TOURISM AND HOSPITALITY 2016...Small tourism and hospitality businesses in the Pacific make...

South Pacific Form Seven Certificate

TOURISM AND HOSPITALITY

2016

QUESTION and ANSWER BOOKLET

Time allowed: Two and a half hours

INSTRUCTIONS

Write your Student Personal Identification Number (SPIN) in the space provided on the top right

hand corner of this page.

This examination paper contains THREE sections. Answer ALL three sections.

Write your answers in the spaces provided in the booklet. If you need more space for answers, ask

the Supervisor for extra paper. Write your SPIN on all extra sheets used and clearly number the

questions. Attach the extra sheets at the appropriate places in this booklet.

Major Learning Outcomes (Achievement Standards)

Skill Level Band Weight /Time

1 Basic

2 Proficient

3 Advanced

TohA: Demonstrate understanding by identifying and describing the basic structure of the tourism and hospitality industry

7 items

3 items

2 items

15% 45 min

TohB: Demonstrate understanding by describing, analysing and evaluating the development of the tourism and hospitality industry

8 items

1 item

1 item

10% 30 min

TohD: Demonstrate understanding of the importance of culture in the tourism and hospitality industry; ability to share knowledge with others and to create opportunities in the tourism and hospitality industry

4 items

4 items

1 item

25% 75 min

TOTAL 19

items 8

items 4

items 50%

150 min

Check that this booklet contains pages 2-16 in the correct order and that none of these pages is

blank.

YOU MUST HAND THIS BOOKLET TO THE SUPERVISOR AT THE END OF THE EXAMINATION

151/1

2

SECTION A: INTRODUCTION TO TOURISM AND HOSPITALITY

Question 1: INTRODUCTION TO TOURISM AND HOSPITALITY

A1a Terms and definitions

i. Define tourist.

ii. Name Paul and Mary’s generating region and their host region.

Generating region:

Host region:

iii. Describe how you could tell if Paul and Mary are FITs (Free Independent

Travellers) or on a group tour.

They are FITs OR on a group tour (circle one) because

iv. While they are on holiday they will use tourism products. Define tourism products and give an example of ONE tourism product they might use on their holiday.

Definition:

Tourism Product :

v. They are interested in learning about the natural environment. Name this type of tourism and give an example from your area.

Name of type of tourism: ______________________________________

Example:

__________________________________________________________

Skill Level 1

Basic

Weak

NR

Paul and Mary live in Australia and are travelling to your island for a week’s holiday.

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Assessor’s use only

Skill Level 1

Basic

Weak

NR

3

A1b The tourism One Industry concept.

When Paul and Mary return to Australia they tell their friends that they had a great time.

Referring to the One Industry concept, explain why it is important that

everyone involved in tourism and hospitality provides excellent service and

products. Include examples.

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

Skill Level 3

Advanced

Proficient

Basic

Weak

NR


4

Question 2: SECTORS OF THE TOURISM AND HOSPITALITY INDUSTRY

A2a

Transport

Explain the purpose of the transport sector.

A2b Describe ONE service provided by the transport sector, including examples.

A2c

A2d

Retail

Explain the purpose of the retail sector.

Describe ONE service provided by the retail sector, including examples.


Skill Level 2

Proficient

Basic

Weak

NR

Skill Level 2

Proficient

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

5

Question 3: EMPLOYMENT OPPORTUNITIES IN THE TOURISM AND HOSPITALITY

INDUSTRY

A3a

Career path

There are many career paths (opportunities to move up the ladder) in the

hospitality industry.

Choose ONE career path suitable for a school leaver (eg Porter to Front of

House Manager, OR Kitchen hand to Chef, OR Reservations Clerk to Head

receptionist, OR any other).

Fill in the gaps below to show relevant skills and main responsibilities for your

chosen career path.

Make sure you show a growth in experience and abilities as you move to a

higher level.

Low level position

Mid Level

High level position

Entry level skills and

responsibilities:

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

New/improved skills &

responsibilities:

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

High skills &

responsibilities:

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________

__________________


Skill Level 3

Advanced

Proficient

Basic

Weak

NR

6

A3b

Working together in the tourism and hospitality industry

Choose ONE pair of jobs listed below: (Circle your choice)

Hotel Receptionist and Fishing Charter Operator OR

Flight Attendant and Airport employee OR

Waiter and Tour Guide.

Describe a work situation where these two tourism or hospitality workers would need to interact with (or help) each other. Include an example.

Skill Level 2

Proficient

Basic

Weak

NR

7

SECTION B: DEVELOPMENT OF TOURISM AND HOSPITALITY

Question 1: LAWS AND REGULATIONS

B1a Passport and Visa

i. Describe what a passport and how it is different from a visa.

ii. State why it is important to keep your passport safe.

iii. When a tourist arrives at their destination an Immigration Officer will look carefully at the tourist’s passport. State ONE important thing the officer will check in the passport and why.

B1b Employment contract

i. Define an Employment Contract and give TWO conditions that should be covered in the contract.

Condition:

ii. Explain how an Employment Contract protects the employee (worker). Include an example.

Example:


Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 2

Proficient

Basic

Weak

NR

8

Question 2: COSTS AND BENEFITS OF TOURISM

B2a Read the information below and answer the questions that follow.

For many Pacific Island nations, tourism is the mainstay in their economies...... Tourism serves as an important platform for the enhancement of national economies and for the thousands of Pacific people who rely on the industry for their livelihoods.

Source: South Pacific Tourism Exchange Press Release [SPTO] 11 May 2016

Tourism in the Pacific Islands can have a big impact on the economy of the local communities.

i. Describe an economic benefit of tourism to the Pacific. Include examples.

ii. Describe an economic cost of tourism to the Pacific. Include examples.

Tourism can also have non-economic costs and benefits.

iii. Describe a non-economic benefit to the Pacific communities. Include an example.

iv. Describe a non-economic cost to the Pacific communities. Include an example.


Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

9

Question 3: THE FUTURE OF TOURISM

B3a Read the information below and answer the questions that follow.

American Samoa Visitors Bureau: “Tourism is Everyone’s

Business”

American Samoa Visitors Bureau

Executive Director has stressed that

“tourism is everyone’s business” and

that “tourism is a private and public

sector partnership”.

He gave an overview of tourism,

what’s happening in the region and

what opportunities are there for the

local tourism sector. He pointed out that globally, tourism is the largest industry

sector.

Vaeafe also spoke on the “issues we need to address” when it comes to tourism

development eg “changing people’s mindset about tourism”, ensuring that

infrastructure and services are ready and can cope with tourism growth and. that

the private sector has the skills to meet the global requirements of tourism.

Source: Samoa News 11 May 2016 (adapted)

Evaluate the tourism industry in your country. Discuss whether you agree that “Tourism is Everyone’s business”, and analyse how the public and private sectors need to work together to develop tourism in the future. Use the headings given below to help you. Include examples & statistics.

My country’s present tourism industry (strengths and weaknesses)


http://spto.org/media/k2/items/cache/b62ba0d27659c1ae0790ce2d006d39e1_XL.jpg

10

Is Tourism Everyone’s business? Why/why not.

How public and private sectors can work together to develop tourism in the future.

Skill Level 3

Advanced

Proficient

Basic

Weak

NR


11

SECTION C: TOURISM, CULTURE AND OPPORTUNITIES

Question 1: CULTURE AND LOCAL TRADITIONS

C1a Read the information below and answer the questions that follow.

Vanuatu Back in the Limelight

Momentum is growing to get tourists back to Vanuatu, the runway is completed and

this Sunday sees the beginning of phase two of the VUV 180 million “Discover What

Matters” Recovery Campaign in Australia and New Zealand.

Spearheaded by the television commercial the campaign will draw on the

importance of taking time out and slowing down, based on what the people of

Vanuatu believe in and practice every day.

“We want to share these important life values and encourage others to take a

holiday that not only introduces them to new cultures, food and experiences, but

that also encourages them to explore Vanuatu in a way that will help them to

reconnect and discover what truly matters,” said Ms Kalpoi.

Source: Vanuatu Tourism Office Weekly News Updates 27 May 2016

i. Identify a cultural or traditional value that you believe is very important in your local community and would be of interest to tourists.

ii. Explain how your island’s culture and important life values could enhance (make better) tourist experiences and expectations. Include an example.


Skill Level 1

Basic

Weak

NR

Skill Level 2

Proficient

Basic

Weak

NR

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12

iii. Explain how increased tourism can have positive and negative effects on the traditional way of life in your country. Include examples.

Positive:

Negative:

Skill Level 2

Proficient

Basic

Weak

NR

13

Question 2: CULTURAL CHARACTERISTICS OF TOURISTS


Tourism boosts interest from Asia for Cook Islands

In a bid to boost its Asian market, Cook Islands Tourism Corporation took part in the China Outbound Travel and Tourism market this week in Beijing an excellent opportunity to promote a new and unique destination for the Chinese market.

Apart from the Asian market, the corporation is determined to maintain the gaining momentum in their North American market focusing on why the Cook Islands is so different from other South Pacific destinations, including the direct flight to Rarotonga and the ease of getting around and interacting with the locals.

Source: SPTO News 22 April 2016

You are a tour guide for a group of Chinese OR North American tourists (Circle one) who are holidaying in your country. The tourism operators ask what your group needs while they are here. Recommend THREE ways that tourism operators should best deal with the characteristics and requirements of your chosen group. Include examples. i.

ii.

iii.

Skill Level 2

Proficient

Basic

Weak

NR


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14

Question 3: ENTREPRENEURIAL AND SMALL BUSINESS OPPORTUNITIES

Small tourism and hospitality businesses in the Pacific make important contributions to local

economies.


Business community excited to welcome first cruise ship

The business community of Luganville Town including the Mama’s handicraft, local

taxis and buses, hotels, bars and restaurants are all excited to welcome a cruise ship

back to the town tomorrow.

Many businesses and local operators have experienced a reduced income over the

months without cruise ships, so everyone is looking forward and is confident with

the long-term benefits.

Source: Vanuatu Tourism Weekly Updates Industry News 20 May 2016

i. You own a bus and taxi business. Describe ONE way that an increase in the cruise market will affect your business.

ii. You decide to increase your business. Describe ONE place or activity in

your area that you would recommend as tours to cruise ship passengers.

Include a reason for your choice.

iii. Identify and describe ONE important characteristic that you will need to become a successful business person.


Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

Skill Level 1

Basic

Weak

NR

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15

C3b Business Entrepreneurs in the Pacific

During your course you will have met a person who is running a successful tourism or hospitality business in your area.

Name the person or business and explain why their business is a success. Also describe a major problem they have faced and how they tried to solve this.

Name:

Reasons for their success:

Problem and solution:

Skill Level 2

Proficient

Basic

Weak

NR


16

C3c Your Aunty asks you about the most important things you learned in your study of Tourism and Hospitality this year.

Explain how your tourism and hospitality course has helped you understand the importance of tourism to your community AND to your country. Include an example.

To your community:

To your country:

Example:

Skill Level 3

Advanced

Proficient

Basic

Weak

NR


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