TR Commercial Cooking NC IV

7/23/2019 TR Commercial Cooking NC IV

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__________________________________________________________________________________________________

_TR - COMMERCIAL COOKING NC IV Promulgated

COMMERCIAL COOKING

NC IV

TRAINING

REGULATIONS

TOURISM SECTOR(HOTELS AND RESTAURANTS)

TECHNICAL EDUCATION AND SKILLS DEVELOPMENTAUTHORITY

East Service Road, South Superhigha!, Taguig Cit!, Metro Ma"i#a


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TA$LE O% CONTENTS

TOURISM SECTOR(HOTELS AND RESTAURANTS&

OMMER IAL OOKING N IV

Page No.

SECTION ' COMMERCIAL COOIN) NC I* +UALI%ICATION '

SECTION COM-ETENC. STANDARDS

$asic Co/pete"cies 012

Co//o" Co/pete"cies 3145

Core Co/pete"cies 441'6'

SECTION 0 TRAININ) STANDARDS

07' Curricu#u/ Desig" '61'6207 Trai"i"g De#iver! '631''6070 Trai"ee E"tr! Re8uire/e"ts ''6

075 List o9 Too#s, E8uip/e"t a"d Materia#s '''1''0 074 Trai"i"g %aci#ities ''5

07: Trai"er;s +ua#i9icatio"s ''507< I"stitutio"a# Assess/e"t ''5

SECTION 5 NATIONAL ASSESSMENT ANDCERTI%ICATION ARRAN)EMENTS ''4

COM-ETENC. MA- ''788282 Ma%age #i%a%$e& .it!i% a ,udgetTR>788287 Ma%age 3ualit( $u&tomer &er'i$e

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CODE NO7 CORE COM-ETENCIES

TR>682766 Prepare #ood& a$$ordi%g to dietar( a%d $ultural %eed&TR>68276: Tra%&port a%d &tore #ood i% a &a#e a%d !(gie%i$ ma%%er

TR>68276 Appl( $ateri%g $o%trol pri%$iple&TR>68276< ;e'elop me%u& to meet &pe$ial dietar( a%d $ultural %eed&TR>68276= >ele$t $ateri%g &(&tem&TR>6827:0 Ma%age #a$ilitie& a&&o$iated .it! $ommer$ial $ateri%g

$o%tra$t&TR>6827:8 Pla% t!e $ateri%g #or a% e'e%t or #u%$tio%TR>6827:2 ;e&ig% me%u& to meet mar+et %eed&TR>6827:7 ;e'elop a #ood &a#et( program

A perso" ho has achieved this +ua#i9icatio" is co/pete"t to ?e a@a"

>ou& C!e# Ee$uti'e >ou& C!e# Re&taura%t C!e#



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SECTION COM-ETENC. STANDARDS

T!i& &e$tio% detail& t!e $o%te%t& o# t!e ,a&i$* $ommo% a%d $ore u%it& o# $ompete%$(

re3uired i% COMMERCIAL COOIN) NC I*

BASI OMPETEN IES

UNIT O% COM-ETENC. UTILIBE S-ECIALIBED COMMUNICATION SILLS

UNIT CODE 4660''''4

UNIT DESCRI-TOR T!i& u%it $o'er& t!e +%o.ledge* &+ill& a%d attitude&re3uired to u&e &pe$iali9ed $ommu%i$atio% &+ill& to meet&pe$i#i$ %eed& o# i%ter%al a%d i%ter%al $lie%t&* $o%du$ti%ter'ie.&* #a$ilitate group o# di&$u&&io%&* a%d $o%tri,uteto t!e de'elopme%t o# $ommu%i$atio% &trategie&

ELEMENT-ER%ORMANCE CRITERIA

Bold and italicized terms are ela,orated i% t!eRa%ge o# Varia,le&

8 Meet $ommo% a%d&pe$i#i$$ommu%i$atio%%eed& o# $lie%t& a%d$olleague&

1.1 >pe$i#i$ $ommu%i$atio% %eed& o# $lie%t& a%d$olleague& are ide%ti#ied a%d met

1.2 ;i##ere%t approa$!e& are u&ed to meet$ommu%i$atio% %eed& o# $lie%t& a%d $olleague&

1.3 Co%#li$t i& addre&&ed promptl( a%d i% a timel( .a(a%d i% a ma%%er .!i$! doe& %ot $ompromi&e t!e&ta%di%g o# t!e orga%i9atio%

2 Co%tri,ute to t!ede'elopme%t o#$ommu%i$atio%&trategie&

2.1 Strategies#or i%ter%al a%d eter%al di&&emi%atio% o#i%#ormatio% are de'eloped* promoted* impleme%teda%d re'ie.ed a& re3uired

2.2 C!a%%el& o# $ommu%i$atio% are e&ta,li&!ed a%dre'ie.ed regularl(

2.3 Coa$!i%g i% e##e$ti'e $ommu%i$atio% i& pro'ided2.4 ?or+ related %et.or+ a%d relatio%&!ip are mai%tai%ed

a& %e$e&&ar(2.5 Negotiatio% a%d $o%#li$t re&olutio% &trategie& are

u&ed .!ere re3uired2.6 Commu%i$atio% .it! $lie%t& a%d $olleague& i&

appropriate to i%di'idual %eed& a%d orga%i9atio%alo,@e$ti'e&



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7 Repre&e%t t!e

orga%i9atio%

3.1 ?!e% parti$ipati%g i% i%ter%al or eter%al #orum&*

pre&e%tatio% i& rele'a%t* appropriatel( re&ear$!eda%d pre&e%ted i% a ma%%er to promote t!eorga%i9atio%

3.2 Pre&e%tatio% i& $lear a%d &e3ue%tial a%d deli'ered.it!i% a predetermi%ed time

3.3 4tili9e appropriate media to e%!a%$e pre&e%tatio%3.4 ;i##ere%$e& i% 'ie.& are re&pe$ted3.5 ?ritte% $ommu%i$atio% i& $o%&i&te%t .it!

orga%i9atio%al &ta%dard&3.6 I%3uirie& are re&po%ded i% a ma%%er $o%&i&te%t .it!

orga%i9atio%al &ta%dard

Ba$ilitate groupdi&$u&&io%

4.1 Me$!a%i&m& .!i$! e%!a%$e effective groupinteraction i& de#i%ed a%d impleme%ted

4.2 >trategie& .!i$! e%$ourage all group mem,er& toparti$ipate are u&ed routi%el(

4.3 O,@e$ti'e& a%d age%da #or meeti%g& a%d di&$u&&io%&are routi%el( &et a%d #ollo.ed

4.4 Rele'a%t i%#ormatio% i& pro'ided to group to #a$ilitateout$ome&

4.5 E'aluatio% o# group $ommu%i$atio% &trategie& i&u%derta+e% to promote parti$ipatio% o# all partie&

4.6 >pe$i#i$ $ommu%i$atio% %eed& o# i%di'idual& areide%ti#ied a%d addre&&ed

6 Co%du$t i%ter'ie. 5.1 A ra%ge o# appropriate $ommu%i$atio% &trategie& areemplo(ed i% interview situations

5.2 Re$ord& o# i%ter'ie.& are made a%d mai%tai%ed i%a$$orda%$e .it! orga%i9atio%al pro$edure&

5.3 E##e$ti'e 3ue&tio%i%g* li&te%i%g a%d %o%'er,al$ommu%i$atio% te$!%i3ue& are u&ed to e%&ure t!atre3uired me&&age i& $ommu%i$ated

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RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 >trategie& 88 Re$og%i9i%g o.% limitatio%&

82 Re#erral to &pe$iali&t&

87 4tili9i%g te$!%i3ue& a%d aid&

8 Pro'idi%g .ritte% dra#t&

86 Ver,al a%d %o% 'er,al $ommu%i$atio%

2 E##e$ti'e group i%tera$tio% 28 Ide%ti#(i%g a%d e'aluati%g .!at i& o$$urri%g.it!i% a% i%tera$tio% i% a %o% @udgme%tal.a(

22 4&i%g a$ti'e li&te%i%g

27 Ma+i%g de$i&io% a,out appropriate .ord&*,e!a'ior

2 Putti%g toget!er re&po%&e .!i$! i& $ulturall(appropriate

26 Epre&&i%g a% i%di'idual per&pe$ti'e

2: Epre&&i%g o.% p!ilo&op!(* ideolog( a%d,a$+grou%d a%d eplori%g impa$t .it!rele'a%$e to $ommu%i$atio%

7 T(pe& o# I%ter'ie. 78 Related to &ta## i&&ue&

72 Routi%e77 Co%#ide%tial

7 E'ide%tial

76 No% di&$lo&ure

7: ;i&$lo&ure

I%ter'ie. &ituatio%& 8 E&ta,li&! rapport

2 Eli$it #a$t& a%d i%#ormatio%

7 Ba$ilitate re&olutio% o# i&&ue&

;e'elop a$tio% pla%&

6 ;i##u&e pote%tiall( di##i$ult &ituatio%



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E*IDENCE )UIDE

8 Criti$al a&pe$t& o#$ompete%$(

A&&e&&me%t re3uire& e'ide%$e t!at t!e $a%didate5

88 ;emo%&trated e##e$ti'e $ommu%i$atio% &+ill& .it!$lie%t& a$$e&&i%g &er'i$e a%d .or+ $olleague&

82 Adopted rele'a%t $ommu%i$atio% te$!%i3ue& a%d&trategie& to meet $lie%t parti$ular %eed& a%ddi##i$ultie&

2 4%derpi%%i%g+%o.ledge

28 Commu%i$atio% pro$e&&

22 ;(%ami$& o# group& a%d di##ere%t &t(le& o# groupleader&!ip

27 Commu%i$atio% &+ill& rele'a%t to $lie%t group&

7 4%derpi%%i%g&+ill& 78 Bull ra%ge o# $ommu%i$atio% te$!%i3ue& i%$ludi%g5788 Bull ra%ge o# $ommu%i$atio%

782 A$ti'e li&te%i%g

787 Beed,a$+

78 I%terpretatio%

786 Role ,ou%darie& &etti%g

78: Negotiatio%

78 E&ta,li&!i%g empat!(

72 Commu%i$atio% &+ill& re3uired to #ul#ill @o, role& a&&pe$i#ied ,( t!e orga%i9atio%

Re&our$eimpli$atio%&

8 A$$e&& to appropriate .or+pla$e .!ere a&&e&&me%t$a% ta+e pla$e

6 Met!od o#a&&e&&me%t

Compete%$( MUST,e a&&e&&ed t!roug!

68 ;ire$t o,&er'atio%

62 Oral I%ter'ie.

: Co%tet o#a&&e&&me%t

:8 T!i& u%it &!ould ,e a&&e&&ed o% t!e @o, t!roug!&imulatio%

_______________________________________________________________________________________________:TR - COMMERCIAL COOKING NC IV Promulgated April 200


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UNIT O% COM-ETENC. DE*ELO- TEAMS AND INDI*IDUALS

UNIT CODE 4660'''':UNIT DESCRI-TOR T!i& u%it $o'er& t!e &+ill&* +%o.ledge a%d attitude&

re3uired to determi%e i%di'idual a%d team de'elopme%t%eed& a%d #a$ilitate t!e de'elopme%t o# t!e .or+group


Bold and italicized termsare ela,orated i% t!eRa%ge o# Varia,le&

8 Pro'ide team leader&!ip 88 Learning and development needs are&(&temati$all( ide%ti#ied a%d impleme%ted i%li%e .it! organizational requirements

82 Lear%i%g pla% to meet i%di'idual a%d grouptrai%i%g a%d de'elopme%tal %eed& i&$olla,orati'el( de'eloped a%d impleme%ted

87 I%di'idual& are e%$ouraged to &el# e'aluateper#orma%$e a%d ide%ti#( area& #orimpro'eme%t

8 eed!ac" on performanceo# teammem,er& i& $olle$ted #rom rele'a%t &our$e&a%d $ompared .it! e&ta,li&!ed team lear%i%gpro$e&&

2 Bo&ter i%di'idual a%dorga%i9atio%al gro.t!

28 Lear%i%g a%d de'elopme%t program goal&a%d o,@e$ti'e& are ide%ti#ied to mat$! t!e&pe$i#i$ +%o.ledge a%d &+ill& re3uireme%t& o#$ompete%$( &ta%dard&

22 Learning deliver# met$ods are appropriateto t!e lear%i%g goal&* t!e lear%i%g &t(le o#parti$ipa%t& a%d a'aila,ilit( o# e3uipme%t a%dre&our$e&

27 ?or+pla$e lear%i%g opportu%itie& a%d$oa$!i%g me%tori%g a&&i&ta%$e are pro'idedto #a$ilitate i%di'idual a%d team a$!ie'eme%to# $ompete%$ie&

2 Re&our$e& a%d timeli%e& re3uired #or lear%i%ga$ti'itie& are ide%ti#ied a%d appro'ed i%a$$orda%$e .it! orga%i9atio%al re3uireme%t&



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7 Mo%itor a%d e'aluate

.or+pla$e lear%i%g

78 Beed,a$+ #rom i%di'idual& or team& i& u&ed to

ide%ti#( a%d impleme%t impro'eme%t& i%#uture lear%i%g arra%geme%t&72 Out$ome& a%d per#orma%$e o#

i%di'idual&team& are a&&e&&ed a%d re$ordedto determi%e t!e e##e$ti'e%e&& o# de'elopme%tprogram& a%d t!e ete%t o# additio%al &upport

77 Modi#i$atio%& to lear%i%g pla%& are %egotiatedto impro'e t!e e##i$ie%$( a%d e##e$ti'e%e&& o#lear%i%g

7 Re$ord& a%d report& o# $ompete%$( aremai%tai%ed .it!i% orga%i9atio%al re3uireme%t

;e'elop team$ommitme%t a%d$ooperatio%

8 Ope% $ommu%i$atio% pro$e&&e& to o,tai% a%d&!are i%#ormatio% i& u&ed ,( team

2 ;e$i&io%& are rea$!ed ,( t!e team i%a$$orda%$e .it! it& agreed role& a%dre&po%&i,ilitie&

7 Mutual $o%$er% a%d $amaraderie arede'eloped i% t!e team

6 Ba$ilitatea$$ompli&!me%t o#orga%i9atio%al goal&

68 Team mem,er& a$ti'el( parti$ipated i% teama$ti'itie& a%d $ommu%i$atio% pro$e&&e&

62 Team& mem,er& de'eloped i%di'idual a%d@oi%t re&po%&i,ilit( #or t!eir a$tio%&

67 Colla,orati'e e##ort& are &u&tai%ed to attai%orga%i9atio%al goal&

_______________________________________________________________________________________________tre%gt!& a%d .ea+%e&&e& o# po&&i,le optio%&are $o%&idered

27 Corre$ti'e a$tio% i& determi%ed to re&ol'e t!epro,lem a%d it& po&&i,le #uture $au&e&

7 Re$omme%d &olutio%to !ig!er

ma%ageme%t

78 Reportcommunicationor documentation areprepared

72Re$omme%datio%& are pre&e%ted to appropriateper&o%%el

77 Re$omme%datio%& are #ollo.ed-up* i# re3uired



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Impleme%t &olutio% 8 Mea&ura,le o,@e$ti'e& are ide%ti#ied

2 Re&our$e %eed& are ide%ti#ied

7 Timeli%e& are ide%ti#ied i% a$$orda%$e .it! pla%

6 E'aluateMo%itorre&ult& a%d out$ome

68 Pro$e&&e& a%d impro'eme%t& are ide%ti#ied ,a&edo% e'aluati'e a&&e&&me%t o# pro,lem

62 Re$omme%datio%& are prepared a%d &u,mitted to&uperior&



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RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 Area o# re&po%&i,ilit( Varia,le& ma( i%$lude ,ut are limited to5

88 ?or+ e%'iro%me%t

82 Pro,lem &olutio% pro$e&&e&

87 Pre'e%tati'e mai%te%a%$e a%d diag%o&ti$poli$(

8 Role& a%d te$!%i$al re&po%&i,ilitie&

2 O$$upatio%al 1ealt! a%d>a#et( 28 A& per $ompa%(* &tatutor( a%d 'e%dorre3uireme%t& Ergo%omi$ a%de%'iro%me%tal #a$tor& mu&t ,e $o%&ideredduri%g t!e demo%&tratio% o# t!i&$ompete%$(

7 Commu%i$atio% 78 Varia,le& ma( i%$lude ,ut are %ot limited to5

72 ?ritte% $ommu%i$atio% $a% i%'ol'e ,ot!!a%d .ritte% a%d pri%ted material* i%ter%almemo&* ele$tro%i$ mail* ,rie#i%g %ote& a%d,ulleti% ,oard&

;o$ume%tatio% 8 Audit trail&2 Nami%g &ta%dard&

7 Ver&io% $o%trol



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E*IDENCE )UIDE



88 A%al(9ed t!e pro,lem

82 Ide%ti#ied po&&i,le &olutio%&

87 Impleme%ted &olutio%&

8 Re$omme%ded &olutio%& to !ig!er ma%ageme%t

86 Out$ome e'aluatedmo%itored

E'ide%$e o# &atia$tor( per#orma%$e i% t!i& u%it $a% ,eo,tai%ed ,( o,&er'atio% o# per#orma%$e a%d 3ue&tio%i%gto i%di$ate +%o.ledge a%d u%der&ta%di%g o# t!e eleme%t&o# t!e $ompete%$( a%d per#orma%$e $riteria


28 road u%der&ta%di%g o# &(&tem&* orga%i9atio%al&(&tem& a%d #u%$tio%&

22 road +%o.ledge o# !elp de&+ a%d mai%te%a%$epra$ti$e&

27 Curre%t i%du&tr( a$$epted !ard.are a%d &o#t.areprodu$t& .it! ,road a%d detailed +%o.ledge o# it&

ge%eral #eature& a%d $apa,ilitie&2 road +%o.ledge o# t!e operati%g &(&tem

26 road +%o.ledge o# t!e $lie%t ,u&i%e&& domai%

2: road +%o.ledge ,a&ed i%$orporati%g $urre%ti%du&tr( pra$ti$e& related to e&$alatio% pro$edure&

2 road +%o.ledge ,a&ed o# diag%o&ti$ tool&

2

2


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77 Team.or+ i% re#ere%$e to per&o%al re&po%&i,ilit(

7 Time ma%ageme%t a& applied to &el#-ma%ageme%t

76 A%al(ti$al &+ill& i% relatio% to routi%e mal#u%$tio%&

7: Ge%eral $u&tomer &er'i$e &+ill& di&pla(ed7 "ue&tio%i%g a%d a$ti'e li&te%i%g i& emplo(ed to

$lari#( ge%eral i%#ormatio%


8 A&&e&&me%t .ill re3uire a$$e&& to a% operati%gpla%t o'er a% ete%ded period o# time* or a &uita,lemet!od o# gat!eri%g e'ide%$e o# operati%g a,ilit(o'er a ra%ge o# &ituatio%& A ,a%+ o#&$e%ario&$a&e &tudie&.!at i#& .ill ,e re3uired a&.ell a& ,a%+ o# 3ue&tio%& .!i$! .ill ,e u&ed topro,e t!e rea&o%i%g ,e!i%d t!e o,&er'a,le a$tio%&


Compete%$( ma( ,e a&&e&&ed t!roug!5

68 T!roug! dire$t o,&er'atio% o# appli$atio% to ta&+&a%d 3ue&tio%& related to u%derpi%%i%g +%o.ledge

4%der ge%eral guida%$e* $!e$+i%g 'ariou& &tage& o#operatio% a%d at t!e $ompletio% o# t!e a$ti'it( agai%&tper#orma%$e $riteria a%d &pe$i#i$atio%&

: Co%tet o#

a&&e&&me%t

:8 Compete%$( ma( ,e a&&e&&ed i% t!e .or+ pla$e or

i% a &imulated .or+ pla$e &etti%g:2 A&&e&&me%t &!all ,e $arried out t!roug! TE>;A/&

A$$redited A&&e&&me%t Ce%ter&Ve%ue& .!ileta&+& are u%derta+e% eit!er i%di'iduall( or a& parto# a team u%der limited &uper'i&io%

_______________________________________________________________________________________________8:TR - COMMERCIAL COOKING NC IV Promulgated April 200


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UNIT O% COM-ETENC. COLLECT, ANAL.BE AND OR)ANIBE IN%ORMATION

UNIT CODE 4660''''2

UNIT DESCRI-TOR T!i& u%it $o'er& t!e out$ome& re3uired to pro$e&&* a%al(9e*i%terpret a%d orga%i9e .or+pla$e i%#ormatio% a%d ot!errele'a%t data


Bold and italicizedtermsare ela,orated i% t!eRa%ge o# Varia,le&

8 >tud( i%#ormatio%re3uireme%t&

88 Need& are ide%ti#ied u&i%g e&ta,li&!ed researc$procedures

82 Rele'a%t formsa%d re$ordi%g &(&tem& are u&ed togat!er t!e i%#ormatio%87 Re&po%de%t& are &ele$ted to impleme%t &ur'e(

re&ear$! ,a&ed o% e&ta,li&!ed pro$edure&

2 Pro$e&& data 28 %ataare $olle$ted a%d $ollated ,a&ed o% t!epre&$ri,ed met!od

22 Rele'a%t data are u&ed a& re#ere%$e& i%a$$orda%$e .it! t!e o,@e$ti'e& o# t!e program

27 &nformationi& $ompiled a$$ordi%g to t!e re3uired

#orm

7 A%al(9e* i%terpret a%dorga%i9e i%#ormatio%gat!ered

78 ;ata are a%al(9ed u&i%g rele'a%t met$odologies72 ?!ere appli$a,le* statistical anal#sis'met$ods

are emplo(ed a$$ordi%g to t!e o,@e$ti'e& o# t!eprogram

77 Grap!& a%d ot!er 'i&ual pre&e%tatio%& are preparedto #a$ilitate a%al(&i& i%terpretatio% o# i%#ormatio%

Pre&e%t #i%di%g&

re$omme%datio%&

8 Bi%di%g&re$omme%datio%& &ummari9ed a%d

pre&e%tedpa$+aged i% u&er-#rie%dl( ma%%er2 Rele'a%t i%put& gat!ered to #i%ali9e report7 ;ra#t report prepared ,a&ed o% &ta%dard #ormat Te$!%i$al report& are &u,mitted a%d di&&emi%ated

to $o%$er%ed o##i$e&



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RAN)E O% *ARIA$LES

*ARIA$LE R A N ) E

8 Re&ear$! pro$edure&

Ma( i%$lude ,ut are %ot limited to588 TNA82 Bro%t-e%d a%al(&i&87 >ur'e(&8 I%ter'ie.&86 Bu%$tio%al a%al(&i&8: ;AC4M re&ear$!

2 Borm& Ma( i%$lude ,ut are %ot limited to5

28 >ur'e( #orm&"ue&tio%%aire&22 Per&o%al i%#ormatio%Pro#ile27 A$$ide%t report #orm2 Re3ui&itio% &lip26 Do, order&2: Pur$!a&e re3ue&t #orm2 I%$ide%t report #orm

7 Met!odologie& 78 "ualitati'e met!od&72 "ua%titati'e met!od&

>tati&ti$ala%al(&i&met!od&

8 A'erage& Mea%* Media%* ModeF2 Per$e%tage7 Ra%+& Bre3ue%$( ;i&tri,utio%6 >tati&ti$al te&t

6 ;ata 68 Ra. ;ata

: I%#ormatio% :8 Pro$e&&ed a%d pa$+aged data

_______________________________________________________________________________________________8u,mitted;i&&emi%ated te$!%i$al report& to $o%$er%ed

o##i$e&


28 ;ata pro$e&&i%g* I%#ormatio% a%al(&i& a%d i%terpretatio%22 Re&ear$! met!od&

228 "ualitati'e222 "ua%titati'e227 >tati&ti$al

27 Report .riti%g2 4&e o# rele'a%t &o#t.are

28 >pread&!eet&22 Pre&e%tatio% grap!i$&27 ?or+ pro$e&&or2 >tati&ti$al pa$+age

7 4%derpi%%i%g &+ill& 78 Commu%i$ati%g e##e$ti'el(72 Per#ormi%g re&ear$! a%d a%al(&i&

77 Readi%g i%terpreti%g data a%d i%#ormatio%7 Pro,lem &ol'i%g


T!e #ollo.i%g re&our$e& MUST,e pro'ided58 ?or+pla$e or a&&e&&me%t lo$atio%2 A$$e&& to o##i$e e3uipme%t a%d #a$ilitie& rele'a%t to t!e

u%it7 Ca&e &tudie&&$e%ario&


Compete%$( ma( ,e a&&e&&ed t!roug!568 ?ritte% Oral Eami%atio%62 I%ter'ie.&67 Port#olio

: Co%tet o#a&&e&&me%t

:8 Compete%$( ma( ,e a&&e&&ed i% a$tual .or+pla$e orTE>;A A$$redited A&&e&&me%t Ce%ter

_______________________________________________________________________________________________8=TR - COMMERCIAL COOKING NC IV Promulgated April 200


23/127

UNIT O% COM-ETENC. -LAN AND OR)ANIBE =OR

UNIT CODE 4660''''3

UNIT DESCRI-TOR T!i& u%it $o'er& t!e out$ome& re3uired i% pla%%i%g a%dorga%i9i%g .or+ It ma( ,e applied to a &mall

i%depe%de%t operatio% or to a &e$tio% o# a largeorga%i9atio%



8 >et o,@e$ti'e& 1.1 (!)ectivesare $o%&i&te%t .it! a%d li%+ed to.or+ a$ti'itie& i% a$$orda%$e .it! orga%i9atio%alaim&

1.2 O,@e$ti'e& are &tated a& mea&ura,le target& .it!$lear time #rame&

1.3 >upport a%d $ommitme%t o# team mem,er& are

re#le$ted i% t!e o,@e$ti'e&1.4 Reali&ti$ a%d attai%a,le o,@e$ti'e& are ide%ti#ied

2 Pla% a%d &$!edule .or+a$ti'itie&

2.1 Ta&+&.or+ a$ti'itie& to ,e $ompleted areide%ti#ied a%d prioriti9ed a& dire$ted

2.2 Ta&+&.or+ a$ti'itie& are ,ro+e% do.% i%to &tep&i% a$$orda%$e .it! &et time #rame& a$!ie'a,le$ompo%e%t& i% a$$orda%$e .it! &et time #rame&

2.3 *esources are allo$ated a& per re3uireme%t& o#t!e a$ti'it(

2.4 Sc$edule of wor" activities i& $oordi%ated .it!per&o%%el $o%$er%ed

7 Impleme%t .or+ pla%& 3.1 +or" met$ods and practices are ide%ti#ied i%$o%&ultatio% .it! per&o%%el $o%$er%ed

3.2 +or" plans are impleme%ted i% a$$orda%$e .it!&et time #rame&* re&our$e& a%d standards



24/127



Mo%itor .or+ a$ti'itie& 4.1 ?or+ a$ti'itie& are mo%itored a%d $ompared .it!

&et o,@e$ti'e&4.2 ?or+ per#orma%$e i& mo%itored4.3 ;e'iatio%& #rom .or+ a$ti'itie& are reported a%d

re$omme%datio%& are $oordi%ated .it!appropriate per&o%%el a%d i% a$$orda%$e .it! &et&ta%dard&

4.4 Reporti%g re3uireme%t& are $omplied .it! i%a$$orda%$e .it! re$omme%ded #ormat

4.5 O,&er'e timeli%e&& o# report4.6 Bile& are e&ta,li&!ed a%d mai%tai%ed i%

a$$orda%$e .it! &ta%dard operati%g pro$edure&

6 Re'ie. a%d e'aluate.or+ pla%& a%da$ti'itie&

5.1 ?or+ pla%&* &trategie& a%d impleme%tatio% arere'ie.ed ,a&ed o% a$$urate* rele'a%t a%d$urre%t i%#ormatio%

5.2 Re'ie. i& ,a&ed o% $ompre!e%&i'e $o%&ultatio%.it! appropriate per&o%%el o% out$ome& o# .or+pla%& a%d relia,le #eed,a$+

5.3 Re&ult& o# re'ie. are pro'ided to $o%$er%edpartie& a%d #ormed a& t!e ,a&i& #orad@u&tme%t&&impli#i$atio%& to ,e made topoli$ie&* pro$e&&e& a%d a$ti'itie&

5.4 Per#orma%$e apprai&al i& $o%du$ted i% a$$orda%$e

.it! orga%i9atio% rule& a%d regulatio%&5.5 Per#orma%$e apprai&al report i& prepared a%ddo$ume%ted regularl( a& per orga%i9atio%re3uireme%t&

5.6 Re$omme%datio%& are prepared a%d pre&e%ted toappropriate personnel'aut$orities

5., eed!ac" mec$anismsare impleme%ted i% li%e.it! orga%i9atio% poli$ie&



25/127

RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 O,@e$ti'e&

88 >pe$i#i$

82 Ge%eral

2 Re&our$e& 28 Per&o%%el22 E3uipme%t a%d te$!%olog(27 >er'i$e&2 >upplie& a%d material&26 >our$e& #or a$$e&&i%g &pe$iali&t ad'i$e2: udget

7 >$!edule o# .or+ a$ti'itie& 78 ;ail(72 ?or+-,a&ed77 Co%tra$tual7 Regular76 Co%#ide%tial7: ;i&$lo&ure7 No%-di&$lo&ure

?or+ met!od& a%dpra$ti$e&

8 ?or+ met!od& a%d pra$ti$e& ma( i%$lude,ut %ot limited to5

2 Legi&lated regulatio%& a%d $ode& o# pra$ti$e7 I%du&tr( regulatio%& a%d $ode& o# pra$ti$e O$$upatio%al !ealt! a%d &a#et( pra$ti$e&

6 ?or+ pla%& 68 ;ail( .or+ pla%&62 Pro@e$t pla%&67 Program pla%&6 Orga%i9atio% &trategi$ a%d re&tru$turi%g

pla%&66 Re&our$e pla%&6: >+ill& de'elopme%t pla%&6 Ma%ageme%t &trategie& a%d o,@e$ti'e&



26/127

*ARIA$LE RAN)E

: >ta%dard& :8 Per#orma%$e target&:2 Per#orma%$e ma%ageme%t a%d apprai&al

&(&tem&

:7 Natio%al $ompete%$( &ta%dard&: Emplo(me%t $o%tra$t&:6 Clie%t $o%tra$t&:: ;i&$ipli%e pro$edure&: ?or+pla$e a&&e&&me%t guideli%e&:ta%dard&:88 >a#et( >ta%dard&

Appropriateper&o%%elaut!oritie&

8 Appropriate per&o%%el i%$lude5

2 Ma%ageme%t

7 Li%e >ta##


27/127

E*IDENCE )UIDE



88 >et o,@e$ti'e&

82 Pla%%ed a%d &$!eduled .or+ a$ti'itie&

87 Impleme%ted .or+ pla%&

8 Mo%itored .or+ a$ti'itie&

86 Re'ie.ed a%d e'aluated .or+ pla%& a%d a$ti'itie&


28 Orga%i9atio%/& &trategi$ pla%* poli$ie& rule& a%dregulatio%&* la.& a%d o,@e$ti'e& #or .or+ u%ita$ti'itie& a%d prioritie&

22 Orga%i9atio%& poli$ie&* &trategi$ pla%&* guideli%e&related to t!e role o# t!e .or+ u%it

27 Team .or+ a%d $o%&ultatio% &trategie&

7 4%derpi%%i%g &+ill& 78 Pla%%i%g72 Leadi%g77 Orga%i9i%g7 Coordi%ati%g76 Commu%i$atio% >+ill&7: I%ter-a%d i%tra-per&o%moti'atio% &+ill&7 Pre&e%tatio% &+ill&


T!e #ollo.i%g re&our$e& MUST,e pro'ided8 Tool&* e3uipme%t a%d #a$ilitie& appropriate to t!e

propo&ed a$ti'itie&2 Material& rele'a%t to t!e propo&ed a$ti'itie&7 ?or+ pla% &$!edule& ;ra.i%g&* &+et$!e& or ,luepri%t


Compete%$( ma( ,e a&&e&&ed t!roug!568 ;ire$t o,&er'atio%3ue&tio%i%g62 Pra$ti$al eer$i&e& o% Pla%%i%g a%d >$!eduli%g

?or+ A$ti'itie&67 T!ird Part( Report $olle$tio% o# $ompete%$(

e'ide%$eF

: Co%tet o#

a&&e&&me%t

:8 Compete%$( ma( ,e a&&e&&ed i% t!e .or+pla$e or i%

&imulated .or+



28/127

UNIT O% COM-ETENC. -ROMOTE EN*IRONMENTAL -ROTECTION

UNIT CODE 4660'''6

UNIT DESCRI-TOR T!i& u%it $o'er& t!e +%o.ledge* &+ill& a%d attitude& re3uiredi% ad!eri%g to e%'iro%me%tal prote$tio% pri%$iple&* &trategie&a%d guideli%e&


&talicizedtermsare ela,orated i% t!eRa%ge o# Varia,le&

8 >tud( guideli%e& #ore%'iro%me%tal$o%$er%&

88 E%'iro%me%tal#egis#atio"s@co"ve"tio"sa%d lo$alordi%a%$e&are ide%ti#ied a$$ordi%g to t!e di##ere%tenvironmental aspects'impact

82 &ndustrial standard'environmental practicesare

de&$ri,ed a$$ordi%g to t!e di##ere%t e%'iro%me%tal$o%$er%&

2 Impleme%t &pe$i#i$e%'iro%me%talprogram&

28 -rograms'ctivitiesare ide%ti#ied a$$ordi%g to

orga%i9atio%& poli$ie& a%d guideli%e&

22 I%di'idual role&re&po%&i,ilitie&are determi%ed a%d

per#ormed ,a&ed o% t!e a$ti'itie& ide%ti#ied2 Pro,lem& $o%&trai%t& e%$ou%tered are re&ol'ed i%

a$$orda%$e .it! orga%i9atio%&/ poli$ie& a%d guideli%e&26 >ta+e!older& are $o%&ulted ,a&ed o% $ompa%(

guideli%e&

7 Mo%itor a$ti'itie& o%e%'iro%me%talprote$tio% program&

78 A$ti'itie& areperiodicall#mo%itored a%d e'aluateda$$ordi%g to t!e o,@e$ti'e& o# t!e e%'iro%me%talprogram

72 Beed,a$+ #rom &ta+e!older& are gat!ered a%d$o%&idered i% propo&i%g e%!a%$eme%t& to t!eprogram ,a&ed o% $o%&ultatio%&

77 ;ata gat!ered are a%al(9ed ,a&ed o% e'aluatio%re3uireme%t&

7 Re$omme%datio%& are &u,mitted ,a&ed o% t!e#i%di%g&

76 Ma%ageme%t &upport &(&tem& are&ete&ta,li&!ed to &u&tai% a%d e%!a%$e t!e program

7: E%'iro%me%tal i%$ide%t& are mo%itored a%d reported to$o%$er%edproper aut!oritie&



29/127

RAN)E O% *ARIA$LES

*ARIA$LE R A N ) E

8 Legi&latio%&Co%'e%tio%&

Ma( i%$lude ,ut are %ot limited to588 Clea% Air a$t82 Clea% ?ater A$t87 >olid ?a&te Ma%ageme%t8 Mo%treal Proto$ol86 K(oto Proto$ol

2 E%'iro%me%tal

a&pe$t&impa$t&

28 Air pollutio%22 ?ater pollutio%27 Noi&e pollutio%

2 >olid .a&te26 Blood $o%trol2: ;e#ore&tatio%;e%udatio%2 Radiatio%Nu$lear Radio Bre3ue%$( Mi$ro.a'e&2< >ituatio%2= >oil ero&io% eg "uarr(i%g* Mi%i%g* et$F280 Coral ree#mari%e li#e prote$tio%

7 I%du&trial &ta%dard&

E%'iro%me%tal pra$ti$e&

78 ECC &ta%dard&72 I>O &ta%dard&77 $ompa%( e%'iro%me%tal ma%ageme%t &(&tem&

EM>F

Periodi$ 8 !ourl(2 dail(7 .ee+l( mo%t!l(6 3uarterl(: (earl(

6 Program&A$ti'itie&

68 ?a&te di&po&al o%-&ite a%d o##-&iteF62 Repair a%d mai%te%a%$e o# e3uipme%t67 Treatme%t a%d di&po&al operatio%&6 Clea%-up a$ti'itie&66 La,orator( a%d a%al(ti$al te&t

6: Mo%itori%g a%d e'aluatio% 6 E%'iro%me%tal ad'o$a$( program&



30/127

E*IDENCE )UIDE

Criti$al a&pe$t& o#$ompete%$(

A&&e&&me%t re3uire& e'ide%$e t!at t!e $a%didate588 ;emo%&trated +%o.ledge o# e%'iro%me%tal legi&latio%&

a%d lo$al ordi%a%$e& a$$ordi%g to t!e di##ere%te%'iro%me%tal i&&ue&$o%$er%&82 ;e&$ri,ed i%du&trial &ta%dard e%'iro%me%tal pra$ti$e&

a$$ordi%g to t!e di##ere%t e%'iro%me%tal i&&ue&$o%$er%&87 Re&ol'ed pro,lem& $o%&trai%t& e%$ou%tered ,a&ed o%

ma%ageme%t &ta%dard pro$edure&8 Impleme%ted a%d mo%itored e%'iro%me%tal pra$ti$e& o% a

periodi$ ,a&i& a& per $ompa%( guideli%e&86 Re$omme%ded &olutio%& #or t!e impro'eme%t o# t!e

program8: Mo%itored a%d reported to proper aut!oritie& a%(

e%'iro%me%tal i%$ide%t&2 4%derpi%%i%g+%o.ledge

28 Beature& o# a% e%'iro%me%tal ma%ageme%t &trateg(22 E%'iro%me%tal i&&ue&$o%$er%&27 I%ter%atio%al E%'iro%me%tal Proto$ol& Mo%treal* K(otoF2 ?a&te mi%imi9atio% !ierar$!(26 E%'iro%me%tal pla%%i%gma%ageme%t2: Commu%it( %eed& a%d epe$tatio%&2 Re&our$e a'aila,ilit(2< E%'iro%me%t-#rie%dl(e%'iro%me%tal ad'o$ate&2= 6> o# Good 1ou&e+eepi%g280 7R& Redu$e* Reu&e H Re$($le

288 >a%itar( Code 282 E%'iro%me%tal Code o# pra$ti$e

7 4%derpi%%i%g &+ill&

78 Commu%i$ati%g e##e$ti'el(72 Per#ormi%g re&ear$! a%d a%al(&i&77 Readi%g i%terpreti%g data a%d i%#ormatio%7 Pro,lem &ol'i%g


T!e #ollo.i%g re&our$e& MUST ,e pro'ided58 ?or+pla$eA&&e&&me%t lo$atio%2 Legi&latio%* poli$ie&* pro$edure&* proto$ol& a%d lo$al

ordi%a%$e& relati%g to e%'iro%me%tal prote$tio%

7 Ca&e &tudie&&$e%ario& relati%g to e%'iro%me%talprote$tio%



31/127


Compete%$( ma( ,e a&&e&&ed t!roug!568 ?ritte% Oral Eami%atio%62 I%ter'ie.T!ird Part( Report&67 Port#olio $itatio%&a.ard& #rom GO& a%d NGO&*

$erti#i$ate o# trai%i%g lo$al a%d a,roadF 6 >imulatio%& a%d role-pla(&: Co%tet o#

a&&e&&me%t:8 Compete%$( ma( ,e a&&e&&ed i% a$tual .or+pla$e or

at t!e de&ig%ated TE>;A $e%ter

_______________________________________________________________________________________________2u##i$ie%$(

Curre%$(

Co%&i&te%t a$!ie'eme%t o# t!e &pe$i#ied&ta%dard

62 E'ide%$e i& e'aluated a$$ordi%g to t!e

dime%&io%& o# $ompete%$(5

Ta&+ &+ill&

Ta&+ ma%ageme%t &+ill&

Co%ti%ge%$( ma%ageme%t &+ill&

Do,role e%'iro%me%t &+ill

Tra%er a%d appli$atio% o# +%o.ledge a%d &+ill&to %e. $o%tet&

67 ?!e% i% dou,t* guida%$e i& &oug!t #rom a moreeperie%$ed a&&e&&or&

6 T!e a&&e&&me%t de$i&io% i& made i% a$$orda%$e.it! t!e $riteria &pe$i#ied i% t!e a&&e&&me%tpro$edure

: Re$ord a&&e&&me%tre&ult&

:8 T!e a&&e&&me%t re&ult& are re$orded a$$uratel(i% a$$orda%$e .it! t!e &pe$i#ied re$ord +eepi%gre3uireme%t&

:2 Co%#ide%tialit( o# a&&e&&me%t out$ome i&

mai%tai%ed a%d a$$e&& to t!e a&&e&&me%tre$ord& i& pro'ided o%l( to aut!ori9ed per&o%%el



35/127


Bold and italicized term& are ela,orated i% t!eRa%ge o# Varia,le&

Pro'ide #eed,a$+ to

per&o%& ,ei%ga&&e&&ed

8 Clear a%d $o%&tru$ti'e #eed,a$+ i% relatio% to

per#orma%$e o# t!e per&o%& ,ei%g a&&e&&ed i&pro'ided u&i%g la%guage a%d &trategie& to &uit t!eper&o%& i%$ludi%g pro'i&io% o# guida%$e o%#urt!er goal&trai%i%g opportu%itie&

2 Opportu%itie& #or o'er$omi%g a%( gap& i%$ompete%$( are eplored a& re'ealed ,( t!ea&&e&&me%t .it! t!e per&o%& ,ei%g a&&e&&ed

7 T!e per&o%& ,ei%g a&&e&&ed i& ad'i&ed o#a'aila,le rea&&e&&me%t opportu%itie& a%dorappeal me$!a%i&m& are re'ie.ed .!ere t!e

a&&e&&me%t de$i&io% i& $!alle%ged


36/127

RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 Purpo&e o# a&&e&&me%t Ma( i%$lude ,ut i& %ot limited to5

88 To gai% a parti$ular $erti#i$atio% or a li$e%&e

82 To determi%e emplo(ee $la&&i#i$atio%

87 To ide%ti#( trai%i%g %eed& or progre&&

8 To re$og%i9e prior lear%i%g$urre%t$ompete%$ie&

2 A&&e&&me%t pro$edure >!ould &pe$i#( t!e #ollo.i%g5

28 Re$ordi%g pro$edure

22 Appeal&re'ie. me$!a%i&m

27 A&&e&&me%t met!od& to ,e u&ed

2 I%&tru$tio%&material& to ,e pro'ided to t!eper&o%& ,ei%g a&&e&&ed

26 Criteria #or ma+i%g de$i&io%& o# $ompete%tor %ot (et $ompete%t

2: A&&e&&me%t tool&

2 E'ide%$e re3uired

2


37/127

*ARIA$LE RAN)E

7 A&&e&&me%t e%'iro%me%t Ma( i%$lude ,ut i& %ot limited to5

78 Time72 Lo$atio%

77 Per&o%%el

7 Bi%a%$e&$o&t&

76 E3uipme%t

7: Material&

7 1ealt!* &a#et( a%d &e$urit( re3uireme%t&

7


38/127

*ARIA$LE RAN)E

6 A&&e&&me%t met!od& a%dtool&

Ma( i%$lude ,ut i& %ot limited to5

68 >pe$i#i$ i%&tru$tio%& to ,e gi'e% relati%g to t!eper#orma%$e o# pra$ti$al ta&+& or pro$e&&e& or&imulatio% eer$i&e&

62 >pe$i#i$ i%&tru$tio%& to ,e gi'e% i% relatio% topro@e$t& a%d eer$i&e&

67 >et& o# oral.ritte%$omputer ,a&ed 3ue&tio%&to ,e a&+ed

6 Per#orma%$e $!e$+li&t&

66 Log ,oo+&

6: Mar+i%g guide&

6 ;e&$riptio%& o# $ompete%t per#orma%$e

: Allo.a,le ad@u&tme%t& Ma( i%$lude ,ut i& %ot limited to5

:8 4&e o# adapti'e te$!%olog( or &pe$iale3uipme%t to a$$ommodate &pe$ial %eed& o#per&o%& .it! di&a,ilitie&

:2 ;e&ig% o# &!orter a&&e&&me%t &e&&io%& toallo. #or #atigue or medi$atio%

:7 4&e o# large pri%t 'er&io% o# a%( paper&



39/127

*ARIA$LE RAN)E

A&&e&&me%t &(&tem Ma( ,e de'eloped ,(5

88 T!e i%du&tr(82 T!e $ompa%(

87 A regi&tered trai%i%g orga%i9atio%

8 Com,i%atio% o# t!e a,o'e

>!ould &pe$i#( t!e #ollo.i%g5

28 Purpo&e o# a&&e&&me%t

22 Compete%$ie& re3uired o# a&&e&&or&

27 Re$ord-+eepi%g pro$edure& a%d poli$ie&2 A%( allo.a,le ad@u&tme%t& to t!e a&&e&&me%t

met!od .!i$! ma( ,e made

26 T!e appealre'ie. me$!a%i&m& a%dpro$edure&

2: T!e re'ie. a%d e'aluatio% o# t!e a&&e&&me%tpro$e&&

2 T!e li%+age& ,et.ee% a&&e&&me%t a%dtrai%i%g 3uali#i$atio%&a.ard&* emplo(ee

$la&&i#i$atio%* remu%eratio%* progre&&io%2< Rele'a%t poli$ie&

2= "ualit( a&&ura%$e me$!a%i&m&

70 Appoi%tme%t o# $o&tee&* i# appli$a,le

78 Mar+eti%gpromotio% o# a&&e&&me%t

72 Veri#i$atio% arra%geme%t&

77 Part%er&!ip arra%geme%t&* i# appli$a,le



40/127

*ARIA$LE RAN)E


41/127

E*IDENCE )UIDE

8 Criti$al a&pe$t& o#Compete%$(

88 A&&e&&me%t re3uire& e'ide%$e o# t!e #ollo.i%gprodu$t& to ,e $olle$ted5

888 ;e&$riptio% o# t!e a&&e&&me%t $o%tet*i%$ludi%g t!e purpo&e o# a&&e&&me%t

882 T!e rele'a%t $ompete%$( or ot!er per#orma%$e&ta%dard a%d a&&e&&me%t pro$edure u&ed

887 ;e&$riptio% o# !o. e'ide%$e gat!ered i& 'alid*aut!e%ti$* &u##i$ie%t* #air a%d relia,le to e%&ure$ompete%$(

88 Co%du$t o# a&&e&&me%t i% a$$orda%$e .it!$ompete%$( re3uireme%t&

886 Re$ordi%g o# t!e a&&e&&me%t re&ult& i%a$$orda%$e .it! t!e &pe$i#ied a&&e&&me%tpro$edure a%d re$ord +eepi%g re3uireme%t&

88: Report o% t!e $o%du$t o# t!e a&&e&&me%t*i%$ludi%g po&iti'e a%d %egati'e #eature& a%d&ugge&tio%& #or impro'i%g a%( a&pe$t o# t!ea&&e&&me%t pro$e&&

82 A&&e&&me%t re3uire& e'ide%$e o# t!e #ollo.i%gpro$e&&e& to ,e pro'ided5

828 1o. agreeme%t .a& &oug!t .it! t!e per&o%&,ei%g a&&e&&ed o% t!e $o%du$t o# t!ea&&e&&me%t

822 1o. opportu%itie& to gat!er e'ide%$e .ereide%ti#ied a& part o# .or+pla$e or trai%i%ga$ti'itie&

827 1o. e'ide%$e .a& gat!ered i% a$$orda%$e .it!t!e a&&e&&me%t pro$edure

82 1o. e'ide%$e gat!eri%g a$ti'it( $o'ered t!e

dime%&io%& o# $ompete%$(

826 1o. re&our$e& .ere arra%ged a$$ordi%g to t!ea&&e&&me%t pro$edure

82: 1o. appropriate per&o%%el .ere $o%&ulted

_______________________________________________________________________________________________7+ill& i% t!e appli$atio% o# 'ariou& a&&e&&me%t

met!od&tool& rele'a%t to .or+pla$e $o%tet77 La%guage* litera$( a%d %umera$( &+ill& re3uired to57 Gi'e $lear a%d pre$i&e i%&tru$tio%& a%d i%#ormatio% i%

_______________________________________________________________________________________________7=TR - COMMERCIAL COOKING NC IV Promulgated April 200


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&po+e% or .ritte% #orm76 >ee+ $o%#irmatio% o# u%der&ta%di%g #rom t!e per&o%&

,ei%g a&&e&&ed7: Ad@u&t la%guage to &uit target audie%$e7 Prepare re3uired do$ume%tatio% u&i%g $lear a%d

$ompre!e%&i,le la%guage a%d la(out7< A&+ pro,i%g 3ue&tio%& a%d li&te% a$ti'el( to u%der&ta%dre&po%&e& o# t!e per&o%& ,ei%g a&&e&&ed

7= >ee+ additio%al i%#ormatio% #or $lari#i$atio% purpo&e&780 4&e 'er,al a%d %o%'er,al la%guage to promote a

&upporti'e a&&e&&me%t e%'iro%me%t788 4&e la%guage o# %egotiatio% a%d $o%#li$t re&olutio% to

mi%imi9e $o%#li$t782 Commu%i$atio% &+ill& appropriate to t!e $ulture o# t!e

.or+pla$e a%d t!e i%di'idual Re&our$e

Impli$atio%&

T!e #ollo.i%g re&our$e& MUST ,e pro'ided5

8 A&&e&&me%t o% t!e @o, or i% a &imulated .or+pla$e2 4&e ,( a&&e&&or& o# $ompete%$ie& rele'a%t to t!eir

area& o# te$!%i$al eperti&e

7 A$$e&& to rele'a%t $ompete%$ie&* &our$e& o#i%#ormatio% o% a&&e&&me%t met!od&* a&&e&&me%t tool&a%d a&&e&&me%t pro$edure&

A$$e&& to per&o%& .i&!i%g to ,e a&&e&&ed* rele'a%t.or+pla$e e3uipme%t* i%#ormatio% a%d appropriateper&o%%el

6 Met!od& o#A&&e&&me%t


68 ?or+ &ample& a%dor &imulatio%&

62 ;ire$t o,&er'atio% o# per#orma%$e* produ$t&* pra$ti$alta&+&* pro@e$t& a%d &imulatio% eer$i&e&

67 Re'ie. o# log,oo+& a%dor port#olio&

6 "ue&tio%i%g

66 Co%&ideratio% o# t!ird part( report& a%d aut!e%ti$atedprior a$!ie'eme%t&

6: ?ritte%* oral or $omputer-ma%aged 3ue&tio%i%g

: Co%tet #orA&&e&&me%t

88 I% all .or+pla$e* it ma( ,e appropriate to a&&e&& t!i&u%it $o%$urre%tl( .it! rele'a%t team.or+ oroperatio% u%it&



44/127

82 A&&e&&me%t &!all ,e o,&er'ed .!ile ta&+& are ,ei%gu%derta+e% .!et!er i%di'iduall( or i% a group



45/127

UNIT O% COM-ETENC. MANA)E =OR-LACE DI*ERSIT.

UNIT CODE TRS0''''

UNIT DESCRI-TOR T!i& u%it $o'er& t!e +%o.ledge* &+ill&* ,e!a'ior a%d

moti'atio%& re3uired to pro'ide leader&!ip i% a di'er&e.or+pla$e .!ere $u&tomer& a%d &ta## are #rom a .idera%ge o# ,a$+grou%d& It ,uild& o% t!e u%it ?or+ i% a&o$iall( di'er&e e%'iro%me%t*J a%d re#le$t& t!eimporta%$e o# ma%agi%g di'er&it( i% t!e !o&pitalit(i%du&tr(


&talicized term& are ela,orated i% t!eRa%ge o# Varia,le&

8 E%$ourage re&pe$t #ordi'er&it( i% t!e.or+pla$e

88 A role model i& pro'ided #or ot!er& t!roug!i%di'idual ,e!a'ior t!at demo%&trate& re&pe$t#or diversit#

82 +or" practicesare de'eloped a%d pla%%i%g i&u%derta+e% i% a ma%%er .!i$! &!o.& re&pe$t#or .or+pla$e di'er&it(

87 Colleague& are a&&i&ted a%d $oa$!ed i% .a(&o# a$$epti%g di'er&it( i% relatio% to ,ot!$olleague& a%d gue&t&

2 4&e di'er&it( a& a%a&&et

28 T!e &+ill& o# a di'er&e .or+#or$e are re$og%i9eda%d u&ed to e%!a%$e $ompa%( per#orma%$e

22 T!e !enefits of productive diversit#arepromoted to $olleague&

7 ;eal .it! pro,lem&ari&i%g #rom di'er&it(i&&ue&

78 ?or+pla$e pro,lem& t!at ari&e #rom di'er&it(i&&ue& are re$og%i9ed promptl( a%d a$tio% i&ta+e% to re&ol'e t!e &ituatio%

72 Trai%i%g %eed& are ide%ti#ied a%d appropriatea$tio% i& ta+e%

77 Coa$!i%g a%d me%tori%g are u&ed to a&&i&t$olleague& to &u$$e&ull( .or+ i% a di'er&ee%'iro%me%t



46/127

RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 ;i'er&it( Ma( i%$lude ,ut i& %ot limited to5880 Ra$e888 La%guage882 Religio%887 >pe$ial %eed&88 ;i&a,ilitie&886 Bamil( &tru$ture88: Ge%der88 Age88< >eual pre#ere%$e

2 ?or+ pra$ti$e& t!at re#le$tre&pe$t #or di'er&it( Ma( i%$lude ,ut i& %ot limited to528 A$+%o.ledgeme%t o# religiou& a%d $ultural$ele,ratio%&

22 Appropriate allo$atio% o# dutie& toparti$ular &ta## mem,er&

27 Culturall( appropriate mii%g o# &ta##2 Trai%i%g i% $ulturall(-appropriate

$ommu%i$atio%26 Co%&ideratio% o# $u&tomer& .it! &pe$ial

%eed&

7 e%e#it& o# produ$ti'edi'er&it( Ma( i%$lude ,ut i& %ot limited to577 A multili%gual .or+#or$e7 ?or+#or$e t!at re#le$t& t!e di'er&it( o# t!e

$u&tomer ,a&e76 Impro'ed $ro&&-$ultural $ommu%i$atio%7: Edu$atio% o# t!e .or+#or$e7 Remo'al o# pre@udi$e7< ;i##ere%t per&pe$ti'e& o% pro,lem &ol'i%g7= I%$rea&e trade .it! ot!er $ou%trie&$ulture&780 More i%tere&ti%g .or+ e%'iro%me%t&



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E*IDENCE )UIDE

8 Criti$ala&pe$t& o#Compete%$(

A&&e&&me%t re3uire& e'ide%$e t!at t!e $a%didate588 ;emo%&trated u%der&ta%di%g o# t!e role o# leader& a%d

ma%ager& i% e%$ouragi%g di'er&it( i% t!e !o&pitalit(

i%du&tr(82 ;emo%&trated +%o.ledge o# $ro&&-$ultural$ommu%i$atio% te$!%i3ue& a& t!e( appl( to leader&a%d ma%ager&

87 ;emo%&trated +%o.ledge o# &pe$i#i$ $ultural i&&ue&t!at ma( appl( i% a parti$ular i%du&tr( $o%tet

2 4%derpi%%i%gK%o.ledge

28 >pe$i#i$ di'er&it( i&&ue& .!i$! appl( to t!e !o&pitalit(i%du&tr( a%d .!i$! $o%tri,ute to t!e i%du&tr(/&progre&& i%$ludi%g ,e%e#it& o# produ$ti'e di'er&it(

7 4%derpi%%i%g>+ill&

78 Cro&&-$ultural $ommu%i$atio% &+ill& .it! &pe$i#i$re#ere%$e to t!e role& o# leader& a%d ma%ager&

i%$ludi%g $ro&&-$ultural $ommu%i$atio% #or5 Co%#li$t re&olutio% Pro,lem-&ol'i%g Negotiatio% Moti'atio%

Re&our$eImpli$atio%&

T!e #ollo.i%g re&our$e& MUST ,e pro'ided5

8 Pro@e$t or .or+ a$ti'itie& t!at allo. t!e $a%didate toaddre&& t(pi$al di'er&it( i&&ue& #ou%d i% !o&pitalit(.or+pla$e&

6 Met!od& o#

A&&e&&me%t


68 Ca&e &tudie& to de'elop &trategie& #or e##e$ti'el(ma%agi%g di'er&it( i% di##ere%t i%du&tr( $o%tet&

62 Oral or .ritte% 3ue&tio%& to a&&e&& +%o.ledge o#$ro&&-$ultural i&&ue& a%d $ommu%i$atio% te$!%i3ue&

67 Re'ie. o# port#olio& o# e'ide%$e a%d t!ird part(.or+pla$e report& o# o%-t!e-@o, per#orma%$e ,( t!e$a%didate


:8 Compete%$( ma( ,e a&&e&&ed i% .or+pla$e or i% a&imulated .or+pla$e &etti%g

:2 A&&e&&me%t &!all ,e o,&er'ed .!ile ta&+& are ,ei%gu%derta+e% .!et!er i%di'iduall( or i%-group



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UNIT O% COM-ETENC. MANA)E %INANCES =ITHIN A $UD)ET

UNIT CODE TRS0'''

UNIT DESCRI-TOR T!i& u%it $o'er& t!e +%o.ledge* &+ill& a%d attitude&re3uired to ta+e re&po%&i,ilit( #or ,udget ma%ageme%t.!ere ot!er& ma( !a'e de'eloped t!e ,udget



8 Allo$ate ,udgetre&our$e&

88 Bu%d& are allo$ated a$$ordi%g to agreed prioritie&82 C!a%ge& i% i%$ome a%d epe%diture prioritie& are

di&$u&&ed .it! appropriate $olleague& prior toimpleme%tatio%

87 All rele'a%t per&o%%el are $o%&ulted a%d i%#ormed i%relatio% to re&our$e de$i&io%&8 A.are%e&& o# t!e importa%$e o# ,udget $o%trol i&

promoted86 ;etailed re$ord& o# re&our$e allo$atio% are

mai%tai%ed i% a$$orda%$e .it! e%terpri&e $o%trol&(&tem&

2 Mo%itor #i%a%$iala$ti'itie& agai%&t,udget

28 A$tual i%$ome a%d epe%diture are $!e$+ed agai%&t!udgetsa$$uratel( a%d at regular i%ter'al&

22 Bi%a%$ial $ommitme%t& are i%$luded i% alldo$ume%tatio% to e%&ure a$$urate mo%itori%g

27 ;e'iatio%& are ide%ti#ied a%d reported a$$ordi%g to$ompa%( poli$( a%d &ig%i#i$a%$e o# de'iatio%2 Appropriate optio%& #or more e##e$ti'e ma%ageme%t

o# de'iatio%& are i%'e&tigated26 Appropriate $olleague& are ad'i&ed o# ,udget &tatu&

i% relatio% to target& .it!i% agreed time#rame&



49/127



7 Ide%ti#( a%d

e'aluate optio%& #orimpro'ed ,udgetper#orma%$e

78 Ei&ti%g $o&t& a%d re&our$e& are a&&e&&ed a%d area&

#or impro'eme%t are ide%ti#ied72 ;e&ired out$ome& are di&$u&&ed .it! rele'a%t$olleague&

77 Appropriate researc$i& $o%du$ted to i%'e&tigate%e. approa$!e&

7 e%e#it& a%d di&ad'a%tage& o# %e. approa$!e& arede#i%ed a%d $learl( $ommu%i$ated

76 Impa$t& o% $u&tomer &er'i$e le'el& a%d $olleague&are $o%&idered .!e% de'elopi%g %e. approa$!e&

7: Re$omme%datio%& are pre&e%ted $learl( a%d logi$all(to t!e appropriate per&o%departme%t

Complete #i%a%$ialreport&

8 All re3uired financial reportsare $ompleteda$$uratel( a%d .it!i% de&ig%ated timeli%e&

2 Clear a%d $o%$i&e i%#ormatio% are produ$ed toe%a,le i%#ormed de$i&io%-ma+i%g

7 Report& are promptl( #or.arded to t!e appropriateper&o%departme%t

_______________________________________________________________________________________________:TR - COMMERCIAL COOKING NC IV Promulgated April 200


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RAN)E O% *ARIA$LES

*ARIA$LE RAN)E

8 udget& Ma( i%$lude ,ut %ot limited to5

88 Ca&! ,udget&

82 ;epartme%tal ,udget&

87 ?age& ,udget&

8 Pro@e$t ,udget&

86 Pur$!a&i%g ,udget&

8: >ale& ,udget&

8 Ca&!#lo. ,udget&

8< udget& #or a &mall ,u&i%e&&

2 Re&ear$! Ma( i%$lude ,ut %ot limited to528 ;i&$u&&io%& .it! ei&ti%g &upplier&

22 >our$i%g o# %e. &upplier&

27 E'aluatio% o# &ta##i%gro&teri%g re3uireme%t&

2 Re'ie. o# operati%g pro$edure&

26 Pote%tial ro&teri%g $!a%ge&

7 Bi%a%$ial report& Ma( i%$lude ,ut %ot limited to5

78 ;ail(* .ee+l(* mo%t!l( tra%&a$tio%& a%dreport&

72 rea+-up ,( departme%t77 O$$upa%$(

7 >ale& per#orma%$e

76 Commi&&io% ear%i%g&

7: >ale& retur%&

7 ield ma%ageme%t

7< Commer$ial a$$ou%t a$ti'it(



51/127

E*IDENCE )UIDE



88 ;emo%&trated +%o.ledge o# ,a&i$ ,udget pri%$iple&a%d &tru$ture&

82 K%o.& ,udgeti%g termi%olog( rele'a%t to a &pe$i#i$i%du&tr( $o%tet

87 ;emo%&trated t!e a,ilit( to mo%itor i%$ome a%depe%diture i% a$$orda%$e .it! t!e ,udget* a%d toide%ti#( .a(& o# impro'i%g ,udget per#orma%$e

8 ;emo%&trated u%der&ta%di%g o# t!e mai% t(pe& o#,udget t!at appl( i% t!e &pe$i#i$ e%terpri&e ori%du&tr( $o%tet

2 4%derpi%%i%g+%o.ledge 28 udget &tru$ture22 Compa%( a%d legal re3uireme%t& i% relatio% to

di&,ur&eme%t o# #u%d& a%d re$ord-+eepi%g

27 udgeti%g termi%olog( rele'a%t to a &pe$i#i$ i%du&tr($o%tet

2 Bi%a%$ial reporti%g pro$edure& a%d $($le& rele'a%t tot!e e%terpri&e or i%du&tr( &e$tor

7 4%derpi%%i%g&+ill&

78 Te$!%i3ue& related to maimi9i%g ,udget per#orma%$erele'a%t to t!e e%terpri&e or i%du&tr( &e$tor

Re&our$e

impli$atio%&

T!e #ollo.i%g re&our$e& MUST,e pro'ided5

8 Pro@e$t or .or+ a$ti'itie& t!at i%$lude t!e ma%ageme%to# a%d reporti%g o% a ,udget #or a &pe$i#i$ pro@e$t oroperatio%al area o'er a period o# time &o t!at t!emo%itori%g a%d impleme%tatio% a&pe$t& o# t!e u%it$a% ,e a&&e&&ed

2 4&e o# #igure& a%d data t!at re#le$t t!e #i%a%$ialoperati%g $o%ditio%& o# i%du&tr(

7 T!e re3uireme%t to e'aluate optio%& #or impro'ed,udget per#orma%$e

6 Met!od o#

a&&e&&me%t

Compete%$( ma( ,e a&&e&&ed t!roug!

68 E'aluatio% o# #i%a%$ial report& detaili%g #i%a%$ialper#orma%$e o# pro@e$t& or a$ti'itie& $o%du$ted ,(t!e $a%didate

62 E'aluatio% o# report& produ$ed ,( t!e $a%didate

_______________________________________________________________________________________________torage* stoc" controla%d di&tri,utio%&(&tem& are orga%i9ed #or t!e &pe$i#i$ #a$ilit(i% a$$orda%$e .it! $o%tra$ted re3uireme%t&*

O1H> a%d !ealt! departme%t regulatio%&27 A$$urate re$ord& a%d report& are mai%tai%ed

a$$ordi%g to e%terpri&e poli$( a%d pro$edure&

_______________________________________________________________________________________________=TR - COMMERCIAL COOKING NC IV Promulgated April 200


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ELEMENT -ER%ORMANCE CRITERIA

7 Mai%tai% a #a$ilitie& a&&et&regi&ter

78 All a&&et& are ide%ti#ied a%d regi&tered $learl(

72 Routi%e audit& o# a&&et& are $o%du$ted

77 A&&et a%d i%'e%tor( report& are i&&ueda$$ordi%g to e%terpri&e pra$ti$e&

Ma%age $lie%t &er'i$e&a&&o$iated .it! t!e #a$ilit(

8 Sta"e$oldersare liai&ed .it! to determi%edge%eral a%d &pe$i#i$ re3uireme%t& #or $lie%t&er'i$e

2 Eiti%g $lie%t &er'i$e& a$ro&& all areas ofoperationare mo%itored to ide%ti#( area& #orimpro'eme%t

7 Temporar( or perma%e%t upgrades ormodifications of e0isting services andfacilitiesare arra%ged a& re3uired a%d i%a$$orda%$e .it! appropriate regulatio%&

Additio%al !uma%* p!(&i$al or #i%a%$ialre&our$e& are orga%i9ed i% a$$orda%$e .it!$u&tomer re3uireme%t&

6 Pro'i&io%& o# %e. &er'i$e& or #a$ilitie& arearra%ged .!e% re3uired

: udgeti%g target& are mai%tai%ed i% t!ema%ageme%t o# $lie%t &er'i$e&

Beed,a$+ o% $ateri%g &er'i$e i& re'ie.ed a%dpro'i&io% o# $lie%t &er'i$e i& modi#ieda$$ordi%gl(

_______________________________________________________________________________________________


84/127

RAN)E O% *ARIA$LES

T!i& u%it applie& to all !o&pitalit( a%d $ateri%g operatio%& .!ere #ood a%d related&er'i$e& are pro'ided &u$! a& !otel& a%d re&taura%t&* $a#eteria&* +io&+&* $a%tee%&*

$a#e&* edu$atio%al i%&titutio%&* !ealt! e&ta,li&!me%t&* de#e%&e #or$e&* $orre$ti'e&er'i$e&* re&ide%tial $ateri%g* i%-#lig!t a%d ot!er tra%&port $ateri%g* e'e%t& $ateri%g a%dpri'ate $ateri%g

*ARIA$LE RAN)E

8 Mai%te%a%$e Ma( i%$lude ,ut %ot limited to588 Garde%i%g82 Clea%i%g87 uildi%g a%d repair&8 Lau%dr(

86 Plum,i%g a%d ele$tri$al2 >to$+ $o%trol pro$edure& Ma( i%$lude ,ut %ot limited to5

28 >to$+ta+i%g a%d re$o%$iliatio%22 >to$+ rotatio%27 Aut!ori9i%g a$$e&&2 I&&ui%g a%d re3ui&itio% &(&tem&26 Re$ei'i%g $o%trol2: Lo$+& a%d ot!er &e$urit( &(&tem&2 I%'e%tor( o# item& to ,e ,roug!t o%-&ite

7 >ta+e!older& Ma( i%$lude ,ut %ot limited to578 T!e 'e%ue o.%er

72 >ta## 77 Cu&tomer&

Area& o# operatio% to ,emo%itored

Ma( i%$lude ,ut %ot limited to58 "ualit( o# &er'i$e2 "ualit( o# $ateri%g7 Ade3ua$( o# &ta##i%g le'el& Co&t& o# operatio%&6 1our& o# operatio%: Appropriate i%tegratio% o# t!e #a$ilit( .it!i% t!e

o'erall 'e%ue a%d a&&o$iated operatio%ali&&ue&

Appropriate%e&& o# lo$atio%

_______________________________________________________________________________________________


85/127

*ARIA$LE RAN)E

: 4pgrade& or modi#i$atio%& o#%e. or ei&ti%g &er'i$e&

Ma( i%$lude ,ut %ot limited to568 Additio%al $apa$it(62 Ame%ded or epa%ded me%u&

67 Epa%&io% o# #a$ilit(6 Ad@u&ted &ta##i%g arra%geme%t&

_______________________________________________________________________________________________


86/127

E*IDENCE )UIDE


A&&e&&me%t re3uire& e'ide%$e& t!at t!e $a%didate588 ;emo%&trated t!e a,ilit( to ma%age t!e operatio% o# a

$ommer$ial $ateri%g #a$ilit( i% a$$orda%$e .it!$o%tra$tual agreeme%t&* i%$ludi%g mai%te%a%$e*&torage a%d $lie%t &er'i$e

82 ;emo%&trated +%o.ledge o# t!e +e( #a$tor& t!at impa$to% t!e ma%ageme%t o# $ommer$ial $ateri%g #a$ilitie&


28 T(pe& o# arra%geme%t& ,et.ee% 'e%ue& a%d $ateri%g$o%tra$tor& i%$ludi%g &$ope o# t(pi$al $o%tra$t& a%d&er'i$e&

22 Pro$edure& #or de'elopi%g a%d mai%tai%i%g a% a&&et&regi&ter

7 4%derpi%%i%g

7 &+ill&

78 >to$+ $o%trol &(&tem& a%d pro$edure& #ou%d i%

$ommer$ial $ateri%g #a$ilitie&72 A%al(ti$al a%d pla%%i%g &+ill& #or e'aluatio% o# ei&ti%goperatio%& a%d pla%%i%g o# ad@u&tme%t&

77 Bi%a%$ial $o%trol pro$e&&e& i% t!e $o%tet o# $ateri%goperatio%&

Re&our$e8 impli$atio%&

T!e #ollo.i%g re&our$e& mu&t ,e pro'ided58 Bull(-e3uipped operatio%al $ommer$ial $ateri%g outlet2 Pro@e$t or .or+ a$ti'itie& $o%du$ted o'er a period o#

time to allo. t!e $a%didate to demo%&trate t!eimpleme%tatio% a%d mo%itori%g a&pe$t& o# t!e u%it

6 Met!od o#

A&&e&&me%t


68 E'aluatio% o# pro@e$t& u%derta+e% ,( t!e $a%didate toe&ta,li&! a%d mo%itor a &mall-&$ale $ateri%g outlet eg #ora% e'e%tF

62 E'aluatio% o# report& prepared ,( t!e $a%didate detaili%gpro$e&&e& a%d &(&tem& u&ed to ma%age a $ateri%g #a$ilit(

67 Ca&e &tudie& to a&&e&& a,ilit( to e&ta,li&! &(&tem& #ordi##ere%t &t(le o# $ateri%g #a$ilitie&

6 ?ritte% or oral 3ue&tio%& to te&t +%o.ledge o# ad'a%tage&a%d limitatio%& o# a&&et ma%ageme%t &(&tem&

66 Re'ie. o# port#olio& o# e'ide%$e a%d t!ird part( .or+pla$ereport& o# o%-t!e-@o, per#orma%$e ,( t!e $a%didate

: Co%tet #or

A&&e&&me%t

:8 A&&e&&me%t ma( ,e do%e i% t!e .or+pla$e or i% a

&imulated .or+pla$e &etti%g a&&e&&me%t $e%ter&F:2 A&&e&&me%t a$ti'itie& are $arried out t!roug! TE>;A/&a$$redited a&&e&&me%t $e%ter

_______________________________________________________________________________________________


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UNIT OF COMPETENCY : PLAN THE CATERING FOR AN EVENT

OR

FUNCTION

UNIT CODE : TRS512361

UNIT DESCRIPTOR : T!i& u%it deal& .it! t!e &+ill& a%d +%o.ledgere3uired to pla% t!e $ateri%g o# a% e'e%t or#u%$tio% ?!ile $ateri%g i& t!e ma@or #o$u& o#t!i& u%it* it al&o re#er& to additio%al &er'i$e&.!i$! ma( ,e o##ered ,( a $aterer &u$! a&t!o&e related to d$or a%d t!eme 1o.e'er*t!e u%it doe& %ot $o'er t!e ,roader e'e%tma%ageme%t &+ill& re3uired #or a ma@or e'e%t.!i$! are $o'ered i% ot!er &pe$iali&t e'e%t

ma%ageme%t u%it& .it!i% t!e Touri&m Trai%i%gPa$+age&


Bold a%d&talicized term& are ela,orated i% t!e Ra%ge>tateme%t

8 Ide%ti#( o'erall e'e%t o,@e$ti'e&a%d &$ope

88 Ke( o,@e$ti'e& o# t!e eventare $lari#ied a%dagreed upo% i% $o%&ultatio% .it! &ta+e!older

82 e# informationi& a%al(9ed a%d $o%&ulted.it! sta"e$oldersto determi%ed t!e ,road&$ope o# t!e e'e%t i%$ludi%g i%di$ator& #or5 >i9e a%d %um,er& o# gue&t&delegate& Lo$atio% &F Time a%d duratio% udget ;ietar( re&tri$tio%& Gue&t& pro#ile

87 Ba$tor& .!i$! ma( impa$t o% t!e e'e%t$ateri%g*are ide%ti#ied a%d a%al(9ed

2 Prepare t!e $ateri%g $o%$ept#or a% e'e%t or #u%$tio%

28Idea& to t!e o'erall e'e%t $o%$ept* t!eme a%d#ormat are $o%tri,uted a$$ordi%g to &$ope o#re&po%&i,ilit(

22T!e "e# elements for cateringare ide%ti#ied_______________________________________________________________________________________________


88/127


a%d de#i%ed i% $o%&ultatio% .it! &ta+e!older&to re#le$t t!e o,@e$ti'e& a%d meet t!e %eed& o#$u&tomer&

27Creati'e eleme%t& are i%$orporated i%to $ateri%g$o%$ept a%d t!eme

2Operatio%al pra$ti$alit( a%d $o!e&i'e%e&& o# t!e$ateri%g $o%$ept* t!eme a%d #ormat are'eri#ied t!roug! $o%&ultatio% a%d a%al(&i&

7 Prepare a%d impleme%t a%operatio%al pla% #or t!e$ateri%g o# a% e'e%t or#u%$tio%

78 Operatio%al pla% #or t!e pro'i&io% o# $ateri%ga%d ancillar# servicesi& prepared ide%ti#(i%g&tep&* a$ti'itie& a%d &e3ue%$e

72 Appropriate ri&+ ma%ageme%t i& i%$orporated

i%to t!e pla%77 ;etail& are re'ie.ed* 'eri#ied a%d #i%ali9ed .it!

t!e $lie%t

7 A$$urate a%d $omplete i%#ormatio% o% t!e$ateri%g $o%$ept a%d operational plansi&pro'ided to all rele'a%t &ta+e!older& to e%&uretimel( a%d e##e$ti'e pla%%i%g a%dimpleme%tatio%

76 Appro'al #rom rele'a%t &ta+e!older& i&o,tai%ed prior to impleme%tatio%

7: a%3uet e'e%t order $o%tra$t i& di&&emi%atedto di##ere%t departme%t& %eedi%g $oordi%atio%

7 T!e $ateri%g pla% #or t!e e'e%t i& impleme%teda%d mo%itored ma+i%g ad@u&tme%t& a&re3uired

7< Beed,a$+ i& o,tai%ed a#ter t!e e'e%t a%d pla%&are re'ie.ed to e'aluate t!e degree to .!i$! itmet o,@e$ti'e& a%d $u&tomer re3uireme%t&

_______________________________________________________________________________________________


89/127

RAN)E O% *ARIA$LES

T!i& u%it applie& to all $ateri%g operatio%& .!ere e'e%t $ateri%g i& pro'idedE'e%t& a%d #u%$tio%& ma( ,e i% a $e%tral lo$atio% or a$ro&& a ra%ge o# &maller lo$atio%&

i%door& or outdoor&

*ARIA$LE RAN)E

8 E'e%t& a%d #u%$tio%& Ma( i%$lude ,ut %ot limited to588 >porti%g e'e%t&82 ;e#e%&e operatio%&87 >!o.* e!i,itio%&8 Produ$t lau%$!e&86 Trade &!o.&8: Co%#ere%$e&

8 Meeti%g& or &emi%ar&8< Trai%i%g e'e%t&8= >o$ial $ele,ratio%&880 A.ard& %ig!t888 C!ri&tma& partie&882 T!a%+&gi'i%g'i$tor( partie&887 >emi%ar&

2 Ke( i%#ormatio% Ma( i%$lude ,ut %ot limited to528 Purpo&e22 Co%$ept27 >t(le a%d t!eme

2 ;ate* time a%d 'e%ue26 Cateri%g re3uireme%t&2: Audie%$e or mar+et2 O'erall ,udget e&timate

7 >ta+e!older& Ma( i%$lude ,ut %ot limited to578 E'e%t $u&tomer72 >upplier& a%d $o%tra$tor&77 Lo$al $ommu%it(7 Orga%i9i%g $ommittee&76 Lo$al aut!oritie&7: Colleague&

7 E%tertai%er& Ke( eleme%t& #or $ateri%g Ma( i%$lude ,ut %ot limited to58 T(pe o# #ood2 >t(le o# &er'i$e7 Timi%g o# &er'i$e Li%+ ,et.ee% #ood a%d ot!er a&pe$t& o# t!e

_______________________________________________________________________________________________


90/127

*ARIA$LE RAN)E

e'e%t eg &pee$!e&F6 Produ$tio% a%d tra%&port i&&ue&: Cateri%g &ta## re3uireme%t&

Liai&o% .it! ot!er& i%'ol'ed i% t!e e'e%t< >eati%g arra%geme%t&6 A%$illar( &er'i$e& Ma( i%$lude ,ut %ot limited to5

68 T!eme a%d d$or62 Ma%ageme%t o# t!e e'e%t67 >ta##i%g6 Logi&ti$&

: Operatio%al pla% Ma( i%$lude5:8 Co&ti%g o# $ompo%e%t& a%d total $ateri%g:2 Ma%ageme%t:7 >ta##i%g a%d $o%tra$ti%g

: Role& a%d re&po%&i,ilitie&:6 Logi&ti$& a%d tra%&port detail&:: Re&our$e& eg 'e%ue* $ommoditie&*

e3uipme%t* ma$!i%er(* 'e!i$le& a%d &ta##: >e$urit( arra%geme%t&:< Pur$!a&i%g o# #ood* material& a%d e3uipme%t:= Produ$tio% a%d di&tri,utio% o# #ood a%d

,e'erage

_______________________________________________________________________________________________


91/127

E*IDENCE )UIDE


A&&e&&me%t re3uire& e'ide%$e& t!at t!e $a%didate588 ;emo%&trated t!e a,ilit( to pla% $ateri%g .!i$! re#le$t&

e'e%t o,@e$ti'e&* i& operatio%all( pra$ti$al a%d .!i$!

re&ult& i% t!e a$!ie'eme%t o# o,@e$ti'e&82 ;emo%&trated +%o.ledge o# t!e $reati'e optio%& to ,e$o%&idered .!e% de'elopi%g #or $ateri%g #or a% e'e%t

87 ;emo%&trated +%o.ledge o# i&&ue& a%d $!alle%ge&a&&o$iated .it! e'e%t $ateri%g


28 K%o.ledge o# t!e di##ere%t $ateri%g optio%& a%d &t(leor di##ere%t t(pe&* di##ere%t t(pe& o# $u&tomer a%d'ar(i%g %um,er&

22 >pa$e a%d e3uipme%t re3uireme%t& #or di##ere%t &t(le&o# $ateri%g a%d 'ar(i%g %um,er&

27 >ta##i%g re3uireme%t& #or parti$ular t(pe& o# $ateri%g

2 K%o.ledge o# t(pi$al #ormat& a%d ru%%i%g order& #ordi##ere%t &t(le& o# e'e%t&26 K%o.ledge o# .!at ea$! departme%t &!ould do2: Cu&tomer &er'i$e2 K%o.ledge o% .or+i%g propo&al&* 3uotatio%& a%d

$o%tra$t&2< K%o.ledge o% t!e &er'i$e.are& to ,e u&ed

7 4%derpi%%i%g9 &+ill&

78 Operatio%al $o%&trai%t& #or $ateri%g .it!i% di##ere%t&t(le& o# 'e%ue

72 Operatio%al $o%&trai%t& #or $ateri%g i% di##ere%t $limati$$o%ditio%&

77 Pri%$iple& a%d pra$ti$e& o# #ood &a#et( #or preparatio%*&torage a%d tra%&port o# #ood Re&our$e10 Impli$atio%&

T!e #ollo.i%g re&our$e& mu&t ,e pro'ided58 Pro@e$t or .or+ a$ti'itie& $o%du$ted o'er a period o# time

t!at allo. t!e $a%didate to pla% a%d orga%i9e e'e%t$ateri%g* a%d t!e% to mo%itor t!e a$tual $ateri%g &er'i$eat t!e e'e%t or #u%$tio%

2 A$$e&& to a%d i%tera$tio% .it! e'e%t i%du&tr( &upplier&7 I%'ol'eme%t o# a%d i%tera$tio% .it! a% e'e%t pri%$ipal or

orga%i9i%g group6 Met!od o#11

A&&e&&me%t


68 E'aluatio% o# t!e $ateri%g at a% e'e%t .!ere $ateri%g i&$oordi%ated ,( t!e $a%didate62 Ca&e &tudie& to a&&e&& a,ilit( to de'elop $ateri%g

$o%$ept& a%d pla%& #or di##ere%t t(pe& o# e'e%t

_______________________________________________________________________________________________


92/127

67 E'aluatio% o# report& prepared ,( t!e $a%didate detaili%gt!e pla%%i%g pro$e&&e& u%derta+e% #or a% e'e%t a%d!ig!lig!ti%g parti$ular $!alle%ge& a%d i&&ue&

6 ?ritte% or oral 3ue&tio%& to eli$it #urt!er epla%atio%& o%'ariou& a&pe$t& o# pla%%i%g

66 Re'ie. o# port#olio& o# e'ide%$e a%d t!ird part(.or+pla$e report& o# o%-t!e-@o, per#orma%$e ,( t!e$a%didate


:8 A&&e&&me%t ma( ,e do%e i% t!e .or+pla$e or i% a&imulated .or+pla$e &etti%g a&&e&&me%t $e%ter&F

:2 A&&e&&me%t a$ti'itie& are $arried out t!roug! TE>;A/&a$$redited a&&e&&me%t $e%ter

_______________________________________________________________________________________________


93/127

UNIT OF COMPETENCY : DESIGN MENUS TO MEET MARKET

NEEDS

UNIT CODE : TRS512362

UNIT DESCRIPTOR : T!i& u%it deal& .it! t!e &+ill& a%d +%o.ledge tou&e me%u pla%%i%g a& a mar+eti%g a%dma%ageme%t tool It i& a% ete%&io% o# &+ill&ide%ti#ied i% t!e u%it Pla% a%d $o%trol me%u-,a&ed $ateri%g


Bold a%d&talicized term& are ela,orated i% t!e Ra%ge>tateme%t

8 Ide%ti#( a%d e'aluate targetmar+et& #or t!e $ateri%g outlet

88 arget mar"ets#or t!e e%terpri&e areide%ti#ied ,a&ed o% pa&t a%d $urre%t operatio%&a%d per#orma%$e

82 Pote%tial target mar+et& are ide%ti#ied ,a&edo% re'ie. o# t!e $urre%t mar+et pla$e a%d t!e%ature a%d &t(le o# t!e operatio%

87 Pre#ere%$e o# +e( mar+et& are e'aluated a%dmat$!ed .it! o'erall e%terpri&e produ$t& a%d&er'i$e&

2 E'aluate mar+et tre%d& i% #ood&er'i$e

28 I%#ormatio% &our$e& o% mar+et tre%d& i% #ood&er'i$e are ide%ti#ied a%d a$$e&&ed

22 ar"et trendsare e'aluated #or rele'a%$e tot!e e%terpri&e $urre%t a%d pote%tial mar+et&

7 Create me%u ,a&ed o% mar+eta%al(&i& a%d .it!i% ,udgetar($o%&trai%t&

78 Rele'a%t mar+et tre%d& are i%$orporated i%to#ood &er'i$e a%d me%u pla%%i%g

72 enusare de'eloped ta+i%g i%to a$$ou%te%terpri&e operatio%al $o%&trai%t& orlimitatio%&

77 Me%u& are $o%&tru$ted to meet pro#ita,ilit(target&

7 Me%u& are de'eloped ta+i%g i%to a$$ou%t t!edietar( i%&tru$tio%& o# t!e mar+et&

Mo%itor me%u per#orma%$e 8 Cu&tomer &atia$tio% .it! me%u& i& mo%itored

,a&ed o% dema%d patter%& a%d i% $o%&ultatio%.it! $u&tomer& a%d operatio%al &ta##2 Me%u item& are a%al(9ed i% term& o# &ale& a%d

pro#it per#orma%$e7 Me%u& are ad@u&ted ,a&ed o% #eed,a$+ a%d

pro#ita,ilit(_______________________________________________________________________________________________=0TR - COMMERCIAL COOKING NC IV Promulgated April 200


94/127


RAN)E O% *ARIA$LES

T!i& u%it applie& to all !o&pitalit( a%d $ateri%g operatio%& .!ere #ood a%d related&er'i$e& are pro'ided &u$! a& !otel& a%d re&taura%t&* $a#eteria&* +io&+&* $a%tee%&*$a#e&* edu$atio%al i%&titutio%&* !ealt! e&ta,li&!me%t&* de#e%&e #or$e&* $orre$ti'e&er'i$e&* re&ide%tial $ateri%g* i%-#lig!t a%d ot!er tra%&port $ateri%g* e'e%t& $ateri%g a%dpri'ate $ateri%g

*ARIA$LE RAN)E

8 Target mar+et& Ma( i%$lude ,ut %ot limited to588 T!o&e .it! parti$ular %utritio%al or dietar(

%eed& a%d i%tere&t&82 ou%g people eleme%tar(* !ig!&$!oolF87 Older people pro#e&&io%al&* (uppie&F8 I%#a%t&$!ildre%adole&$e%t86 Pri&o% populatio%&8: ;e#e%&e #or$er&8 At!lete&8< 1ealt! $are $u&tomer& t!e (ou%g a%d t!e

old .!o i& p!(&i$all( $!alle%gedF

8= People #rom &pe$i#i$ $ultural or religiou&group&

880 People #rom di##ere%t &o$io-e$o%omi$group&

888 >tude%t& $ollegeF2 Mar+et tre%d& i% #ood &er'i$e Ma( i%$lude ,ut %ot limited to5

28 Co%temporar( eati%g !a,it&22 Media i%#lue%$e27 Cultural a%d et!%i$ i%#lue%$e&2 >ea&o%al a%d popular i%#lue%$e&26 Ma@or e'e%t& a%d #e&ti'al&

7 T(pe& o# me%u& Ma( i%$lude ,ut %ot limited to578 Ta,le d/!te72 la $arte77 >et7 Bu%$tio%

_______________________________________________________________________________________________=8TR - COMMERCIAL COOKING NC IV Promulgated April 200


95/127

*ARIA$LE RAN)E

76 u##et7: C($li$al7 >emi- al $arte

7< Cali#or%ia% me%u



96/127

E*IDENCE )UIDE


A&&e&&me%t re3uire& e'ide%$e t!at t!e $a%didate588 ;emo%&trated t!e a,ilit( to $o%du$t mar+et re&ear$!*

ide%ti#( $urre%t a%d rele'a%t tre%d&

82 ;emo%&trated t!e a,ilit( to $o&t me%u& a%d #ood item&a%d de'elop me%u& .it!i% ,udget&87 Prepared me%u& meeti%g t!e %eed& o# a ra%ge o#

di##ere%t target mar+et&8 ;emo%&trated t!e a,ilit( to de&ig% all t(pe& o# me%u&


28 ;i##ere%t t(pe& a%d &t(le& o# me%u& #or di##ere%t t(pe o##ood outlet&

22 1i&tori$al de'elopme%t o# me%u&* moder% tre%d& i%me%u&

27 Curre%t #ood tre%d&* t(pi$al $ultural a%d et!%i$ di%i%gi%#lue%$e&

2 Produ$t +%o.ledge o# $ommoditie& re3uired to meetme%u %eed& o# parti$ular target group&* &ea&o%alprodu$t&

26 Pri%$iple o# %utritio%* .a(& o# pla%%i%g %utritio%all(-,ala%$ed me%u&* t!e e##e$t& o# $oo+i%g o% t!e %utritio%al'alue o# #ood a%d t!e %utritio%al %eed& o# target group&

2: Culi%ar( term& u&ed i% relatio% to me%u& a%d #ood item&2 >our$e& o# i%#ormatio% o% #ood &er'i$e tre%d&2< Me%u mer$!a%di&i%g la(-out* paper* $ala* !armo%(F2= Me%u li&ti%g de&$ripti'e earl(F

7 4%derpi%%i%g12

&+ill&

78 Co&ti%g a%d ,udgeti%g te$!%i3ue& #or me%u&

72 a&i$ mar+et re&ear$! te$!%i3ue& i% &pe$i#i$ relatio% to#ood &er'i$e pre#ere%$e& a%d tre%d& Re&our$e13 impli$atio%&

T!e #ollo.i%g re&our$e& mu&t ,e pro'ided58 Pro@e$t or .or+ a$ti'itie& t!at allo. t!e $a%didate to

de'elop multiple me%u& to meet a ra%ge o# targetmar+et& #or 'ariou& $ateri%g operatio%& or !o&pitalit(outlet&

2 4&e o# $urre%t i%du&tr( $o&ti%g data a%d mar+et tre%di%#ormatio%

6 Met!od o#A&&e&&me%t

Compete%$( ma( ,e a&&e&&ed t!roug!568 Re'ie. o# me%u& prepared ,( $a%didate to meet t!e

%eed& o# di##ere%t target group& a%d mar+et&62 Ca&e &tudie& to a&&e&& a,ilit( to de'elop me%u& to meetdi##eri%g %eed&

67 ?ritte% or oral 3ue&tio%& to te&t +%o.ledge o# mar+eti%gi&&ue&* $urre%t tre%d& o% #ood

6 Re'ie. o# port#olio& o# e'ide%$e a%d t!ird part(_______________________________________________________________________________________________=7TR - COMMERCIAL COOKING NC IV Promulgated April 200


97/127

.or+pla$e report& o# o%-t!e-@o, per#orma%$e ,( t!e$a%didate


:8 A&&e&&me%t ma( ,e do%e i% t!e .or+pla$e or i% a&imulated .or+pla$e &etti%g a&&e&&me%t $e%ter&F

:2 A&&e&&me%t a$ti'itie& are $arried out t!roug! TE>;A/&

a$$redited a&&e&&me%t $e%ter



98/127

UNIT O% COM-ETENC. DE*ELO- A %OOD SA%ET. -RO)RAM

UNIT CODE TRS4'0:0

UNIT DESCRI-TOR T!i& u%it re#er& to t!e de'elopme%t* impleme%tatio% a%de'aluatio% o# a #ood &a#et( program #or a !o&pitalit( or$ateri%g operatio% .!ere #ood i& &tored* prepared a%d&er'ed

ELEMENT -ER%ORMANCE CRITERIABold and italicized termsare ela,orated i% t!e Ra%ge o#

Varia,le&

8 Ide%ti#( %eed& #or t!e #ood&a#et( program

88 C!ara$teri&ti$& o# t!e e%terpri&e are e'aluated*i%$ludi%g5

>i9e a%d %ature o# orga%i9atio% at ris"$lie%t group& la(out me%u produ$tio% e3uipme%t #a$ilitie& re-t!ermali9atio% a%d &er'i$e re3uireme%t&

82 Bood &a#et( $azardsor a%( parti$ular i&&ue&or ri&+ &ituatio%& are ide%ti#ied

87 Ei&ti%g poli$ie&* pro$edure&* pra$ti$e& a%dprodu$t &pe$i#i$atio%& are e'aluated a%d t!e

%eed #or $!a%ge or e%!a%$eme%t i& a&&e&&ed2 ;e'elop a #ood &a#et(program #or a &pe$i#i$$ommer$ial $ateri%ge%terpri&e

28 Bood &a#et( program i& de&ig%ed to &uit t!e$!ara$teri&ti$& a%d %eed& o# t!e e%terpri&e* i%$o%&ultatio% .it! appropriate $olleague& a%d&ta+e!older&

22 Bood produ$tio% #lo. $!art& are de'eloped27 Criti$al $o%trol poi%t& i% t!e #ood produ$tio%

&(&tem are ide%ti#ied2 Met!od& o# $o%trol #or $riti$al poi%t& a%d

!a9ard& are e&ta,li&!ed26 Standard operational policies and

proceduresto &upport t!e #ood &a#et(program* i%$ludi%g $o%trol pro$edure& a%d$orre$ti'e mea&ure&* are de'eloped ormodi#ied

2: Produ$t &pe$i#i$atio%& are de'eloped or



99/127


Varia,le&

modi#ied a%d re$orded2 Produ$t &upplier& are ide%ti#ied a%d 3ualit(

a&&ura%$e &pe$i#i$atio%& are e&ta,li&!ed2< Complia%$e o# t!e #ood &a#et( program .it!

regulator( re3uireme%t& a%d &ta%dard& i&e%&ured

2= Trai%i%g %eed& are ide%ti#ied a%d a trai%i%gpla% or program i& de'eloped ,a&ed o% %eed&

280 >$!edule #or regular re'ie. o# t!e #ood &a#et(program i& de'eloped

7 Impleme%t t!e #ood &a#et(program

78 Bood &a#et( program&* poli$ie& a%d pro$edure&are $ommu%i$ated to ma%ageme%t a%d$olleague& i% t!e .or+pla$e

72 Complia%$e ,( all $olleague& to poli$ie& a%dpro$edure& i& e%&ured

77 Pra$ti$al a%d u&er-#rie%dl( re$ordi%g &(&tem i&e&ta,li&!ed to do$ume%t #ood &a#et(per#orma%$e

7 Produ$t &pe$i#i$atio%& are $ommu%i$ated to&upplier& a%d emplo(ee& a%d $omplia%$e i&$!e$+ed

76 Appropriate trai%i%g a%d me%tori%g related tot!e #ood &a#et( program i& orga%i9ed

7: Impleme%tatio% pro,lem& are promptl(ide%ti#ied a%d $orre$ti'e a$tio% i& ta+e%

_______________________________________________________________________________________________=:TR - COMMERCIAL COOKING NC IV Promulgated April 200


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Varia,le&

E'aluate a%d re'i&e t!e #ood&a#et( program a& re3uired

8 Operatio% a%d re&ult& o# t!e #ood &a#et(program are mo%itored a$$ordi%g to &$!edulea%d i% $o%&ultatio% .it! $olleague& a%d ot!er&ta+e!older&

2 Operatio%al poli$ie&* pro$edure& a%d re$ord&are re'ie.ed a%d $!a%ge& or additio%&re3uired are ide%ti#ied

7 estsa%dor mea&ure& to 'alidate re3uired&a#et( &ta%dard& are $arried out

Bood &a#et( program i& re'i&ed to i%$orporateame%dme%t& or additio%&

6 *ecordsare +ept to tra$+ $!a%ge& to t!e #ood&a#et( program a%d $!a%ge& are i%$orporatedi%to t!e produ$tio% &(&tem

: Colleague& are i%#ormed o# $!a%ge& a%d o#.!e% t!e( $omme%$e

Need #or additio%al trai%i%g ,a&ed o%e'aluatio% o# t!e program i& ide%ti#ied

< ;i&pla( o# appropriate &ig%age a%d i%#ormatio%i& e%&ured



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