QUALITY ,CONTROL & MONITORING .

• Subject code – 3360602 .

Reference book : G . Kanji .

Dr. R. P. Rethliya .

INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT .

TQM definition

Concepts of TQM

GURUS of TQM

Ten mantra of TQM

Principles of TQM

TQM Models

TQM in Construction projects.

CONTENT

• Everyone is involved in

Total

• Continuously improving service to customers

Quality

• With data and profound knowledge

Management

• ISO 9000• BS: 7850

PART-1

CODE

CONCEPTS OF TQM

• Quality control : Material , Workmanship, Methodology .

• Quality assurance (Aim Of TQM) = Quality Design +Quality of conformance + Quality of performance +Quality of service .

• Quality Management : Quality policy ,objectives ,responsibilities .

• Customer oriented

• First among equals of service and cost

• Long term

• Prevention

• System

• Every one

• Teams

• Delegates ,coach ,facilities ,mentor etc..

• Product oriented

• Second to service and cost

• Short term

• Detection

• Operation

• Quality control

• Manager

• Plan ,assign ,control ,enforce etc..

CULTURE

Previous State TQM

DefinitionPrioritiesDecision Emphasis

ErrorsResponsibilitiesProblem solvingManager`s role

Shewhart

Deming

Jurans

Feigaubun

Ishikwa

Taguchi

GURUSOF TQM

TEN MANTRA OF TQM

• To achieve quality is long process and takes many approach and need continue improvement

• Quality work required hard work

• Its all responsibilities to achieve quality

• Proper planning is first step of quality work

• Choice of Methodology for work should be correct

• By team work only we able to achieve quality

• Starting & end of work define quality

• Customer attract towards quality which indirect affect product

• Product designed must be customer oriented

PRINCIPLES OF TQM

• Customer orientation

• Vision

• Leadership commitment

• Quality strategy

• Employee empowerment & participation

• Team work

• Communication

• Training

• Process centered

• Continuous improvement

• Measurement and audit

FOCUS ON CUSTOMER• Government agencies must know who their customer is and make an effort to provide

products and services that satisfy their need

• Continues improvement

QUALITY ASSURANCE• The objective can be achieved by adhering to clearly

laid quality standards for products, work processes and input used

• Support in turn by quality inspection, tracing sources of flaws and taking remedial action

STRATEGIC PLANNINGManagement should regularly plan and take appropriate measures

to improve the work processes to ensure the quality of the final output is on the rise all the time in line with the increasingly

complex needs of customer.

Team WorkTeamwork is effective in contributing creative and innovative ideas

and implementing improvement successfully.

TRAINING AND RECOGNITION- BUILDING A SENSE OF OWNERSHIP AMONG WORKER

• This is strengthen awareness, commitment as well as to instill a sense of responsibility among workers in upgrading quality in their department.

• Creating a sense of togetherness at the workplace

LEADERSHIP & COMMITMENT BY TOP MANAGEMENT

Top management should be involved directly in upgrading quality and ensuring that the objectives of the department are

achieved.

Measurement of PerformanceManagement of quality requires support from an effective

system of performance appraisal. The department should formulate a comprehensive system of performance

appraisal

MODEL OF TQM

Quality

Understanding :Capabilities measurement performance verification & validation .

Improvement :Managing changes , objectives

settingDesigning system .

Assurance :Managing consistency settling

standards & requirements ensuring understanding .

BUILDING BLOCK OF TQM

SPCSQC• USER • \SUPPLIER CHAIN

Management control system Process flexibility Design

Quality planning Leadership

Vision for world class competitive

Continues improvement Added value management activity

Employee involvement

HOUSE OF TQM

Quality Assurance

Vehicles

Concepts &

Techniques

Motivational & intrinsic

approach

DRIVING FORCES OF TQM

TQM

Competition ,Export drive

Profitability ,Customer`s expectation

Survival ,Strive for excellence

ORGANISATION STRUCTURE OF TQM

Steering committeesCross functional teams

Quality improvement team

Quality circles .

Quality council

EmployeesFront line supervision

Functional management Middle management

Top management

Customer

Middle managementFunctional management

Front line supervision employee

Top management

IMPLEMENTATION OF TQM

Process

PlanPolicies & objectives

Methodology

DoEducation & training

Implementation of change

CheckObserve resultsAnalyses results

ActPrevent undesired

effectImprovement in

measures .

TQM IN CONSTRUCTION PROJECTS…

TQM IN CONSTRUCTION PROJECTS…

THEODOLITE

Reading of bearing in theodolite can known by :

> Vernier theodolite

> Micrometer theodolite

> Approx. reading writing

TransitNon –transit

Digital

ERRORS

Instrumental e.g.: adjustment

PersonalSense of sight,

touch

Natural Field , refraction, magnetic field.

Source of error :-

Types of error :-

Mistakes Systematic Accidental

Losing hope before the last minute is the worst decision ever taken because Every passing second is another

chance to turn it all”Presented by – Er. Damani Mital.