Definition of TQM (Total Quality Management)(Revised in June 1998)

TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers, at the appropriate time and price.

SYSTEM APPROACHSYSTEM

FOUR STUDENT MODELIn the evaluation Management by Policy, set objectives are achieved as well as they are realized.The evaluation results can be categorized into the Following:-Student AStudent BStudent CStudent DTargetOKOKFailFailMethodOKNo GoodOKNo GoodCommentVery HappyGod Blesses the CompanyVery difficultStill HopefulExamAttendance

Congratulations!God blessed You!OrVery smart!God wont alwaysBless youHopelessYou need to improve your planning method!Implement as you planned next year!Why you couldnt do this yearObjectives and Methods of Implementation

DR. KANOS

Three levels of quality

The First Level of Quality:Conformance to customers basic requirementsCustomersbasic requirements

The Second Level of Quality :customer satisfaction with Customers expressed requirementsQuality Management----1970s---Customers expressed requirements

The Third Level of Quality :customer delight with unexpected new quality achieved by meeting customers latent requirements Attractive Quality Creation---Today and Tomorrow----Customers latent requirements

Konica ExperiencePicture FailureFlash-built in 1974Auto-focus in 1977Not due to cameras but due to photo-takersLatent requirementsrather than the problems of a photo-takerQuality Creation

Failure Mode and Effect Analysis (FMEA)

FMEA Definition An FMEA can be defined as a systematic group of activities intended to :-Recognize and evaluate the potential failure of a product/process and the effect of that failureIdentify the action that could eliminate or reduce the chance of the potential failure occurring.Document the entire process.

FMEA Implementation .

Types of FMEA :-Design FMEAProcess FMEA

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