TOWES Marketing Materials

81
Greetings, The TOWES team and I are very happy to share a valuable marketing and communications resource with you. Over the years, we have received many requests from our distributors and various organizations for marketing materials that can be easily distributed and reproduced. Well it’s finally here! These materials include overviews of TOWES Assessments, Workplace Training Solutions, Case Studies as well as additional resources. We have posted our marketing materials on the TOWES website in order to meet fluctuating demands and provide you with improved accessibility. The marketing materials are completely free of charge and we encourage you to download and reproduce as many as you require. Thank you for your continued support. We hope that you find them most helpful and we look forward to getting your feedback! Sincerely, Conrad Murphy Director of TOWES, Bow Valley College TOWES is the sole property of Bow Valley College and is sold through authorized distributors only. 345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

description

TOWES Marketing Materials

Transcript of TOWES Marketing Materials

Page 1: TOWES Marketing Materials

Greetings,

The TOWES team and I are very happy to share a valuable marketing and communications resource with you. Over the years, we have received many requests from our distributors and various organizations for marketing materials that can be easily distributed and reproduced. Well it’s fi nally here!

These materials include overviews of TOWES Assessments, Workplace Training Solutions, Case Studies as well as additional resources. We have posted our marketing materials on the TOWES website in order to meet fl uctuating demands and provide you with improved accessibility. The marketing materials are completely free of charge and we encourage you to download and reproduce as many as you require.

Thank you for your continued support. We hope that you fi nd them most helpful and we look forward to getting your feedback!

Sincerely,

Conrad MurphyDirector of TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

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Marketing MaterialsMarketing

Materia

ls

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Copyright & Disclaimer

Copyright and Permission to ReproduceThe materials on the site are protected by the Copyright Act. Except as noted in the Terms of Use below, none of the materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitt ed in any form or by any means, without the prior writt en consent of the TOWES Department, Bow Valley College, or the original creator, where applicable.

Terms of Use — Educati onal and/or Non-Commercial or Reproducti onThe informati on has been posted with the intent that it be readily available for personal and public non-commercial, educati onal use and except where otherwise prohibited, may be reproduced, in part or in whole and by any means, without charge or further permission from the TOWES Department, Bow Valley College.

Users must ensure: • materials are not modifi ed. • users exercise due diligence in ensuring the accuracy of the materials. • that Bow Valley College is identi fi ed as the source of the materials. • the reproducti on is not represented as an offi cial version of the materials reproduced, nor as having been made in affi liati on with or with the endorsement of Bow Valley College.

This does not grant permission to reproduce confi denti al informati on, such as test results, through the secure porti on of the TOWES website.

Terms of Use – Commercial Reproducti onReproducti on of multi ple copies of materials on the site, in whole or in part, for the purposes of commercial distributi on is prohibited, except with writt en permission from Bow Valley College. To obtain permission to reproduce materials on this site for commercial purposes, please contact TOWES.

Trademarks and Offi cial MarksAll trademarks used and/or displayed on this website are registered trademarks of Bow Valley College. Nothing on this website should be interpreted to grant any licence to use any trademark or offi cial mark without the express writt en permission from the TOWES Department, Bow Valley College.

For further informati on related to Copyright and Reprinti ng TOWES website materials contact: TOWES, Bow Valley College 332 6th Avenue SE Calgary AB T2G 4S6 Att n: TOWES Department (403) 410-3200, [email protected]

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Copyright & ReprintUpdated June 2012www.towes.com/en/products--services/ © 2012, TOWES, Bow Valley College

ed distributors only

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

IndexUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Index

Marketi ng materials are available for download at

www.towes.com

General Informati on

Assessment

Workplace Training Soluti ons

Case Studies

Additi onal Resources

zed distributors only

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TOWES Overview What is TOWESAcross Canada, employers, educators, industry and government are working together to ensure that Canadians have the Essenti al Skills needed for full parti cipati on in the labour market and community life.

TOWES - the Test Of Workplace Essenti al Skills off ers valid, reliable and eff ecti ve assessments, curriculum and training support for organizati ons and individuals looking to assess and improve Essenti al Skills.

What are Essenti al SkillsEssenti al Skills are the skills needed to carry out everyday tasks for work, learning and life. They are not the technical skills required by a parti cular job; they are the skills applied in all occupati ons.

Essenti al Skills:

• help us to perform the tasks required by our occupati on and other acti viti es of daily life. • provide us with a foundati on to learn other skills. • enhance our ability to adapt to change.

There are 9 Essenti al Skills: Reading Text, Document Use, Numeracy, Writi ng, Thinking Skills, Oral Communicati on, Conti nuous Learning, Working With Others, and Computer Use. TOWES assesses the fi rst three skills, which are oft en referred to as adult literacy skills.

Using TOWESTOWES assessments and training soluti ons have a broad range of applicati ons, including:

• assessing workers and potenti al workers for recruitment, selecti on and succession planning. • understanding individual strengths for career planning. • workplace-based Essenti al Skills training programs. • placement, measuring learning gains and determining work readiness in college or insti tuti onal training programs. • identi fying and providing remedial support for at-risk learners in Apprenti ceship or technical training. • prior learning recogniti on. • an alternati ve literacy assessment for new Canadians. • establishing training standards. • research.

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

TOWES OverviewUpdated June 2012www.towes.com/en/about-towes © 2012, TOWES, Bow Valley College

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Selecting an AssessmentUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Tips for Selecting a TOWES Assessment

Selecti ng the appropriate TOWES assessment will yield the results you are looking for. The following questi ons will help guide you through the selecti on process.

What is the purpose for testi ng?A fi rst step in selecti ng an assessment is to clearly establish the purpose for testi ng. Common reasons for testi ng include:

• identi fying skill gaps in preparati on for training. • measuring work readiness for a specifi c occupati on. • recruiti ng and selecti ng employees. • helping clients make career planning decisions. • measuring learning gains.

In general, for employment related testi ng the nati onal occupati onal standards found the Essenti al Skills Profi les provide a good indicati on of the level of assessment and version of the assessment that should be used. If the purpose for testi ng is related to training or career planning, a General Series assessment is oft en selected.

What are the skill level requirements?Selecti ng the appropriate level of assessment is crucial. Assessments that are too basic or too complex for their intended use will yield poor results and provide limited informati on.

For recruitment, work-readiness and other employment applicati ons, you should select an assessment that measures at the level required for successful employment. This informati on can be located in the Essenti al Skills Profi les, but in most cases, the Canadian labour market requires skills at Level 3 or higher.

For identi fying skill gaps, measuring learning gains and other training applicati ons, you should select an assessment that will diagnose individuals who are at-risk and may require additi onal support. Typically, individuals with skills at Level 3 or higher are successful in training so a Level 2/3 assessment will allow you to identi fy those who may need remedial interventi ons, and those who already have the skills needed.

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Selecting an AssessmentUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

What is the predicted skill level of the test taker?Considerati on should be given to the anti cipated skill level(s) of a client or group fo clients, especially when working with low-skilled or high-skilled individuals.

• Individuals with low-skills will become easily discouraged when writi ng TOWES, regardless of the purpose for testi ng. In these instances it is appropriate to select a Level 1/2 test.

• Conversely, highly-skilled individuals will be moti vated to demonstrate their full range of abiliti es and should complete a Level 2/3 or Level 3/4 assessment.

Will test results be used for recruitment, selecti on or succession planning?Employment testi ng is considered high-stakes. In general, selecti on criteria are chosen based on bona fi de occupati onal or training requirements, and not on an arbitrarily selected skill level. In other words, the assessment used should refl ect the skills needed for work. The Essenti al Skills Profi les provide a good resource for informati on on the skill level requirements for over 200 Canadian occupati ons.

Is a specifi c result or general indicati on of skill needed?If the purpose of testi ng is to gain a general indicati on of a test taker's ability, select a version of TOWES that will provide you with a broad range of informati on. The most broadly-based version of TOWES is the G2 (level 2/3) because it is representati ve of several diff erent sectors and occupati ons. It will also allow for a wide range of test scores as it measures mid-range in the testi ng scale.

Will the test be administered to a diverse group of test takers?If the group of test takers is expected to have a range of skills and abiliti es, you may wish to select a version of TOWES that is appropriate for the largest number of individuals (if no other occupati onal or training requirements are a factor in testi ng). The General Series Level 2/3 is the most broadly-based version of TOWES.

Is the test group from a parti cular industry or sector?TOWES has developed fi ve sector-specifi c assessments for industries including manufacturing, aerospace, offi ce administrati on, health care and apprenti ceable trades. The assessments are constructed from workplace materials that are commonly used in these industries which lends face validity to the tools. The tools also target the skill level requirements for work in these industries and are based on a compilati on of several Occupati onal Profi les.

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

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Sector Series AssessmentsUpdated June 2012www.towes.com/en/products--services

© 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

eed distributors only.

Sector Series AssessmentsTOWES has a number of assessments for specifi c industries and occupati onal groups.

TOWES Manufacturing (MFG) - Available in English and FrenchThe MFG test measures skill levels 2 and 3 and is best suited for machine operators, assemblers, or workers in factories and machine shops. The assessment includes assembly drawings, schemati cs, safety manuals, and regulati ons.

TOWES Offi ce & Administrati on (ADM) - Available in English and FrenchThe ADM test measures skill levels 2 and 3 and is best suited for clerks, recepti onists, data entry personnel, and workers in business, non-profi t organizati ons and public insti tuti ons. The assessment includes manuals for offi ce equipment, memos and offi ce policies.

TOWES Entrance into Apprenti ceship (APR) - Available in English and FrenchTHE APR tests measures skill levels 2 and 3 and is best suited for pre-apprenti ces and apprenti ces in industrial trades. The assessment includes measurement and calculati on, work permits, schemati cs and codes. TOWES Aerospace (AER) - Available in EnglishThe AER test measures skills at levels 2 and 3 and is best suited for workers in aviati on services, maintenance and assembly. The assessment includes job procedures, MSDS and tooling references. This custom assessment was developed by the Manitoba Aerospace Human Resources Coordinati ng Committ ee who have granted public access to this tool.

TOWES Health Care (HCR) - Available in EnglishThe HCR test measures skills at levels 2 and 3 and is best suited for Licensed Practi cal Nurses, Care Att endants, Medical, Dental and Laboratory Technicians. The assessment includes blood pressure classifi cati ons, test requisiti on forms and specimen collecti on manuals.

Sector Series Assessments are available through authorized TOWES Distributors. For more informati on, or to fi nd a distributor near you, visit www.towes.com

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General Series AssessmentsUpdated June 2012www.towes.com/en/products--services

© 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

eed distributors only.

General Series AssessmentsTOWES is an eff ecti ve assessment that accurately measures three Essenti al Skills: Reading Text, Document Use, and Numeracy.

TOWES is diff erent from other assessments. Test takers must assume the role of a worker and use informati on from authenti c documents to solve workplace problems or complete tasks.

The General Series (or G Series) assessments apply to a variety of testi ng needs. They contain content that is relevant to all occupati ons such as safety bulleti ns, procedures, and schedules.

TOWES General 1 (G1) - Available in English and French

This assessment measures skills at levels 1 and 2. This entry-level assessment is ideal for clients with skill gaps or as a benchmarking tool for literacy remedial training programs.

TOWES General 2 (G2) - Available in English and French

This assessment measures skills at levels 2 and 3. This intermediate-level assessment is the most widely used version of TOWES and is ideal for entrance into training, employment or as a prior learning assessment.

TOWES General 3 (G3) - Available in English and French

This assessment measures Essenti al Skills at levels 3 and 4. This high-level assessment is oft en used for measuring the skills needed for trades and technical training or employment.

G Series Assessments are available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

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Custom AssessmentsUpdated June 2012www.towes.com/en/products--services

© 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

yeed distributors only.

Custom AssessmentsTOWES Custom Assessments provide added validity and employee buy-in for corporate testi ng. Test results can be compared to local, regional or nati onal occupati onal standards.

TOWES collaborates with each employer to ensure their custom assessment best achieves their individualized testi ng requirements. We provide a full range of support services for recruitment, selecti on, succession planning, safety, workforce training and development.

Semi-Custom A semi-custom assessment includes the design and validati on of new problem sets specifi cally related to industry and employer requirements. New problem sets are incorporated into modifi ed versions of existi ng TOWES assessments that closely align with industry requirements. Client branding and custom reporti ng are also available.

Custom A custom assessment includes the design and validati on of an enti rely new assessment using employer or industry specifi c documents and acti viti es. Client branding and custom reporti ng are included.

TOWES has developed custom assessments for organizati ons like Suncor, Syncrude, Canadian Trucking Human Resources Council, Halifax Employers Associati on, Nova Scoti a Power and Manitoba Aerospace Human Resources Coordinati ng Committ ee

For more informati on about Custom Assessmentscontact TOWES (403) 410-3200, [email protected]

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Sample Respirator Parts ProblemUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Sample Respirator Parts Problem

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Test of Workplace Essential Skills

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Sample Respirator Parts ProblemUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Look at the tables and diagram from the air purifying respirator guide on the opposite page.

Painters wear respirators to fi lter out dangerous vapours and particles.

A painter needs a basic facepiece for a medium-sized 7700 series respirator. What is the catalog number for this part?

SampleQuestion

1

SampleQuestion

2

SampleQuestion

3

What is the catalog number and description of the 7700 series part shown below?

7700-11M

What is the catalog number and description of the part from the 7700 series mask which is shown below?

Catalog number Description

Catalog number Description

Example - Respirator Parts Problem

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Sample Respirator Parts ProblemUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Figure 1.1

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Sample Respirator Parts ProblemUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

pirator Parts Problem

The Respirator Parts Problem, like most other TOWES problems, requires a number of Reading and Document Use skills. In this problem set, the test taker is asked to fi nd catalog numbers which are embedded in a four-column table.

The fi rst step in solving the three questi ons is to identi fy the task required. Aft er looking at the questi ons, the test taker is bett er able to frame the requested informati on (the answer to the questi on) in language that matches the given informati on (the questi on itself). The answer can be found on a page from a respirator parts manual, which shows an enlarged view of a respirator with the various parts numbered for reference. Above the picture of the respirator, two four-column tables relate the reference numbers in the illustrati on to catalog numbers and part descripti ons.

Questi on One asks for a catalog number of a named part. In terms of reading skills it asks the test taker to ‘scan’ the chart for the words: basic facepiece, medium, and 7700 series. As the search terms are in the exact language used in the chart, no inference is required. However, some understanding of row and column informati on is needed to extract the answer. Note that the task of fi nding the catalog number requires the test taker to search the fi nal descripti on list, which is actually ordered according to the number shown in the illustrati on. For the purpose of this questi on it is ordered randomly and presents a more diffi cult search task than if the list had been organized alphabeti cally.

Answer: 7700-11M

Questi on Two adds the requirement for visual discriminati on to the search task. It also asks the test taker to synthesize informati on from two source documents and two informati on formats (the enlarged view of the respirator and the four-column table above it). The test taker has to fi rst locate the pictured part in theillustrati on, then recycle the informati on as part of the given informati on for the next search. This search uses the numerically ordered list in the fi rst column of the table - an easier search task than scanning the randomly ordered list in the fi rst questi on.

Answer: 7700-16 (catalog number), Inhalati on connector (descripti on)

Questi on Three adds another level of diffi culty to questi on two. Unlike the inhalati on connector in questi on two, the cradle suspension system shown in questi on three has diff erent catalog numbers of the 5500 and 7700 models. The test taker has to select the correct sub-heading from the two possibiliti es nested under the Catalog Number heading.

Answer: 7700-92 (catalog number), Cradle suspension system (descripti on)

Regardless of the specifi c setti ng and workplace task presented, the skills demonstrated in this problem set are all transferable skills, which can be applied to other situati ons and other contexts. We may not all use respira-tors as part of our jobs, but we are all required to fi nd informati on contained in tables and charts. TOWES tests a wide range of applied Reading, Document Use and Numeracy skills required for safe and producti ve employment in all Canadian occupati ons.

Solving the Respirator Parts Problem

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Individual Results Reports

Individual Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES provides Individual Results Reports to each test taker. The report includes: a level score in Reading, Document Use and Numeracy; illustrati ve examples of a test taker’s skills and skills to build on; a list of Canadian occupati ons that match the test taker’s scores; general informati on on Essenti al Skills.

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Individual Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Page 17: TOWES Marketing Materials

Group Results Reports

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Group Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES provides a Group Results Report to each Test Administrator. Group Results contain a detailed score breakdown for each test taker (level and raw scores).

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Individual Results Reports

Individual Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES provides Individual Results Reports to each test taker. The report includes: a level score in Reading, Document Use and Numeracy; illustrati ve examples of a test taker’s skills and skills to build on; a list of Canadian occupati ons that match the test taker’s scores; general informati on on Essenti al Skills.

Page 19: TOWES Marketing Materials

Individual Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Page 20: TOWES Marketing Materials

Group Results Reports

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Group Results ReportUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES provides a Group Results Report to each Test Administrator. Group Results contain a detailed score breakdown for each test taker (level and raw scores).

Page 21: TOWES Marketing Materials

Defi ning Literacy & ComplexityUpdated June 2012www.towes.com/en/products--services

Defi ning Literacy & ComplexityResults from the Internati onal Adult Literacy Survey (IALS) redefi ned adult literacy as a range of ability, rather than a basic threshold (literate or illiterate). Most people are able to read - the questi on is how well are they able read and what they are able to do given their reading skills. Literacy encompasses more than just reading. Literacy is the ability to fi nd, use, and process informati on in prose, document, and quanti tati ve terms.

Literacy is measured on a conti nuum of profi ciency. The measurement scale has fi ve broad levels (level 1 to 5) that correspond to a range of raw scores (0 to 500).

There is also a relati onship between literacy levels and socioeconomic outcomes. At minimum, Canadians require skills at Level 3 to handle the demands of work and everyday life. Level 3 or higher is considered the “desired level” for safe and producti ve work in a knowledge-intensive society.

Notable Findings from IALS

Literacy gaps aff ect many adultsNati onally, almost half (48%) of adults have literacy skills below the desired level (Level 3).

Literacy is ti ed to economic successEconomic growth is closely related to nati onal literacy levels. Research suggests that a 1% rise in average literacy will yield a 1.5% permanent increase in GDP per capita and a 2.5% increase in labour producti vity.

Literacy is strongly correlated with life chances and use of opportuniti esEmployability, earnings potenti al, and life-long learning are strongly ti ed to literacy. Individuals with desired (level 3) levels of literacy are unemployed for shorter periods of ti me and earn higher salaries.

Literacy is not closely ti ed with educati onal att ainmentThe link between literacy and educati onal att ainment is not as clear as once imagined. For example, 22% of university graduates have low literacy skills. Immigrants in parti cular have poor literacy skills compared with their educati onal credenti als. Over 60% of new and established immigrants have literacy skills below Level 3.

Adults with low literacy levels may not recognize they have a problemMany Canadians who have literacy problems are able to read and parti cipate in the workforce. However, their low literacy skills make it diffi cult to learn new tasks and advance their career. Individuals with low literacy are much more likely to experience safety incidents at work and will fi nd it diffi cult adapti ng to workplace change.

Literacy skills are maintained through regular useWe lose literacy skills unless we engage in conti nuous learning. This learning can take place through formal channels, or through learning opportuniti es in the workplace.

Literacy levels of the Canadian populati on are remaining stati cTen years aft er the original IALS was completed, a follow-up study Internati onal Adult Literacy and Skills Survey (IALSS) measured the same prose, document and quanti tati ve variables as the original survey and compared profi ciency results over a period of ti me. Overall, there was litt le appreciable increase in literacy performance between 1994 and 2003.

© 2012, TOWES, Bow Valley College

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Defi ning Literacy & ComplexityUpdated June 2012www.towes.com/en/products--services

© 2012, TOWES, Bow Valley College

Complexity Levels

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Level 1(0 - 225)

Level 2(226 - 275)

Level 3(276 - 325)

Level 4(326 - 375)

Level 5(376 - 500)

Levels Prose (Reading Text) Document Use Numeracy

1

read short text to locate a single piece of informati on which is identi cal to or synonymous with the informati on given in the directi ve; incorrect informati on present in the text tends not to be located near the correct informati on

locate a piece of informati on based on a literal match or enter informati on from personal knowledge onto a document; litt le, if any, distracti ng informati on is present

understand basic numerical ideas by completi ng simple tasks in familiar con-texts where the mathemati cal content is explicit; simple, one-step operati ons such as counti ng, sorti ng dates, performing simple arithmeti c operati ons

2

locate a single piece of informati on in text with several distracters or plausible but incorrect pieces of informati on; low-level inferences may be required; integrate two or more pieces of informati on or compare and contrast easily identi fi able informa-ti on based on a criterion in the directi ve

match a single piece of informati on with several distracters or match may require low-level inferences; cycle through informati on in adocument or integrate informati on from various parts of a document

understand basic mathemati cal concepts embedded in range of familiar contexts where the mathemati cal content is explicit and visual with few distracters; include one-step or two-step processes; esti ma-ti ons involving whole numbers, bench-mark percents and fracti ons, interpreti ng simple graphical or spati al representati ons, performing simple measurements

3

make literal or synonymous matches between informati on given in task, make matches that require low-level infer-ences; integrate informati on from dense or lengthy text that contains no organi-zati onal aids; generate response based on informati on easily identi fi ed in text; distracti ng informati on is present, but not located near the correct informati on.

integrate multi ple pieces of informati on from one or more documents; cycle through rather complex tables or graphs which contain informa-ti on that is irrelevant or inappropriate to the task

understand mathemati cal informati on represented in a range of diff erent forms (numbers, symbols, maps, graphs, texts, drawings); number and spati al sense,knowledge of mathemati cal patt erns andrelati onships; ability to interpretproporti ons, data and stati sti cs embedded in simple texts with possible distracters; involves a number of processes to solveproblems

4

perform multi ple-feature matches andintegrate or synthesize informati on fromcomplex or lengthy passages; complex inferences needed; conditi onalinformati on is present and must be taken into considerati on

perform multi ple-feature matches, cycle through documents and integrate informati on that requires a greater degree of inference; providenumerous responses but do not designate how many responses needed; conditi onal informa-ti on is present and must be taken into account

understand a broad range of mathemati calinformati on of a more abstract naturerepresented in diverse ways, including texts of increasing complexity or unfamiliarcontexts; multi ple steps to fi nd soluti ons and require complex reasoning andinterpretati on skills; working with propor-ti ons and formulas or off ering explanati ons for answers.

5

search for informati on in dense text which contains a number of distracters; make high-level inferences; use specialized background knowledge; contrast complex informati on

search through complex displays with multi pledistracters to make high-level text-based inferences and to use specialized knowledge

understand complex representati ons,abstract and formal mathemati cal andstati sti cal ideas embedded in complex texts; integrate multi ple types of mathemati calinformati on, draw inferences, or generatemathemati cal justi fi cati ons

Page 23: TOWES Marketing Materials

Defi ning Literacy & ComplexityUpdated June 2012www.towes.com/en/products--services

© 2012, TOWES, Bow Valley College

Complexity Levels

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary,Alberta T2G 4V1 p:403.410.3200 f:403.297.4070 [email protected] www.towes.com

Level 1(0 - 225)

Level 2(226 - 275)

Level 3(276 - 325)

Level 4(326 - 375)

Level 5(376 - 500)

Levels Prose (Reading Text) Document Use Numeracy

1

read short text to locate a single piece of informati on which is identi cal to or synonymous with the informati on given in the directi ve; incorrect informati on present in the text tends not to be located near the correct informati on

locate a piece of informati on based on a literal match or enter informati on from personal knowledge onto a document; litt le, if any, distracti ng informati on is present

understand basic numerical ideas by completi ng simple tasks in familiar con-texts where the mathemati cal content is explicit; simple, one-step operati ons such as counti ng, sorti ng dates, performing simple arithmeti c operati ons

2

locate a single piece of informati on in text with several distracters or plausible but incorrect pieces of informati on; low-level inferences may be required; integrate two or more pieces of informati on or compare and contrast easily identi fi able informa-ti on based on a criterion in the directi ve

match a single piece of informati on with several distracters or match may require low-level inferences; cycle through informati on in adocument or integrate informati on from various parts of a document

understand basic mathemati cal concepts embedded in range of familiar contexts where the mathemati cal content is explicit and visual with few distracters; include one-step or two-step processes; esti ma-ti ons involving whole numbers, bench-mark percents and fracti ons, interpreti ng simple graphical or spati al representati ons, performing simple measurements

3

make literal or synonymous matches between informati on given in task, make matches that require low-level infer-ences; integrate informati on from dense or lengthy text that contains no organi-zati onal aids; generate response based on informati on easily identi fi ed in text; distracti ng informati on is present, but not located near the correct informati on.

integrate multi ple pieces of informati on from one or more documents; cycle through rather complex tables or graphs which contain informa-ti on that is irrelevant or inappropriate to the task

understand mathemati cal informati on represented in a range of diff erent forms (numbers, symbols, maps, graphs, texts, drawings); number and spati al sense,knowledge of mathemati cal patt erns andrelati onships; ability to interpretproporti ons, data and stati sti cs embedded in simple texts with possible distracters; involves a number of processes to solveproblems

4

perform multi ple-feature matches andintegrate or synthesize informati on fromcomplex or lengthy passages; complex inferences needed; conditi onalinformati on is present and must be taken into considerati on

perform multi ple-feature matches, cycle through documents and integrate informati on that requires a greater degree of inference; providenumerous responses but do not designate how many responses needed; conditi onal informa-ti on is present and must be taken into account

understand a broad range of mathemati calinformati on of a more abstract naturerepresented in diverse ways, including texts of increasing complexity or unfamiliarcontexts; multi ple steps to fi nd soluti ons and require complex reasoning andinterpretati on skills; working with propor-ti ons and formulas or off ering explanati ons for answers.

5

search for informati on in dense text which contains a number of distracters; make high-level inferences; use specialized background knowledge; contrast complex informati on

search through complex displays with multi pledistracters to make high-level text-based inferences and to use specialized knowledge

understand complex representati ons,abstract and formal mathemati cal andstati sti cal ideas embedded in complex texts; integrate multi ple types of mathemati calinformati on, draw inferences, or generatemathemati cal justi fi cati ons

Page 24: TOWES Marketing Materials

TOWES Assessment ComparisonUpdated June 2012www.towes.com/en/products--services

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Assessment Comparison

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Page 25: TOWES Marketing Materials

Workplace Essential Skills Training Solutions Comparison

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

332 6 Avenue SE Calgary, Alberta T2S 4S6 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Workplace Essential Skills Training Solutions ComparisonUpdated June 2012www.towes.com/en/products--services

pp gg pp

345 6 Avenue SE Calgary, Alberta T2G 4V1 p:

Page 26: TOWES Marketing Materials

ESL & Foundational Skills Training Solutions Comparison

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

ESL & Foundational Skills Training Solutions ComparisonUpdated June 2012www.towes.com/en/products--services

ESSL & Foundational Skills Trainingggg Solutions Comppparisoon

Page 27: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

d distributors only.

Essential Skills DirectUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Essential Skills Direct (ESD)TOWES Essenti al Skills Direct (ESD) is a web-based Essenti al Skills curriculum that teaches Reading Text, Document Use and Numeracy using integrated lessons, acti viti es and practi ce assessments. Curriculum is sector specifi c and refl ects the type of tasks workers encounter on the job.

Essenti al Skills Direct (ESD) includes:

• 3 to 4 Acti vity Sets (Learner Workbooks) Provide learners with the opportunity to apply their skills while completi ng a series of typical on-the-job acti viti es.

• 18 Skill Builders (Short, Interacti ve Movies) Teach basic foundati onal strategies for using Essenti al Skills within the workplace.

• Practi ce Assessments Give learners the ability to measure progress.

Essenti al Skills Direct (ESD) off ers fl exible delivery opti ons. It may be completed online, or porti ons of the content may be downloaded and completed in hard-copy. Learners can work through the materials independently or in a blended environment with the support of a facilitator. Essenti al Skills Direct (ESD) contains approximately 25 hours of content.

VersionsEssenti al Skills Direct (ESD) is available for the following occupati ons and industries: • Automoti ve • Trades (Entrance to Apprenti ceship) • Health • Petroleum (Oil and Gas) • Practi cal Nurse

AudienceEssenti al Skills Direct (ESD) is best suited for Level 2 and Level 3 learners who are engaged in technical training or preparing for work. All curriculum content is occupati on and industry specifi c.

Essenti al Skills Direct (ESD) is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

Page 28: TOWES Marketing Materials

A Day on the JobUpdated June 2012www.towes.com/en/products--services © 2021, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

A Day on the Job

A Day on the Job is a paper-based Essenti al Skills curriculum that teaches Reading Text, Document Use and Numeracy skills needed for successful training and employment in industrial trades. The content will help apprenti ces and pre-apprenti ces acquire and expand the skills they need for technical training and success at work.

A Day on the Job workbooks include:

• Comprehensive acti vity sets that replicate typical tasks a worker would be required to complete on the job.

• Skill Builders that reinforce the basic competencies needed for work, such as, measuring and esti mati ng, calculati ng area and perimeter, and using charts and graphs.

A Day on the Job can be completed independently by a learner, or used by trades instructors in the classroom. Approximately 30 hours of content is included.

VersionsA Day on the Job is available for the following occupati ons: • Carpenter • Electrician • Welder • Pipefi tt er

AudienceA Day on the Job is best suited to learners with skills at Level 2 or Level 3. All curriculum content is trade specifi c and is designed as supplementary material for pre-apprenti ceship and apprenti ceship training.

A Day on the Job is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 29: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

On Target!Updated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

On Target!On Target! is an instructi onal resource based upon the Canadian Language Benchmark (CLB) framework. On Target! allows ESL practi ti oners to informally assess Reading, Writi ng, Listening and Speaking. Results provide general informati on on learner progress. On Target! acti viti es may also be used as instructi onal material.

On Target! features:

• Informal assessment acti viti es using plain, simple language and visual supports. • Scoring criteria and answer keys, outlining steps to solving tasks.

VersionsOn Target! Stage I Is best suited for beginner ESL learners and aligns with CLB Levels 1-4. The materials represent language used in everyday encounters, such as coff ee shop conversati on. Approximately 20 hours of informal assessment and instructi onal content is included.

On Target! Stage IIIs best suited for intermediate ESL learners and aligns with CLB Levels 5-8. The materials represent language that is used in more complex daily encounters and at work. Approximately 35 hours of informal assessment and instructi onal content is included.

AudienceOn Target! is excellent support material for instructors and trainers delivering English as a second language training.

On Target! is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 30: TOWES Marketing Materials

Building Workplace Essential SkillsUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Building Workplace Essential Skills (BWES)Building Workplace Essenti al Skills (BWES) is a comprehensive Essenti al Skills curriculum for Reading Text, Document Use and Numeracy. Lessons and acti viti es contain materials from a variety of frontline occupati ons in Canada.

Building Workplace Essenti al Skills (BWES) features:

• comprehensive acti vity sets using authenti c Canadian workplace materials. • Skill Builders that improve the foundati onal skills needed for work and life.

VersionsBuilding Workplace Essenti al Skills - Learner WorkbookPaper-based student workbook, containing approximately 30 hours of materials.

Building Workplace Essenti al Skills - Instructor GuidePaper-based instructor’s guide containing lesson overviews, classroom discussion questi ons, learning materials and answer keys.

AudienceBuilding Workplace Essenti al Skills (BWES) is best suited to learners with skills at Level 1 to Level 3. Content is relevant to many occupati ons and focuses on themes such as safety and ti me management. Curriculum is ideal for new Canadians or individuals who are new to the workforce.

Building Workplace Essenti al Skills (BWES) is available through Authorized TOWES Distributors

For more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 31: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.ed distributors only.

In FocusUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

In FocusIn Focus is paper-based curriculum and self assessment that introduces learners to the foundati onal skills needed for work, educati on and everyday life. While completi ng the materials, individuals will explore a range of topics that will guide them through their personal and professional development.

In Focus topics include:

• Personal self-awareness • Managing commitments and resources • Building relati onships • Accountability • Communicati on strategies • Learning opportuniti es • Personal coping mechanisms • Self-directed learning • Appearance and manner • Respect • Safety procedures and emergency response

VersionsIn Focus Learning ModulesLearning modules contain approximately 20 to 25 hours of materials that may be completed independently or as part of a group.

In Focus Facilitator GuideThe Facilitator Guide contains acti vity plans, along with informati on on support and additi onal resources.

AudienceIn Focus is best suited for low-level learners who face barriers at school, work or in their personal lives. The materials are intended as a supplemental classroom resource for instructors delivering basic educati on, work-readiness or other transiti on programs.

In Focus is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 32: TOWES Marketing Materials

Skills for Working, Learning and LivingUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Skills for Working, Learning and Living (SWLL) Skills for Working, Learning and Living (SWLL) is a series of personal development acti viti es for adult learners. Acti viti es are designed to improve the basic workplace and life skills that are important for learning and labour market success.

Skills for Working, Learning and Living (SWLL) features:

• Personal Management (Self Development • Risk Management) Topics include ethics, accountability, growth, safety procedures, emergency response, identi fying risk, etc.

• Managing Transiti ons (Lifelong Learning • Adapti ng to Change • Career Development) Topics include self-directed learning, learning opportuniti es, managing change, getti ng support, life/work explorati on and career building, etc.

• Working with Others (Interpersonal Communicati on • Building Community • Teamwork) Topics include group dynamics, building relati onships, courtesy, respect, team expectati ons, taking leadership, parti cipati ng in a team, etc.

• Thinking Skills (Problem Solving / Decision Making • Finding Information • Creative Thinking) Topics include problem identification, making decisions, evaluating results, accessing and using information, developing ideas, etc.

SWLL includes 47 learning modules that may be completed as a comprehensive course, or integrated into existi ng programs (approximately 40-60 hours of materials). Learner modules and the instructor guide are available on CD-ROM.

Audience SWLL is best suited for adults entering into formal training or the workforce for the fi rst ti me. The materials are designed for learners who may be facing several barriers to success in school, work or life.

SWLL is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 33: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

The Winning LabelUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

The Winning LabelThe Winning Label is a Workplace Hazardous Materials Informati on System (WHMIS) training program for individuals with low literacy skills or English as a second language.

The Winning Label Includes:

• an 8 minute animated movie (DVD) on the WHMIS label safety system. The movie is presented using enti rely non-verbal animati ons to demonstrate the primary concepts of WHMIS.

• learner handouts that cover specific WHMIS topics. As with the movie, concepts are presented graphically, rather than with text.

• practice exercises and informal assessments that allow learners to test their knowledge.

The Winning Label Training Package The training package includes an 8 minute training movie (DVD) and a Facilitator Guide. Approximately 4 to 6 hours of content is included.

The Winning Label Learning PackageThe learning package contains learner handouts, practi ce exercises and assessments.

AudienceThe Winning Label is best suited for learners with low literacy skills or English as a second language.

The Winning Label is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 34: TOWES Marketing Materials

Essential Skills OnlineUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Essential Skills Online (ESO)

TOWES Essenti al Skills Online (ESO) is a web-based curriculum that teaches Reading Text, Document Use and Numeracy. ESO introduces learners to the Canadian workplace while they acquire the skills needed for successful employment.

Essenti al Skills Online (ESO) contains a series of instructi onal movies and interacti ve practi ce exercises that provide the learner with immediate feedback. Content is organized by skill area (Reading Text, Document Use, Numeracy) and becomes increasingly complex throughout the materials. Learners may work through the enti re content, or select only acti viti es that are relevant to them. Informal TOWES assessments and links to external resources help parti cipants connect with the labour market and over 200 front-line occupati ons in Canada.

Essenti al Skills Online (ESO) includes:

• 34 acti vity sets (lesson and practi ce exercises)

• 2 informal assessments

• Learner’s Guide

Essenti al Skills Online (ESO) may be used independently, or incorporated into existi ng programs guided by a Facilitator. Facilitators receive additi onal resources and a guide to using ESO with a group of learners. ESO contains approximately 35 to 40 hours of material.

AudienceEssenti al Skills Online (ESO) is best suited for individuals with skills at Level 1 to Level 3. ESO contains broadly-based content that is relevant to all frontline occupati ons. Course materials have been designed for English as a second language speakers and those who are new to work in Canada.

Essenti al Skills Online (ESO) is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

Page 35: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

The Winning LabelUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

The Winning LabelThe Winning Label is a Workplace Hazardous Materials Informati on System (WHMIS) training program for individuals with low literacy skills or English as a second language.

The Winning Label Includes:

• an 8 minute animated movie (DVD) on the WHMIS label safety system. The movie is presented using enti rely non-verbal animati ons to demonstrate the primary concepts of WHMIS.

• learner handouts that cover specific WHMIS topics. As with the movie, concepts are presented graphically, rather than with text.

• practice exercises and informal assessments that allow learners to test their knowledge.

The Winning Label Training Package The training package includes an 8 minute training movie (DVD) and a Facilitator Guide. Approximately 4 to 6 hours of content is included.

The Winning Label Learning PackageThe learning package contains learner handouts, practi ce exercises and assessments.

AudienceThe Winning Label is best suited for learners with low literacy skills or English as a second language.

The Winning Label is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 36: TOWES Marketing Materials

Skills for Working, Learning and LivingUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Skills for Working, Learning and Living (SWLL) Skills for Working, Learning and Living (SWLL) is a series of personal development acti viti es for adult learners. Acti viti es are designed to improve the basic workplace and life skills that are important for learning and labour market success.

Skills for Working, Learning and Living (SWLL) features:

• Personal Management (Self Development • Risk Management) Topics include ethics, accountability, growth, safety procedures, emergency response, identi fying risk, etc.

• Managing Transiti ons (Lifelong Learning • Adapti ng to Change • Career Development) Topics include self-directed learning, learning opportuniti es, managing change, getti ng support, life/work explorati on and career building, etc.

• Working with Others (Interpersonal Communicati on • Building Community • Teamwork) Topics include group dynamics, building relati onships, courtesy, respect, team expectati ons, taking leadership, parti cipati ng in a team, etc.

• Thinking Skills (Problem Solving / Decision Making • Finding Information • Creative Thinking) Topics include problem identification, making decisions, evaluating results, accessing and using information, developing ideas, etc.

SWLL includes 47 learning modules that may be completed as a comprehensive course, or integrated into existi ng programs (approximately 40-60 hours of materials). Learner modules and the instructor guide are available on CD-ROM.

Audience SWLL is best suited for adults entering into formal training or the workforce for the fi rst ti me. The materials are designed for learners who may be facing several barriers to success in school, work or life.

SWLL is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 37: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

On Target!Updated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

On Target!On Target! is an instructi onal resource based upon the Canadian Language Benchmark (CLB) framework. On Target! allows ESL practi ti oners to informally assess Reading, Writi ng, Listening and Speaking. Results provide general informati on on learner progress. On Target! acti viti es may also be used as instructi onal material.

On Target! features:

• Informal assessment acti viti es using plain, simple language and visual supports. • Scoring criteria and answer keys, outlining steps to solving tasks.

VersionsOn Target! Stage I Is best suited for beginner ESL learners and aligns with CLB Levels 1-4. The materials represent language used in everyday encounters, such as coff ee shop conversati on. Approximately 20 hours of informal assessment and instructi onal content is included.

On Target! Stage IIIs best suited for intermediate ESL learners and aligns with CLB Levels 5-8. The materials represent language that is used in more complex daily encounters and at work. Approximately 35 hours of informal assessment and instructi onal content is included.

AudienceOn Target! is excellent support material for instructors and trainers delivering English as a second language training.

On Target! is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 38: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.ed distributors only.

In FocusUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

In FocusIn Focus is paper-based curriculum and self assessment that introduces learners to the foundati onal skills needed for work, educati on and everyday life. While completi ng the materials, individuals will explore a range of topics that will guide them through their personal and professional development.

In Focus topics include:

• Personal self-awareness • Managing commitments and resources • Building relati onships • Accountability • Communicati on strategies • Learning opportuniti es • Personal coping mechanisms • Self-directed learning • Appearance and manner • Respect • Safety procedures and emergency response

VersionsIn Focus Learning ModulesLearning modules contain approximately 20 to 25 hours of materials that may be completed independently or as part of a group.

In Focus Facilitator GuideThe Facilitator Guide contains acti vity plans, along with informati on on support and additi onal resources.

AudienceIn Focus is best suited for low-level learners who face barriers at school, work or in their personal lives. The materials are intended as a supplemental classroom resource for instructors delivering basic educati on, work-readiness or other transiti on programs.

In Focus is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 39: TOWES Marketing Materials

Essential Skills OnlineUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Essential Skills Online (ESO)

TOWES Essenti al Skills Online (ESO) is a web-based curriculum that teaches Reading Text, Document Use and Numeracy. ESO introduces learners to the Canadian workplace while they acquire the skills needed for successful employment.

Essenti al Skills Online (ESO) contains a series of instructi onal movies and interacti ve practi ce exercises that provide the learner with immediate feedback. Content is organized by skill area (Reading Text, Document Use, Numeracy) and becomes increasingly complex throughout the materials. Learners may work through the enti re content, or select only acti viti es that are relevant to them. Informal TOWES assessments and links to external resources help parti cipants connect with the labour market and over 200 front-line occupati ons in Canada.

Essenti al Skills Online (ESO) includes:

• 34 acti vity sets (lesson and practi ce exercises)

• 2 informal assessments

• Learner’s Guide

Essenti al Skills Online (ESO) may be used independently, or incorporated into existi ng programs guided by a Facilitator. Facilitators receive additi onal resources and a guide to using ESO with a group of learners. ESO contains approximately 35 to 40 hours of material.

AudienceEssenti al Skills Online (ESO) is best suited for individuals with skills at Level 1 to Level 3. ESO contains broadly-based content that is relevant to all frontline occupati ons. Course materials have been designed for English as a second language speakers and those who are new to work in Canada.

Essenti al Skills Online (ESO) is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

Page 40: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

d distributors only.

Essential Skills DirectUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

Essential Skills Direct (ESD)TOWES Essenti al Skills Direct (ESD) is a web-based Essenti al Skills curriculum that teaches Reading Text, Document Use and Numeracy using integrated lessons, acti viti es and practi ce assessments. Curriculum is sector specifi c and refl ects the type of tasks workers encounter on the job.

Essenti al Skills Direct (ESD) includes:

• 3 to 4 Acti vity Sets (Learner Workbooks) Provide learners with the opportunity to apply their skills while completi ng a series of typical on-the-job acti viti es.

• 18 Skill Builders (Short, Interacti ve Movies) Teach basic foundati onal strategies for using Essenti al Skills within the workplace.

• Practi ce Assessments Give learners the ability to measure progress.

Essenti al Skills Direct (ESD) off ers fl exible delivery opti ons. It may be completed online, or porti ons of the content may be downloaded and completed in hard-copy. Learners can work through the materials independently or in a blended environment with the support of a facilitator. Essenti al Skills Direct (ESD) contains approximately 25 hours of content.

VersionsEssenti al Skills Direct (ESD) is available for the following occupati ons and industries: • Automoti ve • Trades (Entrance to Apprenti ceship) • Health • Petroleum (Oil and Gas) • Practi cal Nurse

AudienceEssenti al Skills Direct (ESD) is best suited for Level 2 and Level 3 learners who are engaged in technical training or preparing for work. All curriculum content is occupati on and industry specifi c.

Essenti al Skills Direct (ESD) is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

Page 41: TOWES Marketing Materials

A Day on the JobUpdated June 2012www.towes.com/en/products--services © 2021, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

A Day on the Job

A Day on the Job is a paper-based Essenti al Skills curriculum that teaches Reading Text, Document Use and Numeracy skills needed for successful training and employment in industrial trades. The content will help apprenti ces and pre-apprenti ces acquire and expand the skills they need for technical training and success at work.

A Day on the Job workbooks include:

• Comprehensive acti vity sets that replicate typical tasks a worker would be required to complete on the job.

• Skill Builders that reinforce the basic competencies needed for work, such as, measuring and esti mati ng, calculati ng area and perimeter, and using charts and graphs.

A Day on the Job can be completed independently by a learner, or used by trades instructors in the classroom. Approximately 30 hours of content is included.

VersionsA Day on the Job is available for the following occupati ons: • Carpenter • Electrician • Welder • Pipefi tt er

AudienceA Day on the Job is best suited to learners with skills at Level 2 or Level 3. All curriculum content is trade specifi c and is designed as supplementary material for pre-apprenti ceship and apprenti ceship training.

A Day on the Job is available through Authorized TOWES DistributorsFor more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Page 42: TOWES Marketing Materials

Building Workplace Essential SkillsUpdated June 2012www.towes.com/en/products--services © 2012, TOWES, Bow Valley College

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Building Workplace Essential Skills (BWES)Building Workplace Essenti al Skills (BWES) is a comprehensive Essenti al Skills curriculum for Reading Text, Document Use and Numeracy. Lessons and acti viti es contain materials from a variety of frontline occupati ons in Canada.

Building Workplace Essenti al Skills (BWES) features:

• comprehensive acti vity sets using authenti c Canadian workplace materials. • Skill Builders that improve the foundati onal skills needed for work and life.

VersionsBuilding Workplace Essenti al Skills - Learner WorkbookPaper-based student workbook, containing approximately 30 hours of materials.

Building Workplace Essenti al Skills - Instructor GuidePaper-based instructor’s guide containing lesson overviews, classroom discussion questi ons, learning materials and answer keys.

AudienceBuilding Workplace Essenti al Skills (BWES) is best suited to learners with skills at Level 1 to Level 3. Content is relevant to many occupati ons and focuses on themes such as safety and ti me management. Curriculum is ideal for new Canadians or individuals who are new to the workforce.

Building Workplace Essenti al Skills (BWES) is available through Authorized TOWES Distributors

For more informati on, or to fi nd a distributor near you, visit www.towes.com

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

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Essential Skills and the YWCA of Calgary

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

This case study was supported by the

Bow Valley College Offi ce of Applied Research

and Innovati ons.

The construction sector is one of Canada’s largest industries employing over one million Canadians, over ninety percent of those being men. Skilled carpenters make up to fi ve times the minimum wage and yet in Alberta, only 27,000 women are employed in this industry. Many women are working for minimum wage or in “service-industry” jobs, which often do not pay well. In 2008, the national average income for women was $31,000, with a vast majority (56%) working more than one job in order to make ends meet. In Alberta, women’s total incomes equated to 55% of men’s.

© 2011, TOWES, Bow Valley College

The Vermilion Energy/YWCA Skills Training Centre was offi cially launched in January 2008, to address this disconnect. The 16 week integrated pre-employment/pre-apprenticeship construction training program was created to help underemployed or unemployed women develop skills, gain experience and achieve successful employment within the construction industry. The program takes a holistic, experiential approach to help women develop the skills and capacity to step out of a dependency model and into a profi table career. Supported by Vermilion Energy, provincial funding and private donations, 3 - 5 sessions are offered each year, with up to 30 full time participants per session.

While all program applicants share the common goal of improving their lives, they also bring very different backgrounds, education, and experience. The majority of female applicants are between the ages 16 and 34 (61%), born in Canada (81%), with the highest level of education attained being high school or less (83%). With no standard education or experience required for application, it was important to determine each applicant’s suitability for the program. This is one of the reasons that The Vermilion Energy/YWCA Skills Training Centre decided to fi rst implement TOWES testing during the application process. TOWES is the only formal assessment available in Canada that accurately benchmarks the three Essential Skills required for success within training and the workplace. TOWES can be written by all applicants regardless of educational background or previous experience and theresults provide the Centre with insight into the applicants’ foundational skill set.

Referring to the Essential Skill profi les developed by Human Resources and Skills Development Canada (HRSDC), most trades occupations require skills at a minimum of level 3. Jane Cooper, Program Manager, has also found that applicants with scores below this benchmark in all three Essential Skill domains (Reading Text, Document Use and Numeracy) are more likely to struggle with course content. Jane, who has been involved in the program from the beginning, explains, “We found early on that an applicant’s TOWES test results can often provide us with an indication of how successful a participant may be in this program. If an applicant’s results are low in one specifi c domain, we then know where they would benefi t most from additional support.”

“An applicant’s TOWES test results can often provide us with an indication of how successful a participant may be in this program.”

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If you would like to know how Essenti al Skills & TOWES can work for you, contact the TOWES Department, Bow Valley College, 403.410.3200, www.towes.com

For more informati on about The Vermilion Energy/YWCA Skills Training Centre, contact the Centre, 403.705.7526, www.ywcaofcalgary.com/trades

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

This case study was supported by the

Bow Valley College Offi ce of Applied Research

and Innovati ons.

© 2011, TOWES, Bow Valley College

The program consists of four diversifi ed components: Shop Class, Nutrition and Strength Training, Communications Workshops and Work Experience. This approach addresses the vast array of skills, knowledge and experience required for a successful career within this sector. Essential Skills are integrated into all four program components, however it is the Shop Class and Communications Workshops that focus specifi cally on these skills. Shop Classes support direct hands-on experience by teaching trainees how to calculate area, read safety labels and take measurements, while completing an in-class construction project. Communications Workshops focus on workplace culture including reading bulletins and memos or navigating points on a map. This also demonstrates that Essential Skills are transferable and used in daily life.

TOWES testing provides additional benefi ts for The Vermilion Energy/YWCA Skills Training Centre upon program completion. Comparing pre and post test scores provides the team with program quality accountability. Trainees are also eager to demonstrate skill gain. Score improvements, on average increased by 20 points (International Adult Literacy Survey (IALS) 500 point literacy scale). For some trainees, skill improvements are signifi cant; one trainee increased her overall score by 77 points. Jane explains “Skill improvements build trainee confi dence but they also impact their future workplace success.” For those who successfully complete the program, Jane notes that approximately 30% continue to pursue a full apprenticeship, while 70% move directly into the workplace.

From applicant assessment, identifying skill gaps, to program completion and future workplace success, TOWES is a proven resource in The Vermilion Energy/YWCA Skills Training Centre “toolbox” for success.

This coincides with previous TOWES research completed within the apprenticeship system demonstrating that having the required Essential Skills during technical training leads to successful program completion. The Vermilion Energy/YWCA Skills Training Centre, designed as a pre-apprenticeship program demonstrates that having the required Essential Skills and identifying skill gaps are important during any point of the training.

Essential Skills Profi les (Human Resources and Skills Development Canada, HRSDC)

Statistics Canada (2010). Women in Canada: A Gender-based Statistical Report. Economic Well-being.

The International Adult Literacy Survey (IALS)

The Vermilion Energy/YWCA Skills Training Centre Information Booklet

TOWES NAIT Case Study

Many program applicants also face a number of challenges and barriers outside of the program requirements. Jane and her team have also noticed that a combination of low TOWES scores and signifi cant personal barriers mean a less likelihood of program completion. Trainees with high TOWES scores and numerous barriers are often successful, as they are still able to manage program content and balance personal life situations.

Page 45: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Immune… It’s a catchy name for an initiative at Standard Aero, a worldwide leader in the maintenance,

repair and overhauling of turbine engines. One might assume it’s a campaign to fight computer viruses or germs that spread between co-workers, but it’s not.

Immune at Standard Aero refers to a shift in corporate mindset – one which promotes proactive efforts to promote the health of the company, like building Essential Skills to break the quality barrier.

“We have a respected product, but there’s a quality ceiling,” explains Rob Despins, General Manager at Standard Aero University, the company’s corporate training entity. “How do you break that barrier? We launched a significant project to find the answer.”

Some of Standard Aero’s best minds were assigned to the Immune initiative. They turned to a body of research and practical application used by the nuclear, medical and aerospace industries. It highlighted the importance of having highly competent people with the skills to process the work and handle variability.

“We work on many different products by different manufacturers,” says Despins, explaining the significance of variability. “Our documents are not standardized, so our technicians need to be highly proficient in document use.”

Document use, one of nine Essential Skills, is the ability to decipher and apply information organized in lists and tables, and in visual displays such as schematics and assembly drawings. Employees with poor document use skills can locate information, but only if they are familiar with the document, which presents obstacles to change.

Knowing that document use is critical at Standard Aero, the company launched a research project to assess the Essential Skills levels of production workers in Canada, the United States and the Netherlands. Working with Bow Valley College in Calgary, Alberta, they randomly selected 152 employees in the technician group to take a TOWES (Test of Workplace Essential Skills) assessment customized for the aerospace industry.

TOWES is the only assessment available in Canada that accurately benchmarks a test-taker’s level of three Essential

Essential Skills and Standard Aero

Standard Aero maintains, repairs and overhauls turbine engines for more than

1,400 customers worldwide in the global aerospace, defence and energy industries.

Their 2,500+ employees are located in six different countries and their main

operations are in the United States, Canada and the Netherlands.

Rob Despins, General ManagerStandard Aero University

“Don’t assume that just because you’re in a

highly technical sector that low Essential Skills

is not an issue.”

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Skills, including document use, reading text and numeracy. It uses authentic workplace documents such as schematics and manuals to assess how well the test-taker can handle workplace situations. By comparing the test results to the skills required, employers can clarify training needs.

As Despins suspected, TOWES test results revealed that numeracy and reading text scores were close to the occupational requirement, but document use scores were low. The results were further analyzed to compare the relationship between test scores and factors such as age, location, industry experience and certification. There were some surprises.

“The number of grads from technical programs had decreased and we were picking up entry level people from other sources,” says Despins, “so people with less than three years of industry experience had low levels of literacy. It showed up in the reading text scores. We hadn’t used any assessment tool during that hiring period but our Human Resources department is using TOWES now for anyone who doesn’t come out of a technical program.”

Despins adds that Standard Aero is also encouraging technical training programs to incorporate TOWES so Essential Skills deficits can be addressed before candidates graduate.

“If they don’t have level 3 Essential Skills scores, the industry doesn’t want them,” says Despins.

Essential Skills also play a role in promoting from within, a philosophy Standard Aero strongly supports.

“People with strong Essential Skills are highly trainable in the sense that they can learn a lot on their own; they like learning and they like challenges. TOWES helps us calibrate employees’ skills so we don’t push people into situations that are beyond them and they experience failure.”

Standard Aero is also piloting a document use course created for technicians.

“We’ll run (the course) in a computer lab and it will be quite interactive,” says Despins. “We’ll give them very applied scenarios that they’ll encounter in a work environment. In many cases, they’ll need to get the information they need from more than one source of information.”

Despins adds, “Don’t assume that just because you’re in a highly technical sector like medicine or electronics that low Essential Skills is not an issue. We have some people with low document use scores who have exceptional practical skills, but they don’t have the strategies for finding information and understanding how it’s organized. We can bite off a big part of our quality issue if we work with this subset of people and offer a little intervention. That’s what it means to be proactive.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

“TOWES helps us calibrate employees’

skills so we don’t push people into situations

that are beyond them and they experience failure.”

Page 47: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

I f you reach for a healthy take-home meal at your local grocery store in Quebec, chances are it’s a Service

Cuisine G.P. Inc. product.

Located 50 kilometres north of Montreal in the small centre of Blainville, Service Cuisine G.P. Inc. creates everything from macaroni salad to full chicken dinners, with more than 280 recipes to choose from. But unlike pre-packaged meals that are shipped to stores for distribution, Service Cuisine G.P Inc. meals are prepared fresh in the store by their Service Cuisine G.P. Inc. staff.

Tapping into a growth industry, the company’s annual sales have increased by 20 per cent each year, creating a new challenge – finding skilled labour.

“Young adults are not ready to accept entry level jobs,” explains Ellen Ferlatte, Director of Operations of Service Cuisine G.P. Inc. “If someone takes hotel or food preparation studies at Cégep, they expect to hold the title of ‘chef’ on day one.”

Instead, Service Cuisine G.P. Inc. turned their attention to unskilled labour, hiring people with little or no experience in the hotel and food preparation industry.

Ferlatte soon realized that although these individuals were ready and willing to work, many lacked the basics necessary for success – such as numeracy, reading and document use skills.

Alain Girard from the Cégep de Lionel Groulx offered a solution. He invited the company to participate in a national project on Essential Skills, to support businesses integrating Essential Skills into their workplace.

Ferlatte was convinced that together they could develop the necessary tools to address the human resource challenges faced by the company.

Her first step was to visit Human Resources and Skills Development Canada’s Essential Skills web site (http://srv108.services.gc.ca/french/general/home_e.shtml). It contains hundreds of Essential Skills profiles developed by the federal government based on in-depth research with Canadian workers. The profiles are available online at no charge and are used by industry and educational institutions to develop curriculum and enhance human resource practices.

Essential Skills and Service Cuisine G.P. Inc

Service Cuisine G.P. Inc is a leader in the food preparation industry.

It offers in-house meal preparation services for grocery stores. The company is

well known for its high quality, home-style meals that cost up to 40 per cent less

than its competitors.

“Annual sales have increased by 20 per cent

each year creating a new challenge – finding

skilled labour.”

Page 48: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Using the Essential Skills profile for cooks (NOC 6242) as a starting point, she and Girard created a customized profile that reflected the company’s unique needs.

The new profile became the foundation for a formal job description, which created a clear link between what a cook is expected to do and the Essential Skills required to perform the tasks.

Accroding to Ferlatte, this Essential Skills approach makes it much easier to write job postings, create individualized training plans and prepare staff evaluations.

Through the national Essential Skills project, Service Cuisine G.P. Inc. continued to develop job descriptions for other positions, including cook’s helper and security. They then turned their attention to skills assessment.

“You must assess the employee’s individual needs as of day one in order to create a customized training plan that will address the needs of the company,” says Ferlatte.

At Girard’s suggestion, Service Cuisine G.P. Inc. encouraged several sub-contractors to take TOWES (Test of Workplace Essential Skills), an assessment tool created to measure Essential Skills in three domains: numeracy, reading and document use (for more information, visit www.TOWES.ca). They could immediately see the value of a

test that identifies specific Essential Skills gaps.

For example, if a cook’s helper needs to use fractions to follow a recipe, an Essential Skills assessment tool measures this numeracy skill using documents found in the workplace. If specific skill gaps are identified, they can be addressed through targeted training.

Working together, Girard and Ferlatte created a tool specific to Service Cuisine G.P. Inc. that allows them to compare the Essential Skills needed to do the job with the employee’s skills.

The company now requires all new employees to complete the evaluation, which targets the Essential Skills required to perform the job successfully. The results serve as a basis for an individualized training plan.

Ferlatte and Girard continue to work together to integrate Essential Skills at Service Cuisine G.P. Inc. They plan to expand the job description series and develop new recruitment tools.

While the introduction of an Essential Skills framework requires time, Ferlatte says it has been an excellent investment.

“Time invested is well worth it and, in the long run, cost savings will be achieved.”

“While the introduction of an Essential Skills framework requires time, Ferlatte says it has been an excellent investment.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

Page 49: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

G reg Stuart faced a challenge. As Director of Human Resources at Ontario Northland (formerly

referred to as Ontario Northland Rail or ONR), he needed to hire more than 100 skilled employees to work in North Bay and Cochrane, Ontario. The company had secured a large contract and it was his job to find the people – primarily electricians and mechanics – to fill the bill.

This was no easy task, considering North Bay and Cochrane are relatively small communities with populations of 54,000 and 5,000 respectively. Stuart knew he would have difficulty finding electricians and mechanics with railway experience.

“A locomotive is like a big electrical generator, so working on railway equipment is different from industrial wiring,” explains Stuart as he describes why he needed electricians and other trades people with railway experience.

“We chose TOWES (Test of Workplace Essential Skills) as a screening tool because we found ourselves hiring people without a railway background. We wanted to ensure they had skills that would transfer into our environment.”

Rather than screen applicants based on past academic achievement, TOWES paints a current picture of Essential Skills proficiencies, which are transferable. The stronger an individual’s Essential Skills

are, the better able he or she is to learn technical skills and apply their knowledge in new situations.

TOWES is the only assessment currently available in Canada that accurately benchmarks a test-taker’s level of three Essential Skills: document use, reading text and numeracy. It uses authentic workplace documents such as schematics and manuals to assess how well the test-taker can handle workplace situations.

TOWES scores provide valuable information for screening and skill development, particularly when compared against occupational profiles that detail the complexity of the Essential Skills necessary to do the job well.

Essential Skills occupational profiles for hundreds of jobs are available online and free of charge on the Human Resources and Skills Development Canada (HRSDC)

Essential Skills and Ontario NorthlandOntario Northland is a provincial Crown corporation formed in the early 1900s to

support economic development of the North through rail service. Today, its 1,100

employees provide rail and motor coach services for passengers and freight

in Northern Ontario and Quebec, and innovative telecommunications solutions

(Internet, phone service, etc.) for residents of Northern Ontario.

“We chose TOWES as a screening tool because we

found ourselves hiring people without a railway background. We wanted to ensure they had skills that would transfer into

our environment.”

www.onrgallery.com

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Essential Skills website (http://srv108.services.gc.ca/english/general/home_e.shtml). They are commonly used by industry and educational institutions to develop curriculum and enhance human resource practices.

Working with Canadore College in North Bay, Ontario, Ontario Northland used the HRSDC Essential Skills profiles to establish a test score threshold. Applicants had the opportunity to take a TOWES test at one of a several locations.

“We’re happy with the new hires,” says Stuart. “We screened out a lot of people, even though they were skilled trades people.” This allowed the company to build on the transferable skills of its newly expanded workforce.

Although the big hiring push was in 2004, the company is still hiring today, and it continues to use TOWES as a screening tool. In fact, Ontario Northland is also using TOWES for apprenticeship selection.

Brian Kelly, President of Canadian Auto Workers (CAW) Local 103, says, “Our Local union fully supports the TOWES testing process. CAW Local 103 and Ontario Northland have included TOWES as part of our process for the hiring of all of our Skilled Trades Apprentices since spring 2005. TOWES is a fair, non discriminatory and accurate assessment of an individual’s ability in reading, document usage and numeracy. We believe it is a valuable tool in our assessment process.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

Brian Kelly, President of Canadian Auto Workers

(CAW) Local 103, says, “Our Local union fully

supports the TOWES testing process.”www.onrgallery.com

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Essential Skills and NAIT Apprenticeship Completions

The effectiveness of Essential Skills approaches in improving completion rates of first year apprentices was demonstrated through two research projects conducted by the Northern Alberta Institute of Technology (NAIT).

The first study took place in 2002/2003 and included a total of 154 first year carpentry apprentices. A second study in 2003/2004involved 27 first year apprentices.

2002/2003 Research Study & Results

The first research project (2002/2003) involved 154 first year carpentry ap-prentices. They were enrolled in the

eight week technical training program and wrote the required provincial first year ex-aminations. Of this group, 56 apprentices (groups 3 & 4) wrote TOWES - the Test of Workplace Essential Skills to identify Es-sential Skills gaps in the areas of reading text, document use and numeracy. Ap-prentices with identified gaps participated in 20 hours of Essential Skills tutoring in addition to their regular programming. The other 98 apprentices (groups 1, 2 and 5) completed regular programming and were not offered TOWES testing or ad-ditional tutoring. Results from the study show that:

98% of the apprentices who received • Essential Skills training successfully completed first year technical training. In comparison, the average completion rate was 68% for apprentices who did not receive Essential Skills training.

The average mark on provincial exams • for apprentices who received Essential Skills training was 81%. The average mark for apprentices who did not re-ceive Essential Skills training was 73%.

Group  Class Size 

Average Completions 

Average Provincial 

Exam Result 1  29  76%  75% 2  42  71%  73% 3  27  96%  81% 4  29  100%  81% 5  27  61%  71% 

Total  154  81%  76% 

Carpentry Completion Rates2002-2003 Field Study

Apprentices in Groups 3 & 4 wrote TOWES and participated in 20 hours of Essential Skills Training

“Essentials Skills are so often overlooked as a factor to success. TOWES has given us the ability to greatly enhance the success of our students.”

Alan Kabotoff Red Seal J/M Carpenter, B.Ed. Chair, Building Trades Programs School of Applied Building Science, NAIT

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Page 52: TOWES Marketing Materials

If you would like to know how Essential Skills can work for you, phone the TOWES Department of Bow Valley College at 403.410.3200 or visit us online at www.towes.com

2003/2004 Research Study & Results

In this phase of the project, 27 first year apprentices who achieved low TOWES test results were offered 20 hours of additional training, similar to the programming deliv-ered in the 2003/2004 research study. Of this group, 10 of the 27 apprentices volun-teered to take the 20 hour program with the remaining 17 apprentices opting out. Results from the study show that:

100% of apprentices who volunteered • for the additional 20 hours of tutoring received credits and moved on to 2nd year studies. Only 53% of those who opted out received credit.

The average mark on the provincial • exam was 77% for apprentices who volunteered for Essential Skills train-ing. The average mark for apprentices who did not receive Essential Skills training was 65%.

What The Results Demonstrate...

Group  Class Size 

Average Completions 

Average Provincial 

Exam Result Remedial Training 

10  100%  77% 

No Remedial Training 

17  53%  65% 

Total  27  77%  71% 

Carpentry Completion Rates2003-2004 Field Study

Essential Skills in reading text, docu-ment use and numeracy are critical success factors for first year appren-ticeship students.

The use of TOWES is an effective way to identify apprentices at risk of fail-ure.

Short, focused interventions like those provided by NAIT can significantly in-crease completion rates and improve test results on provincial examina-tions.

Significant costs savings to employers, apprentices and governments could be realized by using Essential Skills ap-proaches in other trades.

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Page 53: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

T ransporting thousands of passengers and tons of cargo across the Cabot Strait

between Nova Scotia and the Island of Newfoundland is serious business. That’s why Marine Atlantic Inc. uses Essential Skills in its hiring and selection practices.

“Years ago, the Master and Chief Engineer could move employees into the entry level positions between departments on a vessel without any pre-requirements,” explains Michel Gratton, Employee Services Officer with Marine Atlantic Inc. “People with fast food experience all of the sudden found themselves working as mechanics or deckhands.”

“The company stopped that practice completely, ensuring that no employee would go into the engine room or the deck department without proper certification and or experience,” says Gratton. “Safety is our number one priority. We were the first marine company in Canada to achieve International Safety Management Certification.”

The company’s new selection practices met high safety standards but created internal barriers to mobility for some employees, who may have had the aptitude to progress in the marine industry and with the company.

“Recognizing the benefits of introducing an internal program that would provide

an opportunity for progression with the company and also assist in meeting operational staffing requirement, a meeting was held with the union to look at opportunities for people in hospitality to move to Deck and Engine,” says Gratton.

Marine Atlantic Inc. created a new selection system – one which incorporates Essential Skills.

Employees are pre-screened using TOWES (Test of Workplace Essential Skills) to demonstrate that they have the Essential Skills necessary to develop the required knowledge and challenge the certification exam.

“We chose TOWES because it sets employees up for success,” says Gratton. “Employees demonstrate they have the Essential Skills to be able to learn.”

If they meet the minimum Essential Skills scores established for the position, employees begin preparation for the certification exam.

Essential Skills and Marine Atlantic Inc.Marine Atlantic Inc. is a federal Crown corporation that operates four ferries

between Newfoundland and Nova Scotia. Each year, it carries thousands of

passengers, 50 per cent of the cargo and 90 per cent of the perishable items

destined for Newfoundland. With 1,200 employees based out of three ports,

Marine Atlantic Inc. works with six separate unions.

“The door to employee

mobility is now re-opened,

where it was closed before.”

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

The minimum scores were determined by Nova Scotia Community College using Essential Skills profiles created by Human Resources and Skills Development Canada (HRSDC). Occupational profiles for hundreds of jobs are available online and free of charge on HRSDC’s Essential Skills website (http://srv108.services.gc.ca/english/general/home_e.shtml). Based on in-depth research with Canadian workers, the profiles are commonly used by industry and educational institutions to develop curriculum and enhance human resource practices.

The first round of TOWES testing was conducted in 2005 for Engine Room Assistants, an entry level position in the Engineering Department.

“We went through some trials and tribulations. We gave the first group of employees instructions to prepare for TOWES but some people did not take it seriously and they failed,” says Gratton, referring to the minimum scores required for the job. “Word got around and now people take it seriously.”

If they do not meet the Essential Skills scores necessary to be screened in for a position, employees can re-take TOWES when another employment opportunity arises. Gratton says he often sees an improvement the second time around because employees use tools such as the Measure Up website (http://measureup.towes.com/) to prepare, which offers practice exams and skill development modules.

Once they have been screened in with TOWES, employees prepare for the certification exam using a self-directed learning guide created by Marine Atlantic Inc.

“We approached Transport Canada for a list of skill requirements necessary for certification. Working with our Chief Engineers, we created a detailed program for each of the skills,” explains Gratton. “Employees have up to 12 months to complete the entire learning guide. If they don’t pass the certification exam, they have another opportunity in two months.”

Marine Atlantic Inc. is creating its own Essential Skills training.

“Essential Skills is really relevant to what we do,” explains Gratton. “Our Engineers, for instance, have detailed preventative maintenance programs for each piece of machinery they operate. A computer prints detailed charts and instructions, and you have to be able to understand and interpret them correctly – that’s document use.”

Having tested more than 100 employees, Marine Atlantic has expanded the use of TOWES as a screening tool for other positions.

“Assistant Terminal Manager, for example, is a critical position and there is a high learning curve,” says Gratton. “If we hire from inside or outside the company, we want to know these people have the skills to learn.”

“Overall, the union is pleased with the idea that the door to employee mobility for entry level positions in Deck and Engine is now re-opened, where it was closed before. We worked together to meet mutual goals.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

“Employees demonstrate they have the Essential

Skills to be able to learn.”

Page 55: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

T he next time you visit Yorkton, Saskatchewan, drop by the Kahkewistahaw Gas and

Convenience Store. It is more than your average service station - it’s an award-winning operation, thanks in part to a commitment to developing employees’ Essential Skills.

When General Manager Doug McRae was hired in 2004 by the Kahkewistahaw Band to run the newly constructed gas and convenience store, his mandate was clear: create employment for First Nations people and help them develop skills for success in the workplace.

Only a few years later, McRae has achieved that goal – and more. The people he’s hired have not only increased their skills and boosted their self-confidence; they’re part of a team that has been recognized for outstanding customer service and sales growth.

But it wasn’t easy… “The first group of employees was diverse,” says McRae. “They were 18 to 60 years old, and they had

anywhere between a Grade 8 education and some post-secondary.”

His first task was to assess their skills and build a team, which he did with the help of Parkland Regional College.

Before the service station opened, the 17 new hires attended a seven-week program at the college where they benchmarked their Essential Skills with a TOWES (Test of Workplace Essential Skills) assessment.

It proved to be a learning experience – and not just for the new employees.

“Even though we explained what TOWES is about and that you couldn’t fail, the participants were stressed before the test,” explains Susan Lyons, Career and Student Support Services Manager at Parkland Regional College. “We learned that you have to take more than 45 minutes to explain it.”

McRae agrees. “You have to sit down with all the folks and talk about what you are trying to do and what your objectives are.”

Essential Skills and Kahkewistahaw Gas

Doug McRae, General ManagerKahkewistahaw Gas and

Service Station

“They’re part of a team that has been recognized for outstanding customer service and sales growth.”

Kahkewistahaw Gas and Convenience Store is an independent Petro-Canada

station located in Yorkton, Saskatchewan that has won numerous awards for

outstanding service and commitment to employee development. Owned and

operated by the Kahkewistahaw Band, it is open seven days a week, 24-hours a

day, and employs 24 people - 98 per cent of whom are First Nations.

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

When the results were in, employees did better than they expected, and it motivated them to learn. McRae recalls one employee who really changed his attitude about his abilities. “He said, ‘You know, I could be a lawyer.’”

Using the college’s resources and the Measure Up website (http://measureup.towes.com), participants increased their Essential Skills scores, often by one or two full levels. They also received training in everything from e-mail etiquette and customer conflict to handling dangerous chemicals. To prepare for working as a team, they explored personality styles and, on their return to the worksite, they had a chance to practice their skills before the gas and convenience store opened its doors.

The program was offered through Job Start Future Skills, a provincially-funded partnership program, with support by a national Essential Skills project to integrate Essential Skills in the workplace.

Since the gas and convenience store opened in 2004, two employee groups have completed the program.

“Some have stayed long-term with Doug and others have moved on to bigger and better things,” explains Lyons, “and that’s okay with him. We often see people come back to the college for other programs because they are excited about learning.”

McRae says there are many opportunities for staff who wish to stay. “The Band is developing the 11 acres we sit on. There will be a hotel, an office complex and a new casino. We’ll need staff.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

“It helped point out what my abilities are, and what I mean to a whole team. Whether you are a leader or not,

your effort counts just as much.”— Valerie Pelletier

“Our First Nations people are realizing that they are now changing to be involved in an economic industry,

taking responsibility for their own growth.”— Albert (Bud) Wasacase

“Training was great. It made me think a lot, and I learned a lot about myself and my co-workers.”

— Ivan Cote

Page 57: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

W hen the Human Resource Development Leader at one of Canada’s largest forest

products companies first saw the list of nine Essential Skills, he thought they were a good way to break down skills. So he wrote them on a piece of paper, tucked the list in his desk and promptly forgot about it. It was months later when he realized the value of that piece of paper.

“We were in the midst of a labour dispute, negotiating a new collective agreement, when we looked at the language and realized that we could consider the skills and ability of employees, in addition to seniority. It was always there; we just didn’t use it. I started thinking, ‘How can we measure the ability to do a job in a standardized, objective way?’”

He approached the local community college for a test to measure aptitude.

“The college tried to convince me that instead of measuring aptitude, we should measure Essential Skills. They are a much better indication of how well a person can perform on a specific job, and where they might need to improve.”

“I remembered the list of Essential Skills in my desk, but I still didn’t buy-in.” He returned to his office with a stack of information that sat untouched for a few months.

The light finally came on when he visited the Human Resources and Skills

Development Canada Essential Skills website: (http://srv108.services.gc.ca/english/general/home_e.shtml). It contains hundreds of Essential Skills profiles developed by the federal government based on in-depth research with Canadian workers. The profiles are available online at no charge and they are commonly used by industry and educational institutions to develop curriculum and enhance human resource practices.

“I typed in ‘pulp and paper’ and up came the Pulp Mill Machine Operators profile (NOC 9432). I read the profile and thought, ‘That’s us! That’s exactly what we do.’ It all fit together in a job profile I could relate to.”

The company arranged to “test-drive” TOWES (Test of Workplace Essential Skills), an Essential Skills assessment provided by Bow Valley College in Calgary, Alberta. Six staff members who had experience on the front line completed the TOWES assessment and when the results were in, they knew they had a winner.

Human Resources approached management with plan to integrate

Essential Skills and a Forest Products CompanyThe forest products industry is one of Canada’s largest industrial employers,

providing direct jobs to 340,000 Canadians, contributing nearly three per cent of

Canada’s GDP and exporting over $40 billion of products to markets around the

world. In fact, Canada is the world’s leading exporter of wood, pulp, and paper

products. [source: Forest Products Association of Canada]

“When we got the assessment results, the

curtain lifted.”

The Company and

its spokesperson are

not named in this

document, to comply

with the company’s

communication policy

to not endorse a

supplier’s product or

service.

Page 58: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Essential Skills into their line of progression. With the buy-in of one operating department, they began crafting a job profile specific to a new position within the company.

“We downloaded as many Essential Skills profiles as we could find that were a good fit, locked ourselves in a room and built a customized profile in an hour-and-a-half,” says the human resources development leader. “When we were done, our supervisors confirmed – that’s the job.”

With the labour dispute over, the company tested 35 employees in the paper machine lines of progression who were selected to move up to new positions.

“They were a little nervous at first but they knew their jobs were secure; they were grandfathered. We explained that it was all about skill development.”

“When we got the assessment results, the curtain lifted. It explained why some people always had trouble.”

Only one of the 35 test-takers met the Essential Skills requirements, which had complexity level ratings of 3 (reading text), 4 (document use) and 3 (numeracy).

The Human Resources department was not surprised by these numbers. Forty-two per cent of Canadians lack the skills required of a knowledge-based economy – and that percentage is even higher in rural areas.

“Despite what people may think, Canada is not competitive as a country in pulp and paper. We generally have old machinery and we haven’t developed our skills and knowledge. To compete with countries like China, Finland or Brazil, we need the Essential Skills necessary to function productively and safely,” explains the Human Resources Development Leader. “We have

to set ourselves up with the right equipment, the right people and the right product if we want to transform from traditional paper-making to a more modern environment.”

The company found similar results as more employees were tested. “As we began applying the model to other departments and parts of the paper machine line, it explained a lot of the challenges we faced at the mill. We had a pool of people with low Essential Skills scores, so we had to ask ourselves – how do we address this?”

The company worked in partnership with their local college, Bow Valley College in Calgary and the provincial department of education to build an assessment and training program designed to increase reading and document use scores – the two Essential Skills areas that were weak. Employees attend class at the local college for 2.5 hours each week on their own time and course costs are covered by the company.

“The union likes the fact that we have a training course for employees,” says the Human Resources Development Leader.

“This is win-win for everyone,” he adds, referring to the Essential Skills model. “We now have a standardized way to match skills to jobs and we are developing ways to help employees improve their skills so they can get the job they want.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

“Human Resources approached management

with a plan to integrate Essential Skills into our

line of progression.”

Page 59: TOWES Marketing Materials

Essential Skills and Canadian Steel Trade and Employment Congress

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

This case study was supported by the

Bow Valley College Offi ce of Applied Research

and Innovati ons.

Over the last decade, a rapid increase in the use of technology has led to higher workplace skill requirements, particularly among trades’ occupations. The Canadian Steel Trade and Employment Congress (CSTEC) became aware of this transformation and identifi ed the need to train workers in order to adapt to these ongoing changes in the workplace.

“Technology for Evraz, and for all steel mills, has changed so much. We could see it across the country from all of the (employer) surveys that we’ve done - workers’ skills haven’t kept up to the advancement in technology.” says Brian Stettner, who worked at the Evraz mill for 32 years and is now the Regional Training Coordinator at CSTEC.

In addition to advancements in technology, changes in the workforce demographics, driven by an aging baby-boomer population and coupled with a recent shortage of workers in Saskatchewan, have added to the challenges. This prompted Evraz to evaluate their approach to hiring. “At one point you could hire contractors, or post a job and expect a large pool of applicants. Nowadays you either do not have the applicants, or the applicants that apply do not have the required skills. At this point, you cannot hold (unskilled) people back; you really need everybody to advance.”

© 2012, TOWES, Bow Valley College

“Where are the workers’ skills currently at? You build on these skills and ensure you fi ll in the gaps. TOWES was the assessment tool for establishing this base.”

With federal and provincial funding, CSTEC embarked on a pilot project with Evraz Regina Steel to respond to this need by supporting the training and up-skilling of workers. Evraz established a Joint Training and Education Committee, including key senior members from both management and the union. The committee consulted with Lou Charlebois of the Saskatchewan Institute of Applied Science and Technol-ogy (SIAST) to determine how to best address the training need. Brian explains, “Lou helped shed the light on why you need to focus fi rst on Essential Skills before you can do anything else. You have to have that basic knowledge before any job specifi c training will stick.”

The committee recognized the need to establish benchmarks of the employees’ skills prior to developing a training program. This would ensure that curriculum and training would target the requirements of the participants. “When adopting an Essential Skills approach, you need a starting point: Where are the workers’ skills currently at? You build on these skills and ensure you fi ll in the gaps. TOWES was the assessment tool for establishing this base.” TOWES (Test of Workplace Essential Skills), accurately measures the three Essential Skills needed for safe and productive employment: reading text, document use and numeracy.

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Page 60: TOWES Marketing Materials

If you would like to know how Essenti al Skills & TOWES can work for you, contact the TOWES Department

Bow Valley College, 403.410.3200 www.towes.com

For more informati on about Canadian Steel Trade and Employment Congress, contact the Congress, 416.480.1797

www.cstec.ca

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

This case study was supported by the

Bow Valley College Offi ce of Applied Research

and Innovati ons.

© 2012, TOWES, Bow Valley College

After fi ve weeks of training, participants completed a TOWES post-test, with encouraging results. All participants moved up to at least level 3 in each domain, with average gain scores of 26 points (IALS 500-point scale).

The value and importance of investing in training has been realized by both management and participants. Feedback from the employees who participated in the program has been positive as well. Rick Kayter, an employee who participatedin phase one of the project, notes “I found

Ten employees, from various positions within Evraz and with a range of educational and training backgrounds, were selected to participate in the pilot project. Employees fi rst wrote TOWES to establish benchmark scores. Committee members also wrote TOWES to demonstrate that the program was relevant to everyone regardless of their background. “All the way through we were trying to create a positive environment and let them know that we weren’t trying to do anything that could hurt them” Brian explained.

David Miltenberger, Supervisor of Maintenance Steel Operations at Evraz and committee member, also wanted employees to see the transferability of Essential Skills and their value in their personal daily lives. “We let them know that these are life skills. They are skills that you also use outside of the workplace.”

Employees then participated in twenty-eight hours of Essential Skills curriculum, directed by a SIAST instructor. A custom-designed suite of materials was incorporated with existing curriculum to address the three Essential Skills measured by TOWES and address the skill gaps identifi ed with TOWES results. Employees were given time off for the training and were compensated for classroom time.

that after being in a job for so long, you don’t see anything outside of the box and you don’t have to. This defi nitely helped. I tried to put as much as I could in to it because I wanted something out of it. I enjoyed it.”

Evraz continues to demonstrate commitment to their employees and to the Canadian workforce with plans to offer the program regularly in the future. Brian explains, “What was proven here was the fact that we can help employees improve their skills. We can take people from level 2 and move them to level 3 in a 30-hour period of time without a huge investment. At the end of the day, it made people feel better about themselves and about the company that they work for.”

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Page 61: TOWES Marketing Materials

Essential Skills and Canadian Home Builders’ Association - Saskatchewan

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Since 1943, the Canadian Home Builders' Association has been "the voice of

Canada's residential construction industry"— one of the most vital and enterprising

industries in Canada.

“Unskilled workers are not in demand and will not find opportunity in this industry. We are competing with other sectors for the best and brightest talent in the province.”

Page 62: TOWES Marketing Materials
Page 63: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

W hen Boeing Winnipeg hired a wave of new employees to gear up for the production

of the 787, it added something new to its corporate toolkit: TOWES (Test of Workplace Essential Skills) tailored for the aerospace industry.

“We were familiar with Essential Skills and the benefits to employees and the organization,” says Herman Hansen, Manager of Employee Relations, Training and Development, and Security and Fire Protection at Boeing Winnipeg. When it came time to ramp up operations in late 2006, TOWES was their first choice to replace the Canadian Adult Achievement Test (CAAT) as a screening tool.

“We wanted to move away from the CAAT test. TOWES was more practical and related to skills on the job.”

The CAAT test has been used in the past by employers and unions to determine equivalence to Canadian education from Grades 1 to 12 based on multiple choice questions in three subject areas: English, mathematics, and science.

In contrast, TOWES measures Essential Skills, which form the foundation for learning. The stronger an individual’s Essential Skills, the better able he or she is able to learn technical skills and apply knowledge in new situations. When safety and productivity are top priorities and change is often the norm, Essential

Skills play an important role in achieving excellence.

There are nine Essential Skills, three of which are measured by TOWES: document use, reading text, and numeracy. Using a four-point scale, a test-taker’s Essential Skills are rated and can be compared against the Essential Skills requirements of a specific occupation using Essential Skills profiles developed by Human Resources and Skills Development Canada (HRSDC). HRSDC’s online inventory of profiles is available free of charge (http://srv108.services.gc.ca/english/general/home_e.shtml).

Although the TOWES assessment is suitable for all industries, Manitoba’s aerospace industry customized TOWES using examples and test questions specific to their sector. They also created customized job profiles.

The Boeing Company is a major aerospace and defense corporation, headquartered in the U.S, with operations throughout the world. Boeing Winnipeg employs more than 1,500 workers and is the largest aerospace composite manufacturer in Canada. Composites are materials made of two or more substances that together offer a higher stiffness to weight ratio, and where cost effective, can be used to replace aluminum, steel, and titanium on today’s aircraft.

“We wanted to move away from the CAAT test.

TOWES was more practical and related to

skills on the job.”

Essential Skills and Boeing

Page 64: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

It was no surprise that, like most occupations in the knowledge and information economy, jobs at Boeing Winnipeg require Level 3 skills or higher in all three Essential Skills areas.

“Even though we were hiring for entry-level jobs in manufacturing, we need that level of Essential Skills,” explains Hansen, citing a document use example. “Plastic technicians and assembly technicians have to navigate a lot of specs.”

Working with Stevenson Aviation and Aerospace Training Centre of Red River College, Boeing screened 2,100 applicants using TOWES. They found some surprises.

“The pass rate was only 20 per cent. Given that the applicants all had a Grade 12 education or higher, it was surprising how low some of the scores were,” says Hansen. “I expected there to be some relationship between senior matriculation and Essential Skills scores.”

According to Brian Harris, Stevenson Aviation’s Senior Instructor responsible for aerospace programs, document use scores were low. Document use is the ability to enter data in forms and find and use information contained in tables, catalogues, maps, and drawings.

“We saw some people with Level 4 scores in numeracy and reading text who had Level 2 scores in document use.”

Although screening was stringent, Harris says he and his instructors see first-hand the rewards that Boeing is reaping. New hires come to Stevenson Aviation for a three to four week training program.

“Compared to the people screened with the CAAT test, the new recruits (screened with TOWES) demonstrate much better learning

skills. We see the difference; they are much more trainable and they demonstrate a higher ability to comprehend.”

“That’s important,” adds Harris, “because the type and level of aerospace training is increasingly difficult. The 787, for example, is new technology and our training reflects that.”

Hansen agrees that it’s been worthwhile. “TOWES testing was an investment, but compare that to the cost of hiring the wrong employee.”

He adds, “We lost very few people during the probation process and our managers are pleased with the overall quality of the people. We figure we will have fewer issues over time because we are pre-screening for Essential Skills.”

And he is encouraged as he looks to the future. “The average age of our workforce is 46 to 47 years, so there will be lots of opportunities for advancement. We want employees who are able to take on new challenges.”

If you would like to know how Essential Skills and TOWES can work for you, visit the TOWES website at www.TOWES.ca

or phone Bow Valley College’s TOWES Department at (403) 410-3200.

“Compared to the people screened with the CAAT

test, the new recruits (screened with TOWES)

demonstrate much better learning skills.”

Page 65: TOWES Marketing Materials

Essential Skills and AREVAAREVA, world energy expert, offers its customers technological solutions for highly reliable nuclear power generation and electricity transmission and dis-tribution. AREVA employees are committed to continuous improvement on a daily ba-sis, making sustainable development the focal point of the group’s industrial strategy.

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Canada is the world’s leading exporter of uranium and hosts three of the top ten produc-ing mines in the world. To place this into perspective, Canada’s production of 11,180 tonnes of uranium oxide (U3O8) in 2007 contained more than twice the energy available from Canada’s total annual oil production. Total world production of uranium oxide that year was 48,680 tonnes. Canada is the world’s largest producer of natural uranium providing 22% of total world production from its Saskatchewan mines in 2007.(Canadian Nuclear Association)

Over the years that the uranium mining industry has been in existence in Canada it has seen dra-matic changes in technology and in regulatory requirements. These changes create a demand for a workforce that is increasingly skilled and capable of adapting to rapid change. AREVA Re-sources Canada Inc., a subsidiary of the AREVA Group, is one of the world’s leading uranium exploration, mining and milling companies. The AREVA operation at McClean Lake, Saskatche-wan mines and processes uranium ore. The pro-cessing mill is one of the most sophisticated in the world.

In 2004, partly in response to requests from the local northern communities and partly in an ef-fort to recruit more highly skilled applicants, the operation began to demand grade 12 as a mini-mum requirement for new hires. At the same time, incumbent workers were given the oppor-tunity to complete their GED. Unfortunately the grade 12 requirement did not necessarily result in better prepared workers and investigation into other factors that might impact workplace skill acquisition led to the recognition that a workforce with the needed skills and attributes cannot be developed unless workers also have the necessary levels of Essential Skills.

In an effort to help improve the Essential Skills of employees, the training department at Mc-Clean Lake began in 2007 to use the TOWES as-sessment as part of a process to assist GED par-ticipants and apprentices in preparing for exams and technical training. Test takers whose scores indicate a need for intervention are offered as-sistance and support and, since this process has been put in place, all of the AREVA apprentices who have taken technical training have passed their technical exams.

"I think we are just beginning to understand what the assessment can do for us. In future, I believe it will be very useful for recruit-ment and for succession planning. Workers who want to progress will have information and opportunity to improve weak skills and prepare for advancement "

Mill Operations General Supervisor

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Since the ESWS project began, there have been a significant number of layoffs at the mine. AREVA; however, has committed to ensuring every mine worker who completed the TOWES test has the opportunity to review their results with the workplace educator and, if they wish to improve their skills, AREVA will assist them with identifying and accessing appropriate training. AREVA recognizes that this is not only a demonstration of their commitment to good corporate citizenship, but it will also be of benefit in future should they expand their workforce. Mine employees who completed TOWES and, in the interim, improved the skills identified as weak, will be more proficient workers, should they reapply for work.

If you would like to know how Essential Skills can work for you, phone the TOWES Department of Bow Valley College at 403.410.3200 or visit us online at www.towes.com

Page 66: TOWES Marketing Materials

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Essential Skills and AREVA

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

In 2008, AREVA was approached by the Saskatch-ewan Institute of Applied Science and Technolo-gy (SIAST). SIAST was participating in a federally funded initiative known as the Essential Skills Workplace Services (ESWS) project. ESWS was aimed at encouraging employers to integrate Essential Skills into their human resource func-tions and AREVA decided to undertake a TOWES benchmarking project that would, as a start, highlight the levels of Essential Skills possessed by proficient workers, provide information on skills upgrades needed for incumbent workers and clarify what levels of Essential Skills to seek in new hires. They also committed to provid-ing professional development opportunities for their training staff related to developing training materials that integrate Essential Skills into tech-nical training.

To date, 162 people have written a TOWES G2: mill supervisors; mill trainers; mill and mine work-ers, including current and potential apprentices; human resources personnel and support staff. Mine management and the onsite union, Com-munications Energy and Paperworkers’ (CEP), were involved and supportive from the start, an element critical to the success of the project. SI-AST assisted by providing an onsite orientation to TOWES and Essential Skills for supervisors and the union was provided with a detailed descrip-tion of the project, the goals and objectives and an assurance of confidentiality.

The next step in the process will be a second project, provincially funded, that will help sup-port AREVA’s development of Essential Skills training materials using AREVA’s documents and the implementation of the training materials into training provided to the AREVA workforce.

McClean Lake has a dedicated training team that is developing a Systematic Approach to Training (SAT) to ensure the operation meets all regu-latory and job specific training requirements. In addition to the development team, a dedi-cated Workplace Education Instructor is readily available to all staff to assist them with training needs, including those identified through TOWES testing. In the words of the Workplace Education Instructor, “TOWES is very helpful to individuals; it gives them a good picture of their skills and of what they need to work on. The TOWES process allowed me to be in touch with people I had not met and who had not previously accessed the learning centre. Through the prep/write/debrief process I had three different opportunities to build relationships and trust. I believe that both the test takers’ recognition that TOWES mea-sures their skills in a fair and accurate way and the relationships built through the TOWES pro-cess, are directly responsible for the heartening increase in numbers of staff accessing the learn-ing centre – many on their own time.”

Participation in the project has already yielded positive results. As the Training Coordinator ex-plained, “One very valuable benefit of TOWES is that it recognizes skills developed over a working lifetime. In remote locations such as the north, where access to formal education may have been difficult in the past, this can be critical. Older workers may have very little formal edu-cation, but if they have been in the industry for many years and are proficient with the types of information they must understand and use, the TOWES will reflect that proficiency. Having their skills confirmed and recognized is important for self esteem and for encouraging workers to con-sider moving into better, but more demanding jobs.”

Every participating individual was guaranteed:

• there would be no negative repercussions from participation

• individual results would belong to the indi-vidual

• training staff would review personal results with each individual

• individuals who wished to improve their skills

would be given the opportunity to do so

Page 67: TOWES Marketing Materials

What are Essential Skills?Essential Skills are the skills that people need for learning, work and life. They are used in the community and the workplace, in different forms and at different levels of complexity. Definitions, typical applications and examples are outlined below to help you understand each Essential Skill.

Essential Skills

Typical Applications

Workplace Examples

Community Examples

ReadingUnderstanding materials written in sentences or paragraphs (e.g. letters, manuals).

• Scan for information or overall meaning.

• Read to understand, learn, critique or evaluate.

• Analyze and synthesize informa-tion from multiple sources or from complex and lengthy texts.

An airline sales agent reads notices on a computer screen, such as special handling requirements or weather information.

You may use this skill to understand a lease agreement for a new apartment.

Document UseFinding, understanding or entering information (e.g. text, symbols, numbers) in various types of documents, such as tables or forms.

• Read signs, labels or lists.• Understand information

on graphs or charts.• Enter information in forms. • Create or read schematic

drawings.

A bricklayer interprets blueprints to determine the height, length and thickness of walls.

You may use this skill when referring to a bus schedule to plan an outing.

NumeracyUsing numbers and thinking in quantitative terms to complete tasks.

• Make calculations.• Take measurements.• Perform scheduling, budgeting

or accounting activities.• Analyze data.• Make estimations.

Payroll clerks monitor vacation entitlements to prepare budget and scheduling forecasts.

You may use this skill to calculate deductions on personal tax forms.

WritingCommunicating by arranging words, numbers and symbols on paper or a computer screen.

• Write to organize or record information.

• Write to inform or persuade.• Write to request information

or justify a request.• Write an analysis or

a comparison.

Human resources professionals write recommendations on issues such as workplace health and safety.

You may use this skill to complete an application for a credit card.

Oral CommunicationUsing speech to exchange thoughts and information.

• Provide or obtain information.• Greet, reassure or persuade

people.• Resolve conflicts.• Lead discussions.

Office clerks take messages and share information by phone and in person.

You may use this skill to explain a food allergy to a server at a restaurant.

Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Commu-nication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Document Use • Numeracy • Writing • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Continuous • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Reading • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning •

Now and TomorrowExcellence in Everything We Do

WP-077-12-09

Skills and EmploymentOffice of Literacy and Essential Skills

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Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Commu-nication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Document Use • Numeracy • Writing • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Continuous • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Reading • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning • Thinking • Computer Use • Reading • Document Use • Numeracy • Writing • Oral Communication • Working with Others • Continuous Learning •

Essential Skills

Typical Applications

Workplace Examples

Community Examples

Working with OthersInteracting with others to complete tasks.

• Work independently, alongside others.

• Work jointly with a partner or helper.

• Work as a member of a team.• Participate in supervisory or

leadership activities.

Municipal engineers work with technicians, inspectors, and suppliers to complete construction projects.

You may use this skill when working with volunteers to organize a fundraising activity.

ThinkingFinding and evaluating information to make rational decisions or to organize work.

• Identify and resolve problems.• Make decisions.• Find information.• Plan and organize job tasks.• Use critical thinking.• Use memory.

Paramedics diagnose a patient’s condition based on medical charts and their own observations. They use their judgement to start an appropriate treatment plan.

You may use this skill to research and select courses at your local adult learning centre.

Computer UseUsing computers and other forms of technology.

• Use different forms of technology, such as cash registers or fax machines.

• Use word processing software.• Send and receive emails.• Create and modify spreadsheets.• Navigate the Internet.

Telephone operators use customized software to scan databases for telephone numbers or long distance rates.

You may use this skill when withdrawing or depositing money at an automatic teller machine (ATM).

Continuous LearningParticipating in an ongoing process of improving skills and knowledge.

• Learn on the job.• Learn through formal training.• Learn through self-study.• Understand your own

learning style.• Know where to find

learning resources.

Retail sales associates improve their skills and knowledge by attending sales training and reading product brochures.

You may use this skill when attending a first aid course at a community centre.

The Office of Literacy and Essential Skills has developed a number of free and easy-to-use resources that can help you

3 assess Essential Skills 3 practice and improve Essential Skills 3 develop Essential Skills training

Literacy and Essential Skills— for LEARNING, WORK and LIFE

To learn more about literacy and essential skills and other related tools, visit hrsdc.gc.ca/essentialskills

You can order this publication by contacting:Publications ServicesHuman Resources and Skills Development Canada 140 Promenade du Portage Phase IV, 12th FloorGatineau, Quebec K1A 0J9

Fax: 819-953-7260 Online: http://www.hrsdc.gc.ca/publications

This document is available on demand in alternative formats (Large Print, Braille, Audio Cassette, Audio CD, e-Text Diskette, e-Text CD, or DAISY), by contacting 1 800 O-Canada (1-800-622-6232). If you have a hearing or speech impairment and use a teletypewriter (TTY), call 1-800-926-9105.

© Her Majesty the Queen in Right of Canada, 2009

Cat. No.: HS4-74/11-2010E ISBN: 978-1-100-14504-4

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What do profiles include?l A brief description of the occupation.

l A list of the most important Essential Skills.

l Example tasks that illustrate how each Essential Skill isapplied.

l Complexity ratings from level 1 (basic) to levels 4/5 (advanced) of the example tasks, and their ‘typical’and ‘most complex’ ranges.

l Summary sections (tables, lists).

l Other information (attitudes, future trends).

How can profiles be used?l Develop workplace training programs, learning plans,

and job descriptions.

l Check the skills needed for occupations.

l Investigate career options.

l Create educational tools to enhance Essential Skillsdevelopment.

What are Essential Skills profiles?Essential Skills profiles describe how each of the nineEssential Skills are used by workers in a particular occupa-tion. Over the past several years, the Government of Canadahas conducted extensive research examining the skills people use in the workplace. From this research and throughinterviews with workers, managers, practitioners and leadingresearchers, over 300 Essential Skills profiles for variousoccupations of the National Occupational Classification havebeen developed. Profiles have been completed for all occu-pations requiring a high school education or less, and somerequiring university or college education, or apprenticeshiptraining.

Who uses these profiles?• Curriculum Developers• Trainers and Teachers• Guidance/Career

Counsellors• Employers/Employees• Parents/Mentors• Learners (Adults, Youth)• Workplace Researchers

Search for a profile by:• Occupation• Key Words• Most Important Skills• Skill Levels• Advanced Searches

To view the Essential Skills profiles, visit hrsdc.gc.ca/essentialskills.

WP-042-08-07

People • Partnerships • Knowledge

Skills and Employment

Essential Skills

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Preparation Guide

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

Test of Workplace Essential Skills

Preparation GuideUpdated June 2012www.towes.com/en./test-taker © 2012, TOWES, Bow Valley College

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TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

Copyright © 2000 Bow Valley College. All rights reserved.

Published 2012.

For more informati on contact:

Conrad Murphy,Director of TOWES & Career Advancement Centre

Bow Valley College,345 - 6 Avenue SE, Calgary, AB, T2G 4V1

Phone: (403) 410-3200 Fax: (403) 297-4070

or visit: www.towes.ca

andwww.bowvalleycollege.ca

The development of TOWES was funded by the Nati onal Literacy Secretariat.

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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About the TOWES test

The Test of Workplace Essenti al Skills or TOWES, measures some of the essenti al or basic skills people use at work. These skills include reading, using forms and other documents and solving problems that involve numbers.

The questi ons are grouped into problem sets. Each problem set contains 2-6 questi ons and a workplace document that you will use to answer the questi ons. The workplace documents in the problem sets are taken from real workplace situati ons, and can include forms, maps, charts, manuals or regulati ons.

Some of the work situati ons in the test may not be familiar to you, but you probably have enough general ability to answer the questi ons. Remember TOWES tests your ability to fi nd and use informati on from workplace documents. All of the informati on needed to answer the questi ons is contained in the document samples.

Writi ng the test

1. Before the test begins, listen to the instructi ons. Ask questi ons if you aren’t sure.

2. Survey the test by taking 3 minutes to look through the test booklet. This will give you an idea of how to plan your ti me.

3. Relax, there is plenty of ti me to complete all of the questi ons. Take the ti me to read each questi on carefully and study the workplace example. Imagine yourself as a worker who needs to solve the problem. What looks complex at fi rst will start to make sense if you take it one step at a ti me.

4. Rephrase the questi on in your own words. What is the questi on asking for? When, why or how much?

5. Att empt all questi ons in the test. Someti mes the fi rst questi on in a problem set may be more diffi cult than the others, so don’t get discouraged as the next questi on might be a lot easier. If too many questi ons are skipped, you may not receive a score, so it is best to att empt all questi ons, even if you have to guess.

6. Questi ons can be completed in any order.

7. If you change an answer, erase or cross out the previous answer. All TOWES tests are marked by hand, so make sure that your fi nal answer is clear to the test marker.

8. Check to make sure that questi ons were not missed, especially on fold-out pages.

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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What will the exam cover?

• Reading text in sentences and paragraphs

You will be asked to read selecti ons from manuals, regulati ons, noti ces, brochures and other reading materials used by workers. Questi ons will ask you to fi nd and interpret informati on.

• Using documents

In these questi ons, you will read maps, tables, diagrams, plans and similar materials. You may be asked to enter informati on on sales slips or other types of forms.

• Solving problems with numbers

You will be asked to work with problems that may require you to count money, budget, measure, calculate or use graphs.

All of the tasks are done by some workers in Canada every day.

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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Sample Questi on

The Brewer Valve Problem shown on the next two pages is an example of the type of problem set and questi ons found in the TOWES test. It has been chosen as an example because it demonstrates the range of questi ons that you will fi nd on the actual test. Many TOWES questi ons are less diffi cult than this one, while others are more diffi cult. Practi ce your skills by doing these questi ons.

Now, turn over the page and answer the questi ons in the Brewer Valve Problem

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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Brewer Valve ProblemBrewer valves are found in automatic coffee machines. They opento allow hot water to mix with the coffee.

Look at the drawing and parts listing for the Eaton brewervalve on the page opposite.

Question

1What is the name of the part shown here?

Question

2What is the part number of the two “O” rings used in this valve?

Question

3What part number would a repair person use to order the wholevalve?

Question

4On the drawing, highlight or circle the picture of the parts that arenot included when Item 10 is ordered.

Mark the brewer valve diagram

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

How to Evaluate your WorkCheck your responses to the Brewer Valve Problem

Question

1

Question

2

What is the name of the part shown here?

Answer: Armature and Spring

This question tests your ability to use documents. The specifi c skills are:• locating information in an assembly drawing• identifying the correct number in a table

In order to locate the information needed, you must correctly match the object to the one shown on the drawing. When you fi nd the same part, you can see that it is labeled with the number 3. The next step is to fi nd the row numbered 3 in the table below the drawing. Beside number 3 is the name of the part, Armature and Spring.

What is the part number of the two “O” rings used in this valve?

Answer: 14759

This question also tests your ability to use documents. The specifi c skills are:• locating information in a drawing• locating information in a table format• locating information by matching a single word

This question also test your ability ot read carefully. The answer asks for a number not a name. To fi nd the answer to this question, you could search the drawing if you happen to know what an “O” ring looks like. You could even eliminate all the parts that don’t look like a ring until you are able to select the correct answer, the part labeled 7 in the drawing. You will have to use the table with the title “Eaton Brewer Valve Assembly” and notice that it includes “Items and Part Numbers.” Scan the table to fi nd the row starting with 7 or showing the words “O” rings in the second column. Look across the row to fi nd the part number in the third column (far right).

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What part number would a repair person use to order the whole valve?

Answer: 30854

Question

3

On the drawing, highlight or circle the picture of the parts that are not included when Item 10 is ordered.

Answer:

Question

4

Again, this is a question on how to use documents. The specifi c skills are:• locating information in a drawing and in a table• interpreting a line to mean, includes multiple parts• interpreting “(Includes Items 1-9)” as the “whole valve”.• identifying the column which shows order numbers

This question also tests your ability to read carefully. The word “order” tells you that a part number is required. In this question you can fi nd the information in two ways. The fi rst is to interpret the long line numbered 10 on the drawing as “the whole valve”. You could also scan the table and fi nd the words “(Includes Items 1-9)”. Once you have decided that 10 is the part number, you must locate the correct order number in the column to the right and fi nd 30854.

This question tests your ability to use documents. The specifi c skills are:• locating information in a drawing• identify that the line numbered 10 includes items 1-9.• infer that parts 11 and 12 are not included.

This question also tests your ability to read carefully. It is important to notice that the word “not” is underlined. In order to answer the question, you must determine that Item 10 includes Items 1 to 9. Once those are eliminated, only 11 and 12 are left. Another way to fi gure that out is to look at the chart and read the NOTE which tells you that “parts are sold separately” which means they are not included. Once the parts not included are identifi ed, you highlight or circle them.

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On test day:

What do you need to bring?• pen, pencil and eraser• highlighter• basic calculator (non-programmable)• some of the print found in the documents is small. If you have trouble reading small print, bring a

magnifying glass. If you have glasses, including reading glasses, bring them.

Other materials, such as calculators, dicti onaries, thesaurus, PDAs, cell phones, electronic dicti onaries or language translators are NOT permitt ed. They will be picked up by the test administrator for the durati on of the test if they are brought into the testi ng session.

How long does the test take to write?TOWES takes about 2-3 hours to write. Ask your test administrator before the test begins how long you will have to write. If you are able to choose what ti me you write the test, choose the ti me when you concentrate best.

Test Taking Tips• Be positi ve about your abiliti es. TOWES tests skills that you use every day.• Read this booklet carefully and prepare for the test.• Get a good night’s sleep and have something to eat before the test.

Know the answers to these questi ons• What is the purpose of the test?• What types of questi ons will be asked?• Where do I take the test? Address and room number. Plan to arrive early.• What do I need to bring?• How will I get my results? Your test administrator is the only person who is authorized to release your

test results to you. Do not contact TOWES for your test results.

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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Where to get helpAdults conti nue to learn all their lives, but most adults have some gaps in their learning. For example, an individual may be very familiar with most math functi ons but never have really understood fracti ons. Someti mes lack of use makes skills a bit “rusty.” Aft er writi ng the test, you may realize that you need to improve your skills in some areas. There are many drop-in learning centres and volunteer tutoring programs in most communiti es that can help you to learn specifi c skills. If you prefer a more structured learning environment, you may want to enroll in a class to enhance your skills.

• Call your local Community College, School Board or other educati onal provider.• Seek out other learning opportuniti es in your community. The local library may be able to help with

books, video and other learning resources.• Practi ce reading and problem solving every day. Tackle those manuals and forms that look so

diffi cult. Get someone to help you.• Try out the practi ce exercises and self assessments at htt p://measureup.towes.ca .

Good luck on TOWES!

Preparation GuideUpdated June 2012www.towes.com/en/test-taker © 2012, TOWES, Bow Valley College

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TOWES Additional ResourcesUpdated June 2012www.towes.com/en/products--services

Online Resources

TOWES is the sole property of Bow Valley College and is sold through authorized distributors only.

345 6 Avenue SE Calgary, Alberta T2G 4V1 p: 403.410.3200 f: 403.297.4070 [email protected] www.towes.com

towes.comVisit the TOWES website for updates on current projects, products and services.Access marketi ng materials, test taker resources, or fi nd your closest TOWES testi ng centre.

Be sure to follow TOWES on Twitt er, Facebook and keep up to date with our TOWES Times Blog.

bowvalleycollege.caVisit the Bow Valley College website for additi onal informati on about courses, seminars and workshops for Calgary and surrounding areas.

measureup.towes.comPracti ce your Essenti al SkillsVisit “Measure Up!” hosted by SkillPlan. This is a free web-based informal tool to practi ce your Essenti al Skills. Acti viti es are similar to the problem sets used in TOWES. The self assessments found in Measure Up! have not been subjected to the rigourous validity and reliability standards applied to TOWES.

For more informati on about Essenti al Skills, Occupati onal Profi les & Labour Market

hrsdc.gc.ca/eng/workplaceskills/LES/index.shtml Human Resources and Skills Development Canada (HRSDC) Literacy & Essenti al Skill Search over 200 Essenti al Skill Profi les to learn more about the skills required for Canadian occupati ons Review the Nati onal Occupati on Classifi cati on (NOC) Access resources, such as the Internati onal Adult Literacy Survey (IALS) results Download additi onal Essenti al Skills informati on packages

nald.ca Nati onal Adult Literacy Database, Canada’s Literacy and Essenti al Skills Network

workingincanada.gc.ca Government of Canada - Working In Canada