.4 Statistica# pac)age

3. 1n(erpinning S)i##s 3.7 Comm"nicating e$$ecti&e#'3.2 Per$orming researc an( ana#'sis3.3 ;ea(ing interpreting (ata an( in$ormation3.4 Pro%#em so#&ing


Te $o##oing reso"rces MUST%e pro&i(e(04.7 :or)p#ace or assessment #ocation4.2 Access to o$$ice e/"ipment an( $aci#ities re#e&ant to te

"nit4.3 Case st"(iesscenarios


Competenc' ma' %e assesse( tro"g05.7 :ritten Ora# Eamination5.2 *nter&ies5.3 Port$o#io


?.7 Competenc' ma' %e assesse( in act"a# or)p#ace orTESA Accre(ite( Assessment Center

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UNIT OF COMPETENCY PLAN AND ORGANI7E WORK

UNIT CODE 500311119

UNIT DESCRIPTOR Tis "nit co&ers te o"tcomes re/"ire( in p#anningan( organiing or). *t ma' %e app#ie( to a sma##

in(epen(ent operation or to a section o$ a #argeorganiation.



7. Set o%@ecti&es 7.7 b!ectivesare consistent it an( #in)e( toor) acti&ities in accor(ance it organiationa#aims

7.2 O%@ecti&es are state( as meas"ra%#e targets itc#ear time $rames

7.3 S"pport an( commitment o$ team mem%ers arere$#ecte( in te o%@ecti&es7.4 ;ea#istic an( attaina%#e o%@ecti&es are i(enti$ie(

2. P#an an( sce("#e or)acti&ities

2.7 Tas)sor) acti&ities to %e comp#ete( arei(enti$ie( an( prioritie( as (irecte(

2.2 Tas)sor) acti&ities are %ro)en (on into stepsin accor(ance it set time $rames acie&a%#ecomponents in accor(ance it set time $rames

2.3 "esources are a##ocate( as per re/"irements o$te acti&it'

2.4 Schedule of work activities is coor(inate( it

personne# concerne(3. *mp#ement or) p#ans 3.7 #ork methods and practices are i(enti$ie( in

cons"#tation it personne# concerne(3.2 #ork plans are imp#emente( in accor(ance it

set time $rames reso"rces an( standards

4. 9onitor or) acti&ities 4.7 :or) acti&ities are monitore( an( compare( itset o%@ecti&es

4.2 :or) per$ormance is monitore(4.3 e&iations $rom or) acti&ities are reporte( an(

recommen(ations are coor(inate( itappropriate personne# an( in accor(ance it

set stan(ar(s4.4 ;eporting re/"irements are comp#ie( it in

accor(ance it recommen(e( $ormat4.5 O%ser&e time#iness o$ report4.? Fi#es are esta%#ise( an( maintaine( in

accor(ance it stan(ar( operating proce("res

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


22/70



5. ;e&ie an( e&a#"ate

or) p#ans an(acti&ities

5.7 :or) p#ans strategies an( imp#ementation are

re&iee( %ase( on acc"rate re#e&ant an(c"rrent in$ormation5.2 ;e&ie is %ase( on compreensi&e cons"#tation

it appropriate personne# on o"tcomes o$ or)p#ans an( re#ia%#e $ee(%ac)

5.3 ;es"#ts o$ re&ie are pro&i(e( to concerne(parties an( $orme( as te %asis $ora(@"stmentssimp#i$ications to %e ma(e topo#icies processes an( acti&ities

5.4 Per$ormance appraisa# is con("cte( in accor(anceit organiation r"#es an( reg"#ations

5.5 Per$ormance appraisa# report is prepare( an((oc"mente( reg"#ar#' as per organiationre/"irements.

5.? ;ecommen(ations are prepare( an( presente( toappropriate personnel/authorities

5. Feedback mechanismsare imp#emente( in #ineit organiation po#icies

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23/70

RANGE OF VARIA'LES

RANGE

7. O%@ecti&es 7.7. Speci$ic7.2.


24/70

.2. *n$orma# $ee(%ac).3. Forma# $ee(%ac)

.5. S"r&e'.?.


25/70

EVIDENCE GUIDE



7.7. Set o%@ecti&es

7.2. P#anne( an( sce("#e( or) acti&ities7.3. *mp#emente( or) p#ans7.4. 9onitore( or) acti&ities7.5. ;e&iee( an( e&a#"ate( or) p#ans an( acti&ities


2.7. Organiations strategic p#an po#icies r"#es an(reg"#ations #as an( o%@ecti&es $or or) "nitacti&ities an( priorities

2.2. Organiations po#icies strategic p#ans g"i(e#inesre#ate( to te ro#e o$ te or) "nit

2.3. Team or) an( cons"#tation strategies

3. 1n(erpinningS)i##s

3.7. P#anning3.2. Lea(ing3.3. Organiing3.4. Coor(inating3.5. Comm"nication S)i##s3.?. *nter-an( intra-personmoti&ation s)i##s3.. Presentation s)i##s


Te $o##oing reso"rces MUST%e pro&i(e(

4.7. Too#s e/"ipment an( $aci#ities appropriate to tepropose( acti&ities

4.2. 9ateria#s re#e&ant to te propose( acti&ities4.3. :or) p#an sce("#es4.4. raings s)etces or %#"eprint



5.7. irect o%ser&ation/"estioning5.2. Practica# eercises on P#anning an( Sce("#ing

:or) Acti&ities

5.3. Tir( Part' ;eport +co##ection o$ competenc'e&i(ence,


?.7. Competenc' ma' %e assesse( in te or)p#ace orin sim"#ate( or)

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26/70

UNIT OF COMPETENCY PROMOTE ENVIRONMENTAL PROTECTION

UNIT CODE 500311120

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s an( attit"(esre/"ire( in a(ering to en&ironmenta# protection princip#esstrategies an( g"i(e#ines


Italicizedterms are e#a%orate( in te ;ange o$ =aria%#es

7. St"(' g"i(e#ines $oren&ironmenta#concerns.

7.7 En&ironmenta#(;#+(,"#$%+

2.2 *n(i&i("a# ro#esresponsi%i#itiesare (etermine( an(

per$orme(%ase( on te acti&ities i(enti$ie(.2.4 Pro%#ems constraints enco"ntere( are reso#&e( in

accor(ance it organiations po#icies an( g"i(e#ines2.5 Sta)eo#(ers are cons"#te( %ase( on compan'

g"i(e#ines.

3. 9onitor acti&ities onen&ironmenta#protection programs

3.7 Acti&ities areperiodicallymonitore( an( e&a#"ate(accor(ing to te o%@ecti&es o$ te en&ironmenta#program

3.2 Fee(%ac) $rom sta)eo#(ers are gatere( an(consi(ere( in proposing enancements to teprogram %ase( on cons"#tations

3.3 ata gatere( are ana#'e( %ase( on e&a#"ationre/"irements

3.4 ;ecommen(ations are s"%mitte( %ase( on te$in(ings.

3.5 9anagement s"pport s'stems aresetesta%#ise( to s"stain an( enance te program

3.? En&ironmenta# inci(ents are monitore( an( reporte(to concerne(proper a"torities.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


27/70

RANGE OF VARIA'LES

VARIA'LE R A N G E

7. Legis#ationsCon&entions 9a' inc#"(e %"t are not #imite( to07.7 C#ean Air act7.2 C#ean :ater Act7.3 So#i( :aste 9anagement7.4 9ontrea# Protoco#7.5 'oto Protoco#

2. En&ironmenta#aspectsimpacts

2.7 Air po##"tion2.2 :ater po##"tion2.3 Noise po##"tion2.4 So#i( aste

2.5 F#oo( contro#2.? e$orestationen"(ation2. ;a(iationN"c#ear ;a(io Fre/"enc' 9icroa&es2. Sit"ation2.> Soi# erosion +e.g. !"arr'ing 9ining etc.,2.76 Cora# ree$marine #i$e protection

3. *n("stria# stan(ar(sEn&ironmenta# practices

3.7 ECC stan(ar(s3.2 *SO stan(ar(s3.3 compan' en&ironmenta# management s'stems

+E9S,

4. Perio(ic 4.7 o"r#'4.2 (ai#'4.3 ee)#'4.4 mont#'4.5 /"arter#'4.? 'ear#'

5. ProgramsActi&ities 5.7 :aste (isposa# +on-site an( o$$-site,5.2 ;epair an( maintenance o$ e/"ipment

5.3 Treatment an( (isposa# operations5.4 C#ean-"p acti&ities5.5 La%orator' an( ana#'tica# test5.? 9onitoring an( e&a#"ation

5. En&ironmenta# a(&ocac' programs

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28/70

EVIDENCE GUIDE


Assessment re/"ires e&i(ence tat te can(i(ate07.7 emonstrate( )no#e(ge o$ en&ironmenta# #egis#ations

an( #oca# or(inances accor(ing to te (i$$erent

en&ironmenta# iss"esconcerns.7.2 escri%e( in("stria# stan(ar( en&ironmenta# practices

accor(ing to te (i$$erent en&ironmenta# iss"esconcerns.7.3 ;eso#&e( pro%#ems constraints enco"ntere( %ase( on

management stan(ar( proce("res7.4 *mp#emente( an( monitore( en&ironmenta# practices on a

perio(ic %asis as per compan' g"i(e#ines7.5 ;ecommen(e( so#"tions $or te impro&ement o$ te

program7.? 9onitore( an( reporte( to proper a"torities an'

en&ironmenta# inci(ents


2.7 Feat"res o$ an en&ironmenta# management strateg'2.2 En&ironmenta# iss"esconcerns2.3 *nternationa# En&ironmenta# Protoco#s +9ontrea# 'oto,2.4 :aste minimiation ierarc'2.5 En&ironmenta# p#anningmanagement2.? Comm"nit' nee(s an( epectations2. ;eso"rce a&ai#a%i#it'2. En&ironment-$rien(#'en&ironmenta# a(&ocates2.> 5S o$


29/70

COMMON COMPETENCIES

UNIT TITLE USE 8AND TOOLSUNIT CODE ELC24201

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s an( attit"(es on te sa$e"se an(#ing an( maintenance o$ too#s.


Italicized &oldterms are e#a%orate( in te ;angeo$ =aria%#es

7. P#an an( prepare $ortas)s to %e "n(erta)en

7.7. Tas)s to %e "n(erta)en are proper#' i(enti$ie(7.2. Appropriate hand toolsare i(enti$ie( an( se#ecte(

accor(ing to te tas) re/"irements

2. Prepare an( too#s 2.7. Appropriate an( too#s are cec)e( $or properoperation an( sa$et'

2.2. 1nsa$e or $a"#t' too#s are i(enti$ie( an( mar)e( $orrepair accor(ing to stan(ar( compan' proce("re

3. 1se appropriate an(too#s an( test e/"ipment

3.7. Too#s are "se( accor(ing to tas)s "n(erta)en3.2. A## sa$et' proce("res in "sing too#s are o%ser&e(

at a## times an( appropriatepersonal protectiveequipment+PPE, are "se(

3.3. 9a#$"nctions "np#anne( or "n"s"a# e&ents arereporte( to te s"per&isor

4. 9aintain an( too#s 4.7. Too#s are not (roppe( to a&oi( (amage

4.2. ;o"tine maintenanceo$ too#s "n(erta)enaccor(ing to stan(ar( operationa# proce("resprincip#es an( tecni/"es

4.3. Too#s are store( sa$e#' in appropriate #ocations inaccor(ance it man"$act"rers speci$ications orstan(ar( operating proce("res

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


30/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. 8an( too#s 7.7. 8an( too#s $or a(@"sting (ismant#ing assem%#ing$inising c"tting. Too# set inc#"(es te $o##oing%"t not #imite( to0 scre (ri&ers p#iers p"ncesrences $i#es

2. Persona# Protecti&eE/"ipment +PPE,

2.7.


31/70

EVIDENCE GUIDE

7. Critica# aspect o$competenc'

Assessment m"st so tat te can(i(ate0

7.7. emonstrate( sa$e or)ing practices at a## times

7.2. Comm"nicate( in$ormation a%o"t processese&ents or tas)s %eing "n(erta)en to ens"re asa$e an( e$$icient or)ing en&ironment

7.3. P#anne( tas)s in a## sit"ations an( re&iee( tas)re/"irements as appropriate

7.4. Per$orme( a## tas)s to speci$ication7.5. 9aintaine( an( store( too#s in appropriate

#ocation

2. 1n(erpinning)no#e(ge

2.7. Sa$et'2.7.7. Sa$et' re/"irements in an(#ing too#s

2.2. Too#s 02.2.7. F"nction Operation Common $a"#ts

2.3. Processes Operations S'stems2.3.7. 9aintenance o$ too#s2.3.2. Storage o$ Too#s

3. 1n(erpinning s)i##s 3.7. ;ea(ing s)i##s re/"ire( to interpret or)instr"ction an( n"merica# s)i##s

3.2. Comm"nication s)i##s3.3. Pro%#em so#&ing in emergenc' sit"ation

4. 9eto( o$ assessment Competenc' in tis "nit m"st %e assesse( tro"g04.7. O%ser&ation4.2. Ora# /"estioning

5. ;eso"rce *mp#ication 5.7. Too#s ma' inc#"(e te $o##oing %"t not #imite( to05.7.7. scre (ri&ers5.7.2. p#iers5.7.3. p"nces5.7.4. rences $i#es

?. Contet o$ Assessment ?.7. Assessment ma' %e con("cte( in te or)p#aceor in a sim"#ate( en&ironment

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


32/70

UNIT TITLE PERFORM MENSURATION AND CALCULATIONUNIT CODE ELC311201

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s an( attit"(es an( &a#"esnee(e( i(enti$' care an(#e an( "se meas"ring instr"ments

PERFORMANCECRITERIA


7. Se#ect meas"ringinstr"ments

7.7. O%@ect or component to %e meas"re( isi(enti$ie(

7.2. Correct speci$ications are o%taine( $rom re#e&antso"rce7.3. 9eas"ring too#s are se#ecte( in #ine it @o%

re/"irements

2. Carr' o"t meas"rementsan( ca#c"#ation

2.7. Appropriate measuring instrumentis se#ecte(to acie&e re/"ire( o"tcome

2.2. Acc"rate meas"rements are o%taine( $or @o%2.3. 'alculationnee(e( to comp#ete or) tas)s are

per$orme( "sing te $o"r %asic process o$a((ition +H, s"%traction +-, m"#tip#ication +,

an( (i&ision +,2.4. Ca#c"#ation in&o#&ing $ractions percentages an(

mie( n"m%ers are "se( to comp#ete or)p#acetas)s.

2.5. N"merica# comp"tation is se#$-cec)e( an(correcte( $or acc"rac'

2.?. *nstr"ments are rea( to te #imit o$ acc"rac' o$te too#.

3. 9aintain meas"ringinstr"ments

3.7. 9eas"ring instr"ments are not (roppe( to a&oi((amage

3.2. 9eas"ring instr"ments are c#eane( %e$ore an(a$ter "sing.

3.3. Proper storage o$ instr"ments "n(erta)enaccor(ing to man"$act"rers speci$ications an(stan(ar( operating proce("res.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


33/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. 9eas"ring instr"ments 7.7. Straigt e(ge7.2. Tor/"e ga"ge7.3. Tr' s/"are7.4. Protractor7.5. Com%ination ga"ge7.?. Stee# r"#e

2. Ca#c"#ationin(s o$ part mens"ration inc#"(es te $o##oing%"t not #imite( to2.7. =o#"me

2.2. Area2.3. isp#acement2.4. *nsi(e (iameter2.5. Circ"m$erence2.?. Lengt2.. Tic)ness2.. O"tsi(e (iameter2.>. Taper 2.76. O"t o$ ro"n(ness

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


34/70

EVIDENCE GUIDE


Assessment m"st so tat te can(i(ate07.7. se#ecte( proper meas"ring instr"ments

accor(ing to tas)s7.2. carrie( o"t meas"rement an( ca#c"#ations7.3. maintaine( an( stores instr"ments

2. 1n(erpinning )no#e(ge 2.7. T'pes o$ meas"ring instr"ments an( teir "ses2.2. Sa$e an(#ing proce("res in "sing meas"ring

instr"ments2.3. Fo"r $"n(amenta# operation o$ matematics2.4. Form"#a $or &o#"me area perimeter an( oter

geometric $ig"res

3. 1n(erpinning s)i##s 3.7. ;ea(ing s)i##s re/"ire( to interpret or)instr"ction

3.2. Comm"nication s)i##s3.3. 8an(#ing meas"ring instr"ments3.4. Per$orming matematica# ca#c"#ations "sing te

$o"r $"n(amenta# operations3.5. =is"a#iing o%@ects an( sapes3.?. *nterpreting $orm"#ae

4. 9eto( o$ assessment Competenc' in tis "nit m"st %e assesse( tro"g0

4.7. O%ser&ation4.2. Ora# /"estioning

5. ;eso"rce imp#ication 5.7. P#ace o$ assessment5.2. 9eas"ring instr"ments5.3. Straigt e(ge5.4. Tor/"e ga"ge5.5. Tr' s/"are5.?. Protractor5.. Com%ination ga"ge

5.. Stee# r"#e

?. Contet o$ Assessment ?.7. Assessment ma' %e con("cte( in teor)p#ace or in a sim"#ate( en&ironment

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


35/70

UNIT TITLE PREPARE AND INTERPRET TEC8NICAL DRAWINGUNIT CODE ELC311202

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s an( attit"(es an( &a#"esnee(e( to prepareinterpret (iagrams engineering

a%%re&iation an( (raings s'm%o#s (imension.



7. *(enti$' (i$$erent )in(s o$tecnica# (raings

7.7. Correct technical drawingis se#ecte(accor(ing to @o% re/"irements.

7.2. Tecnica# (raings are segregate( inaccor(ance it te t'pes an( )in(s o$(raings

2. *nterpret tecnica# (raing 2.7. Components assem%#ies or o%@ects arerecognie( as re/"ire(.

2.2. Dimensionso$ te )e' $eat"res o$ teo%@ects (epicte( in te (raing are correct#'i(enti$ie(.

2.3. Symbols"se( in te (raing are i(enti$ie(an( interprete( correct#'.

2.4. raing is cec)e( an( &a#i(ate( against @o%re/"irements or e/"ipment in accor(anceit stan(ar( operating proce("res.

3. Preparema)e canges toe#ectrica#e#ectronicscematics an( (raings

3.7. E#ectrica#e#ectronic scematic is (ran an(correct#' i(enti$ie(.

3.2. Correct (raing is i(enti$ie( e/"ipment arese#ecte( an( "se( in accor(ance it @o%re/"irements.

4. Store tecnica# (raings an(e/"ipment instr"ments

4.7. Care an( maintenance o$ (raings are"n(erta)en accor(ing to compan'proce("res.

4.2. Tecnica# (raings are recor(e( an(

in&entor' is prepare( in accor(ance itcompan' proce("res.

4.3. Proper storage o$ instr"ments is "n(erta)enaccor(ing to compan' proce("res.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------T;A*N*N< ;E


36/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. Tecnica# (raings Tecnica# (raings inc#"(e te $o##oing %"t not#imite( to0

7.7. Scematic (iagrams7.2. Carts7.3. B#oc) (iagrams7.4. La'-o"t p#ans7.5. Location p#ans7.?. Process an( instr"mentation (iagrams7.. Loop (iagrams

7.. S'stem Contro# iagrams

2. imensions imensions ma' inc#"(e %"t not #imite( to0

2.7. Lengt2.2. :i(t2.3. 8eigt2.4. iameter2.5. Ang#es

3. S'm%o#s 9a' inc#"(e %"t not #imite( to0

3.7. NEC- Nationa# E#ectric Co(e3.2. *EC -*nternationa# E#ectrotecnica# Commission3.3. AS9E - American Societ' o$ 9ecanica#

Engineers3.4. *EEE - *nstit"te o$ E#ectrica# an( E#ectronics

Engineers3.5. *SA - *nstr"mentation S'stem an( A"tomation

Societ'

4. *nstr"mentsE/"ipment 4.7. Components(i&i(ers4.2. raing %oar(s4.3. ;"#ers4.4. T-s/"are4.5. Ca#c"#ator

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37/70

EVIDENCE GUIDE

7. Critica# aspect o$competencies


7.7. se#ecte( correct tecnica# (raing in #ine it @o%re/"irements

7.2. correct#' i(enti$ie( te o%@ects represente( in te(raing

7.3. i(enti$ie( an( interprete( s'm%o#s "se( in te(raing correct#'

7.4. prepare(pro("ce( e#ectrica#e#ectronic (raingsinc#"(ing a## re#e&ant speci$ications

7.5. store( (iagramse/"ipment

2. 1n(erpinning

)no#e(ge

2.7. raing con&entions

2.2. S'm%o#s2.3. imensioning Con&entions2.4. 9ar) "pNotation o$ raings2.5. 9atematics

2.5.7. Fo"r $"n(amenta# operations2.5.2. Percentage2.5.3. Fraction2.5.4. Trigonometric F"nctions2.5.5. A#ge%ra2.5.?.


38/70

UNIT TITLE APPLY QUALITY STANDARDSUNIT CODE ELC315202

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s +an(, attit"(es an(&a#"es nee(e( to app#' /"a#it' stan(ar(s in te or)p#ace.Te "nit a#so inc#"(es te app#ication o$ re#e&ant sa$et'

proce("res an( reg"#ations organiation proce("res an(c"stomer re/"irements



7. Assess /"a#it' o$recei&e( materia#s orcomponents

7.7. :or) instr"ctions are o%taine( an( or) is carrie(o"t in accor(ance it stan(ar( operatingproce("res

7.2. ;ecei&e( materials or component partsarecec)e( against or)p#ace stan(ar(s an(speci$ications

7.3. Fa"#t' materia# or components re#ate( to or) arei(enti$ie( an( iso#ate(

7.4. Faultsan( an' i(enti$ie( ca"ses are recor(e(an(or reporte( to te s"per&isor concerne( inaccor(ance it or)p#ace proce("res

7.5. Fa"#t' materia#s or components are rep#ace( inaccor(ance it or)p#ace proce("res

2. Assess on or)2.7. Documentationre#ati&e to /"a#it' itin te

compan' is i(enti$ie( an( "se(

2.2. Comp#ete( or) is cec)e( against or)p#acestan(ar(s re#e&ant to te tas) "n(erta)en2.3. Fa"#t' pieces are i(enti$ie( an( iso#ate(2.4. *n$ormation on te /"a#it' an( oter in(icators o$

pro("ction per$ormance is recor(e( in accor(anceit or)p#ace proce("res

2.5. *n cases o$ (e&iations $rom speci$ie( qualitystandards ca"ses are (oc"mente( an(reporte( in accor(ance it te or)p#acestan(ar(s operating proce("res

3. Engage in /"a#it'impro&ement

3.7. Process impro&ement proce("res are participate(in re#ationto or)p#ace assignment

3.2. :or) is carrie( o"t in accor(ance it processimpro&ement proce("res

3.3. Per$ormance o$ operation or /"a#it' o$ pro("ct orser&ice to ens"re customersatis$action ismonitore(

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39/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. 9ateria#scomponents 7.7. 9ateria#s ma' inc#"(e %"t not #imite( to07.7.7.ires7.7.2.ca%#es so#(ering #ea(7.7.3.e#ectrica# tape

7.2. Components ma' inc#"(e %"t not #imite( to07.2.7.*Cs7.2.2.io(es

2. Fa"#ts Fa"#ts ma' inc#"(e %"t not #imite( to02.7. Componentsmateria#s not accor(ingto

speci$ication

2.2. Componentsmateria#s contain man"$act"ring(e$ects

2.3. Componentsmateria#s (o not con$orm itgo&ernment reg"#ation i.e. PEC en&ironmenta#co(e

2.4. Componentsmateria#s a&e sa$et' (e$ect

3. oc"mentation 3.7. Organiation or) proce("res3.2. 9an"$act"rers instr"ction man"a#3.3. C"stomer re/"irements3.4. Forms

4. !"a#it' stan(ar(s 4.7. !"a#it' stan(ar(s ma' re#ate %"t not #imite( tote $o##oing04.7.7.materia#s4.7.2.component parts4.7.3.$ina# pro("ct4.7.4. pro("ction processes

5. C"stomer 5.7. Co-or)er 5.2. S"pp#ier

5.3. C#ient5.4. Organiation recei&ing te pro("ct or ser&ice

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EVIDENCE GUIDE



7.7. Carrie( o"t or) in accor(ance it tecompan's stan(ar( operating proce("res

7.2. Per$orme( tas) accor(ing to speci$ications7.3. ;eporte( (e$ects (etecte( in accor(ance it

stan(ar( operating proce("res7.4. Carrie( o"t or) in accor(ance it te process

impro&ement proce("res

2. 1n(erpinning )no#e(ge 2.7. ;e#e&ant pro("ction processes materia#s an(pro("cts

2.2. Caracteristics o$ materia#scomponent parts

"se( in e#ectronic pro("ction processes2.3. !"a#it' cec)ing proce("res2.4. :or)p#ace proce("res2.5. Sa$et' an( en&ironmenta# aspects o$ pro("ction

processes2.?. Fa"#t i(enti$ication an( reporting2.. !"a#it' impro&ement process


3.2. Comm"nication s)i##s nee(e( to interpret an(app#' (e$ine( or) proce("res

3.3. Carr' o"t or) in accor(ance it O8S po#iciesan( proce("res

4. 9eto( o$ assessment 4.7. Te assessor ma' se#ect to +2,o$ te $o##oingassessment meto(s to o%@ecti&e#' assess tecan(i(ate04.7.7. O%ser&ation4.7.2. !"estioning4.7.3. Practica# (emonstration

5. ;eso"rce imp#ication 5.7. 9ateria#s an( component parts an( e/"ipment to%e "se( in a rea# or sim"#ate( e#ectronicpro("ction sit"ation

?. Contet o$ Assessment ?.7. Assessment ma' %e con("cte( in te or)p#aceor in a sim"#ate( en&ironment.

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UNIT TITLE PERFORM COMPUTER OPERATIONSUNIT CODE ELC311203

UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s +an(, attit"(es an(&a#"es nee(e( to per$orm comp"ter operations ic inc#"(e

inp"tting accessing pro("cing an( trans$erring (ata "sing teappropriate ar(are an( so$tare

ELEMENTPERFORMANCE

CRITERIAItalicized &oldterms are e#a%orate( in te ;angeo$ =aria%#es

7. P#an an( prepare$or tas) to %e"n(erta)en

7.7. ;e/"irements o$ tas) are (etermine(7.2. Appropriate hardwarean( softwareare se#ecte(

accor(ing to tas) assigne( an( re/"ire( o"tcome7.3. Tas) is p#anne( to ens"re ( ) S guidelinesan(

proce("res are $o##oe(

2. *np"t (ata intocomp"ter

2.7. ata are entere( into te comp"ter "sing appropriateprogramapp#ication in accor(ance it compan'proce("res

2.2. Acc"rac' o$ in$ormation is cec)e( an( in$ormation issa&e( in accor(ance it stan(ar( operating proce("res

2.3. *np"tte( (ata are store( in storage mediaaccor(ing tore/"irements

2.4. :or) is per$orme( itin ergonomic guidelines

3. Accessin$ormation "sing

comp"ter

3.7. Correct programapp#ication is se#ecte( %ase( on @o%re/"irements

3.2. Programapp#ication containing te in$ormation re/"ire( isaccesse( accor(ing to compan' proce("res3.3. Desktop iconsare correct#' se#ecte( opene( an( c#ose(

$or na&igation p"rposes3.4. e'%oar( tecni/"es are carrie( o"t in #ine it O8 G S

re/"irements $or sa$e "se o$ )e'%oar(s

4. Pro("ceo"tp"t(ata "singcomp"ter s'stem

4.7. Entere( (ata are processe( "sing appropriate so$tarecomman(s

4.2. ata printe( o"t as re/"ire( "sing comp"terar(areperipera# (e&ices in accor(ance it stan(ar(operating proce("res

4.3. Fi#es (ata are trans$erre( %eteen compati%#e s'stems"sing comp"ter so$tare ar(are peripera# (e&ices inaccor(ance it stan(ar( operating proce("res

5. 9aintain comp"tere/"ipment an(s'stems

5.7. S'stems $or c#eaning minor maintenancean(rep#acement o$ cons"ma%#es are imp#emente(

5.2. Proce("res $or ens"ring sec"rit' o$ (ata inc#"(ing reg"#ar%ac)-"ps an( &ir"s cec)s are imp#emente( in accor(anceit stan(ar( operating proce("res

5.3. Basic $i#e maintenance proce("res are imp#emente( in#ine it te stan(ar( operating proce("res

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42/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. 8ar(are an( peripera#(e&ices

7.7. Persona# comp"ters7.2. Netor)e( s'stems7.3. Comm"nication e/"ipment7.4. Printers7.5. Scanners7.?. e'%oar(7.. 9o"se

2. So$tare So$tare inc#"(es te $o##oing %"t not #imite( to02.7. :or( processing pac)ages2.2. ata %ase pac)ages

2.3. *nternet2.4. Sprea(seets

3. O8 G S g"i(e#ines 3.7. O8S g"i(e#ines3.2. Enterprise proce("res

4. Storage me(ia Storage me(ia inc#"(e te $o##oing %"t not #imite( to04.7. (is)ettes4.2. Cs4.3. ip (is)s4.4. ar( (is) (ri&es #oca# an( remote

5. Ergonomic g"i(e#ines 5.7. T'pes o$ e/"ipment "se(5.2. Appropriate $"rnit"re5.3. Seating post"re5.4. Li$ting post"re5.5. =is"a# (isp#a' "nit screen %rigtness

?. es)top icons *cons inc#"(e te $o##oing %"t not #imite( to0?.7. (irectories$o#(ers?.2. $i#es?.3. netor) (e&ices

?.4. rec'c#e %in

. 9aintenance .7. Creating more space in te ar( (is).2. ;e&ieing programs.3. e#eting "nante( $i#es.4. Bac)ing "p $i#es.5. Cec)ing ar( (ri&e $or errors.?. 1sing "p to (ate anti-&ir"s programs.. C#eaning ("st $rom interna# an( eterna# s"r$aces

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43/70

EVIDENCE GUIDE



7.7. Se#ecte( an( "se( ar(are componentscorrect#' an( accor(ing to te tas) re/"irement7.2. *(enti$ie( an( ep#ain te $"nctions o$ %ot

ar(are an( so$tare "se( teir genera#$eat"res an( capa%i#ities

7.3. Pro("ce( acc"rate an( comp#ete (ata inaccor(ance it te re/"irements

7.4. 1se( appropriate (e&ices an( proce("res totrans$er $i#es(ata acc"rate#'

7.5. 9aintaine( comp"ter s'stem

2. 1n(erpinning )no#e(ge 2.7. Basic ergonomics o$ )e'%oar( an( comp"ter "se2.2. 9ain t'pes o$ comp"ters an( %asic $eat"res o$

(i$$erent operating s'stems2.3. 9ain parts o$ a comp"ter2.4. Storage (e&ices an( %asic categories o$ memor'2.5. ;e#e&ant t'pes o$ so$tare2.?. . Ca#c"#ating comp"ter capacit'


3.2. Comm"nication s)i##s

4. 9eto( o$ assessment 4.7. Te assessor ma' se#ect to o$ te $o##oingassessment meto(s to o%@ecti&e#' assess tecan(i(ate04.7.7. O%ser&ation4.7.2. !"estioning4.7.3. Practica# (emonstration

5. ;eso"rce imp#ication 5.7. Comp"ter ar(are it peripera#s5.2. Appropriate so$tare


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44/70

UNIT TITLE TERMINATE AND CONNECT ELECTRICAL WIRING ANDELECTRONICS CIRCUIT

UNIT CODE ELC24202UNIT DESCRIPTOR Tis "nit co&ers te )no#e(ge s)i##s +an(, attit"(es an(

&a#"es nee(e( to terminate an( connect e#ectrica# iring an(

e#ectronic circ"its

ELEMENTPERFORMANCECRITERIA

Italicizedterms are e#a%orate( in te ;angeo$ =aria%#es

7. P#an an( prepare $orterminationconnection o$e#ectrica#iringe#ectronics circ"its

7.7. *aterialsare cec)e( accor(ing to speci$icationsan( tas)s

7.2. Appropriate tools and equipmentare se#ecte(accor(ing to tas)s re/"irements

7.3. Tas) is p#anne( to ens"re O8 G S g"i(e#ines an(proce("res are $o##oe(

7.4. E#ectrica# iringe#ectronic circ"its are correct#'

prepare( $or connectingtermination in accor(anceit instr"ctions an( or) site proce("res

2. Terminateconnecte#ectrica# iringe#ectroniccirc"its

2.7. Sa$et' proce("res in "sing too#s are o%ser&e( at a##times an( appropriatepersonal protectiveequipmentare "se(

2.2. A## or) "n(erta)en sa$e#' in accor(ance it teor)p#ace an( stan(ar( proce("res

2.3. Appropriate range o$ methodsinterminationconnection are "se( accor(ing tospeci$ications man"$act"rers re/"irements an(sa$et'

2.4. Correct se/"ence o$ operation is $o##oe(2.5. %ccessories"se( are a(@"ste( i$ necessar'2.?. Con$irm terminationconnection "n(erta)en

s"ccess$"##' in accor(ance it @o% speci$ication

3. Testterminationconnectionso$ e#ectrica#iringe#ectronics circ"its

3.7. Testing o$ a## comp#ete( termination connections o$e#ectric iringe#ectronic circ"its is con("cte( $orcomp#iance it speci$ications an( reg"#ations"sing appropriate proce("res an( e/"ipment

3.2. :iring an( circ"its are cec)e( "sing speci$ie(testing proce("res3.3. 1np#anne( e&ents or con(itions are respon(e( to

in accor(ance it esta%#ise( proce("res

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45/70

RANGE OF VARIA'LES

VARIA'LE RANGE

7. 9ateria#s 7.7 9ateria#s inc#"(e( te $o##oing %"t not #imite( to07.7.7 So#(ering #ea(7.7.2 Ca%#es7.7.3 :ires

2. Too#s an( e/"ipment 2.7 Too#s $or meas"ring c"tting (ri##ingassem%#ing(isassem%#ing. Too# set inc#"(es te$o##oing %"t not #imite( to02.7.7 P#iers2.7.2 C"tters2.7.3 Scre (ri&ers

2.2 E/"ipment2.2.7 So#(ering g"n2.2.2 9"#ti-tester

3. Persona# protecti&ee/"ipment

3.7 gogg#es3.2 g#o&es3.3 aprono&era##

4. 9eto(s 4.7 C#amping4.2 Pin connection

4.3 So#(ere( @oints4.4 P#"gs

5. Accessories 5.7 Accessories ma' inc#"(e te $o##oing %"t not #imite( to05.7.7 %rac)ets5.7.2 c#amps

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EVIDENCE GUIDE



7.7. 1n(ertoo) or) sa$e#' an( accor(ing to or)p#ace

an( stan(ar( proce("res7.2. "se( appropriate termination connection meto(s7.3. $o##oe( correct se/"ence in termination

connection process7.4. con("cte( testing o$ terminate( connecte(

e#ectrica# iringe#ectronic circ"its "singappropriate proce("res an( stan(ar(s

2. 1n(erpinning )no#e(ge 2.7. 1se o$ too#s2.2. 1se o$ test instr"mentse/"ipment2.3. E#ectrica# teor'

2.4. Sing#e pase AC princip#es2.5. :iring tecni/"es2.?. C poer s"pp#ies2.. So#(ering

3. 1n(erpinning s)i##s 3.7. ;ea(ing s)i##s re/"ire( to interpret or) instr"ction3.2. Comm"nication s)i##s3.3. So#(ering tecni/"es

4. 9eto( o$ assessment 4.7. Te assessor ma' se#ect to +2, o$ te $o##oing

assessment meto(s to o%@ecti&e#' assess tecan(i(ate04.7.7. O%ser&ation4.7.2. Ora# !"estioning4.7.3. Practica# (emonstration

5. ;eso"rce imp#ication 5.7. Too#s $or meas"ring c"tting (ri##ingassem%#ing(isassem%#ing connecting. Too# setinc#"(es te $o##oing %"t not #imite( to05.7.7. scre (ri&ers5.7.2. p#iers

5.7.3. c"tters


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47/70

CORE COMPETENCIES

1N*T OF CO9PETENCI 0 MANAGE SERVICING SYSTEMS FOR CONSUMERELECTRONICS PRODUCTS

1N*T COE 0 ELC24329

ESC;*PTO; 0 Tis "nit co&ers te )no#e(ge s)i##s an( attit"(esre/"ire( to manage ser&icing s'stem.

ELEMENTSPERFORMANCE CRITERIA

=Italicized &oldterms are e#a%orate( in te range o$ &aria%#es,

7. P#an an(preparemanagement o$ser&icing s'stem

7.7 9anagement o$ ser&icing an( maintenance o$ ()Spolicies and proceduresis p#anne( an( prepare( toens"re tat te or) se/"ence is in accor(ance itrequirements

7.2 %ppropriate personnelare cons"#te( an( (irecte( to

ens"re te programs $or ser&icing an( maintenance arecoor(inate( e$$ecti&e#' it oters in&o#&e( on te or)site

7.3 Programs to %e manage( $or ser&icing an( maintenanceare cec)e( against @o% re/"irements

7.4 9ateria#s necessar' to comp#ete te or) are i(enti$ie(an( (etai#e( in accor(ance it esta%#ise( proce("resan( cec)e( against @o% re/"irements

7.5 Too#s e/"ipment an( testing (e&ices nee(e( to carr' o"tte or) are i(enti$ie( an( (etai#e( in accor(ance it

esta%#ise( proce("res7.? Proc"rement management p#an is $orm"#ate( $or

ser&icing an( maintenance in accor(ance itesta%#ise( proce("res an( cec)e( againstre/"irements

2 9anage an(monitor ser&icings'stem

2.7 Norma# $"nction o$ consumer electronics productsan(associate( circ"its are ascertaine( an( (etai#e( inaccor(ance it re/"irements

2.2 9ecanisms are "se( to meas"re recor( an( report

progress o$ acti&ities in re#ation to te agree( ser&icingan( maintenance sce("#es an( p#ans

2.3 Ser&icing an( maintenance s'stem is manage( an(monitore( in accor(ance it established proceduresand requirementsto acie&e (esignate( o%@ecti&es

2.4 ;esponse to unplanned events or conditionsinaccor(ance it esta%#ise( proce("res are (etai#e(

2.5 ;ecor(s an( (oc"mentation o$ ser&icing an( maintenanceacti&ities are maintaine( in accor(ance it esta%#ise(

proce("res to $aci#itate /"a#it' management an( topro&i(e an a"(it trai#.

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48/70

2.? ;es"#ts o$ ro"tine maintenance acti&ities are monitore( inaccor(ance it esta%#ise( proce("res to (eterminecomp#iance it agree( /"a#it' stan(ar(s

2. Sort$a##s in /"a#it' o"tcomes are acte( "pon inaccor(ance it esta%#ise( proce("res to ena%#e

appropriate action to %e initiate(

3 E&a#"ate an((oc"mentser&icing s'stem

3.7 !"a#it' management iss"es an( responses are reporte(in accor(ance it esta%#ise( proce("res

3.2 Comp#etion o$ ser&icing an( maintenance is reporte( inaccor(ance it esta%#ise( proce("res

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49/70

RANGE OF VARIA'LES

7. O8GS po#iciesan( proce("res

Arrangements o$ an organiation or enterprise to meet te #ega#an( etica# o%#igations o$ ens"ring tat te or)p#ace is sa$ean( ito"t ris) to ea#t. Tis ma' inc#"(e0

7.7 8aar(o"s an( ris) assessment mecanisms

7.2 *mp#ementation o$ sa$et' reg"#ations7.3 Sa$et' training

7.4 Sa$et' s'stems incorporating

7.4.7 :or) c#earance proce("res

7.4.2 *so#ation proce("res

7.4.3 9aintenance man"a#s sce("#es an(speci$icationsstan(ar(s

2.76 Circ"itca%#e sce("#es

2.77 esign speci$ications

2.72 C"stomerc#ient re/"irements an( speci$ications

2.73 Speci$ie( "n(erpinning )no#e(ge +speci$ie( in "nitsE&i(ence


50/70

4. Cons"mere#ectronics pro("cts

4.7 A"(io G &i(eo pro("ct4.2 E#ectronica##'-contro##e( (omestic app#iances4.3 Ce##"#ar pones

5. Esta%#ise(proce("res

Forma# arrangements o$ an organiation enterprise orstat"tor' a"torit' o$ o or) is to %e (one. Tese ma'

inc#"(e5.7 !"a#it' ass"rance s'stems incorporating $or

eamp#e0

5.7.7 Contin"es /"a#it' impro&ement proce("res

5.7.2 :or) or(ers instr"ctions

5.7.3 ;eporting proce("res

5.7.4 Proc"rement proce("res

5.7.5 Acco"nting proce("res

5.7.? 8"man reso"rces (e&e#opment proce("res

5.2 :or) c#earance s'stems incorporating $or eamp#e0

5.2.7 :or) permits

5.2.2 9"nicipa# permits

5.2.3 9onitoring an( c#earance proce("res

5.2.4 *so#ation proce("res

5.3 O8GS practices

5.4 Proce("res $or operating sa$et' s'stems operatingp#ant an( e/"ipment an( reporting or) acti&ities

5.5 9aintenance mo(i$ication or s"pp#' o$ re#e&antscematic (raings an( tecnica# (ata

5.? Arrangements $or (ea#ing it emergenc' sit"ations.

?. 1np#anne( e&entsor con(itions

9a' inc#"(e %"t not #imite( to0

?.7 Acci(entsinci(ents

?.2 Brono"t

?.3 E/"ipment %rea)(on

?.4 Force ma@e"re e.g. eart/"a)e $ire t'poon

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51/70

EVIDENCE GUIDE

7. Critica# aspects o$competenc'


7.7. P#anne( an( prepare( management o$ ser&icing an(maintenance in accor(ance it O8GS po#icies an(

proce("res

7.2. Cec)e( programs to %e (e&e#ope( $or ser&icing an(maintenance accor(ing to @o% re/"irements

7.3. *(enti$ie( an( (etai#e( too#s e/"ipment an( materia#s nee(e(to carr' o"t or) as speci$ie( in te "sers man"a# an(esta%#ise( proce("res

7.4. 1se( mecanisms to meas"re recor( an( report progress o$acti&ities in re#ation to te agree( ser&icing an( maintenancesce("#es an( p#ans

7.5. 9aintaine( recor(s an( (oc"mentation o$ ser&icing an(maintenance acti&ities

7.?. ;eporte( /"a#it' management iss"es an( responses inaccor(ance it esta%#ise( proce("res

2. 1n(erpinning)no#e(ge an(attit"(e

2.7.Basic E#ectronics

2.2.Comp"ter operations

2.3.F#o carting

2.4.B"siness p#an (e&e#opment

2.4.7. 9ar)eting p#an

2.4.2. Pro("ction p#an

2.4.3. Organiation an( management p#an2.4.4. Financia# p#an

2.5.Las an( reg"#ation E#ectrica# an( e#ectronic co(e

2.?.!"a#it' impro&ement

2.?.7. Contin"o"s process *mpro&ement Pi#osopiesan( principa#s

2.?.2. Pro("ctSer&ice e&e#opment

2.?.3. 9an"$act"ring Pro("ctpro&i(ing ser&ices

2.?.4. *nspection o$ ra materia#s an( o"tgoing

pro("ct2..9anagement

2..7. 8; ;eco"rses management

2..2. Fisca# management

2..3. *SO >666

2..4. Proc"rement management

2..5. ;ecor(s management

2..?. Propert' management

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52/70

3. 1n(erpinning s)i##s 3.7. Form"#ating Contin"o"s *mpro&ement po#icies an(g"i(e#ines

3.2. Bencmar)ing

3.3. Preparing process capa%i#it' contro# cart

3.4. S)i##s in operation o$ Basic comp"ter s'stem app#ication

3.5. raing s'stem an( process $#o cart

3.?. Partnering it s"pp#iers

4. ;eso"rceimp#ications

*nc#"(es %"t not #imite( to0

4.7. Persona# comp"ter

4.2. :or)ing ta%#e

4.3. iagramman"a#s an( oter repair re$erence o$ (i$$erentcons"mer e#ectronic pro("ct

4.4. *SO >666 8an(%oo)

4.5. :or) an( $inancia# p#an

5. 9eto( o$assessment

Te assessor m"st se#ect at #east to o$ te $o##oingassessment meto(s to o%@ecti&e#' assess te can(i(ate0

5.7. irect o%ser&ation o$ app#ication to tas)s an( /"estionsre#ate( to "n(erpinning )no#e(ge

5.2. Case st"(' pro%#em:ritten report5.3. *nter&ie

5.4. Port$o#io

5.5. Tir( Part' ;eport

?. Contet o$assessment

?.7. Competenc' ma'%e assesse( in te or)p#ace or in asim"#ate( or)p#ace setting

1N*T OF CO9PETENCI 0 TRAIN SERVICE TEC8NICIAN SUPERVISORS

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53/70

1N*T COE 0 ELC24330

ESC;*PTO; 0 Tis "nit co&ers te )no#e(ge s)i##s an( attit"(esre/"ire( to train ser&ice tecnician s"per&isors.

ELEMENTSPERFORMANCE CRITERIA

=Italicized &oldterms are e#a%orate( in te range o$ &aria%#es,

7. P#an an(prepare trainingacti&ities

7.7 ;e/"ire( too#s materia#s an( e/"ipment are prepare( inte or)site.

7.2 Stage o$ (e&e#opment is (etermine( $rom (isc"ssion itte ser&ice tecnician s"per&isor o%ser&ation o$ teser&ice tecnician s"per&isor an(or a $orma# assessment%eing carrie( o"t

7.3 9eas"res are ta)en to ens"re te ser&ice tecnicians"per&isor "n(erstan(s ()S requirements ,%& +,/$)>#%;procedures an( practices $or te partic"#ar

or)site an( te acti&ities to %e "n(erta)en

7.4 Preparation $or partic"#ar training inc#"(es (eci(ing icacti&ities are to %e "n(erta)en %' te ser&ice tecnicians"per&isor an( te #e&e# o$ s"per&ision

7.5 Con$irmations $rom te ser&ice tecnician s"per&isor areso"gt regar(ing te #e&e# o$ "n(erstan(ing o$ te trainingacti&it' to %e per$orme(

2


54/70

7. Esta%#ise(proce("res

Esta%#ise( proce("res ma' inc#"(e0

7.7 !"a#it' ass"rance s'stems incorporating $or eamp#e0

7.7.7 Speci$ications re/"irements an( proce("res7.7.2 :or) or(ers instr"ctions7.7.3 ;eporting proce("res7.7.4 *mpro&ement mecanisms

7.7.5 Comp#iance re/"irements7.7.? Sa$et' management

7.2 :or) c#earance s'stems incorporating $or eamp#e0

7.2.7 :or) permits7.2.2 9onitoring an( c#earance proce("res7.2.3 *so#ation proce("res

7.3 O8GS practices

7.4 Proce("res $or operating sa$et' s'stems operating p#ant an(e/"ipment an( reporting or) acti&ities

7.5 9aintenance mo(i$ication or s"pp#' o$ re#e&ant scematic(raings an( tecnica# (ata

7.? Arrangements $or (ea#ing it emergenc' sit"ations.

2. O8GSpo#icies an(proce("res

Arrangements o$ an organiation or enterprise to meet teir #ega# an(etica# o%#igations o$ ens"ring te or)p#ace is sa$e an( ito"t ris) toea#t. Tis ma' inc#"(e0

2.7 8aar(o"s an( ris) assessment mecanisms

2.2 *mp#ementation o$ sa$et' reg"#ations

2.3 Sa$et' training

2.4 Sa$et' s'stems incorporating

2.4.7 :or) c#earance proce("res2.4.2 *so#ation proce("res2.4.3


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EVIDENCE GUIDE

7. Critica# aspects o$competenc'


7.7. P#anne( an( prepare( training acti&ities

7.2. 9entore( tecnician ser&ice s"per&isor

7.3. 9onitore( an( cec) program

7.4. oc"ment te training program

7.5. Pro&i(e $ee(%ac) tecnica# s"per&isor

7.?. S"%mitte( re/"irement report to responsi%#e person

2. 1n(erpinning)no#e(ge an(attit"(e

2.7 F"n(amenta#s o$ maintaining an( ser&icing a"(io-&i(eopro("cts an( s'stems

2.2. F"n(amenta#s o$ maintaining an( ser&icing ce##"#arpones

2.3. F"n(amenta#s o$ maintaining an( ser&icing o$e#ectronica##'-contro##e( (omestic app#iances

2.4. F"n(amenta#s o$ coacing an( mentoring

2.5. Teories o$ a("#t #earning

2.?. 9eto(s o$ teacing

2.. F"n(amenta#s o$ contin"es impro&ement

2.. F"n(amenta#s o$ s"per&isor )no#e(ge an( s)i##s

2.>. Enterprise po#icies an( g"i(e#ines

3. 1n(erpinning s)i##s 3.7. :or) e$$icienc'

3.2. Comm"nication s)i##s in pro&i(ing instr"ction to ser&icetecnician s"per&isor

3.3. *mp#ementing training p#an

3.4. S)i##s in tro"%#esooting cons"mer e#ectronics

3.5. App#'ing or) sa$et' practices an( time management

3.?. S)i##s in operation o$ %asic comp"ter so$tareapp#ication

3.. App#'ing princip#e o$ contin"o"s /"a#it' impro&ement

4. ;eso"rce

imp#ications

9a' inc#"(es %"t not #imite( to0

4.7. Lect"re room4.2. monitoring report4.3. Training p#an4.4. or) proce("res

5. 9eto( o$assessment

Te assessor m"st se#ect at #east to o$ te $o##oingassessment meto(s to o%@ecti&e#' assess te can(i(ate0

5.7. irect o%ser&ation o$ app#ication to tas)s an( /"estionsre#ate( to "n(erpinning )no#e(ge

5.2. Case St"(':ritten report

5.3. *nter&ie

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5.4. Port$o#io

5.5. Tir( Part' ;eport

?. Contet o$assessment

?.7. Competenc' ma'%e assesse( in te or)p#ace or in asim"#ate( or)p#ace setting

SECTION 3 TRAINING STANDARDS

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31 CURRICULUM DESIGN

C$*)+ T#"( Cons"mer E#ectronics Ser&icing NC L( NC *=

N$#%,( T),#%#%; D*),"#$% 3? rs Basic Competencies

?6 rs Common Competencies6 rs Core Competencies

7? rsC$*)+ D+!)#."#$%

Tis co"rse is (esigne( to (e&e#op G enance te )no#e(ge s)i##s G attit"(es o$ aCons"mer E#ectronics Tecnician in accor(ance it in("str' stan(ar(s. *t co&ers te%asic G common competencies in a((ition to te core competencies s"c ascommissioning cons"mer e#ectronic pro("cts s'stem (e&e#oping ser&icing s'stem $orcons"mer e#ectronic pro("cts an( training ser&ice tecnician s"per&isor. Te nomina#("ration o$ 7? r co&ers te re/"ire( "nits at NC *=. T=ET pro&i(ers can oe&er o$$er

a #onger #a((erie( co"rse co&ering %ot NC ** an( NC *** %asic common an( core "nits.

'ASIC COMPETENCIES3? rs

U%#" $C$."%!?

L,)%#%; O*"!$+ M"$&$($;?A++++%"

A..)$,!

7. 1ti#iespecia#ie(comm"nication

s)i##s

7.7 9eet common an( speci$iccomm"nication nee(s o$ c#ientsan( co##eag"es

7.2 Contri%"te to te (e&e#opmento$ comm"nication strategies

7.3 ;epresent te organiation7.4 Faci#itate gro"p (isc"ssion7.5 Con("ct inter&ie


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4. Co##ect ana#'ean( organiein$ormation

4.7 St"(' in$ormation re/"irements4.2 Process (ata4.3 Ana#'e interpret an( organie

in$ormation gatere(4.4 Present $in(ings

;ecommen(ations

irect

o%ser&ation

Sim"#ationro#e

p#a'ing

Case st"(ies

:ritten test

Practica#

per$ormancetest

5. P#an an(organie or)

5.7 Set o%@ecti&es5.2 P#an an( sce("#e or)

acti&ities5.3 *mp#ement or) p#ans5.4 9onitor or) acti&ities5.5 ;e&ie an( e&a#"ate or) p#ans

an( acti&ities

irecto%ser&ation

Sim"#ationro#e

p#a'ing

Case st"(ies

:ritten test Practica#

per$ormancetest

?. Promoteen&ironmenta#protection

?.7St"(' g"i(e#ines $oren&ironmenta# concerns

?.2*mp#ement speci$icen&ironmenta# programs

?.39onitor acti&ities onen&ironmenta# protectionprograms

irect

o%ser&ation

Sim"#ationro#e

p#a'ing Case st"(ies

:ritten test

Practica#

per$ormance

test

COMMON COMPETENCIES?6 rs

N$" Those who have completed the course on Consumer Electronics Servicing NC III or haveacquired the Consumer Electronics Servicing NC III qualification can skip this portion on

common competencies.U%#" $

C$."%!?L,)%#%; O*"!$+ M"$&$($;?

A++++%"A..)$,!

7. App#' !"a#it'Stan(ar(s

7.7Asses /"a#it' o$ recei&e(materia#s

7.2Assess on or)7.3Engage in /"a#it'

impro&ement

Fie#( trip

S'mposi"m

Fi#m soing

Sim"#ation

On te @o%training

emonstrationG /"estioning

O%ser&ation G/"estioning

Tir( part'report

2. Per$ orm Comp"terOperation

2.7P#an an( prepare $or tas) to%e "n(erta)en2.2*np"t (ata into comp"ter2.3Access in$ormation "sing

comp"ter2.4Pro("ce o"tp"t(ata "sing

comp"ter s'stem2.51se %asic $"nctions o$ a

e% %roser to #ocatein$ormation

2.?9aintain comp"ter

e/"ipment an( s'stems

9o("#ar

Fi#m soing

Comp"ter

%ase( training+e-#earning,

Pro@ect

meto(

On te @o%

training

emonstration

G /"estioning

O%ser&ation G

/"estioning

Tir( part'

report

Assessment o$

o"tp"t pro("ct

Port$o#io

Comp"ter-

%ase(assessment

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3. 1se8an( Too#s

3.7*(enti$' ep#ain an( app#'te "se o$ (i$$erent t'peso$ an( too#s

3.2Per$orm %asic maintenance

an( proper storage o$an( too#s accor(ing tote stan(ar( operatingproce("res

3.3oc"ment an( recor( tese/"ence o$ e&ents in sa$e)eeping an( too#s.

Lect"re emonstration

istancee("cation

Fi#m Soing

:rittenOra#eamination

Practica#(emonstration

4. Per$ orm

9ens"rationsan(Ca#c"#ation

4.7 Se#ect meas"ringinstr"mentsD

4.2 Carr'-o"t meas"rementsan( ca#c"#ationsD

Se#$- pace(mo("#ar

emonstration

Sma## gro"p(isc"ssion

istancee("cation

:rittenOra#eamination

Practica#(emonstration

5. *nter pret Tecnica#raings An(

P#ans

5.7Se#ect an( interprettecnica# (raing

5.2Per$orm $reean( s)etcing

Lect"re(emonstration

"a#ie(

istance#earning

:ritten ora#

eaminations

irect

o%ser&ation Pro@ect meto(

inter&ie

?. Ter minate an(ConnectE#ectrica#iring an(E#ectronic

Circ"it

?.7Terminate or @oin non-so#(ere( connections

?.2Terminate or @oin so#(ere(connections

Fi#m =ieing

*n(i&i("a#ie(Learning

irect St"(entLa%orator'Eperience

On te o%Training

Pro@ect

9eto(

emonstrationan( !"estioning

Assessment o$O"tp"t Pro("ct

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CORE COMPETENCIES6 rs

N$" T#+ !$*)+ &+#;% !$)+ $%(? NC IV (( !$) *%#"+

U%#" $

C$."%!?

L,)%#%; O*"!$+ M"$&$($;? A++++%"

A..)$,!

7. 9anageSer&icingS'stem $orCons"merE#ectronicPro("cts

7.7 *(enti$' te too#se/"ipment testing(e&ices G materia#snee(e( $or maintenance Grepair.

Lect"re

isc"ssion

emonstration

=ieing

m"#time(ia

Case st"('

:ritten eam

Practica# eam

O%ser&ation in

or)p#ace

*nter&ies

/"estioning

7.2 *(enti$' te PPE G O8Spo#icies G proce("resre/"ire( $or te maintenanceG repair @o%

7.3 *(enti$' an( organie(reso"rces an( $inancia#re/"irements

7.4 e&e#op a %"sinessoperation p#an accor(ing toorganiationa# stan(ar(s

2. Train Ser&iceTecnicianS"per&isors

2.7 e&e#op a s"per&isortraining p#an con(ition

2.2 Con("ct training o$ ser&ice

tecnician s"per&isor2.3 App#' s)i##s in enancing

or) pro("cti&it'2.4 E&a#"ate progress o$

training accor(ing to p#an

Lect"re

isc"ssion

emonstration

=ieing

m"#time(ia

:ritten eam

Practica# eam

O%ser&ation in

or)p#ace

*nter&ies

/"estioning

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32 TRAINING DELIVERY

Te (e#i&er' o$ training so"#( a(ere to te (esign o$ te c"rric"#"m.e#i&er' so"#( %e g"i(e( %' te 76 %asic princip#es o$ te competenc'-%ase(T=ET.

Te training is %ase( on c"rric"#"m (e&e#ope( $rom te competenc'

stan(ar(sD

Learning is mo("#ar in its str"ct"reD

Training (e#i&er' is in(i&i("a#ie( an( se#$-pace(D

Training is %ase( on or) tat m"st %e per$orme(D

Training materia#s are (irect#' re#ate( to te competenc' stan(ar(s an(

te c"rric"#"m mo("#esD

Assessment is %ase( in te co##ection o$ e&i(ence o$ te per$ormance o$

or) to te in("str' re/"ire( stan(ar(D Training is %ase( %ot on an( o$$-te-@o% componentsD

A##os $or recognition o$ prior #earning +;PL, or c"rrent competenciesD

Training a##os $or m"#tip#e entr' an( eitD an(

Appro&e( training programs are nationa##' accre(ite(.

Te competenc'-%ase( T=ET s'stem recognies &ario"s t'pes o$ (e#i&er'mo(es %ot on an( o$$-te-@o% as #ong as te #earning is (ri&en %' te competenc'stan(ar(s speci$ie( %' te in("str'. Te $o##oing training mo(a#ities ma' %ea(opte( en (esigning training programs0

Te ("a#ie( mo(e o$ training (e#i&er' is pre$erre( an( recommen(e(.

T"s programs o"#( contain %ot in-scoo# an( in-in("str' training or$ie#(or) components. etai#s can %e re$erre( to te "a# TrainingS'stem +TS, *mp#ementing ;"#es an( ;eg"#ations.

9o("#arse#$-pace( #earning is a competenc'-%ase( training mo(a#it'

erein te trainee is a##oe( to progress at is on pace. Te traineron#' $aci#itates te training (e#i&er'.

Peer teacingmentoring is a training mo(a#it' erein $ast #earners are

gi&en te opport"nit' to assist te s#o #earners.

S"per&ise( in("str' training or on-te-@o% training is an approac in

training (esigne( to enance te )no#e(ge an( s)i##s o$ te traineetro"g act"a# eperience in te or)p#ace to ac/"ire a speci$iccompetencies prescri%e( in te training reg"#ations.

istance #earning is a $orma# e("cation process in ic ma@orit' o$ te

instr"ction occ"rs en te st"(ents an( instr"ctors are not in te samep#ace. istance #earning ma' emp#o' correspon(ence st"(' or a"(io&i(eo or comp"ter tecno#ogies.

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33 TRAINEE ENTRY REQUIREMENTS

Te trainees o is to enter te co"rse so"#( possess te $o##oing

re/"irements0

9"st a&e comp#ete( Cons"mer E#ectronics Ser&icing NC*** program

or e/"i&a#ent

9"st a&e interest an( potentia# in manageria# $"nctions

Tis #ist (oes not inc#"(e speci$ic instit"tiona# re/"irements s"c ase("cationa# attainment appropriate or) eperience an( oters tat ma' %ere/"ire( $rom te trainees %' te scoo# or training center (e#i&ering te T=ET

program.

34 LIST OF TOOLS EQUIPMENT AND MATERIALS

;ecommen(e( #ist o$ too#s e/"ipment an( materia#s $or te training o$25 trainees $or Cons"mer E#ectronics Ser&icing NC *=.

TOOLS EQUIPMENT MATERIAL

!t'. escription !t'. escription !t'. escription

7 pc LC Pro@ector 76 pcs:ite%oar(mar)er re(

7 pc Large pro@ection screen 76 pcs:ite%oar(mar)er %#ac)

25 set :riting ta%#e an( cair 76 pcs:ite%oar(mar)er %#"e

7 pc Laptop comp"ter 5 pcs:ite%oar(eraser

7 set A"(io &i(eo s'stem 25 pcsF#o cattemp#ate

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35 TRAINING FACILITIES

Base( on c#ass sie o$ 25 st"(entstrainees te space re/"irements $orte teacing#earning an( circ"#ation areas are as $o##os0

TEAC8ING


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SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

4.7 To attain te Nationa# !"a#i$ication o$ C$%+*) E(!")$%#!+ S)#!#%; NC IVte can(i(ate m"st (emonstrate competence in a## te "nits #iste( in Section 7.S"ccess$"# can(i(ates sa## %e aar(e( a N,"#$%,( C)"##!," IV signe( %'te TESA irector


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DEFINITION OF TERMS

GENERAL

7, C)"##!,"#$% - is te process o$ &eri$'ing an( &a#i(ating te competencies o$ a

person tro"g assessment

2, C)"##!," $ C$."%!?=COC is a certi$ication iss"e( to in(i&i("a#s opass te assessment $or a sing#e "nit or c#"ster o$ "nits o$ competenc'

3, C$$% C$."%!#+- are te s)i##s an( )no#e(ge nee(e( %' a## peop#eor)ing in a partic"#ar in("str'

4, C$."%!?- is te possession an( app#ication o$ )no#e(ge s)i##s an(attit"(es to per$orm or) acti&ities to te stan(ar( epecte( in te or)p#ace

5, C$."%!? A++++%" - is te process o$ co##ecting e&i(ence an( ma)ing@"(gments on eter competenc' as %een acie&e(

?, C$."%!? S",%&,)& =CS- is te in("str'-(etermine( speci$ication o$competencies re/"ire( $or e$$ecti&e or) per$ormance

, C$%"B" $ A++++%" - re$ers to te p#ace ere assessment is to %e con("cte(or carrie( o"t

, C$) C$."%!#+ - are te speci$ic s)i##s an( )no#e(ge nee(e( in a partic"#ararea o$ or) - in("str' sectorocc"pation@o% ro#e

>, C)#"#!,( ,+.!"+ $ !$."%!? -re$ers to te e&i(ence tat is essentia# $ors"ccess$"# per$ormance o$ te "nit o$ competenc'

76,E(!"# C$."%!#+ - are te a((itiona# s)i##s an( )no#e(ge re/"ire( %' tein(i&i("a# or enterprise $or or)

77,E(%"+- are te %"i#(ing %#oc)s o$ a "nit o$ competenc'. Te' (escri%e ino"tcome terms te $"nctions tat a person per$orm in te or)p#ace.

72, E#&%! G*#&- is a component o$ te "nit o$ competenc' tat (e$ines ori(enti$ies te e&i(ences re/"ire( to (etermine te competence o$ te in(i&i("a#. *tpro&i(es in$ormation on critica# aspects o$ competenc' "n(erpinning )no#e(ge"n(erpinning s)i##s reso"rce imp#ications assessment meto( an( contet o$assessment

73,L( - re$ers to te categor' o$ s)i##s an( )no#e(ge re/"ire( to (o a @o%

74,M"$& $ A++++%"- re$ers to te a's o$ co##ecting e&i(ence an( ene&i(ence so"#( %e co##ecte(

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75, N,"#$%,( C)"##!,"=NC is a certi$ication iss"e( to in(i&i("a#s o acie&e a##te re/"ire( "nits o$ competenc' $or a nationa# /"a#i$ication (e$ine( "n(er teTraining ;eg"#ations. NCs are a#igne( to speci$ic #e&e#s itin te PT!F

7?, P)$),%! C)#")#, - are

TR - Consumer Elex Srvcg NC IV -12142006

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