1. 1 2. Group Members: Umer Ismaiel (79) Syed Irfan Abid (70) Javed Akhtar (57) Muhammad Touqeer (130) Muhammad Iqbal (64) 3. UMER ISMAIEL 79 4. Quality and TQM Definition Quality: It is define as the degree to which a set of inherent characteristics fulfills requirement TQM: (Total Quality Management) is the art of managing the whole to achieve excellence We are going to apply the Total Quality Management standards on Asia Ghee Mill LTD 5. Asia Ghee Mills 6. Introduction Asia ghee mill was established in 1997 via company ordinance, 1984. The Private company was founded by Ch.Abdul Majeed (Late), Now the owner of this company is Ch.Masood Majeed It is situated at Ahmadpur road Near Khanqah Sharif , Bahawalpur Its plant was imported from United Kingdom Employees working in asia ghee mills are 350 on different post Total production capacity is 150 ton per day Plant utilize 70 % of capacity in summer and 90% in winter 7. Vision and Mission of Asia Ghee Mill Vision of Asia Ghee Mill: Superior quality products at affordable price for our customers, is our commitment. Mission of Asia Ghee Mill: We want to become a company which will have customer satisfaction, innovation and continuous improvement in all fields in safe environment. 8. Major Products Of Asia Ghee Mill Two Major products of asia ghee mills are: Asia Cooking oil Asia Banaspati Soap and CO2 are the bi products of asia ghee mill 9. CO2 Plant 10. Competitors Of Asia Ghee Mill Sr.no. Ghee Name Company Name 1 Dalda Dalda Foods 2 Nasir Nasir Ghee mills Pvt Ltd Bahawalpur 3 Seasons Wali oil mills 4 Tallo Wazir Ali Industries Hyderabad 5 Kisan Madina Enterprises 6 Sufi Hamza Vegetables 7 Lives Shamim Group of companies 8 Sultan Al-Hilal vegetables ghee mills Multan 9 Shahbaz Shahbaz Banaspati Rahim Yar Khan 11. Syed Irfan Abid 70 12. Departments of Asia Ghee Production Department Sales and Marketing Department Accounts Department Quality Control Department 13. Production 14. Supplier and Customer Of Asia Ghee Supplier: Asia ghee import Raw oil from Singapur and Malasia Asia ghee mill also buy Raw oil from Karachi, Lahore and Attock. Customer: Customer of Asia ghee mill are divided into 9 circles to provide its product all over the city 15. Supplier and customer of Asia ghee Circle A Circles B Circle C Mian Traders. Hafiz Ibraheem Jail Road Yaqub Ghur Mandi Saleem Multan Road. Malik bradars Jail Road Yousaf Ghur Mandi Afzal Puldivan. Riaz Machli Bazar. Hafiz Baqa Multani Gate. Circle D Circle E Circle F Hamza Ghalla Mandi. Saleem Railway Road. Shoaib Bhatta Number Aik. Habib Sabzi Mandi. Ishaq Shadra. Abdul Rashid Katal Mara Mur. Circle G Circle H Circle I Owais Foji Basti. Asghar Hamaitian. Aashiq Asfaq Ghalla Mandi. New Rafeeq Dilawar Naibi General Store. Haji Abid Ghalla Mandi. Kaluni. Rashid and Sons Fuji Master Sadiq Master Sadiq Bilal Bradars Ghalla Basti. Road. Mandi. 16. Quality Standard Asia ghee mill use the following standards: ISO 9000 (for Quality standard) ISO 14000 (for Environmental Friendly standard) 17. Friendly Environment 18. Supplier and Customer Relationship To Registering costumer complaints. Inform the upper subordinates about any major complaints as soon as possible. They resolve all the minor problems as quickly as possible. They develop user friendly environment. They apply humble behavior. They try to satisfy the costumer at any cost. By providing proper product information. 19. Supplier and Customer Relationship Provide product use information. Identify products salient features. Provide fast mechanism for managing and scheduling follow up sales calls, repurchase times and repurchase frequencies. Identify potential problems quickly before they occur. 20. Javed Akhtar 57 21. Improvement Strategies Refinement: Refinement improves efficiency and effectiveness of cooking oil and Asia ghee Renovation: Automatic packaging system and imported latest machinery from UK Reinvention: Introduce asia soap at lowest cost for the middle class customers. 22. Quality improvement Strategies The Juran Trilogy: Planning Control Improvement 23. Quality improvement Strategies The PDSA Cycle: Plan Do Study Act 24. Stock Improvement 25. Muhammad Touqeer 130 26. Employee Involvement Employee Motivation: Friendly Teamwork Pleasant Atmosphere Take Advantages Use Food As incentive Reward for Hard work Create social events 27. Employee Involvement Employee Teamwork: Give rewards to a good leader Job Satisfaction Resource Utilization Creative Environment Learning Environment Communication Increase innovation 28. Employee Involvement Employee Rewards: Bonus Breakfast from the Boss Free Education to the Children of Employee Job Promotion Employee of the month 29. Employee Involvement Employee Suggestion System: Suggestion boxes are installed on entrance Suggestion boxes are also installed on exit gate Boxes open on monthly basis Changes according to the employees suggestion Always employees rights keeps in mind. 30. Methods of Performance Measure Quality: Percent reduction in cost of poor quality Percent reduction in nonconformities Percent of certified Suppliers Percent reduction in supplier base Percent reduction in corrective action cycle time 31. Methods of Performance Measure Cost: Percent increase in inventory turnover Percent reduction in data transactions Percent increase in materials shipped direct to work in process by the supplier. Percent increase in output dollars per employee Percent reduction in floor space utilization 32. Muhammad Iqbal 64 33. Methods of Performance Measure Flexibility: Percent reduction cycle time Percent Reduction in setup time. Percent Reduction in lot/batch size. Percent Increase in number of jobs mastered per employee Percent increase in common materials used per product. 34. Methods of Performance Measure Reliability: Percent of processes capable of cp2.0 Percent reduction in down time. Percent reduction in warranty costs. Percent reduction in design changes Percent increase in one time delivery. 35. Methods of Performance Measure Innovation: Percent reduction in new product introduction time Percent increase in new product sales revenue as a Percent of total sales revenue. Percent increase in new patents granted. Customer perception as a leader in innovation. Percent of management time spent on or leading innovation. 36. 37