Top 5 reasons to implement a quality management system

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Quality Management Systems (QMS) for Total Quality Management Systems (QMS) for Total Quality Management

A never ending expense? A never-ending expense? Real value and benefits


Every business has goals including: Every business has goals, including:◦ customer service, ◦ fulfillmentfulfillment, ◦ sales, ◦ Purchasingg


Establish goals for operational sectors Establish goals for operational sectors Measure the performance

Review the effectiveness Review the effectiveness


Business ultimate objective: to satisfy the Business ultimate objective: to satisfy the customers

How well the business deliver customer How well the business deliver customer expectation?


Proper QMS implementation prioritized Proper QMS implementation prioritized customer satisfaction

Encourage customer feedback Encourage customer feedback Manage the information to improve customer

satisfactionsatisfaction


Compliance to standards and regulations is Compliance to standards and regulations is one of the biggest challenges

Difficulty in conforming to the requirements Difficulty in conforming to the requirements Compliance is less of a challenge when

integrated into QMSintegrated into QMS


Compliance can be built into the QMS Compliance can be built into the QMS Including:◦ Documentation system◦ Documentation system◦ Internal auditing program◦ Measurement andMeasurement and

reporting system


Clear business objectives and priorities Clear business objectives and priorities Employees role in in fulfilling them

Constantly shifting priorities creates a Constantly shifting priorities creates a negative culture


QMS requires goals and priorities are QMS requires goals and priorities are◦ Established◦ CommunicatedCommunicated◦ Aligned with operations

Gives employees confidence Gives employees confidence Promotes a positive

work atmospherework atmosphere


Poor documentation is a common issue Poor documentation is a common issue Critical processes and objectives are unclear

Puts organizational success at risk Puts organizational success at risk


A QMS helps to define document systems A QMS helps to define document systems Activities and processes are clearly recorded

Documentation become available Documentation become available


Continual improvement Continual improvement Total quality management is not an ongoing

expenseexpense Total quality management is valuable asset

T t l lit t d li l Total quality management delivers real results


Top 5 reasons to implement a quality management system

Business

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