TOTAL QUALITY MANAGEMENT - TOYOTA PPT..pptx

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TOTAL QUALITY MANAGEMENT

Transcript of TOTAL QUALITY MANAGEMENT - TOYOTA PPT..pptx

TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

Toyota Motors is the tenth most important company in the world according toFortune Global 500. One of the only companies on the list to directly address TQM. Toyota Motors Co., Ltd. has received, The Demings Application Prizein 1965 and The JapanQuality Control Award in 1970. For Toyota, TQM is based on the concept of: 1. Customer first.2. Kaizenmeaning continuous improvement and 3. Total participation which means the involvement and input of all employees.

Toyotas Core Principles: Customer First

Over its 75-year history, Toyota has strived to listen tothe Voice of the customer.In 2005, Toyota established - Customer Quality Engineering Division Global problem registration system. Established theCustomer First(CF) Committee: CF principle in entire company. TheCF principle- Foundation of Toyotas history ofCustomer Relations Activities.Heavy Focus on the Voice of the customer Voice of Customer enhances customer satisfaction and the quality.E.g. :- Customer Service Telephone line was made toll-free in 1990. They have Customer Month in which the company holds even more customer satisfaction events, seminars and reviews

Toyotas Core Principles: Kaizen

Kaizen - continuous improvement. Aim- Toimproveand obtainzero defects. Techniquesfor continuous improvement:Eliminating waste of time.Eliminating fear of workers to report problems to their supervisorsElimination of mistakes from the root of the cause.Creating a relationship of satisfaction between customers with their providers;.Creating long-term solutions through intellectual and mathematical rationalization rather than quick, short-term solutions.Toyotas Steps to induce TQMToyota launched theCreative Idea Suggestion Systemin 1951 to support and encourage employees in making effective contributions to the companys development. Toyota introduced Statistical Quality Control (SQC) in 1949.Toyota has continued to make advancements in TQM through employee training in QC, target-setting and even TQM employee networks. As of 2011, the total number of suggest ideas hit40 million.Implementation of TQMToyota Motors has a world-wide reputation for efficient and lean manufacturing, called TPS(Toyota Production System). TPS is based onfive principles:1. Always be faithful to your duties, thereby contributing to the Company and to the overall good.2. Always be studious and creative, striving to stay ahead of the times.3. Always be practical and avoid frivolousness.4. Always strive to build a homelike atmosphere at work that is warm and friendly.5. Always have respect for spiritual matters, and remember to be grateful at all times.

Chart of Toyotas TPS

Pull system or Kanban

The 5S system at Toyota

The 5S System at Toyota5Sis one of Toyota Production Systems (TPS) many renowned philosophies, which aims to keep things in order,make problems more visible and in turn, quicker to solve.Sort: Sort through all items at a workstation and separate what is needed on a daily basis

Straighten or Set in order: This step involves painting marks around each tool or piece of equipment. every time a tool is taken from its place, it is indicated that it is missing.

Shine: Once everything has been set in order, workers take on a thorough cleaning process which they will practice daily.

Standardize.:After setting things in order and cleaning, its time to reflect on the three previous steps and now implement them effectively.

Sustain: The aim is to turn each of the four previous steps into ahabit.CONCLUSIONThe Toyota production system is a practical and effective as it popped out from the real life experience of the organization. This system is enriched with practical effects, actual practices and implications over the analysis.This system has a vital role in developing the quality of operations of the companies all around the world. Even to this date hundreds of western companies are using the Toyota quality management methods which are a clear indication of Toyotas success.