Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically-...

1

Town Hall Town Hall MeetingMeeting

Presented by Julie A. Hester

President and CEO

-Slides will advance automatically-

(turn up speakers to hear audio)

2

First things First things first…first…

What is important?

Mission

Quality

Financial Outcomes

3

Goals for St. Francis:Goals for St. Francis:

The best place for patients to receive care

The best place for physicians to practice

The best place for employees to work

4

CEO Report CEO Report CardCard

5

Filling of Key Open Filling of Key Open Positions:Positions:

CIO Position, Ty Knox

Home Care Position, Joanne Piscitello

Chief Financial Officer, Taylor McCormick

Director of Foundation, Katie Spizzirri

6

Operational Operational Imperatives:Imperatives:

• Arbors at New Castle• Cokesbury Village• Forwood Manor• Foulk Manor North• Foulk Manor South• Manor Care – Pike Creek• Manor Care – Wilmington

• Methodist Country House• Millcroft• Newark Manor• Regal Heights HC/Rehab• Cadia Rehab – Pike Creek• Shipley Manor• St. Francis – Brackenville

Inpatient admission focus

Managing Paid Time Off (PTO)Rapid process redesign (Emergency Room)Partnership with local nursing homes-14 total

Customer Service Representative in VIP Hallway

7

Focus from Last Focus from Last Town HallTown Hall

8

Dashboard & Quality

Patient ComplaintsNRC Picker In-Services

Equipment needs

Continued Rounding on floors

Positive Feedback Bulletin Board-located outside of the main cafeteria on 2nd floor was

initiated to display positive comments & letters received from patients and families

Focus Since Last Town Hall Focus Since Last Town Hall Meeting:Meeting:

9

Follow-up from Last Follow-up from Last Meeting:Meeting:

Insurance Aetna

MarketingQuality

Growth effortsEquipment needs

10

Insurance Company Insurance Company Negotiations:Negotiations:

Blue Cross Blue Shield of DE

Delaware Physicians Care, Incorporated (DPCI)

Update - Department of Corrections Contract

11

Important Important Conversations:Conversations:

Governor Markell

Delaware Secretary of Health & Human Services–Rita Landgraf

Chris Coons–New Castle County

Wayne Smith–CEO, Delaware Healthcare Assoc.

Councilman Brown–Wilmington City Council Councilman Prada–Wilmington City Council

Mayor Baker, Wilmington City Council

Senator Carper, U. S. Senator

12

Commitment to Outreach Commitment to Outreach Programs:Programs:

Astra Zeneca gift of: $125,000

Established information packet to present to potential donors

Reindeer Ball

13

2010 Foundation 2010 Foundation Report:Report:

Money Received/ Pledged:• Physician Pledge In Memoriam-$250,000• State of Delaware- Infant Mortality Grant-

$150,000• AstraZeneca-$125,000• State of Delaware Health Fund Grant-

$100,200• Bank of America-$75,000• Private Donors January-$36,000• Raskob Foundation-$10,000

Money Requested/Response Pending:• Federal Appropriations-$1,000,000• Catholic Diocese Foundation-$75,000• Fund for Women-$10,000• Grant in Aid-$10,000• ACOR-$5,000• Christ Church-$2,000

14

Marketing & Community Marketing & Community Relations:Relations:

The St. Francis Hospital Facebook Fan page continues to attract fans-140 to date

We continue to work with Dr. McDonough to initiate a YouTube for the hospital

Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those

too sick to spend last days at home- The News Journal, 1/19/10

6ABC Television Cover the Compassionate Care opening, 1/13/10

Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that

are provided, 1/13/10

Articles & News Coverage:

15

In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis

Hospital, 1/12/10

Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10

Reindeer Ball Follow-up, The Dialog, 12/17/09

Marketing & Community Marketing & Community Relations:Relations:

Articles:

16

Community Outreach Community Outreach Events:Events:

October 22nd there was a Sending Forth Blessing & Prayer Service for Father Joseph

Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health

MinistriesDr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members

Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County

Offices

Several members of the St. Francis staff participated at the Women’s Business Expo

17

Community Outreach Community Outreach Events:Events:

Elaine Abbott, RN presented her book on H1N1 to local HeadStart school

December-Blessing & Prayer Service for baskets of food for families in the community

Nursing Department for OB-GYN & The Center of Hope: Assisted families that were

desperately in need of new clothing, toys, and food

18

Physician Recruitment Physician Recruitment Efforts:Efforts:

Recruitment of Dr. Katie Sahm Breast & General Surgeon-

Start date April 1, 2010

Dr. Vivacqua & Dr. Tubb Hematology &

Oncology-Began practicing on Jan 6, 2010

Negotiations are on-going with various other practices

19

Collaborative Efforts:Collaborative Efforts:

Chuck Davis, CEO of Jennersville Hospital

Chuck Dorman, CEO of Veterans Hospital

Terry Murphy, President & CEO of Bayhealth

Department of Medicine at DrexelJoe Saunders, CEO of Crozer Medical Center

20

Back to Basics:Back to Basics:

Clinical focus

Equipment purchases 2009-2010

2009 VENDOR AMOUNT DESCRIPTION7/6/2009 STRYKER SALES CORP $21,735.25 TREATMENT RECLINERS 7/7/2009 STRYKER SALES CORP $9,031.20 STRETCHER CHAIR

7/17/2009DATASCOPE PATIENT

MONITORING $5,254.70 DATASCOPE PATIENT MONITOR7/20/2009 HILL ROM CO INC $16,094.00 SLEEPER SEATING

7/31/2009 GENERAL ELECTRIC MED SYS $3,854.40 UPGRADE CENTRICITY PERINATAL

7/31/2009 CARDINAL HLTH INC $2,387.44 WHEELCHAIR SCALE DETECTO

8/7/2009 MEDICAL IMAGING IMCO $28,500.00 GE AMX-4 PORT XRAY UNIT W/AMX+8/7/2009 SWISSLOG TRANSLOGIC $27,987.00 CONVERSION OF PNEUMATIC TUBE

9/2/2009 PHILIPS MED SYSTEMS $588,904.94 PATIENT MONITORING SYSTEM

10/12/2009 CARDINAL HLTH INC $10,154.06 PORTABLE VACUUM PUMPS & WALL

MOUNTED VACUUM REGULATOR

10/12/2009 STINGER MEDICAL $272,591.10 WORK STATION LEVITATOR & NURSE

ADVOCATE

11/4/2009 ZOLL MED CORP $9,870.20 DEFIB M SERIES ACLS

12/1/2009 CDW GOVERNMENT $29,861.92 IMAGER CORDLESS USB 4820HD

12/7/2009 PHILIPS MED SYSTEMS $515,291.77 PATIENT MONITORING SYSTEM

12/8/2009 AMPRONIX $4,457.59 MODALLXX 20.1IN MONITOR

12/8/2009 STRYKER SALES CORP $11,508.00 TREATMENT RECLINERS

12/10/2009 KCI USA INC $57,229.79

PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000 & RIK OR

PADS

12/23/2009GENERAL ELECTRIC MED

SYSTEMS $2,030.00 CARESCAPE V100 BP UNIT

12/23/2009 STRYKER SALES CORP $13,684.08 STRETCHER MATTRESSES

12/31/2009 DIRECT SUPPLY $4,712.30 HOSPICE PATIENT FURNITURE

$1,635,139.74

Capital Clinical Equipment 2009 PurchasesCapital Clinical Equipment 2009 Purchases::

22

2010 VENDOR AMOUNT DESCRIPTION

1/12/2010 KCI USA INC $1,397.62 PRESSURE REDISTRIBUTION MATTRESSES

ATMOS AIR 9000

1/12/2010 STRYKER SALES CORP $51,644.84 ICU BED IN TOUCH FL-27 & THERAPEUTIC

MATTRESSES

1/22/2010 HILL ROM CO INC $3,344.00 BASSINET PERINATAL NEWBORN

1/27/2010 TYCO MALLINCKRODT INC $70,562.20 VENTILATOR MODEL 840 MEDICAL AIR PUMPS

2/3/2010 ALLEN MEDICAL SYSTEMS $5,992.00 ALLEN YELLOFIN STIRRUPS

2/3/2010 SKYTRON $44,889.91 ULTRASLIDE TABLE

2/4/2010 STORAGE SYSTEMS UNLIMITED $5,796.00 PROCEDURE CART BASIX

2/5/2010 CDW GOVERNMENT $23,575.20 BMV HANDHELDS

2/5/2010 VSS MEDICAL MOUNTS $72,580.00 BMV SHORT ARMS

$279,781.77

2010 Purchases Thus 2010 Purchases Thus Far:Far:

23

PENDING VENDOR AMOUNT DESCRIPTION

$40,000.00 TELECOM SYSTEM

$80,000.00 MEDICAL GASES

$5,000.00 HANDICAP RAMP

$15,000.00 HOSPICE BATHROOM

$400,000.00 BONE DISSYMETRY MAMMOGRAPHY

$325,000.00 IV PUMPS

UNK SCOPES

$10,000.00 DHIN RADIOLOGY

$10,000.00 LAB REFIGURATION

$885,000.00

2010 Pending 2010 Pending Purchases:Purchases:

24

Growth Efforts:Growth Efforts:Keeping the business at St. Keeping the business at St.

FrancisFrancis

Franciscan Care Labs

Women-to-Women Lab

Future: North Wilmington Lab

25

Where are we going?Where are we going?

Budget for 2010

A culture of accountability

Results driven

26

What is your What is your role?role?

27

94%

99%

99%

99%

96%

91% 92% 93% 94% 95% 96% 97% 98% 99%

Avg. For All ReportingHospitals In The US.

Avg. For All ReportingHospitals In Delaware

Bayhealth Medical Center

Christiana Hospital

St. Francis Hospital

% of heart attack patients given aspirin at arrival

28

93%

97%

99%

99%

92%

88% 90% 92% 94% 96% 98% 100%




Christiana Hospital


% of heart attack patients given aspirin at discharge

29

85%

85%

96%

80%

71%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%




Christiana Hospital


% of pneumonia patients assessed and given pneumococcal vaccination

30

74%

73%

75%

75%

68%

64% 66% 68% 70% 72% 74% 76%




Christiana Hospital


% of patients who reported that their nurses "always" communicated well

31

80%

77%

79%

77%

74%

71% 72% 73% 74% 75% 76% 77% 78% 79% 80%




Christiana Hospital


% of patients who reported that their doctors "always" communicated well

32

62%

61%

61%

68%

57%

50% 52% 54% 56% 58% 60% 62% 64% 66% 68%




Christiana Hospital


% of patients who reported that they "always" received help as soon as they wanted

33

70%

63%

67%

68%

59%

52% 54% 56% 58% 60% 62% 64% 66% 68% 70%




Christiana Hospital


% of patients who reported that their room and bathroom were "always" clean

34

56%

47%

53%

49%

55%

42% 44% 46% 48% 50% 52% 54% 56%




Christiana Hospital


% of patients who reported that the area around their room was "always" quiet at night

35

65%

59%

63%

67%

55%

0% 10% 20% 30% 40% 50% 60% 70%




Christiana Hospital


% of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

36

68%

63%

64%

73%

57%

0% 10% 20% 30% 40% 50% 60% 70% 80%




Christiana Hospital


% of patients who reported "YES" they would definetly recommend the hospital

37

“Whether you prevail or fail,

endure or die, depends more on

what you do to yourself than

what the world does to you.”

-Jim Collins

Quote:Quote:

Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically-...

Documents

Transcript of Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically-...