69%

97%

of Credit Union CEOs EXPECT TO SPEND

MORE ON TECHNOLOGY6

¹of financial services CEOs see

INNOVATION AS A KEY PRIORITY FOR

GROWTH¹

of Credit Union execssurveyed cited

REGULATORY RISK AS A

TOP CONCERN²

TRENDS AMONG

CREDIT UNIONCEO’S &

EXECUTIVES

63%

33%say UPGRADING AND SIMPLIFYING CORE TECH PROGRAMS is the most important IT

investment for improving member

experience5

PRIORITIES21% of credit unions rank risk

data aggregation as a top IT investment priority4

REGULATION72% of credit unions reported

ongoing regulatory compliance challenges3

HAPPY MEMBERS63% of credit unions want

to use technology for better member service6

TECHNOLOGY USAGE57% credit unions want to

use technology for better efficiencies6

FAVORITISM89% of credit union members

favor a credit union over a bank7

150 MILLION US adults are

using mobile banking in 20185

of execs are PLANNING TO INVEST IN NEW

TECHNOLOGIES to be better prepared for

regulatory compliance initiatives¹

31%

MEMBER EXPERIENCERegardless of asset size, large and

small credit unions alike must begin developing a cohesive vision for

member experience8

RISK MANAGEMENTFewer than 1 in 5 credit unions

believe their organizations have a comprehensive risk management

program in place3

THE CLOUD SERVICES COMPANY TM

IP

MOBILEBANKING

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TOP CREDIT UNION TRENDS

Sources: 1. Wolters Kluwer, Financial Services Regulatory & Risk Management Indicator, October 15, 2014 / 2. Callahan & Associates, 2014 Callahan & Associates Technology Priorities Survey / 3. PwC, Retail Banking 2020: Evolution or Revolution? / 4. KPMG, 2014 Banking Industry Outlook Survey, October 2014 / 5. Javelin Strategy and Research / 6. Abound.com, “Insights Survey Report of Credit Union Executives, March 2015” / 7. CUNA / 8. CUNA TechnologyCouncil.org, “Omnichannel: Buzzword or Strategy?” June 2, 2014