Total quality management: a new perspective for improving quality and productivity
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International Journal of Quality & Reliabili ty ManagementTotal quality management: a new perspective for improving quality and productivity
A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-OlliArticle information:
To cite this document:A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-Olli, (1998),"Total quality management: a new perspectivefor improving quality and productivity", International Journal of Quality & Reliability Management, Vol. 15 Iss8/9 pp. 947 - 968Permanent link to this document:http://dx.doi.org/10.1108/02656719810199033
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Users who downloaded this artic le also downloaded:
Jamshed H. Khan, (2003),"Impact of total quality management on productivity", The TQM Magazine, Vol. 15Iss 6 pp. 374-380 http://dx.doi.org/10.1108/09544780310502705
Joyce M. Hoffman, Satish Mehra, (1999),"Operationalizing productivity improvement programs through totaquality management", International Journal of Quality & Reliability Management, Vol. 16 Iss 1 pp. 72-8http://dx.doi.org/10.1108/02656719910250890
Marilyn M. Helms, (1996),"Perspectives on quality and productivity for competitive advantage", The TQMMagazine, Vol. 8 Iss 3 pp. 5-10 http://dx.doi.org/10.1108/09544789610118403
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InnateExcellence
Product-based
Value-basedManufacturing-based
User-based
QUALITY
Source: Garvin (1984)
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Marketing
Design andEngineering
Finance andAccounting
Production
Customer
Research andDevelopment
Purchasing
IndustrialEngineering
Distribution
KeyInformation flow
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Manufacturing Systems(includes marketing, design &
engineering, production, finance,accounting, distribution, etc)
Feedback information flow
Feedback information flow
Input
OutputSupplier Customer
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Senior managementsupport
Good communication
Consultation
Total Quality Management
Continuousimprovements
Critical measurements
Elimination ofwaste and poorperformance
Worker involvement
Key people
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This article has been cited by:
1. Quality Production and Manufacturing 587-652. [CrossRef ]
2. Suraksha Gupta, V. Kumar. 2013. Sustainability as corporate culture of a brand for superior performance. Journal of World Business 48, 311-320. [CrossRef ]
3. Theodor Nebl, Anne‐Katrin Schroeder. 2011. Understanding the interdependencies of quality problemsand productivity. The TQM Journal 23:5, 480-495. [ Abstract] [Full Text] [PDF]
4. Evdokia Korakianiti, Dimitrios Rekkas. 2011. Statistical Thinking and Knowledge Management forQuality-Driven Design and Manufacturing in Pharmaceuticals. Pharmaceutical Research 28, 1465-1479.[CrossRef ]
5. Dag Näslund. 2008. Lean, six sigma and lean sigma: fads or real process improvement methods?. Business Process Management Journal 14:3, 269-287. [ Abstract] [Full Text] [PDF]
6. Juozas Ruzevicius, Roma Adomaitiene, Dalius Serafinas, Daiva Daugviliene. 2007. Peculiarities of Education Quality Assurance in Lithuania. Asian Journal on Quality 8:2, 1-19. [ Abstract] [PDF]
7. N. Kathiravan, S.R. Devadasan, M. Muhammed Zakkeer. 2006. Quality improvement oriented training
and education programme and its financial accounting system. Industrial Management & Data Systems 106:3, 380-406. [ Abstract] [Full Text] [PDF]
8. S. X. Zeng, C. M. Tam, Z. M. Deng, H. C. Wang. 2003. The Rise and Fall of Total Quality Managementin the Chinese Construction Industry. Architectural Science Review 46, 105-113. [CrossRef ]
9. Thomas Grünberg. 2003. A review of improvement methods in manufacturing operations. Work Study52:2, 89-93. [ Abstract] [Full Text] [PDF]
10. C.M. Tam, Z.M. Deng, S.X. Zeng, C.S. Ho. 2000. Performance assessment scoring system of publichousing construction for quality improvement in Hong Kong. International Journal of Quality & ReliabilityManagement 17:4/5, 467-478. [ Abstract] [Full Text] [PDF]