Towards a Client-Centric Transformation - Concept
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This is a modified version of an internal proposal in my organization to transform it into a client-centric model of operation in offering our support programs to develop the ICT industry. The material is now generic for anyone who needs to know what does it mean to transform an organization into a client-centric one or needs supporting materials to use within her/his organization. However, the proposed steps need not necessarily match all types of businesses :) The way the slide is developed is actually new relative to my other slides on slideshare, which is aiming to maximize absorption by audiences ... This style of presentation depends close to 90% on the presenter. Enjoy :) (Business related information is removed)
Transcript of Towards a Client-Centric Transformation - Concept
To be a Guaranteed Journey for our Client’s Growth
To meet our
1. Deliver the right support programs to the
right clients at the right time
In our Clients Eyes
1.Client Segmentation
Competitive Technology Clusters
Real Growth Potential
High Maturity Stage
Focus on whom with
what programs
based on which
Criteria?
2. Create an Enterprise-Wide View of Clients Performance
3. Listen to our Clients Voice
4. Incorporate Clients Voice into Processes, Behaviors and Strategic Planning
5. Offer Client Growth Roadmap Guidance
6. Meet
And better Exceed them
7. Measure Enterprise-Wide Impact
Accurately …
Through our Client’s Sustained GrowthIndustry GDP
Employment
Identify
Attract
Serve
Retain
Our CLIENTS
So Client-Centricity is to
To Transforming
1. Embracing
Which is a Necessity for Organizational Excellence
2. Building effective Knowledge Management Systems
To Enable
3. Unleashing organizational innovation capabilities to refine the Operating Model
To offer a guaranteed growth lifecycle for our clients
To Spark Transformation
Adopt Organizational
Of our Clients
ENABLE THE CLIENT-CENTRIC TRANSFORMATION
BUILD ENTERPRISE-VIEW OF CLIENTS PERFORMANCE
ENGAGE STAKEHOLDERS INTO COLLABORATION
Create a Cross-Functional Focus Group
For our Clients
Let’s start fast
As we have a lot to do
