Top 10 Advantages of VoIP and Unified Communication
-
Upload
schlager-communications-services-gmbh -
Category
Technology
-
view
199 -
download
3
Transcript of Top 10 Advantages of VoIP and Unified Communication
Top 10 Advantages of VoIP and UC
1/12 copyright © 2015 by schlager communications services GmbH
Top 10 Advantages of VoIP and Unified Communication
Ronaldschlager.com © Ronald Schlager
Top 10 Advantages of VoIP and UC
2/12 copyright © 2015 by schlager communications services GmbH
Integration of Voice and Data in one Network
One networks serves all!
Desktop client
LAN serverTelephony server
Applicationserver
IP phoneMobile client
Advantages:
More functionality!
Improvement of efficiency!
Better customer support!
Cost reduction!
Advantages:
More functionality!
Improvement of efficiency!
Better customer support!
Cost reduction!
Top 10 Advantages of VoIP and UC
3/12 copyright © 2015 by schlager communications services GmbH
Client Flexibility
Improved internal communication by use of „soft“ tools (examples: softphone, WebRTC)
Use of softphones or WebRTC clientseliminate cost of hardphones
Top 10 Advantages of VoIP and UC
4/12 copyright © 2015 by schlager communications services GmbH
Voice / Video Streaming for Collaboration
Provision of voice or video streaming within your organization and to partners for collaboration
VideoServer
Advantage: Viewing and
recording audio and video live and
ondemand
Advantage: Viewing and
recording audio and video live and
ondemand
Top 10 Advantages of VoIP and UC
5/12 copyright © 2015 by schlager communications services GmbH
Unified Communications and Collaboration
Integrates all communication services in one network (messaging, chat, mail,fax, voice, video, data)
Information sharing (faster access and exchange of documents and information)
Integration of mobile users (smartphones, tablets)
Easier collaboration of distributed teams
Optimization of business processes
Top 10 Advantages of VoIP and UC
6/12 copyright © 2015 by schlager communications services GmbH
Video Conferencing
Ad-hoc or scheduled conference (audio and / or video conferencing system (example: high end video)
Audio and video conferencing, document sharing
for distributed teams
Top 10 Advantages of VoIP and UC
7/12 copyright © 2015 by schlager communications services GmbH
Video Surveillance, Intercom
„Networked Video Surveillance Systems“
Visual surveillance of distant and remote machines, places, events, bank counters, gas station,...
Integration of door openers, intercom systems, alarm servers,…
Top 10 Advantages of VoIP and UC
8/12 copyright © 2015 by schlager communications services GmbH
Presence Service
Presence information is a status indicator of collegues about willingness or ability to communicate (in the office, mobile, in vacation,...)
No „search “ for collegues inside or outside your company
The system „knows“ the best route to your partner
You don´t need to know specific calling numbers or other identities of your partners
Top 10 Advantages of VoIP and UC
9/12 copyright © 2015 by schlager communications services GmbH
Mobile Integration
Services become mobile
Mobility (free choice of network access points for terminals, location independent)
One number concept (provide one number to be reached, regardless of end device and network)
Reduced roaming fees (use VoIP services instead of expensive fixed or mobile telephony services)
VoIP integration of smartphones and tablets
Top 10 Advantages of VoIP and UC
10/12 copyright © 2015 by schlager communications services GmbH
Social Media Integration in Call Centers
Integrates phone client in social media page
Social media phone client used to calls Call Center
Call center agents
Social mediauser
Call center server
Top 10 Advantages of VoIP and UC
11/12 copyright © 2015 by schlager communications services GmbH
Integrated Management
Reduction of management costs
Cost reduction through system integration
Integrated user and system management
PC Client
LAN Server
TelephonyServerCTI Server
IP Phone
Multimedia Client
Potential savings!Potential savings!
Top 10 Advantages of VoIP and UC
12/12 copyright © 2015 by schlager communications services GmbH
Resources
Visit Ronald Schlager´s resources for more information:
Courseware: „Voice over IP: Chances, Changes, Challenges“
Courseware: „Voice over IP-Technology“
Web:
Ronald Schlager´s VoIP Blog
www.ronaldschlager.com