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est. 1998

At Tonic we specialise in brand development, publications, corporate communications, website design and environmental graphics.

Since 1998 we have been producing award-winning designs for some of Australia’s largest (and smallest) organisations. Our expertise covers all aspects of production including: design, copywriting, photography, printing, and distribution. Throughout this document you will find examples of creative solutions we’ve designed and developed for some of our clients.

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TONIC CONNECTIVE’S SERVICES

PhotographyCorporate or artistic photography is an artform

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CopywritingOur professional copywriters can tackle

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DesignOur award winning graphic design skills can meet

the needs of your organisation with a creative solution that will exceed your expectations. We can work wonders within your existing brand

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Our award winning graphic designers can meet the needs of your organisation with a creative solution that will exceed your expectations. Our range of services includes:

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Australian Technology Park Annual Report and Marketing Material:Conceptual Development, Design, Copywriting, Photography, Print and Digital Production

ANNUAL REPORT 2013

Australian Technology Park

The Board of Directors of the

consolidated entity are responsible

for the preparation and presentation

of the annual financial reports in

accordance with Australian Accounting

Standards and under Section 510 of

the Industrial Relations Act 1991. This

responsibility includes establishing

and maintaining internal control

relevant to the preparation and

presentation of the annual financial

reports that are free from material

misstatement, whether due to fraud

or error; selecting and applying

appropriate accounting policies; and,

making accounting estimates that are

reasonable in the circumstances.

In addition, the independent

auditor’s responsibility is to express an

opinion on the annual financial reports

based on their audit. As the appointed

independent auditor, KPMG conducted

their audit in accordance with

Australian Auditing Standards. These

auditing standards require they comply

with relevant ethical requirements

relating to audit engagements and

plan and perform the audit to obtain

reasonable assurance whether the

annual financial reports are free

from material misstatement.

Financial ReportsWith the annual report being the single most important and

trustedsourceofinformationonClubsNSW,theprimarypurpose

ofthisyear’sreportistocommunicaterelevant,transparent,

and highly reliable financial information about the Association’s

financialposition,resultsofitsoperations,anditscashflowstoall

stakeholdersandotherinterestedusers.TheBoardofDirectorsare

pleasedtopresenttheirannualreport,togetherwiththeannual

financial report of the Registered Clubs Association of New South

Walesandoftheconsolidatedentity,beingtheAssociationandits

controlledentities,fortheyearended30June,2013.An audit involves performing

procedures to obtain audit evidence

about the amounts and disclosures

in the annual financial reports. The

procedures selected depend on the

auditor’s judgement, including the

assessment of the risks of material

misstatement of the financial report,

whether due to fraud or error. In

making those risk assessments,

the auditor considers internal

control relevant to the entity’s

preparation and fair presentation

of the financial report in order to

design audit procedures that are

appropriate in the circumstances,

but not for the purpose of expressing

an opinion on the effectiveness

of the entity’s internal control. An

audit also includes evaluating the

appropriateness of accounting

policies used and the reasonableness

of accounting estimates made by

the Board of Directors, as well as

evaluating the overall presentation

of the financial report.

The auditor performed the

procedures to assess whether in all

material respects the financial report

presents fairly, in accordance with

Australian Accounting Standards, a

view which is consistent with their

understanding of the entity’s financial

position, and of its performance

and cash flows. In their opinion,

satisfactory accounting records

were kept by the Association and its

controlled entities during the year

including records of the sources and

nature of income, including income

from members; and, records of the

nature and purpose of expenditure.

20%15%

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APR 2013 | VOL.30 | NO. 3

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MADE EASY

THE AMALGAMATION EQUATION: THE STORY OF THREE

CLUBS WITH A UNIQUE VISION FOR BUSINESS SURVIVAL

ON PAR FOR

PROGRESS

THE PORT MACQUARIE GOLF CLUB’S

PIVOTAL PLANNING & SMART

SPENDING STRATEGIES

This month...

IF IT’S A BEAST TO MANAGE,

YOU’LL ALWAYS FALL SHORT

SAVE YOURSELF

AN ARM & A LEG:

FALLING FOUL OF

THE ENVIRONMENT

DO SO AT YOUR OWN LIABILITY

SAFEGUARING YOUR BUSINESS AGAINST FRAUD

Socially Speaking

UncertaintyWHY SOCIAL GAMING

ENTHUSIASM IS CREATING

SOME CONCERN

Special Issue

Financial Management to

A Day for Responsible Play

chefs

Feature Story

JULY 2013 | VOL.30 | NO. 6

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No ‘Secret Code’for Clubs

Meet the FinAlists FRoM the 2013 cheF’s tABle coMPetition

A SeCond ChAnCeWhat does a change in leadership mean for clubs?

TopMandatory

Mandatemandatory

training guidance for club directors

& managers

This month...

did you knoW that gaming machines have no memory?

improving operations With best practice

guidelines

Remunerating At the topare purse strings opening?

to LeAd our nAtion

Club Food: An iDée Fixe?a signature style helps create a hit

Also...

30

June 2013 | VOL.30 | nO. 5

clubs & community

With a collection oF UniQUe StoRieS

FRoM the heaRt oF the coMMUnity

Celebrating

Years of Club life Magazine

Special Issue

also...

iPSUM loReUM GoeS RiGht heRe

loreuM HeaDlines Loreum Ispum ALLomArIsA eroum IsIT

Ipsum Loreum IsIT eore Aereom eT IrIum Isues

loreuM HeaD iriuM oreuM

Ipsum Loreum IsIT eoAereo

ClubsNSW ‘Club Life’ Monthly Magazine and Annual Report: Conceptual Development, Design, Copywriting and Photography

Twenty Thirteen Annual Report

1,400Member Clubs

ClubsNSW aims to deliver a range of effective and responsible services and representation that createsanenvironmentforlong-termsustainability,as well as strengthen conditions for the benefit of thoseworkingwithintheNewSouthWalesclubindustry and the local communities they support. AstheNewSouthWalesclubindustry’speakrepresentationalbody,ClubsNSWcontributesto both state and national policy direction and development for industry-specific legislation through toalcohol,gambling,taxation,andindustrialrelations,aswellasactivelylobbyacrossawiderangeofrelatedissuesforalmost1,400memberclubs.Inaddition,theAssociationprovidesservicescovering the management of an industry code of ethical practice; national media relations; member assistance and educational business services tailoredfordirectors,managers,andstaff;financialservices;industryandcommunitymarketingandcommunications campaigns; industry-specific conferences,tradeexhibitions,seminars,andworkshops;and,responsiblegamblingservicesthrough its leading ClubSAFE program.

Our Focus

12

Chapter 01:

Heritage

13

2009 marks 150 years since Redfern was proclaimed a municipality. The construction in Redfern of

what was Sydney’s main railway terminus in 1855 transformed the suburb, with the pastoral land

divided into small worker’s cottages and terraces for the influx of railway workers.

PHOTO: Redfern (Provided by City of Sydney Archives)

16

Redfern-Waterloo Authority

BUILT ENVIRONMENT

Plan

BEP

TheBuiltEnvironmentPlanStage1wasreleasedinAugust2006and

establishedaframeworkforthesocialandeconomicrenewalofthe

Redfern-Waterlooarea.Ithasgeneratedmorethan$300millionof

investmentandthecreationofnewemploymentopportunitiesfor

Aboriginalandnon-Aboriginalmembersofthelocalcommunity.

17

Redfern Centre Urban Design Guidelines

Following the exhibition of the Redfern Centre

Urban Design Guidelines in 2010, the draft

design guidelines were finalised and endorsed

by the Minister for Planning and Infrastructure,

Minister assisting the Premier on Infrastructure

NSW, the Hon. Brad Hazzard MP.

The draft guidelines are available for

download from the Sydney Metropolitan

Development Authority website.

2011-2012 Annual Report

The development of Australian Technology

Park including $123 million for Media City

and the $47 million NICTA building.

The $53 million National Centre of Indigenous Excellence.

The establishment of the $10 million Redfern

Community Health Centre in Redfern Street.

The establishment of affordable housing initiatives

including the Affordable Housing Agreement with Frasers

Property from the development of the former Carlton

United Breweries site in Chippendale. The agreement

will generate around $32 million in affordable housing

funds which will fund the provision of affordable

housing within the Redfern-Waterloo Area.

The approval of a Concept Plan for the future

development of the North Eveleigh site.

The redevelopment of Redfern RSL ($25 million) and

Gibbons Street car park ($35 million) for residential and

commercial use. These developments are ongoing and

will be completed in 2012 and 2014 respectively.

The development of the Draft Built Environment

Plan Stage 2 (BEP 2) in consultation with Housing

NSW to support the renewal of Housing NSW

sites in the Redfern-Waterloo area.

The enhancement of heritage within the area

through the Redfern-Waterloo Heritage Taskforce,

the Eveleigh Rail Yards Interpretation Plan and at

the Australian Technology Park with more than

$3 million invested in heritage over five years.

The concept planning and sale of the Rachel Forster

Hospital for a 150 dwelling residential site the

proceeds of which were used for the establishment

of the Redfern Community Health Centre.

Working with the Aboriginal Housing Company (AHC)

to commence the process of the redevelopment

of the Block, known as the Pemulwuy project.

Development of an Affordable Housing Strategy.

Preparation of the Eveleigh Railway

Workshops Interpretation Plan.

SIGNIFICANT OUTCOMES OF THE BUILT ENVIRONMENT PLAN (BEP 1)


The Redfern-Waterloo Authority was part of an exciting initiative in 2011 to relaunch Redfern and the surrounding areas of Waterloo, Darlington and Eveleigh as a great place for business and recreation.

The new brand was launched at the iconic Return to Redfern event on 5 February 2011. The distinct smile-shaped logo was painted onto the grounds for the match which saw South Sydney Rabbitohs take on the Newtown Jets.The logo captures the “welcoming spirit” of the region and was created to change the perception of Redfern and surrounding areas by encouraging locals to become community ambassadors, attracting new people to the area and promoting the many business

opportunities on offer. The brand is also designed to increase the profile of Redfern’s vibrant cultural precincts such as the National Centre for Indigenous Excellence, Redfern Park and Oval, Eveleigh Market, Australian Technology Park, CarriageWorks along with the area’s great mix of shops, galleries, retro furniture stores, cafes and restaurants.

The new brand was an initiative of the Roll Up Redfern Group which consists of the Redfern-Waterloo Authority, City of Sydney, South Sydney Business Chamber (formerly Redfern Waterloo Chamber of Commerce), REDWatch and the South Sydney Rabbitohs.

WELCOMINGis

“There are many fantastic initiatives in Redfern that we’re very proud of. A lot of people start out with one perception of what Redfern is all about and find it drastically different when they come here.”

Roy Wakelin-King AM, CEO Redfern-Waterloo Authority

2010-2011 Annual Report

5

Connect online To help promote the positive developments in Redfern, there are social networking sites available at:

facebook.com/redfernwaterloo

twitter.com/redfern

201112Annual Report

LOOKING FORWARD


2010.11 Annual Report Redfern-Waterloo Authority

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Redfern and Waterloo Authority (2005-2012) Annual Report:

Conceptual Development, Design, Copywriting, Photography, Print and Digital Production

NSW AECG Inc Annual Report: Conceptual Development, Design, Photography, Print and Digital Production

2011 NSW AECG INC.

ANNUAL REPORT

NEW SOUTH WALES

INCORPORATEDAECG

NSW Aboriginal EdUCATION COnSULTATiVE groUP Inc.2012 Annual Report

12

Chapter 01:

Heritage

13





12

Chapter 01: Heritage

13





2 MAJOR PROJECTS

14

CENTRE FOR ABORIGINAL LANGUAGES

COORDINATION AND DEVELOPMENT

In 2011, the NSW AECG Inc. successfully tendered

for a three year project to establish the NSW

Centre for Aboriginal Languages Coordination and

Development (CALCD) and began to make plans as

to the functions and governance of the CALCD.

The NSW AECG Inc. plans to nurture

and support the CALCD to:

› Develop Regional and Local Aboriginal language networks;

› Coordinate Aboriginal projects and services;

› Advocate on behalf of the networks it represents;

› Seek financial sustainability opportunities, and

› Lead the development of policies and resources to

support the revitalisation, reclamation and maintenance

of Aboriginal languages throughout NSW

It is foreseen that the CALCD will establish networks to

enable the best possible coordination and communication

for Aboriginal communities when revitalising, reclaiming

and maintaining an Aboriginal language.

The CALCD will be governed by an all Aboriginal Board

of Directors who (Board) will be representatives of

each of the eight Aboriginal Languages Regions across

NSW. The CALCD Board functions will include:

› Oversee the development of a community-

based Aboriginal language network;

› Seek funding for the CALCD and other major projects;

› Provide policy advice and direction regarding

Aboriginal languages in NSW;

› Advocate on behalf of Aboriginal languages and culture, and

› Direct Aboriginal languages projects and services.

In 2011, an interim Board of Directors

were appointed. They are:

Cindy Berwick

Cindy grew up in the inner city of Sydney

and is a Ngunnawal woman descending

from the Bell family in Yass.

As President of the NSW AECG Inc. Cindy is more

than familiar with the communities needs and

struggles when self determining our own future.

Cindy believes that Aboriginal people must

lead the revitalisation, reclamation and

maintenance of Aboriginal languages in NSW.

“We, Aboriginal people, must excel in the western

way to survive in the world we live in, but it cant

be at the expense of our own cultural identity”.

Karen Flick

Karen is a Gamilaraay woman from the North

West NSW. Karen currently lives in Walgett

where she actively teachers the Gamilaraay

language at Walgett Community College. Karen

has been actively involved in the revitalisation,

reclamation and maintenance of the Gamilaraay/

Yuwaalaraay Language for many years. Karen

is a primary school teacher and currently

holds a Masters in Indigenous Languages

Education from the University of Sydney.

Karen was instrumental in the organisation

and promotion of the Regional Aboriginal

Languages Forum held in Gunnedah in

2010, which attracted many Aboriginal

Communities in the New England area.

Murray Butcher

Murray comes from Wilcannia a small country

town on the Darling River NSW. A proud Paakintji

man, Murray has taught Paakindji for 15 years

and actively teachers the language taught to

him by his grandmother while growing up in

Wilcannia along the ‘paaka’ (Darling River).

Murray is well respected among the Paakintji

community and assists many communities in their

journey in revitalising their traditional language.

Murray is currently developing a dictionary that

would be accompanied with an audio CD to

further assist Paakintji language programs.

Murray will provide much needed advice on

overcoming some of the challenges some

remote Aboriginal communities face.

14

Regional Forums were held in

the following locations: › Nambucca – North Coast

› Gunnedah – Gamilaraay/Yurralaraay

› Mollymook – South Coast

› Condobolin – Wiradjuri

› Broken Hill – Far Western

› Newcastle – Sydney/Newcastle

› Liverpool – Sydney/Newcastle

Aboriginal Language Nests

The NSW Government established a

Ministerial Taskforce on Aboriginal Affairs

to refocus actions to better support

efforts in ‘Closing the Gap’. A number

of consultations were held during

2012 across NSW where our people

expressed the need for Aboriginal people

to learn their language and culture.

The creation of Aboriginal Language

Nests will be piloted in 2013 to

allow Aboriginal communities to

self-determine their own needs and

aspirations, work more collaboratively

and not in isolation ensuring relevant

information and resources are shared

appropriately. The NSW AECG started

in the latter half of 2012 facilitating

community meetings to discuss how

language nests would operate and gather

community thoughts on the concept.

Aboriginal Languages

The NSW AECG Inc. continues to support

the revitalisation, reclamation and

maintenance of Aboriginal Languages

in NSW through the establishment of

the Centre for Aboriginal Languages

Coordination and Development (CALCD).

The CALCD is guided by a Board that

provides strategic direction and advice

that reflects the Aboriginal community

viewpoint. The Board has met on

numerous occasions throughout 2012.

During 2012 Aboriginal community

members with an interest in Aboriginal

languages were invited to attend Regional

Aboriginal Community Language Forums

which provided critical information relating

to the establishment of the CALCD and

the creation of a unified and coordinated

NSW Aboriginal Languages network.

The forums also allowed participants

the opportunity to provide input

into this new era ensuring the NSW

AECG Inc. is on the right track.

The NSW AECG Inc. will continue working

closely with the Department of Education

and Communities (the Department the

Office of Aboriginal Affairs sits under)

to ensure the voice of our people

are heard through the development

and implementation process.Language Program in Schools

During 2012 the NSW AECG Inc.

negotiated partnering with the Aboriginal

Education and Training Directorate in

coordinating and supporting Aboriginal

Language programs in NSW Public

Schools. The NSW AECG Inc. has worked

closely with the AETD and schools,

who currently deliver an Aboriginal

Language Program in their school in

2012, to ensure Aboriginal learners are

accessing programs that allow them to

build strong cultural foundations while

non-Aboriginal children learn about

our unique and ancient culture.

The NSW AECG will be responsible

for the distributing of school

language funding in 2013.

15

NSW AECG Inc. ANNUAL REPORT 2011

Patricia Ellis

Patricia is a proud Brinja-Yuin woman from

the South Coast of NSW. She has been

actively involved not only in the revitalisation

of the Dhurga language but the promotion of

Aboriginal culture on the NSW South Coast

Patricia is on leave from the Office Environment

and Heritage (NPWS) where she has

worked for over a decade and is currently

the Aboriginal Coordinator of the Aboriginal

Education and Training Unit at the Moruya

Campus Illawarra Institute of TAFE NSW.

Patricia is currently enrolled in the Masters of

Indigenous Language and Education at Sydney

University. She will bring much experience

and knowledge of promoting Aboriginal

culture and heritage to the CALCD board.

Stan Grant Snr

Uncle Stan is a well respected Wiradjuri Elder

from the Riverina area of NSW. Uncle Stan

has been working tirelessly for over 25 years

working with Wiradjuri people to ensure

that their communities are able to access

their language for generations to come.

Uncle Stan has been instrumental in

developing the Wiradjuri dictionary and

teaching resources and lead the development

of the Wiradjuri Language Certificate

1,2 and 3 TAFE Course which has been

completed by 200 Wiradjuri people.

Uncle Stan will provide much needed advice

to the CALCD especially around resource

development and working closely with Elders.

Ray Kelly

Ray is a Danghatti man from the mid north coast of NSW. Ray

grew up in Armidale and has strong cultural affiliation with the

Macleay Valley. Ray has lived in the Newcastle area for the past

25 years where he has tirelessly promoted Aboriginal culture.

Ray had a strong cultural upbringing which underpins what

he does today in particular with his current studies ‘Dreaming

the Keepra’ which looks at recorded language material and

interpret them through a culturally understanding manner.

“The consistencies in the language tapes from

speakers themselves have provided me with

evidence to reinterpret the tapes” Ray explains.

With his cultural knowledge and understanding Ray

provides quality advice as a CALCD Board of Director.

Ken Walker

Uncle Ken is a respected Elder of the Gumbaynggirr people

from the North Coast of NSW. Uncle Ken is the Chairperson

of Muurrbay Aboriginal Language and Culture Centre

based in Nambucca where he resides. Uncle Ken has been

involved in the reclamation, revitalisation and maintenance

of the Gumbaynggirr language for over 25years and has

overseen the evolution of Muurrbay as a leading institute.

Uncle Ken’s extensive experience in reclaiming his own language

through Muurrbay allows the CALCD access to this knowledge

to assist other communities in their language journey.

Proposed CALCD Regional Aboriginal Languages Network

1

1a

2

2b

2a

3 4

5

6

Sydney

VISION STATEMENT

“TO EMPOWER & ENGAGE

ABORIGINAL PEOPLE FOR THE PROTECTION

AND PROMOTION OF ABORIGINAL

LANGUAGES & CULTURAL KNOWLEDGE”

15

lOREm IPSUm DOlOR SIT amET, CONSECTETUER AdIpIScINg EliT. aEnEaN COmmODO lIgula EGET DOlOR. aEnEaN maSSa.

Connected Communities

The year 2012 saw the NSW Government

announce what has been expressed

as a “once in a lifetime” new approach

to address the education disadvantage

in 15 communities across NSW.

The NSW AECG Inc. previously advocated

for change, highlighting “our people

deserve better” when it came to the

educational delivery our students

and young people were receiving.

The Connected Communities

Strategy, which was previously

known as the Red Zone Strategy,

underwent a broad consultation

process with key stakeholders and

research was undertaken about

extended service schools and place-

based approaches to service delivery

and community development.

Connected Communities positions

a school as a community hub, with

a key focus on delivering a quality

education while reinforcing our

cultural identity through language

nests and cultural streams.

The Local AECG will chair a reference

group that will provide direction and

community advice in partnership with

the leadership of the school, ensuring

the effective delivery of services and

supporting children and young people

from birth through school into further

training, study and employment.

The Connected Communities strategy

will be co-designed at a local level

ensuring the community’s visions and

aspirations are met while supporting

and building the communities capacity

through the Local and Regional AECG’s.

ThE NSW AECG INc. pREviOUSly AdVOCATEd FOR ChaNGE, higHliGhTINg “OUR PEOplE dESERVE bETTER” whEN iT camE TO ThE EdUcaTiONal DElivERy OUR STUdEnTS aND yOUNg pEOPlE wERE RECEIvIng.

12

NSW AECG iNCPROgRamS & iNITaTivES

SECT

IONTWO

12

13

Connecting to CountryThe Connecting to Country program is an intensive professional development

program for Principals and teachers consisting of two components:➢An intensive 3-day cultural

immersion program facilitated by Local and/or Regional AECG’s: and➢A follow up 2 –day workshop

delivered by the Department of Education and Communities which aims to develop the practical implications In 2012 Local and/or Regional

AECG’s facilitated programs to 102 schools and included staff from both government and Independent schools.

Participants in the program reported: › Enhanced understanding of Aboriginal culture, communities and history › Confidence in engaging with Aboriginal students, parents and communities › Enhancing awareness of and respect for the role and skills of Aboriginal support staff

› Developing more comfortable relationships with Aboriginal parents and community › Facilitating access to Aboriginal

community organisations and agency networks › Ability to implement appropriate curriculum and pedagogical practices › New approaches to curriculum

› New approaches to pedagogyThe Connecting to Country program has been refunded and will continue to be rolled out in 2013. Many participants in the program acknowledged is was one of the best professional learning activities they had experienced.

13

many paRTIcIPaNTS iN ThE pROgRam AckNOwlEdgEd iS waS OnE Of ThE bEST PROfESSIONal lEaRNiNg AcTiviTIES ThEy had ExpERIENCEd.

8

THE ROLE AND STRUCTURE

OF THE SECRETARIAT

The NSW AECG Inc. Secretariat plays a vital role

in supporting all levels of our organisation.

The Secretariat has grown in 2011, from six to sixteen staff

members. There is eleven staff based at the Stanmore

office and five in satellite locations across NSW.

The NSW AECG Inc. has grown over the past couple of years

and the Secretariat has expanded and endeavours to provide

a professional service to the NSW AECG Inc. network.

President

Executive AssistantExecutive

Officer

NSW AECG Inc. Secretariat Structure 2011

Office Manager Manager PaCEManager Projects Policy Officer

Administration

Officer

Administration

Officer

Administration

Officer

Project Officer

Project Officer

Project Officer

Project Officer

Project Officer

Project Officer

Project Officer

THE NSW AECG INC. HAS GROWN OVER

THE PAST COUPLE OF YEARS AND THE

SECRETARIAT HAS EXPANDED AND

ENDEAVOURS TO PROVIDE A PROFESSIONAL

SERVICE TO THE NSW AECG INC. NETWORK.

1 FUNCTIONS AND STRUCTURE

9

NSW AECG Inc. ANNUAL REPORT 2011

NEW SOUTH WALES

INCORPORATED

AECG

Profile Year in ReviewKey Performance

Indicators SustainabilityBusiness

PerformanceEnvironmental Performance

Social Performance

131313

Annual and Sustainability Report 2011/12

Governance

Financial Reports

GRI Appendices Index

5 Business Performance

CHALLEnGES

During 2011/12 a number of structural

and legislative changes impacted on the

electricity generation sector in Australia.

Reduced demand, oversupply in the market,

the effect of renewables, the introduction

of the carbon tax and a slowing economy

have all contributed to challenges and

increased complexity in the sector.

National Electricity Market

National Electricity Market (NEM) energy

and peak demand continued to decrease

throughout 2011/12, placing further

downward pressure on market prices.

Energy demand in the NEM was around

2% lower in 2011/12 compared to the

previous year. In NSW, wholesale energy

was down by more than 3%. Peak demands

in the NEM were also lower in 2011/12

compared to 2010/11, with the summer

peak demand close to 4000MW lower.

While traditional coal and gas fired generation

will remain the dominant electricity source

for the foreseeable future, renewable

generation commanded an increasing

share of the NEM energy in 2011/12.

During the financial year, the lower wholesale

contract and spot prices pushed the market

below a sustainable level, which stands in

contrast to the increase in retail electricity

tariffs which have increased substantially

as a result of network costs, green scheme

initiatives and the carbon tax. At the

commencement of the electricity market in

NSW in 1996, Delta was receiving a

regulated contract price of $43.87/MWh.

Last year the NSW wholesale average spot

price was $29.67/MWh. Over the same

period, the regulated rate for domestic tariffs

rose from $87.50/MWh to $278.70/MWh

– well above increases in inflation.

In 2011/12 the structure of the industry

also continued to evolve with the three

major retailers in the NEM also serving as

the three largest generators in the market.

In addition, a number of major generators

in the NEM established subsidiary retail

businesses, resulting in the smaller

stand-alone generators facing higher

risks in securing longer-term revenue

certainty from the contract market.

The Australian Energy Market Operator

(AEMO) is expecting growth to return to the

NEM in 2013/14 on the back of underlying

economic activity. However, while demand

for electricity is expected to grow strongly

in Queensland in the medium-term with

new liquefied natural gas facilities, there are

currently no signs of market growth in the

other regions. According to AEMO’s 2012

Electricity Statement of Opportunities, NSW

will remain oversupplied until 2021/22 based

on a medium energy growth scenario.

Carbon tax readiness

During 2011/12 Delta Electricity

successfully implemented new carbon

reporting systems and processes well

ahead of the implementation of the

Carbon Tax on 1 July 2012, to ensure

compliance with the Clean Energy Act.

There was an orderly transition to carbon

pricing in the electricity market on 1 July

2012 and generator dispatch offer prices

were increased, as expected, to reflect

the higher marginal cost of production.

Gentrader agreements

On 1 March 2011 the NSW Government

sold to TRUenergy the rights to the

capacity and output generated in our

Western region by the Mt Piper and

Wallerawang Power Stations.

Under the Gentrader agreements, Delta

successfully established protocols to

protect the confidentiality of TRUenergy’s

commercial information. Delta’s Marketing

group – including people, systems and

processes – were ring-fenced from the

activities of our Gentrader group. The

Marketing group deals with our Western

power stations the same as any competitor

in the market and views their operations

via the data published by AEMO. Given

that TRUenergy is a major retailer in

the market, the Marketing group also

maintains a customer relationship with

its wholesale trading team. Delta works

closely with TRUenergy to implement

Regulated Electricity Tariff#

Domestic tariff ($/MWh)

$250

$300

$150

$50

$200

$100

$02006/07

Deemed Wholesale Cost Network/Other Actual Wholesale Cost (spot)2008/09 2010/11

2007/08 2009/102012/132011/12

Delta has minimised our exposure

under the Gentrader requirements

by ensuring reliability of plant and

optimising our use of the planned

maintenance and availability

margins under the contract.

Customer Satisfaction Survey

Each year Delta Electricity

commissions an independent

customer satisfaction survey with our

electricity generation customers.

Delta’s customers are wholesale

customers including retailers,

Gentailers (hybrid companies with

generation and retail arms) and direct

load customers from industry. Delta’s

customer base has changed because

of the Gentrader. The overall customer

satisfaction figure of 98.4% is the

highest customer satisfaction level and

higher than our best rated competitors

since our surveys started in 2006.

The issues for which satisfaction

for Delta were particularly high

(compared to other generators) were:

- Availability and pro-activeness

of account executives, flexibility

in structuring products;

- Reliability, trustworthiness,

confidentiality of dealings,

knowledge, professionalism; and

- Understanding a customer’s business

and its risk management processes.

Geoff Merrick, Senior Plant Owner Cooling Water Systems

# Typical Sydney domestic customer

Delta ElectricityAnnual Report, Branding and Corporate Communications:

Conceptual Development, Design, Photography, Print and Digital Production

GovernanceFinancial Reports GRI

AppendicesIndex

Profile Year in ReviewKey Performance

Indicators SustainabilityBusiness

PerformanceEnvironmental Performance

Social Performance

5

Annual and Sustainability Report 2011/12

Embracing change for the future was the key theme for Delta Electricity during 2011/12. In keeping with this theme, we are proud to introduce our first combined Delta Annual and Sustainability Report. The new integrated report reflects our commitment to sustainability across all aspects of our operations – from delivering a reliable electricity supply through to effectively sustaining our environment, our communities, our people and our business.

Financial assessmentFor the 2011/12 financial year, Delta achieved an operating profit before tax of $39.4 million – an improvement of 43% compared to the 2011/12 Statement of Corporate Intent budget.

During the year our Western power stations operated under the Generation Trading (Gentrader) Agreements with TRUenergy, while our Central Coast power stations operated in the National Electricity Market. Beyond the operating result, the Statement of Comprehensive Income

includes the impact of $49.8 million in impairment losses and inventory write downs associated with Central Coast operations and the closure of Munmorah Power Station, offset by fair value gains of $62.9 million on financial instruments. With recent announcements of changes to the carbon floor price and the link to the international pricing of carbon, Delta’s assessments of asset impairment may need to be revised and may lead to an improved valuation in future years.During 2011/12 labour related costs were impacted by accounting adjustments

and, in October 2011, the Tamberlin Report was released. The report recommended that the NSW Government offer the State’s electricity generators for sale or long-term lease. In May 2012 legislation to sell the State’s electricity generators was passed in the NSW Parliament, with the sale structure and strategy to be developed during the latter half of 2012.In late 2011 the Australian Government passed the Clean Energy Future Package which included the carbon tax legislation. Delta Electricity completed a detailed evaluation of its impacts and actively called for an urgent review and overhaul of the legislation. The carbon tax scheme will

impose serious financial consequences on our shareholders and the taxpayers of NSW, and discriminates against publicly owned black coal generators by granting zero compensation. Due to competition from lower emission technologies, it is unlikely that Delta will be able to pass on our entire carbon cost and this impost will reduce dividends to the people of NSW.From 1 July 2012 Delta will pay $23 per tonne for CO2 emissions, with a fixed carbon price for three years rising 2.5 per

cent each year, followed by a transition to a floating carbon price with emissions trading linked to the international market. Delta’s liability from our Central Coast operations is approximately 6 million tonnes of CO2 per annum. Under the Gentrader Agreements, TRUenergy is responsible for any carbon tax liability resulting from Delta’s Western operations at Mt Piper and Wallerawang Power Stations.

2Year in Review

required for employee entitlement provisions. A sharp fall in bond rates during the year increased these costs by over $4 million and significantly contributed to an actuarial loss of $150 million for defined benefit superannuation liabilities.In May 2012 the National Tax Equivalent Regime rules were amended, resulting in NSW Treasury removing Delta’s Western operations from our tax balances from 1 July 2011. Delta Electricity’s current tax balances and payments are now calculated solely on Delta’s Central Coast operations.Energy reformEnergy reform continued at both a national and state level during the year, with unprecedented public discussion and media debate on energy pricing, regulation, carbon emissions and asset ownership.In April 2011 the Special Commission of Inquiry into Electricity Transactions began

Apprentices – Western region

Annual and Sustainability Report

Embracing change for the future

2011/12

2010 - 2011

ANNUAL REPORT

FOR LIFE

ESSENTIAL

RELIABLE

ENERGY

ISSN 1327-6557

5Department of Human Services – Housing NSW Style Guide

Basic Elements1.2 Logo

The Department of Human Services – Housing NSW logo consists of two elements:

1. NSW Government logo

2. Typografy element – name of the department

Three versions of logo exist as shown right.

Version 1: Colour Logo

Version 2: Black Logo

Version 3: Reversed out logo.

Version 1: Colour Logo

Version 2: Black Logo

Version 3: Reversed Logo

Please note, the outer blue square indicates a section of background and does not form part of the logo.

2010 Annual Report Awards

Housing NSW Annual Report and Marketing Material: Conceptual Development, Design, Copywriting, Photography and Print

I’m reluctant to give Tonic Connective a testimonial as they are one of my best kept secrets! They are creative, responsive, knowledgeable and not afraid of a challenge. The team did a fantastic job in designing the department’s first annual report last year. Not only did they deliver a great product to deadline, they also went the extra mile in giving us excellent design advice throughout the whole process.

Michelle Jeuken, Executive Director Corporate InformationDepartment of Human Services

HumanServices

Department of Human Services NSW Annual report, Branding and Web DesignConceptual Development, Design, Print and Digital Production

University of New South Wales Branding, Annual Report, Annual Publications and Marketing Material: Conceptual Development, Design, Copywriting, Photography, Print and Digital Production

Built Environment

Never Stand StillFaculty of Built Environment

The University of New South Wales

Online be.unsw.edu.au

Phone +61 2 9385 4799

Email [email protected]

2013

Landscape Architecture

Final Year Studio

Emergence

Built Environment

Never Stand Still

UNSW Built EnvironmentGraduation Exhibition

CRIC

OS P

rovi

der

Cod

e 0009

8G

JOIN US FOR TWO WEEKS OF EVENTS AND EXHIBITIONS AT THE LARGEST MULTIDISCIPLINARY EXHIBITION OF ITS KIND IN AUSTRALIA.

We’ve come together to celebrate our students’ work

and show you our vision for

the cities of the future.

Each day will bring something new to see or do,

from talks and debates, student exhibitions and

much more. Stay after dark and see the university

light up with 3D digital projections that celebrate

the best of design, culture and technology.

If you want to be a part of the changing face of Sydney and

have a passion for architecture and design, this is for you.

Come and enjoy the show and discover more about the

Built Environment and the range of degrees we offer.

Architectural Studies, Architectural Computing, Construction

Management and Property, Industrial Design, Interior

Architecture, Landscape Architecture and Planning.

When I was looking for a business to design our Faculty marketing collateral, it just wasn’t about how well their portfolio looked, or who were their clients, it was also how well that they could ‘get us’, follow the brief and then provide creative solutions to our problems.

The decision to engage with Tonic was simple, they’re professional, creative, get the job done in time and within budget, and can understand the pressures that are placed on most of us marketing people. If you’re looking for a creative agency to assist you achieve your business goals, then look no further, I can highly recommend them.

Oh and just one last thing, you know their dedicated when you receive emails at 1.00am on a Sunday morning telling you everything is A OK and on track – you just gotta love that!

Fran HannanManager, Enterprise & Engagement UnitFaculty of Built EnvironmentUniversity of New South Wales

Built Environment

Never Stand StillFaculty of Built Environment

The University of New South Wales

Online be.unsw.edu.au

Phone +61 2 9385 4799

Email [email protected]

2013

Landscape Architecture

Final Year Studio

Emergence

South Sydney Rabbitohs Branding, Logo Development, Annual Report, Marketing Material, Environmental Graphics, Publications and Advertising: Conceptual Development, Design, Copywriting, Photography and Print

The South Sydney Rabbitohs have been working with Tonic since 2006 on a range of one-off and seasonal design projects. These range from high quality publications, large format signage, logo design and web-graphics to name a few. Their project management and client servicing has been excellent throughout my experience working with them over the past 8 years. They are creative and delivery driven in balanced parts. Tony and his team are committed to getting the job done, even if it requires going above and beyond, and that is a rare quality to find.

John RichardsonChief Commercial Officer, South Sydney Rabbitohs

94 McEvoy Street, Alexandria NSW 2015+61 2 9698 [email protected]

Contact our design experts today

What makes Tonic Connective unique is our refreshing attitude, our passion for exceptional design that works, and the enthusiasm with which we embrace your brand. Backed by a team of experienced professionals and a procedural methodology that has been proven over time, we apply a considered, strategic approach to our creative processes.

Just ask one of our satisfied clients:

– The University of New South Wales – South Sydney Rabbitohs – Australian Technology Park – Department of Family and Community Services

– Sydney Metropolitan Development Corporation

– ClubsNSW – Delta Electricity

– NSW AECG Inc – Chubb – Housing NSW – NSW Fire Brigades – Burwood Council – Western Sydney Parklands Trust

– NSW Aboriginal Legal Service

Tonic Connective 2014 Promo

Documents

Transcript of Tonic Connective 2014 Promo