Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users...

8
© 2013 IHS Inc. 1 www.ihs.com Top FAQs for IHS Standards Expert ® Answers to Your Top FAQs Every year the more than 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of the regular IHS Customers First surveys. IHS uses this feedback to develop concrete action plans and define development priorities. In addition, these verbatims often include common Frequently Asked Questions. In this document, you will find answers to the Top FAQs about features and functionality of IHS Standards Expert. Thank you to all our users who have submitted questions, and please keep the feedback coming! FAQ #1: How can I receive email notifications when documents change? ........................................... 2 FAQ #2: How can I find out what is included in my subscription? ......................................................... 3 FAQ #3: I need more space for the PDF file. How can I make it bigger?............................................... 4 FAQ #4: How does IHS decide which documents I can view and which documents I have to buy? ........................................................................................................................................... 5 FAQ #5: I can’t find the historical versions of standards; where are they? ........................................... 6 FAQ #6: In my search results list, I only want to see: (1) Active documents on the results list; (2) all documents, including all historical versions; and/or (3) documents that I have access to as part of my subscription. ................................................................................... 7

Transcript of Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users...

Page 1: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

© 2013 IHS Inc. 1 www.ihs.com

Top FAQs for IHS Standards Expert®

Answers to Your Top FAQs Every year the more than 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of the regular IHS Customers First surveys. IHS uses this feedback to develop concrete action plans and define development priorities.

In addition, these verbatims often include common Frequently Asked Questions. In this document, you will find answers to the Top FAQs about features and functionality of IHS Standards Expert. Thank you to all our users who have submitted questions, and please keep the feedback coming!

• FAQ #1: How can I receive email notifications when documents change? ........................................... 2

• FAQ #2: How can I find out what is included in my subscription? ......................................................... 3

• FAQ #3: I need more space for the PDF file. How can I make it bigger? ............................................... 4

• FAQ #4: How does IHS decide which documents I can view and which documents I have to buy? ........................................................................................................................................... 5

• FAQ #5: I can’t find the historical versions of standards; where are they? ........................................... 6

• FAQ #6: In my search results list, I only want to see: (1) Active documents on the results list; (2) all documents, including all historical versions; and/or (3) documents that I have access to as part of my subscription. ................................................................................... 7

Page 2: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 2 www.ihs.com

FAQ #1: How can I receive email notifications when documents change?

Answer: The Watch Lists feature in IHS Standards Expert allows you to set up personal and shared document lists, providing a method for you and your team to quickly and easily retrieve frequently needed documents. This feature can help you stay on top of regulatory and contract compliance issues. To view a document that provides step-by-step setup instructions you may access it via IHS Standards Expert > Training & Support > Tech Tips> Watch Lists

Page 3: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 3 www.ihs.com

FAQ #2: How can I find out what is included in my subscription?

Answer: To view standards subscriptions in IHS Standards Expert, click on the "What do I have Access to?" link on the Home (Search) page: Or click on the My Account tab and then the "What do I have Access to?" link:

Page 4: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 4 www.ihs.com

FAQ #3: I need more space for the PDF file. How can I make it bigger?

Answer: While viewing a document, click on the “Full Screen View” link in the upper left-hand corner to expand the PDF to full screen. To restore product features, click on the “Restore Product Features” link in the upper left-hand corner.

Page 5: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 5 www.ihs.com

FAQ #4: How does IHS decide which documents I can view and which documents I have to buy?

Answer: Documents that are enabled to “View” are included in your company or organization’s annual subscriptions to IHS Standards Expert. Documents that have an Order icon may be purchased using the Shopping Cart functionality in IHS Standards Expert. A document that provides step-by-step setup instructions for using and managing the Shopping Cart is available via IHS Standards Expert > Training & Support > Tech Tips> Shopping Cart

Page 6: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 6 www.ihs.com

FAQ #5: I can’t find the historical versions of standards; where are they?

Answer: After a document search has been performed, if there are historical versions of a document available, you can click on the “History” link to see all Historical versions included in the document’s family.

Page 7: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 7 www.ihs.com

FAQ #6: In my search results list, I only want to see: (1) Active documents on the results list; (2) all documents, including all historical versions; and/or (3) documents that I have access to as part of my subscription.

Answer: IHS Standards Expert users can set up their Search Preferences by clicking on the My Account tab and then, under My Account Options in the left-hand menu, clicking on the “User Preferences” link. Under Search Preferences, a user may select/de-select any or all of the default filters to be pre-checked before performing any search. Default filter options include Most Recent Revision, Active Status or My Subscription. Click the “Submit” button at the bottom of the page to save your preferences.

Page 8: Top FAQs for IHS Standards Expert - IHS ERC · Top FAQs for IHS Standards Expert ... 500,000 users of IHS Standards Expert submit thousands of comments and suggestions as part of

Engineering Support Tool > IHS Standards Expert® >Top FAQs

© 2013 IHS Inc. 8 www.ihs.com

For More Information about IHS:

Americas Tel: +1 800 447-2273 +1 303 736-3001 Email: [email protected] Web: www.ihs.com

EMEA Tel: +44 (0) 1344 328 300 Email: [email protected] Web: www.ihs.com July 2013

APAC * Toll Free +800 10002233 International +604 291 3600 Email: [email protected] Web: www.ihs.com * Please note toll free calling is not available in all APAC countries or regions.