tourism directory

7/30/2019 tourism directory

1/14

legal andstatutory

requirements

certifcation

statutory requirementsemployment & management o sta

business advice

2.1

2.22.32.4

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2/14

Qualit & Standards

Northern Ireland Tourist Board (NITB)St Annes Court59 North StreetBelastBT1 1NB

t: 028 9023 1221: 028 9024 0960e: [email protected]: www.nitb.com

Overview

Under the Tourism (Northern Ireland) Order 1992 anyone providing or oering to provide tourist accommodation

as a business (i.e. overnight sleeping accommodation or tourists provided by way o a trade or business) mustpossess a valid certifcate issued by the Northern Ireland Tourist Board in respect o the premises.

There are fve statutory categories o tourist establishment:

Hotels

Guesthouses

BedandBreakfastestablishments

Self-cateringestablishments

Hostels

Minimum standards apply to each o category and businesses must ulfl the appropriate requirements in orderto operate legally. Details are available on NITBs corporate website: www.nitb.com

Role in tourism

At least once a year all tourist establishments are inspected by NITB inspectors to ensure that the requirements

appropriate to its category are met. NITB has the authority to revoke the certifcate o businesses which ail tomeet requirements.

Anyone wishing to apply should contact the Northern Ireland Tourist Board and request the relevant

application orms or certifcation o accommodation or download these rom www.nitb.com

2.1

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3/14

The Planning ServiceDepartment o the Environment3rd Floor Millennium House19-25GreatVictoriaStreetBelastBT2 7BN

t: 028 9041 6700: 028 9041 6802e: [email protected]: www.planningni.gov.uk

Overview

How to apply or Planning Permission

Businesses are required to provide detailed inormation in support o each proposal, depending on its nature.

The more complex the proposal, the more detailed the inormation required.

Follow the steps below to fnd out how to about apply or planning permission.

Step 1

ContactthePlanningService(contactdetailsbelow).Telltheplanningstaffwhatiswantedandaskfor

their advice.

Step 2

Iftheplanningofcerthinksitisnecessarytoapplyforplanningpermission,askforanapplicationpack.The planning ofcer will advise how many copies o the orm need to be returned and how much the

application ee will be. The ull suite o planning application orms is available on the Planning Servicewebsite. Forms can be downloaded, completed and then posted to a divisional planning ofce.

Details can be ound at www.planningni.gov.uk

Step 3

Decidewhattypeofapplicationisrequired.Inmanycasesthiswillbeafullapplicationbutthereare circumstances where an outline application is appropriate - or example, to test the principle

o development on the site.

Step 4 SendthecompletedapplicationformstotheDivisionalPlanningOfce(allofcecontactdetailscanbe

ound on www.planningni.gov.uk/key_contacts), together with the correct ee. Each orm must beaccompanied by plans o the site and drawings o the proposed work.

(A planning ofcer will provide advice on what drawings are needed.)

Role in tourism

The role o the Planning Service is to ensure that all tourism enterprises meet the statutory legal requirements

in terms o additions/extensions to existing premises, and, to help businesses conorm rom the outset toplanning standards or new builds. Remember, i in doubt, ask a planning ofcer or advice.

2.2

statutoryrequirements

All businesses, large and small, need to know their statutory and legal obligations.

Listed below is a simplifed step-by-step guide to Planning Permission.

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4/14

Land and Propert Services (LPS)QueensCourt56-66UpperQueenStreetBelast BT1 6FD

t: 028 9054 3923: 028 9054 3800

Customer Inormation Helpdeskt: 028 9025 1515e: [email protected]

Land Inormation Servicest: 028 9025 1565

Landweb Direct Helpdeskt: 028 9025 1700w: www.lpsni.gov.uk

Overview

Land & Property Services (LPS) is an executive Agency within the Department o Finance and Personnel or

Northern Ireland. It was ormed on 1st April 2007 through the merger o the Rate Collection Agency, Valuationand Lands Agency, Ordnance Survey o Northern Ireland and Land Registers Northern Ireland.

One ully integrated, LPS aims to deliver ully cohesive rating, valuation, registration and mapping service

in Northern Ireland. These services can be accessed via Landweb on the ollowing link.www.lrni.gov.uk/static/staticFrame

Role in tourism

LPS is an important agency or those involved in the tourism sector, particularly where new or additional land

is being brought into use or a tourism enterprise. In such situations, this department will help businesses with:

LandRegistration

Ratingofproperties

Valuationofproperties

Mappingandgeographicalinformation

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5/14

HM Revenue & Customs (HMRC)GreaterBelfastOfceBeauort House31 Wellington PlaceBelastBT1 6BH

t: 028 9053 2413w: www.hmrc.gov.uk

HM Revenue & Customs (HMRC)Northern Ireland countiesKilpatrick House38-54 High StreetBallymenaCo AntrimBT43 6DR

t: 028 2563 3052w: www.hmrc.gov.uk

Overview

HM Revenue & Customs (HMRC) was ormed on the 18 April 2005, ollowing the merger o Inland Revenue

and HM Customs and Excise Departments. HMRC is responsible or ensuring the correct tax is paid at the righttime, whether this relates to payment o taxes received by the department or entitlement to benefts paid.

Role in tourism

BusinessesandCorporations-therearedifferenttypesofbusiness:

o SoleTraderaself-employedindividual;

o Partnership, where two or more people are in business together;

o Limited Company - a business run by Directors.

All o the above must be registered with HMRC. Limited Companies must also be registered with

Companies House.

VAT(ValueAddedTax)-businessesmayneedtoregisterforVATiftheirtotalsalesexceedtheVATthreshold,currently67,000for2008/09.

NationalInsurance-almosteveryonewhoworksforalivingpaysNationalInsurance.

Allowancesandreliefs-therearefourmainallowancesthatbusinessesmaynduseful:

o Capital Allowances

o Research and Development Tax Credits

o Direct Investment Incentives

o Computer Loan Tax Relie

KeepingRecords-thisisvitalforworkingouthowmuchhasbeenearnedandspentinthetaxyearand

to work out proft. Records must be retained or at least fve years. Employersmayneedtoregisterandsetupapayrollforemployees.Theymayneedtoknowabout:

o Year round payroll calculations and orm flling

o Statutory payments such as SSP (Statutory Sick Pay) SMP (Statutory Maternity Pay) SPP (Statutory

Paternity Pay) and others

o PAYE (Pay as You Earn) online fling

o Making PAYE / National Insurance payments to HMRC

o PAYE rates, thresholds, and changes and updates

o National Minimum Wage

o Imports and Exports

Help is available with all these topics rom Business Support Teams or those starting out in business, the SmallBusiness Service or business planning and Computers and IT Teams oering practical advice through CD-ROMs

and an e-Commerce Resource Centre. For ull inormation visit the HMRC website: www.hmrc.gov.uk

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6/14

Health and Saet ExecutiveNorthern Ireland (HSENI)83 Ladas DriveBelastBT6 9FR

t: 028 9024 3249tp: 028 9054 6896

: 028 9023 5383e: [email protected]: www.hseni.gov.uk

One-2-One Helplinet: 0800 0320 121

Overview

HSENI is an executive Non-Departmental Public Body sponsored by the Department o Enterprise, Trade and

Investment (DETI). HSENI is the lead body responsible or the promotion and enorcement o health and saetyat work standards in Northern Ireland, a responsibility it shares with the 26 District Councils. The aims o

HSENI are:

toprovidethehigheststandardsofservicedeliveryattheregionallevel

topromotekeyworkplacehealthandsafetymessagesandthemestotargetedsectorsandgroups

tocommunicateappropriate,timelyandpracticalworkplacehealthandsafetyinformationandadvice

toimprovecompliancewithhealthandsafetystandardsthroughinspectionandinvestigationactivities

toensurethataneffectiveandup-to-datehealthandsafetyatworkregulatoryframeworkismaintained

Role in tourism

Health and Saety Works Northern Ireland (HSWNI) is a ree and confdential government advisory service setup to help small businesses throughout Northern Ireland eectively manage workplace health and saety. This

service is delivered throughout Northern Ireland rom ofces in Belast and Omagh. It oers practical advice tohelp businesses comply with their legal responsibilities and improve overall business perormance, including:

essentialhealthandsafetyinformation

adviceonwritingahealthandsafetypolicyandguidanceoncompletingriskassessments

on-sitevisitstoidentifyanddiscusshealthandsafetyissuesspecictoeachbusiness,withanaction

plan tailored to individual needs

HSENIs One-2-One Helpline 0800 0320 121 provides inormation and advice on all aspects o workplace

health and saety. HSENI also has a telephone interpreting service available or persons whose frst languageisnotEnglish.TelephonetheOne-2-OneHelplineon08000320121,9.00am-5.00pm,MondayFriday.

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7/14

PACKAGE HOLIDAyS

Department or Business, Enterprise and Regulator Reorm1 Victoria StreetLondonSW1H 0ET

t: 020 7215 5000

tp: 020 7215 6740: 020 7215 0105e: [email protected]: www.berr.gov.uk

Overview

The Package Travel Regulations 1992 apply to businesses that oer a package o services or sale at an inclusive

price, covering a period o at least 24 hours or including overnight accommodation and at least two o theollowing services:

- Transport

- Accommodation

- Other tourist services (not ancillary to transport or accommodation) accounting or a signifcant

proportion o the package, such as a tour guide.

In the United Kingdom, anyone who oers or sale (other than occasionally) package holidays must complywith the Package Travel Regulations 1992. These set out travel organisers responsibilities to their customers,

and remedies available to them should there be a breach o the regulations.

Role in tourism

The regulations provide consumers with statutory legal rights against tour operators by making clear to

operators that they have legal responsibilities to their customers. The regulations also enable dissatisfedholidaymakers to pursue their case with a single supplier, the travel organiser, instead o with individual

suppliers such as airlines or hoteliers.

For urther inormation visit: www.berr.gov.uk

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8/14

Department or Emploment and Learning (DEL)

Adelaide House39-49 Adelaide StreetBelastBT2 8FD

t: 028 9025 7777: 028 9025 7778e: [email protected]: www.delni.gov.uk

Overview

Staffrecruitment-DELhasanetworkof35Jobs&BenetsofcesandJobCentresofferingarangeof

vacancy services. These include advertising, recruitment events, siting applications and interview acilities.Vacancies can also be advertised online using: www.employersonlineni.com

The Disablement Advisory Service oers help to employers who want to recruit and retain people with

disabilities. There is no direct cost to the employer or this service.

EmploymentRightsandRegulations-DELprovidesinformationonemploymentrightsandontheoperational procedures required when employing personnel in organisations. This also allows employees

to confrm that they are being treated airly in relation to their employment.

For detailed inormation go to: www.delni.gov.uk/index/er

2.3

employment andmanagement o sta

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9/14

Ofce o the First Minister and Deput First Minister (OFMDFM)Castle BuildingsStormontBelastBT4 3SR

t: 028 9052 8400: 028 9052 2933

w: www.omdmni.gov.uk

Overview

OFMDFM has implemented the ollowing policies and procedures with regard to Employment and Management

o Sta:

Registration-allprivatesectoremployerswithmorethan10full-timeemployees(workingmorethan 16 hours per week) are required to register with the Equality Commission. Specifed public sector

employers are automatically deemed to be registered.

TheFairEmploymentandTreatment(NorthernIreland)Order1998(FETO)makesitunlawfultodiscriminate against someone on the ground o religious belie or political opinion. This includes a

persons supposed religious belie or political opinion and the absence o any, or any particular, religiousbelie or political opinion.

GenderEquality-theBelfastAgreementhasavisionofapeaceful,cohesive,inclusiveprosperousand

air society, frmly ounded on the achievement o reconciliation, tolerance and mutual trust, and the

protectionandvindicationofthehumanrightsofall.Thisisbasedonpartnership,equalityandmutualrespect as the basis o relationships.

RacialEqualityandGoodRelations-NIVision-Asocietyinwhichracialdiversityissupported,understood, valued and respected, where racism in any o its orms is not tolerated and where we can

all live together as a society and enjoy equality o opportunity and equal protection. The aim o this Unitis to promote racial equality in Northern Ireland. It has central responsibility or policy relating to peoplerom minority ethnic backgrounds.

SexDiscriminationandEqualPay-theanti-discriminationbranchhasresponsibilityforprovidingand

updating legislation which tackles unair discrimination on the basis o a persons gender.

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10/14

Equalit Commission79 Shatesbury SquareBelastBT2 7DP

t: 028 9050 0600tp: 028 9050 0589: 028 9024 8687

e: [email protected]: www.equalityni.org

advicelinet: 028 9089 0890

Overview

The Equality Commission or Northern Ireland is an independent public body established under the Northern

Ireland Act 1998. The Commission has a remit to work towards the elimination o discrimination and thepromotion o equality o opportunity on the grounds o age, disability, gender, race, religious belie/political

opinion and sexual orientation. It also has responsibilities in respect o the statutory equality duty on publicauthorities to promote equality o opportunity and good relations.

Role in tourism

All private sector employers with more than 10 ull-time employees (working more than 16 hours per week)

are required to register with the Equality Commission. Specifed public sector employers are automaticallydeemed to be registered.

The Fair Employment and Treatment (Northern Ireland) Order 1998 (FETO) makes it unlawul to discriminate

against someone on the ground o religious belie or political opinion. This includes a persons supposedreligious belie or political opinion and the absence o any, or any particular, religious belie or political opinion.

The Commission provides ree inormation and advice to service providers who need to know more about the

legislation and how it aects them.

Contact the Adviceline or urther inormation: 028 9089 0890

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11/14

Disabilit ActionHead OfcePortside Business Park189 Airport Road WestBelastBT3 9ED

t: 028 9029 7880

tp: 028 9029 7882: 028 9052 2933e: [email protected]: www.disabilityaction.org

Overview

Disability Action is the only Northern Ireland-wide, pan-disability organisation working with people with

various disabilities; physical, mental, sensory and hidden. This work is important, as one in fve people inNorthern Ireland has a disability.

Disability Action aims to ensure that people with disabilities attain their ull rights as citizens. It oers a range

o services to businesses including Access Auditing, Disability & Diversity Training, Communications Auditingand Policy Advice. These services are available throughout Northern Ireland.

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12/14

Invest Northern Ireland (Invest NI)

Bedord SquareBedord StreetBelastBT2 7ES

t: 028 9023 9090

w: www.investni.comw: www.sabp.co.uk

Overview

The role o Invest NI is to grow the economy by helping new and existing businesses to compete internationally

and by attracting new investment to Northern Ireland. Part o the Department o Enterprise, Trade and Investment,Invest NI oers the Northern Ireland business community a single organisation providing high quality services,

programmes, support and expert advice. Its business advisors are located in Enterprise Agencies in eachdistrict council area o Northern Ireland (see Section 1 or contact details o all District Councils).

Invest NI supports businesses through the ollowing programmes:

StartaBusiness

The Start a Business Programme (SABP) is open to anyone interested in starting a business in Northern

Ireland. The SABP will help take an idea orward and give participants access to the very best businessadvice, training and support available, at no cost to themselves. The Start a Business Programme is open

to those who have not already started trading.

There are two criteria to be met to join the programme: o Participants must be prepared to take an active role in the business

o The proposed business must be new and not illegal or immoral

Those interested should complete the short enquiry orm on www.sabp.co.uk and it will be e-maileddirectly to the closest agency.

GrowYourBusiness

Strategic Development

o Businesses that recognise the need to address the strategic issues aecting them are usually

those which grow and prosper. Invest NIs teams o specialists can help business people recognisethese issues and work with them to develop the skills and processes to deal with issues

successully.People Development

o Growingandexpandingabusinessreliesheavilyonattracting,retaininganddevelopingtheright

people. Invest NIs programmes can help business people improve the standards o quality andservice o their workorce and keep ahead o the competition.

Technology and Process Development

o Invest NIs technology and process development portolio o assistance is about helping

businesses get the best rom their own resources. The assistance on oer rom Invest NI coversbusiness improvement processes and techniques, how to use inormation and communication

technology in smarter ways through e-business, and means o tackling technical issues efciently.

Technical and Sustainable Development

2.4

businessadvice

continued overleaf

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o Invest NIs technical and sustainable development portolio o assistance is designed to helpbusinesses solve technical energy efciency and environmental problems and to become more

aware o current thinking in this feld.

Research and Development

o The benefts o increased commercialisation o science and knowledge, o innovation, invention,

or knowledge creation and exploitation could be immense or Northern Ireland. That is why Invest

NI wants to help businesses invest more in Research & Development.Passport to Export

o Invest NIs Passport to Export suite o services and programmes have been created to help

businesses access world markets.

o Invest NI is currently providing developmental support to the NI tourism industry via severalinitiatives, particularly in relation to marketing.

Visa Programme

o To help the NI tourism industry beneft rom the development o new air access routes into

Northern Ireland by Air Route Development (NI) Ltd and other international marketingopportunities being targeted by NITB and TIL, Invest NI has developed a programme o support to

help tourism businesses develop strategic and tactical marketing plans. A marketing programmeaimed at accommodation providers - VISA - was delivered in 2006 and 2007 and was very well

received. A third and fnal programme is scheduled to commence in winter 2008.

Role in tourism

A number o the above programmes, notably Passport to Export and the Visa Programme are designed toassist those currently involved in, or thinking o becoming involved in Northern Irelands tourism industry.

Invest NI is committed to helping tourism enterprises boost the contribution o tourism to the economy inways that enhance the visitor experience and nurture a culture o quality.

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14/14

nibusinessino.co.ukBedord SquareBedord StreetBelastBT2 7ES

t: 0800 027 0639e: [email protected]

w: www.nibusinessino.co.uk

Overview

nibusinessino.co.uk is a Northern Ireland online business inormation provided by Invest NI. It delivers up to

date inormation and practical advice on a range o topics including:

Startingup

Financeandgrants

Taxes,returns&payroll

Employingpeople

Health,safety,premises

Environment&efciency

Exploityourideas

IT&e-commerce

Salesandmarketing Internationaltrade

Growyourbusiness

Buyorsellabusiness

Regulations,licensesandcontactsspecictoyourbusinessarea

Role in tourism

Pertinent inormation is the lieblood o businesses. nibusinessino.co.uk provides an immediate, accurate andree source o up to the minute inormation covering all major areas o business and commercial activity. The

site allows businesses to keep actively inormed about all current changes and updates within their sector.

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tourism directory

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Transcript of tourism directory