Total Quality ManagementInstructor: Hank Sobah

Leadership and Strategic Planning

What criteria make up an organization?

Organizational Structures

Autocratic Paternalistic Team Based Collegial

Characteristics of Culture

According to The American Heritage Dictionary, culture is defined as:– “ the totality of socially transmitted behavior patterns,

arts, beliefs, institutions, and all other products of human work and thought characteristic of a community or population”

Culture is definitely something that is mutually shared by all members of the group

Does is change or does it stay the same?

Leadership“A leader is a person you will

follow to a place where you wouldn’t go by yourself.”

Joel Barker, Futurist

Five Leadership Practices Common to Successful Leaders

Taken from:The Leadership Challenge,Kouzes and Posner

Challenging the ProcessSearch for opportunities

Experiment and take risks

• Leadership is an active process

• Leaders are early adopters of innovation

• Leaders learn from their mistakes as well as their successes

Inspiring a Shared VisionEnvision the future

Enlist others• Every social movement begins with a dream, it is the force

that invents the future

• It is the desire to make something happen, to change the way things are, to create something no one has created before

• Leaders breath life into the hopes and dreams of others and enable them to see the exciting possibilities that the future holds

• To enlist people in a vision, a leader must know their followers and speak their language

Enabling Others to ActFoster collaboration

Strengthen others

• Leaders do not achieve success by themselves• Leaders build teams, encourage collaboration, and

empower• The effect of enabling others to act is to make

them feel strong, capable, and committed then their energies will be used to produce extraordinary results

Modeling the WaySet the examplePlan small wins

• Leaders must direct the course of action • A job gives authority, behavior earns you respect• Behavior must be consistent with state beliefs. . .

Walk the talk• Leaders act in ways that are consistent with their

beliefs, they are persistent in pursuit of their visions, and they are always vigilant about the little things that make a big difference

Encouraging the HeartRecognize individual contribution

Celebrate accomplishments

• Celebrate from time to time– the climb to the top is arduous and long, people

become exhausted, frustrated, and disenchanted- they are often tempted to give up

• Genuine acts of caring draw people forward

Characteristics of Superior Leaders

Honesty Competent Forward Looking Inspiring Intelligent Fair Minded Broad Minded Straight Forward

Imaginative Dependable Supportive Courageous Caring Cooperative Mature Ambitious

Managers versus Leaders

Managers– Plan

– Organize

– Direct

– Control

Leaders– Coach

– Facilitate

– Support

– Delegate

The Communication Process

Verbal

Non Verbal

Recognition

How does your organization show appreciation?

Strategic Quality Planning Vision Mission Values Objectives Strategies Goals Actions Outcomes

Vision “ An image of our desired future” The link to seeing is significant, the more richly detailed

and visual the image is, the more compelling it will be A desired future state for your organization in 3 - 5 - 10

years. Keep it fluid, it will change as you learn more about

yourselves Align it with the entire work force, fragmentation and

polarization will begin to disappear

Mission

Must connect with your overarching reason for existence

The main purpose of your organization; why it exists today

Values

The way in which your organization expects to travel to your desired future state; a behavioral roadmap

Objectives

What your organization will accomplish over the next year; within the existing strategic plan

Strategies

The ways in which your organization will accomplish stated objectives

Goals

Milestones for your organization as they relate to the strategies

Actions

The individual steps that you will follow to achieve the stated goals within the plan

Include responsibility party and timeframes This step is quantifiable

Outcomes

The results that your actions are intended to produce

Can be broken down into first, second, and third generation results

Strategic PlanVision:

Mission:

Value:

Objective #1:

Strategy #1: Goal #1:

Actions Responsibility Date

Additional reading on Leadership Covey (Principle-Centered Leadership) Bracey Rosenblum Sanford Trueblood (Managing from the Heart)

John Maxwell (Laws of Leadership) Peter Block (Stewardship) Laurie Beth Jones (Jesus CEO) Belasco & Stayer (Flight of the Buffalo)

John Kotter again (On what Leaders Really Do)

.....and of course any writings from our old friends P. Crosby, E.W.Deming, J. Juran.