Total Terminal Maintenance - kalmarind.com · DPW Container TerminalDPW Container Terminal ......
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Transcript of Total Terminal Maintenance - kalmarind.com · DPW Container TerminalDPW Container Terminal ......
Total Terminal Maintenance
A New Service Concept fromA New Service Concept from Kalmar
CARGOTEC IN BRIEFCARGOTEC IN BRIEF• World’s leading provider of cargo handling solutions
• Net sales in 2006 were EUR 2.6 billion
• Approximately 11,000 employees
• Operates in over 160 countries
• Class B shares listed on the Helsinki Stock Exchange (CGCBV)• Class B shares listed on the Helsinki Stock Exchange (CGCBV)
COMPANY STRUCTURECOMPANY STRUCTURECARGOTEC
HIAB KALMAR INDUSTRIES MacGREGOR
KALMAR TRAILERLOGISTICS
KALMAR INDUSTRIALSYSTEMS
KALMAR CONTAINERHANDLING
KALMARSERVICES
OTHERSRTC BROMMALOGISTICS SYSTEMS HANDLING SERVICES RTC, BROMMA
KALMAR IN BRIEFKALMAR IN BRIEF
KALMAR PRODUCTSKALMAR PRODUCTS
KALMAR CUSTOMERSKALMAR CUSTOMERS1. Ports and terminals from small
stevedoring companies to large international terminal operators around the worldthe world
2. Heavy industry from the wood and timber handling to steel factories andtimber handling to steel factories and paper mills
3 Distribution and logistics from RoRo3. Distribution and logistics from RoRo ships to global express, transportation and logistics companies
KALMAR FUNDAMENTALSKALMAR FUNDAMENTALSBest cost over lifetimeBest cost over lifetime• Modern & innovative technology • Lasting equipment• Lasting equipment• Parts and service
Kalmar is the technology forerunner. Our lasting equipment, global network and service offering ensure our customers find that working with us increases their productivity.
KALMAR FUNDAMENTALSKALMAR FUNDAMENTALSGlobal networkGlobal network• Reliable and trustworthy partner• Investing in sales & service networks• Investing in sales & service networks• Ability to serve also the biggest
customers
We have the largest service networks in the industry. We take advantage of our global resources to ensure that our customers always get the best service.
KALMAR FUNDAMENTALSKALMAR FUNDAMENTALSLocal serviceLocal service• Local customer service• Innovative service development• Innovative service development• Understanding local cultures
We are near out customers everywhere. Knowing our customers’ local conditions is a key for the promise we give our customer: Value every week, day and hour.
KALMAR FUNDAMENTALSKALMAR FUNDAMENTALSContinuous developmentContinuous development • Investing in automation• Environmentally friendly solutions• Environmentally friendly solutions• Developing new services
Our technology is continuously developed to improve our customers productivity and to enforce environmentally friendly solutions.
TOTAL TERMINAL MAINTENANCEA NEW SERVICE CONCEPT
WHAT IS TOTAL TERMINAL MAINTENANCE?
WHY WHY KALMAR?KALMAR?
A WIN WIN COMBINATIONA WIN WIN COMBINATIONA WIN-WIN COMBINATIONA WIN-WIN COMBINATION
A SEA CHANGE FOR THE INDUSTRYA SEA CHANGE FOR THE INDUSTRY
SHARING EXPERTISE AT DESIGN STAGESHARING EXPERTISE AT DESIGN STAGE
SKILLS INSKILLS INSKILLS IN PARTNERSHIPSKILLS IN PARTNERSHIP
INNOVATIVE PLANNING AND INNOVATIVE PLANNING AND RESOURCE MANAGEMENTRESOURCE MANAGEMENT
SKILLS IN PARTNERSHIPSKILLS IN PARTNERSHIP
THE WORLD PORT THROUGHPUT IN TEUm
9001000
600700800
300400500600
0100200300
095 96 97 98 99 OO O1 O2 O3 O4 O5 O6 O7 O8 O9 1O 15
Current Forecast
MAIN REASONS FOR OUTSOURCING IN %
50
60
30
40
50
0
10
20
d e t r n t t n l t
Gre
enfie
ld
of p
eopl
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shi
ft
ew o
wne
r
our u
nion
olve
men
t
rove
men
t
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ctio
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vem
ent
G
Lack
o
Tech
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Ne
Labo invo
OC
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pr
Cos
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Serv
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RO
WIDE RANGING MAINTENANCE EXPERTISE
GLOBAL PRESENCE, LOCAL PROMISE
EVERY 4TH CONTAINEREVERY 4TH CONTAINERMOVEMENT IN THE
WORLD IS COMPLETED BYMOVEMENT IN THE
WORLD IS COMPLETED BYWORLD IS COMPLETED BYKALMAR EQUIPMENT
WORLD IS COMPLETED BYKALMAR EQUIPMENTKALMAR EQUIPMENTKALMAR EQUIPMENT
BUILDING STRONGBUILDING STRONGBUILDING STRONG PARTNERSHIPS
BUILDING STRONG PARTNERSHIPS
FULL COMMITMENT TOFULL COMMITMENT TOFULL COMMITMENT TOHEALTH AND SAFETY
FULL COMMITMENT TOHEALTH AND SAFETY
LOST TIME INJURY FREQUENCY RATE
1618
10121416
/ Milli
ons
68
10
s W
orke
d
024
Hou
rs
02001 2002 2003 2004
Industry average (source: Deltalings) Kalmar
BESPOKE SOLUTIONSBESPOKE SOLUTIONS
THE DEVELOPMENT PHASE
Detail on specifications of the fleet/equipment
Plan of approach
Contract development
Scope of supply
Set up and discuss the maintenance management structure
THE DEVELOPMENT PHASE
Set up formal communication for contact development
Set up framework for the agreement
KPI agreement and definition
Risk and reward discussion and agreement
Price and conditions agreement
THE DEVELOPMENT PHASETHE DEVELOPMENT PHASE
CHART
OUR KEY CUSTOMERSFAA Aarhus Stevedoring Company (Cargonet)
ICTSI Container Terminal Madagascar AfricaICTSI Container Terminal – Madagascar Africa
HPH Container Terminal – Holland
PSA Container Terminal HollandPSA Container Terminal – Holland
HPH Container Terminal – Rotterdam Holland
Corus Group (Steel Industry) UKCorus Group (Steel Industry) – UK
APM Empty Container Depot – Rotterdam Holland
OVAKO Global Steel Industry HollandOVAKO Global Steel Industry – Holland
SE Saw Mill – Sweden
WWL Global RORO Company Sweden / NorwayWWL Global RORO Company – Sweden / Norway
OUR KEY CUSTOMERSSabah Ports Container Terminal – Malaysia
DPW Container Terminal Antwerp BelgiumDPW Container Terminal – Antwerp Belgium
CMA/CGM Container Terminal – Marseille / Fos France
SE Saw Mills Austria / Czech Republic / GermanySE Saw Mills – Austria / Czech Republic / Germany
RSC Railway Container Terminal – Rotterdam Holland
SCA Interforest Container Terminal / Rotterdam HollandSCA Interforest Container Terminal / Rotterdam Holland
APM Container Terminal – Mumbai India
STEVECO Container Terminal Kotka FinlandSTEVECO Container Terminal – Kotka Finland
SRMP Container Terminal – La Reunion Island Africa
Hind Terminals / MSC Container Terminals IndiaHind Terminals / MSC Container Terminals - India
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :SRMP:/Container terminal; La reunion Island/ Africa
Service: Full service maintenance 24/7/365Paid by the hour
Equipment:• Yard cranes• Straddle carriers• Reach stackers• Terminal tractors• Fork lift trucks all makes• Terminal chassis
Special:• Kalmar set up a joint venture with a local company
to assure agreed upon performance of the equipment g p p q pof the terminal.
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :STEVECO/Container terminal /Kotka Finland
Service: Full service maintenance 24/7/365Paid by the hour
Equipment:• Straddle carriers• All other terminal equipment.
Special:• Customer asked Kalmar to build a work shop as part
of the full service contract.• The customer pays a fixed rate per hour for the usage
of the machines (including workshop).
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :APM /Container terminal/ Mumbai India
Service: Full service maintenance 24/7/365Paid by the hour
Equipment:• Yard cranes• Reach stackers• Empty Container Handlers
Special:• Agreement includes the supply of drivers for all shiftsg pp y• Greenfield
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :SCA interforest/Container terminal / Rotterdam Holland
Service: Full service maintenance 24/7/365Paid by the hour
Equipment:• Ship to shore cranes• Reach stackers• Terminal tractors• Lift trucks
Special:p• Total terminal maintenance is outsourced
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :RSC/ Railway Container terminal Rotterdam
Service: Full service maintenance 24/7/365Paid by the hour
Equipment:• Reach stackers• Terminal tractors• Chassis• Yard cranes/RMG (under negotiation)
Special:p• Inland terminal
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :SE/ Saw mill ; Sweden
Service: Full service maintenance 24/7/365Paid by cubic meter wood
Equipment:• Log stackers• Fork lift trucks all makes• Various other equipment
Special:• Kalmar took over the work shop, 30 service engineersp g
and all drivers from the customer
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :WWL/ Global RORO company ; Sweden/ Norway
Service: Full service maintenance 24/7/365 for on board rolling equipmentFixed ratesFixed rates
Equipment:• Terminal tractors• Heavy Fork lift trucks all makes• Trailors• Goose necks• Various other equipment
All b k i• All backup units
Special:• Kalmar global service network makes it possible to replace on board engineers by flexible g p p g y
capacity on shore to service the equipment. Sailing in all time zones and calling many ports inthe world
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :OVAKO /Global Steel industry; Holland
Service: Maintenance 24/7/365 for all equipment;Fixed rates per monthEquipment is off balance financedEquipment is off balance financed
Equipment:• Terminal tractors• Heavy fork lift trucks all makes• Trailers• Various other equipment• All backup units
Special:• All equipment of the plant in one maintenance contract
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :Corus group/ Steel industry/ UK
Service: Maintenance 24/7/365 for all logistic equipment;Machines rented out to the customerPrice per hourPrice per hour
Equipment:• Coil handlers• Tow tractors• Heavy and medium lift trucks• Combi lift warehouse stackers
Special:• All equipment of the logistics of one plant
in one maintenance contract
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :HPH /Container terminal; Rotterdam; Holland
Service: Maintenance 24/7/365 for all equipmentFixed rates per hourMachines rented out to the customerMachines rented out to the customer
Equipment:• Reach stackers• Empty container handlers• Terminal tractors• Trailers
Special:• All equipment of the plant in one maintenance contract.• Workshop built and maintained by Kalmar
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :PSA / Container Terminal / Holland
Service: Preventative maintenance on STS cranes;Fixed rates
Equipment:• STS cranes• Reach stackers• Empty container handlers
Special:• Kalmar global service network makes it possibleg p
to replace on board engineers by flexible capacityon shore to service the equipment. Sailing in alltime zones and calling many ports in the world
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :FAA Aarhus stevedoring company (Cargonet)
Service: Full maintenance contractWorkshop Design support
Equipment:• Straddle carriers• Reach stackers (offered sale and leaseback)• All other equipment sale and lease back offered
Special:• All equipment to be maintained by one company q p y p y
Kalmar Danmark A/S. Different makes New Kalmar established company
Customer :
SERVICE LEVEL AGREEMENTS IN ALL FORMSCustomer :ICTSI/ container Terminal / Madagascar Africa
Service: TOTAL TERMINAL MAINTENANCEFixed rates
Equipment:• Mobile harbor cranes• Reach stackers• Terminal tractors• Tailors• Lift trucks
Special:• All equipment to be maintained by one company• Different makes• Difficult logistic processesg p
CONTAINER TERMINAL DEVELOPMENTCONTAINER TERMINAL DEVELOPMENT
THE CATALYST FOR CHANGETHE CATALYST FOR CHANGETHE CATALYST FOR CHANGETHE CATALYST FOR CHANGE
A COMMITMENT TO EXCELLENCE
EUROMAX TERMINAL MAINTENANCE STRATEGY
The concept of Euromax is a new strategy in p gycontainer terminal management in Europe:
• The objective of the project team is to choose one supplier for the equipment of the terminal;
Th bj ti f th j t t i t t th i t f• The objective of the project team is to outsource the maintenance of the terminal;
The partner has to agree pon a ser ice le el agreement ith• The partner has to agree upon a service level agreement with Euromax. In the agreement there will be agreed upon KPI’s with a risk and reward system.
EUROMAX TERMINAL MAINTENANCE STRATEGY
• Maintenance will be• Maintenance will be outsourced
• Parties have to agree upon a service level agreement
• Contract has fixed prices and agreed upon KPI’s
STARMAXSTARMAX• Consortium Stork/KalmarConsortium Stork/Kalmar
• 65 fte dedicated;
• In phase I ; machines on contract;
MAINTENANCE
INFRA EQUIPMENT ICT • In phase I ; machines on contract;• 16 x STS;• 58 x A RMG;
96 AGV’
ELECTRICAL & COMMUNICATIONS
CRANESNETWORKS
• 96 x AGV’s;• 20 x TT• 120 Trailers;
3 RST
CIVIL
BUILDINGS
VEHICLESHARDWARE
SOFTWAREOTHER EQUIPMENT• 3 RST;• 6 LFT.
HELPDESK
WHAT WE ARE DELIVERINGWHAT WE ARE DELIVERING
ENGAGEMENT FRAMEWORK
Asset Performance
Maintenance Management
Human Resources Management
SHEQ Management A O
Do The Right ThingsEffectiveness
Financial Management
Installation Management
Maintenance Concept ManagementAvailabilit
Mainten
Com
plia
Operation
Do The Things RightEfficiency
Maintenance Concept Management
Work Order Management
First In Line Maintenance
ty / Reliab
nance Cos
ance -Saf
nal Excell
At The Right Price(Sub) Contract Costs
Shutdown
Material Management
Facility Management
bility
st fety
ence
Outsourcing
Information Management
MODEL ENABLERS RESULTS
TYPICAL PROJECT ENGAGEMENT STRUCTURE
Terminal Board Kalmar Board
Terminal contract managerTerminal contract manager
Maintenance Manager
Control / Admin CMMS Maintenance Engineering
Bedrijfsburo and Control RoomLogistics / Warehouse ICT Team
Equipment Maintenance
Specialist Industry Services
Infra-Partner Partner X / Sub Contracter
Resource Pool Kalmar
Centre of Expertise
Resource Pool SpecialistResource Pool Specialist Industrial Services
SUCCESS FACTORSSUCCESS FACTORS
ContinuousDeveloping KPIs
Skilled Resources
MaintenanceConcept
TransparencyContinuous Training
MEETING OBJECTIVES
