EMGT 901: Total Quality Management Using Six Sigma Techniques
Total Quality Management & 6 Sigma
-
Upload
chirag-rt -
Category
Leadership & Management
-
view
1.945 -
download
0
Transcript of Total Quality Management & 6 Sigma
![Page 1: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/1.jpg)
![Page 2: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/2.jpg)
Meaning of TQM
Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer
loyalty and customer satisfaction.
Total quality management ensures that every single employee is working towards the improvement of
work culture, processes, services, systems and so on to ensure long term success.
![Page 3: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/3.jpg)
Total Quality management can be divided into four categories:
• Plan• Do• Check• Act
Also referred to as PDCA cycle.
![Page 4: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/4.jpg)
Planning Phase• In this phase employees have to come up with their problems
and queries which need to be addressed. • Employees are required to do necessary research and collect
relevant data which would help them find solutions to all the problems.
Doing Phase• Employees develop a solution for the problems defined in
planning phase. • Strategies are devised and implemented to overcome the
challenges faced by employees. The effectiveness of solutions and strategies is also measured in this stage.
![Page 5: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/5.jpg)
• Checking PhaseChecking phase is the stage where people actually do a comparison analysis of before and after data to confirm the effectiveness of the processes and measure the results.
• Acting PhaseIn this phase employees document their results and prepare themselves to address other problems.
![Page 6: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/6.jpg)
Elements of TQM
The success of total quality management depends on following• Foundation• Building Bricks• Binding Mortar• Roof
![Page 7: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/7.jpg)
FOUNDATION includes:Ethics - Ethics is an individual’s understanding of
what is good and bad at the workplace.
![Page 8: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/8.jpg)
Integrity - Integrity refers to honesty, values and an individual’s sincerity at
workplace.
![Page 9: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/9.jpg)
![Page 10: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/10.jpg)
Trust - Trust improves relationship among employees and eventually helps in better decision making which further helps in implementing total quality management successfully.
![Page 11: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/11.jpg)
Bricks include: Training-Managers need to make their fellow workers aware of the benefits of total quality management and how would it make a difference in their product quality and eventually yield profits for their organization.
![Page 12: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/12.jpg)
Teamwork-Team work is a crucial element of total quality management. Rather than working individually, employees need to work in teams.
![Page 13: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/13.jpg)
Leadership-Total Quality Management needs to have a supervisor who acts as a strong source of inspiration for other members and can assist them in decision making.
![Page 14: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/14.jpg)
Binding Motar includes:• Communication : upward, downward, sideways-
Communication binds employees and extracts the best out of them. Information needs to be passed on from the sender to the recipient in its desired form.
![Page 15: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/15.jpg)
Roof: Recognition- Recognition is the most important factor which acts as a catalyst and drives employees to work hard as a team and deliver their lever best.
Every individual is hungry for appreciation and recognition.
![Page 16: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/16.jpg)
BENEFITS OF TQM
Advantages unique to TQM1.It makes a company a leader and not follower.2.TQM creates goal direction connection between customer, management and workers. Everyone is motivated to contribute. 3.It makes the company more sensitive to customer needs
![Page 17: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/17.jpg)
Benefits to customers1.Fewer problems with product or service.2.Better customer care.3.Greater satisfaction.
![Page 18: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/18.jpg)
5 Principles
![Page 19: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/19.jpg)
Produce quality work the first time
Quality is built into the processes for producing products or providing servicesContinual improvement measures are taken to ensure the processes work every time. Employees are empowered to make decisions to improve a process and are provided with continual training to develop their skills.
![Page 20: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/20.jpg)
Involves designing products or services that meet or exceed the customer's expectations. This involves the product itself, its functionality, attributes, convenience and even the means by which the information about a product is received by a client.
Focus on the customer
![Page 21: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/21.jpg)
Have a strategic approach to
improvementProcesses are developed and tested to ensure the product or service's quality. This also involves making sure suppliers offer quality supplies needed to produce products.
![Page 22: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/22.jpg)
Continuously
Always analyzing the way work is being performed to determine if more effective or efficient ways are possible, making improvements and striving for excellence all the time.
![Page 23: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/23.jpg)
Encourage mutual respect and teamwork
Important because it fosters a single-organizational culture of excellence by knowing that every employee from top to bottom of the hierarchy holds the same core principles at heart.
![Page 24: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/24.jpg)
![Page 25: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/25.jpg)
![Page 26: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/26.jpg)
![Page 27: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/27.jpg)
What Is • Six Sigma at
many organizations simply means a measure of quality that strives for near perfection.
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects.
![Page 28: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/28.jpg)
6 Sigma
• Improve Customer Satisfaction• Standardize Business Development• Ensure Industry and Government Compliance• Develop Career Growth Opportunities
![Page 29: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/29.jpg)
6 Sigma MethodologySix Sigma has 3 key methodologies:• DMAIC: It refers to a data-driven strategy for
improving processes. This methodology is used to improve an existing business process.
• DMADV: Data-driven strategy for designing products & processes. This methodology is used to create new product designs or process designs
• DFSS: Design For Six Sigma. DFSS is a data-driven strategy for designing or redesigning a product or service from the ground up.
![Page 30: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/30.jpg)
![Page 31: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/31.jpg)
![Page 32: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/32.jpg)
![Page 33: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/33.jpg)
![Page 34: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/34.jpg)
![Page 35: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/35.jpg)
![Page 36: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/36.jpg)
![Page 37: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/37.jpg)
![Page 38: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/38.jpg)
![Page 39: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/39.jpg)
![Page 40: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/40.jpg)
Benefits
• Up to 50% process cost reduction• Cycle-time improvement• Less waste of materials• A better understanding of customer
requirements, increased customer satisfaction and
• More reliable products and services companies that practice Six Sigma.
![Page 41: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/41.jpg)
It is acknowledged that Six Sigma can be costly to implement and can take several years before a company begins to see bottom-line results. Texas Instruments, Scientific-Atlanta, General Electric, and Allied Signal are a few of the
![Page 42: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/42.jpg)
Implementation Roles
• Executive leadership• Champions• Master Black Belt• Black Belts• Green Belt
![Page 43: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/43.jpg)
Criticism
• Lack of originality• Role of consultants• Potential negative effects• Over-reliance on statistical tools• Lack of systematic documentation
![Page 44: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/44.jpg)
![Page 45: Total Quality Management & 6 Sigma](https://reader035.fdocuments.us/reader035/viewer/2022070520/58f9c09b760da32f4b8b541f/html5/thumbnails/45.jpg)