TOPIC 29 DEFENSE MECHANISMS. P3 Help you deal productively with workplace dramas.
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Transcript of TOPIC 29 DEFENSE MECHANISMS. P3 Help you deal productively with workplace dramas.
Dysfunctional employee behaviors function to compensate for personal or professional inadequacies or insecurities = Psychological self-protection in the workplace from personal & professional stressors
COMPENSATION
Trying to make-up for something negative in your personal life with something positive in your professional life
FIXATIONObsessing about workplace
gossip, controversies, or interpersonal conflicts (to spice up your work life with constant
dramas)
1. Spends lunch hour talking to employees about dept. conflicts (fixation)
2. Loses his temper and fires someone; justifies it on grounds that the employee commuted a long distance to work each day (rationalization)
3. Skips out of warehouse when things get especially hectic & stressful (flight)
4. Sometimes goes home early with a bad headache after conflict episodes (conversion)
5. Yells at forklift operators whenever one of their buddies misses work (displacement)
6. At least once a day talks about winning the company bowling league (fantasy)