TOURISM STUDIES BTS, BHM (Ex Diploma) O Term-End ...

TS-7 No of Printed Pages : 4

TOURISM STUDIES

BTS, BHM (Ex Diploma)

O Term-End Examination O

June, 2013

TS-7 : HUMAN RESOURCE DEVELOPMENT

Time : 3 hours Maximum Marks : 100

Note : Attempt any five questions in about 600 words. All

questions carry equal marks.

1. What do you understand by Human Resource 20

Planning ? What is the need of Human Resource

Planning in Tourism and Hospitality Industry ?

2. Write a detailed essay on the Human Resource 20

Information System.

3. What is meant by job evaluation ? What are the 20

objectives, advantages and limitations of job

evaluation ?

4. What is Task Analysis ? What is the use of Task 20

Analysis ? Explain with help of examples from

Tourism and Hospitality Industry.

TS-7 1 P.T.O.

5. Write short notes on any two : 20

(a) Human Resource Auditing

(b) Essentials of Recruitment Policy

(c) Importance of Induction Programme

6. What are the methods of determining training 20

needs ? What are the commonly used methods

of imparting training ? Explain with examples

from tourism and hospitality industry.

7. Explain the purpose of Career Planning. Also 20

mention the advantages and limitations of career

planning.

8. What are the methods of Performance 20

Appraisals ? How can we make performance

appraisals more effective ? Explain with examples

from tourism industry.

9. What are the components of salary ? What is the 20

process of evolving a salary structure ?

10. Write short notes on any two : 20

(a) Objectives of Training

(b) Promotion and Promotion Policy

(c) Grievance Handling

TS-7 2

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TS-7 3 P.T.O.

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TS-7 4

No. of Printed Pages : 4 TS-7

03354

TOURISM STUDIES BTS, BHM (Ex Diploma) Term-End Examination

June, 2014



Note : Attempt any five questions in about 600 words each. All questions carry equal marks.

1. What are the emerging trends of HRD in tourism industry ? 20

2. Define "Human Resource Information System (HRIS)" and throw some light on the key points that are vital for the usefulness and effectivity of the information. 20

3. What do you mean by Human Resource Accounting ? Also discuss the importance of Human Resource Accounting. 20

4. Describe the functions and operations of Human Resource Management. 20

5. What do you understand by the term "Selection" ? Provide details of some of the commonly used selection tests. 20

TS-7

1 P.T.O.

6. Design an on-the-job training programme for

marketing managers. 20

7. What do you understand by career planning ?

Differentiate between career, manpower and

succession planning. 20

8. Why is counselling required ? Discuss the types

of counselling. 20

9. What do you understand by the terms

"Discipline" and "Indiscipline" ? Explain some of

the major disciplinary issues that are commonly

faced in organisations. 20

10. Write elaborative notes on :

(a) Statutory welfare provisions

(b) Voluntary welfare

10+10=20

TS-7 2

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TS-7 3 P.T.O.

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TS-7 4 11,000

TS-07 No. of Printed Pages : 4

07291

TOURISM STUDIES

(BTS, BHM (Ex Diploma))

Term-End Examination

December, 2014



Note : Attempt any five questions in about 600 words

each. All questions carry equal marks.

1. Write a detailed note on "Need for human resources planning with special reference to

hospitality industry of the country."

20

2. Discuss the human resource information required at Macro and Micro level. 20

3. What are the steps involved in the process of Human Resource Audit ? Elaborate. 20

4. What do you understand by Point Rating ? Discuss the advantages and disadvantages of the

same. 20

5. Differentiate between Recruitment and Selection. How can you select the people in

tourism trade ?

20

TS-07 1 P.T.O.

6. Describe the various methods of training. 20

7. Discuss the relationship between motivation and productivity. 20

8. What do you mean by "Performance Appraisal" ? How is it beneficial for the managers ? 20

9. What procedure would you adopt for taking disciplinary action on erring employees ? 20

10. Write a note on the following : 10+10=20

(a) Statutory welfare provisions

(b) Voluntary welfare

TS-07 2

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TS-07 3 P.T.O.

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TS-07 4 8,000

I TS-07 I No. of Printed Pages : 4

TOURISM STUDIES (BTS, BHM (Ex Diploma))

Term-End Examination December, 2015



Note : Attempt any five questions in about 600 words. All questions carry equal marks.

1. 'Human Resource Planning draws heavily on 20 information'. Explain how does good Human Resource Information System enhances the organisation at micro level.

2. Elaborate the major activities of Human Resource 20 Planning. Explain how quality Human Resource Planning will raise standards of Tourism Industry.

3. Highlight the need and purpose of formal Human 20 Resource Audit (HRA) in an Enterprise. Explain the process of HRA.

4. Briefly explain the concept of Human Resource 20 Accounting and methods of measurement.

TS-07

1 P.T.O.

5. Establish the linkage between Job Description, Job 20 Specifications and Job Analysis. Explain the concepts.

6. What is Job Evaluation ? Explain. Discuss the 20 various steps involved in Point Rating method.

7. What is Task Analysis ? Discuss the various steps 20 involved.

8. Describe the key characteristics of personnel 20 management.

9. Differentiate between Recruitment and Selection. 20 Discuss the various steps involved in the process of Recruitment.

10. 'Promoting right kind of attitude towards the 20 organisations of the employee pays back highly. How do organisations do it ?

TS-07 2

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TS-07

3 P.T.O.

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TS-07 4

TS - 7 No. of Printed Pages : 4

TOURISM STUDIES (NI BTS, BHM (Ex Diploma)

Term-End Examination 0 June, 2016

TS - 7 : HUMAN RESOURCE DEVELOPMENT


Note : (i) Attempt any five questions in about 600 words.

(ii) All questions carry equal marks.

1. Discuss the importance of manpower planning and forecasting exercise in tourism and hospitality industry. 10+10=20

2. What is the need of computerisation of Personnel Record System in an organisation ? Critically examine its advantages and disadvantages with regard to manual system of record keeping.

6+7+7=20

3. What do you understand by Human Resource 20 Accounting System ? Describe the different phases in designing and implementing such a system in an organisation.

4. What is the need of Job Evaluation ? What are the methods used for Job Evaluation ? 10+10=20

TS-7

1 P.T.O.

5. Write short notes : 4x5=20

(a) Task Analysis

(b) Promotion Policy

(c) Skills of a counsellor

(d) Job Description

6. Devise a career plan for a management trainee in 20 a leading tour operation or hospitality organisation.

7. Define Grievance. What are the reasons for the occurrence of grievances ? What are the steps in Grievance Handling ? 4+10+6=20

8. What do you understand by motivation ? Discuss any two theories of motivation. 6+14=20

9. What do you understand by induction process ? What are the major points of consideration for the designing of an induction programme ? 10+10=20

10. Write short notes on any two : 2x10=20

(a) Training Methods

(b) Selection Process

(c) Gender issues in Tourism and Hospitality Industry

TS-7 2

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TS-7

3 P.T.O.

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TS-7 4

TS-007 No. of Printed Pages : 4

TOURISM STUDIES BTS, BHM (Ex Diploma)


December, 2016

TS-007: HUMAN RESOURCE DEVELOPMENT


Note : (i) Attempt any five questions in about 600 words each.


1. Explain the relevance and objectives of Human 20 Resource planning with respect to a tourism organisation.

2. Discuss the various manpower supply forecasting 20 techniques.

3. What are the steps involved in the process of Human Resource Audit ? How can it be effectively used in Tourism and Hospitality sector ? 15+5=20

4. What is the linkage between Job Description and job Analysis ? As a HR manager in a travel agency, how would you design the Job Description ? 5+15=20

5. Write short notes on : (a) Job Evaluation (b) Pay structure (c) Induction process (d) Promotion Policies

4x5=20

TS-007

1 P.T.O.

6. What are the aims and principles of salary administration ? Also mention the components of salary administration. 14+6=20

7. List the elements of a Recruitment Policy. Explain the process and methods of recruitment. 6+7+7=20

8. What are the types of motivational factors ? How can you enrich job and create motivational climate ? 8+6+6=20

9. What is meant by employee counselling ? Explain the need for counselling. 6+14=20

10. Write short notes on any two : 2x10=20 (a) Task Analysis (b) Training Methods (c) Performance Appraisals

TS-007 2

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TS-007

3 P.T.O.

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TS-007 4

No. of Printed Pages : 4

ITS-007

TOURISM STUDIES

1.0 BTS, BHM (Ex Diploma)

Term-End Examination CD June, 2017





1. What are the emerging trends of HRD (Human 20 Resource Development) in tourism industry ? Substantiate your answer with suitable examples.

2. Illustrate the difference between manual and 20 computerized system of HR information. Give suitable example.

3. Write an essay on Human Resource Information 20 System.

4. Describing the conceptual meaning of the term 20 "Audit", highlight the need and purpose of the formul HR Audit.

5. What is Job Evaluation ? Discuss its advantages 20 and process associated with job evaluation.

TS-007

1 P.T.O.

6. Providing the very gist of the process of induction, 20 discuss the importance of proper induction for a travel and tourism organization.

7. "Motivation, Performance and Productivity are 20 inter-related". Comment by giving suitable examples from travel and tourism industry.

8. What do you mean by job Enrichment ? Discuss 20 its nature and objectives.

9. Is it mandatory for private sector organization to 20 follow the pay structure framed by the Government ? Write an extensive note on components of salary administration and pay structure.

10. Write short notes on the following : 10x2=20 (a) The Employee's Provident Fund and

Miscellaneous Act, 1952

(b) Employee's Family Pension Scheme, 1971

TS-007 2

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TS-007

3 P.T.O.

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(b) ch nilt llfrITT 4q1-1 711-49T, 1971

TS-007 4

I TS-007 No. of Printed Pages : 4

oo TOURISM STUDIES BTS, BHM (Ex Diploma)

Term-End Examination December, 2017



Note : (i) Attempt any five questions in about 600 words.


1. Discuss the importance of Human Resource 20 Planning in hospitality industry. Elaborate your answer with suitable examples.

2. Define the term "Demand", "Need", 5x4=20 "Requirements", "Projections" and "Forecasts".

3. What are the steps involved in the process of 20 Human Resource Audit ?

4. Write a detailed note on the major non-analytical 20 techniques applied for job evaluation in an organization. Substantiate your answer with suitable examples.

5. Write short notes on the followings :

10x2=20 (a) Job Description (b) Information collection methods

TS-007 1 P.T.O.

6. Write a detailed note on methods determining 20 training needs and various types of training methods.

7. What do you understand by Career Planning ? 20 Differentiate between career, manpower and succession planning.

8. Describing different types of counseling, suggest 20 which one would be most suitable for tourism and hospitality trade. Give suitable examples.

9. Critically analyse the role of women in Tourism 20 and Hospitality business with suitable examples.

10. Write short notes on the following : 10x2=20 (a) Vehicles for rewards (b) Need for continued retraining on transfer

and promotions

TS-007 2

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(Forecasts) kiel I 5x4=20

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TS-007 3 P.T.O.

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(b) 4.ncii Nrozi*

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f-ofuri

7. VTER 3111T qaTT fl+-11 f? ttzr{, Aiklicto 20

ath drItiRTWR fit41.44 ataT Tcrtz w11771

8. 117Pit * -NicqW Acnit . Wf ciA17 7-7TIT4 ,TR 20

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tic! 4Th-r t? dqvri

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20

3cITOU 370:111* Tun raktful W-4R

10. Pi+-ifilfigo Tr{ TATITT remiziNif-ofgrq : 10x2=20

(a) milicirtict)* TITtN

(b) "MitaTur 31 It (1 C)'Irri til it +III 7: 'Amur .er 311-4FTWffT

TS-007 4

No. of Printed Pages : 4 I TS-007

TOURISM STUDIES BTS, BHM (Ex Diploma)

00 Term-End Examination O

June, 2018





1. Describe the role and relevance of Human Resource Planning with respect to Tourism and hospitality organisations.

2. What do you understand by Human Resource 20 Valuation ? What are the determinants of Human Resource Value ?

3. Define Job Description. What are the pre-requisites for designing a Job Description ? Explain with the help of relevant examples from tourism and hospitality industry.

4. What is the importance of Training in Hospitality sector ? What are the various training methods available ?

5. Write short notes on any two : 2x10=20 (a) Task Analysis (b) Employee Grievance (c) Recruitment Policy

20

20

20

TS-007

1 P.T.O.

6. What do you understand by Induction Process ? How would you design the induction process of a budget hotel of a chain group of hotels ?

7. Explain the concept of Fringe Benefits and Labour Welfare. As a HR Manager, what are the various welfare amenities that you can introduce in your organisation ?

8. What is the importance of Performance Appraisal ? What are the different methods of Performance Appraisal ?

9. What is the purpose of Career Planning ? What are the advantages and limitations of Career Planning ?

10. Write short notes on any two : (a) Employee Counseling (b) Employee Motivation (c) Transfer Policy

2x10=20

20

2.0

20

20

TS-007 2

I t'.7g.-007

ei

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ur~ T IrliW

TA', 2018

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m IONA( quii f-A7 I

2. 111-1c1 4ift.F 11,1c1)-( 3714 ;EfT fc ? 20

(1.(-4149" v.! fTeliTW 4-FA- t ?

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cf, (4 VFWTi t? 4id-1 at{ 3Trrwl zEhrr tf 44rM. dql(uli ki Igc1i ceiRSell .-1-17R I

4. 31TrUzzi # 14 uPR-Tur r azn t? zquaT trilR 20

m fqft4 411-t ?

TS-007

3 P.T.O.

5. f=l ri 4 .4 4)-6 t Tlikif do-LI uitirfatf7 :

(a) Piicl chi4 rciqc.Itiul (Task Analysis) 2x10=20

(b) ab411ii1 Plehiqcf

(c) -I

6. 314W9.1;fro:11 (Induction Process) "4 31N SIT 1:11:qth 20

? *RIF ik(s1 Gizid TrOF

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7. 3171111 WON. (Fringe Benefit) AT

20

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1:r aim 3Trr4 kiiiari ici uchR t f4f1 chrmur Tg-trct91 ql(c, ?

8. reilch-f T ii6ca t? 20

f4f3TR Faiwri ?

9. Ifff-W Pii) ,31-1 (Career Planning) VF 3kqe1 WIT t? 20

Ifffw P141 ,4-r **TO' -4-zrr t ?

io. Pii-iiiirtgo t t -ER Tffkitt idwiumiforw : (a) 4,4,411 yiii 2x10=20

(b) 3ffiTT)7111 (c) 1cm-4-dm

TS-007 4

1TS-07 1 No. of Printed Pages : 4

TOURISM STUDIES (BTS, BIM (Ex Diploma)) Term-End Examination

December, 2018 CEAE3.44


TiMe : 3 hours Maximum Marks : 100

Note : Attempt any five questions in about 600 words each. All questions carry equal marks.

1. What are the objectives of human resource planning ? Explain the need of human resource planning in the hospitality industry. 20

2. What is manpower forecasting ? Discuss the major types of manpower forecasts. Explain with the help of suitable examples. 20

3. Discuss the role of computer applications in human resource management. 20

4. What is Human Resource Accounting ? Discuss the phases in the design and implementation of a human resource accounting system. 20

TS-07

1 P.T.O.

5. What do you understand by Job Evaluation ?

Discuss the advantages of job evaluation. 20

6. Define Job Analysis. Discuss the uses of a job

description. 20

7. What is Personnel Management ? Discuss tke

characteristics and objectives of personnel

management. 20

8. Write short notes on any two of the

following : 2x10=20

(a) Job Enrichment

(b) Induction Process

(c) Career Planning

9. What is Counselling ? Explain any three

counselling functions with relevant examples. 20

10. What is Grievance ? Explain the steps in

grievance handling. 20

TS-07

I t.T1.-07

trzin avarER

(0t.t. (-craw 844,1 Hi))

xf

tv611, 2018

:11T-44 *NMid chit+

OW/ : 3 tiu 314V617 3i1: 100

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20

2. 311:Ra (manpower) tegg17 TEIT t ? 3311:14i

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*rNR I 20

4. 1-111c1 t ? -17-44 4Erru-4.

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* AI wqi *tr4R I 20

TS-07 3 P.T.O.

5.. veiich-i (Job evaluation) *1 3.171-*7 WziT

? itt.-e4ictm ttr4R I 20

6. .wrzi fcqui tritiTrfira. *trA-RI a,i4 Pviui

sr*-44 *IPA I 20

7. chi 4, -srom-4err ? ch Tro7-xF it*rd-rall 20

8. P4-ifZiRld A. fklf art Tirwr PAR : 2x10=20

cbl Tkt4 (Job Enrichment)

(TI) madi 511eil (Induction Process)

(TT) eeicitiNAikett 3TFIYART (Career Planning)

9. *cRTI:Fg @di ? ZEINT zqr-guil Rro f*-41 tr-4 TR-Fit mcnitit oel I (.91 I *FP4R 20

10. Dv:mem WIT @di ? Dv:Nem ET

aaitwi *r--4R I 20

TS-07 4 5,500

I TS-0071 No. of Printed Pages : 4

TOURISM STUDIES (BTS, BHM (Ex Diploma))


June, 2019





1. Write a detailed note on micro and macro level 20 scenario of human resource planning in hospitality industry.

2. What do you understand by human resource 20 audit ? Discuss the essential steps in human resource audit.

3. Write short notes on the following concepts of cost : 5x4=20 (a) Original cost (b) Replacement cost (c) Opportunity cost (d) Standard cost

4. What do you understand by point rating method 20 of job evaluation ? Discuss the advantages and disadvantages of point rating method.

TS-007

1 P.T.O.

5. What is the role of training in an organisation ? 20 Discuss on the job training methods.

6. Discuss Maslow's Need Hierarchy theory. 20

7. What is Performance Appraisal(PA) ? Discuss 20 the validity problems of PA system.

8. What do you understand by Social Security ? 20 Mention the features of the employees' State Insurance Act, 1948.

9. Write short notes on the following : 10x2=20

(a) Theory of Relative Values

(b) Problems of Job Evaluation

10. Discuss the position of women in hospitality and 20 tourism industry with suitable examples.

TS-007 2

.TN.-007

TrEFE9' ararEr9. ATR-a.RTr. (i ) )

Tr-gta. TRIATr

19., 2019

: 11r44 achIti

cwie./ :3 FM' 3TAIWTIT 37.W : 100

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600 77Y =Y 6)4 wrev

(ii) ?off Yq17 aiW FIRM g/

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2. -grr9a #urq9rk i -crftw 371 qzif TrITO t? 1-11-14 20

*IPT9. ctaf TR* atiqPi -.Kull ur mctor sifi,R

3. Child 14-1 tqcf 3-T44R713-11 TIT TifkIRE facer?

fufw : 5x4=20

(a) 17 mild

(b) cittf14-1l:EFf

(c) 31-4W

(d) riPicf

TS-007

3 P.T.O.

4. chIZf licti I efri T 3#T1171 fffqkuT (Point rating) 8I 1hB 20

14 311 ,r 1T dlc44 t? 3471171 fiqi1111 ANN

WIT/31711i

5. f ii *iiics-r APRTur 4za if-rrwrt t? WT41Tff 20

miwkitiT (on job training) --1. 7f-dfW

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10x2=20

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(b) a,l4 4-r .qictri #4t.11 ssl N

10. 31Ttuf LItie.-1 35.4) 1 i 14 liFOTaff #2.ifff a af 20

-'1-F77 I 1111F-4ff dqwuT 9-11. I

TS-007 4

No. of Printed Pages : 28 TS-007

TOURISM STUDIES [BTS, BHM (Ex-Diploma)]

Term End Examination,

June, 2020


Time : 2 Hours Maximum Marks : 100

GENERAL INSTRUCTIONS 1. All questions are compulsory. Each question carries 2 mark.

2. No cell phones, calculators, books, slide-rules, notebooks or written notes, etc. will

be allowed inside the examination hall.

3. You should follow the instructions given by the Centre Superintendent and by the Invigilator at the examination venue. If you violate the instructions, you will be

disqualified.

4. Any candidate found copying or receiving or giving assistance in the examination

will be disqualified.

5. The Question Paper and the OMR Response Sheet (Answer Sheet) would be

supplied to you by the Invigilators. After the examination is over, you should hand over the OMR Response Sheet to the Invigilator before leaving the examination

hall. Any candidate who does not return the OMR Response Sheet will be

disqualified and the University may take further action against him/her.

6. All rough work is to be done on the question paper itself and not on any other paper. Scrap paper is not permitted. For arriving at answers you may work in the

margins, make some markings or underline in the test booklet itself.

7. The University reserves the right to cancel the result of any candidate who impersonates or uses/adopts other malpractices or uses any unfair means. The University may also follow a procedure to verify the validity of scores of all examinees uniformly. If there is substantial indication that your performance is not

genuine, the University may cancel your result.

TS-007 ( 1 ) P. T. 0.

How to fill up the information on the OMR Response Sheet

(Examination Answer Sheet)

1. Write your complete Enrolment No. in 9 digits. This should correspond to the

enrolment number indicated by you on the OMR Response Sheet. Also write your

correct name, address with pin code in the space provided. Put your signatures on

the OMR Response Sheet with date. Ensure that the Invigilator in your

examination hall also puts his signatures with date on the OMR Response Sheet at the space provided.

2. On the OMR Response Sheet student's particulars are to be filled in by blue/black

ball pen also. Use blue/black ball pen for writing the Enrolment No. and

Examination Centre Code as well as for blackening the circle bearing the correct answer number against the serial number of the question.

3. Do not make any stray remarks on this sheet.

4. Write correct information in numerical digits in Enrolment No. and Examination

Centre Code Columns. The corresponding circle should be dark enough and should be filled in completely.

5. Each question is followed by four probable answers which are numbered (1), (2), (3)

and (4). You should select and show only one answer to each question considered by

you as the most appropriate or the correct answer. Select the most appropriate

answer. Then by using blue/black ball pen, blacken the circle bearing the correct

answer number against the serial number of the question. If you fmd that answer

to any question is none of the four alternatives given under the question, you should darken the circle with '0'.

6. No credit will be given if more than one answer is given for one question. Therefore, you should select the most appropriate answer.

7. You should not spend too much time on one question. If you find any particular

question difficult, leave it and go to the next. If you have time left after answering all the questions, you may go back to the unanswered question.

8. There is no negative marking for wrong answers.

TS-007 )

1. is the process by which an organisation ensures the optimum use of

human resources currently employed.

(1) Human Resource Planning (HRP)

(2) Human Resource Management (HRM)

(3) Human Resource Development (HRD)

(4) All of the above

2. approach to Educational Planning relies on projection of past trends in

demographic aspects of a population and the enrolment at different levels of

education.

(1) Manpower Requirement (2) Rate of Return

(3) Social Demand (4) None of these

3. The following are Manpower Demand Forecasting techniques, except :

(1) Normative

(2) Employer's opinion

(3) Component

(4) Census

4. Database for manpower Macro Supply Forecasting are based on :

(1) Age at entry and exit (2) Attrition rate

(3) Migration and Mortality

(4) All of these

TS-7

( 3 )

P. T. O.

5. Deficiencies and drawbacks of the manual record keeping of personal records

include the following :

(1) Error prone, fragmentation, duplication of data

(2) Cost effective, accurate, difficult to analyse

(3) Improved accuracy, easy detection of data error, single system

(4) Cost effective, duplication of data, difficult to analyse

6. The basic premises of Human Resource Accounting is that

(1) Human beings are resource and any expenditure for their development is an

investment

(2) Human beings are skillful, but their development is an additional expenditure

(3) Human beings are resources, but any they must invest in their own

development

(4) Human beings are not resources that require any investment

7. The concept of original cost in Human Resource Accounting refers to :

(1) Recruitment and Selection Process (2) Hiring and Placement Process

(3) Orientation and On-the-job Training (4) All of these

8. The trigger points to go for a job evaluation by any organisation are :

(1) Disillusion with existing remuneration patterns

(2) Due to some reason present salary structure will lose its relevance

(3) Technological advancements have affected the nature of jobs


(5) None of the above

TS-7 ( 4 )

9. What is the main objective of job evaluation ?

(1) Rate jobs before appointing employees

(2) Voluntary activity to motivate employees

(3) Satisfactorily define the wage and salary differentials

(4) It is about relationships and not absolutes

10. is the listing of the personal qualifications, skills, abilities and

knowledge needed to perform a job satisfactorily.

(11 Job Specification (2) Job Analysis

(3) Job Description (4) Job Evaluation

11. Job description is used for the following in an organisation, except :

(1) Recruitment, Selection, Promotion, Transfer

(2) Manpower Planning, Training and Development

(3) Supervisor—Employee Communication

(4) Micro and Macro Manpower Forecasting

12. Arrange the following steps of Task Analysis sequentially :

(i) Ranking benchmark jobs by factors

(ii) Ranking the other jobs and wage fixing

(iii) Selecting benchmark jobs

(iv) Allocating money values to factors

(1) (i), (iv), (ii)

(2) (iii), (i), (ii), (iv)

(3) (i), (iv), (ii)

(4) (iii), (ii), (iv), (i)

TS-7

( 5 )

P. T. O.

13. The job analysis method historically most widely used for salaried jobs, particularly

in the government and service occupations is

(1) Job Ranking (2) Job Classification

(3) Point Rating (4) Factor Comparison

14. Arrange the following steps of Task Analysis sequentially :

(i) Contextual Analysis

(ii) Competency Analysis

(iii) Activity Analysis

(iv) Task Delineation

(v) Discrepancy Analysis

(vi) Performance Analysis

(1) (i), (ii), (iii), (iv), (v), (vi) (2) (iv), (i), (ii), (v), (iii), (vi)

(3) (i), (iii), (iv), (1i), (vi), (v) (4) (vi), (v),(iv), (iii), (ii), (i)

15. Interviews, Diaries, Logbook and Questionnaire are the commonly used sources

and methods for the collection of information for analysis.

(1) Competency (2) Activity

(3) Performance (4) Discrepancy

16. A Personnel Manager's role entail the following, except :

(1) Mediator (2) Spokesperson

(3) Change Agent

(4) Manpower Forecasting

TS-7

( 6 )

17. Personnel management is also called as :

(1) Personnel Administration (2) Manpower Management

(3) Both of these (4) None of these

18. Sequence the following in the order which they are practiced in an organisation :

(i) Promotion

(ii) Performance appraisal

(iii) Recruitment

(iv) Retirement

(v) Induction and Placement

(1) (iii), (iv), (i), (ii), (v) (2) (v), (ii), (i), (iv)

(3) (iii), (v), (i), (ii), (iv) (4) (iii), (i), (ii), (v), (iv)

19. The recruitment process based on

(1) Internal sources

(3) Referring

is said to be a costly affair.

(2) External sources

(4) Cost remains same for all types

20. Psychomotor tests are administered to determine mental dexterity or motor ability

and used in the selection of candidates who have to, perform repetitive jobs. They

are used as :

(1) Achievement Tests (2) Aptitude Ability Tests

(3) Personality Tests (4) Interest Tests

TS-7 ( 7 ) P. T. O.

21. Common defects that may produce inaccurate information about job applicants are :

(1) Power of interviewer

(2) Act or phony behaviour of the interviewee

(3) Open ended questions by interviewer


22. General Orientation, Specific Orientation and Follow-up Orientation are the steps

of the :

(1) Training Process (2) Induction Process

(3) Placement Process (4) Promotion Process

23. The ideal situation of finding the right person for the right job' that reduces

employee turnover, absenteeism, improves morale, etc. is known as :

(1) Recruitment (2) Selection

(3) Placement (4) Induction

24. Most commonly used method of training in the Hospitality industry is :

(1) Apprenticeship (2) Role-playing

(3) Workshops (4) Lectures

25. To think through problems which may confront the organisation, now or in the

future is the objective of development of managerial personnel at :

(1) Middle Functional Executive (2) Middle Line Management

(3) Top Management (4) All of these

TS-7 ( 8 )

26. Which is not a method of determining training needs ?

(1) Analysis of an activity (2) Brainstorming

(3) Transfer (4) Workshop

27. Fourth order needs of Maslow's Need Hierarchy refers to :

(1) Social motives

(2) Ego needs

(3) Self-esteem needs

(4) All of these

28. According to Herzberg, the set of factors that provide job satisfaction are known as :

(1) Hygienes (2) Motivators

(3) Self-actualisation (4) Psychological need

29. Job Enrichment does not involve :

(1) Addition in Quality of Work

(2) Increasing Responsibilities

(3) Addition of more Tasks and Duties

(4) Making Crisis Decisions

30. What does not motivate an employee ?

(1) Clear Goal (2) Buck Mastership

(3) Supportive Leadership (4) Expectation of Success

31. Reducing employee turnover and absenteeism, and thus having a more stable and

satisfied workforce is the :

(1) Objective of Job Description (2) Purpose of Career Planning

(3) Employee Motivation (4) Goal of Job Enlargement

TS-7 ( 9 ) P. T. O.

32. These terms are not synonyms :

(1) Career and Manpower Planning

(2) Career and Succession Planning

(3) Both of the above


33. can be a counsellor in an organisation.

(1) Managers (2) Volunteers

(3) In House Counsellor (4) All of these

34. Listening, Empathy, Acceptance, Congruence and Response are the skills and

techniques of :

(1) Employee Motivation (2) Career Planning

(3) Employee Counselling (4) Grievance Handling

35. The tendency of evaluators to base assessment of all individual characteristics on

the rater's overall impression of the person being evaluated is termed as the :

(1) Halo effect (2) Biasness

(3) Inflation of ratings (4) Leniency error

36. This is not a method of Performance Appraisal :

(1) BARS (2) Ranking Procedures

(3) Symposium (4) None of these

TS-7 ( 10 )

37. This is not a reason for Personal Transfer :

(1) To correct erroneous placement

(2) To meet emergencies in operations

(3) To search for creative opportunities

(4) To provide an outlet from blind alley jobs

38. is a potential reward in an orgnisation.

(1) Compensation in form of bonus, benefits

(2) Friendship and respect from coworkers

(3) Management's letter of appreciation


39. Sequence the following in the order which they are practiced while handling a

grievance :

(i) Get the facts

(ii) Define the problem

(iii) Acknowledge Dissatisfaction

(iv) Follow up

(v) Analyse and decide

(1) (i), (iii), (iv), (v) (2) (i), (v), (iv)

(3) (iii), (i), (v), (iv) (4) (ii), (iii), (i), (v), (iv)

TS-7

( 11 ) P. T. O.

40. Disciplinary action that is very impersonal, immediate and stern is known as :

(1) Corrective Disciplinary Action (2) Progressive Discipline

(3) Hot Stove Rule (4) None of these

41. A termination of services for reasons of redundancy or surplus to requirement is

known as :

(1) Layoff (2) Retrenchment

(3) Dismissal (4) Discharge

42. Third Party Mediation is a technique and method of

(1) Grievance Handling Procedure (2) Disciplinary Action

(3) Transfer Policy (4) Performance Appraisal

43. The main factors affecting salary levels within an organisation are :

(1) External Relativities (2) Internal Relativities

(3) Individual worth

(4) All of these


44. All individuals should be able to calculate the reward he or she can get for a given

level of achievement. This reflects the of an organisation.

(1) Bonus Scheme (2) Incentive Scheme

(3) Incremental System (4) Salary Budget

TS-7 ( 12 )

45. ESI Scheme refers to

(1) Employees' Special Incentive Act, 1948

(2) Employees' State Insurance Act, 1948

(3) Employees' Specific Incentive Act, 1948

(4) Employees' Specific Insurance Act, 1948

46. Educational, Transport, Recreational and other benefits are commonly termed as :

(1) Social Security (2) Statutory Benefits

(3) Voluntary Welfare Amenities (4) None of these

47. Conducting of enquiry of any complaint of harassment by woman employee needs to

follow the directives as given by :

(1) National Council of Women

(2) Supreme Court

(3) National Commission for Women


48. • One gender issue that is not specific only to Tourism and Hospitality Industry is :

(1) Imagery of Women for Destination Promotion

(2) Sex Tourism as an organised industry

(3) Human Trafficking in the guise of Tourism

(4) Maternity Benefits

TS-7 ( 13 ) P. T. O.

49. "A relationship between a young, adult and an older, more experienced adult that

helps the younger individual learn to navigate in the adult work and the work

world" is known as :

(1) Sponsorship (2) Mentoring

(3) Parenting (4) Harassment

50. Characteristics of large enterprises that affect strengthening of the Human

Resource Development (HRD) functions are :

(1) Distortion in messages

(2) Need of structural changes in the organisation

(3) Geographical spread of the organisation


TS-7 ( 14 )

TS-007

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TS-007 (15) P. T. O.

.3 71 3Tri.. ■il-11-41c1) (Iii ■itT( 410) ER 1011 * -4 Tit

1. 9 3t0 WM. 114 3r-p-Trtq fk41 TfU acjwitT 3T). T:f. aTR. ‘J-0 ,4 11W ITR. 3Tirf 5k1 51e) . 3T-JTITTT t ftra9T ffrftv Rq Rwr9 &ITT *161 9[9, tr -dr 111 f49 cr)) trea fATql 311. 3TR. ‘i-th tr-IT tRf 374 611M mcrftq ► zi-K RI-P4 TR. f arrErT trtur T41. 4 fifki-- 1ft t Tr4 ,441 IR Mt 3to 3T1. TT. 3TR. \i-cr y q,qTffiT4TR mi ROI

2. 311. 71. 31R. tiqW t7 t r fir 41cVc171c 6110 Tlff u1111 4rftql 3T-Im-tT Irtarr ftur4 treT ft vv9sn i1ciT clle) 4 6) WI cN ,)

..6)/chic) giei wr 9-419

3. t5 ER clq 3T9ftff f4vrr9 wrrzi

4. 3TTP:IfT 941 OW c q V wili 4 ti b9 RF9T 3iT1 4 ftz41 1-1410 1 Il e) WI (OM 4 1511 mii irruf t '01

5. At4ff * W TiliTfdff \i TN t fW. (1), (2), (3) 9 (4) gm T4T1ZiT err t1 aiitiO *14 t tqfftw ul: - ‘i-cil ml 1-10 , 4.69-r tl t-dIWT 9-ftff \JTH m-1 19m-R 4icl/cnic4 Elm 49 tIrt49

m-1:rtT triT4 lig) ,I,N ciR4 4Q Thl- coldi ---41 i1 3rrEr4 eV) f$. CRff rilf f 7 f4-4 4 t Ali \961 9-e *, 3TTET 4 1 -). ICY Tift CPI d I T-4 I

6. ct) 31 3114W \i -m 6).1 ER crq ft-4ml prfq Tram \ilv et 141

7. Vt49. *IT *1 1-14 m'ff. qR aTTETml 044sIYtiTr69 -a-9 ,461 t us-1-$TR 31-Tr Erta ctro) WTI mItqu qrq 4 *14izi qv) ER 37 utt w9 TT ‘itH iTT-4

1

8. Ida \i -cN) ct4 ItulIctich 3iWff 1g1 6 41(1 -

TS-007 ( 16 )

1. 3iftztt fwr-4 .gru izict 14-14 1N91

aTWeffr-t 51441 lirifTgff chol ti

(1) TIN4 14111119 flz11-49 (HRP)

(2) 11R4 1#1111-i 314 (HltM)

(3) Tiiffq *TM f4WRq (HRD)

(4) d44ctcl Tft

2. *fiw Piti1,41 5t afiTTFT 641 tvict► TQ1T 1'T 1T

feiT9 vR1 TR c1 1 Id Vitt* 34-1tful TIT TRIM chof

(1) 4-witiqi1'm aTrwEiwaT (2) mcgiq

(3) iimizict) (4) .ffe

3. ki-iFoRgo *Tr totyrri Marzt :

(1) (2) f711-4fff

(3) *4-4-e ( 4) Aiqui-if

4. 1111CRI 51d1 *4 Macro Supply Forecasting aTitTlft

TS-7

(1) mc)qf a richm TR al%

(3) wilt' AK In AT

P. T. O.

5 oqiç 31fickcii t manual record keeping (ckcil fc*" .M WrITIT) ft

Tit .4

:

(1) +Kiva %"1. qT9T, 1ii, T2T AtoUkii

(2) ire:1 iIPA iP.TT%f, rikriqui ch(.1 1,1 chrai

(3) litTlft Tit1T2k, tvich iitZ111 -rim, MAKI -ftrI r1:1

(4) Viti TNT*, ffezi i1ci 1kc4titil cm.)1 vf-69-

6. 1:194 Tkir :

(1) Ina Rw *P.M rEiWITT rchil .urzi cikei 41 t

(2) Tria et&ictacto Ar-Wff ZWTf4WIR Ti al1ecW1 -a174 t (3) TIM KW TRIFER *, f-Wff alq-4 fa"*-rg ch(ii Tr-fq

(4) 1 1F4 ii in *IMF 1414 f---Eft 31T-4F1WM

7. 1 1F4 141:11F c.)(gichi ovici 31411Ru1T arelzi :

(1) gal "4:R mrshqi

(2) fizifiTI (W114 TR Tf1T1

(3) argelltiff

(4) 3T14iT11:1111

8. rchtil (vial 'gRT chi4 irtirch-f "51Fff (ch R :

(1) *Tr trrft%1Trw le.-1 -*Ign (-medal

(2) 1ch1 cmtumi cK1l1If dal ti(lit aTtrffr 116T1 krft

(3) Clchl !11uF1 T4 3r*:rd 51 1-1INCI 611 t

• (4) 31:14Will4

(5) TA

TS-7 (18) ( 18 )

9. chi itrqicni TP:Sg 3t71 WIT t

(1) eni-kniteil fffErwr 14 t ATeki

(2) ch4lifigll aTriTrras ent Trreafti

(3) 1470 7 day f4ATA tiqrtdtkcial trfri-Trrim

(4) 7-614-4%11* .40:1* aTtArd44

10. ct)14 (-ifte.tich .w1.4 aTr4Frw kT-draiY, *rqi,

tAieicifall 7 -OF 11-4 -*771

(1) chid fafk1t1chtul (2) AT4 rakelqui

(3) chief f4717 (4) .-TZt ict)

11. icha tvicsi q,14 1-4-4Tur Tr* ki.3jwr *, 1 icwi :

(1) 'gal, -sn9t, TeTrffiRur

(2) cnitikircra mikikrur 1-4W11:1

(3) TR(114‘31(- 4) 1,1R tImIR

(4) TS-14 -4 1-6-1 Hocikircri tpfriff

12. chid cik qui f-1+- 1k1ft.ga cr0 04114 :

(i) .Wf -wrt-wr gRI

■311GH tqf MTF f-iviTur

(iii) .1 1-114) AIGH f 77:iff cht-II

(iv) w-c*--1 WitW rj f i air-4-eff

( 1 ) (iii), (i), (iv), (ii)

( 2 ) (0, (ii), (iv)

(3 ) (i), (iv), (ii)

(4) (iii), (ii), (iv), (i)

TS-7

( 19 )

P. t. O.

17. rffrw 3r4tT

(3) zlciI

TS-7

13. chi ragrlaui Tq Takla TRTR1

rlai cicmiq) 7549' 6 cl :

(1) rnl4 1:W1T (2) chl4 <VI chtul

(3) grid (4) cro(4)

14. 4h14 flq tful 1.14-ircifigo tr-4 wri. 0411R :

15. TITkiTR, ovilct) 'ffeTT tg 791 ku6ui T1R1:

ar19-4Tr ,4c1 a faferot ti •

(1) Trurrur (2) Tee-4N

(3) Frmisi (4) fq-41c-fIzTrd

16. lc4

(1) Trtzrm

(3) tiRocii

9faW1 ,3Kc41 *, 1 :14104 :

(2) mail(

(4) iimaqtrcK-1 10-11:11-i

(2) Hfriciqiicm 314trff

(4) TA T47

( 20 )

18. tgo 31:1 WIT 1:1 ffrfelU -41-4R fq1:14 ret4 wicsi 14 0406R 11 3Tra :

(i)

WO

(v)

(1)

3119rd

lit

(ii)

(iv)

(2)

al icia

(v), (ii), (i), (iv)

alftTIZTITff 1:9-TT

(iii), (iv), (1), (ii), (V)

(3) (iii), (v), (i), (ii), (iv) (4) (iii), (i), (ii), (v); (iv)

19. TTt aTRITFIV i 311W7T1 441 ti

(1) aTtdftw 4,4 i*

(2) T-41 Nici)

(3) A-EFfKr!

(4) friff* t6c!

20. TRIATaT -tit.' ch MIMI TIT ilmoich VITT f9Nitur e11 3-ff

7"zii 31z1W1 6) rzfra. 37-4-4 uchR chi cht.) 41

cR6 317T1 rchtn utldl tl

(1) 37-4-64 -ErNwr (2) afireff *To TRIqui

(3) oeirgoccr TRIAPT (4) t, fz1 NTUT

21. *-0 4-0-q cni4 aukc4 -fflt -4 VI RT 11-4-0-k kict, :

(1) TTi$Ttc---I r qica TNT!

(2) Tirvir{ - *.4 cm.) w chief TIT 041q6lt

(3) .W.ITWIK rk cut Iti PitAA4A-i (tcnit) 74'ff

(4) 3741T1

• TS-7 ( 21 ) P. T. O.

22. .11 1-11-41 3ffita-44RT, fafvrtsa alfitaRTIR M.T1 aTp-di tl

(1) m kikivr "SfrTza (2 . ) 31TITTR

(3) Talltiff (4) TF4---ru 3ft-zrf

23. -rUR ti6 otiretcl t "Wf 0 4 11; -A. aTr-cvi fmra, q1 40411t 743114 .{

arltrfteTrff etwil Tr91-4 '4-qv& •wi :

(1) 1-Tal (2) Wq

(3) -Mtn' (4) aITTPTff 74T

24. 6R-11 d cid dsllir mikiktiur v-41fIrw 4-11-ei tr Tri-la rqrI* :

(1) fvrwr (2) iitrwr-f-q-4-0

(3) ctlitiquoi (4) 4T7fuT TIT c41It•411-1

25. 1:11T-Rr3l1 "g1 ti 1.1I , fqffwr 44idi t TIM 11 4-1-11 kichcif (art

tif %Trq-GE1 4), Tr4trwl-zi -wrifrw fqwm. ztvzr ti

(1) iitzr whigiciich 4.4 timq) (2) -qui owl -5r4trff

(3) qilti 3r4tri (4) Ti Tr*

26. en -1-1# ARM alT-4Frw-diali* ffftTitur i fqfq ?

(1) f Trrearg rcikCItiul (2) -grrIrtEF f-qTra

(3) TelT9tUaT

(4) chi kl1(11

TS-7 ( 22 )

27. 1:11Tal * 31TWErWaT '1St +i 11 31T TWO t :

(1) timirAch

(2) argl 3114q14 UIA

(3) 3lF4FM71A

(4)

28. -044* argIR, W7:1 Ttetz mt.) girl 44(4)

(1) (Hygienes)

(2) afiTOW

(3) Izi-clItectepeichtui

(4) Orich 3N-4'4W-di

29. i4 i (aro*Tor) 7rrfrrm 7-4alai :

(1) qqI-II

(2) dx1tcliqcci > I

(3) wet 3 etvii cvcicq

(4) Ifs "kaT

30. qzTI ch4m0t1 afgro ct cii?

( 1 ) TCPSZ .47̂1

(2) oi HIkIcf l

(3) TrEllft4 4qcci

(4) timnicli 317IT

31. ct) 3:11t Zgailw 31rftelt cbtii "Pi whit aferq TM* aIleznpf

chiticio :

(1) Wzi Akei

(2) ifiTTK (career) TIT cifit fiTItA9

(3) 4)4-.0 airiTkut

(4) -rzi railR entur kzif

TS-7 ( 23 ) P. T. O.

32. IrIK ticirca Te :

(1) WrzR (career) 71 1-11•c4k1 ca "rize4i

(2) OW -4 tigtt1khi (succession) fizA79'

(3) d44ctti t91

(4) 344ctcl -4 obi 9-47

33. iqm *midi ti

(1) 3T-4t1 (2) tcle-ftlqch •

(3) P-ZIdti Litlxikich (4) '4 Trift

34. arquT, t•ci et 1, utTi. 54 1 Zell *`4M a cichlW tl

(1) ctolvilil 3IRTS*1 (2) #F7FT (hi) fqz1VA-ff

(3) VINTft 4(1 1-R11 (4) trird-cir fq-grTur

35. trqicbictEc134 39f-ff ?qv-4 airETR ig rilohi 1 i wIa oticl 0,4 (211 r wisuf 311T14

4cgcbt 3tim1 oq otiqo fq*Erdrali 3T1W-eff chtal t,. chZrfict t :

(1) tifikf 311T14 (2) afired (gehict)

(3) treff fir *-14e1k1-1 (4) dqltcII Ad

36. trg firtircff (Mc 1-f) 9ce41171 4. fetT :

TS-7

(1) BARS

(3) Iscral-41d

37. ettvici PVT chRui :

(1) liZtri 1741149' cht-ti

(2) ki.111(11 anitil aiwftwdrail 4tgli

(3) tliiclict)

(4) aiti 1:1 3iruz4z -5K-rff

38. fchti1 31i1Tt Itt.chlt *I

(1) Gi)-Ri, VTT vrala (2) kienfAqi tRII. A

(3) 31.4tIff (4) t

39. riciltui AZT wq auk c1tc A

(i) 3ftw4 qcneccif cht-11

aRtee chckcill

(v) FclkC)tiul chtll a4 eh t`11

(1 ) (1), (ii), (iii), (iv), (v)

(3 ) (iii), (i), (1i), (v), (iv)

(ii) 111:11211 chtil

(iv) ar14-41

(2) (i), (v), (iv)

( 4) (ii), (i), (v), (iv)

40. argritrirmw cniticuil -Al qv arazfiTiw, c c a Trur •

(1) TTRroTw argITITITKW chi4qi 1 (2) 514.1iiik1ci ariTTliff

(3) TO t.e.) ,4 (4) 41. .9-47

41. 3114FEWdi aitiw chitui *rail \Atli :

TS-7

(1) cmiicic1

(3) PttcnI til

P. T. O.

42. lzr trk-Twr-{

t.) clay-act) '4 ?eV *I

(2) 3171M971Tw chi ci0

(4) ffftcrfc9 (31-cti) c-tfichi

( 1) Trr-T4- 9-r fig-Fur f4fiT

(3) P-Tittul

43. f*-1:11 t-1.4 1c51 3i7 A—Mt. 'CT -W1 1;11-1TNU eht.) 11c.1 3171 1)10) :

(1 . ) clica IITAATaT

(2) alfel-W (-1l ,1

(3) cei

(4) *4 141#

(5) -14-1

44. Trt TT—dfa-Tzll T1 frrdi clic; 3(-cbR a)(4 414 -II

7r1I 7m. ft -{-11- 441,61

(1)

( 3 ) 9t) .do -ft: Fur

lircArcid cmot tl

(2) rq-trea

(4) Aml-

45. ESITEali T Tm4* :

(1) raklq aiNfizrff, 1948

(2) cn 4IzIIt1 oyq aftifizm, 1948

(3) cr-kiii f417115E mic\t--1 3fiTr7411, 1948

(4) en 44t1It1 fqftriz X11411 3TRTNT4, 1948

46. *NTW, 11(1141c1, alw4 C9N (11 1-11-10: ■311c1 :

(1) t-11 1-11 Act) -Tv (2) itItqW WIT

(3) tArcocr) enclulchlt 1F1-trcreT1T4 (4) *1 41 A

TS-7 ( 26 )

47. art '4)4111( 51(1 ql qui Pichigc-i 11 1TUTU f-4-4d 3T QT cht.)

3ITITTWM 6 cl tl

(1) IFOlT lt4-M tir7r

(2) 3vaci 44 -fut11e-1g

(3) zTT aTrzarr (4) 71 lit

48. 7W

(1)

(2)

A'fIT droe.1 dsi1 , 1 1:1 .rekriEZ

-srqt17 imci tg Trkut (1

1:trtdff dti) 11* .Ftr 1:*1

(3) g 4`4T

(4) 7-1.

49. "qou, 4q, 3Trtrw aTTITal miq 1I N-B1 vi -si* <4114 a. Trzi

-41t i1 410. i ii614101 '1101 \11111 :

(1) (2) -item

(3) 3#141-11 (4) qhui (dr411-1)

50. .q4 faglgrnk 4111q *Teri .ftwr-fr chid 1 Tr iirkd entol :

(1)14-4711 lak,‘qui

(2) 4416-1 i1 4(1-ncsich 3lT4FTWc1i

(3) *iga-i a>i 1r111feW $mit

(4) 3 I-4u VA'

TS-7 ( 27 )

TOURISM STUDIES BTS, BHM (Ex Diploma) O Term-End ...

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