Step into Social Media Woodley Town Council - 16 May 2012 - final
Town social media
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PERSONAL BRANDINGAND SOCIAL MEDIA
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“Regardless of age, regardless of position, regardless of the business we
happen to be in,all of us need to understand the
importance of branding. We are CEOs of our own companies:
Me Inc.
To be in business today, our most important job is to be head marketer for
the brand called You.”
Tom Peters – Fast Company
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FINDING YOUR SOCIAL IDENTITY
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Choose a handful of personal qualities about yourself that you want to be known for.
Ask yourself the following questions:
• What interests you most?• What will you have fun executing?• What could you be most consistent with?• What do you want to use social media for?
FINDING YOUR VOICE
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Some content you can specialize in:• Home Décor• Sports• Family Life• Fitness• Restaurant Reviews
Make sure you don’t try to focus on too many things – it’ll be harder for someone
to remember any of it.
Make sure you’re honest with yourself – pretending to be something you’re not
never works well.
FINDING YOUR VOICE
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.
Hungry Domaine
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FINDING YOUR VOICE
Once you find out what your online voice will be, you have to be accountable!
Stay in touch! – Create posting calendars for yourself so people can look forward to seeing your posts
Stay relevant – post timely articles or photos that are of interest to you
Stay Personal – Post photos of you and your family/friends
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FINDING YOUR VOICEExample: Claudia Saez Fromm and The New York Life
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HAVE FUN! Social media may seem like a full time job, but once you get the hang of it, it will be second nature!
• SHARE• We’re not competing! Share
friends’ posts• Share news articles by using the
share button instead of merely linking.
• COMMENT and TAG• Comments make people feel
more special than likes. Fact.• Tagging other people in your
posts brings your content directly to their attention.
FINDING YOUR VOICE
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PERSONAL VS. PROFESSIONAL
Everything on the Internet is public..
Always be thoughtful when publishing your opinions and personal life on the Internet. • Personal :• Always maintain a positive
demeanor• Be cautious of the photos you
share (risque clothing or behavior)
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BRIDGING THE GAP
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BRIDGING THE GAP BETWEEN YOUR AUDIENCE AND YOU
The number one source for real estate listings is referrals
Social media is your opportunity to engage with your clients on a regular basis
• Stay top of mind by becoming the authority (the topic is up to you)
• Stay in people’s news feeds by posting to facebook 5-7 times a week
• Stay consistent on twitter by sharing relevant articles and posting fun and exciting updates
As long as you stay top of mind, they will remember to refer you to friends and connect with you when the opportunity arises.
Only 14% of consumers trust ads75 % trust peer recommendations
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Facebook is the largest social media platform and has 1 billion users as of October 2012. Facebook was created with the intention for users to be able to connect to friends and family by liking pages. Users can tag their location in status posts, upload photos or video to their profiles or load them into albums.
• Facebook captures 1 in every 11 internet visits in the US• The average visit to Facebook is 20 minutes• 20% of users earn over $100k per year
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Leverage your personal relationships on social media
Use your Personal Facebook profile• Allow people to Follow your public
updates• Don’t be afraid to send a friend request
to a client with whom you have a good rapport
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Enable the Follow feature:
• Click in the top-right of your screen• Select Account Settings• Click Followers on the left side• Check the box next to Allow Followers
*Followers will see posts made to your Public audience
Action Items
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Enable email and Mobile Notifications• Real Estate can be a fast moving
industry, don’t slack with your replies to clients and friends on Social Media
• Periodically check your feed and comment on your friends/clients posts
Action Items
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Start listing your friends:
• Click the Home link (along the top-right of every Facebook page)
• Find the list you want to edit in the left column, or click the More link next to Friends
• Select the list you want to edit or click Create a List
Action Items
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Start listing your friends:
• Search for your friends in the search bar at the top of the page, or add people from the List Suggestions on the right
• Search for your friends in the search bar at the top of the page, or add people from the List Suggestions on the right
Action Items
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Facebook Recap:
Use Your Personal Profile• (Exceptions for those who already have large
followings on their business page. )
Enable the Follow Feature
Begin Grouping your friends
Today: Post a photo of you and your family/friends in NYC
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Why Twitter?
Twitter is an invaluable tool when trying to create one’s brand.
It allows for direct and constant communication with current clients, potential clients, and millions of informed individuals
• 360 Million users• 25% earn over $100k per year• 51% have a college degree
Building audiences: • 69% rely on friends suggestions for
followers
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TWITTER Buzzwords
Hashtag- Using the # symbol before a phrase will create a link
Benefits to using hashtags:• Categorizes tweets and conversations• Helps to show topics more easily in Twitter
Search• Clicking on Hashtagged words shows you all
the other tweets marked with that hashtag
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TWITTER Buzzwords
Handle- A user’s handle is the username they’ve selected and the accompanying URL, like
http://www.twitter.com/townresidential
ListsCurated groups of other Twiitter users. Used to tie specific individuals on a group
MentionsMention another user in your Tweet by including the @ sign followed directly by their username is called a “mention”
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Profile: • Describe yourself and your job in your “About Me”• Link it to your TOWN page by using a link shortener• Add TOWN’s handle @townresidential and mention TOWN in
your bio
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10% Links to your own listings on Townrealestate.com
10% Link to other people’s content (News, Press, other interests)
20% Talk business or share your own marketing material
40% The remaining 40% should consist of personal interaction, small talk, commenting and networking
Content Mix:
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Begin using a 3rd party tool to help you post. We recommend HootSuite• Download the HootSuite browser button which
allows you to share articles without going to twitter
(http://hootsuite.com/features/extensions)
• HootSuite will shorten links which allows for more characters in your Tweets
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• Share content from Around TOWN emails, the corporate Facebook Page and YouTube
• Share your listings, but focus on one interesting aspect• Tweet How-To’s. YouTube and design blogs have great
articles about DIY, Home Décor, and even recipes• Geographic info – become the go-to in your
neighborhood• Ask questions. Ask for opinions.• Share photos• Be Funny/friendly/inspirational – Share great quotes
using #qotd (quote of the day)• Try to use a hashtag in every Tweet to increase your
virality, tag other businesses in your Tweets instead of using names
What to Tweet:
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Use the search functionality to find new followers and potential clients
• “Moving to NYC”• Relocating NYC• NYC News• West Village News, East Village, etc.
Search
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Use the search functionality to find new followers and potential clients
• “Moving to NYC”• Relocating NYC• NYC News• West Village News, East Village, etc.
Search
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Search
Advanced Search
twitter.com/search-advanced
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• Follow people that want to follow you (people talking about your topic)
• @reply even people who don’t follow you• Interact with influencers• Add yourself to twitter directories like
www.wefollow.com, www.twello.com
Grow your following
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• Industry Peers and professionals
• Experts (RE, Social Media, Marketing, etc.)
• Client List (private)• Local Competition
(private)
Create and Subscribe to Lists
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Action Items
Create a public list, a private list and subscribe to a list of interest
• Go to your Lists page. This can be done via the gear icon drop down menu in the top right navigation bar or by going to your profile page and clicking on Lists.
• Click Create list.
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• Enter the name of your list, description and select if you want the list to be private or public
• Click save list
Action Items
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• Use the hashtag #TownLoves[neighborhood] in 5 Tweets
Use #TownLoves Hashtag
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• Follow 5 real estate reporters or editors
Action Items
• Jason Shefftell, NY Daily News @NYDNRealEstate
• Lauren Schuker Blum, WSJ @laurensblum• Candace Jackson, WSJ @candace_jackson• Michelle Higgins, NYTimes @michellehiggins• Vivian Toy, NYTimes @VivianSToy• Matt Chaban, Crains @MC_NYC• Kathy Clarke, The Real Deal
@KathyClarkeNYC
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As LinkedIn is very much a personal networking site, we encourage all employees of TOWN Residential to fill in their profiles thoroughly.
Every section needs to be filled with detailed keywords about what you do.
• Link back to the Company Page• Encourage endorsing of friends within
the company• Add Skills: Buyer Representative,
Seller Representative, Townhomes, listings, existing home sales, new home sales, condominium sales, co-op sales
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TOWN CORPORATE SOCIAL MEDIA COMMITMENT
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TOWN facebook
CORPORATE COMMITMENT
Articles posted to the blog will be shared on to a larger audience via Facebook and Twitter
Interesting Representative content will be shared via Facebook several times a month
Representatives will be tagged in articles or photos in which they’re featured
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TOWN twitter
CORPORATE COMMITMENT
Articles posted to the blog will be shared on to a larger audience via Facebook and Twitter
Interesting Representative content will be shared via Facebook several times a month
Representatives will be tagged in articles or photos in which they’re featured