Escalation of Force Challenges and Technology Investment Areas
Top 10 IT Investment Areas for US Retailers
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Transcript of Top 10 IT Investment Areas for US Retailers
Top 10
IT Investment Areas
for US Retailers
#HappiestRetail
In-Store CustomerExperienceInitiatives
StoreAssociateMobility/
Mobile PoS
Cross-Channel
integration
CustomerMobility
Master Data Management
and BI Visualization
Advanced Analytics
IT SecurityInvestments
in onlinechannels
Digital Marketinginitiatives
Flexible and fast
Fulfilment
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
of Tier1 and
Tier 2 retailers
have embarked
on store
transformation
initiatives for
customer
experience
63%
In-StoreCustomer ExperienceInitiatives
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
#HappiestRetail
Of Tier1 retailers are
investing in digital
advisory and assisted
sales platform for their
store associates to
engage better with
customers and ‘save
a sale’ at the point of purchase
Store AssociateMobility/
Mobile PoS
60%#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
50%of retailers surveyed are embarking initiatives to provide added fulfilment choices for customers
E.g. Order online to ship from/ pick up from store, Order in store for home delivery, Order in store for pick up/ delivery from other store
Cross-channel
integration
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
of retailers areinvesting in Customer facing mobile initiatives – responsive design, better apps,, better features, mobile payments, in-store mode etc.
58%
Customer Mobility
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
are considering investments in MDM, Integrated data(customer, inventory, product) and BI visualization kind of initiatives across channels
20%
Master Data Management
and BI Visualization
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
are investing in customer analytics, insights and personalization in-store and on digital channels
60%
AdvancedAnalytics
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
are already investing in threat management, vulnerability and data security solutions or tightening their internal identity and access management solutions
75%
IT Security
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
are investing in online channels to supporttheir technology
(re-platforming/ platformupgrade, responsive design) and business imperatives(marketplace, internationalization strategy)
66%
Investmentsin onlinechannels
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
Are already planning Digital Marketing initiatives – Omnichannel Campaign Management, Analytics driven solutions for Customer Insights, Channel Insights, Attribution
38%
Digital Marketing initiatives
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall
Are undertakinginitiatives to enable flexible and fastfulfilment : Next day delivery, same day delivery, 30 minutes pickup, Deliveryto collection centers
60%
Flexible and fast
Fulfilment
#HappiestRetail
Download US Retailer Omnichannel Survey Report : The Perfect Storm Makes Landfall