Toni Pearson, MA
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Toni Pearson, MA The College of St. Scholastica
Center for Healthcare Innovation
Partners in Innovation
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The iCare Vision = VistA + Cloud + Big Data
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Partner Success on New Technology
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The GRPI Diagnostic Model (Fry, Rubin, & Plovnick, 1981)
Goals Roles Procedures Interpersonal Issues
Lessons:1) There is a difference between symptoms and causes.2) There is a hierarchic order to these issues that can be useful when diagnosing.
My background in Organization Development
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How did we get to innovation with iCare?
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The Goal: Several Health Science professors and administrators at CSS came together with a vision to affect healthcare through Consulting Research and Healthcare Policy
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The Right Goal and the Right People
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• AEHR was improved upon by adding more disciplines besides HIM.
• The Center began to sell AEHR subscriptions as a value-added reseller for the Cerner Corporation.
• The AEHR was new to the market, and the strategy of being the first to offer the product worked…for awhile.
• The academic EHR market opened, and other products began to challenge our innovation.
• Differences in opinions occurred, and collaboration began to break down.
Procedural & Interpersonal Elements of Innovation
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• Academic EHR needs to meet the changing needs of practice and students.
– Inter-professional practice requires inter-professional curriculum
– Data mining – evidence based practice– Report writing – Web applications for online coursework– Meaningful Use– Privacy and Security– Informed customers
Back to Goal Alignment (What is our purpose?)
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• To meet our goals, we needed a partner who had similar goals, and:
– Was agile; – Was flexible; – Desired to build a better product; and– Had a willingness to combine the latest software and
education expertise to improve healthcare.
Partner Goal Alignment
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• iCare and CHI – creating an EHR that allows for practice in all health science disciplines;
• Specific focus on HIM functionality and data mining;• Mark is heading up sales, and we are beginning to
realize our innovation goals.
Goals have been aligned and roles established, but where are we today?
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• Partnerships with diverse expertise require exceptional communication (We each have our own jargon.).
• Innovation requires periodic evaluation, and using the GRPI model can assist in that process.
– Goals: Are you staying on course with your purpose?– Roles: Do you have the right people and are they clear
about their roles in the partnership?– If the goals and roles are clear, developing procedures
will be much easier; and then– Interpersonal problems disappear or are minimized.
Lessons Learned
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• Eichenwald S. M. (2006, June). The Athens project: Advancing technology in healthcare education now at St. Scholastica - A case study. E-Health and Medical IT Solutions, 62 -63. Retrieved from http
://connection.ebscohost.com/c/case-studies/82478874/• Fry R., Rubin, I., & Plovnick, M. (1981). Dynamics of groups that
execute or manage policy. In R. Payne & C. Cooper (Eds.), Groups at work (pp. 41-57). Hoboken, NJ: Wiley & Sons.
References
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