Toronto to360 Wayfinding - City of Toronto are wide reaching for visitors, residents and businesses....
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Toronto TO360 Wayfinding 2018 implementation handbook
Transcript of Toronto to360 Wayfinding - City of Toronto are wide reaching for visitors, residents and businesses....
1to360 2018 implementation handbook
Toronto to360 Wayfinding2018 implementation handbook
2 to360 2018 implementation handbook
5 m
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O’Keefe Ln
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M e l i n d a S tCo l b o r n e S t
D u n d a s S q
Orilla St
Centre Ave
Fo ste r P l
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H a g e r m a n S t
James St
Sheppard St
A l b e r t S t
Chestnut St
A rmoury St
S h u te r S t
R i c h m o n d S t ER i c h m o n d S t W
Ad e l a i d e S t W Ad e l a i d e S t E
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York StYork St
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Scott St
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D U N DA S ST WDUNDAS ST E
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K I N G ST W K I N G ST E
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Trinity Squareand Labyrinth
CloudGardens
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DowntownDiversityGarden
Nathan PhillipsSquare
Toronto-DominionCentre
CommerceCourt
Sun LifeCentre East
SheratonCentre
One QueenStreet East
St Michael'sHospital
City HallLibrary
DoubleTree byHilton Toronto
Downtown
Toronto MarriottDowntown Eaton
Centre
DundeePlace
ExchangeTower
RichmondTower
OxfordTower
RichmondAdelaideCentre
BayAdelaideCentre
Trump InternationalHotel & Tower
Toronto
Li Ka ShingKnowledge
Institute
CityTV
Bell TrinitySquare
YongeRichmond
Centre
Commerce Court West
CommerceCourt South
1 KingWest
CommerceCourt East
CommerceCourt North
ScotiaPlaza
DesignExchange
Ernst &YoungTower
MasseyHall
Elgin and WinterGarden Theatre
Centre
Ed MirvishTheatre
Toronto EatonCentre
Hudson’s Bay
Church of theHoly Trinity
TextileMuseumof Canada
Four SeasonsCentre for thePerforming Arts
OsgoodeHall
Omni KingEdward Hotel
TorontoCourthouse
TD BankTowerTD West
Tower
TD NorthTower
Yonge-DundasSquare
FirstCanadian
Place
Old City Hall
TorontoCity Hall
FINANCIALDISTRICT
3to360 2018 implementation handbook
The benefits of an integrated multi-modal wayfinding system are wide reaching for visitors, residents and businesses. The development of a wayfinding system for Toronto is expected to help people identify and connect places, encourage people to walk, encourage exploration, build confidence and trust to walk, and stimulate economic growth.
4 to360 2018 implementation handbook
The project
The Toronto 360 Wayfinding project is being rolled out across the City. It is a central component of the City’s goal to make Toronto a more walkable, welcoming an understandable place for residents and visitors.
A wayfinding system enables people to orient themselves and navigate from place to place with confidence. Wayfinding is more than signs – it includes the consistent use and presentation of information such as landmarks, neighbourhoods, destinations and connections that help make the city more understandable for residents and visitors alike.
the project
The City of Toronto launched the Toronto 360 (TO360) Wayfinding project in 2011 to develop a unified multi-modal wayfinding system for the city.
Wayfinding information is communicated through a variety of touch points such as physical signage, handheld maps and digital media.
Following the successful completion of a pilot project in the City’s downtown core, TO360 is now being implemented across the city.
the benefits
An integrated multi-modal wayfinding system is expected to:
• Enhance the overall image of Toronto as a destination
• Increase visitors at key attractions and boost the local economy
• Increase confidence in walking, reduce walk times, and promote trips using multiple modes of transportation
• Improve the public realm and sense of community
5to360 2018 implementation handbook
A multi-modal wayfinding system
The project includes pedestrian, vehicular, cyclist and transit wayfinding information delivered consistently through both city and third-party systems.
Other international cities such as London, New York, and Vancouver have developed successful pedestrian wayfinding systems targeted to visitor and resident needs. Key to their success is the ability of these systems to support complete journeys, whatever transportation mode is chosen.
cycling wayfinding
Cycle wayfinding includes on-street signage and cycling information in other wayfinding systems.
vehicular destination signage
The Toronto City Council-adopted Vehicular Destination Sign Policy creates a framework for the selection and display of visitor destination signs on expressways and roads. This will allow visitors to reach their destinations safely and with confidence.
transit wayfinding
As part of City’s commitment to grow TO360 across the city, transit wayfinding will include approximately 1500 transit shelters.
Transit wayfinding is also being piloted by the Toronto Transit Commission and Metrolinx.
Toronto Walking Strategy The creation of a multi-modal wayfinding system is a goal of the City’s Walking Strategy.
Wayfinding programmes encourage people to include walking as part of their journey, reducing pressure on the transportation infrastructure, and making cities more healthy, vibrant places to live and work.
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CloudGardens
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City HallLibrary
RichmondTower
OxfordTower
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BayAdelaideCentre
Trump InternationalHotel & Tower
Toronto
Bell TrinitySquare
YongeRichmond
Centre
ScotiaPlaza
Hudson’s Bay
Four SeasonsCentre for thePerforming Arts
Omni King
FirstCanadian
Place
Old City Hall
FINANCIALDISTRICT
6 to360 2018 implementation handbook
Integration with others
Other divisions and organizations are also undertaking wayfinding projects. These initiatives are closely linked to TO360 and are being completed in a collaborative manner.
An effective wayfinding system connects places and enables people to move seamlessly from one transportation mode, wayfinding system or area to another. Seamless movement is supported by common base mapping, consistent graphic content, clear hand-offs between wayfinding systems, and information sharing supported by a clear set of rules.
TO360 is coordinated with the following wayfinding projects by partner divisions and agencies:
parks and trails wayfinding Wayfinding that provides consistent identification, orientation and navigation in and around parks & trails.
path wayfinding Wayfinding that allows people to navigate the PATH system with confidence using indoor routes that link to destinations and neighbourhoods.
metrolinx regional wayfinding
TO360 maps on wayfinding products that are part of the regional transit wayfinding harmonization project.
toronto visitor map Handheld visitor maps that are updated to the TO360 graphic standard.
bikeshare station wayfinding
Station maps that are updated to the TO360 graphic standard.
1to360 wayfinding strategy pilot sign location planning
Product Family
Product name: TO620
Plan symbol:
Overview:
Detail:
Product name: TO750
Plan symbol:
Product name: TO460
Plan symbol:
Overview:
Detail:
Product name: TO230
Plan symbol:
830
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Indicative product illustrations
Product name: Pillar
Plan symbol:
(Ad):
(Info): i
You are facing East at King St W and University Ave
You are facing East at King St and University Ave
Map key
Hotel
Municipal parking lots
Bike Share station
Main PATH entrances
Multi-bike parking
Information
Police station
Fire station
Hospital
Streetcar stop
Bus stop
Train terminal
Taxi rank
Cycle path
Transit
Subway
Subway Line
Regional rail/bus
National rail
UP Express Barrier-free subway entrance
TOP-01.14 A Issue 1 – March 2015
TO360To report damageor malfunction, pleasecall 1 866 827 8725
Fasion District 8 min8 min
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OLD CITY HALL
For nearly 70 years, Old City Hall was home to City Council. Toronto's second purpose-built city hall, it was designed by architect E.J. Lennox in the Richardsonian Romanesque style and constructed between 1888 and 1899. The building features monumental scaling, rich sculptural elements, and fine interior stained glass. It was the largest building in Toronto, containing courts, as well as municipal government.
Following the opening of new City Hall in 1965, this building faced the threat of demolition. Community advocacy helped secure the preservation Old City Hall and the building became a dedicated courthouse. It was designated a National Historic Site in 1989.
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RogersCentre
Roy ThomsonHall
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RyersonUniversity
Uni
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Art Galleryof Ontario
DOWNTOWNYONGE
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ST. LAWRENCEMARKET
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FINANCIALDISTRICT Air Canada
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Station St
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Pearl St
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TO-01.14B
Union StationSOUTH COREUnion StationSOUTH CORE
Osgoode SubwayFour Seasons CentreOsgoode SubwayFour Seasons Centre
Toronto-Dominion CentreFirst Canadian PlaceKing Subway
Toronto-Dominion CentreFirst Canadian PlaceKing Subway
FINANCIAL DISTRICT
King St W & University Ave
You are facing North at Front St and Bay St
You are facing North at Front St and Bay St
TOP-01.03 B Issue 1 – February 2015
TO360To report damageor malfunction, pleasecall 1 866 827 8725
Map key
Hotel
Municipal parking lots
Bike Share station
Main PATH entrances
Multi-bike parking
Information
Police station
Fire station
Hospital
Streetcar stop
Bus stop
Train terminal
Taxi rank
Cycle path
Transit
Subway
Subway Line
Regional rail/bus
National rail
UP Express Barrier-free subway entrance
Waterfront 4 min4 min
Met
ro T
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onve
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th5
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ent D
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in4
min
Toronto Eaton Centre4 min4 min
St L
awre
nce
Mar
ket
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in4
min
FINANCIAL DISTRICT
The Financial District, centred at King and Bay Streets, is the financial heart of Canada, home to the corporate headquarters of the country's major banks and most prominent firms. With origins dating to the 19th century, the Financial District and its o�ce towers have expanded to serve the growing financial sector's needs.
Since the 1960s, the skyscrapers of the Financial District have defined the city skyline, with towering buildings designed by some of the world's most famous architects, including I.M. Pei (Commerce Court West), Santiago Calatrava (Allan Lambert Galleria at Brookfield Place), and Mies van der Rohe (Toronto Dominion Centre). The area is also home to the city's largest collection of publicly accessible art, found in courtyards, parks, and on the streets.
An extensive network of underground walkways, known as the PATH, connects the towers of the Financial District and much of Toronto’s downtown. Each weekday, workers and visitors of the area are protected from the weather as they travel the PATH.
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alk
R i c h m o n d S tR i c h m o n d S t
Ad e l a i d e S tAd e l a i d e S tAd e l a i d e S tAd e l a i d e S t
MossPark
AllanGardens
GrangePark
RogersCentre
Roy ThomsonHall
St JamesPark
RyersonUniversity
CNTower
Art Galleryof Ontario
DOWNTOWNYONGE
QUEENWEST
CHINATOWN
KENSINGTONMARKET
OLD TOWN
ST. LAWRENCEMARKET
ENTERTAINMENTDISTRICT
FINANCIALDISTRICT
Air CanadaCentre
Union Station
St Patrick
Osgoode
St. Andrew King
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Bay AdelaideCentre
TrumpInternational
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1 KingWest
CommerceCourt East
CommerceCourt North
ScotiaPlaza
CommerceCourt
Royal BankPlaza
NorthTower
SouthTower
TDSouthTower
Hockey Hallof Fame
DesignExchange
Ernst &YoungTower
Omni KingEdward Hotel
Fairmont Royal York
Air Canada Centre
RBC Waterpark Place
Sony Centrefor the
Performing Arts
Toronto-DominionBank TowerTD West
Tower
TD North Tower
FirstCanadian
Place
Toronto-DominionCentre
Toronto HarbourCommission
Brookfield Place
FINANCIALDISTRICT
SOUTHCORE
G A R D I N E R E X PY
G A R D I N E R E X PY
Brookfield PlaceToronto-Dominion CentreFirst Canadian Place
Brookfield PlaceToronto-Dominion CentreFirst Canadian Place
Hockey Hall of FameSony Centre
St Lawrence TheatreST LAWRENCE MARKET
Hockey Hall of FameSony Centre
St Lawrence TheatreST LAWRENCE MARKET
FINANCIAL DISTRICT
Front St W & Bay St
Toronto-Dominion Centre 5 min
3 minSt Andrew Station 4 min Four Seasons Centre
Map key
Hotel
Municipal parking lots
Bike Share station
Main PATH entrances
Hospital
Multi-bike parking
Information
Police station
Fire station
Cycle path
Transit
Subway
Subway Line
Regional rail/bus
National rail
UP Express
Streetcar stop
Bus stop
Train terminal
Taxi rank
Barrier-free subway entrance
INFO_000 Issue 0 (test print) – March 2015
To report damageor malfunction, pleasecall 1 866 827 8725
TO360
TIFF Bell Lightbox 3 min3 min
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CloudGardens
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David PecautSquare
CommerceCourt
HiltonToronto
SimcoePlace
WSIB-CSPAAT
DundeePlace
St Andrew’sPresbyterian
Church
Sun LifeCentre East
Sun LifeCentre West
ExchangeTowerOxford
Tower
RichmondAdelaideCentre
BayAdelaideCentre
TrumpInternational
Hotel & Tower Toronto
YongeRichmond
Centre
CommerceCourt West
CommerceCourt South
1 KingWest
CommerceCourt East
CommerceCourt North
ScotiaPlaza
Royal BankPlaza
NorthTower
SouthTower
TDSouthTower
Hockey Hallof Fame
DesignExchange
Ernst &YoungTower
Omni KingEdward Hotel
FairmontRoyal York
Sony Centrefor the
Performing Arts
TD BankTower
TD WestTower
TD NorthTower
St LawrenceCentre forthe Arts
FirstCanadian
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Brookfield Place
Roy Thomson Hall
FINANCIALDISTRICT
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BerczyPark
BerczyPark
RoundhousePark
AlexandraPark
LittleNorway
Park
Canada’sSugar Beach
MossPark
AllanGardens
GrangePark
Yonge-DundasSquare
RogersCentre
Jack LaytonFerry Terminal
Roy ThomsonHall
TorontoCity Hall
St JamesCathedral
CNTower
Art Galleryof Ontario
RyersonUniversity
DOWNTOWNYONGE
BILLY BISHOPAIRPORT
DISCOVERYDISTRICT
GARDENDISTRICT
QUEENSTREET
WESTCHINATOWN
ALEXANDRAPARK
FASHIONDISTRICT
KENSINGTONMARKET
CITYPLACE
WATERFRONT
HISTORICQUEEN EAST
ST LAWRENCE
EASTBAYFRONT
ENTERTAINMENTDISTRICT
FINANCIALDISTRICT
SOUTHCORE
Union
Queens QuayFerry Docks Terminal
Union Station
KingQueenDundasCollege
St PatrickQueen’s Park Osgoode
St Andrew
Toronto-Dominion CentreFirst Canadian PlaceKing SubwayST LAWRENCE
Toronto-Dominion CentreFirst Canadian PlaceKing SubwayST LAWRENCE
Union StationSOUTH CORE
WATERFRONT
Union StationSOUTH CORE
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7to360 2018 implementation handbook
Pilot project
A pilot project was implemented in the downtown core, providing an opportunity to improve program delivery through an independent evaluation, product refinements, and value engineering.
The pilot project helps people move between Union Station, City Hall, the Entertainment District, and the St. Lawrence District.
pilot scope
The pilot project included 12 narrow signs, 4 wide signs, 5 finger post signs, updates to 12 existing wayfinding signs, and 38 transit shelter wayfinding maps.
pilot project evaluation
The City conducted independent pre- and post-implementation surveys to evaluate the impact of the pilot project.
Respondents were asked to rate wayfinding signage in the pilot area on a number of factors. All signage ratings significantly improved following the implementation of the pilot project, including:
Before After
Helps people find their way around:
61% 89%
Helps people make informed choices about walking routes:
39% 83%
Helps people learn about new and interesting locations or attractions:
44% 82%
Helps people feel comfortable walking by foot in local areas:
91% 98%
Business Case The business case that was completed in 2012 paved the way for the pilot project, which has since been updated based on the pilot evaluation.
It determined that for every dollar invested, almost four dollars are returned in transportation benefits (including capital costs and maintenance) over the 25-year life cycle of the project.
TO360 also delivers additional benefits such as increased tourism spending, lower emissions through reduced auto use, a more attractive public realm, and improved health due to increased walking.
8 to360 2018 implementation handbook
Wayfinding maps
Wayfinding users have differing information needs that are best met through a variety of products such as printed maps, signs, web-based maps and digital applications. Underlying all of these products is clear and consistent wayfinding information.
TO360 Digital StrategyA coordinated wayfinding strategy should include different media and touch points such as on-street signs, printed maps, web browser maps, and mobile apps.
Digital tools such as QR codes, RFI tags, wi-fi, and other technologies that support location-based services will be reviewed as part of this project.
Digital Base MapDigital base maps will be provided by the City, at no cost, for use in wayfinding products offered by TO360 partners.
heads-up mapping
Heads-up mapping that orients wayfinding maps in the direction the user is facing.
features for all users
Maps have been designed with a range of users in mind and include features such as contrasting sign content and clear lettering.
local identity
TO360 maps highlight the diverse neighbourhoods of Toronto by helping visitors and residents make connections to important landmarks and destinations, and between neighbourhoods.
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Toronto-DominionCentre
CommerceCourt
Sun LifeCentre East
SheratonCentre
City HallLibrary
RichmondTower
BayAdelaideCentre
Trump InternationalHotel & Tower
Toronto
Bell TrinitySquare
Commerce Court West
CommerceCourt South
West
CommerceCourt East
CommerceCourt North
DesignExchange
Ernst &YoungTower
Consistency of content and presentation is fundamental to effective wayfinding maps. A graphic standard has been developed that includes features such as the display of average walking distances and
standardized pictograms. Information is
55
prioritized using a content tiering system.
Centre
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Edward Hotel
TD BankTowerTD West
Tower
TD NorthTower
Old City Hall
TorontoCity Hall
FINANCIAL
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9to360 2018 implementation handbook
On-street signs
Consistency in design and placement is fundamental to effective wayfinding signs, providing predictability for users and establishing a consistent brand identity.
features for all users
Wayfinding signs include features for all users such as maps that are located between 90cm – 140cm above ground level.
well made and built to last
Durable materials are used such as stainless steel, tempered glass, and anti-graffiti coatings that will withstand the rigours of city streets.
customization
Standardized signs are paired with maps and graphics that are customized to reflect local character and landmarks.
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6
5
43
1
2
9
The family of TO360 on-street signs includes wide signs, narrow signs, finger posts, wall mount signs (single and double width) and transit shelter walking maps. Existing wayfinding signs will be updated to the TO360 standard.
1 Area identification usingcommon neighbourhood names
2 Pointers to nearby destinations
3 Historic and cultural interpretation
4 Context map (15 minute walk circle)
5 Detailed map (5 minute walk circle)
6 Legend
7 Partner identification
8 ‘Call 311’ logo for city maintenance requests
9 Capacity for future illumination
10 to360 2018 implementation handbook
Become a project partner!
TO360 has been a partnered project from the very beginning. Partnerships will continue to play a major role in the project as TO360 Wayfinding is implemented across the city.
Partner RequirementsOur project partners look for many of the same things that are needed by wayfinding users. They benefit from any wayfinding system that has the features required to help their members navigate the city and get to their destination (and back again) with confidence.
Project partners often look for a high-quality signs that are durable, attractive and contributes to the street character.
While the purpose of a wayfinding system is to help people navigate, TO360 helps partners in their marketing efforts by highlighting the destinations, landmarks, neighbourhoods, and the local character of the area.
TO360 relies on city funding for core deliverables such wayfinding design, database development and sign maintenance. Contributions from our wayfinding partners will focus on the supply and installation of TO360 signs in neighbourhoods and commercial areas.
wayfinding design services The Transportation Services Division will fund and be responsible for:
• Sign location planning studies
• Local stakeholder workshops
wayfinding map database The Transportation Services Division will fund and be responsible for:
• City-wide base mappping
• Detailed mapping to support area wayfinding installations
• Mapping database maintenance
sign supply and installation Where there is interest in partnering, BIAs and other partners will fund:
• Sign supply and installation*
• A one-time maintenance fee (10%)
sign and map repair and renewal The Transportation Services Division will fund and be responsible for:
• Sign cleaning and repair
• Periodic map updates
• Mapping database maintenance
July – Oct 2018
sign installation
sign production
permit drawings
Jan – Jun 2018
city funding approvals*
incorporate into workplan
Dec 2017
project confirmation
stakeholder workshop
Oct – Nov2017
sign location planning
initial budgeting
Sept2017
11to360 2018 implementation handbook
TO360 in your neighbourhood
TO360 on-street signs will be implemented in neighbourhoods where there is partner interest and pedestrian activity.
5 year roll-out strategy Rollout of TO360 on-street signs will grow outwards from the pilot project, including full coverage in the downtown area and focused coverage in and around main streets, BIAs, and transit stations.
Transit shelter walking maps will be rolled out across the city.
Depending on partner interest, the following (approximate) sign quantities are expected over this period:
• 480 – 560 on-street signs
• 1500 transit shelter walking maps
• 140 updated Astral wayfinding maps
• 270+ updated Bikeshare station maps
2018 sign costs The supply and installation of on-street signs has been tendered as a large multi-year contract to acheive cost efficiencies. Sign design and pricing will be refined further during the factory prototyping phase.
Sign costs include:
• map supply and sign installation
• a one-time maintenance fee of 10%.
Sign costs do not include:
• interpretive features such as historic photographs
* TO360 projects funded by BIAs are eligible for the EDC cost share program
Program Contributions (preliminary estimate)
45%Transportation Services Division
18%Economic Development & Culture Division
18%BIAs
19%Other Partners (signs outside BIAs)
Program Staffing and Operating Costs
100%Transportation Services Division
FINANCIAL DISTRICT
King St W & Bay St
Wide Totem $16,500–$17,500*
Narrow Totem $16,000–$17,000*
Finger Post $7,000–$7,700*
Single/Double Wall Sign $2,400 & $2,900*
12 to360 2018 implementation handbook
For further information please contact:
Chris Ronson TO360 Project Manager Pedestrian Projects, Public Realm Section Transportation Services City of Toronto
T +1 416-392-8008
completed in october 2017
all images by steer davies gleave unless otherwise stated
