TP Tribune January 2012
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Transcript of TP Tribune January 2012
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8/3/2019 TP Tribune January 2012
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TOWN PLAZA TRIBUNE V II: Is
ABOVE ALL ELSE, WE ARE COMMITTED TO THE CARE AND IMPROVEMENT OF HUMAN LIFE. IN
RECOGNITION OF THIS COMMITMENT, WE STRIVE TO DELIVER HIGH QUALITY, COST
EFFECTIVE HEALTHCARE IN THE COMMUNITIES WE SERVE.
IN THIS ISSUE
Keeping You InformedWelcome to a new year! As we begin 2012 with
clean slate and a fresh start, its important
hat we continue to focus on the good and the
ad of 2011, and uphold the best and change
he worst for 2012.
Patient Satisfaction Scores
We ended 2011 with a patient satisfactionscore of 4.54. Our average score for 2011 was
4.54, and our highest score of the year came in
February as a 4.63. Not too bad! Remember,
its important that we focus on the patients and
we work hard to continue to raise that score.
The goal is to obtain and maintain a 4.6, but we
should never stop striving for a 5.0.
Employee Check-Up SurveyAfter our meeting December 8
th, our
participation for the check-up survey increased
from 57.14% to 66.67%. Thank you to everyone
who participated. Your contribution is very
important to the office so attention is broughtto areas that need improvement to help better
satisfy you. The results will be available mid-
January for review. If you were unable to
participate in the survey and would like have
your voice heard there are Suggestion Boxes
located in each suite. Feel free to voice your
opinion here or directly to your supervisor. All
information is kept confidential unless you
would like to have your name included.
Compliance CommitteeDecember 21
st, the Compliance Committee
had their first meeting. The Committee
consists of Tammy, Cori, Leehia, Kaye, Sonya,
Kelly, and Melissa. They touched based on a lot
of issues, and many issues are still waiting to be
concluded. They will have information for
everyone as soon as it is available. For our next
staff meeting, the Director of QualityManagement will be our guest speaker to give
an overview of what the Compliance
Committees Goals are for the next year. They
will have meetings the third Wednesday of
every month, so any questions or concerns can
be brought to them.
Outstanding Labs/RadiologyAt the last meeting, Suzanne mentioned we
currently have over 100,000 outstanding lab
and radiology orders. We have a few
employees throughout the offices working on
these to bring down the numbers. Suzanne is
currently working with Division and our officeSupervisors to identify the issues, challenges,
opportunities, numbers, and how progress is
going. More information will be released as
needed.
Staff Changes for JanuaryJanuary 9
thDr. Devers will be leaving Town
Plaza for an opportunity at Menorah Urgent
Care. Please come together to wish her luck in
her future pursuits.
TPFP Holiday Party PhotosPage
Our ValuesIn our November issue, we focused on one of
HCAs values. Now, we focus our attention to
next value: trusting our colleagues as valuable
members of our healthcare team and pledgin
treat one another with loyalty, respect and
dignity.
Page
We will open the book. Its
pages are blank. We are going
to put words on them
ourselves. The book is called
Opportunity and its first
chapter is New Year's Day.
~Edith Lovejoy Pierce
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TOWN PLAZA TRIBUNE | VII: Issue I
Forget Me Not:Visitingwww.hcarewards.comisa great way for you to explore
all available benefits. HCA hasgreat opportunities anddiscounts for everyone becausethey truly care about theiremployees. Dont pass upsomething great! Check it outtoday!
Financial Prosperity ProgramDid your holiday budget get a little bit bigger than yexpected? Are you having trouble getting back on
your financial feet? Do you want to start 2012 off in
good standings? Theres no need to worry. HCAs
Financial Prosperity Program is here to help.Its a fr
program available to HCA-affiliated employees and
their spouses or partners. It consists of three main
components: one-on-one sessions with a certified
financial expert, one-hour classes at your facility, an
online video classes. You also have the opportunity
email Lyndsay Mills, the founder of Financial
Knowledge and a Certified Financial Professional,
get answers to your personal finance questions. Sen
an email with your question to
[email protected] and get apersonalized response.
Hopefully everyone had the chance to opt in
or out of benefits for 2012. The enrollment
period is officially over. If you enrolled inbenefits you should be receiving your
insurance cards and information in the mail
soon.
Dont forget: at the beginning of the year
your Wellness Credits will be available for
use. If you participated in the Blood
Screening and PHA you should have been
awarded HRA Wellness Credits for the
next year. If you have not yet done
your PHA, you have until January 6th
.
Visitwww.hcarewards.comfor more
information.
For those of you that have completed
your Blood Screening and PHA, your
account information is available
through Wage Works. Visit
www.wageworks.comto register and
sign in. They also list all eligible
expenses for your HRA account. During
enrollment if you chose to contribute to
a Flex Spending Account, all of that
information is available through Wage Works
as well.
Benefits Blurb
A big welcome to all new Town Plaza Employees! We have four
new faces here with us.
Rachel Reaka: She is located in Suite 330. She is the Triage Phon
Nurse for Dr. Schnick and Dr. Luzania.
Kelly O-Hare Baxley: She is located in Suite 330 and is Dr.
Brooks Rooming Nurse. She is also on the Compliance
Committee.
Jennifer Young: She is located in Suite 330 and is the new Front
Desk MOS.
Shawndra Banks: She will be located in all three suites. She is a
MA Float.
http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.hcarewards.com/http://www.wageworks.com/http://www.wageworks.com/http://www.wageworks.com/http://www.hcarewards.com/http://www.hcarewards.com/ -
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TOWN PLAZA TRIBUNE | VII: Issue I
Notable
Dates:Office Closed 2
nd
Friday the 13
th
ML King Jr Birthday
16th
DATES YOU NEED TO KNOW
Employee January Birthdaysonya 12
th
Cori 14th
atti 14th
Employee January Anniversariesanuary 5
thmarks the 8
thanniversary of Patricia
eing with Dr. Boylan. January 1st
, Simran will
ave been with TPFP for a year, and on the 10th
Diane will have been here a year as well.
SUPERVISOR SHOUT-OUTS
Chequita: A big thank you to Melody for all of her
holiday tidbits and extra little things she does. Thanks
o Jennifer for all her holiday decorations and picture
aking during the holiday party. And thank you to
veryone for the great success of the Holiday Party.
Sarah: Shout-out to all my staff for being so
ccommodating during all this transition and training.
Thanks for stepping up.
SOCIAL COMMITTEE UPDATES
The Social Committee would like to Thank those
who donated to the Adopt a Family. We made
over $190 for this family. Well done TPFP! The
Christmas party was a grand success and we would
ke to Thank Dr Williams for the use of her
beautiful home. The next Social Committee
meeting will be held on the 4th of January.
Our ValuesWe trust our colleagues as valuable members
of our healthcare team and pledge to treat one
another with loyalty, respect and dignity.
I spoke with a couple employees and asked
them all the same question to see how this
Value shows itself in our office.
Q: How do you uphold and see this value on aday-to-day basis?
A: Loyalty, Respect and Dignity are the
cornerstones of any positive, thriving
company. I feel I uphold this value by coming
into work each day with a positive attitude
and seeing the best in my fellow co-workers.
- Sarah
A: I feel I uphold this value very well on a day-
to-day basis. If you dont GIVE loyalty,
respect and dignity then why shall you
RECEIVE it from your peers, is the way I feel.
You should always treat others how youwould like to be treated in return and I feel I
do this daily to the best of my ability.
- Jill
Our Goals for 2012To accompany the beginning of a new year
Town Plaza has a new practice manager. Shes
got a clean slate and a lot of big plans for the
practice.
One big plan is to watch the budget and to
make sure that we stay strictly on track for the
next year. This will help benefit the practice as
a whole and each individual employee. A bigway to help keep the budget in line is the new
over-time prevention and regulation thats
being put into play by Suzanne and the
supervisors. Remember, if you think youre
going to have over-time or are coming close to
it: notify your supervisor immediately. The
goal is to have all over-time eliminated by the
beginning of 2012.
In 2011 we saw a little bit of complications with
the phone system. Fortunately, those
problems have been taken care of. All of the
nurses now have their voicemails set up so
patients have somewhere direct go. Dr.
Luzania and Dr. Schnick now have a triage
phone nurse to
answer calls
immediately
instead of
the patients
going
straight to
voicemail. Tohelp eliminate
patient wait
time we went from
a basic call center to an
enhanced call center essentially giving us
more lanes of traffic. This allows more
people in the office to be on the phone at o
and allows more calls to come in without be
on hold. If any other problems are occurring
with your phones be sure to let Chequita kn
As mentioned before, our average patient
satisfaction was 4.54. Our goal score is 4.6,
thats not too bad! We should never stop trto get a 5.0 and aiming to provide our
customers with the best possible service.
Just as important as patient satisfaction is
employee satisfaction. The SATISFY
Committee will resume their meetings in
January, and the results of the Employee
Engagement Survey will be back for them t
focus on. The Thanks program is now also
available for Practice Managers use in
recognizing their employees. This is a
recognition program that helps celebrate
employees successes. Suzanne will be able
send thank you e cards, present pins, create
certificates of appreciation or even provide
gift card when the occasion calls for that ex
special level of recognition.
More training opportunities will be availabl
employees so that they can better their ski
and increase their productivity. This could
come in the form of Health Stream classes,
classes at JCCC, or more in-services. If you
have any suggestions or training opportuni
youd like to participate in notify your
supervisor.
Your Goals for 2012
Everyone should have received an e-mail frErica at the end of December asking you w
goals you have for yourself, for the practice
a whole, and a wish list for Suzanne. If yo
didnt have a chance to respond or want to
offer suggestions confidentially, make sure
enter your suggestions to the Suggestions
located in your suite by January 9th
. Suzann
would like to see 100% of employees, and
physicians, participate in making a Wish L
Our Values and Goals
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TOWN PLAZA TRIBUNE | VII: Issue I