TOURISM AND BUSINESS MARKETING REPORT · 2020. 10. 26. · 2 Marketing Spend For FY 2017/18, the...
Transcript of TOURISM AND BUSINESS MARKETING REPORT · 2020. 10. 26. · 2 Marketing Spend For FY 2017/18, the...
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TOURISM AND BUSINESS MARKETING REPORT
FY 2017/18
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Contents
Topic/Document ResponsiveTo
1 Business
BusinessMarketingPerformanceReport1 EconDev§100(36)
18 TourismFY2018TourismMarketingPerformanceReport1
Website&tourismadvertisingcampaignEconDev§154(4)
32 TourismMatchingFundsProgram EconDev§166(b)
2017Annual&FinancialReport2017Guidelines
66 ILOVENYLogoAssessment EconDev§152(2)
73 ILOVENYLicensingProgram EconDev§152(5)
2018RecapContractualServices
79 Inter-agencyTaskForceUpdate NYSTouristEconDev§168(5)
1BothofthesePerformanceReportsrespondtoChapter53oftheLawsof2018.
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BusinessMarketingPerformanceReport
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BUSINESSMARKETINGPERFORMANCEREPORTFY2017/18
OverviewofReport
ThisreportsummarizestheimpactofEmpireStateDevelopment’sbusinessmarketingeffortsduringFY2017/18andovertimeforthepastseveralyears.Itpresentsreliable,quantitativeevidencedemonstratingthatshiftsinperceptionsofNewYorkStateamongkeybusinessleaderscanbeattributedtoEmpireStateDevelopment’sbusinessmarketingprograms.
BACKGROUND
Formuchofthe20thcentury,NewYorkStateledthenationwithadiverseeconomy,abundantnaturalresources,ahighlyskilledworkforce,andworld-renownedacademicandresearchinstitutions.Butanevolvingglobalmarketplaceanddeclinesintraditionalmanufacturingtrendscausedprivatesectorjobloss,slowedpopulationgrowth,andcausedunemploymentlevelsinNewYorkStatetospike.By2010,statewideunemploymenthadreached9.6percent,arecordlevel,andlong-termunemploymentalsostoodatahistorichigh.
Fromdayone,theCuomoadministrationhasbeencommittedtogeneratingeconomicgrowthandjobcreationacrossNewYorkState(NYS).Keytothismissionhasbeensignificantinvestmentsininfrastructureimprovements,thecreationofinnovativebusinessincentivesandoptimizationofexistingprograms,andthedevelopmentofacademicpartnershipsthatfuelabest-in-classtalentpool.TheseinitiativeshavemadeNewYorkStateapremierelocationforbusinessdevelopment,whichhasledtonewjobsandlowerunemploymentineverycornerofthestate.
ItisEmpireStateDevelopment(ESD)Marketing’schargetodevelopcommunicationsthattellNewYorkState’sexcitingandcompellingstory,andthatacceleratebusinessleaders’knowledgeandbeliefthatanewNewYorkistakingshape.
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MarketingSpend
ForFY2017/18,thetotalmediabudgetforbusinessmarketingwas$26,217,456,anincreaseof11.6.percentoverspendin2016/17.
Televisioncontinuedtobethemajordriverofspend,asthechannelallowsESDtoleveragesight,soundandmotiontotellthemostcompellingstoryaboutthestate.Spendingbehindsearchconnectsbusinessleaderswhoareseekinginformationtorelevantinformationandcontent,whilesocialallowsforhighlytargeted,efficientmessaging.
FYMEDIABUDGETSFORBUSINESSMARKETING2015-16 2016-17 2017-18
TV $14,254,954 $20,730,996 $24,348,711Search $543,235 $649,591 $828,258Social $80,529 $515,274 $483,682Events $10,810 $342,725 $383,260Print $1,099,064 $5,717 $173,545ContentPartnerships $430,912 $1,251,450 $0TOTAL $16,419,504 $23,495,753 $26,217,456
MarketingGoals
ESD’smarketinggoalsareto:
• CreatepositiveperceptionsaboutNewYorkState;• EstablishNewYorkState’scredentialsasagoodplacetodobusiness;• ProvideinformationthatcanhelpdecisionmakerschooseNewYorkState;and• ConnectdecisionmakerswithESDteammemberswhocanmaximizethepossibilityofapositiveNewYorkdecision.
Thesegoals,inconjunctionwithmarketingspendallocationaretranslatedintoKeyPerformanceIndicators(KPI’s),whicharemonitoredonanongoingbasisthroughavarietyofways.KPI’sinclude:
• MeasurementofperceptionsonNewYorkStatebusinessattractiveness,particularly:
o LikelihoodofconsideringNewYorkStateforapossiblebusinessexpansion,relocationorstart-up;
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o PerceptionsofNewYorkState—measuredbylevelofagreementwitheightstatementsthathavebeenstatisticallydeterminedtobeeitherCriticallyorIntrinsicallyImportantdriversofbusinesslocationselection;and
o RatingsofNewYorkStateonthreestatementspertainingtobusinessclimateandmomentum.
• Websitevisitsandduration;and• QualityleadstoNewYorkStateoriginators.
PerformanceMeasurementTools
ThreecriticaltoolsareusedtomeasureandevaluateperformanceagainstKPI’s:
1. QuantitativeIn-MarketTrackingResearch
• ConductedbyRussellResearch,awell-respected,nationalmarketingresearchfirm;
• 3,600(300/month)onlineinterviewsamongtop-levelbusinessleaderslocatedatcompanyheadquarters.Companiesofallsizesarerepresentedintheresearchandsamplingisconductedbothin-stateandout-of-state,withquotasforeachofthesetoensuretheyreflecttheactualcompositionofbusinessesintheregionswherecommunicationsareplaced;
• Thisresearchisdesignedtohelpidentify“leadingindicator”changesamongthesekeystakeholders,allowingustorespondwithoptimizedmediaandmessaging;
• Measuresawarenessofmarketing,perceptionsofNYState,considerationandtimeframeforbusinessdecisions;and
• Benchmarkedversusotherstates.
2. AnalysisofWebsiteActivityviaGoogleAnalytics
• ESDwebsiteisanimportantavenueforthoseseekinginformation;and• Inadditiontoalreadycollectingvisits,pageviewsandtimespentonsite,ESDMarketingwillbeimplementinganongoingusersurveytohelpidentifywhoisusingthesiteandtounderstandtheimpactoftheirexperience.
3. LeadGeneration
• ESDRegionalOfficesprovideLeadsReports,withvitalinformationonboth:o Quantityofleads—i.e.,TotalLeadsgenerated;ando Qualityofleads—i.e.,SecondQueries.
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DataAnalysis
LOGICTIVITYLLCwasselectedbyESDMarketingtooverseetheanalysisofalldatacontainedinthisreportandtoassistinitspreparation.
LOGICTIVITYLLCisanindependent,strategicmarketingconsultancyspecializingincommunications,businessanalytics,andquantitativeandqualitativemarketresearch.Thefirmwasfoundedin2006byCherylBailey—anexpertinstrategicplanningwithmorethanthreedecades’worthofexperiencehelpingsomeoftheworld’slargestbrandsmeasureandachievetheirmarketinggoals.
Forthisreport,LOGICTIVITYLLCreviewedallofESD’smarketingcommunications,mediaspendinghistoryandmediamix.TheythenpartneredwithESDMarketing,RussellResearchandESD’sadvertisingagency,CampbellEwald,toensuretheaccuracyandinterpretationofalldatapresentedherein.
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MARKETINGPERFORMANCE:ALOOKATFY2017/18
Overall,ESDMarketingcontinuedtomakeastrongimpactinFY2017/18,andwasassociatedwithrecordlevelprivatesectorjobnumbersandcontinueddeclinesinunemployment.Moreover,ESD’sbusinessmarketingprogramsmetorexceededallKPIgoalsforthemostrecentfiscalyear.
Advertisingcommunicationsbroke-throughathigh-levelsandwerewell-likedbybusinessleaders.Importantly,theyprovedeffectiveintermsofbuildingconsiderationandpositiveperceptionsforNewYorkState.ThedataalsoshowsthatcommunicationswereinstrumentalinmaintainingNewYorkState’ssuperiorpositionrelativetootherstatesasagreatstatetoconductbusiness.Finally,communicationsledtoaction—propellingmonthlyvisitstoESD.ny.govtorecordlevels.
DetailsandSupportingData
ESD’smarketingeffortsmetorexceededallKPIgoalsforFY2017/18.MetricsforconsiderationofNewYorkStateasaplacetostart,expandorrelocateabusiness,aswellasallNewYorkStatebusinessclimateratings,areparticularlyimpressiveandsignificantlyabovegoals.
Awareof Diff.vs.KPIAdvertising Goal
ConsiderationWoulddefinitelyconsiderNewYorkState 48% +8Woulddefinitely/probablyconsiderNewYorkState 68% +7CriticallyImportantAttributes:%agreeProvidesaqualityworkforceforbusiness 77% +2Isgoodformybusiness 71% +6Goodinfrastructureforbusiness 76% +2Governmentunderstandswhatbusinessneeds 65% +3IntrinsicallyImportantAttributes:%agreeGoodplaceforayoungpersontolive&work 74% +/-0Attractsinnovativebusinesses 77% +4Goodplacetorecruityoungqualitytalent 78% -1Isattractivetoayoungqualityworkforce 74% +/-0BusinessClimateRatingsOverallNewYorkStateBusinessClimate 65% +7Improvementonbusinessclimatebygovernment 62% +8Businessclimatemomentum 63% +8*Source:In-MarketTracking/RussellResearch
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BusinessleadersreportveryhighrecallofbusinessadvertisingforNewYorkState,withnearly6outof10(58percent)statingtheysawtheadvertisinginthepastthreemonths.Toputthislevelofawarenessinperspective,RussellResearchreportsthat“veryfewcategoryleadersacrossawiderangeofcategoriesachieveadawarenesslevelsabove50percent.”
*Source:In-MarketTracking/RussellResearch
58%
27%
35%38%
46%
0%
10%
20%
30%
40%
50%
60%
70%
NewYorkState Non-Profits Banking/FinancialServices
Retail FastFood
AdvertisingAwareness(NewYorkStatevs.AverageforOtherAdvertisedCategories)
NewYorkState
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ESD’scommunicationsscorehighintermsofappeal,withthevastmajorityofbusinessleaderssayingtheylikethecommercialseither“verymuch”or“somewhat.”Whileallcommercialsperformadmirablyonthismeasure,NewNewYork,InfrastructureandForwardConnectionswere“standout”spotsfor2017/18intermsoflikability.
*Source:In-MarketTracking/RussellResearch
81%
87%
92%
75%
89%
80%79%
83%84%
60%
65%
70%
75%
80%
85%
90%
95%
CollegeTuition
NewNewYorkInfrastructure MovingForward
ForwardConnections
SoaringRegion
SoaringGrowth
RisingSkyHigh
RisingTogether
AppealofESDTVCommercialsAmongTotalAwares(%"LikeVeryMuch/Somewhat")
NewNewYork
Infrastructure ForwardConnections
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ESD’scommunicationsarehighlyeffectiveatdrivingconsiderationofNewYorkStateasaplacetostart,relocateorexpandabusiness.Infact,thoseawareoftheadvertisingareafull30percentagepointshigherintermsofpositiveconsiderationvs.thosewhoareunawareoftheadvertising.
Additionally,therearedouble-digit,positivedifferencesbetweenthoseawareandnotawareonallmetricspertainingtoperceptionsofNewYorkStateanditsbusinessclimate.ThesedramaticandsignificantdifferencesacrosstheboardspeaktothepersuasivepowerofESD’scommunications.
AwareofAdvertising
UnawareofAdvertising
Diff.
ConsiderationWoulddefinitelyconsiderNewYorkState
48% 18% +30
Woulddefinitely/probablyconsiderNewYorkState
68% 35% +33
CriticallyImportantAttributes:%agreeProvidesaqualityworkforceforbusiness
77% 55% +22
Isgoodformybusiness 71% 43% +28Goodinfrastructureforbusiness 67% 45% +22Governmentunderstandswhatbusinessneeds
65% 40% +25
IntrinsicallyImportantAttributes:%agreeGoodplaceforayoungpersontolive&work
74% 53% +21
Attractsinnovativebusinesses 77% 51% +26Goodplacetorecruityoungqualitytalent
78% 60% +18
Isattractivetoayoungqualityworkforce
74% 60% +14
BusinessClimateRatingsOverallNewYorkStateBusinessClimate 65% 33% +32Improvementonbusinessclimateratingbygovernment
62% 30% +32
Businessclimatemomentum 63% 30% +33
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ThereisstrongevidencethatcommunicationsalsopositionNewYorkStateveryfavorablycomparedtootherpossiblebusinesslocations.First,thoseawareofESD’sadvertisingaresignificantlymorelikelytosaytheywouldconsiderNewYorkStateforapossiblebusinessstart-up,expansionorrelocationvs.thosewhoareunaware:68percentvs.35percent.Second,businessleadersawareofcommunicationsarealsosignificantlymorelikelytoconsiderNewYorkStateoverallotherstatesthataretrackedintheresearch.
*Source:In-MarketTracking/RussellResearch *Source:In-MarketTracking/RussellResearch
Similarly,thoseawareofcommunicationsaresignificantlymore“proNewYorkState”intermsofbusinessclimatemomentum,with63percentindicatingthatthatthebusinessclimateinNewYorkStateis“gettingbetter”vs.only30percentamongthoseunaware.ThissamegroupofawaresalsorateNewYorkState’sbusinessclimatemomentumsignificantlymorefavorablycomparedtoallotherstatesthataremeasured.
*Source:In-MarketTracking/RussellResearch *Source:In-MarketTracking/RussellResearch
68%
35%
0%
20%
40%
60%
80%
ConsiderationforNewYorkStateAmongAwaresvs.Unawares(Percent"Definitely/ProbablyWouldConsider")
AwareofAdvertising UnawareofAdvertising
68%
47% 45% 44% 44% 42%35% 34%
0%10%20%30%40%50%60%70%80%
NY CA PA MA NJ CT OH IL
ConsiderationforNewYorkStatevs.OtherStatesAmongAwares(Percent"Definitely/ProbablyWouldConsider)
63%
30%
0%
20%
40%
60%
80%
BusinessClimateMomentumforNewYorkStateAmongAwares
vs.Unawares(Percent"Definitely/ProbablyWouldConsider")
AwareofAdvertising UnawareofAdvertising
63%
48% 44% 44% 42% 39% 42% 36%
0%
20%
40%
60%
80%
NY CA PA MA NJ CT OH IL
BusinessClimateMomentumforNewYorkStatevs.OtherStates
AmongAwares(%BusinessClimate"GettingBetter")
NY
NY
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ESD.ny.govplaysacriticalroleinthemarketingmix,providinginformationtokeybusinessaudiencesandservingasaplatformtoconnectthemtotheNewYorkStatesalesteam.Assuch,marketingcommunicationsprominentlyreferenceESD.ny.gov,andencouragethetargettovisitthesite“togrowyourbusinesswithusinNewYorkState.”
DatafromGoogleAnalyticsdemonstratetheimpactofthiscall-to-action:inFY2017/18,averagemonthlyvisitswereup35percentvs.thepriorfiscalandexceeded84,000—anall-timehighsinceESDbeganmonitoringactivityonthesite.
Whileaveragemonthlyvisitsareanimportantindicatorofeffectiveness,leadsgeneratedfromthesevisitsareevenmoresignificant,withtotalleadsin2017/18increasing222percentoverthepriorfiscal,to2,667.Amongtheseleads,507were“qualifiedleads”,anincreaseof2percent.
WebsiteVisitationandLeads
*Source:GoogleAnalyticsandESDRegionalOfficesLeadsReports *Source:GoogleAnalyticsandESDRegionalOfficesLeadsReports
62,176
84,218
-10,00020,00030,00040,00050,00060,00070,00080,00090,000100,000
AverageMonthlyVisits
2016/17 2017/18
829497
2,667
507
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500
1,000
1,500
2,000
2,500
3,000
3,500
TotalLeads QualifiedLeads
2016/17 2017/18
+35% +222%
+2%
%IncreaseYear-to-Year %IncreaseYear-to-Year
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MARKETINGPERFORMANCEDETAILS:TRENDSOVERTIME
ESDMarketing,alongwithRussellResearch,tookinitialmeasurementsonconsiderationandbusinessclimatemomentuminFall2013andWinter2014.InFall2014,additionalmeasurementscoveringperceptionsofNewYorkStatewereincluded.From2015/16on,considerablymoredatahasbeencollectedthroughouttheentirefiscalyear.Thus,whilecompletedataforalloftheyearsisnotavailable,trendsinNewYorkState’sperformanceovertimehavebeenexaminedwhereverpossible.
Basedonavailabledata,FY2016/17wasanexceptionallystrongyear,withscoresreachingtheirhighestlevelsacrossallyearsstudied.Akeyhypothesisisthatmetricsfor2016/17mayhavebeensomewhat“inflated”–buoyedbythemonthsofanticipationleadinguptotheNovember2016electionsanditspromiseofaneweconomicagenda.AccordingtotheConferenceBoard,theConsumerConfidenceIndexcontinuedtotrendupwardthroughout2016,andhita9-yearhighafewweeksbeforetheelection.GiventhisunusuallystrongperformanceduringFY2016/17,scoresforthecurrentfiscalarecomparativelylower.Inotherwords,the“gains”madeintheprioryearwerenotsustained.
ThereappeartobeseveralotherreasonsastowhyscoresforNewYorkStateinthecurrentFYwerenotatthesamelevelsasinFY2016/17.OnehypothesisisthatthechoiceofESDcommunicationsmayhavebeenafactor.Thatis,declinesforNewYorkStatemaybeattributed,inpart,tothestrategicdecisiontofocusinvestmentagainstregionalmessagespromotingbusinessactivityinspecificpartsofthestate.Thisemphasisonspecificregions,whileinlinewiththebroaderUpstateRevitalizationInitiative(URI),waslikelyrelevanttofewerbusinessleaders–i.e.,thosewholiveinorarewillingtodobusinessinthoseregions.Withlessrelevantmessagingtothebroadertargetofbusinessleaders,considerationforandperceptionsofNewYorkStatewerenotpositivelyimpactedasstronglyasinthepreviousFY.
Importantly,NewYorkwasfarfrombeingtheonlystatetosufferduringthelatestFY.Infact,everystatethatistrackedexperienceddeclinesonkeymeasuresrelativetothehighscoresofFY2016/17.
• Allstatesshowdeclinesamongbusinessleadersintermsofwillingnesstoconsideragivenstatetostart,expand,orrelocateabusiness.
• Perceptionsofbusinessclimatemomentumarelowerforallstates—withfewerbusinessleadersfeelingthatthebusinessenvironmentineachstateisgettingbetter.Overallratingsofbusinessclimatearealsodownforeverystate.
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Thefactthatthesedeclinesareevidentforallstatessuggeststherearebroaderforcesatplay–namely,greateruncertaintyandlessconfidenceintheeconomyatthenationallevel.Indeed,theselessfavorableattitudesaboutbusinessmomentumarereflectedinthemetricsamongbusinessleadersregardingtheircommitmenttodoingbusinessingeneral.Thatis,whenaskedaboutcurrentplanstostart,expandorrelocate,significantlyfewerbusinessleadersinthecurrentfiscalare“readytomakeamove,”regardlessoflocation.Inotherwords,theyaremorehesitanttomakeanychangesandthishesitancyisreflectedintheirmorecriticalviewsofeachstate’scurrenteconomicclimate.
Finally,whenevertrenddataisexamined,someyear-to-yearvolatilityinscoresistobeexpected.However,thenetresultisthatNewYorkStateisstill#1amongbusinessleaders.Anditcanbeunequivocallystatedthatperceptions–particularlyintermsofconsiderationandbusinessclimate–haveimprovedandaresignificantlymorefavorabletodaycomparedtothestartoftrackinginFall2013.
DetailsandSupportingData
FiscalYear2016/17wasabanneryear,withscoresoneverymeasurespikingtotheirhighestlevelssincemeasurementbeganin2013,liftedbythepositivemomentumtypicallyseeninelectionyears.Now,severalmonthspost-election,scoresforthecurrentFYdonotmatchlevelsachievedinFY2016/17.
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WhiletheunusuallyhighscoresforFY2016/17wouldbeachallengetomatchorexceedinanyyear,thechoiceofcreativemessagingmayalsohavecontributedtolowerscoresforNewYorkStateonconsiderationandperceptionsforthecurrentfiscal.FullyhalfoftheFY2017/18budgetwasinvestedbehindregionalmessaging–thatis,withcommercialsdesignedtotellthestoryofthebusinessprogressandactivityinspecificpartsofthestate.Themajorityoftheseregionalmessages,whilewell-liked,tendedtobelesseffectivethanbroadermessagingaboutNewYorkStateatimprovingopinionsofbusinessclimatemomentumandpersuadingbusinessleaderstoconsiderNewYorkState.
*Source:RussellResearch
81%
87%
92%
75%
89%
80% 79%83% 84%
73%
79% 80%
71%74%
68%66%
71%
80%
70%74%
78%
55%
70%
62%
57%
64%
73%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CollegeTuitionNewNewYorkInfrastructure MovingForward
ForwardConnections
SoaringRegion SoaringGrowth
RisingSkyHigh
RisingTogether
PerformanceofRegionalCampaignvs.BroadMessagingAmongAdAwares
LikeVeryMuch/Somewhat
Much/SomewhatBetterOpinionofNYBusninessClimate
Much/SomewhatMoreLikelyToConsiderNY
RegionalCampaign
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BeyondmessagingstrategyforNewYorkState,thedatashowthatthereareothercluesastothedeclinesexperiencedinFY2017/18.
Specifically,NewYorkStateisnotalone.Everystatethatistrackedisexperiencingdeclinesonconsiderationandbusinessclimate.
Lookingintoeachofthesemeasuresindetail,NewYorkStatecontinuestoleadintermsofconsideration,buthasexperienceddeclinesonthismeasurealongwitheveryoneelse.
*Source:In-MarketTracking/RussellResearch
60%
49%46%
41%46%
41%37%
34%
54%
43%40%
37% 37% 35%31%
28%
0%
10%
20%
30%
40%
50%
60%
70%
NY CA PA MA NJ CT OH IL
ConsiderationAmongBusinessLeaders(%"Definitely/ProbablyWouldConsider")
FY'16/'17 FY'17/'18
NY
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Businessclimateratingsshowasimilarpattern.Businessleadersareaskedtwoquestionsaboutbusinessclimate.Businessmomentumismeasuredbyaskingwhetherthey“believethebusinessclimateineachstatehasgottenbetter,worseorstayedthesame.”Theyalsorateeachstate’sbusinessclimateoverall–fromexcellenttopoor.Onbothmeasures,NewYorkStatecontinuestolead,butscoreshavefallenforNewYorkandallotherstates.
*Source:In-MarketTracking/RussellResearch
*Source:In-MarketTracking/RussellResearch
53%
47%
41% 40% 42% 39%42%
35%
49%
41%38% 36% 36%
33%37%
31%
0%
10%
20%
30%
40%
50%
60%
NY CA PA MA NJ CT OH IL
BusinessClimateMomentumAmongBusinessLeaders(%BusinessClimateis"GettingBetter")
FY'16/'17 FY'17/'18
57%
51%
38% 39%40%
38%35%
33%
52%
44%
34% 35% 34% 32%29%
27%
0%
10%
20%
30%
40%
50%
60%
NY CA PA MA NJ CT OH IL
BusinessClimateRatingsAmongBusinessLeaders(%BusinessClimateis"Excellent/VeryGood")
FY'16/'17 FY'17/'18
NY
NY
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SincethesedeclinesarenotisolatedtoNewYorkState,itappearsthatbroaderforcesareatplay.Businessleadersareexhibitinggreateruncertaintyabouttheeconomy,andinfact,thepercentageofbusinessleaderscommittedto“makingamove”anywherehasfallensignificantlyvs.thepriorFY.
*Source:In-MarketTracking/RussellResearch
67%
60%
0%
10%
20%
30%
40%
50%
60%
70%
80%
FY'16/'17 FY'17/'18
CommittmenttoStarting/Expanding/RelocatingBusiness(%"CurrentlyConsidering")
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Finally,despiteyear-to-yearfluctuationsinthedata–andtheunusualincreaseinscoresinFY2016/17—theevidenceisclear:NewYorkStateisinabetterpositiontodayinthemindsofbusinessleadersthanitwaswheninitialmeasurementsweretakeninFall2013.NotonlyhasNewYorkStateincreaseditsleadoverotherstatestoremain#1intermsofconsideration,itleadsintermsofbusinessclimateandmomentum.
Fall2013
Winter2014
Fall2014
FY‘15/‘16
FY‘16/‘17
FY‘17/‘18
Diff.FY‘17/‘18vs.2013
Consideration(%“Definitely/Probably”wouldconsider)
45 49 57 56 60 54 +9
BusinessClimateMomentum(%“GettingBetter”)
29 49 50 49 53 49 +20
BusinessClimateRating(%“Excellent/VeryGood”)
34 44 55 52 57 52 +18*Source:In-MarketTracking/RussellResearch
CONCLUSIONS
QuantitativeperformancemeasurementsshowthatESD’smarketingcommunicationsnotonlystrengthenthevisibilityofNewYorkState,theycreatepositiveperceptionsamongbusinessleaders.Assuch,theyareanimportantcomponentinhelpingtodrivejobgrowthandbusinessexpansioninNewYorkStateandshouldcontinuetobesupported.
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TourismMarketingPerformanceReport
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TOURISMMARKETINGPERFORMANCEREPORTFY2017/18
OverviewofReport
ThisreportsummarizestheimpactofEmpireStateDevelopment’stourismmarketingeffortsduringFY2017/18andovertimesince2015.Itpresentsreliable,quantitativeevidencedemonstratingthatshiftsinperceptionsofNewYorkStateasavacationdestinationamongtheall-importanttargetofFamilyVacationerscanbeattributedtoEmpireStateDevelopment’stourismmarketingprograms.
BACKGROUND
Priorto2011,NewYorkState(NYS)didrelativelylittletopromotetourismandperceptionsofa“NewYorkvacation”werealmostexclusivelyassociatedwithNewYorkCity.Fromdayone,theCuomoadministrationrecognizedthehugepotentialfortourismtopositivelyimpactthestateeconomyandgeneratejobgrowth.Simplyput,asavacationdestination,NewYorkStatehasitall.Frombeachestomountains,citiesbigandsmalltoserenestateparks,NewYorkStatehasworld-classoptionsforeverytravelerall-yearround.
Accordingto2017datafromtheFamilyTravelAssociation,thefamilytravelmarketisestimatedtobea$150billionindustrythatisgrowingeveryyear.1ToincreaseNewYork’sshareofthisimportantsector,theCuomoadministrationiscommittedtotourism,andhasinvestedheavilytopromoteattractionsanddestinationsacrossthestate,includingbuildingwelcomecenters,improvinginfrastructure,andprovidinggrantsandincentivestobusinesseslookingtogrowthetourismeconomy.
Today,thestatestandsonitsownasthe#1most-consideredfamilyvacationdestinationintheNortheast.2Moreover,theeconomicimpactoftourismcomesfromallcornersofthestate,withDirectVisitorSpendingprojectedtobeover$68billioninFY2017/18.3
ItisEmpireStateDevelopment(ESD)Marketing’schargetodevelopcommunicationsthatshowcaseNewYorkStateasanidealvacationdestinationforfamilieswithchildrenofallages.
1TheFamilyTravelAssociationisthetravelindustry’sleadingcoalitionoffamilytravelsuppliers,resourcesandexperts.Growthfor2018isprojectedtobe+8%.2Source:In-MarketTracking/RussellResearch3Source:ESDTourismEconomics
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MarketingSpend
For2017/18,thetotaltourismmediabudgetwas$26,444,388,anincreaseof13.5percentovermarketingspendin2016/17.
Televisioncontinuedtobethemajordriverofspend,asthechannelallowsESDtoleveragesight,soundandmotiontotellthemostcompellingstoryaboutthestate.Out-of-Home(OOH),searchandnumerousevents(suchastheNYStateFair,LongHaulandWatkinsGlen)alsoreceivedconsiderablesupport.
FYTOURISMMEDIABUDGETS2015-16 2016-17 2017-18
TV $16,106,503 $16,794,861 $18,780,297OOH $1,081,059 $1,676,719 $2,532,605Events $74,531 $1,232,394 $1,648,287Search $923,750 $1,158,674 $1,277,888OnlineVideo/Banners $0 $50,000 $648,000DigitalContent $373,500 $1,301,750 $566,500Social $303,750 $462,151 $396,830Radio $54,092 $369,518 $314,408Print $58,520 $165,356 $168,820Syndication $0 $87,550 $110,753TOTAL $18,975,705 $23,298,973 $26,444,388
MarketingGoals
ESD’smarketinggoalsaretoincreasetourismvisitsandexpendituresinNewYorkStateby:
• CreatingawarenessandenthusiasmforvacationinginNewYorkState;• EstablishingNewYorkStateasthebestchoiceforafamilyvacationwithintheNEdrive-ableregion;and
• Providinginformationandresourcesthathelpfamilyvacationdecision-makerschooseNewYorkStateandplantheirtrip.
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Thesegoals,inconjunctionwithmarketingspendallocationaretranslatedintoKeyPerformanceIndicators(KPI’s),whicharemonitoredonanongoingbasisthroughavarietyofways.KPI’sinclude:
• MeasurementofperceptionsonNewYorkStateattractivenessasavacationdestination,particularly:
o LikelihoodofconsideringNewYorkStateforavacation/getaway;ando PerceptionsofNewYorkState—measuredbylevelofagreementwitheightstatementsthathavebeenstatisticallydeterminedtobeeitherCriticallyorIntrinsicallyImportantdriversofvacationdestinationselection.
• ILNYwebsitevisitsandactivity.• NewYorkStatevisitorcountsandRevPAR(i.e.,RevenuePerAvailableRoom).
PerformanceMeasurementTools
ThreecriticaltoolsareusedtomeasureandevaluateperformanceagainstKPI’s:
1. QuantitativeIn-MarketTrackingResearch
o ConductedbyRussellResearch,awell-respected,nationalmarketingresearchfirm;
o 3,600(300/month)onlineinterviewsamongfamilyvacationplanningdecisionmakers—parents25-54withHHI$50K+whotravelwithchildrenlessthan18yearsofage,andresideinNewYorkStateoradjoiningareas/DMA’s;
o Thisresearchisdesignedtohelpidentify“leadingindicator”changesamongthiskeytarget,allowingESDMarketingtorespondwithoptimizedmediaandmessaging;
o Measuresimportanceofvacationcriteria,awarenessofmarketing,perceptionsofNewYorkStateasavacationdestinationandfutureconsideration;and
o Benchmarkedversusotherstates.
2. AnalysisofWebsiteActivityviaGoogleAnalytics
o ILNYwebsiteisanimportantavenueforthoseseekinginformationandtogeneratefurtherexcitementaboutaNewYorkStateVacation;and
o Inadditiontoalreadycollectingvisits,pageviewsandtimespentonsite,ESDMarketingwillbeimplementinganongoingusersurveytohelpidentifyhowthesiteisbeingusedwithinthecontextofoverallvacationplanning,andtounderstandtheimpactoftheuserexperience.
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3. TourismandeconomicdatafromESDandNYSDept.ofLabor
o ThisincludesdataonVisitation,RoomSupply,RoomsSold,RevPAR,JobGrowthandprojectedDirectVisitorSpendingandTotalEconomicImpact.
DataAnalysis
LOGICTIVITYLLCwasselectedbyESDMarketingtooverseetheanalysisofalldatacontainedinthisreportandtoassistinitspreparation.
LOGICTIVITYLLCisanindependent,strategicmarketingconsultancyspecializingincommunications,businessanalytics,andquantitativeandqualitativemarketingresearch.Thefirmwasfoundedin2006byCherylBailey—anexpertinstrategicplanningwithmorethanthreedecade’sworthofexperiencehelpingsomeoftheworld’slargestbrandsmeasureandachievetheirmarketinggoals.
Forthisreport,LOGICTIVITYLLCreviewedallofESD’smarketingcommunications,mediaspendinghistoryandmediamix.TheythenpartneredwithESDMarketing,RussellResearchandESD’sadvertisingagency,CampbellEwald,toensuretheaccuracyandinterpretationofalldatapresentedherein.
MARKETINGPERFORMANCE:ALOOKATFY2017/18
Overall,ESDMarketingcontinuedtomakeastrongimpactinFY2017/18,andwasassociatedwithrecordlevelsofvisitorstoNewYorkStateandrelatedincreasesinDirectVisitorSpending,TotalEconomicImpactandJobGrowth.Moreover,ESD’smarketingmetorexceedednearlyeveryKPIgoalforthemostrecentfiscalyear.
Advertisingcommunicationswerewell-likedandplayedakeyroleincreatingawareness,enthusiasmandinterestinvacationinginNewYorkState.Infact,amongboththetargetingeneralandthoseawareofESD’sadvertising,perceptionsofavacationinNYSactuallyexceedexpectationsonvirtuallyeverythingthatisimportanttofamilies.Asaresult,NYS– theentirestate–isthe#1most-consideredfamilyvacationdestinationintheNortheast,evenaheadofNewYorkCity.
Finally,communicationsledtoaction—propellingmonthlyvisitstoILOVENY.comtorecordlevels.
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DetailsandSupportingData
TourisminNewYorkStatecontinuestoboomandshowtremendousvitalityonallfronts,withincreasesinvisitation,roomsupply,roomdemand,economicimpactandjobgrowth.Specifically,projectedvisitationnumbersforFY2017/18areup+1.7percentoverpriorfiscal.Whileavailableroomsupplyincreased+2.89percentinFY2017/18vs.lastyear,roomssoldalsoincreased+3.7percentduringthissameperiod.RevPARforNewYorkState(excludingNYC)increasedaswell,from1.1percentinFY2016/17to2.1percentinFY2017/18.Consistentwiththeseincreases,therearesizeablegainsinDirectVisitorSpending(+4.33percent),TotalEconomicImpact(+3.8percent)andJobGrowth/AnnualAverageEmployment(+1.8percent).
FY2016/17
FY2017/18
%Diff.
PercentagePointDiff.
Visitation(Projected)
240,573,400 244,641,668 +1.7% N/A
RoomSupply 82,228,583 84,607,389 +2.89% N/ARoomsSold 60,382,081 62,629,459 +3.7% N/ARevPAR%changevs.priorperiod:NewYorkState
3.8 3.9 N/A +0.1PPT
RevPAR%changevs.priorperiod:NYS(excludingNYC)
1.1 2.1 N/A +1PPT
DirectVisitorSpending(Projected)
$65,335,919,000 $68,187,658,149 +4.33% N/A
TotalEconomicImpact(Projected)
$105,600,000,000 $109,600,000,000 +3.8% N/A
AverageAnnualEmployment(Projected)
924,700 941,200 +1.8% N/A
*Source:NYSDept.ofLaborandESDTourismEconomics
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ESD’smarketingwassuccessfulatmeetingorexceedingvirtuallyallKPIgoalssetforFY2017/18,withparticularlystrongperformanceonthemeasureofconsiderationandseveralcriticallyimportantdriversofvacationselection,including“aplacetospendqualitytimewithfamily/significantothers”and“hasmanyplacesforfamiliestovisit.”
AwareofAdvertising
Diff.vs.KPIGoal
ConsiderationWoulddefinitely/probablyconsiderNYSforvacationinnextyear
87% +4
CriticallyImportantAplacewhereIcancreatelastingmemorieswiththoseIcareabout
83% +2
Aplacetospendqualitytimewithfamily/significantothers
84% +7
Hasmanyplacesforfamiliestovisit 83% +4Isgoodvalueforthemoney 74% -1IntrinsicallyImportantIsaplacefamilyandfriendsgo 82% +3IsaplaceIknow 77% +2Isaplacethatisspecialandunique 74% +/-0Recommendedbyfamilyandfriends 75% -1
*Source:In-MarketTracking/RussellResearch
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In the competitive and cluttered family vacation marketplace, ESD’s communications stood out and were highly appealing and motivating to the target. Specifically, nearly half of family vacation decision-makers (47%) recall seeing one or more specific New York State tourism commercials; each commercial aired in FY 2017/18 was well-liked and piqued the target’s interest to learn more.
*Source: In-Market Tracking/Russell Research
ESD’s communications are highly effective at driving consideration and enthusiasm towards New York State as a place for a family vacation.
While both those aware and unaware of ESD’s advertising show high levels for both of these measures, those aware of the advertising are even more likely—by a significant margin—to consider vacationing in New York State vs. their unaware counterparts. The same pattern is seen on the measure of enthusiasm, with those aware of advertising significantly beating those unaware when it comes to recommending New York State to friends and co-workers.
Aware of Advertising
Unaware of Advertising
Diff.
Consideration Would definitely/probably consider NYS for vacation in next year 87% 79% +8
Enthusiasm Highly likely to recommend NYS to friends and co-workers 86% 80% +6
*Source: In-Market Tracking/Russell Research
88% 90%94%
84%90%
96% 100%
83%
69%78% 82%
69%75%
83%93%
74%
0%
20%
40%
60%
80%
100%
120%
Equal Rights Finger Lakes Adirondacks Echoes GeneralAttractions
Catskills Fall Events Winter Ski
Appeal and Persuasive Power of ESD TV Commercials
Likeability Def/Prob Would Take Action to Learn More
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These high scores on consideration and enthusiasm are testament to the fact that perceptions and imagery associated with a NYS vacation are strong among both the target in general and those aware of the advertising, in particular. In fact, for both groups, perceptions of a New York State vacation actually exceed expectations. In other words, NYS “over-delivers” on virtually every single criteria that families deem as highly important to them when deciding where to vacation. With comparatively higher scores among those aware of ESD’s advertising, it is clear that communications that reach the target are connecting with them on what matters most.
The one exception is on “good value for the money.” Reasons for why New York State falls short on this important dimension are discussed in the second half of this report, which examines trends.
FY 2017/18 % Rating Highly Important (Top 3 Box on a 10 Point Scale)
Total Target % Describes NYS Vacation (Top 3 Box on a 10 Point Scale)
Diff. Vs. Importance
Target Aware Of Advertising % Describes NYS Vacation
Diff. Vs. Importance
Critical Drivers Create lasting memories 80 78 -2 83 +3
Quality time w/ family & friends
82 80 -2 84 +2
Many places for families to visit
66 78 +12 83 +17
Good value for the money 76 67 -9 74 -2
Intrinsic Drivers Place family/ friends go 58 74 +16 82 +24
Place I know 31 69 +38 77 +46Special & unique 59 67 +8 74 +15
Recommended by friends/ family
45 67 +22 75 +30
*Source: In-Market Tracking/Russell Research
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Given the exceptionally strong scores for New York State on consideration, likelihood to recommend and imagery dimensions, it is not surprising that New York State is well-positioned competitively vs. other Northeast drive-able vacation destinations. In fact, New York State is #1: it has the highest level of consideration for vacationing in the next year—significantly surpassing the entire New England region, NJ, PA and even New York City.
*Source: In-Market Tracking/Russell Research
83%
74% 75%
59%
73%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
New York State (Otherthan New York City)
New York City New England New Jersey Pennsylvania
Destination Consideration: NYS vs. Competitive(% Definitely / Probably Would Consider)
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Along with these high scores on consideration, NYS image ratings surpass those of neighboring states on nearly every dimension. Again, it is clear that ESD’s communications play a strong role in elevating these perceptions even further. That is, those aware of ESD’s advertising are significantly more positive about New York State when compared to their perceptions of New England, NJ and PA. Furthermore, among this group, New York State even holds its own vs. New York City.
New York State Advantages Vs. Competitive States (Among Total Aware of Advertising)
FY 2017/18 NYS NYC New England New Jersey Pennsylvania
Critically Important Is a place where I can create lasting memories for myself and those I care about
83 85 79 67 76
Is a place where I can spend quality time with my family/significant other
84 80 80 69 77
Has many places for families to visit 83 83 77 68 78
Is a good value for money 74 49 63 57 72
Intrinsically Important Is a place family and friends go 82 80 75 64 73
Is a place I know 77 76 56 58 63
Is recommended by family or friends 75 77 70 57 65
Is a place that's special and unique 74 84 72 56 63
*Source: In-Market Tracking/Russell ResearchSignificantly Higher Than NYS
Significantly Lower Than NYS
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Finally, the ILOVENY.com website plays a critical role in the marketing mix, providing information on all that New York State has to offer. As such, tourism communications from ESD always feature the web address prominently and encourage the target to “visit ILoveNY.com to plan your family’s vacation today.”
Data from Google Analytics demonstrate the impact of this call-to-action: in FY 2017/18, average monthly website visits reached an all-time high, with just over 321,000 visits per month. This represents a 2 percent increase vs. prior year.
*Source: Google Analytics
MARKETING PERFORMANCE DETAILS: TRENDS OVER TIME
ESD Marketing initially began tracking perceptions of New York State in 2015. That year, perceptions at two points in time were measured, to capture winter vs. summer performance. In FY 2016/17, a much more sophisticated and robust monthly tracking study was implemented. Therefore, fully comparable trend data is only available for FY 2016/17 vs. FY 2017/18, with just a few measures being comparable to 2015 waves.
Looking at FY 2016/17 vs. FY 2017/18, year-over-year results are clearly impressive:
• Consideration for New York State is high and has remained steady, whileconsideration for every other destination tracked has fallen during the most recentFY; and
• New York State exceeded expectations among those aware of the advertising twoyears in a row on virtually every imagery dimension deemed most important to thetarget, performing even better overall in 2017/18 vs. 2016/17.
314,376 321,253
-
50,000
100,000
150,000
200,000
250,000
300,000
350,000
FY'16/'17 FY'17/'18
Website Visits (Monthly Average)
+2%Year-Over-Year
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Finally,goingbackto2015whentrackingstarted,NewYorkStatehasmadesignificantandpositiveprogressoneverymeasureforwhichfourwavesoftrenddataareavailable,showingdouble-digitgainsonconsiderationandkeyimagedimensionsacrosstheboard.
DetailsandSupportingData
Forthepasttwoyears,NewYorkStatehasremainedthe#1most-considereddestination,surpassingNewYorkCity,NewEngland,NJandPA.ConsiderationforNewYorkStatehasheldfirmat83percent,whileconsiderationforeveryotherdestinationfellsignificantlyinFY2017/18.
*Source: In-Market Tracking/Russell Research
83%79% 80%
69%
78%83%
74% 75%
59%
73%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
New York State (Otherthan New York City)
New York City New England New Jersey Pennsylvania
Destination Consideration: NYS vs. Competitive(% Definitely / Probably Consider)
FY'16/'17 FY'17/'18
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For two years running, positive associations with a vacation in New York State have exceeded expectations on nearly every single Critically and Intrinsically Important dimension among those aware of ESD’s communications. Clearly, ESD’s advertising is creating these favorable perceptions and building on them year-over-year, as FY 2017/18 scores are even higher in many instances than in FY 2017/16.
New York State Performance: FY 2016 vs. FY 2017/18 -Among Aware of ESD Communications-
FY 16/17 Diff: Associations w/ NYS vs. Importance
FY 17/18 Diff: Associations w/ NYS vs. Importance
Critical Drivers Create lasting memories +4 +3Quality time with family/friends +3 +2Many places for families to visit +14 +17Good value for the money +/- 0 -2Intrinsic Drivers Place family/friends go +20 +24Place I know +40 +46Special & unique +13 +15Recommended by family/friends +26 +30*Source: In-Market Tracking/Russell Research
Note that the one dimension where New York State failed to meet expectations in FY 2017/18 was on “good value for the money.” While the two-percentage point gap on this measure is not statistically significant among those aware of the advertising, data among the total target shown on page 8 show “good value” to be an issue.
In light of the fact that ESD’s communications are designed to build the New York State brand—as opposed to promoting prices or deals—advertising is actually doing a very good job of creating perceptions of “value.” However, in the broader marketplace at large, the target is increasingly associating “value” with “price,” because the travel industry and press frequently talk about “value” by promoting one or more of the following:
• All-inclusive Vacations—cruises or land-based choices such as Beaches by Sandals,where vacationers pay one fee in advance and leave their wallets at home;
• “Bundling”—by travel booking websites like Expedia and Travelocity—thatencourage vacationers to save money by booking air/rent-a-car/lodging together
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and at the same time and to look for complimentary services such as free breakfast and WiFi to be included as well; and
• The exotic or far from home destination du jour, available at an unbelievably lowprice. As of this writing, Greece, Cambodia, Mexico and Costa Rica are trending, withdeals so low they are nearly comparable to a local or domestic vacation for a familyof four.
Thus, it is within this environment that New York State’s performance on measures of value must be considered. Clearly, as consumers are increasingly savvy about spending their vacation dollars, the scores on “value” should be watched closely going forward.
Lastly, there is excellent news to report when trends for New York State are examined going back to the start of measurement in 2015. The evidence is clear: As a family vacation destination, New York State shows double-digit or statistically significant gains on consideration and all measureable image dimensions that drive the decision to choose New York State over other vacation options.
Winter 2015
Summer 2015
FY 16/17
FY 17/18
Diff: FY 17/18 vs. start
Consideration % Def/probably consider NYS in next year
63 60 83 83 +20
NYS Ratings Recommended by friends/family 48 46 74 67 +19Place family/friends go 58 57 78 74 +16Special & unique 50 49 73 67 +17Is a place I know 56 54 73 69 +13Good value for the money 49 47 74 67 +18
*Source: In-Market Tracking/Russell Research
CONCLUSIONS
Quantitative performance measurements show that New York State – while already the #1 most considered – is an increasingly desirable family-vacation destination; and that ESD’s marketing communications have contributed to educating, enticing and convincing consumers that a vacation in New York State stands well-above all other regional options. As such, ESD’s marketing efforts are critical for growing tourism and therefore the economy in New York State, and should continue to be generously supported.
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TourismMatchingFundsProgram
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MATCHINGFUNDS-2017
Overview
TheTourismMatchingFundsgrantprogram,initiatedinthe1978NewYorkStateTouristPromotionAct,wasestablishedtoprovidefundingtotouristpromotionagencies(TPAs)fortheplanningandpromotionofprogramsdesignedtostimulateandincreasetheeconomicimpactoftourismforNewYorkState.
FundingisavailabletoofficialTPAsformarketingeffortsthatlooktoreachnewmarketareasandexpandcurrenteffortsthathavethepotentialtoresultinneworsustainableovernightvisitation.$4,315,000wasappropriatedinthe2016-2017FYNYSBudgetfortourismMatchingFunds.Fromthatamount,$4,212,410.80wasdisbursedto62counties.
Thefollowingpercentagesareageneralsummaryoftheactivitiesthatwereconductedbythecounties:
• 33%Advertising• 22%TransferredtotheRegion(RegionalPrograming)• 15%Collateral• 7%Research• 6%WebDevelopment/Maintenance• 5%Mailings&Distribution• 5%TravelShows• 5%PublicRelations• 1%FamiliarizationTours• .6%Video/AVElements• .1%TelephoneServices/Consumer
The2017MatchingFundsGuidelinesandaSummaryofthe2017FinancialStatementssubmittedbyTPAsarebothattached.
ReturnonInvestment
TheMatchingFundsGrantProgramrequiresa1:1spendingmatchbycounties.Allcountiesparticipatingintheprogramarealsorequestedtoreportanyadditionaltourismspendingforthatcorrespondingyear.
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Thetotaloveralltourisminvestmentbycountiesforthe2017calendaryearwas$32,904,651.Thisindicatesa681%returnonstateinvestment,whereevery$1oftaxesinvestedintheMatchingFundsprogramcontributedto$6.81worthoftourismpromotionforthestate.
Recommendations
Thefollowingrecommendationsarebeingmadeconcerningthefutureorganization,implementationandimprovementoftheMatchingFundsprogram:
• Astatutorychangeisrequestedtoallowforflexibilityinthewaythatcountiesdemonstratetheirinitialcommitmenttotheirapplicationamount.
• Applicationandreportingsystemsshouldbeevaluatedandrefinedtoincreaseeaseofuseandreduceerrors.
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2017 Matching Funds Financial Report
Total Award Amount Amt Vouchered Award + Match Total Project Expenditures Reported Amt Transferred to Region Supplemental Spent Total Spent Notes
The ADIRONDACKS
Clinton County $68,919 $68,919.00 $137,838.00 $137,838.00 $50,662.00 $16,011.31 $153,849.31
Essex County $101,282 $101,282.00 $202,564.00 $202,562.90 $55,666.67 $1,021,127.53 $1,223,690.43
Franklin County $101,282 $101,281.90 $202,563.80 $202,563.81 $55,666.67 $267,628.08 $470,191.89
Hamilton County $101,282 $101,281.90 $202,563.80 $202,653.80 $55,666.67 $53,007.94 $255,661.74
Lewis County $53,724 $53,724.00 $107,448.00 $106,107.32 $28,964.00 $18,280.15 $124,387.47 $670.34 repaid to NYS
Warren County $88,337 $88,337.00 $176,674.00 $176,674.00 $141,794.00 $1,632,928.94 $1,809,602.94
REGION TOTAL $514,826 $514,825.80 $1,029,651.60 $1,028,399.83 $388,420.01 $3,008,983.95 $4,037,383.78
(6 Counties) $1,029,651.60 $1,251.77
Adirondack Regional Spending $399,101.54 $19,231.00
CAPITAL-SARATOGA
Albany County $60,332 $60,332.00 $120,664.00 $120,794.30 $15,000.00 $147,341.21 $268,135.51
Fulton County $60,290 $60,290.00 $120,580.00 $120,579.96 $10,128.00 $3,575.00 $124,154.96
Rensselaer County $62,102 $62,102.00 $124,204.00 $124,204.00 $18,637.00 $0.00 $124,204.00
Saratoga County $59,732 $59,732.00 $119,464.00 $119,464.00 $10,000.00 $463,039.66 $582,503.66
Schenectady County $59,132 $59,132.00 $118,264.00 $118,264.00 $10,000.00 $392.73 $118,656.73
Washington County $58,632 $58,632.00 $117,264.00 $20,895.39 $6,000.00 $0.00 $20,895.39 $48,184.31 repaid to NYS
REGION TOTAL $360,219 $360,220.00 $720,440.00 $624,201.65 $69,765.00 $614,348.60 $1,238,550.25
(6 Counties) $720,440.00 $96,238.35
Capital Saratoga Regional Spending $72,463.00 $0.00
The CATSKILLS
Delaware County $63,732 $63,732.00 $127,464.00 $127,464.00 $28,000.00 $97,358.85 $224,822.85
Greene County $68,488 $68,488.00 $136,976.00 $136,976.00 $49,623.00 $618,861.45 $755,837.45
Sullivan County $64,604 $64,604.00 $129,208.00 $129,208.00 $40,000.00 $385,203.00 $514,411.00
Ulster County $68,032 $68,032.00 $136,064.00 $136,157.00 $49,500.00 $0.00 $136,157.00
REGION TOTAL $264,856 $264,856.00 $529,712.00 $529,805.00 $167,123.00 $1,101,423.30 $1,631,228.30
(4 Counties) $529,712.00 -$93.00
Catskill Regional Spending $157,623.00 $0.00
CENTRAL NEW YORK
Broome County $62,132 $62,132.00 $124,264.00 $124,238.08 $19,600.00 $86,010.85 $210,248.93
Chenango County $39,706 $39,706.00 $79,412.00 $79,333.58 $12,000.00 $30,630.78 $109,964.36
Madison County $62,132 $62,132.00 $124,264.00 $124,264.00 $19,000.00 $108,747.57 $233,011.57
Montgomery County $62,132 $55,000.00 $110,000.00 $109,999.93 $19,700.00 $1,700.00 $111,699.93
Oneida County $62,132 $62,132.00 $124,264.00 $124,480.00 $19,000.00 $203,183.46 $327,663.46
Otsego County $62,132 $62,132.00 $124,264.00 $124,264.00 $19,000.00 $622,114.00 $746,378.00
Schoharie County $62,132 $62,132.00 $124,264.00 $124,264.00 $19,000.00 $17,756.90 $142,020.90
Herkimer County (Town Webb) $60,132 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Didn't voucher for funds
REGION TOTAL $472,629 $405,366.00 $810,732.00 $810,843.59 $127,300.00 $1,070,143.56 $1,880,987.15
(8 Counties) $810,732.00 -$111.59
Central NY Regional Spending $126,475.00 $20,918.02
CHAUTAUQUA-ALLEGHENY
Allegany County $60,289 $60,289.00 $120,578.00 $120,578.00 $10,274.00 $0.00 $120,578.00
Cattaraugus County $60,289 $60,289.00 $120,578.00 $120,578.00 $10,274.00 $68,361.89 $188,939.89
Chautauqua County $60,289 $60,289.00 $120,578.00 $121,591.00 $10,128.00 $309,598.00 $431,189.00
REGION TOTAL $180,868 $180,867.00 $361,734.00 $362,747.00 $30,676.00 $377,959.89 $740,706.89
(3 Counties) $361,734.00 -$1,013.00
Chautauqua-Allegheny Regional Spending $31,271.47 $0.00FINGER LAKES
Chemung County $66,762 $66,762.00 $133,524.00 $133,524.00 $84,671.25 $27,211.12 $160,735.12
Cayuga County $64,932 $64,932.00 $129,864.00 $129,864.00 $31,922.00 $200,171.00 $330,035.00
Cortland County $75,326 $40,000.00 $80,000.00 $69,355.50 $53,257.00 $12,903.15 $82,258.65 $5322.25 repaid to NYS
Ontario County $62,682 $62,682.00 $125,364.00 $125,365.00 $25,706.00 $334,800.38 $460,165.38
Monroe County $64,732 $64,732.00 $129,464.00 $129,464.00 $37,803.25 $831,927.70 $961,391.70
Livingston County $66,132 $66,132.00 $132,264.00 $132,263.97 $45,801.46 $1,718.18 $133,982.15
Schuyler County $76,702 $76,702.00 $153,404.00 $153,404.00 $82,200.00 $0.00 $153,404.00
Seneca County $58,257 $58,257.00 $116,514.00 $116,514.00 $13,502.39 $29,965.62 $146,479.62
Steuben County $81,282 $81,282.00 $162,564.00 $162,524.00 $108,676.00 $0.00 $162,524.00
Onondaga County $62,332 $62,332.00 $124,664.00 $124,664.00 $22,200.00 $112,844.00 $237,508.00
Tioga County $64,132 $64,132.00 $128,264.00 $128,264.00 $27,891.30 $808.70 $129,072.70
Tompkins County $66,762 $66,762.00 $133,524.00 $134,146.01 $40,513.00 $234,344.00 $368,490.01
Wayne County $66,762 $66,762.00 $133,524.00 $133,524.00 $40,609.20 $23,708.00 $157,232.00
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Yates County $44,729 $44,729.00 $89,458.00 $89,502.43 $38,378.00 $53,324.06 $142,826.49REGION TOTAL $921,523 $886,198.00 $1,772,396.00 $1,762,378.91 $653,130.85 $1,863,725.91 $3,626,104.82
(14 Counties) $1,772,396.00 $10,017.09
Finger Lakes Regional Spending $660,670.90 $24,727.50
GREATER NIAGARA
Erie County $60,927 $60,927.00 $121,854.00 $121,854.00 $13,122.00 $1,138,533.00 $1,260,387.00
Genesee County $64,456 $64,456.00 $128,912.00 $128,912.00 $29,688.00 $228,500.00 $357,412.00
NiagaraCounty $62,447 $62,447.00 $124,894.00 $124,894.00 $20,256.00 $2,250,112.01 $2,375,006.01
Orleans County $54,050 $54,050.00 $108,100.00 $108,100.00 $30,574.00 $0.00 $108,100.00
Wyoming County $62,447 $62,447.00 $124,894.00 $124,894.00 $20,256.00 $0.00 $124,894.00
REGION TOTAL $304,327 $304,327.00 $608,654.00 $608,654.00 $113,896.00 $3,617,145.01 $4,225,799.01
(5 Counties) $608,654.00 $0.00
Greater Niagara Regional Spending $123,896.00 $0.00
HUDSON VALLEY
Columbia County $59,426 $59,426.00 $118,852.00 $118,870.01 $6,076.00 $64,500.00 $183,370.01
Dutchess County $62,447 $62,447.00 $124,894.00 $124,894.00 $21,575.00 $655,629.86 $780,523.86
Orange County $61,132 $61,132.00 $122,264.00 $122,264.00 $20,000.00 $657,207.00 $779,471.00
Putnam County $60,039 $60,039.00 $120,078.00 $119,721.51 $0.00 $2,013.55 $121,735.06 $178.25 repaid to NYS
Rockland County $59,426 $59,426.00 $118,852.00 $118,841.48 $6,076.00 $119,104.83 $237,946.31
Westchester County $62,447 $62,447.00 $124,894.00 $124,894.00 $20,256.00 $238,000.00 $362,894.00REGION TOTAL $364,918 $364,917.00 $729,834.00 $729,485.00 $73,983.00 $1,736,455.24 $2,465,940.24
(6 Counties) $729,834.00 $349.00
Hudson Valley Regional Spending $116,579.27 $5,677.19
LONG ISLAND
Long Island CVB $202,563.80 $202,564.00 $405,128.00 $405,128.00 $0.00 $741,747.53 $1,146,875.53
(2 Counties) $405,128.00
NEW YORK
NYC & Co $506,409.50 $506,410.00 $1,012,820.00 $1,012,820.00 $0.00 $10,326,845.00 $11,339,665.00
(5 Counties) $1,012,820.00
THOUSAND ISLANDS-SEAWAY
Oswego County $62,446 $62,446.00 $124,892.00 $124,974.67 $24,329.00 $102,475.66 $227,450.33
St. Lawrence County $62,447 $62,447.00 $124,894.00 $124,894.00 $20,256.00 $1,085.34 $125,979.34
Jefferson County $96,967 $96,967.00 $193,934.00 $217,980.00 $0.00 $0.00 $217,980.00
REGION TOTAL $221,860 $221,860.00 $443,720.00 $467,848.67 $44,585.00 $103,561.00 $571,409.67
(3 Counties)
$217,980.00 $0.00
$443,720.00
2017 Total Awarded Total Vouchered Total Investment Total Expenses Reported Total Transferred to Region Total Supplemental Spent Total Investment
$4,315,000.00 $4,212,410.80 $8,424,821.60 $8,342,311.65 $1,668,878.86 $24,632,892.70 $32,904,650.64
Overall Tourism Investment
$32,975,204.35
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2017TOURISMMATCHINGFUNDSGUIDELINES
I. GENERALPROGRAMINFORMATION
A. STATEWIDEMARKETINGPROGRAMThenowfamous“ILOVENEWYORK”campaignstartedin1977toaddressaworseningeconomiccrisisacrossNewYorkState.Withthesupportofthishistoriccampaign,thetourismindustryhelpedturnaroundboththeeconomyandtheimageofthestate.
B. MATCHINGFUNDSPROGRAMINTRODUCTIONTheNewYorkStateDepartmentofEconomicDevelopment(“theDepartment”)hasbeenprovidedwith$4,315,000toawardtoTourismPromotionAgencies(“TPA”)forthe2017TourismMatchingFundsProgramYear.Intheeventthisleveloffundingchanges,TPAswillbenotifiedimmediatelyandtheDepartmentwilltakenecessaryactiontoadjusttheamountofyourgrantinaccordancewiththenewleveloffundingandpursuanttoEconomicDevelopmentLaw,Article5-A.Whilethegrantapplicationprocesswillresume,awardswillbecontingentuponavailabilityofstatefundsgiventhedifficulteconomicsituationfacedbyNewYorkthisyear.
PURPOSEThepurposeoftheTourismMatchingFundsProgram(“Program”)istoprovidematchingfundstotourismpromotionagenciesfortheplanningandpromotionofmarketingprogramsdesignedtostimulateandincreasetheeconomicimpactoftourismforNewYorkState.TheProgram’sprioritiesaretoreachnewmarketareasandexpandcurrentprogramsthathavethepotentialtoresultinneworsustainableovernightvisitation.TPAsareencouragedtoconsiderthemosteffectiveandefficientmarketingprogram,includingmediamix,thatwillstimulatetourisminthelocalandregionaleconomy.AlladvertisingpurchasedundertheProgrammustsupporteffortstostrengthenthestate’sILOVENEWYORKbrandandfurtherthenewbrandingstrategy.PleaseNote:TPAscountyandregionalmarketingplansareexpectedtoalignwithany2017DEDmarketingplans.
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MATCHINGFUNDSADMINISTRATIONTheNewYorkStateDepartmentofEconomicDevelopmentadministerstheProgramandisdirectedbystatutetoperformthefollowingduties:
• Plan,facilitateandimplementmarketingprogramstoincrease tourismacrossthestate
• EstablishandpublishannualGuidelinesfortheuseofMatching Funds• AcceptorrejectapplicationsforMatchingFundsonthebasisofthe Guidelines
• Authorizepaymentoffundswithinstatefinanceguidelinesoutofthe MatchingFundsbudgetappropriation
• ReviewandapproveallmarketingeffortsdevelopedwithMatching Fundsandcarryingthestate’sILOVENEWYORKbrand
• Doallthingsnecessary,desirableandconvenienttocarryoutits powers,functionsandduties
PROGRAMDEFINITIONS• TourismMatchingFundsProgramYear:January1—December31,2017
• TourismPromotionAgency(TPA)Anynot-for-profitcorporationorothernonprofitorganization,associationoragencydesignatedbyresolutionofthecountylegislatureorothergoverningbodyofanycounty,orupondesignationofthemayorofthecityofNewYork,astheagencyauthorizedtoapplyforandreceiveTourismMatchingFunds.
• ProjectDirectorTheProjectDirector is thepersondesignatedby theTPA who is responsible for all aspects of the Program. The ProjectDirector must have a demonstrated knowledge of tourism promotionacceptabletotheDepartment.
• RegionalProgramTheRegionalmarketingprogrampromoteseachofthe11officialvacationregions.
• Supplementalregionalprogramsmayinclude:o morethanonecountywithinasingletourismregionforthepurposesofpromotionsharedassetsorthemes,or;
o oneormorecountiesandtheircontiguousstatesand/orCanadianprovinces,or;
o oneormorecountiesineachofatleasttwotourismregionsforthepurposeofpromotingsharedproductassetsorthemes.
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• RegionalTourismPromotionAdministrator(“RegionalTPA”)TheRegionalTPAisthepersondesignatedbythecountieswithineachtourismregiontoadministerregionalprograms,andfinancialtransactionsandreportingonbehalfofthosecounties.
• RecognizedAdvertisingRecognizedadvertisingismediaadvertisingandpromotionalmaterialstobedistributedinaccordancewithamarketingplanapprovedbytheDepartment.
• MarketingMessage“Template”MarketingMessage“Template”isatermusedtodenoteaconsistentmessage/themeiscreatedinregardstoallco-opmarketingadvertisements.Itissimilartoa“template”inthatthemessageorthemeisallaroundtheoutsideoftheadwiththehighlightedinformationinthecenter.
C. PROGRAMAPPLICATIONASSESSMENTTPAsareagainstronglyencouragedtoaligntheirmarketingprogramswithregionalcouncilobjectivesandconsultwiththeircouncilabouttheirindividualprogram.TheCommissionershalltakeintoconsiderationsuchalignmentandconsultationwiththecouncilwhenmakingawardsunderthisProgram.
• Programapplicationsareassessedagainstthefollowingcriteria:• Marketinginitiativesthattargetconsumerandbusinesstravelersfrom50+milesand/orovernightvisitation
• Researchbasedprogramsbasedonidentifiablemarketingneeds• AlignmentwithNewYorkStatemarketingstrategyandILOVENEWYORKbranding
• Participationinestablishedregionalprogramsandcross-countypromotions
• Establishedmetricstomeasurereturnoninvestment• Emphasisondigitalmediaandonlineinitiatives,whereappropriate• Alignmentwiththegoalsofrespectiveregionalcouncil
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D. TOURISMPROMOTIONAGENCY(TPA)OnlyanofficiallydesignatedTPAmayapplyforandreceiveMatchingFunds.Oncedesignated,theTPAistheofficialtourismagencyforthecountyandistheprimarycontactwiththestateforallmattersrelatingtotourismpromotionandmarketing.TheTPAisaccountabletoandservesatthepleasureofcountygovernmentortheMayoroftheCityofNewYorkandtheDepartment,inallmattersrelatingtoMatchingFunds.TheDepartmentorcountygovernmentmayreplacetheofficiallydesignatedTPAatanytime,ifitisinthebestinterestoftheProgram.Reasonsforthiscouldinclude:specificrequestbycountygovernmentduetoare-organization,formationofaneworganizationspecificallyfortourismmarketingpurposesorfailuretoperforminaccordancewithestablishedGuidelines.CountygovernmentmustsecureDepartmentapprovalinwritingtochangeaTPAdesignation,unlessitisdoneattimeofapplication.Ifanagencyororganizationhasnodemonstratedknowledgeoftourismpromotion,itcanstillqualifyasadesignatedTPAifitwillonlyserveasanorganizationtoapplyforandreceivematchingfundsandhavenodirectinvolvementinthedevelopment,planningoradministrationofthematchingfundsprogramANDaqualifiedtourismprofessional,acceptabletotheDepartment,isemployedastheProjectDirectorsolelyresponsiblefortheProgram.Ifnecessary,atourismadvisoryboardmaybeestablishedtoassistandgivenonbindingadvicetotheProjectDirectorabouttheprogram.
E. PROJECTDIRECTORREQUIREMENTTheDepartmentrequireseachTPAtodesignateaProjectDirector,whowillberesponsibleformanagementoftheProgramandserveastheofficialcontact.TheProjectDirectormusthaveademonstratedknowledgeoftourismpromotionacceptabletotheDepartment.AllcommunicationtoandfromtheDepartmentmustbemadethroughtheestablishedProjectDirectorinordertoensureaccountability.AnyexceptionstothismustbeapprovedbytheDepartment.
CHANGEINSTATUSIftheProjectDirectorchangesatanytimeduringthelifeoftheProgramtheTPAmustimmediatelynotifytheDepartment.OnceanewProjectDirectorisdesignated,theTPAmustinformtheDepartmentandreceiveapprovalinwriting.
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PROCEDUREFORPROJECTDIRECTORCHANGE• ImmediatenotificationtotheDepartmentincludingexplanationofcircumstancesandperson(s)whoauthorized(ifchangewasresultofaBoardaction,adatedandnotarizedcopyofdocumentationisrequested),and;
• Astatementverifyingthecountygovernmentwasconsultedandapprovedtheaction,and;
• WrittenrequestforapprovalofnewProjectDirector,and;• AnyotherrequestedinformationtheDepartmentdeterminesnecessaryorpertinent.
IftheProjectDirectorischangedwithoutnotificationtotheDepartmentandcountygovernment,theDepartmentwillrequestimmediateclarificationandassessthestatusoftheProgram.IftheTPAdoesnotreplacetheProjectDirector,itmustimmediatelyterminatetheProgramandreturnanymoniesadvancedbythe state.
DEPARTMENTREQUESTFORCHANGEIftheDepartmentdeterminestheProjectDirectordoesnothaveanacceptabledemonstratedknowledgeoftourismpromotion,TourismMatchingFundsguidelinescomplianceandreportingevenaftertraining,theDepartmentwillrequestaProjectDirectorchange.Ifsorequested,theDepartmentcanassisttheTPAintheselectionprocessofanewProjectDirector.FailuretofollowProjectDirectorpoliciesincludingresponsetoarequestforchangecanleadtoadeterminationofnon-compliancewiththeProgram.
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F. REGIONALTPARegionaltourismeffortsareencouragedtopoolresourcesforgreaterimpact,buildregionalbrandequityandpromotethematiccross-countymarketing.Applicantsmustparticipateintheirofficialvacationregionbeforeothersupplementalregionalpromotionscanbeconsidered.Participationinsupplementalregionalprogramsiscontingentuponamajorityvoteofallcountieswithintheofficialvacationregion.ApplicantsarerequiredtosendtheirmarketingplansdetailingtheirproposedregionalactivitytotheirRegionalAdministratortoobtainmajorityapproval.Theregionaladministratorfortheofficialvacationregionwillalsocoordinate,fundandreportontheactivitiesofthesupplementalregionalprograms.Onceasupplementalregionalprogramisapproved,acountyTPAfromwithinthatregionmaybeassignedtomanageapprovalsonbehalfofallparticipants.TheDepartmentrequiresthatTPAsengaginginregionalprogramsdesignateaRegionalTPA,whowillberesponsiblefortheprogramsandserveastheofficialcontact.ThedesignatedRegionalTPAwillberesponsiblefortheadministrationandfiscalmanagementoftheregionalprograms,includingsubmissionofvouchersandrequiredreports.PursuanttoEconomicDevelopmentLaw,Article5-A,Section164(d)Aregionaladvertisingprogramasdescribedinstatutemayincludethosepersonalserviceadministrativeexpensesactuallyattributabletosuchprogram,providedsuchexpensesnotexceed20%ofthetotalbudgetoftheregionaladvertisingprogramandsuchexpenseshavebeenapprovedbynolessthanone-halfofthecountieswithintheregion.TPAs’areagainstronglyencouragedtoaligntheirregionalpromotionprogramswithregionalcouncilobjectivesandconsultwiththeircouncilabouttheirprograms.TheCommissionershalltakeintoconsiderationalignmentandconsultationwiththerespectiveregionalcouncilwhenmakingregionalprogrambonusesunderthisProgram.
G. PROGRAMYEAR&REPORTINGAlthoughtheProgramYeardateshavechanged,allreportingrequirementsremainthesamefor2017.QuarterlyandFinalReportsaremandatory.
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II. PROGRAMPROCEDURESANDREQUIREMENTSAnyquestionsregardingproceduresandrequirementsshouldbeaddresseddirectlywiththeDepartmentforclarificationbeforetakinganyaction.
A. GENERALPROGRAMPOLICIESILOVENEWYORKLOGOTheILOVENEWYORKlogoandallofitsvariationsandtreatmentsaretrademarksandthesolepropertyoftheDepartment.UseoftheILOVENEWYORKlogoinanyform,anywheremustbeapprovedbytheDepartment,whetherusedwithaMatchingFundsprojector otherwise.Therearenoblanketpoliciesforlogousewhatsoever.Inaddition,TPAsarenotauthorizedtoassignortransferthelogotoanypartywhatsoever.AllinquiriesandrequestsfortheILOVENEWYORKlogomustbedirectedtotheDepartment.EverytimetheILOVENYlogoisusedtheappropriatelegallanguageisrequiredtobeincluded.ExceptionsmaybemadebytheDepartmentonly.PleasereferencetheLogoUsageSummary(page13)fortheappropriatelanguageforthedifferinglogos.
ILOVENEWYORKMUSIC/SONGUseoftheILOVENEWYORKsonginanyform,includingthe“4littlenotes”requiresthepermissionoftheDepartmentandpaymenttoElsmereMusicforlicensing.UnauthorizeduseofthemusicinadvertisingwillnotbeeligibleforMatchingFunds.Thecopyrightnotice“©1977ElsmereMusic,Inc.Allrightsreserved.”mustappearonaudiopackagingandanyotherreproductionmaterialsincludingsheetmusic.ContactinformationforElsmereMusicisasfollows:ElsmereMusic,Inc.Box185Bedford,NY10506Attention:SteveKarmen914/234-9201.
POLICYONRELEASESAnyreleases,writtenconsentsorpermissionsrequiredbylawaretheresponsibilityoftheTPAandnottheDepartment.
NEWYORKSTATECONTENTONLYWiththeexceptionofapprovedcross-borderpromotions,MatchingFundscanonlybeusedtopromotetourismactivitieswithinthebordersofNewYorkState.TourismcollateralcannotincludeadvertisingfortourismactivitiesorbusinessesoutsideoftheStateunlessitispartofanapprovedcross-bordermarketingprogram.Advertisingislimitedtotourismbusinesses,andfinaldiscretionoftheNYSDEDMatchingFundsDirector.
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EXCLUSIONOFOFFICIALSAND/ORPOLITICALSUB-DIVISIONSMaterialsfundedthroughthisprogramcannotincludeanyreferencewhatsoever,whetherrealorintended,tothenameofanypublicofficialorpoliticalsubdivision.
TRAVELREIMBURSEMENTTravelbytheProjectDirectortoattendofficialstatewideTPAmeetingsorstatewidetourismmeetingshostedbytheDepartmentareeligiblefortravelreimbursement.ProjectDirectorswillbereimbursedfortravelexpensesincurredtoattendmeetingshostedbytheirregionaladministrator.SeeClaimingTravelExpensesforprocedure.
PERSONNELAND/OREQUIPMENTEXPENSESPersonnelcosts(exceptRegionalTPA)andcostsforthepurchaseofequipmentarenoteligibleforMatchingFunds.
FEES,SALES,LEASEOFITEMSNofeemaybechargedforthesale,leaseorloanofanyadvertisingthemesormaterialsincludingbutnotlimitedto:officialfestivalposters,brochures,CD/DVDprojects,oranyothermaterialspurchased,developedorproducedthroughMatchingFunds.
B. PROJECTAPPROVALSAllprojectsmustbesubmittedtotheDepartmentforapprovalatleastthreebusinessdaysbeforeproductionorpublication.ProjectsthathavenotreceivedpriorapprovalarenoteligibleforMatchingFunds.IfmorethanoneTPAisworkingonacollaborativeprojectalloftheTPAsinvolvedmustreceiveapprovalsforprojectelements.
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C. FISCALREQUIREMENTS
BANKINGPROCEDURES• TheTPAmustsetupabankaccountdedicatedsolelytotheMatchingFundsProgram.
• Inthecasewherecountylawprohibitstheestablishmentofaseparatebankaccount,anoticeofencumbranceforthelocalshareisacceptable.
• TheTPAmustdepositandaccountforanamountequaltoorgreaterthantheMatchingFundsaward.
• Forregionalprograms,aseparatebankaccountmustbemaintainedthatisdedicatedsolelytotheregionalprogram.
• TPAsparticipatinginregionalprogramsmusttransferfundsfortheregionalprogramstotheregionalaccountforadministrationandhandling.
• CanceledcheckswillberequiredforvoucheringandreportingunlesstheTPAutilizesCountyGovernmentvouchersasproofofpayment.
D. HANDLINGOFFUNDS
DEPOSITSFundsdesignatedforthepurposesofthisprogrammustbeheldinadedicatedcheckingaccountthatisusedexpresslyforpaymentsforapprovedprojects.OncefundsaredepositedintothededicatedaccountandStateAidVouchersubmitted,fundscannotbetransferredtoanotheraccount,exceptfortransferstodesignatedregionalaccounts.Oncegrantsarereceivedandaredepositedintothematchingfundsaccount,theymaynotbewithdrawnorborrowedforsuchitemsascertificatesofdeposit,temporaryfundingofotherprojectsorpayingotherbillsnotassociatedwiththisprogram.FundscanonlybeusedtopayexpensesdirectlytovendorsfortheProgram.Allgrantmoniesreceivedforthepurposesofregionalpromotionsmustbesent,uponreceiptofinvoice,totheirregionaladministrator.TPAswillnotbeallowedtowithholdregionalfundsforanyreason.
UNUSEDFUNDSIfthetotalamountofagrantisnotspentbyDecember31,2017,unlessanextensionhasbeengrantedbytheDepartment,unusedfundsmustbereturnedandnextstepswillbedeterminedbytheDepartment.
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BORROWINGTakingoutaloantocoverthecostsofanypromotionscoveredunderthisprogramisnotrecommended.Inthecaseofaregionalprogram,atnotimeshouldaRegionalTPAborrowfundsfromcountyorregionalprogramstocoverfundsthatarenotsufficienttosupportaprogram.TPAsshouldnotincurdebtforpartners.
INTERESTInterestchargespaidonmoneyborrowedinrelationtotheProgramisnotaneligibleexpense.However,interestaccruedonMatchingFundsaccountsmaybeusedaspartofthelocalmatch.
TRANSFERThetransferoffundsfromoneTPAtoanother,exceptforregionalgrant,foranypurposeisstrictlyprohibited.FailuretocomplywithanypoliciesregardingtheHandlingofFundscanleadtoadeterminationofnon-compliancewiththeprogram.
E. EXTENSIONSAllgrantmoneyfortheMatchingFundsProgramYearmustbespentbyDecember31,2017.Extensionsmaybegrantedforupto90daysiftheTPAshowsgoodcause.ExtensionsarenotrecommendedbutcanbegrantedatthediscretionoftheDepartment.Onlyunderextraordinarycircumstanceswilladditionalextensionsbeconsidered.
F. PAYMENTPROCESSPaymentispursuanttosubmissionofasignedStateAidVouchercompletewithbackupdocumentation.Thevouchermustcontainproofofthelocalmatch(stateawards/grantsdonotqualifyforthelocalshare.)RegionalTPAsareresponsibleforinvoicingallparticipants(includingthemselves),payingallvendorinvoicesandmaintainingaseparatebankaccountforregionalprograms.
STATEAIDVOUCHERPREPARATIONThedeadlineforpaymentofstatematchingfundsisDecember1.Allvouchersmustbesubmittedsix(6)weeksinadvanceofthatdatetoensurepayment.Noguaranteescanbemadeonlatesubmissions.
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Twocomplete,separateandcollatedsetsoftherequiredback-updocumentationmustbesubmittedwiththevoucher.Vouchersreceivedthatdonotcontaintherequireddocumentationandcopieswillbereturned.Ifyouareapplyingforyourtotalgrantononevoucher,abankstatementorletterfromthebankisrequiredshowingabalance(lessthan30daysold)forthefullamountofthelocalshare.Anoticeofencumbranceforthelocalshareisalsoacceptable.
Ifyouareaccountingforadditionalfundsabovetheamountdisplayedonthebankbalancestatementsubmitted,acopyofthevalidateddepositslip(s)showingdatesandamountsofdepositandacopyofthecheck(s)receivedfromparticipatingcontributorsisnecessary.
NEW:Digitalevidenceofaboveisacceptable.
Ifanypaymentsagainstthebalancehavebeenmade,youmustsubmitproofofpayment in the formof cancelled checks and copiesof invoices. Inall casesTWO copies including a Claim for Payment Voucher, State Aid VoucherWorksheet,andanExpenditureListingWorksheetmustaccompanyyourvoucherandback-updocumentation.
Ifyouaresubmittingmorethatonevoucherthroughouttheyear:• Yourfirstvoucherfollowsthesameprocedureasindicatedforasinglevoucher.
• SubsequentVouchersmustbesubmittedwithevidenceofavailability/expenditureofnotonlythelocalshareoftheamountbeingrequested,butalsothestateandlocalshareofallpreviousvouchers.
• AsanexampleifaTPAhasalreadyreceivedapaymentfromtheStatefor$10,000,voucher#1,andisnowrequestingpaymentof$5,000,voucher#2,thetotaltheTPAmustaccountforis$25,000($10,000expensesshownfirsttimeshowninvoucher#1+$10,000expensespaidwith$10,000fromthestate+$5,000forcurrentrequest).
AnexampleofhowtosubmitmorethanonevouchercanbefoundontheStateAidVoucherWorksheetat:http://thebeat.iloveny.com/industry
IfavoucherisfoundincompleteaTPAwillhave30daystoreconcile,unlesstimeframeisextendedbyDepartmentduetospecialcircumstances.AnyvouchersthatarenotcompletedwithinthistimeframewillnotbeprocessedbytheDepartmentandwillbereturnedtotheTPA.
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CLAIMINGTRAVELEXPENSESTravelexpensesallowedunderthisprogramaresubjecttothefollowingrulesandregulations:
• Ifexpensesarereimbursedfromanyothersourceoragency,theymaynotbeclaimed.
• Paymentmustbemadedirectlytothetraveler,vendororcreditcardcompany.
• Reimbursementforconsumerandtradeshowsislimitedtotwo(2)officialrepresentativesper10feetofexhibitspaceorperregistration.
• PaymentsmaynotexceedtheestablishedGov’tperdiemsforthetraveldestination
ExpenseformsforeachtravelermustbesubmittedwithQuarterlyReportsandvouchersifapplicable.Requiredsupportdocumentationincludes:
• Copiesofhotel/motelbills,withproofofpaymentforovernighttravel• Copiesoftransportationticketreceiptsforpaymentandcopyofticket• Copiesofreceiptsfortransfersatthebeginning/endofeachtrip• Copiesoftollreceipts• Copiesofparkingreceipts• Statementofmileagetraveled• MileageformcreatedbyDepartment
NOTE:Mileageclaimsmustbelegitimatetraveltobusinessmeetingstoqualify.Justificationofexpensemustbesubmittedwithforms.ExpenseswillbereimbursedatthecurrentStateratesandsubjecttoStaterequirementsanddefinitions.AllratesareavailableontheGeneralServiceAdministration(GSA),TravelandTransportationManagementPolicyDivision’swebsite:www.gsa.gov/portal/category/100120
OFFICIALSTATIONAnofficialstationisusedtodeterminetravelexpenses.Travelstatusisdefinedasbeingonofficialbusinessatadistanceofmorethan35milesfromeitheranofficialstationorplaceofresidence.Wheninofficialtravelstatusforlessthanthreehours,mealsand/orlodgingarenotallowed.
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TIMELIMITFORMEALALLOWANCESBreakfastwillbeallowedwhenthetimeofdepartureatthebeginningoftripoccursonehourbeforetravelersnormalworkday.Dinnerwillbeallowedwhenthetimeofreturnattheendofatripoccurstwohoursafteratraveler’snormalworkday.Receiptsarenotrequiredformealallowances.
MEALALLOWANCESWhenyouareintravelstatusforlessthanafulldayandlodgingchargesarenotincurred,reimbursementisasfollows:Breakfast$5.00andDinner$12.00.
TRANSPORTATIONRentalfeesfortransportationoruseofpersonalvehiclesareeligibleformileagereimbursementatcurrentstatemileagerate.Transfersareeligibleupto$25eachwayinNewYorkCityorout-of-state.Theyarealsoeligible$15eachwayin-statewithreceiptsfortaxiandcommoncarrierbetweenofficialstation,homeorhotelandtransportationterminals.Amaximumof$7.00willbereimbursedwithoutreceipts.
EXPENSEFORMS• StateAidVoucher• StateAidVoucherWorksheetandSample• MatchingFundsTravelVoucher• http://thebeat.iloveny.com/industry
MAXIMUMREIMBURSEMENTSThemaximumreimbursementforlodgingandmealexpensescannotexceedthelodgingandmealallowancesfortheareaofassignment.Ifthecostoflodgingexceedsthemaximumallowance,themealallowancemustbeusedtooffsetthehigherlodgingexpense.Undernocircumstanceswillapprovalbegrantedtoexceedthetotalperdiemallowance.AllratesareavailableontheGeneralServiceAdministration(GSA),TravelandTransportationManagementPolicyDivision’swebsite:www.gsa.gov/portal/category/100120
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G. REPORTINGPROCEDURES
QuarterlyReportsaredueonthefollowingdates:
Quarterly1 May1Quarterly2 August1Quarterly3 November1Quarterly4 February1,2018
QUARTERLYREPORTSQuarterlyReportsarerequiredprogressreportsthatdetailyourfinancialandprogramactivityforeachMatchingFundsFiscalyearquarter.Inadditiontoalistofpaymentsmadeandcancelledchecksforthequarter,supportingdocumentationincludes,butisnotlimitedto:
• Invoicesformediabuysandadvertisingproductionwithitemizationofservices(attachscripts,copiesofadsasrequired).
• CopiesofinvoicesindicatingtransferoffundstotheRegionalTPA/Administrator.
• Printingandproductioncostsforcollateral,CD/DVDandothermedia,includingthreecompetitivebids,andoriginalRFPs.
• Copiesoftravelshowcontractsandrelatedtravelexpenses.• TearSheetsfromprintmedia(orcopiesofadsiftearsheetsarenotyetavailable).
• AffidavitsofperformancefromradioandTVstationsandcopiesofscripts.
• Copiesofcancelledchecks,vouchersauthorizedforpaymentbysomeoneotherthantheprojectdirector,orsignedreceipts.
• AdditionaldocumentationrequestedbytheDepartmenttosatisfyproofofpayment.
• QuarterlyReportExpenditureListingForm.• QuarterlyReportsmustbesubmittedevenifnopaymentsweremadewithinthequarter.
Each County and Regional TPA receiving Matching Funds is required to submit Quarterly Reports anda Final Report. Onlyonecopyofeachreportisnecessary.For the 2017 Matching Funds Program Year, first quarter is January-March 31, 2017.
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FINALREPORTSFinalReportsaredueApril1,2018forthe2017MatchingFundsProgramYear.FinalReportswilladdresstheoveralleffectivenessofyourprogramandmayinclude:
• Programdescriptionandeffectivenessassessment• Researchtoolsandperformancemeasures• Financialreport,includingtourismpromotionprogramsnotpaidforwithMatchingFunds
• CommentsandsuggestionstoimprovetheProgram
Therequiredformatforthe2017FinalReportwillbesenttoyouattheendoftheMatchingFundsProgramYear.Thefinalreportnumbersshouldreflecttheexpendituresreportedinthequarterlyreports.Ifthereisadifference,youmustexplainanddocumentthereasonwhythenumbersdiffer.
ADDITIONALREPORTINGAnadditionalreportmayberequiredfromaTPAwhohasreceivedaprogramextension.Thisreportwillcoveranyunreportedexpensesthroughtheextensionperiod.Paymentsmadeaftertheextensionperiodmaynotbeclaimed.
H. NON-COMPLIANCETPAsfoundtobeinnon-compliancewiththeGuidelinesaresubjecttodisciplinaryactionbytheDepartmentthatcanincludebutisnotlimitedto,suspensionorterminationofcurrentorfutureprogramsorMatchingFundsaward(s).
Examplesofnon-complianceinclude,butarenotlimitedto:• FailuretofollowpolicyforProjectDirectorchange• FailuretocomplywithpoliciesofCooperativeMarketing• FailuretosubmitQuarterlyorFinalReports• Failuretofollowfiscalrequirementsormisuseoffunds
NOTE:StatepoliciesandproceduresconcerningMatchingFundstakeprecedentoveranylocalcontractoragreementbetweencountygovernment,privateco-oppartnersandtheTPA.
NOTE: TPAs delinquent with Quarterly or Final Reports will not have vouchers processed until reports are up to date. Failure to submit required reports can lead to a determination of non- compliance with the Program.
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2017TOURISMMATCHINGFUNDSGUIDELINES
III. PROGRAMMARKETINGIngeneral,marketingprojectsandprogramsandsomerelateditemsareeligibleforMatchingFunds.ContacttheDepartmenttodetermineeligibilityofanythingnotlistedinthissection.
A. BRANDINGILOVENEWYORKbrandingisrequiredonallMatchingFundsmarketingandadvertisingprojects.Somegeneralbrandingguidelinesinclude:
• Thelogomustalwaysbesurroundedwithaminimumamountofclearspace.Thisisolatesthelogofromcompetingelementssuchasphotography,textorbackgroundpatternsthatmaydetractattentionandlessentheoverallimpact.Theclearspaceminimumisequivalenttotheverticalheightofthehearticon,onallfoursidesofthelogo.
• Noelementsofthelogomayberecreated,deleted,cropped,highlightedorreconfiguredinANYway.
• LogofilesthathavebeensuppliedaretheonlyfilesapprovedbytheDepartmentforuse.
• Logoartworkshouldalwaysappearupright.• LogosaresuppliedinEPSvectorfilesthatareinfinitelyscalable,andthereforeensureproperresolutionforreproductioninanysize.
• Thelogoshouldappearagainstasolidbackgroundwheneverpossibletoensurepropercontrast.
• Logoartworkshouldneverbereproduced(cut&paste)frompreviouslyprintedmaterials.
• Donotputawhiteboxaround/behindthelogoatanytime.• Donotchangethecolorsofthelogo.• MinimumSizingofLogos• ESSENTIALLY:DONOTEVERCHANGETHELOGO!• Allfullpage,1/2pageand1/4pageadsmustusethelogonosmallerthan1”wide.
• Thestandardwebbannersizesare:300x250pixels,160x600pixelsand728x90pixels.Allthreesizesshouldusealogothatisnosmallerthan60pixelswide.
(SeenextpageforILOVENEWYORKLogoUsageSummaryandlegallanguagerequirement.)
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LEGALLANGUAGEInordertoprotectthetrademarklegally,itisrequiredthattheownershipofthelogoisdisplayedwithallmarketingmaterials.PleasereferencetheLogoUsageSummary (page 13) for the specific language required for each logo or logotreatment.
SEASONALLOGOSSeasonlogosmaybeusedbyTPAsforseasonaladvertisingorotherapprovedprojects.TheymaynotbeusedonTravelGuidecovers.
TAGLINEUse“ILOVENEWYORK”untilanewtaglineisannounced.
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LOGOUSAGESUMMARY
MARKETINGTOOLS ILNYLOGOTOUSE
SPECIFICRULES
CalendarofEvents StandardLogo Completelistofeventsincounty/region;Contactinfoforcounty/regionrequired
Collateral StandardLogo Calltoactiontocounty/regionrequired;Newsletters Logowithiloveny.com Calltoactiontocounty/regionrequired;
OnlineBanners/Buttons Logowithiloveny.com Calltoactiontocounty/regionrequired;
PrintAds StandardLogo Calltoactiontocounty/regionrequired;Templaterequiredofco-opads
PromotionalItems StandardLogo* Standardlogo;somecasessuchasbags,useURLlogo
SeasonalPieces SeasonalLogo(Fall,Winter)
Uponrequestforapprovedseasonalprograms/tools
Specialty/GroupTourGuide StandardLogoShowHandouts Logowithiloveny.com
Radio Tagline Calltoactiontocounty/regionrequired;countynameoreventproceedtagline.Must alsoconcludewith “ILoveNew York.”
Television StandardLogo Calltoactiontocounty/regionrequired;logoatend;Doughnutrequiredofco-opads
TravelGuide StandardLogo Logoplacementtoprightcornerw/countynametoleft;officialcounty/regionalTravelGuidesmustincludehalfpageadforILoveNewYork
Website Buttontoiloveny.com Hyperlinkrequired;locationintoprightcorner
TradeShowExhibits&Displays Logowithiloveny.com Mustappearintophalfofallexhibitsanddisplays
LEGALLANGUAGERequiredANYTimeLogoUsed StandardLogo SeasonalLogo(Fall,Winter)
LessThanFullPage= ®NYSDED TMNYSDEDFullPage= ®ILOVENEWYORKisaregisteredtrademarkandservicemarkofthe
NewYorkStateDepartmentofEconomicDevelopment;usedwithpermission.
TMILOVENEWYORKisaregisteredtrademarkandservicemarkoftheNewYorkStateDepartmentofEconomicDevelopment;usedwith permission.
PROPERUSEOFTHEILOVENEWYORKLOGOLogosmaynotbechangedoralteredinanymannerEnsureclearspaceall4sidesinaccordancewiththeBrandingGuidelinesDepartmentapprovalonprojectsforsingleprojects¤tprogramyearONLYunlessotherwisespecified.Marketingtoolsusedpriortoapprovalmaynotbeeligibleformatchingfunds.
LogosForTPAuseONLY;attractions,businessmayneverusetheofficiallogowithoutpermissionfromDED.
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B. COOPERATIVEMARKETINGCooperativetourismmarketinginvolvesacollaborativeeffortbetweenthecountyorregionandoutsideentities(eg.tourismbusinesses,associations,organizations)forthemutualbenefitandeconomicimprovementofthearea.Thesemustbeconsideredanadjuncttoyourprimarycountywideprogram.Undernocircumstancesshouldanadvertisingprogrambebasedsolelyuponprivatepartnerships.Cooperativeprojectscannotbeusedtofundorpromoteindividualentitiesnorcanindividualentitiesinfluenceprojectsfortheirownbenefit.
I. CooperativemarketingisencouragedbytheDepartmenttotheextentitleveragestheeffortsofcounty/regionmarketingprograms.Allcountyorregionaltourismrelatedbusinessesoreventsareeligibletoparticipateinapplicablecooperativeprojectsandmustbenotifiedofopportunities.
POLICIESFORCOOPERATIVEPROJECTSProjectsmustrepresentacomprehensiveorthematiccounty/regionmarketingcampaign.Theycannotbelimitedtoasingleattractionorbusiness.Promotionofsingleeventsmaybeconsiderediftheymeetthefollowingcriteria:
• Istheeventincloseproximitytoout-of-statetouristmarkets?• Doestheeventresultinstatewideandout-of-statepress?• Doestheeventresultinsignificantjobcreationforyourcounty?• Doestheeventgenerateovernightstaysandvisitstoothertourismassetsandservicesinyourcounty?
Duringtheapprovalprocessforadvertisingsingleevents,inthecaseofchallengebytheDED,youmustbeabletosupportyourdecisiontomarketthiseventbysupplyingthefollowinginformation:
1. Howmanyoutofstatevisitorsareexpectedtoattendthiseventthisyear?Youmustprovideatleastonemetrictosupportyourposition(e.g.hotelroomsbookedorrevenuefromlastyear’sevent,numberofout-of-stateregisteredattendees,numberorpercentageofout-of-statelicenseplates)
2. Estimateofthetotalnumberofnewjobscreatedbytheevent(ifapplicable),andwhetherthesearepermanentortemporary
3. Brieflydescribethevaluetheeventcreatesfor(1)yourareaand(2)NYStourismasawhole
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Exceptionsmayalsobemadeforcertaindestinationsorattractionsiftheyareuniqueinthecountyortheprimarytourismassetforthecounty.Thiscouldapplytoadownhillskiareaoramusementparkprovidedtheyarepresentedincontextasanassetamongtheothersinthecounty/region.Theseguidelinesapplywhetherthepartnerentitypartiallyorfullyfundsthelocalmatchfortheparticularproject.TheDepartmentstronglyencouragesmarketingpartnershipsandthematicpackaging,includingactualgetawaypackages.Thestatewidetourismprogramincludesseasonalretailprogramsthatcanincludegetawaypackagesorotheropportunitiesforalignmentwithcooperativemarketingefforts.
Forcooperativeadvertisingplacements,aminimumof1/3oftheadmustbededicatedtothecounty/regionmarketingthemewithaclearcall-to-actiontoobtainmoreinformationaboutthearea(i.e.countyorregionlogoornameandURLortoll-freenumber).Astandardmarketingadvertising“template”mustbeusedtocreatecontinuityandanidentityforyourcounty/region.Thisyearyouarerequiredtosubmitarenderingofyourproposedtemplateandalistofpotentialco-oppartnersinyourmarketingplanwhenyouapplyforfunds.
ItistheresponsibilityoftheTPAtocoordinatecooperativeprogramswithtourismpartners.UndernocircumstancescanamediaentityorprivatebusinessactasabrokeronbehalfoftheProgram.FailuretofollowtheCooperativeMarketingprocedurescanleadtoadeterminationofnon-compliancewiththeProgram.
C. ADVERTISING
DIGITALMARKETINGMatchingFundscanbeusedfordigitalmarketingincludingbutnotlimitedtoonlineadvertising,searchoptimizationande-marketing.Theuseofdigitalmarketingisstronglyencouragedtoreachconsumerswheretheyplantravel.Itisefficient,costeffectiveandmeasurable.Forwebsitesthatcontaincountyorregionalinformationotherthantourism,thecall-to-actionfordigitalmarketingmustleaddirectlytotourismrelatedcontent.ThesuppliedILOVENEWYORKlogowithspecificsizeandlocationrequirementsmustappearonalldigitalmarketing.Specificlogotobeusedfordigitalmarketingprojectswilldependonthenatureoftheproject.PleasereferenceSectionIIIA.forlogousage. 54
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PleaseNote: I LOVENEWYORKLOGO isnot required tobeusedon image-based advertisements on Facebook, Twitter, Instagramor other socialmediaplatforms. Videos appearing in social media ads must still adhere to logoguidelines.IneligibleExpenses:Advertisingthatdirectsconsumerstopagesorsitesthatarenottourismrelated.NEW:CostsrelatedtoDigitalMarketingmustbereportedundertheDigitalMarketingcategoryinQuarterlyReports.
PRINTMatchingFundscanbeusedforproductionandplacementofprintmedia.Printadvertisingmustbeplacedoutsideofthecounty/regionwiththeexceptionofacountyplacinganadintheRegionalTravelGuide.AregionmaynotplaceanadinacountyTravelGuide.Advertisingprojectsmustbepartofanoverallapprovedcounty/regionmarketingcampaign.Printadscannotbelimitedtoasingleattraction,businessorevent.ExceptionsasnotedabovemaybemadeuponapprovalfromtheDepartment.Exceptionswillonlybemadeiftheindividualattraction,businessoreventistheprimarytourismassetortheonlyoneofitskind(e.g.adownhillskiareaoriconiclandmark)forthecountyorregion.Forapprovedexceptions,theprojectmustincludethecounty/regionmarketingthemeandaclearcall-to-actiontoobtainmoreinformationaboutthecountyorregion.Ideally,ifapproved,asingleattraction,businessoreventshouldbecoupledwithothertourismopportunitiesinthearea(e.g.accommodations,restaurants,shopping)todriveincrementalbusinessandencouragelongerstays.The supplied I LOVE NEW YORK logo, with specified size and locationrequirements,mustappearonallprintads.Specificlogotreatmentsmayvarydependingonwhatismostappropriatefortheparticularad.PleasereferenceSectionIIIA.forlogousage.FinalprintadvertisingmustbeapprovedbytheDepartmentbeforerelease.
RADIOMatchingFundscanbeusedforproductionandplacementofradioadvertisingandmustbep