Scientist,M.P. Pollution Control Board

• Depending on the reference to context

• Depending on the people to whom asked

• Depending on the past experience

• Depending on the expectations

Word “Quality” has different connotations

• Improve quality

• Job satisfaction

• Self development

• Cost savings

• Competitiveness

Total Quality Management

•Policy•People•Strategy

First step to Total Quality Management?

Define Quality Policy

BOSSES: WORK TO BOOK FEED INFORMATION GIVE ORDERS INSIST ON PROPER AND FREQUENT INFORMATIONS

LEADERS: AGREE – TO WHAT IS EXPECTED ALLOW – PEOPLE TO DO THEIR JOB APRISE – PEOPLE HOW THEY ARE DOING

ASSIST – GUIDE, GIVES TRAINING WHENEVER NEEDED

CHAMPIONS: INSTILL PASSION TO ACHIEVE PARTICIPATE ACTIVELY RESPECTED BY THE TEAM MATES CLEAR VISION & EXPLANATION CONFIDENT IN PRESENTATION LISTEN & RESPOND CALMLY TO CONTRARY VIEWS

MAKE THINGS HAPPEN

Bosses, Leaders, Champions

T: togetherE: everyoneA: achieveM: more

>Team is a group of people with a common goal<

1. Sense of purpose 2. Sense of belonging, 3. Empowered to act within a specific area, 4. Meet regularly, 5. It rewards everyone, 6. It has a natural leader

Makes a TEAM

• Customer driven• Delighting customer• War on Waste• Rigorous Planning• Measure to improve• Keep it simple• Bench marking• Irreversible corrective action• Improved technology for strategic gains only

Total Quality Management in water supplies is the ultimate objective

of the Water Supply Manager

• Essential ingredients

• Holistic approach is required including the understanding of Engineering, Environmental, Chemical & Biological aspects of watersupply

• Have faith in your Team mates, Discuss the problems and work out solutions.

• Aim and strive to develop work culture

• Source

• Pumping

• Treatment

• Conveyance

• Storage

• Distribution net work

Improvements?

Engineering Aspects• Site selection [Silting, Seasonal variation, Safety

during rains & floods, Pollution.• Selection of Plant & Equipment

[Type and Number of units required]• Periodical inspection [Service Reservoir, Water -

Works , Distribution network, Pollution]• Design and Lay out of Distribution network

[should be planned to last for considerable period/ Long time & short time Population projections.]

• Maintenance schedule [Stitch in time saves nine]

Executive aspects• Work-out manuals [Water supply & Treatment (Ministry of

Urban Dev.) Laboratory instruments, Safety in water works (Chlorine), Laboratory Analytical procedures.

• Building & Infra-structure [Proper lay-out & space for storage of raw materials and Chemicals, Electrical fixtures, Ventilation, Specific requirements, Emergency Exits ,etc.,]

• Communication facilities [Memo-pads, Intercoms, Fax Telephones, and alarms,]

• First Aid , Waste management & Fire Safety [First- aid kit, Fire extinguisher, Self breathing Apparatus,]

• Periodic Checks & Training [Analytical Quality Control and Regular training of staff to update the knowledge & the skills for Proper Water Quality Management ]

Laboratory Aspects• Quality of Materials [Water Treatment Chemicals,

Instruments and Spares]• Basic Facilities [Distil water, Chemicals, Glass-

wares, Instruments, Consumables ]• Instrument Calibration [Periodical checks and

Document verification]• Fire and Laboratory Hazard Safety

[Life saving skills, Safety Training & Mock drills]• Accuracy & Reproducibility [ Analytical Quality

Control, Intra & Inter laboratory comparison and skill development ]

• Reports & Documentation [Chain of custody and documentation and Reporting procedures]

Public Relation Aspects

• Encourage Public awareness [Arrange Visit to Water Works, Exhibition, Publication of Leaflet / Posters, do’s & don’t, Sanitation, Personal Hygiene, and Water conservation]

• Quick response to Complaints [Improved Public image, Reduced Water wastages ]

• Keep in touch with user groups [Periodical water quality survey at Consumer Tap]

• Quick response to Public Interest Litigation

Extra Vigilance Requirements• Fairs & Religious congregations• Bus stand and Railway station• Law & Order situations• Public gatherings• Unusual rise in Chlorine demand• Unusual depletion of Residual Chlorine• Natural Calamities (Floods & Earthquakes)• Epidemics• Scarcity areas