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Top 5 ways to delight your customers in hospitality industry
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Transcript of Top 5 ways to delight your customers in hospitality industry
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Top 5 Ways to Delight Your Guests in the
Hospitality Industry
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Personalize the guests holiday experience
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Delight Your Guests With Personalized Service
Dig into the guest history & know their likes & dislikes. Anticipating your guests’ needs and being prepared will help you wow your guests.
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• A Hotel ERP with robust guest history can be of remarkable assistance here.
• So can a quality management system that can alert staff when guests make a request and enable them to work quickly.
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Leverage technology
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Check-in Made Easy with Mobile App Easy Check-In
• Hotel staff can quickly review expected
arrival list for the day
• Allocate rooms by filtering through
floor, block, room-type and room
feature
• Create, modify or cancel reservation
based on customer need
• Do a partial check-in
• Capture and store guest picture and
photo IDs using registration tablet or
smart phone
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Wow Diners at Your Restaurants with Easy Dine
• Enables diners to view food items
by recipe, image, video, recipe
description, ingredients and more
• Guests can customize their food by
selecting predefined modifiers. For
example, this feature helps your
diner to let you know if he or she
wishes to include or avoid certain
ingredients
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Throw in some surprise freebies
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Delight your loyal guests with an upgrade, free spa treatment, breakfast or even just some fruit and cookies in the room.
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Stay in touch with your guest
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• Stay in touch with your guests.
• Give them reward points and create packages that they can share with their family or even give as gifts.
• Stay honest, helpful and you would have won a loyal guest for life.
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• Tap every opportunities to
reconnect with your guests and
stay top of mind.
Greetings on birthdays and
festivals.
Informing them about launch of
new facilities at your hotel,
Food Festivals & Events you
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About IDS Next
IDS Next Business Solutions is a global leader in providing Hotel ERP and
technology solutions for the Hospitality and Leisure industries. We have
earned the trust of over 4000 customers globally and have a strong presence
in 40 plus countries across South East Asia, Oceania, Indian sub-continent,
Middle East and Africa.
IDS Next’s portfolio of capabilities include Software Development, Mobility
Solutions and a range of next generation software products that address every
segment of the hospitality industry, including independent hotels, chain hotels,
business hotels, resorts, clubs, service apartments, limited service, and
restaurants.
For more information: http://www.idsnext.com/