tom peters's Tweet booktompeters.com/blogs/freestuff/uploads/Tweetbook_040910.pdftom_peters’s...

tom_peters's

Tweet Book

By Tom Peters.

tom_peters

Tom Peters

author, speaker, professional agitator

Vermont

http://www.tompeters.com

All content © Tom Peters. All rights reserved.

2009

July

Monday, 13th of July.

14:07:35 Happy 161!! 7/13/1848, Elizabeth Cady Stanton+4 meet Senaca Falls NY--72yrs, 1mo, 7days

later 19th ammendment passes, U.S. women can vote!!

14:13:40 "Know when to hold 'em, know when to fold 'em." Pure crap! 72 years from Senaca Falls to 19th

Ammendment. Persist!!!!!!! NEVER "fold 'em"!!

Wednesday, 15th of July.

09:49:59 We've learned zip if Goldman issues pre-crisis-size bonuses! Have they no shame? Their stellar

earnings came courtesy overall govt bailout.

Friday, 17th of July.

08:55:00 Happy birthday, Shelley! Tweet!

16:25:26 Call me late, but can't believe a terabyte of external hard drive storage (WD) is $109!! Didn't

need it, bought it to hold it in my hand.

Saturday, 18th of July.

12:07:45 My wife broke her leg, Fell totally in love with her Kindle2, great battery life. (K2 great for 5.5

hour waits in ER of a "great" hospital.)

12:10:06 MA may install health care plan where coverage is per patient-problem, not per procedure.

Bravo! We spend 3/4 trillion un unnecessary stuff.

12:11:38 Meant un-necessary. "Un unnecessary" as it appeared is = necessary. Right?

12:12:38 VT fresh fruit & veggie season is upon us. Eat your heart out.

Monday, 27th of July.

15:29:39 British economists apologize to the Queen for their idiocy. Hooray! American B.school deans

apologize to the President??? I wish!!

Tuesday, 28th of July.

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tom_peters's Tweetbook

28-July-2009

13:13:05 Control healthcare cost: Stop "piecework" payments!! Pay for outcomes. And figure out what

works--our "outcomes" ignorance is monumental!

13:16:26 Ending "piecework"-pay per procedure (like paying carpenters by the nail) not in anybody's

legislation. (Unnesessary stuff= 3/4 trillion$$)

13:19:55 Ding the "right stuff" in hospitals regardless of current constraints. Exhibit #1: Geisinger Health

System, Danville PA.

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28-July-2009

August

Tuesday, 4th of August.

15:12:22 I figure about 7-10 serious drafts to write a book?????

15:13:35 Kubota 4-wheelr truly a gift from the gods on a farm!!

15:15:52 5 hours in ER on weekday. If I were CEO, regardless of "profitability" of ER or people using

frivolously, I'd simply feel embarrassed!!!!!

16:11:48 Kubota-Deere issue; difference was DEALERS.

16:12:42 Deere-Kubota choice. /issue was DEALERS!!

Thursday, 6th of August.

10:59:57 @RioJoes - check out Trends by Tom Peters and Martha Barletta http://is.gd/256xn ^SD

20:46:31 Us non-farmers living on farms may think we're automatic environmentalists. Ha! CO2

riding-mower emissions/hour = emissions from 33 cars.

20:48:51 Everyting at Boeing a mess. Is this yet another case of transplant top GE exec (Jim McNerney)

running amok when away from home?

Friday, 7th of August.

08:51:13 Given my feminist bias, nice to see a qualified 2nd woman (3 to go) among the Supremes.

(Even if she does suffer from the sin of "empathy.")

Monday, 10th of August.

13:22:30 Pax on plane ALL NIGHT in Rochester MN. Sickening! CEO should visit each pax at their home,

lie prostrate in their driveway. Beg for mercy!

Tuesday, 11th of August.

07:45:22 Happy birthday, Nance!!

07:47:27 Giving university graduation speech in 2 weeks. What should the title-main message, in 140

characters, be?

07:52:17 I hate regulation, but I fear we do need that airlines passenger bill of rights.

07:55:20 Continental offers refund to stranded-all-night pax, That's it? Surely a joke! Continental CEO vs

B. Madoff--which one deserves 150 years?

20:17:18 6.4% productivity rise stunning--bedrock for future growth. Service, mfg equal gains--great. Jobs

situation sticky wicket, but overall A+.

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11-August-2009

September

Tuesday, 1st of September.

19:23:12 To be in Europe on the 70th anniversary of the start of World War II puts today's economic

challenges in perspective.

19:26:36 Thanks for ideas for Northeastern commencement speech. Soooo great to be with older grads

who've moved heaven and earth to get their degree.

19:31:52 'Tis a time of "matchless opportunity"--not to "nab customers from ailing competitors," but to

behave with decency and grace toward all.

19:33:43 FYI, tweeting from Manchester England England. (Only did this so I could type "Manchester

England England.")

Wednesday, 2nd of September.

18:31:24 Technology and "Wow" ain't just the Web and bio-tech. BP just announced a record 35,055-foot

drilling success in the Gulf of Mexico. Bravo.

Thursday, 10th of September.

10:32:45 Incredible books. E.M. Forni: Choosing Civility.The Civility Solution. (Johns Hopkins Civility

Project.) Take that, Congressman Wilson.

10:35:42 HP hates left-handed people. My conclusion from touchpad on my new HP Mini.

Saturday, 12th of September.

08:27:11 Train Albany-NYC yesterday @ 6AM. Several firefighters aboard, full-dress, to participate in

0911 memorial festivities. We shall not forget.

08:30:17 Goldman boss in Frankfurt; apologizes for losing control, for instruments with "no social utility,"

agrees that fury at bonuses justified.

08:33:53 One year later, the worst-case scenarios have been avoided. 80% economists polled by WSJ

give gov't (Paulson-Obama) high marks. I agree!

08:38:50 May be best example gov't "doing its job" since WW II. "Insane" 0908 situation required

"insanely" aggressive response. It's all psychology!

Sunday, 13th of September.

12:57:22 The Pursuit of Excellence: Is there a better case study than "Julie and Julia"?

12:59:39 "Julie and Julia": Julia Childs' persistence makes a mockery out of "Know when to hold 'em and

know when to fold 'em." I hate that phrase!

Monday, 14th of September.

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14-September-2009

07:09:47 Oh my God. Seth and I disagree. BIG TIME. On a marketing hrierarchy list, he puts strategy 1st,

execution last. My take: 100.00% backwards!

16:26:16 Read that GM's return to Excellence will be via new ads that accuse Honda of making ... lawn

mowers. Now that makes be wanna buy a Chevvy!

16:28:32 You herd it here first: VERMONT in the Fall is pretty damned special!!

Wednesday, 16th of September.

13:11:32 James B. Stewart on the crash and September 2008, in the 21 September New Yorker, is

literally matchless

13:14:30 The Texas spirit and hospitality of the retiree who helped me (Terminal D info booth/DFW)

"made my day"--ah the power of the little touches!

13:19:52 McKinsey briefing book, 1978, precursor to In Search of Excellence, focused on the basics, title

"3 yards and a cloud of dust"-EXECUTION!

15:13:06 First on-board wifi. AA477. DFW to Albuquerque. Good or bad??

Tuesday, 22nd of September.

18:06:45 Wouldn't it be nice if Bank of America were going to court to help the consumer, rather than to

justify bonuses to Merril Lynch guys?

Friday, 25th of September.

15:00:27 Ye gads! Prestigious hospital. 2 BIG screw-ups, one visit. Pharmacist nearby in prestigious

hosp; med screw-ups daily. Awful = Normal??!!

15:04:12 Working like hell on book; i.e., writing. But it'll be design as much or more than text that brings

off the "soul" of the message--or not.

Saturday, 26th of September.

16:18:39 I don't use twitter for personal stuff. However: My late Mom would have been 100 years old

today--she did make it to 95.9. Happy Birthday!

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26-September-2009

October

Friday, 2nd of October.

21:03:29 100%. Every hospital visit, 3 in last 2 weeks, has had at least one non-trivial error. Bogles the

mind! And no legislation will affect it.

Saturday, 3rd of October.

05:41:08 Round 5 of book ("Little BIG Things") editing starts this morning--once I master copy editor's

software.

05:44:58 Oughta be h-care focus, isn't:: Patient safety. Evidence-based medicine. EMR. Patient-centric

care. Chronic care. Wellness-prevention.

05:47:58 9 states: If a woman is victim of domestic violence it's a "prie-existing condition" that thwarts

insurance coverage in some places.

05:53:53 Un-forced errors/faulty hospital processes: Disgrace! "Great" hospitals as bad as/worse than

"not so great." Way below industrial standards.

05:56:56 Most ER processes awful--many real "externalities." But if I'm hospital CEO, then ER is part of

my turf. No excuses for ER non-Excellence.

05:58:49 I'm in a genuine rage about rotten hospital processes. Simply no excuse. Some, like Geisinger

in Danville PA get it right. It can be done.

06:00:17 Read "Josie's Story." (Hats off to Johns Hopkins for enlightened approach to medical error.)

06:02:04 Geisinger: Danville are ain't Boston-SF. Demographis not great (I understate), so wealthy area

not needed for "right stuff" in hospitals.

06:04:22 To be sure, many on-going hospital quality improvement projects. But little "disruptive

innovation." NEED ACROSS-THE-BOARD RADICALISM!!!!

06:07:25 Hate to push own stuff, but per queries, new book/Little BIG Things due Feb 9th if I can stick to

tough schedule.

12:59:04 Tirade on hospitals/patient safety hardly new for me. Just turning up the heat. As to 5 in a row,

got more and more pissed off as I wrote.

15:04:09 I'm try not to be political, but as Morning Joe said, any American cheering America's Olympic

hosting loss because it wounds Obama is sick.

22:36:44 Even if motivation political, Toyota's "death's door" CEO apologia stunning. Toyota = "do no

wrong" 2 yrs ago. Who missed the analytic boat?

Sunday, 4th of October.

13:35:15 Greenspan predicts 3% GDP growth Q3. How sad--eveything he says now is tainted. (Do I

believe him? No. He's very smart ... but still "No.")

Monday, 5th of October.

05:20:54 Private equity at its worst. Simmons matress goes bust thks to staggering debt. Boston's Thos.

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5-October-2009

Lee Partners take home $77 mil in fees.

Wednesday, 14th of October.

19:47:55 Dow 10K. There is no "economics"--it's all psychology! (The only people for whom this is "news"

are the economists.)

Tuesday, 20th of October.

17:11:52 GE-ism works damn well ... for GE. But maybe not for Home Depot, Chrysler, 3M, Boeing.

Boening declared a mess by key analyst. CEO blamed.

Wednesday, 21st of October.

01:49:22 I hate the term "behavioral economics." Call it what it is: "Psychology"!

10:59:06 Read Mort Zuckerman's "The free market is not up to the job of creating work," Financial Times,

1019. Horrifying! VERY tough to refute!

Sunday, 25th of October.

02:42:29 Are flu shots effective? Maybe not. Brilliant Atlantic article, "Shots in the Dark," by Shannon

Brownlee ("Overtreated") and Jeanne Lenzer.

02:49:51 In Frankfurt airport (always seem to be here), then Angola. Hammer on the biz basics--and the

attractiveness of "Excellence. Always." Right?

02:54:58 “The only wisdom we can hope to acquire is the wisdom of humility." T.S.ELIOT. (Heard at

dinner Friday, speech by Rory Stewart.)

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25-October-2009

November

Wednesday, 18th of November.

08:41:42 The *original* Cool Friend, Bob Waterman, coauthor of In Search of Excellence in his first

interview with us: http://is.gd/4XWwN --SD

09:17:14 Must see to believe. IAD, Dulles airport, new upgrade is fabulous. Security madness now a lark.

Never believed I'd say those words.

09:20:53 Dramatic difference. Tipping point? Last three flights: In business class ... 4, 2, and 3 Kindles

respectively. (About 20% of biz pax.)

09:24:20 World's toughest engineering job? Getting to the moon? Nope. Try: Excellent, fine-grained

shower-water controls in hotels.

09:51:32 Academics and athletics don't mix? My alma mater, Stanford, scored the most points ever

against USC this past Saturday. In LA.

09:52:48 Stanford has the most powerful athletic program in the NCAA. Much of the success has come

from fully exploiting Title IX. Hooray!

10:46:27 40 days. 110K miles. 11 seminars in 9 countries. Canada. Angola. Dubai/UAE. Saudi Arabia.

India. Ecuador. Texas. D.C. California. (Tired.)

11:23:28 Youngster, Ecuador: "#1 issue when starting a company?" Me: "So insanely in love with your

idea you'll walk throug fire to implement it."

11:25:25 Only ONE (!!!!) true "source of innovation": Sooooo pissed off with the way things are that you'll

fight to the death to bring about change.

Monday, 23rd of November.

10:15:58 U.S. economy = Churn. Lose 6 million jobs net 9/2008 to 9/2009. Equation: ADD 51 MILLION

jobs, but lose 57 million. Needed: Positive churn!

10:17:34 Stop acting as if the recession is over, despite technical definitions. Well over 10,000,000

Americans face crappy Thanksgivings.

11:26:55 Goldman & swine flu vaccine. Etc. High IQ leaders-as-fools. Are we on the verge of a populist

explosion that may not be containable?

Tuesday, 24th of November.

08:39:01 Off the deep end: How many dead-wounded (heart attack, suicide, spouse abuse, incapacitating

depression) thanks to Wall Street malfeasance?

08:46:37 Read it: Gillian Tett/Fool's Gold. (#1 UK finance journalist.) #1-#2 villains: Clinton (W.J.),

Greenspan. Vetoed any derivatives regulation.

11:30:53 Gone 6 weeks. Best part of coming home is "return to the ordinary." Doing my laundry. Chatting

at the local VT country story.

11:32:43 We've created 51 million jobs in the last year!!! (Alas, we've lost 57 million.) U.S. economy is all

about churn. So 'tis always been.

12:22:49 Read John Bogle. Book: Enough. Life transforming. (No kidding.)

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24-November-2009

17:11:26 Long line at the Shaw's grocery store Manchester VT. Store manager bagging! Hooray! (Alas, in

my experience, unusual.)

21:28:24 I dearly love India. Little pleases me more than excellent relations between the U.S.A. and the

world's largest democracy.

Wednesday, 25th of November.

07:15:53 I love India because it is a noisy, raucous, friendly, godawful but wonderful-wonderous

democratic mess--just like home (USA.) but more so!!

08:41:48 Pilgrims preceded T'giving with a fast day. We should do the same, for reasons of

thoughtfulness-reflection rather than reasons dietary.

15:55:45 Griffin Hospital, Derby CT. Good as it gets in "patient-centric care." Motto: "Kindness is free."

Not a bad guide to Thanksgiving attitude.

Sunday, 29th of November.

13:19:05 Happy Sunday: Iran to build 10 new nuke sites. Swiss voters ban minarets on mosques. At

times it feels like a new Dark Age descending ...

14:06:03 I hope I'm ususally fairminded; at least I try. But that need not apply to college football.

Stanford's Toby Gerhart gets my Heisman vote.

Monday, 30th of November.

11:29:39 Rule 1. Let people know bad news might be coming ... WAY BEFORE THE FACT. Corollary: No

surprises!! (I'm a pissed off victim right now.)

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30-November-2009

December

Tuesday, 1st of December.

05:41:20 Old can be good. Liar's Poker by Michael Lewis (Penguin, 1990) offers the best description of

the modern Wall Street culture I've ever read.

05:42:12 FYI, Liar's Poker is hilarious1 (In a sick sort of way ...)

05:44:48 Still my favorite old saw: UNDER-PROMISE. OVER-DELIVER.

05:47:05 Today! Call two customers: "How are we doing?" Check on the status of each of today's

outgoing orders. Thank 10 people for "good attitude."

10:41:10 Unemployment awful. But in Century21, portfolio of temp gigs normal says Jody Greenstone

Miller (FYI: a Clinton appointee) in the WSJ today.

10:42:18 It is the Age of Brand You!

10:44:40 A first!!!! DOT yesterday fined Continental et al. for stranding pax on the tarmac overnight in

Rochester MN last summer!!! Yes!!!!

Wednesday, 2nd of December.

11:00:42 Hard for me to say nice things about airlines. I'm too battle-scarred. But huzzahs to AirTrans!

Their biz-class service rocks in BOS, BWI!

Friday, 4th of December.

08:27:09 Loathe to admit I'm a Vermonter today. Senator Bernie Sanders' effort to block Bernanke

literally sickens me.

08:34:47 Counterintuitive but true: Brand You the Ultimate TEAM Sport. Thrive per your reputation in a

Network of PEERS. Peer power >> Boss power.

Monday, 7th of December.

13:15:16 Realize many are stretched, and I'm not by comparison. But wouldn't we all pay just a bit in the

name of the 30 million without healthcare?!

13:17:41 Prior tweet not meant to endorse--noe oppose--public insurance option.

14:45:01 Healthcare bill indeed ugly. But if fails, wait another 20 years. I'm hung up on absurdity of 30

million uninsured in, yes, filthy rich USA.

14:46:33 Book recce: T.R. Reid, The Healing of America: A Global Quest for Better, Cheaper, and Fairer

Health Care.

Tuesday, 8th of December.

10:19:19 BusinessWeek is already re-titled Bloomberg BGusinessWeek. That was quick!!

10:20:44 BusinessWeek has a cover story on Dubai. I heartily agree with the premise: Do not write off

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8-December-2009

Dubai! It is still "the miracle in the desert."

10:21:58 I have called Dubai "the greatest single act of business imagination I've ever seen." I stand by

the quote.

10:25:51 No more healthcare policy comments. I'll stick to my Big Three: 1/Patient safety!!!!

2/Evidence-based medicine! 3/Overtreatment-testing!

10:29:08 Patient safety gold standard: Geisinger, Intermountain, Mayo, VA. Bravo! ("Proves" it's doable!!

E.g. Geisinger in low income area.)

10:34:05 Dubai: Way too much debt. "Pyramid scheme"? Nonsense. I've stayed in the hotels, gone to the

conferences. They are real!

10:35:09 If Dubai a ponzi scheme, so is Nike. Put a swoosh on a pair of "sneakers" and charge $100 for

them.

Wednesday, 9th of December.

08:44:28 Through and through capitalist that I am, I say hats off to the UK for its new (today!) 6-month,

50% tax on bonuses over $40K.

11:41:31 UK tax not "appeasing the common man." It's about appeasing the 99.99% of us who feel, "You

made the mess, we paid for your mess, enough!"

16:02:04 Re bonuses, flying the G4 to D.C. to beg for taxpayer $$$. Around and around in my head goes

that old phrase: "Have you no shame, sir?"

18:07:09 Highest and best use of an AGA: on a very snowy, blustery day, place full-face wool mask on

the stove for 1/2 hour before going out.

Friday, 11th of December.

15:02:40 "Artists are supposed to be useful"- from the new Cool Friend interview with Garrison Keillor

http://is.gd/5k0BX -^SD


07:54:11 Anyone understand why you'd ever have been more likely to buy Accenture's services because

Tiger Woods endorsed? Acc. dropped him ystdy.)

Thursday, 17th of December.

11:39:51 "They" say management = do things right, leadership = do the right thing. Baloney! Do things

right (execution) quintessential ldrshp task!

11:41:14 Winter in VT 4 days before solstice. Minus 4 farenheit this A.M.

11:44:34 GE's Immelt lectures at West Point on accountability. GE has lost $240 BILLION in market cap

since the crash began. Why's he still employed?

12:30:06 Bernanke looks to be confirmed. Good! Huge errors. But reacted to "life or death" econ problem

better than anyone sane could have hoped.

12:44:33 Best book on financial crisis, bar none: Michael Lewis's 1989 Liar's Poker!

12:50:50 CEO: Toyota "grasping for salvation." Operational excellence tops, Problem: "dull" cars.

Answer: "exciting," "fun." TP: Long live "Wow"!

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17-December-2009

12:52:21 Toyota CEO read Jim Collins' latest, made him aware of nature-magnitude of Toyota's

problems-decline. Top marks to Jim!!

Saturday, 19th of December.

15:29:05 3+ hours in the local bookstore. Is there any greater thrill than finding the absolutely perfect

book to give a friend at Christmas?

15:32:14 Good as it gets: EMI Classics "Best Loved Christmas Carols" performed by Choir of King's

College Cambridge. (Yes, I still listen to CDs.)

15:35:10 "Doing the right things right" is Nirvanna. It's just that I never want to lose sight of Priority #1,

EXCELLENCE in Exceution.

15:37:02 The "perfect" book is one that you suspect the givee has not read because it's a little offbeat, but

it matches their interests perfectly.

15:42:37 SF49ers' Bill Walsh invented "West Coast offense.". But his true secret was team

"professionalism" and maniacal attention to Excecution.

22:29:41 Whoops, if I'm gonna preach Excellence in Execution, I should indeed spell "execution"

correctly. 40 lashes!

Tuesday, 22nd of December.

07:56:05 My wife was ripped off by Pimsleur, distributor of language programs. Pimsleur says its a

spammer. Regardless, beware!

Thursday, 24th of December.

07:57:20 "Dull" Harry Reid = Leadership as process mastery. "But his virtue and his value to ... is his

mastery of the mechanics of the Senate."

08:01:07 My mom-in-law and I sat wordlessly for 15 minutes last night watching Christmas tree lights

sparkle. There's more to life than social media.

08:04:44 My Harry Reid tweet has nothing to do with h-care bill as good or bad. He simply executed a

"real life" [not pretty] leadership miracle.

08:06:52 Debbie, Debbie, Debbie, such cynicism on Christmas Eve :)

08:36:00 If you want to study VERY down and VERY dirty dancing, examine details of Philadelphia,

summer of 1787. (Drafting of U.S. Constitution.)

08:40:52 Delaware wanted one House with equal # reps for each state. They got the votes to create the

U.S. Senate by agreeing to leave slavery alone.

09:14:15 My point, Brandon, is an (old-man's) bemusement when people shudder at down and dirty

politics. I love the real world, soiled hands and all.

09:36:15 "Death panel"? How about the "death button"? CT scans per se may kill 15,000 a year in U.S.

Many prescribed scans utterly un-necessary!

16:08:39 Despite loooong lines at various shops in wee Manchester Center VT, attitudes universally

good! Merry Christmas!

Saturday, 26th of December.

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26-December-2009

12:26:42 Given no deaths, terrorist scare useful-vivid reminder of vulnerability. Odds major event in next

10 years? (Some non-alarmists say 100%.)


07:10:44 As Gretchen Morgenson said in 12.27 NY Times, almost no execs have accepted any blame for

the economic mess. What a message to our kids!

07:14:19 No CEO accountability for lack of preparedness. No banker accountability. No accountability

period. Everything is spun. We are screwed.

10:58:08 I am known for "calling the idiots to account"--but I accept responsibility for not screaming much

louder and talking much more bluntly.

11:02:52 I think we're conned by the "superstar myth," the idea that these #1s are so good that we have

no choice but to accept their amorality.

11:23:42 Plan plan plan (Now!!) for next Monday, first workday of New Decade. "Resolutions" mean

nothing--Concrete Actions on Day #1 mean Everything.

11:27:39 IBM's Tom Watson: EXCELLENCE takes but a minute--a blood oath never to do anything

non-excelllent! Excellence is 100% about you, not "them."

16:23:50 ALL CAPS. SORRY. IMPORTANT. TOMORROW AND WEDNESDAY. CALL 25-50 PEOPLE.

THANK THEM FOR THEIR SUPPORT THIS YEAR.

Tuesday, 29th of December.

19:23:20 Perhaps 1 work day left this year: Call 10 people Wed, "Thanks for your support in 2009." (Esp

those in internal depts that aid you lots.)

19:28:28 Accepting unequivocal blame, not Blankfein's pap, is a start per se as I see it. (If heartfelt rather

than spin, change more likely?)

19:35:08 How do you "think about resilience" systematically? Between tech and geopolitics, next decade

99.99% likely to bring more nasty surprises.

19:37:54 NewTech Mega-WOW. But: basics = basics. E.g., "Thank you." PowerTool Then. Now.

Tomorrow.

19:39:36 Disaster. Evidence clear and plentiful. "Real people" on the scene 10X more important tha 1st

responders. We all need training!

Wednesday, 30th of December.

00:33:40 More women killed per decade by "gendercide" than killed by all genocides of 20th century. See

the book Half the Sky, Kristof and WuDunn.

00:45:18 "Gendercide" = Women killed-murdered simply because they are women.

18:08:40 Spend precisely 2 hours tomorrow morning (12.31) on HANDWRITTEN notes to a dozen or so

folks whose support you are particularly thankful for

18:10:44 Tomorrow (12.31) morning call precisely three people who were important to you in the past but

with whom you've lost touch.

18:11:21 If your office is open tomorrow (12.31), bring everyone flowers!

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31-December-2009

Thursday, 31st of December.

06:54:28 All my tweets come from me. Sitting right here in my solo office in Tinmouth VT. (Or from a hotel

room in good old God-alone-knows-where.)

06:59:05 NWA/Detroit: Mistakes were made. Co-ordination still lousy. But it is, on the other hand, soooo

easy to connect dots after the fact!

07:02:48 Football biases for 12.31: Go Stanford! Go Navy!

page 16 / 106


31-December-2009

2010

January

Friday, 1st of January.

11:33:07 David Brooks. New York Times. Today. Brilliant. Perfect pitch.

11:36:17 Visiting friends. Home Sunday. PLAN TO MEDITATE ON LIFE/2010 ALL DAY MONDAY (more

or less). Never tried it at year's start. Will report!!

12:08:43 NYrsEve dinner. Pal is CEO biomaterials startups. Spent long time discussing docs strong

aversion to evidence--eg evidence-based medicine."

12:10:50 Doctors Without Borders: Good thing! Doctors Without Data: Bad thing & commonplace.

Monday, 4th of January.

11:11:16 NYT/banker defends bonuses: "A lot of our folks have 2nd & 3rd homes and alimony payments

and other obligat. that require substantial cash."

11:55:24 Yes!! Economist cover (01.02): "We Did It! What Happens When Women Are Over Half the

Workforce." Inside: "biggest social change of our time"

12:00:17 Read! Act! (action guide incl.): "Half the Sky: Turning Oppression Into Opportunity For Women

Worldwide," Nicholas Kristof/Sheryl WuDunn

12:05:21 No excuse for non-green buildings!! Unlike cars, this not controversial, pays off fast, improves

productivity, has huge envir-energy impact.

17:19:05 I am a credentialed, fire-breathing, anti-protectionist. But, and there is a but, current exchange

rate imbalance with China not sutainable.

Tuesday, 5th of January.

09:19:37 Watched 3 min. of Chris Matthews last night: Are we really going to be subjected to nothing but

the 2010 elections for the next 10 months?

09:20:28 If doctors are so smart, why can't the learn to wash their hands?

09:22:28 If doctors are so smart, why did it take them until 2010 to "invent" checklists? (See Dr Atul

Gawande's book "The Checklist Manifesto.")

09:23:21 If doctors are so smart, why don't they remind heart patients to take their aspirin every day?

09:24:21 (if I'm so smart, why don't I ingest 500 less calories per day?)

09:29:35 I am trained as a civil engineer. Contractors and engineers have been using checklists for

thousands of years! Powerful: Yes! New: Uh, no.

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5-January-2010

09:33:46 Is it because doctors are so smart that they don't bother to listen to their nurses or patients?

09:37:44 Yes, heart patients shouldn't need to be reminded about their aspirin, but they do; and evidence

shows a "simple" call works "miracles."

12:12:07 And: Patient safety is doable when it becomes a leadership obsession.This has nothing at all to

do with the healthcare legislative debate.

12:58:08 Financial Times (01.04) says b.schools changing. One suggestion: Outlaw for 10 years finance

professors and economists from becoming deans.

14:13:04 Tom booboo: Singling out "elite" b.schools. There are a lot of "ordinary" b.schools that do

extraordinary work. It's the elites that bug me.

Wednesday, 6th of January.

09:28:10 Gotta problem? Centralize! Watch bad go to worse! I.e.: Welcome to the Dept Homeland Sec,

amalgam of 30+ agencies; and Dir Nat Intelligence.

09:30:48 Unless you are absolutely positively desperate to communicate something you care about, don't

give a speech.

09:32:17 Warren Bennis: Effective leaders don't "want to be leaders." They want desperately to get

something of signifigance done.

09:37:14 I'm no Bush fan fror sure, but DHS and DNI were totally bi-partisan response to "for God's sake

do something [that feels 'big']"

09:40:32 Intel prob hopeless, but we gotta keep trying. Big bureaucracies antithetical to current

decentralized threat.

13:30:19 Biggest, wealthiest, wildly underserved market ever: empowered 50-75 "demographic." (Read

Sara Lawrence-Lightfoot's "The Third Chapter")

13:36:13 Age 50-75 "demographic": huge ... hip ... healthy ... energetic ... wealthy ... exploring. Serve us,

you fools!! Take our $$$!!

13:48:32 No patience faulty Web credit-card processing. Tried twice to give wikipedia $250. Bounced

back both times. Sorry, Jimmy.

14:11:57 Another blow to Walmart haters: Marjorie Rosen's "Boom*Town: How Wal*Mart Transformed an

All-American Town Into an International Community"

14:43:26 The late CIA Director William Casey made employees read In Search of Excellence to

encourage personal responsibility http://is.gd/5OZ2f ^SD

Thursday, 7th of January.

02:13:56 Sign of "been there, done that"? Read piece on "management 3.0." New? 100% derived from

Nobelist Herb Simon/"Administrative Behavior," 1947.

04:01:52 50 years ago Herb Simon & Jim March began poking holes in rational organization

theory--modeling the messy ways of human decision making.

04:04:53 Almost all my reading is history, esp history of innovation. It makes me appreciate the wholesale

messiness of human affairs.

04:07:16 Old joke: "What makes God laugh? People making plans." (In Search of Excellence put

messy/non-linear people stuff ahead of perfect plans.)

04:11:22 I drank the Koolaid, consulting to Apple in 1981. But what's evidence new tools = better

decision making? (Not the Xmas plane crisis.)

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http://is.gd/5OZ2f


7-January-2010

04:15:38 Great mentor at Stanford when I got PhD in 70s. Made me appreciate the ubiquity of

UICs/Unintended Consequences-a lesson not forgotten.

04:19:10 All "models" must incorporate messiness--not as hindrance but irreducible reality! Rule1:

Realize how dangerouly incomplete all models are.

04:22:58 Anger = No. 1 source of innovation! Only source? May be. (Must be angry enough to handle

guaranteed pushback by threatened powers-that-be.)

04:25:20 4AM pleasure (East coast USA): re-tweet from Pakistan! We can overcome!

04:27:48 But most new tries are response to stuff that pisses you off. (Agree that implementation ought to

be through end runs to reduce resistance.)

04:29:19 "Good news" of tough times: Only true test of character!

04:30:49 "When the seas are calm all ships alike show mastership in floating"--Shakespeare or Churchill,

not sure which

04:33:44 Anger: Angry young men/women determined to change things need sensible (older?) mentors.

(I had Bob Waterman at McKinsey 30 yrs ago.)

04:34:56 India too! Hooray! (I visit regularly.)

04:36:40 No ref to 3.0 piece forthcoming. Have no intention of inadvertently casting aspersions on author.

04:40:53 I co-wrote In Search of Excellence because I was pissed off at linear approaches of "strategy

types" who ignored people-implementation.

11:03:42 Young mentor. Old mentor protects you from bureaucrats. One each? (But point is find

mentor/s!!!!

11:08:01 VC pal doesn't want too much emotion. Wants realist too. I say ALWAYS twosome, equals, at

the top-passionate dreamer, execution-$$$ guru.

11:10:40 Make mentoring part of "culture." Each and every person becomes mentor ASAP. (Learned this

from Bill & Veive Gore/W.L. Gore in 1985.)

11:13:04 Intel: Need decentralization. Need co-ordination. Impossible? Muddle through only answer?

Never (!!!!!!) get it "right."

11:16:47 Centralization-decentralization always #1 issue--from 1787 (Hamilton v Jefferson) to 2010. Err

toward decentralization. Exception terrorism?

11:23:07 Twitter! Complete thought 140 char? Yes! (Hate touting! But backup for ideas--300+

PPs/tompeters.com. Every speech/7 years/downloadable.)

Friday, 8th of January.

07:10:02 Must read: John Cassidy, 1/11 New Yorker, on the "Chicago School" of econ.(CS still sees no

reason to factor psychology into its models!)

13:54:03 Just noodling while driving VT to Boston. My 4 favorite companies (totally subjective!): Apple.

BMW. Cirque du Soleil. Southwest Airlines.

13:59:21 Best companies (cont.): And damn near everybody in George Whalin's "Retail Superstars:

Inside the 25 Best Independent Stores in America."

16:25:54 Agree Zappos!

16:26:45 How about Alibaba? (Comments.)

16:30:34 Hank Paulson may have saved us. Trader mentality: If one thing doesn't work, try another;

quick; no recriminations. And: open communication.

page 19 / 106


8-January-2010

16:33:05 Off to France. Work, not play. May be tweetless for awhile. Speech prep. Prep. Prep. And then

more prep.

16:33:53 Like Tom Hanks, never given a speech (movie for him) that merited more than a B+.

17:06:37 Love to see General Jim Jones head Dept. of Homelaqnd Security!!

17:12:12 Lehman allowed to fail; impact shocked. Were near WMD meltdown. Yup, some ramifications

appalling. Real world: Least worst = Life 101..

Saturday, 9th of January.

06:16:43 So far so good. First 2010 int'l flight. Security unchanged on the surface. Of course coming back

to the U.S. may be a whole other story.

06:19:16 Full disclosure: left 2 feet of snow in Vermont, on the way to speak in Cannes. Somebody's got

to do it-and its good for U.S. trade balance.

06:21:36 UK financial services firms double bonus pools to cover Mr Brown's surcharge tax. Standby for

fallout! (Redux: They just don't get it??!!)

06:30:00 Job losses up, W.St. bonuses up: How can so many "irreplacable" execs have such tin ears?

Insensitivity = They ain't as smart as advertised.

09:20:58 I respond generally because I only respond to stuff that benefits from a general response.

19:02:25 Feeling guilty re my "twitter behavior." Thriiled by responses, but use twitter sorta as blog-like re

comments; I like to cherry pick!!!???

19:06:16 In Cannes for temp superstar Adecco. Can't complain but cold-though not VT-like. (European

weather horrid, many cancelled flights in Zurich.

19:10:41 Twitter best place on earth for editorializing: Prerogative for someone who's been looking at

organizational effectiveness for 40+ years???

19:13:37 Richard Florida: new employment "different." By and large no: plumbers, appliance repairmen

the same. See super "The Millionaire Next Door."

19:15:11 In many ways I love (!!!) twitter's discipline. For a guy who runs at the mouth-keyboard, coherent

thought-STORY in 140 characters boffo!

19:18:15 So much pure fun with twitter, posting less at tompeters.com. That's not all good!

19:21:46 Yet ANOTHER round of book edits! 11 hours Zurich airport helped! Work in airports as well as

any place. No to lounges, find a quiet corner!

19:25:03 Hate air travel stress, too much history (6,000+ legs in 33 years?). Book 4 or 5 hour gaps

between flight legs, odds of screwup way down!.

19:26:23 Too much nibbling in lounges! Nibbling = Nervous tick. (Fought weight for 60 years. Usually on

losing side.)

19:29:42 I follow people DIFFERENT than me. (Though a lot are also smarter than me also.) (Variety

rules!!!)

19:33:02 I believe in what I call "lower-case 'd' diversity."Must must must have (VERY) diverse views on

any damn dimension-decision you can name.

19:34:05 We are what we eat. We are who we hang out with. (Primo innovation "secret.") Must be

formally managed-measured.

19:37:03 Virtually all Christmas presents were donations to Wounded Warrior. Wounded vets deserve the

best! (Sometimes don't get it.)

19:38:22 Speaking of wounded, am delighted that pro football is paying better attention to concussions.

page 20 / 106


9-January-2010

Finally! Pathetic days-of-denial receding.

19:40:10 And security folks at Zurich airport thorough but exceedingly polite!

19:42:28 Re uses of twitter, in my mind, positive feedback re Zurich security folk deserves public-inclusive

comment.

19:43:25 Am I tweeting because I am distracting myself from book editing????????? Hmmmm.

19:48:31 Susan's (wife) home firnishings are so cool. She's trying to teach folks not to be afraid of color!

(Tough sell 90% interior decorators.)

20:03:55 1% of me wouldn't have minded another cancelled flight, night in Zurich. Baur au Lac one of my

favorite hotels in the world.

20:09:59 Hotel excellence, almost #1: Windows that open wide! (Wee hotel last Spring, week leaves

came out, on canal, Amsterdam-windows opened WIDE!)

Sunday, 10th of January.

09:43:35 In Cannes for Adecco; stunned to discover that this "temp agency" is a 25 BILLION DOLLAR

corporation. (A little beyond "Kelly girls.")

09:47:08 Cannes: Walking along the promenade looking for the girls in string bikinis. Whoops, temp about

35F, hard rain & some sleet. Attire: parkas!

09:49:59 Stealing from Marcus Buckingham, #1 cause of unhappy employees is quality of first-line

supervisors. Are yours "best in planet"? Prove it!

09:50:45 Do you spend as much time selecting 1st line supervisors as VPs?

09:52:17 Is your front-line supervisor training & mentoring so staggeringly good it makes you weep?

14:11:29 W. Bennis: Leaders need to be leaders because they have something they must say. So, too,

twitter. Tweets totally SELFISH: Stuff I must say!

18:07:21 Guess I'm mostly a genetic-determinist. Hey, I think we're altruistic (which we are) for selfish

reasons!

18:09:31 I "need" to do what I do. God knows, I indeed hope it's helpful, but I am fulfilling a personal

need. (I choose not to kid myself.)

18:13:43 I'm not a trained philosopher. I was trained by a Skinnerian/behaviorist. I love the idea of "free

will," but to me it's not a "slam dunk."

18:17:27 Civility. Decency. Grace. Thoughtfulness. Kindness. Maybe the 5 finest words in the English

language.

18:18:17 Thought of the day: Only fools "don't suffer fools lightly."

18:21:10 Plato: "Be kind, for everyone you meet is fighting a great battle." (We never see more than the

tip of the iceberg when it comes to others.)


01:35:58 Perused health article this morning. One of 5 most likely times to have a heart attack: Giving a

speech! (Oh dear.)

01:48:01 Civility. Decency. Grace. Thoughtfulness. Kindness. Profit maximizers: The 5 words also

increase employee engagement and customer retention!

05:25:40 Roadtrip rule: Clean the toilet before leaving for the day/check out. They'll re-clean, but no

excuse for others cleaning your toilet. Ever.

page 21 / 106


11-January-2010

05:28:57 Roadtrip rule: Look the person in the eye and say "Good morning [afternoon, etc]" to every hotel

staffer whose path you cross.

08:13:49 Yes! Amid grotesque-obscene wretched excess of Cannes, found a little shop, a couple of

streets back from the Med Sea, that has fresh fruit!

08:16:08 Int'l Herald: "Financial Sector Wonders how to Give Big Bonuses Without Fueling Public Ire." TP

answer: Don't.


12:09:49 Great day with Adecco's leadership! Opportunity to influence people who directly influence the

lives of millions!

12:13:37 "Temping" now is about helping people build their brand/"Brand You," as I've called it for 15

years, via a series of assignments/projects.

12:22:47 For 15 years Dan Pink & I have have said the linear career is dead. (40 yrs ago Warren

Bennnis-Phil Slater gave us "The Temporary Society.")

12:34:57 Hammering on cross-functional love these days: Strategic opp. #1. 5% of answer is software,

95% social stuff--eg do lunch again and again.


01:42:40 4 days in Florence Italy. Heavy on art, light on tweets. I can easily get OD'd on

cathedrals-museums, but Florence a league of its own.

01:51:48 Best of Florence? Missing bank execs testimony! Michelangelo vs CEO GSachs: No contest.

(Okay, Medicis would've given GS run for its money.)

13:05:37 Hats off to Google! For me, the sun rises and sets over the First Ammendment. Freedom of

speech is the bedrock of human liberty.

13:11:24 Jamie Dimon, JP Morgan: "Certain subprime mortgages weren't great products." An apology?

I'd say a travesty. It literally makes me ill.

13:17:32 Wisdom of crowds or mobocracy? Jason Lanier a pioneer supporter of

freedom-through-the-Inet. In "You Are Not a Gadget," he plays skeptic.

13:33:24 A friend I trust believes Oxfam is a good recipient of donations for Haiti.

13:36:55 Am not supporting Lanier. I do support a debate. or at least worrying. I have been questioning

my own unexamined gulping of the Koolaid.


02:48:53 Hard to tweet about normal stuff when as images of Haiti keep running through my mind.

(Horror: "still life," p1, USAToday/Fri. gruesome.)

02:52:37 Many complain "modern" economy awash in frivolity. "Frivolity" (eg the Rennaisance) was the

story of Florence under the de Medicis in 1500s.

02:56:17 "Old economy" awash in "un-necessary" imports: Ladies of the court in Florence had silk from

China (eg v. high value added imports) etc etc.

03:04:49 What if John Ashcroft's office had been in Uffizi, world's greatest religious art gallery; ton of

fabric needed to cover the bare breasts!

03:06:50 If you believe in the long-term power of free markets, as I fervently do, nothing much short of

page 22 / 106


16-January-2010

pornography is "un-necessary" import.

11:40:35 Twitter getting to you when you wander one of world's great museums thinking about how to

reduce your reactions to 140 characters. Yikes.

11:44:53 Economy depends equally on bankers, bakers, car makers. One just wishes the former would

show some human sensitivity to the "other" 99.999%.

11:50:16 Life = Repeat. Wretched excess in Florence (excess birthed the Renaissance) triggered

reaction, including burning some of best paintings.

11:51:56 To follow the world in a concise-coherent fashion when away from home, my vote goes to the

Financial Times.

11:55:36 Renaissance birth of modernity we cherish--also center of "wretched excess" which led Martin

Luther to create the Reformation. Ah, life.

11:56:57 Lucky lucky me. 5 days in Florence sets the mind, even this old one, afire.

12:07:50 I, too, feeling "banker rage." But I'm also 30+ year Silicon Valley boy. VCs-financial

infrastructure as important as entrepreneurs. Period.

12:11:14 In "baby with bathwater" dept, many new finance instruments truly needed to enable

globalization. Two fears: Under-reaction. Over-reaction.

12:15:50 Web worries:Founding Fathers worked overtime to avoid mobocracy-e.g. Senate. Mobocracy

terrifying-think Naziism. We need to think ...

12:18:36 Most great innovations amenable to abuse. (E.g. virtually all scientific "advances" eventually

applied to war making.) We need open eyes ...

12:23:32 Democracy a royal pain-best possible result is muddling through. As okay student of U.S.

history, I will staunchly defend U.S. Senate.

12:25:14 Of course we got the Senate in 1787 as a sop to little states. And in return for Senate, littles

went along with keeping slavery. Whoops!


08:35:25 If it gets any better than a Sunday mid-day meal in an old Italian family restaurant on a narrow

street in Florence, I'd like to know how.

08:39:09 When I called art "frivolity," I (obviously?) meant that in a 1400s society with most basics absent

for most people, art hardly a necessity.

08:41:27 In OECD countries in 2010 we don't absolutely need more than, say 10% of what we produce.

The rest is "frivolity"-eg Tom Peters tweets.

12:28:25 I am not arguing against art!! I am simply pointing out that the idea of "more than we need for

subsistence" is not new.

12:31:18 I want great manufacturing in U.S. associated with front edge of exciting industries. But some

seem to have nostalgia for T-shirt mfg.

12:37:38 Mesmerizing! True "must read." Peter Singer/"Wired for War: The Robotics Revolution and

Conflict in the 21st Century." (Blurbs impressive!)

12:39:50 Awful restaurant experience. Joined traveladvisor.com in order to pan it. Whoops, I feel yet

another Web time sink emerging!

16:12:44 Seems absurd, esp. if one stays in pricey hotels, but good wifi the RARE exception. Hats off to

noody.it here in Florence. 6 days, flawless!

page 23 / 106


18-January-2010


06:39:48 Every iota air travel irritates-infuriates-debilitates. (Saving grace: "My God, left NZealand at

7PM, at LAX 11AM, 8 hours before I left.")

06:42:24 Started serious biz travel 1973. Rough estimate: 6,000 trips, 9,000 flight legs, 6,000,000 miles.

(+ lotsa data for customer service rants!)

06:44:17 Credit where credit is due (hopefully not jinxing myself since soon flying Zurich-BOS): Air safety

record is simply incredible, esp in OECD.

06:48:30 Best airport conversations: sales clerks--a mini-UN. (Every hour loaded with learning

opportunities if you put yourself out just a smidgen!)

06:53:35 MondayMessage: Make first meeting of the week ... MEMORABLE. (Sounds like barfworthy

motivational-lite, but if not the next meeting, what?)

07:30:06 5 lunch OPPORTUNITIES this week. Do 2 lunches w/folks in other functions. (X-functional

Excellence #1 competitive adv; "social stuff" key!)

07:33:31 Love to know the specs of someone who could enjoy a "business as usual" cruiseboat vacation

60 miles from Haiti.

07:35:19 Cruise lines themselves in dilemma. They employ high # Haitians, are bringing supplies, and

donating proceeds of stop to relief. Still ...

09:45:46 My Cornell classmate Michael Schwerner murdered 1964 in Philadelphia MS. That's one reason

I'm especially attuned to Dr King's birthday.

09:55:09 I'm a rat. Realize 25 times/day my susceptibility, like Skinner's rats, to positive/negative

reinforcers. (Even if 100% aware of situation.)

09:57:25 Swiss security people very polite. May be a stereotype, but true.


05:29:41 My Web news problem: Get so sated on headlines/2-paragraph politico stuff, that I shortchange

superb analytic pieces in WSJ, FT, NYTimes.

19:20:16 Musing/Florence-Boston: China, 30 years of liberalization, no big blips. So assume infallibility?

“China will soon surpass us” crowd does!

19:20:47 Musing/Florence-BOS: Alt. to fearsome BRIC, try EUJI (you-gee). Europe-USA-Japan-India.

Stable/open democracies. About 100% of innovation.

19:22:43 Haiti. Lotsa aid, logistics snafus. TP: “It’s ALWAYS the ‘mere’ logistics, stupid!” Military call it

“tooth-to-tail” ratio. (Tail triumphs!)

19:24:03 In “Smile or Die,” B. Ehrenreich blasts U.S. “cult of positive thinking.” TP: If we assess odds

rationally, business startup #s collapse.

19:25:59 “I thought [Citigroup] was impregnable”-Sandy Weill/2006. (And this is the type of "genius" we

should be begging-bribing to stay?)

19:26:25 “startling to hear [JP Morgan Chase’s] Dimon admit his bank never considered the possibility of

large decline in home prices”-Paul Krugman

19:26:48 “The truth is regions with the highest number of doctors per capita tend to deliver lower quality

care at a higher cost.”-Shannon Brownlee+

19:28:15 “We need primary care docs to reclaim central role in preventive care, chronic disease

management and coordination of services”-Brownlee

19:28:44 Shannon Brownlee is author of my #1 book pick on clinical practice: “Overtreated: Why Too

page 24 / 106


19-January-2010

Much Medicine Is Making Us Sicker and Poorer.”

19:29:23 “All signs point to a new era of women in charge-socially, economically and politically.”/from

“Women Rule”/Alex Beam/Int’l Herald/Jan 15

19:29:47 “A Tradition Falls and Women Rise: A Changing Germany Seeks to Blend Family, Careers and

Schooling”/p1, International Herald/Jan 18

19:30:10 “We Did It!” –Economist cover as women surpass 50% U.S. workforce/“Women’s econ.

empowerment arguably biggest social change of our times.”

19:30:36 Send “Thanks for your support” FLOWERS tomorrow. Minimum 2 people, minimum 1 of them in

another function. (Suggest “over-the-top” bouquets.)

19:31:36 Before end of the week: Semi-big celebration of some team’s accomplishment of a milestone.

Friday, 22nd of January.

06:25:25 Cadbury-Kraft-Hershey "bidding war" has obviously become a garden-variety "ego war" totally

unrelated to economic value. Sad. Predictable.

06:25:55 Time to re-read John Bogle's "Enough."

06:26:45 Bring more flowers to work today. For cheer, or as recognition for something cool.

06:29:26 Excellent cross-functuional coordination competitive advantage #1: Do one "small" "relationship

thing" today to grease X-functional gears.

06:32:16 "Do one thing every day that scares you"-Eleanor Roosevelt. May be best business [and

personal] advice ever.

06:33:56 Search and find a "small" customer problem. Practice overkill in immediately addressing it.

"Can't find anything?" That's hilarious.

06:36:45 Hospital staff: I know you're busy, but make today wash-the-hell-out-of-your-hands day.

(Hmmm, "washing hell out of your hands" is literal.)

06:41:02 Have a 45 minute chat with a first-line supervisor today.

06:42:12 Go over one projesct-in-progress status today: Is it "Wow" [precise word]?

07:02:24 3 minute drill. Stop a meeting. Go around the table rapid fire. Each person I.D. one small "stupid

thing we do." Act on at least one.

07:03:46 Best social medium: lunch! (220 opportunities per year.)

Saturday, 23rd of January.

06:34:41 Love my country, willingly went to war. But glad to be NZealand bound for 6 wks. I'm

ehausted-dispirited by everybody pissing on everybody.

06:35:20 Civility. Please.

06:39:17 Boo to MA friends in "despair." You're only allowed to be sad if you worked your ass off for yr

candidate. You could have made a difference.


10:33:15 The Bernanke backlash: Populism run amok is a gruesome thing to watch.

10:36:43 Finally finished the manuscript for my new book; the "tidying up" process took from 30 June

2009 to 24 Jan 2010, 6 months, 24 days.

page 25 / 106


24-January-2010

10:38:48 My Sunday reminders: (1) Take flowers to work tomorrow. (2) Make your first meeting a "Wow."

(Beginnings matter ever soooooooo much!)

10:41:40 Monday's coming: Consider in detail what you want your message to be at the start of the week.

Like football, "script" your first few plays.

10:44:04 Why go to New Zealand? Because once you've been to New Zealand you can't not go back to

New Zealand! Kiwis rule!

10:49:34 Imagine looking back on 1.25.2011: Does what you're planning to do tomorrow directly abet

your hoped for "signature" accomplishment of 2010?

10:51:34 Take one concrete action before 11AM Monday to repair a fraying relationship.

10:58:11 Success stems from fabulous relationships, not fabulous strategies. (That's about 96.387%

true.)

11:01:11 Five lunches in the coming week! Two with people in other functions! Period! Damn it!

11:05:24 Most IS projects come up short because of user issues. For those in IS/IT: How many user

"sales calls" will you schedule this week?


08:08:21 Odd days! In the midst of Vermont's "January thaw"-weird sounding wind, extreme melting and

flash floods. Then winter re-asserts itself!

09:06:53 5/6PM check-up: Is the way (in detail) you spent your time today (at least reasonably) consistent

with your Top Espoused Priority for 2010?

09:08:43 Politics or business, never take your allies for granted! "Check in" with a key supporter [of your

project, etc] today!

09:10:34 "Politics" is not a "distraction." Politics is life when it comes to implementation of anything. "It's

political BS" is an ignorant remark.

09:17:02 You say "iPhone," I say "Keurig Gourmet Single Cup Brewing System"! "User-friendly design"

has a new benchmark for Excellence.

09:22:37 Packing for 6 weeks in New Zealand. Susan packs light. I pack heavy. Total war!

09:24:20 My approach to packing: REDUNDANCY!! (I call it "Mini-NASA.")

09:26:49 Severe limits to Just-in-Time: Works perfectly if no glitches, but shit happens, and for resilience

sake you MUST have slack in the system!

10:26:33 Audio engineer for Tom's new book pointed us to http://m-w.com. Click red symbol next to word

to hear it pronounced. Terrific resource! ^SD

10:35:42 I'm underwhelmed by giant companies. Korean giants often are exception. Keep their action

focus. (Fortune cover story on Hyundai right on!)

10:44:02 Took Tom Friedman's Sunday op-ed seriously. Just donated to Foundation for Teaching

Entrepreneurship.

10:44:55 Whoops: Network for Teaching Entrepreneurship.

11:50:17 Giving any presentations this week? Is EVERY key point illustrated by a mind-blowing STORY?

(Great speech = Great collection of stories.)

13:47:57 Finally saw "Up in the Air." Underwhelmed. Suspect the reason is that many/most of the

"hilarious" riffs registered as ho-hum normal to me!

13:53:06 Suboptimization & me: I'm direct disciple of Herb Simon, who won 1978 econ Nobel for

pioneering work on suboptimization in organizations.

page 26 / 106

http://m-w.com


25-January-2010

13:55:02 JIT as religion rather than tool = Arrogance to believe my systems so good and predictive skills

so accurate that nothing wiil go wrong.

14:21:50 One of my conceits: I endorsed both Taleb books before Taleb became Taleb. ("Fooled By ..."

remains my fav. Been my life's work for 30 yrs.)

14:31:18 JIT vs. Murphy. Put your money on Murph!

14:34:02 Don't get me wrong: JIT invaluable if used with respect-ie clear understanding-appreciation of

strengths and weaknesses.

16:30:39 More on "January thaw" in VT. Barnyards thaw too. (If you're lifetime urban, have a friend who's

not explain it to you.)


05:01:13 Will spend about next 6 weeks in Kiwi land. Lotsa hiking, but book done and determined to

invent compelling intellectual "stretch" project.

05:03:08 One hospital stff doc I met at Press Ganey event wears a big sign pinned on her back: "Wash

your hands."

05:05:55 Quality movement "won" less by any methodology than by unrelenting pounding: E.g. quality at

the top of EVERY agenda at Milliken, etc.

05:06:42 Patient safety: Item ONE on every agenda on any topic for next 18 months.

05:09:46 Any senior hospital staffer not fully cognizant of Planetree Alliance is negligent. (Centered at

Griffin Hospital in Derby CT.)

05:11:13 We need a "Tour of Excellence Patient Safety Foundation"-fund hospital staffer visits to

Geisinger, Griffin, etc.

05:15:04 Miracle: better & less expensive healthcare on same side of the coin. I'd like to run for Congress

on "End piecework [pay-by-procedure]."

05:18:25 "Four Revolutions": patient-safety, patient-centric care, evidence-informed medicine,

pay-by-outcome. Congress: Fund vigorous experiments.

05:22:11 My "Morning Tom" tweet #1: Call a customer before 1030AM.

05:22:59 My "Morning Tom" tweet #2: Make a call to deal with an off-kilter relationship before 1100AM..

05:23:47 My "Morning Tom" tweet #3: Plan a positive interaction with someone in another function befroe

the end of the day..

05:24:25 My "Morning Tom" tweet #4: Ask "What do you think" twice by 930AM.

05:25:03 My "Morning Tom" tweet #5: Say "Thank you" twice by 930AM..

05:25:31 My "Morning Tom" tweet #6: Flowers.

05:26:49 My "Morning Tom" tweet #7: Measure convergence between priorities and day's activities by

exactly 2:15PM. (That's it. 7 a "magic #.")

05:32:33 Power Word #1: Relentless. (Nirvinna: Others run the other way, muttering, "Oh shit, not the

'patient safety' rant again.")

05:43:03 TweetPower: The "only thing that matters" re your "3-year agenda" is the tenor of the First

Action you take this morning!

05:44:35 Spend at least 20 minutes on ONE short-ish email this morning to get it Exactly Right: right tone,

arresting, clear, powerful, memorable.

06:12:55 Wish stress of 2nd, 3rd, 4th, and even 5th deployments on our troops would get as much ink as

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26-January-2010

the forthcoming Apple Tablet! (Dream on, eh?)

06:14:46 Start the morning with a meditation on our more than two-hundred thousand troops in harm's

way.

07:08:03 Someone said I don't sound like me. Who do I sound like? Discipline of 140 char is about the

best thing that's happened to "motormouth tom."

07:13:50 Flap over Obama, the kids and the telprompter the blogosphere at its worst.

22:57:18 Am heading to New Zealand at 5AM tomorrow. In honor of NN Taleb, I wholeheartedly

acknowledge that I am one lucky-lucky-lucky boy!

23:02:30 No Web at NZ house. Access from Takaka library or coffee shop. Tweet frequency may tumble.

(Tweet DTs?) (But walking sticks at the ready!)

Wednesday, 27th of January.

16:29:02 As usual, true “first responders” are civilians on the spot: Looks like odds of bad guys being

tackled by PAX very high despite risk.

16:32:05 Peter Singer's “Wired for War'' about robotics+, makes Avatar look tame. (Conundrums are

staggering, not unlike Cameron's morality play.)

16:35:28 Nothing new redux: Vaucanson’s “defecating duck" (circa 1740) first no-baloney full-scale robot.

(“Ate” corn, “digested” it, “defecated.”)

16:35:59 iRobot’s mission statement: “Have Fun, Make Money, Build Cool Stuff, Deliver a Great Product,

and Change the World.” Bravo!

16:36:52 Not looking for points from TSA, but I typically find their folks, intelligent, courteous,

workmanlike, serious.

16:37:25 “Couldn’t get a job at McDonald’s” epithet for TSA folks is insult to TSA and McDonald’s. Why

do people get off on such shit?

16:39:33 G Washington Father of USA—fanatic about never speaking ill of others. (Fab “life advice” from

our Mega-pappa. Also fab for “bottom line”!)

19:28:33 On the way to NZealand. Stop in CA/LAX. Great news: Venice Beach is still Venice Beach!

19:29:11 Great design: Hard to top the LAX sign at LAX.

19:29:51 Design mega-tip: Signs matter! Manuals matter! (Mega-matter!)

19:31:13 Tests for signs/manuals/systems: Clarity. Impact. Simplicity. Beauty.

19:32:36 Tests for signs/manuals: Should be TGRs (Things Gone Right), not just things not gone wrong.


15:20:18 Pathetic, eh? 13 hour flight LAX to Auckland. Land and Tweet-Blog before I even pee.

15:22:55 My favorite part of the State of the Union is the Pomp and Ceremony-the wonderful rituals of our

miraculously stable democracy.

15:29:02 Should read: Andrew F. Krepinevich, "7 Deadly Scenarios: A Military Futurist Explores War in

the 21st Century." (Chilling. Important.)

15:33:09 Assume somewhat self-serving, but am anxious to read Hank Paulson's memoir ASAP. I think

he served us (VERY) well on net.

15:36:19 Random thought: If there's one thing I wouldn't trade in my 45+ year adult life, it's my 4 years of

active duty in the United States Navy.

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28-January-2010

15:36:41 There is a lot to say for service.

15:37:30 Remember: Organizations exist to serve. Period. Leaders exist to serve. Period.

15:41:36 I am a child of World War II. Service to country was a given. I came of age in the Cold

War.There were, as I saw it, good guys and bad guys.

Friday, 29th of January.

13:35:54 In Nelson New Zealand. Trying to figure out how to create an informal gig in Auckland in next 5

weeks. Hey Kiwis-any suggestions????

13:38:38 Headline, Nelson [NZ] Mail, day I arrived: "Festival to Foster Creativity: WOW Factor Revisited."

Did they know I was coming?

13:40:58 Weekend assignment: Bookstore, buy one book on a subject off your main professional

highway. Must tickle our imaginations from time to time!

13:42:00 Outread/study the bastards! (Age 17, 27, 37, 47, 57, 67 [me], 77.)

13:43:58 Can't wait for Sunday to come, so I can bug one and all AGAIN on scripting first few Monday

morning "plays" to launch the week with a bang.

13:45:45 All for R&R, and against burnout, but do pick up ONE "great service" "tip" this weekend from

shopping "chores"-hardware store, movies, etc.

13:47:28 Success mandate: Be conscious all the time of "little touches," good or ill, that color your

perception of a service rendered. (Notebook?)

13:50:40 Sorry EST friends, I'm +18 hours, my timing may appear off.

13:53:05 Heavy guilt re VT friends at waking up to 65 degrees F, blue sky-and putting on shorts. (Though

bleached white legs are big embarrassment.)

13:55:06 "Though bleached white legs .. embarrassment." Talk about arrogance! Who am I to suggest

anyone looking at the legs of 67-year-old male?

13:55:58 Love love love editing down to 140 characters. Pure joy at stripping out un-necessary verbiage!

13:57:56 Sorry "scripting plays" is such a typical "male football analogy-but it does really fit/work!

14:35:40 @Conor_Kenny Yes, oh my God, of course I remember Ivor!!!!!!!!


11:51:10 @helenkim I'm 100% Beckett. That's why I love Twitter's minimalism.

11:55:02 @judithellis Depends on the director, right? Altman, my hero, urged actors to use script as a

stepping off point.

11:58:04 Can you feel the tears in my words? Nelson NZ Saturday market. Been gorging on fresh

fruit-esp mellon, plums-for close to 24 hours.

12:15:08 Two groups Obama singled out that I VERY strongly support: Community colleges (I've long

seen as "secret weapon") and community banks.

12:18:09 Whole Earth guru Stewart Brand's new book pushes nuclear power. I agree. (Fascinating to see

Obama go that way in State of the Union.)

12:54:56 Loving NZ. But also love being outside for long periods in VT winter. And on streets of Boston.

Get out!! Stay out!! (It's called "magic.")

12:55:25 Long walks outside best source of mental rejuvenation!

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30-January-2010

12:56:50 Had a great Palo Alto shrink years ago when I was in the pits. All our "sessions" were performed

walking in the Santa Cruz mountains. Magic.

12:58:05 Alas, Proust outstrips my mental agility.

Sunday, 31st of January.

14:22:05 @BIEupdates Thought the world of London Drugs. Shrugging off the "big box" types. Delighted

to see they're still making waves.

14:24:31 @OConnorAutodesk Though in Kiwiland, I'm mesmerized by the Aussie crime writer-novelist

Peter Temple. Just finished "The Broken Shore."

14:26:22 @flowjunkie In far simpler English: Start the week with a bang and have a clear idea of how you

want to present yourself frrom the get go.

14:29:22 Mega-success-tip: Master beginnings! Master endings! Never leave either to chance! (Applies

equally to accountant and Broadway actress.)

14:30:39 Magic words: "perceived fairness." Key to trust! (Wall Street bombs on this.) (TP mantra:

Perception is everything!)

14:31:49 @robinwolaner Robin, anyone who thinks you are not the cleverest of the clever is a nitwit!

14:33:25 @JohnHersey Life = Life. There are good and bad community banks. But unlike many, I've long

thought CBs had inherent advantag-"localness."

14:35:23 "One stop shopping" and "synergy" almost always over-rated. Focus and really really good at

what you do is Competitive Adv #1! (Per me.)

14:36:58 @josecamoessilva I love SF 'cause of Market Street panhandler with sign: "Don't need food,

need a hit."

14:43:01 People who reflexively dump on Walmart are mindless. Has any big corp ever responded to

criticism more vigorously than WM in last 5 years?

14:51:21 @dazdarren I love country stores-live in VT. But love 4 pr underpants for abt $7; also, hangover

from Mr Sam, WM folk pretty good attitudes.

14:52:35 @eaglesdontflock fair enough

14:57:17 @PeterIri Say more. Will be going back and forth to USA, coming through Auckland about 21

Feb.

15:28:51 Among other things, as others have said, close Walmart and the Clinton-Gingrich

"welfare-to-workfare" program comes to an abrupt halt.

15:36:37 New NZ national school cirriculum debuting today is truly revolutionary. (Sounds as if lifted

directly from Dan Pink's "Whole New Mind.")

15:45:02 Axis of evil (for new forthcoming Obama speech??), as I read the comments: Iran, North Korea,

Walmart. Have I got it right?

15:46:29 On a more mundane but also more important note: One "Total Act of WOW" before 10AM

Monday. Okay?

16:32:24 @judithellis Walmart mixed bag. (Aren't we all.) For me plusses>minuses. There're gajillion

plus-minus sites. I've nothing original to add.

23:49:42 @stevefarber Any accomplishments of yours never come as a surprise! Your work is sterling.

And so are you! Here's to another and another 10!

23:54:05 @rahimsnow My info, magazine in "The Weekend Press," Christchurch NZ, 30-31 Jan 2010.

23:55:17 @hkremer My wonderful colleague Nancy Austin and I are celebrating 25th anniversary of "A

page 30 / 106


31-January-2010

Passion for Excellence" this year!

page 31 / 106


31-January-2010

February

Monday, 1st of February.

12:21:50 @Predmoresj First Abel Tasman Park hike this morning!

12:23:45 @Debra_Feldman Thx.

12:25:40 @Trevthered Add: The patient is the expert on the patient's problems. And: All decision-making

shal be shared. And: Transparency rules!

12:27:15 Beach walk musings: What % of NATO weapons systems have Chinese chips? (I bet close to

100% if not 100.00%.)

12:29:37 U.S. apparently arming Middle East allies (UAE, Saudis, etc) to the teeth as response to Iranian

muscle flexing. It never ends.

13:41:04 @PeterIri Boats always appeal! Am concerned it's more time than I can allot-my wife has me

wotking "24/7" on our new (old) NZ house-batch.

13:43:55 Spent a lot of yesterday crawling on belly in de facto garbage, hunting for lost nut necessary to

assemble an outdoor table. What a dork!

23:27:28 @KellyTyler I rooted & grunted for an hour++. My wife came to my rescue and found the damn

thing in about 45 seconds. (This is NOT news.)

23:29:44 Maybe it's walking along "the edge" (Tasman Sea) that keeps my mind on affairs of state.

Tuesday, 2nd of February.

12:17:24 Social media: Has everything changed? Or has nothing changed?

12:18:33 Social Media: In "the big world" are we making better decisions? Are the "theys" truly more

empowered? Were lives saved in Haiti?

12:21:01 @mainbasket Hope you enjoy it!

12:23:39 Boss as "CHRO"/Chief Hurdle Removal Officer. End of the day check: Specifically, have you

removed roadblocks to others' project successes?

12:25:56 Dave Wheeler at my blog: Most important words in leadership are "What do yoou think?" (BE

PRECISE: HOW MANY TIMES DO YOU SAY "WDYT?" TODAY?)

12:29:14 @PeterIri Practically speaking, Auckland best choice for me, perhaps attendees.

12:31:57 @musicbizkid Evidence? Better cars? Better music? Better airline service? Bettter fast food at

McDonald's? Higher high fashion?

12:34:11 @alagappanr Interesting point. One suspects Steve Jobs not #1 proponent of WDYT! (He asks,

"What do I think.")

13:07:26 @brandcowboy Wow! Commerce a fair fight?? I see it going the other way.

13:10:03 @alagappanr One consumer goods exec said, "Collect a ton of data, massage it and massage

it some more-then go with your gut."

13:14:35 @musicbizkid My point: It's an important line of inquiry-not that there's correct answer. I worry

we accept too much of hype uncritically.

14:04:58 @Debra_Feldman That's not me! People-Execution first. Strategy distant second.

page 32 / 106


2-February-2010

14:07:41 @musicbizkid Agree re cool-neat things. But world upside down? More effective "strategic"

decisions? Peace on earth, good will to men?

14:09:32 @judithellis Rapidity of potential serious damage, absolutely. Rumor viruses deadly!

14:10:23 Is there "so much out there" that everybody discounts everything about 100%? (Or 90%

anyway.)

21:18:46 Drop $500 Sony camera kitch counter. Drop $3 alarm bedside table. 193,000km Nissan rental.

No probs. Only software screws up constantly.

Wednesday, 3rd of February.

12:33:25 @mdhtoday And for mid-level "doers," internal customers more important than ext.

customers-they'enable you to serve your external customer.

12:34:35 @OwenRaun Anything to communicate!

Thursday, 4th of February.

12:45:25 Meeting #1 FRI: One good thing, one bad from "everyday service experiences" last 24 hrs.

Implement some implication of it in yr place. Now.

12:46:16 Winter for most of you. Make Friday "flowers day." (I repeat myself. So??)

12:48:28 @AnneDGallaher True in 3-person walkup accountancy as for retailer.

22:10:18 @nayfsh What can I say other than "Thank you."

23:21:50 8 mi. roundtrip hike, Abel Tasman park NZ. No hyperbole: Not one scrap of trash! (Hats off

hikers! Hats off NZ Deppt Conservation/DOC.)

23:25:17 Think cognitive dissonance not powerful? Lapping up Golden Bay NZ. But reading of Pakistan,

Haiti, D.C. rancor. Makes total mess of my mind.

23:25:37 Don't forget the flowers!

23:26:01 Hey: Don't forget the flowers.

23:28:03 End the week with another set of Scripted "Plays" to make the week a coherent, exciting

experience that will have carrryover momentum.

23:28:55 Friday: Ask everyone for one tiny tiny wee idea on Monday that can be acted upon in 48 hours

or less.

23:30:13 Idea is "work week as theater" with thrust, excitement, engagement. Mon-Fri crucial!!!!!

23:31:25 More Friday mandates: Profusely (and probably publicall) thank someone ... IN ANOTHER

FUNCTION ...for their support of you guys this week.

23:32:24 Rem: XFX ... cross-functional Excellence ... is unequivocally competitive advantage #1.

23:32:53 The "E" in Excellence is meant to be capitalized!

Friday, 5th of February.

12:27:44 @WendyDavie Takaka, yes. "Holed up in"-no! How about: "invigorated by," "in love with." Can

one not love Golden Bay?

14:24:34 “We make our own traps.” “We construct our own cage.” “We build our own roadblocks.(Douglas

Kennedy, "State of the Union")

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5-February-2010

Saturday, 6th of February.

13:06:15 "Invictus" about a rugby match that changed the world. 2010 Super Bowl about a football game

that ignited a still-sagging New Orleans.

13:07:03 Life is theater. Manage/Lead accordingly.

13:07:57 "The president must be the nation's #1 actor."-FDR

Monday, 8th of February.

15:03:49 Invest in becoming master of the “underbelly” of your organization. (“I do not rule Russia.

Ten-thousand clerks do.”—Czar Nicholas I)

15:04:05 Admiral Blair says the odds of a major terrorist incident in the homeland are very high. How high

is your “RQ”—Resilience Quotient?

15:04:18 Resilience must be a constant consideration. E.g., an item on every weekly managers meeting.

15:04:35 What does resilience mean to you and your team? (Be explicit.)

15:05:33 Following 1993 twin tower bombing, one woman practiced walking down stairs from a high floor.

Her “little” drill saved her life on 0911.

15:05:50 Hire for resilience in 100% of jobs—e.g., demonstrated instances thereof.

15:06:08 Train for resilience. Explicitly.

15:06:24 Demonstrated resilience should be a large part of all promotion decisions.

15:06:50 If we live in peculiarly uncertain times—then character matters more than ever in constructing

our “roster.”

15:07:15 When confronting the unexpected, resilience and character are the two principal tools that must

be in our kit.

15:07:28 The harder the times, the more the “soft” (human) factors matter.

15:37:37 “It’s not my fault.” Normally a no-no. But trying in vain to put something together it’s OK. You’re

not the klutz, the designer is an idiot!

Tuesday, 9th of February.

00:05:26 @night32 "Generosity" is a wondrous word! Bravo!

01:03:36 "Social networking" is what humans and our primate ancestors do. Licking-grooming. Songlines.

(B Chatwin.) Visiting. MBWA. Twitter-Facebook.

01:06:01 Maybe awe at "social networking" is somewhat gender driven: To women it's useful but "What's

the fuss?" To guys it's a Biiig Discovery. Eh?

01:07:00 The prior Tweet is a query, not an assertion.

01:09:10 Character. Thoughtfulness. Kindness. Decency. Generosity. Caring. These are all "P&L"

words-not soft ideas.

01:10:20 Not an age-specific question: What will "they" say at your funeral?

13:41:41 Nelson NZ. 7AM. MSC Kritkka. Containership. 2 tugs. Leaving port. In shipping channel, about

150 yards away. Glorious! (I love the sea!)

13:45:48 Re Nelson. Peak event. Summer 1965. U.S.N. midshipman seconded to Royal Navy, HMS

page 34 / 106


9-February-2010

Tiger. Bunkmate's dad RN #1 WWII N.Atlantic sub-killer.

13:52:29 If there is a finer experience than a 4-hour dawn watch on the bridge of a Royal Navy or U.S.

Navy cruiser at sea I don't know what it is.

13:54:05 I'm not glamourizing war. If war does not make you question the existence of a higher being,

something is badly out of whack in your makeup.

13:56:53 @tonyveitchUK Wonderful! Just went. Bookmarked.

15:27:28 @unklphat You've got a point.

15:29:03 Most of my "vacation" reading is about foreign policy, wars of the future, etc. Am overwhelmed.

Most other issues pale by comparison.

15:31:41 I get Tony Blair's asserting the correctness of his Iraq decision. I cannot comprehend his failure

to show remorse for the losss of lives.

15:35:25 If one can't stop floods or wars, one can remember/be guided by Mother Teresa: "We do no

great things, only small things with great love."

15:37:07 "I long to accomplish a great and noble task, but it is my chief duty to accomplish humble tasks

as if they were great and noble."-H. Keller

15:41:19 Why does our discussion of business invariably ignore 99% of businesses that are not giants?

"Guru" arrogance (uselessness?) at its worst!

16:52:45 @martibarletta Because men are idiots, Marti!

16:54:08 @martibarletta Because men can't imagine safes big enuf to put the trillions of $$$ of loot if they

bothered to get this more or less right.

16:55:06 Because there are not enough women in top slots at Big Cos by a factor of, say, five.

16:56:00 Because WE (men) are holding on for dear life as it becomes crystal clear that women are

taking over the world!

16:57:34 @louisvillian Because big biz are the ones who hire gurus. Because big biz are the ones who

advertise in biz mags.

17:00:10 @willkriski But people like Churchill and Nelson had monstor egos and still wept openly for their

fallen troops.

17:00:52 The hated (and egocentric) LBJ wept and wept over the troop losses in Vietnam.

17:01:36 Of course Rumsfeld used a machine to sign letters to families of fallen soldiers-until he got

caught.

17:02:08 Far too few CEOs, in my experience, weep for the people they must let go in tough times.

17:03:09 I've always felt that if you don't become physically ill when you have to fire someone something

is wrong with you.

17:04:13 @KellyTyler We're on a 5,000 year or so power trip.

17:05:27 I love it that almost all micro-loans go to women because they are more conscientious in their

use of funds. (True world over.)

17:06:39 @brewmybeer Resilience and deep sadness over losses are not in the least incompatible. One

weeps and moves forward with sad determination.

17:07:38 @willkriski Scientific evidence galore that the same testosterone leads to excessive risk-taking

in financial markets.

17:09:26 NB: I believe that most of the M-F stuff-deifferences makes vcan be very logically explained by

evolutionary circumstances.

17:13:27 Talking to S re women's constant kid worries. Men love 'em too, but had to go out and "win" the

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9-February-2010

daily hunting Superbowl. No time to reflect.

17:14:30 @freshbas Yes, fact that it's "deserved" doesn't help in the least.

17:15:35 @bigbrightbulb To rant is to live! More of a hurry than ever at 67!

17:21:00 Dinner, little fish restaurant NelsonNZ. OMG, the pos. attitude of young maitre d' buggered

imagination. NEVER FORGET: HIRE FOR ATTITUDE!

17:22:43 @brewmybeer TO WEEP IS TO SHOW STRENGTH BY DEMONSTRATING THE DEGREE TO

WHICH THE LEADER DOES NOT TAKE SACRIFICES OF OTHERS LIGHTLY!!!!!!

Wednesday, 10th of February.

14:03:42 @bigbrightbulb And thank you! I am invariably dis-satisfied with what I write, but the so-called

"50 books" have held up pretty well.

14:07:38 @gaylegifford And not so damned much ego! Not all F relationships tinged with

subtle/non-subtle power undercurrents as invariably is for M.

14:10:54 @judithellis Agree with your use of the word "versus"-but gender diff are way beyond non-trivial.

Again: case of micro-lending is a "Yikes."

14:12:06 @gaylegifford Yup! And the targeted "little" ones are invariably my favorites and choice to

support.

16:46:56 Another reason to weep when you must fire someone: Odds are youre the one-who screwed up

in hiring or placement or developiment.

16:48:32 In a firing, listen to the HR people and the lawyers to a point, but remember it's you who are the

... HUMAN BEING ...doing the dirty job.

16:51:09 Ben Franklin graded himself daily (in notebook)on traits such as kindness. (And he'd pick one a

week to single out for attention.) And you?

16:54:57 Screwed up last Tweet with typos. Hate that. Don't like contracted words. Like 99% "proper"

English. Can do within 140 character constraint.

17:00:25 Been on my "women rule" kick since '96. Never thought I'd be sympathetic to men. But rate of

males lag in education scary-for society.

17:01:48 @DenVan Thanks for the support.


21:54:53 Miracle. Miracle drug. Built to last. DRAMAMINE. It works.

21:56:55 30 years only. 1945-1975. All first degrees B.E.s. Bachelor of Entitlement. Jobs for life more or

less guaranteed for colllege grads. Gone.

21:59:40 2010: All work de facto temp work. (Of course the "non-guarantee career" was always the case

for "the other 85%+ in small biz.)

22:02:58 @one248 Your point not clear. World population, women about 51%. Since 1970, women have

filled about 2 out of every 3 new job slots.

22:05:03 @RichardSPearson I've been thrashed over "Brand You"/"Me Inc." Many see as ego trip. I see

as survival necessity in an Age of No Guarantees.

22:09:31 @aanteladda Boys, 18, behind in test scores by SEVERAL years.. (Phenomenon is global.) In

U.S.++ college degree edge to women about 3:2.

22:15:20 @sanniayo I bet biz basics will be same. Serve the customer. Treat people with respect. Listen

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11-February-2010

to all. Execute like a maniac. Excellence.

22:16:11 @gaylegifford Yipee! One of my favorites! (You made my day.)

23:08:01 @PattiDeNucci Took it twice in last 24 hours while at sea (South Pacific) amidst nasty swells

Worked like a charm!

23:44:20 @PattiDeNucci Won't regale you with my tales of childhood queasinees-arguably "legendary."


11:24:50 From discussions: Enterprise responses to commercial needs-desires of boomers and

boomer-plus is ... PATHETIC. Idiots!

11:26:43 Enterprise responses to boomer/boomer-plus WOMEN ... pathetic-plus. IDIOTS! (Lost

opportunity = TRILLION$$$$$.)

11:29:23 @gaylegifford The power of "Thank you." The power of apology.

11:30:38 Before close of business Friday: "Thank you" to at least 5 people for "little stuff" done this week.

11:31:10 Before close of business Friday: "Thank you" to at least 5 people for "great attitude" this week.

11:55:55 If, as polls say, we mis-trust government, shouldn't we want it to snow in D.C. every day? (Jut a

thought.)

11:57:48 Long talk with wise friend: 20 years after Cold War's end we still have no clue how to play our

(U.S.) role in a multi-polar world.

12:02:19 Pragmatic pal, successes in NGO world, bashed "systems thinking." Alt: let a thousand

flowers/experiments bloom then learn fast from best.

12:03:58 By and large "act your way into thinking" beats "think your way into acting." In former case,

there's something (concrete) to think about!

12:05:00 My systems-thinking basher pal ... LOVES FACTS. (Woe to those who toss about loose

generalizations.)

12:07:30 I'm the butt of jokes among friends for always talking probabilities. Black and white is not for me.

World's a messy place. Deal with it!

12:10:23 @theplanningcafe Open an ad agency with 100% peope who've retired frrom ad agencies?

12:15:12 A friend questioned my utter delight at Colts loss. I explained: I'm still bitter about the way the

Colts snuck out of my Beloved Baltimore!

12:16:28 Some may question the logic of my prior Tweet re Indy Colts. Don't! When it comes to rabid

sports fans there is no such thing as logic.

12:20:41 @rongraham1 Fair enough! (Esp if your a Graham. Any relation to Otto?)

12:29:34 Collect data every sort. Muck about in it. Savor your confusion. Try stuff. see what happens.

Keep screwing around. (Now that's "strategy"!)

12:32:14 @joe_marchese My fav ballgame regalia: My Roy Campenella replica jersey from his days on

Baltimore Elite Giants, Negro League.

12:45:42 Little dispute. (Reality.) I'm pissed off way out of proportion. Vengeance will be mine. IDIOT.

Calm down. This too shall pass.

12:48:22 Hot temper = Passion = Good = Mostly = Bad/very bad sometimes. (Need "cool down pal." I've

got one!! "Cool down pal" must have authority.)

12:49:39 @rongraham1 But of course!

12:59:34 @harjeetgulati MBSA. I'll keep it in mind!

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12-February-2010

13:00:16 FYI: Screwing around is also called "the scientific method."

13:31:11 I know we're Tweeting, but often I think Tweets mostly about Tweeting. Is there more to life than

social networking via Twitter, Buzz et al?

13:49:51 @harjeetgulati Amen to that! (And leave space for private contemplation. Intel's Dov Frohman

says breakthroughs come via "daydreaming.")

13:50:34 @pointofprofit tsk, tsk.

14:11:38 @harjeetgulati My farm in Vermont!

14:15:18 @pointofprofit My life ... Balt.-SF Bay Area. Loyalities: Orioles, Colts, Senators/Nats, Raiders,

49ers, As, Gi'nts (SF-see Twitter pic).

14:17:38 @tailgateeddie Totally a fan of new sociaql media (notice I'm happily Tweeting away and

responding to you), but I'm not breathless about it!

14:18:13 @harjeetgulati Many flavors of wisdom.

14:20:04 Alas, leaving NZ. Off to Orlando, Miami for a week then back to NZ. Rackin' up Frequent Flyer

miles!

14:21:57 @pointofprofit Love it! (Bigger message: Hire for sense of humor! Life by & large too short for

humorless people!)

20:36:02 @pointofprofit Thanks!

20:39:12 More NZ: Visited friends NW of Bay of Islands. 2 days "at sea"-spectacular coast, swimming.

20:42:12 Been somewhat out of it for several days. For quick-dense re-entry, little better than

cover-to-cover with "The Economist."

20:44:15 @jakrause From your bio, sounds like you have one of the most interesting jobs in the

Valley-and that's saying a lot.

20:48:46 @harjeetgulati I'd add that "sense of humor" nothing to do with jokes-it means (to me) "gets a

real kick out of life's twists and turns."

20:52:19 @harjeetgulati More: Sense of humor = Laughs at self. Jerk = Laughs at others.

20:52:43 Trust me on this: Few things more powerful than self-deprication.

21:07:32 @Sally_G Yes re humility. But I'mm adding "going public" with your humility.

22:51:19 Newsweek/0208 on South Korean econ surge stunning. (Pres. Lee called "the bulldozer" when

CEO Hyundai-peerless case "action orientation"!)

22:55:38 @RandysRules Agree. My point was simpler: power of self-deprecation. All stop.

22:57:26 @judithellis I'd have to second that. Nonetheless the power of self-dep [if sincere-how's that?] is

enormous.

23:00:24 @Iconic88 Depends on technical definitions. In Auckland apt, other side of Immigration.

Officially out, physically in. Back AKL next Sunday.


16:12:13 Mothers and war: Martha Washington not let her son go to war, so GW's stepson was, in effect,

a shirker. (TFlemming, "The Perils of Peace")

16:14:15 Real world = Politics = Always. Brit generals Clinton and Cornwallis were at each other's

throats-this #1 variable in our Yorktown victory.

16:16:46 Has earth ever produced another flatterer as skilled as G.Washington? (His studied diffidence

toward Continental Congress was masterful.)

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13-February-2010

16:18:56 @judithellis You're really gonna raise hell with my touting George Washington's false modesty!

16:24:34 Would it destroy our kids to tecah messiness of real history from the get go? I think it's insulting

to suggest they couldn't handle it.

16:28:15 Love to see a teacher develop writing course using Twitter only. No contractions, etc. Goal

totally to teach spare-lucid prose.

16:40:56 @jsheehan200 History as written, esp by senior participants, mostly fairy tales. Leadership is

"spin." So history = facts about non-facts?

16:43:17 Spinners spinning spinners with war and peace at stake: on just-ended 13 hour flight to SFO

from AKL watched "In the Loop"-loved it!

17:13:43 I devoutly believe in decency, thoughtfulness, etc as good biz as well as human practice. Still,

we must deal with the world as it is!

17:15:11 @jsheehan200 Thank you!

17:18:13 Leading is an improv dance, regardless of your commitment to "clear" core values such as

decencdy, integrity, etc.

17:23:08 Stirring others to act requires clarity of aspiration. But implementing grand aspirations requires

tap dancing. Life is paradox. Period.

17:23:54 @david_brady Anything in particular? Everything?

17:30:17 Spin: Ain't nobody looked more like a commander than GWashington! GW spun and spun. (Our

Paris rep, Ole Ben, also hall of fame spinmeister.)

17:31:38 @david_brady If I saw a leader without ego I'd run the other way. Must believe in the

impossible-that's raw ego.

17:33:47 Don't know your view USA, but so far 44 of 44 Presidents have had gargantuan egos. (To even

run seek job takes absurd "self confidence.")

17:35:31 @david_brady Spin is the boss whose restaurant burns down but who keeps on his game face

rather than weeping.

17:36:54 @david_brady I'm sure you'll turn me in to the disembowelment society, but we're all bluffers.

17:39:38 @david_brady Doc ought to tell the cancer patient the truth, but there are a million ways to spin

it. Each one "shades" the truth.

17:41:41 @eemaguire I always have trouble with "either-or" formulations. Exhibiting both

(simultaneously?) seems perfectly reasonable to me.

17:45:48 @david_brady Just finished a 1 hour flight and a 13 hour flight and with a 6-hour flight to go, my

"A-game" metaphor-making skills AWOL.

17:49:32 @david_brady Back I go to black and white. Washington knew sorry truth, but "shaded" it BIG

time in dealing with Congress, allied leaders.

17:50:48 @david_brady Sorry, David, gotta run, SFO-ORL.

17:53:54 @SallyHogshead My wonderful colleague Jim Kouzes once had a book chapter that more or

less read: "It's okay for the leader to be liked."

17:55:27 @david_brady Thanks, David!

Sunday, 14th of February.

01:54:44 Bay of Islands NZ-Orlando. 3 flights. 32 hours. 34F in ORL. You know you've got a problem

when you only refer to cities by airport code!

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14-February-2010

02:00:45 @KellyAGraham Agree. I have probs is treating ideas like "trust" "integrity" as "simple." Trust

manifests in different ways at diff times.

02:02:14 @judithellis Do I get used to it? No! No! And: No!

02:51:50 @judithellis Not so sure about the brilliant. Totally sure about "fun"-it's learning a whole new way

to communicate/use language.

14:49:35 @RosabethKanter Never expected that from you! but you are so so so right!

14:52:42 Marshall Goldsmith. Guru of gurus exec coaching world. Says erroneous self-knowledge #1

CEO/senior exec trap. (Erroneous = ass-backwards.)

16:05:59 Larry Ellison finally gets his America's cup! (BMW-Oracle.) Lot's dislike Ellison, for good reason,

but I admit admiration for LE-Oracle.

16:08:40 @shelisrael Can be brutal-the spouse test, that is!

17:30:31 Employee entrances should be equal-or a little better-than Guest entrance. No kidding. Inspired

employee attitude #1 determinant of CSat.

17:33:05 The "drive states," as I call them, sometimes a bit light on sidewalks! (Prob-I'm direct from NZ;

bloody Americans drive on the wrong side.)

17:35:05 Good on Marriott, they didn't screw up Ritz Carlton. 9 of 10 such cases such acquisitions. (Esp if

("high end" acquired by mid-market.)

17:36:39 Marriott's new-ish JW brand good too-they managed to differentiate it. (Fact: Marriott gets

Excellence!)

17:39:29 Ran into guy in hotel store. Car dealer. Talked 1/2 hour. Economic tour d'horizon sterling! (Talk

to a small/ish biz man this week.)

17:44:10 1 person, even junior/not so well trained, can turn 5-person shop upside down (retail, prof

services). KNOCK YOURSELF OUT HIRING-DEVELOPING!

17:45:44 Repeat: Employee entrances!!!!!! "Strategic"? AB-SO-LUTE-LY!!!

17:49:53 At JW Marriott bought T-shirt. Paid premium beyond hotel premium. Why? Better shirt! By 6

lengths! ANYTHING CAN BE WILDLY DIFFERENTIATED!

17:53:17 Be careful of what you wish for, Tom: Ritz clothes SHOP, veeeeeery good stuff. My eye says

90+% women's. FINALLY! (And recent, I believe.)

17:54:42 "SHOP" shouldn't have been capitalized in prior Tweet,. Damn! (TYPOS LITERALLY MAKE ME

PHYSICALLY ILL.)

18:00:55 @Sally_G That works wonders after 1.5 days flying! Thx.

18:04:16 Not possible to take an hour solo walk and not generate ton ideas. (Most stupid. So what?)

(Just came back from a 1.5 hour walk.)

22:52:08 @CommunispaceCEO Long time comin': In '91, Ross Roberts, head Ford div of Ford, laid out

electronics future very well-and saw a nightmare.

23:44:40 @RandysRules Best answer: Less & less. Also: Write down second I finish. (CAN'T DO THIS

WITH MUSIC. ALAS.)

23:49:44 @MLynnM (1) Read Goldsmith+. (2) Decision to be serious student. (3) Key: 99% need a

fearless buddy-not solo job. (4) Evaluation rituals.

23:53:29 Monday: Bosses, remove ONE "little" hurdle that's slowing a project down. (Remove = Excise =

Finito = Gone.) (If 19 hour day, tough.)

Monday, 15th of February.

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15-February-2010

00:00:24 Boss as CHRO/Chief Hurdle Removal Officer.

04:54:06 @aanteladda Yes, going beyond remit success key. But there's BS that'd take you 4 days to

deal with that boss could handle in 40 min., or 4.

08:03:57 @CatherineKaputa Amen! !!! The "Excellence" in "In Search of Excellence" was as decisive in

the initial breakout and 28 yrs later!

08:06:04 @CatherineKaputa On the other hand, a lot of it is luck! Important, yes, but imaging you can

pre-select a "breakout word" is pushing it.

13:22:13 Ritz Carlton/Orlando gets one of my highest ever "employee entry" grades: C. (Clean, but not,

"You all [staff] are the best there is.")

13:22:57 When you check into a hotel, enter by the employee entry?!

16:45:34 @chrisbrogan Best way to reduce retail "shrinkage" is employee greeting each arriving

customer. Not to ID, but acknowledge as a human being.

16:46:06 Best way to reduce retail "shrinkage" is employee greeting each arriving customer. Not to ID,

but acknowledge as a human being.

16:46:41 @jangunnarsson Very nice!

18:55:13 @gerardmclean No offense taken.

18:56:54 @DavidJMcCleary I hate name dropping (!!) but I think I got this from Les Wexner.

18:58:33 @jschmeling Some of my favorite execs engage at the micro-level (wee hurdle removal), but

that does NOT imply micro-management!

19:00:16 @gerardmclean (I do admit to some skepticism on the "everything is different" front-we screw

up implementation for the same ole reasons!)

19:01:33 @gerardmclean Best compliment ever: Guy who was Burger King #1 franchisee called my

seminar a "blinding flash of the obvious."

19:01:58 @gerardmclean Are we engaged yet?

19:03:26 @Omaniblog Only hyperactive (by my modest standards) in last 2 months-and missed

"tompeters" as ID, so tom_peters.

19:06:19 @Debra_Feldman ???????? (I'm all ears, or eyes.)

19:07:15 @nzbusiness Or maybe he does??

19:08:12 @raffel But I stole it from Ross Perot!! (I do try always to aqcknowledge him.)

19:29:53 @TimCohn Absolutely! (Most don't. My firm belief: De facto an idea is new until a large share of

folks have Implemented it successfully!)

19:31:17 @gerardmclean Don't know you or your dog, but it sure as hell is true about all three of my

Aussies. They're far far more curious!

19:32:50 @DavidJMcCleary Marcus coached my wonderful car dealer pal, Carl Sewell. (Dallas.) Carl had

flowers in the showroom instead of cars!!

19:33:23 @DavidJMcCleary Whoops, Stanley Marcus was Carl's guy.

19:34:54 @gerardmclean Love Paco. Endorsed several of his books. He went to high school (New

England prep school-sorry) with my wife.

19:38:05 @DanielPink Uneqivocally both!

19:41:01 @DavidJMcCleary Carl's Stanley was of Neiman Marcus fame, prob. dead. (alas, never met

Bernie. But knew Bob Nardelli well .....)

19:42:30 @chrisbrogan Yikes. Thank you!!!

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15-February-2010

19:44:25 @TimCohn ID-ing is fine, but psychologically "being noticed" per se is one hell of a deterrent.

(Prob because we all think we're memorable!)

19:46:23 @nzbusiness I'm irregular, no doubt. Esp when I'm in NZ; my neighborhood has no high speed

connections--or, actually, low speed either.

19:47:57 @nzbusiness Prior response not meant to be sarcastic. I'm in my part of NZ precisely to be a bit

out of touch.

19:48:40 Prepping for seminar tomorrow. It NEVER NEVER NEVER gets any easier.

19:51:20 @gerardmclean He presents so well that 1st time out I almost became physically ill from

laughter at his illustrated "wrong way" examples.

19:53:09 @parkconsulting A lot of it is psychological complexity-every audience is TOTALLY

new-different.

19:53:56 Strong language to follow: If it ain't fun it'll be shit!

19:55:04 Esp tough out of one's country. Best "change weapon" is humor. Humor mostly doesn't cross

national borders!

19:56:18 @DavidJMcCleary GE guys sometimes trip over people stuff when they're not dealing with GE

guys. Such a peculiar culture!

19:57:02 @parkconsulting He/she who studies the most wins. (Or it sure helps.)

19:57:48 I figure thousands of variables simultaneously at play when one is presenting.

19:58:39 @parkconsulting Even Canada, U.S. And in U.S., enormous regional differences! Ignore them

at your peril!

20:01:03 We lose a game over basics, not cleverness, in 9/10 cases. (SF 49ers coach Bill Walsh was

"genius"-also BEST at basics! He was relentless!

20:02:22 @PattiDeNucci I rarely call it other than "doggy doo doo" or "yogurt hits the fan"-in some rare

instances the "original" is called for.

20:03:31 @nzbusiness Also great place to do "off the grid" SERIOUS work. (One of the best parts is

"missing" day to day U.S. politics.)

20:04:07 @parkconsulting I didn't say I get it right! I do try!

20:08:22 @DavidJMcCleary Yup.

20:25:22 @CLIENTAV_N3O4TT Credit where credit is due. That was Laurence Peter.

20:34:35 @CLIENTAV_N3O4TT It's a great book, I was flattered.

21:09:13 @joblessmuse Disagree. It is encouraging. To be nervous and stirred up and determined to be

of some small use means you're engaged.

21:11:42 @truLeader I'm merely channeling Napoleon. He said the reason generals fail is they try to be

"clever." (Correct then, correct now.)

21:14:45 I believe Bill Russell said in his autobiography that if he wasn't physically ill before a game he'd

worry he wouldn't be on his game.

21:44:07 @Scobleizer Boiled peanuts and I'd take you seriously.

21:45:49 @dtapscott Soon women will be having "men's achievements" days. Now THERE is a change

I'd call RADICAL!!

21:46:29 @ScottAHolden Thanks!

21:47:50 @joblessmuse Whoops.

23:20:20 @Aravindan Have presented dozens of times there, incl just a few months ago in MJumbai. I'm

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15-February-2010

"one of those"-India lovers.

Tuesday, 16th of February.

04:31:35 @ericbruntmyer Definitely "balled" peanuts, but I feared that was politically in correct!

07:41:20 Life IS tough in tough times. But it really is the ..ONLY .ONLY .... true test of character. Most

anybody can star in continuous good times.

07:44:07 Tough times aren't to be "gotten through." They are the ballgame. Ramping up your attitude

daily is a conscious choice. WORK AT IT DAILY.

07:52:06 By 15MAR formally write "the history of you, 2007-2012." How will bad times bit read? Tried to

hide? Or stepped out as human & professional?

07:58:32 @Starbucker Thanks!

08:13:05 @Starbucker I loved doing that column! 10 years! We ended up in about 125 papers, from the

Chicago Trib to the Charlotte (VERMONT) paper.

13:32:54 @colinake Thank you.

13:36:34 @Starbucker @SalesBlogcast @JeremyMeyers It is mine.The biggest challenge was same

day-hour every week. That alone induces writer's block.

18:36:17 @ericbruntmyer Thanks!

21:07:47 @sanderssays was Nicholson there?

22:37:23 @toddsattersten My wife is often irritated by my "active" reading style. Margins and the text itself

littered with notes, bent pages galore.

22:40:31 Become a lab scientist. Study local small businesses for practices good and ill. Turn your

department-project team into a learning lab.

22:42:30 3,000 or so speeches. For the first time, I busted my glasses (pre-start). I think the edge from

the minor catastrophe improved the speech.

22:44:16 Like a sporting event, if you're not sick with exhaustion after a speech you were doing less than

you might have. (Strong words, eh?)

22:45:13 Speech: Eye contact!!!! Connect!!! Connect!!! Connect!!!

22:45:51 In a speech, provocative remarks must be accompanied by a smile.

22:47:04 "We"-power in speechifying: YOU do not have a problem. WE have a problem.

22:49:59 THERE IS NEVER ANY CIRCUMSTANCE IN WHICH IT IS APPROPRIATE OR ACCEPTABLE

TO BADMOUTH ANYBODY. PERIOD. (Not even in private, it infects.)

22:51:24 @eaglesdontflock Copetition to do your best-brilliant.

22:52:52 @Sally_G Absolutely; it is a very very fine line. You've gotta be on your game to walk it.

22:56:54 @Sally_G All speeches tightwire acts. If I'm too angry, I blow it. You must be in perfect control

and microprocess audience body language.

22:59:58 @adnanalmahmood In a speech, getting under participants' skin. Don't want her to be

"convinced"-just stirred up-open to pondering the issue.

23:04:52 @Sally_G Much harder out of own culture. Todaty in Orlando, knew where the cliifedge was.

Not true in Estonia-must stand far back from edge.


page 43 / 106


17-February-2010

08:00:12 @CatherineKaputa Churchill up half the night dictating "spontaneous quips" he'd use in

Parliament the next day. Put 'em on cards, I think.

09:01:49 @chrisbrogan I've had that guy drive me. Yesterday in fact.

09:04:45 A speech is a gift. to the speaker Some number of people have given you a few moments of

their precious time. Don't waste it.

09:06:00 Speech: Not provocative = Waste of time. Too provocative = Tune out. Dividing line = Made in

the sand.

09:09:23 Book I won't write: "Talk. Listen." 2 most important skills. Schools don't teach them, directly at

least. We don't practice, much or at all.

09:11:15 Communication R Us. Become a PROFESSIONAL listener. Become a PROFESSIONAL

speaker. Become a student. Practice. Work your ass off.

09:12:39 @chrisbrogan 2 jobs from hell: crosstown cabbie in Manhattan; tarring roofs in city in summer.

09:33:28 @fanfoundry Wonderful tip from CIA agent in "thriller." If you'll just keep your mouth shut long

enough, people will tell you their story.

09:35:01 Shut up. Look at the other person with rapt attention. The rewards are manifest.

09:36:17 @chrisbrogan You must know something I don't. That is where I am. (Miami, actually.)

09:37:56 @matthewemay Checklists in hospitals, paqrticularly ICUs, are saving hundreds, maybe

thousands, of lives a year in ICUs.

09:38:21 "Secret": Put nurses in charge of the checklists!!

09:39:40 In hospitals where docs are not so famous, nurses have more authority. Patient safety soars.

Over-treatment side effects plummet.

09:40:47 When doctors use evidence, patints' health outcomes go through the roof. It's when docs use

judgement that all hell breaks loose.

09:43:47 @momsgot2run You don't havfe to be "new age" to learn to breathe. Rewards sky high!

09:45:07 @aristeia_dave All too true!

09:47:44 Docs on salary, a la Mayo, is best avenue to stop overtreatment, even in the face of our insane

piecework reimbursement system.

09:48:57 @aristeia_dave Flap over mammogram frequency advisory case in point.

10:04:42 @sandymaxey Hopkins, I believe, gives nurses authority to stop doc if he skips a checklist item.

10:11:02 "Best use" of "evidence" in medicine: "Doc, you may over-ride the evidence, but you must

explain why you're doing so."

10:13:24 @sandymaxey Top medical mgt do a lot of training to make it clear the system requires nurse

(tech, etc) to "stop the line" if item skipped.

10:35:37 @Debra_Feldman Agree re "utilization committee," but messianic doc-CEO with credibility can

make it work. E.g., Glenn Steele at Geisinger.

10:37:03 @CLIENTAV_N3O4TT I'd add that my point in this instance is not "good human being," but

Valuable Business Practice.

10:41:36 @sanderssays Addenda: Never put letters after your name on a business card. Pretentious!

12:26:30 @erichadickes 100% with you. I had a great Navy career in the field (Seabees) because I

learned to say, "Whatever you say, Chief."

12:28:44 @sandymaxey Mark on calendar of miracles, Sandy replied to my reply :)

12:48:01 Must remind self not just be boy talking to boys. Big gender diff re listening (per neurobiology,

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17-February-2010

not just ha has). Women listen. Men don't.

12:50:51 Language patrol: Never use the term "sales & service." Always use "service & sales." (Nothing

to sell unless service people lead the way.)

12:53:43 Sales is a listening sport. Not a talking sport. Period. (As in, PERIOD.)

12:56:05 @sandymaxey Dr. Jerome Groopman (Harvard Med) book ,"How Doctors Think." Average doc

interrupts patient after 18 seconds.

12:59:29 Giving GOOD speech a listening sport. MUST learn to "listen" to body language (80% of

communication)! (Never give speech in dark room.)

13:28:12 @mww1954 Good point, as in 100% of relationships. Male as good listener, 40% reduction in

national divorce rate????

14:18:31 @KendallLangston Never say never. Right?

15:58:33 @gizamike 05744

16:10:20 @GaryMorrison I am surrounded by experts, you tell me ...

17:31:14 @chrisbrogan "W" word makes it loaded statement. There are bushels of wonderful people who

choose hermit-like life. Engagement not for all.

17:33:34 @PhilipHellyer I am quite taken by the phrase "comply or explain"-new to me.

21:09:35 @jackiefreiberg Hi Jackie! I saw some evidence that reports the Great Surpassing has already

occured.


00:05:46 @AndreaLearned So annoying green building doesn't get same attn as, say, hybrids. Impact

grn bldg much higher, barriers to doing it so low.

00:12:09 Want cleaner world/energy indep? Forget cars. Think buildings. No controversy. No tech

barriers. Invariably reduces lifetime ownership cost.

00:14:34 @Manoj_Pawar Good news: numerous examples offer proof, from VA system to Geisinger to

Mayo. There are places to visit to "see excellence."

00:18:00 Feel it coming. Another virtual "all-nighter" before a speech. Am always thrilled at 3 hours sleep.

Stuff just churns, churns, churns ...

00:24:26 @mattwarren Spent a bunch of time there in Tom Johnson days.

00:27:14 @regb232 Jitters. Total loss of self-confidence. You name it.

08:19:57 Love to pretend I'm calm, cool and collected. Big lie. Fedex 1st overnight just delivered my new

book. #17, but as magical a moment as ever!

08:22:17 @PhilipHellyer Funny old world (also British, eh). Your ref to Lord Csdbury comes the day I

speak to the National Confectioners Association.

08:22:39 The Little BIG Things.

08:24:27 New Book looks good. 15 minutes of patting the cover. BACK TO SPEECH PREP.

08:25:41 @PaulCULLIFORD When one signs a publishing contract, audio rights are typically included, so

it's up to the publisher to pick the platform.

08:27:17 @PaulCULLIFORD If Audible.co.uk evaporated my wife would evaporate with it. She's an

addict. Thinks, among other things, Brit readers best.

08:29:11 @AndreaLearned Not so damned political as cars-no SUV love or F150 love to overcome. (Of

course bankers question the payoff.)

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18-February-2010

08:30:28 @BeirutBilArabeh Hope the publisher makes that easy for you! (There's always Amazon in the

U.S.)

08:31:02 @JaimieField Thought you'd never ask!!

08:33:24 @AndreaLearned With this "male recession," we may have reached the tipping point on women

in the workforce-which will accelerate trickle-up.

08:35:32 @adlex Big arguement: Money-in-the-bank issue, as well as generic decency issue.

(Thoughtfulness pays with employees and hence customers.)

08:36:40 @gerinishi I actually quite like WOW too; this is more or less the same model. Bits and pieces

we hope are of use.

08:38:39 @Red_Inc #1 "life success word": RELENTLESS.

08:51:22 New book: BIG Public Thanks to home team: Erik Hansen, Cathy Mosca, Shelley Dolley & Mike

Slind, Sarah Rainone, Bob Miller.

08:53:07 @AndreaLearned Great article a couple of weeks ago on how this is happening in Germany.

(International Herald?)

08:54:54 @JaimieField A big head re new book for about 15 minutes-than back to abject humility of

speech prep :)

09:45:21 @Keith_Clark Thank you on both scores.

09:46:37 @JaimieField secret :)

10:25:19 @FedexRobin Life without Fedex is unspeakable!

17:08:04 Fabulous time with Chris B at lunch and now off to South Island/New Zealand. More later.


04:43:02 @missrogue As does anyone of any age even if there is a disconnect at times between belief

and practice.

04:43:55 @RoomtoRead That is beyond spectacular!

04:45:07 @missrogue Amen!

04:47:59 @SAHewlett Deloitte on women in leadership. Top marks!

04:49:41 @sanderssays Nor the least!

04:54:35 @regb232 W. The fact that the stuff I talk about is "simple" & "obvious"-yet so few do it. I keep

going because I'm pissed off at inaction.

04:56:14 @texasfaith Very decent folks. Reminds me of Kansas or Nebraska.

04:57:22 @MYOBTrainer Come visit! Spend money!

04:58:20 @mcprgirl Thanks for the support!

05:01:07 @kevinhayesca Never say never. But by and large I believe it is true. (Women by and large

understand men far better than M understand F.)

05:02:43 @jkrohrs There are no absolutes in the real world, but I will fervently stand by what I said.

05:04:43 @bizshrink Some people seem to disagree with this. They have an interesting charactristic.

They are men.

05:09:01 @glenflook thx!

05:29:53 @bizshrink The women can't design for men comment.

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19-February-2010

05:31:52 End of the day responsiveness to humongous women's market will be measured by share of

women on exec team.

05:32:39 Rarely see Hispanic exec presence that mirrors fast-growing marketplace power.

05:33:43 I'm in no way a "quota guy." But I think an exec team ought to "sorta" look like the market one

desires to serve.

05:34:55 Stat that seems to blow people away: Average American buys 13 cars in a lifetime. SEVEN after

the age of FIFTY!

05:39:59 Boomers/geezers. Women. Biggest market opportuniy]ties in history. Some "get it." But few

smart enough to turn their world upside down.

05:41:02 @bizshrink Hope you found what you wanted.

05:42:51 @bizshrink Ah! We'll have to disagree. (Don't think guys "walk in women's shoes" very well.)

05:43:04 @bizshrink Damn!

05:43:55 @regb232 Frequent flyer miles. (Just kidding.)

06:02:57 @bizshrink Hotel housekprs in Pursuit of Wow. (Passion for Ex has W.L.Gore's Sarah Clifton w/

biz card "Supreme Commander"-lots liked that.)

11:17:27 @shava23 That's nice company for me; I'm flattered. (Loved Gleick's book. It was a

mini-phenomenon.)

11:20:11 @ToddAReed I'll send my stepson Max to the party in my place. He is a master custom-bike

builder, out in Telluride.

11:24:50 @jkrohrs Writing extensively about power of design since '85, about opportunity from

developing products matching women's needs since '95.

11:32:50 RE M-F. Men "aggressive" so assume best entrepreneurs. Micro-lending lesson: women best

entrep. because connect better with customer needs.

11:37:46 @lucymarcus Yes, Catalyst eveidence re women on boards and better financial performance is

persuasive.

11:40:25 @stevefarber The term "speech writer" and the word-idea "apology" don't fit well together from

the start. Right?

11:41:31 @stevefarber I discovered (okay, I'm late to a lota parties) there's an entire literature on

apology. Some of it vert, very good.

12:06:59 @sanderssays Sanders, you are a gift to all of us! (And a/the fountain of eternal youth!)

12:07:53 @sanderssays Broadcast.com, may she live in our hearts forever!

12:08:56 @sanderssays And Tim, you are the true "Ayotollah of Corporate Rock and Rolla!"

12:11:19 @IanSanders Down loadable, snail mail? would love to see it. Say the word "unplan," and I'm

your guy! (As you know.)

12:12:47 @stevefarber E.g. Peggy Noonan for Ronald Reagan.

12:13:38 @stevefarber A great apologizer would not be closed to questions! After all, the heart of apology

is openness, right?

12:15:06 @momlightdotcom How about this bumper sticker: Empathy rocks! Empathy pays!

12:16:24 @sandymaxey Real success, M or F, has always been about collaboration.

12:19:36 Competition-collaboration-paradox: Best way to "win" competition vs biz rival is to be better at

collaborating with potential customer.

12:21:00 @iconauntmarge To Tweet on it I'd have to watch or listen to it. That's not on my top 2 million

list.

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19-February-2010

12:28:24 @lucymarcus More: Diversity per se (I call it "Lower case 'd' diversity") abets better

performance: ivy league-no league, short-tall, etc.

12:32:06 @sandymaxey Nobody told men: Women get things done through collaboration, and guys see

the results but are clueless as to how women do it.

13:53:18 @hrheingold This is not a sarcastic remark, but true inquiry: What does "enhance intelligence"

mean?

16:08:25 @RosabethKanter Alas, I fear that's wishful thinking.

16:13:09 @shava23 Lunch? I have a house in Boston, though VT is fulltime home.

16:14:37 @shava23 I think big HP merger worked pretty well because HP-DEC-Tandem-Canion's olde

Compaq had quite similar cultures.

16:15:49 @RandysRules Non-trivial "little thing" learned at McKinsey, always use the word "We."

16:19:49 CBrogan will never forgive me for this, but having lunch with him yestdy was great-ye olde

face-to-face "social networking" has it's place!

16:22:13 FYI: Collaboration seems "soft" to some. Nonsense. Collaboration at its best is about sky-high

expectations and meeting brutal deadlines.

16:41:59 @RandysRules And you can't be good waiter without good relationship with the cook,

tempermental or not. (I waited tables 9 years.)


14:04:15 @DanielPink Same "secret" works for every generation as far as I can tell.

14:07:01 Never get cocky. Great week. 2 enjoyable speeches. New book. Visit Warren Bennis. Then lose

my bag in Auckland, not airline, the real thing.

14:10:08 @toddsattersten Why must we always distinguish between leadership and management? If

execution 90% of success, then overlap L & M very high.

14:12:30 @CommunispaceCEO As children of the Declaration of Independence and the Constitution, we

Americans are all Philadelphians!

14:13:52 Ben Franklin may not be the greatest American (Washington, Lincoln get votes), but Ben sure

as hell was/is the most interesting American!

14:16:30 @dweinberger DW, as an old civil engineer, I claim that my forbears, not Atul Gawande,

invented checklists-Romans building the Viaducts?

14:31:05 @mbbrennan Mostly my feeling is, Who cares what we call it? About 100% of ldrshp AND mgt

is people stuff. I can't get worked up about it.

14:31:47 @DanSchawbel Thanks, Dan. Enjoyed our conversation!

Sunday, 21st of February.

14:45:13 Strong stomach? Read the horrifying THE KINDLY ONES, by Jonathon Littell. (Mankind at its

worst.)

14:46:48 "One thing you need to know." Silly! But I think 1TYNK is key to productivity-people culture is

FIRST LINE SUPERVISOR..

14:50:17 Re prior. Action: Best selection process-training-mentoring in your industry for 1-line sup.

(Measure "portfolio quality" of 1-Line Sups.)

14:53:08 @PaulSchwend You are my hero!

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21-February-2010

14:53:59 @WarrenWhitlock Should be in quotes. Oddly, source is Ralph Nader.

14:54:50 @jschmeling That, too. (Plus more community-kids oriented.)

14:56:09 @malozano Loved every minute of NCA. Yes, travel a lot, "stuff" becomes true "office."

14:57:40 @Sally_G Feel like member of "most stupid Americans" after losing baggage. Me! NOT airlines!

15:19:27 @KingofShaves And TP gets to talk with you! That's the point, eh?

Monday, 22nd of February.

14:20:45 @nfrodom1 Brilliant!

14:22:50 @stevefarber Lord Nelson could change the culture of a Fleet in a week. Hypothesis: Change

takes as long as you thing it will.

21:28:52 If 1st-line managers key to productivity, employee satisfaction, then they are also the engine of

culture change. So??

21:30:02 So what will you do in the next 72 hours to focus full attention to the care and feeding of 1st-line

managers?

21:31:16 Military understands power of 1st-line "managers." Army-Air Force sergeants and Navy Chief

Petty Officers are success keys. Period.

21:49:10 @JKHawley 1st-line leaders are THE key leaders! (Of course we "care about them"-but are we

OBSESSED??

Tuesday, 23rd of February.

21:29:26 @jasonsalas Support you by and large, but beware "stupid" "little" project that's a matchless

side door to something otherwise unattainable.

21:30:29 @bpxpat Try Jack Bogle's book "Enough."

21:31:51 @DanSchawbel But you gotta act anyway ("perturb the system") to see what happens!

21:32:37 @jhipkin Helluvan admission, eh?

21:59:55 Still chugging on 1st-line manager. = ballgame. Check out Post at tompeters.com TOMORROW.

List of 20 "musts" re planet-class 1st-line mgrs!


15:43:31 @CommunispaceCEO Wow, does that ever ring bells!!

15:44:32 @chrisbrogan Tweet!


14:51:10 @RodBeckstrom Three cheers to Mr. Jones from a 35-yr Silicon Valley resident. (Makes me

sorry I fly in running shoes.)

14:53:25 @Earl52 Toyota simply the latest of the "unassailables" to stumble. About 100% do over, say, a

50-year period.

14:54:36 @2healthguru Stop "piece work" reimbursement!!!

14:58:36 @2healthguru Slightly unfair! (Insurance co. CMedO put me off "exec physicals." Her logic:

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25-February-2010

"They'll find something to fix, need it or not.")

14:59:35 @sanderssays AND NEVER EVER EVER DIS THEM IN PUBLIC!

15:01:07 The late Bill Walsh, former SF49ers coach: The probs one determined enemy can cause offset

the good 100 friends can do.

15:01:42 You come out the fool from dissing people. 100% of the time.

15:03:29 1 great quote, source un remembered: Before bed each night, forgive everybody of everything.

TP: Amen!

15:03:53 "Haters" eat themselves alive!

15:05:38 @2healthguru I prefer "piecework" to fee4service-much ruder!

15:06:47 @kevinmd Docs can learn medicine from data-even if it's not "perfect." What works, what

doesn't.

15:09:01 @Earl52 That's my point. It's the VEEEERY rare BigBigCo that doesn't lose its values, esp if it's

"#1."!

19:12:36 @tomguarriello What's our life-expectancy rank (USA)? 46th, I think. excuse me ... best???

19:14:18 @Earl52 And act-ors. Must act to beget react to beget learn.

19:15:11 @Earl52 "Design is everything" - Richard Farson (approximate)

19:16:18 @nfrodom1 JFK: No one should give a speech UNLESS it is their intent to change the world.

19:19:56 @tomguarriello I'm saying that even in Cadillac-HC, problems++: Over-treatment.

Unproven-wrong treatment. Medical errrors. No follow-up.

19:20:47 @Earl52 Yippee!

19:22:43 @sharon_pink Not expert, but I think the psych research on this is mixed at the very least. (And,

hey, hating is a waste of time!)

19:23:32 @HPguy1 Thankless job, 435 or 535 thankless jobs.

19:25:12 @Earl52 Alas, values focus often migrates to profits 1st, last and only focus.

19:36:38 @MarkDykeman Making people laugh is a gift from the gods!! (1 small corner is one helluvan

achievement.)

19:37:35 Another unsourced quote: If you want people to change, gotta make 'em laugh first!

19:40:46 Flattery WILL get you everywhere.

19:41:52 "I tell it like it is." Baloney! "I tell it like it is [as seen through my narrowview lens]."

19:43:17 @kelbearsfan If we can laugh TOGETHER we are laughing at the human condition and musing

on our often silly viewpoints.

19:44:43 @eaglesdontflock The late Harry Quadracci (Quad/Graphics), to me, on TV: "Tom, life is too

short to work with jerks."

19:45:29 @regb232 Oh my oh my oh my, is there ever!

19:47:50 @storiale And thank you for that comment.


15:31:40 Staggering through "The Kindly Ones." Arrived in Stalingrad last night. A wreck after an hour of

reading, but must keep going. Ah, humanity.

15:33:13 @Earl52 I am a great fan of these in-store clinics.

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26-February-2010

15:35:02 @debbieweil Wrong. But always a T-shirt with "Home Wrecker," celebrating Stanford's

2-in-a-row (football) wins on USC's sacred home field.

15:36:26 @RosabethKanter C'mon, RMK. All that, indeed, plus LUCK! (Ask NNTaleb.)

15:38:42 @2healthguru Exception: poor user-design, directions, manuals. Blame the designer! Odds are,

you are not a klutz, but the designer is.

15:40:04 @sanderssays Play to pursue excellence, play with thoughtfulness-you'll get more than your

share of wins.

15:40:36 Only assholes use terms like "crush the competition."

15:41:14 I am desperate for my competitors to be excellent. Good for the industry!

15:42:26 @RosabethKanter Amen!!

15:44:25 @debbieweil You're my hero, Debbie, regardless of subject matter!

15:45:41 @debbieweil Nice!

15:46:34 @smallbusiness Soooooooooooooooooo male.

15:47:41 @DavidJMcCleary Yup, though I don't really know what the title means. I'd prefer "Back to the

future."

15:48:45 @PeterScarks Agree. I want to "do an Apple"-intimidate the competition through the Excellence

& WOW! of my services.

15:49:56 I wanna give a great speech at a big event. I don't want anyone to give a crappy speech. I want

attendees to say "What an event!"

15:51:05 @tseamon Why not stick with "explosive results"? (And let the cometition take care of itself.)

15:52:28 Posthumous book from the late SF49ers Hall of Fame coach Bill Walsh: "The Score Will Take

Care of Itself." (Bill was an amazing gentleman.)

15:54:24 Wonder why male-led biz usually misses the humongous Women's Market Opportunity? Try

"crush the competition" sports-analogy-laden language.

15:56:30 @rongraham1 I'm like Tom Hanks (on some few dimensions). He says he'd never given himself

more than a "B." (I've done 3,000 speeches-1 "A-."

15:57:23 @thisKat @rongraham1 I'm like Tom Hanks (a little). He says he'd never given himself more

than a "B." (I've done 3,000 speeches-1 "A-."

15:58:14 @thisKat "Fierce" is fine, though 99% of my fierceness is aimed at myself.

15:58:56 I love the word "cometitive"-but that doesn't mean "brutal" toward someone else.

15:59:57 Sometimes after a "pretty good" speech, I'm happy for, say, 15 minutes, then the "coulda dones"

start coming.

16:01:50 @EmilyBennington I hate it when "my team" (sports) wins and the other guy's best player was

injured before the game. Taints the win.

16:03:11 @rickladd Increasingly true in the world of ubiquitous joint ventures. We're cometing with each

other on one job, JV-ing on another.

16:04:22 @pauljansen Yup. Me too. (and some quite successful.) (At age 67-me-you worry about wht you

see in the mirror.

16:05:37 @thisKat I'd bet on that.

16:06:28 @Earl52 @thisKat I'd bet on that.Especially if 'tis true that 80% (or some such) of

communication is body language.

16:07:11 @debbieweil Done! I'm in D.C. about once a month.

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26-February-2010

16:08:09 @KatriK I'm a sucker for the word "grace."

16:09:13 I despise coaches who fail to shake hands with the opposing coach after a losing game.

(Hmmm, who could that be?)

16:23:47 @kcInnovation I agree. I call it "the squint test." Squint at exec team pic. Should look more or

less like market we aim to serve.

Sunday, 28th of February.

14:37:55 Luck, the “last 90%” of success. Execution, the “last 90%” of remaining 10%. That leaves 1%

attributable to “strategy.” Seems about right.

14:38:19 Monday is nigh. It’s me again: Have those first 10 “blowout” “plays” for Monday A.M. scripted??

14:38:37 Monday is nigh. It’s me again. Call a customer before 10 A.M. (“How are we doin’?”)

14:39:50 Do you know what games (hockey, etc) the kids of the folks who work for you played this

weekend? (If so, ask about 'em; if not, for shame.)

14:40:25 Atul Gawande (“Checklist Manifesto”) “invents” checklists. He’s a kid. Anybody 55+ who doesn’t

instinctively live by checklists is a fool.

14:40:50 “ON AVERAGE” … MALES AND FEMALES UNDERSTAND EACH OTHER EQUALLY. Women

understand women and men. Men understand neither men nor women.

14:41:15 New Zealand considering a BIG re-write of privacy law. Saturday (Christchurch) headline:

“Technology Is Racing Ahead of Privacy Law.”

14:41:41 Glowing book review of “Glimmer: How Design Can Transform Your Business, Your Life, and

Maybe the World,” by Warren Burger. Will buy it.

14:42:43 Welcome to the [wretched] club. New Zealand spends 20% (!!!) of its hospital budgets “fixing

mistakes which shouldn’t have happened.”

14:43:21 NZ: 1 in 8 hospital patients victim of errors. Avg. error adds 9 days to stay. 15% of mistakes

result in “permanent disability or death.”

14:43:56 For what it’s worth. Fast Company’s top 10 innovative companies: 5 from SF Bay Area, 7 from

Western USA, 8 from USA.

14:44:47 8.8 = Mother of All Earthquakes! (Neighbor woke us (Golden Bay NZ) 5AM with news of local

tsunami warning—we’re < 10 feet above sea level.

14:45:35 As a civil engineer by training, hats 90% off to Chileans for by and large excellent quake

engineering. (Santiago, at any rate.)

14:46:20 Read about the runup to World War II and you realize consequences of a True

Depression—and why extreme measures to avoid it are warrented.

14:47:21 Me again: Before noon Monday, schedule one lunch this week with someone in another

function.

14:50:49 @Earl52 Grew up in nearby-ish Severna Park MD.

14:52:18 @LeaderChat Don't disagree, but, like it or not, past always best predictor of future when it

comes to human performance.

14:54:08 @CadenceOn Yup, tompeters.com earlier this week. (Good feedback.)

14:56:03 @ivospigel I suspect you're right; nonetheless, I'm always amazed, even after living there 30+

years, at the energy of SF Bay Area.

14:57:12 @business_design Will be back in VT end of week.

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28-February-2010

14:58:30 @kimkorn Kool, as Tim Sanders would say.

14:59:34 @Justin_Bacon Best way to get lucky is to try a lot of stuff.

14:59:52 Success Key #1: S.A.V. = Screw Around Vigorously.

15:00:39 @regb232 Personally, I think different galaxys!

15:01:36 @lacitigal Love it that BY50 apparently has legs.

15:24:10 @tippet523 Zing!

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28-February-2010

March

Monday, 1st of March.

14:02:52 Only BIG NEWS in Gawande's checklist book is that checklists are BIG NEWS to docs. (Docs

good at the difficult, questionable at the easy.)

14:03:11 Goldman Sachs a material party in pushing Greece over the edge? Goldman a Rogue State?

Goldman a member of the Axis of Evil? (I wonder ....)

14:03:55 NZ’land tsunami early alert. Gov’t largely a bust. Neighbors alert neighbors wee hours Sunday!

Pre-1st responders/“real people” ALWAYS #1!

14:04:38 NZ’land folks no brighter than the rest of us. TSUNAMI WARNING! Head for the beach to

watch!

14:05:04 Hawaii has horrifyingly scary tsunami/hurricane warning horns all over the islands. (Even the

tests scare the shit out of you.)

14:07:02 Spring schedule. Dubai. Oman. Poland. Germany. China. Ho hum. (Whoops, and Buffalo! USA

rules!)

14:07:24 Promised myself I wouldn’t write anything like the next Tweet. But I’m not THAT jaded, even at

67 …

14:07:44 I admit I’m glowing. Warren Bennis on new book: “It is, without any hint of hyperbole, the single

best management book I've ever read.”

14:08:07 Worst part of coming home: Not VT cold, but re-exposure to constant political vitriol. (Ought to

severely ration I’net time, as I do in NZ.)

14:08:44 Still reading “The Kindly Ones.” P696 of 983. Can only tolerate short bursts. Doubling up on

depression meds!

14:09:08 Kindness is cool. Why? It offers highest possible returns on financial investment. Enhances

depth of relationships.

14:10:11 What I hated about McKinsey: Unrelenting intellectual one-upsmanship, while blithely ignoring

real-politics of implementing “genius” ideas.

14:10:33 “Strategy” I do believe in. Just act. Keep acting. No matter what/where. Then “other guy” forced

always to react. (Grant/U.S. Nelson/H.)

14:13:29 @wallybock Made an ass out of myself in '85. Sloppy fact checking. Hired a brutal Forbes fact

checker ASAP. Never been without one since.

14:14:41 @debbieweil Must be great at the future, great at the past. World awash in discontinuities and

continuities.

14:15:15 Life's No. 1 mistake: Confusing correlation and causation!!

14:17:34 @2healthguru I trust that "care" issue #1 is accuracy! (Lemme tell you 'bout my 5 days with

Leukemia thanks to sloppy bloodwork!)

14:18:41 @LeaderChat thanks.

14:19:59 @Dennis_Littky I've been praising the Met for 20 (?) years; Obama's a Barack-come-lately!!

14:22:10 @wallybock One idea: Collect ton of data, then use your intuition. (Stole this from John Sculley

describing his successful PepsiCola days.)

14:23:36 @wallybock One "I hope": Relying less on "experts." (Ton of data supports this-way beyond

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1-March-2010

anecdotal.)

14:24:37 @debbieweil Wow!

14:25:40 @debbieweil Now we need a new HHS asst. secy: Asst Secretary for Let's Get a Few Little

Things Done.

14:28:13 @Mgmnt_Secrets (1) Revel in confusion. (2) Try something that perturbs system in measurable

way. (3) See what happens. (4) Repeat, quickly.

14:29:30 @StrawberryCreek Well, a lot of the big ones.

14:30:05 @correlationist Therein lies the problem, eh?

14:31:43 @sanjaysethi1 Can't avoid politics if you are an implementer. MUST REVEL IN POLITICS!

(Politics is life, the rest is details.)

14:34:43 @gopsurfer Only "most" :)

14:39:15 @TomHCAnderson Wow!

14:40:58 @normanmarks Agree. Anyone who lives by judgement and ignores checklists is destined for

failure. Life = Paradox.

14:41:45 @doenendenken Agree.

14:42:38 @LynBicker Key, for me: List essential. Ignoring it essential. Mixed models rule!

15:15:14 @RandallAirst Agree, mostly. Must also do somealmost random, just to see how the "other guy"

reacts to perturbations.

15:15:52 @sjnatale Thank you!!

15:17:04 @Aravindan Way overdone on your part. Just a guy messin' around with ideas I care about.

15:17:49 @debbieweil Little litttle or little big-just do somethin'!

15:21:24 @LeaderChat Darwin the ubiquitous!

Tuesday, 2nd of March.

14:20:57 @debbieweil The revolution I long for is strategic re-alignment toward

women-boomers-boomers+ as the alpha and omega of mktg-prod dev focus.

14:22:54 @alexkjerulf Courage per se not interesting to me. Courage derivative of your passionate NEED

(not "want") to make something become reality.

14:25:41 @shelisrael But if yo're forgetful SOB (me!) emergency brake burned out half the time!

14:27:03 @debbieweil DC-"New" VA-Montgomery Cty MD HOT HOT HOT!

14:28:12 @RoyOsing thx!

14:30:53 @kniahynyckyj Cleveland has already had one successful re-birth. I remember flamin' Lake

Erie!

14:32:04 @MariSmith Farber as good as it gets. Master thinker, writer and, best of all, MASTER

TEACHER!

14:33:45 @wallybock Agree ... if you mean strategy you can describe in ONE sentence.

14:34:31 @Trevthered Older not always wiser. Younger not always cooler!

14:35:42 @wallybock Eisenhower: nothing more important than planning, nothing worse than slavishly

following that plan.

14:37:53 The LONG trip. Patons Rock NZ. Nelson NZ. Auckland NZ. LA. Boston. Tinmouth VT. Starts in

an hour. (Hey, days gettin' longer in VT!!)

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2-March-2010

14:50:09 @brandleadership Well, I manufacture a lot of BS too!!!!

19:57:16 @jonathanfields Amen!

20:02:02 @alexkjerulf Absolutely. Courageous people scoff at idea of brave. I had a CO in Vietnam who'd

laugh if you called him brave or courageous.

20:20:55 @jonathanfields Face it. Real world complex. There are indeed times when "Sit tight and let the

storm pass over" is good advice.

20:23:26 @jonathanfields Doing some World War II reading. Yanks & Brits let Germans & Russians beat

each other to death before landing in Normandy.

20:27:45 @LeaderChat When "having a vision" becomes "cool leader thing" .... run for your life!

20:28:44 @LeaderChat Live your vision for a few years, only then talk about it.

23:44:24 @dtapscott Very nice.

23:45:33 @CatherineKaputa Seth godin says ... Eight Words ... is all we get!

23:46:59 @RandysRules And: If you'll just sht up, everyone will tell you his or her story!

23:50:32 Ann Richards: No matter how angry you are, remember the staffer at the counter only one who

can help you. I violated this rule-and paid!!

23:52:25 The angrier you are the more restrained your behavior should be! (Payoff is enormous.) (For

some [of us], it takes practice! So practice!)

23:55:02 @createpei No easy answers. "Standards" are necessary, but should never be followed

slavishly. Key: ALL standards are in fact subjective!!!

23:56:36 All is paradox. How do you teach-train [select] people to deal with paradox?

23:59:19 If someone offers to help, accept gratefully. Thank profuesely and frequently. Correct mistakes

with the utmost care and only if egregious.

23:59:46 Nobody does it exactly the way you do it. So what?

Wednesday, 3rd of March.

00:02:03 @createpei Oh my God yes, re expat assignments!

00:03:19 @createpei In 9 of 9.1 cases expat must be first and foremost a "people person." (I.e., "gets off

on" people.)

00:04:04 @aanteladda How true!

03:23:10 @MeBuilding Sounds like a winner to me.

03:26:38 @createpei Another tip from a successful pal: person should have a passion other than their

professional skill-ie be an interesting human!

03:28:46 @ajsaenz In this instance, I was urging tolerance for people who get a thing done using an

approach different from your "proven" way.

03:39:47 @correlationist Why oh why is this such a hard sell? Enormous target! Lots of variation, but 50s,

60s fundamentally different than 30s, 40s.

21:07:47 I am a wreck. Finished "The Kindly Ones" on Auckland-LAX overnighter. I believe I can fairly call

it the best book I have ever read.

21:09:41 Barry Unsworth's "Sacred Hunger" has long been my #1 book pick. Passing the honor to J.

Littell's "The Kindly Ones" is a big deal to me.

21:10:53 i was lucky to read "The Kindly Ones" during a NZealand sojurn. It requires one's more or less

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3-March-2010

full attention.

21:17:39 @thinkBIG_blog Michael Korda (whom I trust): "a masterpiece of astonishing brutality, originality

and force."

21:19:13 @thinkBIG_blog Requires a VERY strong stomach. But it makes one think about the nature of

humanity-and one's relationship thereto.

21:20:40 @thinkBIG_blog It is indeed a "horrible" book-humans' degradation of their fellow humans is,

alas, limitless.

21:25:28 @sandymaxey Sandy, my "reflection" on the book is not a "recommendation." It is the most

horrible book I may ever have read. (And the best.)

21:27:03 @thinkBIG_blog I obviously don't know you but the horror here is that the brutality is performed

by "refined" people "just like you and me."

21:27:47 @adromgool The sooner the better!

21:29:12 @MagsOnTwitt You may well wish me ill if you crawl through all of Mr Littell's 1,000 pages.

21:30:34 @dweilage The rough meaning of "launch date" is "pretty much available everywhere." It began

to ship about a week ago.

21:33:43 @correlationist To state the obvious, to this day: Look at a pic of the exec committee and you

have a partial explanation.

21:35:32 @correlationist Taking advantage of the humongous opportunity not about a "program," but

about Strategic Realignment of Entire Institution.

21:36:53 @smaxson thx

21:37:55 @createpei How about start AND finish :)

21:56:39 @doctroyer My reaction was personal. I'm sure many were appalled. No desire to convince

anyone to read. (Maybe had to be born during WWII??)

21:57:47 @doctroyer Book is revolting. Disgusting. Horror on top of horror. But it happened, and the

protagonist is credible. To me.

21:59:03 @doctroyer The shit that goes on in this world at any instant in time is worthy of reflection upon

occassion.

21:59:44 @doctroyer Who has the balls to say with certainty, "But this could not be me"?

22:01:34 @correlationist To overstate (perhaps), not talking about "more inclusive"-talking about "women

first!"

22:03:32 @MagsOnTwitt I refuse to be held legally responsible for cost of depression meds required

upon completion of reading-ABSORBING this book.

22:11:37 @thinkBIG_blog FYI, top French literary awards/2006: Grand Prix du roman de l'Académie

française, the Prix Goncourt. (per wikipedia)

22:14:22 @doctroyer "have the balls" to say "but not me"-that was not a sexist dart aimed your way, it

was a poison dart aimed at myself.

22:23:17 @MagsOnTwitt "The black dog" can have a nasty bite.

22:24:37 @Earl52 Amen.

22:25:16 @correlationist agree

Thursday, 4th of March.

19:42:29 @LeaderChat Any employee at all "surprised" by an evaluation or compensation decision was

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4-March-2010

pathetically out of touch to begin with!

19:45:22 @missrogue Is this as "good" as old highway billboards which tallied highway deaths? (Or the

national debt?)

19:46:22 @LeaderChat Very long hair at McKinsey & Co. in 1980. Trust me on this!

19:52:46 @missrogue To be perfectly honest, I can't figure out what I meant by that "good" in quotes. (Pls

keep this exchange secret.)

19:54:25 @sdrenick Take your time. The little bits were meant to be ingested whenever.

19:59:52 @stefanstern Back from NZ. Thanks for far too kind reaction. And, yes, as I said in intro, it's

meant to be read on the loo in wee bits.

20:01:04 @missrogue Bring "it" on ; )

22:44:20 3/4 cellphone subscribers in developing nations. "Social media" strategies attuned accordingly?

Or are "we" mesmerized by "leading edge"?

22:46:40 8.8 quake so significant it shifts earth's axis, shortens days by 1.26 microseconds. This fact

staggers me for some reason.

22:48:22 @ChristinaMerk I use every damn non-verbal signal I can conjure up to "trick" audiences into

paying attention to messages I want to convey!

22:50:15 @ChristinaMerk This is unscientific, but amidst the NZealand ozone hole, sans sunblock you

can feel your skin fry in a matter of minutes.

22:52:26 @stevefarber Johns Hopkins Bloomberg School of Public Health should be World Heritage Site!

23:02:17 @backpackerchick Little bugs me more than navelgazing w/ fellow navelgazers-and ignoring

"littlestuff " that could transform a milion lives.

23:03:32 @smalltownmarket Amen! (And how wonderful to have our insignificance highlighted!!)

Friday, 5th of March.

11:49:22 Borders/Boston out of movie last night/7PM. Order on line/Amazon 8PM. Arrives West Tinmouth

VT before me, 11AM. Not "sexy," but impressive!

11:50:54 Leave VT 01.27 for Golden Bay NZ. Return 03.05. Not Web 3.0, but mail mail staggering,

including over 20 manuscriots for review.

11:53:34 @chrisbrogan Alas, some huge agencies as bureaucratic as GM. Always disappointing. (And at

lots of biggies, "creatives" kept in the closet.)

11:57:27 @chrisbrogan 100 years ago I urged P&G to reserve a scant 10% of ad budget for wee "cool"

folks in offbeat locales. Nothing to lose!

11:58:13 @watersons Interesting interpretation.

12:00:48 @ChristinaMerk Devious in that non-verbals processed by me, used to adapt remarks, w/o

reporting what I'm doing. (Hence not transparent.)

12:03:33 @revspike Far too kind. No false modesty. Simply try to catch a few people ripe to make

changes. (Nobody changes 'til ready.)

12:05:07 @stefanstern Nope, Stefan, I'm going to pay up! (In 5 of 6 case buy at newsstand; more salmon

that way!)

12:08:16 @RandySpangler High price for our Chilean bros and sisters to pay to help us out!

12:10:01 @TalentSynch Or Elvis' "all shook up." (I know, I'm dating myself.)

12:10:27 @IanSanders Thx.

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5-March-2010

12:11:24 @believeactgo Chris or me or both? Hope I'm part of it. Being a verb is a real turn on.

12:12:32 @backpackerchick But a strategy that does not accept chaos-as-context is a lousy strategy.

12:13:24 @backpackerchick A British chaotician (sp?) say winners are those "best at Plan B." Yes!

12:14:47 @backpackerchick Nope! Stole it, with permission (!!) from Lockheeed Corp. Skunk Works

(Lockheed spelling) small band innovates v. fast!!

12:17:46 @backpackerchick We tried raise Skwks to theological status. Long before CChristensen we

said Big Corps bad at innovation via std. channels.

12:18:26 @_spell Without a shadow of doubt!

12:24:49 @kenblanchard That from formerly avowed behaviorist? (As man doeth, comes to thinketh. Not

being a smartass. Can't shake behaviorist roots.)

12:26:38 @backpackerchick Damn! 20 yrs after my "Bad" days-channeling Jeff Bridges here.

12:28:21 @revspike Stop with "wisdom" :) Makes me feel old. Just a bit of nattering, as my wife buts it.

12:31:47 @revspike Non-wisdom of the day. Don't waste time on bosses. Surrround 'em with your

supporters instead. Indirect selling rules!

12:32:52 @ChristinaMerk 100 yrs ago was called "subliminal advertising," I believe.

12:34:34 @chrisbrogan Chris you are the verb to end all verbs, my man! (I'd shhot myself if I were an

adjective! Or a semi-colon.)

12:35:56 @backpackerchick Search was 28 yrs ago; I was a youth of, gulp ... 40. (My ex-wife gave me a

cane for my birthday.)

12:38:35 @ChristinaMerk Yeah, but we all spend days "selling" things we care about. We "spin," eh?

(Hard to claim innocence with a straight face.)

12:40:12 @tomfishburne Design problems: Shower controls. Zippers.

12:57:43 @vpostrel The old boys were having a damn good day when they penned our 1st

ammendment! And put it 1st!

12:58:47 @vpostrel Extreme speech rocks! Or at least the protection thereof!

13:04:11 @vpostrel Bet I've given away 25 copies of Anthony Lewis' "Freedom for the Thought That We

Hate: A Biography of the First Amendment."

13:05:47 @backpackerchick Yes!! Esp: Patient safety. Evidence-informed medicine. So called

"patient-centric care."

13:08:50 @NoraCC Actually, I quite like them. Just not sure I want, "Tom Peters is sure a semi-colon to

reckon with." On second thought, not so bad.

13:15:53 @backpackerchick I like "evidence-bsased," but it suggests total constraint. I like override

option. (See details of Geisinger's approach.)

13:17:17 @believeactgo "Verb on, my change obsessed brothers and sisters," or something to that

effect?!

13:18:01 @NoraCC A world without semi-colons is a world without ....

13:22:44 @NoraCC grace, so much less raw than a period???

13:23:22 @raesmaa Ouch. I have a rep as an exclam guy.

13:45:38 @backpackerchick Congrats to Aussie schools. In USA it is rare, very rare, and resisted like the

plague in most cases.

13:46:36 @backpackerchick To be brutal, if you residt EBM/EIM, you are thumbing your nose a science.

13:47:31 @backpackerchick True, interpretation need; but that's no excuse for writing the whole thing

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5-March-2010

off!!

13:48:11 @backpackerchick Agree, esp since big pharma often fail to report failed tests.

13:50:00 @backpackerchick Fact that caveats needed no reaon to reject; caveats to all data sets needed,

but that's no reason to reject said data.

18:52:26 @sanderssays Approx Churchill quote: It is not enough to do your best, you must succeed at

doing what is necessary.

18:54:22 @tgmason Holy smoke! Nice company! I'm flattered.

Saturday, 6th of March.

08:49:57 Facts are so amusing! Asian hegemony? Asian share of world GDP, 1995: 29%. Asian share of

world GDP 2009: 27%.

08:50:52 Sorry, source on prior surprising figures, The Economist, 0227.2010.

08:53:36 I've fallen in love (all over again) with mag "Foreign Policy." March-April issue, "Special Report

on the Future of Wrar," extraordinary.

08:56:53 M. McCormack: "All things being equal, people will do biz with a friend; all things being unequal,

people will still do biz with a friend."

09:00:19 Women's unemployment 2% below men. Women-owned businesses in USA $3 trillion.

Women's biz create better jobs-pay, opportunities, healthcare.

09:04:37 @Mgmnt_Secrets Agree re single figures, but you could win a few beers at the bar on the

overall figure.

09:05:32 @Mgmnt_Secrets Sure, but all the chatter is about "Asian century"-not quite yet apparently.

09:09:13 Just my non-professional opinion: Any Academy member who voted for "Avatar" over "The Hurt

Locker" is a total idiot.

09:12:17 @Earl52 Amen, first heard that one from that great philosopher, then-Oakland Raiders football

coach John Madden.

09:13:15 @kevinmd No disagreement, but "other-abled" ain't the answer!

09:14:30 @chrisbrogan Great city!

09:15:44 @johnwoodRTR Congrats John, for Tokyo and your remarkable program in general.

09:18:32 @2healthguru Geisinger rocks! CEO Glenn Steele rocks!

09:21:08 @webby2001 Interesting thought. It makes sense.

09:22:16 @tippet523 I did see both. I broke down during Hurt Locker; too reminiscent of Vietnam.

09:24:26 @MarcPJW I said personal opinion. The Hurt Locker was great movie making. Avatar, to me,

was a techie circle jerk.

09:25:41 Hey, I first saw 3-D movies at the theater in 1958. Half-century old stuff doesn't blow my socks

off.

09:26:09 @tippet523 Hey, I first saw 3-D movies at the theater in 1958. Half-century old stuff doesn't blow

my socks off.

09:27:26 @tippet523 Answer is always "something you love." But if I were being purely unemotional I'd

have to say healthcare.

09:30:24 @tippet523 If one was tuned in, eldercare will explode. List of top franchise opps; several

services to assist oldies wishing to stay home.

09:31:35 @Puneet_Mathur Well said. Wish I were a sketch artist, I'd try to answer your question.

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6-March-2010

09:36:02 Just checked it out. "Fort Ti" in 1953 was my first 3-D movie. (So that's 57 years ago.)

09:36:55 @IanSanders Thanks, Ian; my wife kept saying that she couldn't believe a woman had made

the movie.

09:38:19 @iannarino We only have a small-ish TV, but my wife made me stopping twice because I

couldn't stop ....

09:39:53 @iannarino Oh my God, I loved loved loved "Fort Ti." It was magnificent, the 3-D at least the

equal of "Avatar."

09:40:57 @iannarino On top of everything else, I thought "Avatar" was a truly silly, totally predictable

story.

09:44:28 @emoticomma Tipping point is past. Women will be THE dominant force in nearly everything in

the years to come. The "phenomonon" has arrived.

09:48:39 @IanSanders Still such an "art house" flick that it's hard to find. Air New Zealand, with huge

menu, didn't have it. But Branson .....

09:50:03 @BetterEldercare With telemedicine, etc, etc, the ability to stay home is a wonderful, wonderful

phenomenon.

09:51:02 @BetterEldercare Good luck, Richard!

09:57:40 @pattidigh Not sure of your reference?????

10:00:56 @BetterEldercare Sooooooooooo many stupid regs, counterproductive reimbursement

incentives, etc, etc, etc.

10:17:22 @JeremyHL Also industry distribution. Men high #s construction, mfg. Women 80% of

healthcare staffers.

10:19:03 @willkriski Statistics. Can't live without them. Can't live with them.

10:21:08 @LeeJCarey In USA, the issue has gotten hot mostly, I think, because of the uneven impact of

the Great Recession-a male wipeout.

10:23:16 @LeeJCarey The other stats that are no less than mindblowing are those certifying women's

incredible relative academic achievement.

10:25:15 @LeeJCarey Plus, courtesy micro-lending, etc, we are finally acknowledging women's dominant

role in development work around the world..

10:36:48 @pattidigh The "miracle" in "The Hurt Locker" that never gets old is the miracle of human artistic

expression at the highest level.

11:54:41 @kennypmusic Wow! There was a looong time when women couldn't cadge a penny. Many

women's startup funded by maxing out several credit cards.

11:55:24 @iannarino My wife agrees, I missed Up.

11:56:25 @iannarino It'll also break my heart if Jeff Bridges doesn't win; though I love Morgan Freeman.

11:58:32 @ChristinaMerk Many biographers agree that Mandela's not-so-secret weapon was his smile.

(So, too, Eisenhower.)

12:02:47 @tomfishburne Dogsbody monicker for a very junior officer in the Royal Navy. (Having served in

Her Majesty's Navy I know of what I speak.)

12:36:42 @tomfishburne That works, too. At any rate, I agree about ameliorating effects of gardening!

(Alas, long way 'til the ground thaws in VT.)

12:40:06 @genichrisb Don't know about Twitter stats, but in lots of key categories, old farts are most

numerous Internet users.

12:41:49 @genichrisb You know Legoland for kids? Maybe software companies should have Geezerland,

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6-March-2010

where young designers could watch old farts play?

12:51:59 @debbieweil Debbie, my strong suspicion is that your case is hopeless :)

12:53:54 @kevinmd Not per Jerome Groopman in "How Doctors Think." He insists you have got to take

the time to really listen to the patient's story.

12:57:42 @sanderssays A day without a Tweet is ....

12:59:46 @iannarino One reviewer said MF didn't "play" Mandela, he "channeled" NM.

15:41:13 @jonathanfields Nothing personal, but mere fact you call it "man prison" is why men shouldn't

design products or experiences for women.

15:45:22 @kevinmd Hospitals with "great outcomes" (as opposed to laden with great names) are often

not the "great" (famous) hospitals.

16:25:57 @jonathanfields My hat is off to you.

16:27:57 @flowjunkie Paco Underhill ("Why We Buy," etc) tells retailers they should have couches, mags

for guys.

16:29:14 @DeliverBliss And don't forget the woman who used two jockstraps to invent the jogbra.

16:30:19 @JasonShen Per earlier Tweet, women understand men better than men understand women.

16:31:57 @JasonShen This is serious biz. There are clearly exceptions to every rule; my points don't

exclude others, but speak to General Tendencies.

Sunday, 7th of March.

09:37:23 @RowanGibson I've been a nando's fan for 10 or so years. Glad to hear they haven't lost it.

09:38:38 With a rather renown entrpreneur at dinner last night. We couldn't come up with a single giant

company that's still innovative.

09:39:29 The best the Big Biggies can do is buy hot companies-and try not to screw them up. But that

rarely works either.

09:40:36 Re Big Biggies that don't stay innovative, software and pharmaceuticals were particularly in our

gunsights.

09:42:10 @dann_rogge Cisco and J&J were as close as we could come.

09:43:00 @DenizOner Thank you for the feedback; I'm sorry to hear the story, though.

09:55:35 Glorious sunny day in Vermont, though not even a sign of a sign of Spring. (Saving grace,

Vernal Equinox only 12 days, 17 hours away.)

10:18:18 @jeffjarvis Apple works. We said Amazon, Google not yet challenged by true disruption. Nike &

Best Buy have survived, but innovated?

10:20:04 @RandysRules I don't really care if they're not innovative-as long as we have a jillion startups,

high growth newbies in the pipeline.

10:28:52 All comments good, and thx. Hey, it wasn't science, just a dinner conversation, topic despair re

sluggishness of most biggies.

10:30:58 @jeffjarvis Lots of innovations in corners of big companies, such as GE. But true "next

generation" leadership in changing the world?

10:32:38 @RandysRules The key is a high failure rate, a la Silicon Valley; means that more or less

enough wacky tries in progress.

10:34:41 @jeffjarvis I am a great BestBuy fan, and I'd give them very high marks. (High marks to

Walmart, too, for responding to crticism w/ oomph.)

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7-March-2010

10:36:07 @HewittNewton Also, unwillingness to take aim at their Cash Cows.

10:37:50 @r Damn, wish I'd thought of that!

10:45:19 @unmarketing Agree, but the outliers' comments will probably contain the most gold dust.

10:50:00 @nfrodom1 My advice: Do anything for anybody at any price so as to get in more "at bats."

10:53:08 @nfrodom1 Most successful comedians did low-fee standup gigs in out of the way places for

years and years ... and years.

10:53:51 @jeffjarvis Google has not withstood the test of time!!!!!!!!

10:55:44 @Filterologist And 44 times more Tweets than yours truly!!!!!!! (But who's counting.)

10:56:36 @chuckmartin1 Yes, and just plain vanilla old size per se.

10:57:57 @chuckmartin1 Dick Kovasovitch (sp??), former CEO Wells Fargo: "You don't get better when

you get bigger, you get worse."

11:04:02 @unmarketing Total nonsense (re smart)! I love Tweeting because it's unmitigated fun! You

keep up the great work!!!!!

11:04:52 @_spell Do I have to pick just one?

12:03:04 @CarolOrsborn And with all due respect to my immediate relatives, I question "greatest

generation" compared to Revolutionary War, Civil War.

12:04:23 @jeffjarvis SOME local public schools; I HATE generalizations like this-hundreds, perhaps

thousands of fine public schools.

12:05:09 @wallybock Haven't read, but GM in general is terrific!

12:06:38 @alexkjerulf It's about the best big guys can do. Query: What % of those purchased companies

do they ruin?? I'd bet 75%.

12:09:04 @janetgoldstein (1) Definitely yes. But ... (2) But sometimes a shitty 1st draft can lock you into a

bad overall approach.

12:12:40 @PatriotCast But how about guys who fought for freedom winter of '50 (?) in Korea, 58K dead

in Vietnam? Actually, Brokaw pisses me off.

12:13:06 @PatriotCast Not to mention the war of 1812.

12:13:24 @PatriotCast Or Iraq.

12:13:38 @PatriotCast Or Afghanistan?

12:13:56 @PatriotCast Was Brokaw in the military????

12:26:04 @JMikeSmith Yup.

12:26:36 @willkriski Ah, yes!

12:30:53 Norberto Odebrecht: “Data drawn from the real world attest to a fact ... beyond our control:

Everything in existence tends to deteriorate.”

13:25:21 @Artexotica Disagree; he's basically restating Newton's Third Law of Thermodynamics, I

believe.

13:27:34 @Artexotica Sorry, Newton's first law.

16:29:54 @alexkjerulf Mea culpa. Leibniz-Mayer-Joule-Helmholz are fathers therof as far as I can

determine.

16:35:03 @alexkjerulf I should cut casual analogies. Large corps. more complex but not more interesting

except as observable scientific phenomena.

16:36:53 @edwardswa Will follow up; thx.

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7-March-2010

16:38:11 @storiale When it comes to huge organizations, you're an optimist. (Which is fine.)

16:40:40 If I were running economy, I'd let big corps stew in their juices-and work 24/7 to maximize supply

of startups, 1% of whom change the world.

16:41:15 @AndyHPodd Hope it was of use.

16:42:34 An average above average 5th grade teacher know more about

engagement-learning-motivation than 98.207% of managers!

Monday, 8th of March.

06:38:20 "Diversity Training Has Swept Corporate America. One Problem. It Doesn't Seem to Work."

(Boston Globe, Ideas section yesterday) Hmmm ...

06:55:03 Boston Globe, "Ideas" section: "Superfreakawhoops." Substantial research cited challenging

many, even most, stats in the book. Hmmm ...

06:55:59 So, the nag again: Have you scripted your first few "plays" to launch the week with verve?

06:58:47 @alexkjerulf Agree, but destruction, or complete reboot, often only tactic that works.

06:59:47 @alexkjerulf Sandra Bullock took a year off from acting, about 5 yrears ago, to re-boot. Rare, I

suspect.

07:01:19 @backpackerchick I'm good with that; the best, eg Geisinger, allow docs final choice-but must

explain themselves if they go contra evidence.

07:02:58 @backpackerchick Also, remember one quarter docs lowest quartile; substantial influence of

evidence wouldn't hurt this part of the crowd.

07:03:42 @backpackerchick While I agree, at the same time practice variation tough to explain away.

07:04:31 @Keith_Clark Thanks for the inflated confidence!

07:06:16 @RoyOsing Excellence, "I'll know it when I see it." Very subjective, but a generic aspiration that

enobles.

07:08:21 @RoyOsing Try this: "Managing by Storying Around: A New Method of Leadership," a 1992

book by David Armstrong.

07:09:41 @scottdowns3 Who's still biased? A very thoughtful Bob Herbert column in NYTimes last year

had a simple answer: All of us.

07:11:08 @scottdowns3 I'm no enemy of diversity traing, but like quality or service traing, positive

outcome much easier claimed than done.

07:12:02 @Alheri Needs to be a core value, not a course. Still, good trining should help.

07:26:48 @scottdowns3 Didn't think you were, but it seemed clarification useful anyway.

17:09:31 @mjgeek About 3rd day of most accounting courses, one learns about "sunk costs." Then we

proceed to pay no attention for next 40 years.

17:12:35 @Alheri I agree re probs of outsiders. But "from the top" is copout. Top nice, but no reason we

can't do this in our 14-person unit!!!!!!!

Tuesday, 9th of March.

08:35:19 Great that woman wins best director/picture. But, then, the sickening Economist cover:

"GENDERCIDE: Wht Happened to 100 Million Baby Girls?"

12:35:40 Gendercide-more deaths during comparable period than all wars combined.

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9-March-2010

12:36:49 Gendercide/Economist, article starts: Live birth. It's a girl. Tossed, live, into a trash can.

12:37:21 Sorry for the horrid image, but the issue demands our attention.

21:22:47 Nominee for best CEO, any industry: Glenn Steele, Geisinger Health System

21:25:07 Toyota possibly tripped up by software Black Swan. Is it Age of Software Black Swans-Wall

Street, cars, planes, smart electricity grids ...?

21:27:00 Success: Luck, 90%. Execution, 90% of remaining 10%. Strategy, the remaining 1%. Just a

thought-for-the-night.

21:45:03 @benhailey1 I am living proof; that is, the # of stars that were aligned for In Search of

Excellence in 1982.

21:45:43 @benhailey1 Or, better yet, NN Taleb.

21:46:45 @anagoelzer Sorry, wholeheartedly disagree. Among other things, the intelligence card is a

lucky draw-or not.

21:47:34 @DorleeM It's also heartbreaking that the story gets so little play.

Wednesday, 10th of March.

06:27:17 ""Stayed up all night to read ..." is reviewer BS. But I really did stay up "all night "reading Kaiser

Fung's "Numbers Rule Your World."

06:30:21 @chrisbrogan Chris, driving to-fro Boston ystdy, got to review late. To coin a word,

"Wow"-followed, natch, by 10 exclam marks!!!!!!!!!!!!!!

06:32:01 Love re-tweeting Nassim Nicholas Taleb!

06:34:25 @NotGodinREPOSTs Seth, thx X1000 for your woderful FIRST review at Amazon!!!

06:35:06 @tkpleslie Absolutely, go to susansargent.com.

06:37:10 Re luck, if, in 1942, you don't think being born white, protestant, from the USA & with 2 bright

parents is Pure Luck, you're nuts X1000.

06:38:57 Luck: 1987, pub date Thriving on Chaos was day stock market crashed. (Got mention that night

by Dan Rather, meant everything those days.)

06:41:08 @scottdowns3 Incidenally, re Steele,, I think "best CEO" catergory should be more than people

who run enormous companies!!

06:44:05 @chrisbrogan Not pretend, research now clear that "just walkin' around" is #1 for health is solid

as a rock.

06:45:09 Saw new legit research says regular "simple" exercise is even more important than stopping

smoking!!

06:46:44 @bizshrink Please do!

06:48:17 @LeeJCarey Yeah, but do to great planning, I one-upped you, if I did, with protestant-that really

mattered 'til JFK managed to get elected!

06:49:52 Luck: big boo-booo in mid 60s, another in 70s, cops not around. (Didn't involve injuring

anyone!!!!)

06:50:30 @JenniferVMiller Obviously I agree!!!!!!!!!!

06:51:53 @bizshrink Good friend of wife's at Johns Hopkins has more or less won campaign to get Big

Pharma to publish trial data from failed trials.

06:53:09 Journal of AMA (JAMA) reports virtually no studies of drug vs drug. In reality, docs flying mostly

blind in prescribing.

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10-March-2010

06:54:57 @Alheri Agree with "many controllable factors" argument, it's just I get pissed at people who

deny luck part of things!!

06:57:19 Gotta go, beloved publisher has about 20 back-toback radio interviews planned starting in a few

minutes!

06:59:22 Baseball around the corner. My Twitter pic has SF Giants cap-but started as Washington

SENATORS diehard in early '50s.

07:00:09 @parkconsulting VA more or less does that-their goal keep people out of hospital!

07:02:56 Great healthcare book: "Best Care Anywhere: Why VA Health Care Is Better Than Yours,"

Phillip Longman.

07:05:45 @JenniferVMiller Why wouldn't I? Am always flattered when someone takes time to respond to

one of my Tweets!

07:07:23 @kevinmd And at times over-hyped; eg robotic prostate surgery; its side-effects apparently not

as good as advertised.

07:08:11 @tkpleslie Do now!

07:10:22 Queen has best "review of Wall Street: "I want it all." Refrain: "And I want it now."

07:18:07 @persuasionfox Alas, my info same as yours.

07:19:03 Good news: All the bad news re practice of medicine translates int us patients taking charge of

our & our families' care!!

07:20:54 @anagoelzer Sure, but luck must be piled on luck to hit doubles, triples and home runs!! (See

Taleb, "Fooled By Randomness"-my fave of his.)

07:22:16 @JenniferVMiller Reason: Raw, unadulterated fun!!!!!

07:59:02 Tweet. I have 3 minutes 'til my next radio interview!

07:59:58 @anagoelzer You from Potugal or Brazil?

08:01:11 @persuasionfox Damn good point. I need to lose 20 pounds. but doc yesterday ("famous") said

nothing!

08:02:30 @quodo Taped; am doing it now.

08:47:18 Tweet. Another 2-minute "vacation."

08:48:38 @porto_alegre_RS Been to Porto Alegre. Lots of Brazil time, actually.

09:12:26 12 minute vacation!!!!!!

09:13:00 @aristeia_dave Agree!!!

09:13:33 @StevieHamilton As "they" say, don't get me started!

09:14:03 @pslovin 12 minutes now-off to Hawaii!

09:15:17 @webby2001 Fantastic! Also I'm a believever in the power of 2-minute meditation "sessions",

and I'm not a meditation guy.

09:16:25 @BradHubert Which is not to say you always hit a home run, but going to work with a to-do list

you care about helps!

09:17:22 @Univishwa Get pissed off about stuff I care about and speak my mind, unadorned, everywhere

I can. Like here!

09:18:49 @BadGenius Trying to trap Charlton Heston (sp?) in the Colombine flick was my favorite.

09:19:18 And trying to get Congressman to enlist their kids in the military.

09:31:38 @_spell Whew!

page 66 / 106


10-March-2010

10:11:32 Always localize! If you're doing an interview with Grand Rapids MI, talk about Jerry Ford. (I liked

the guy, it turns out.)

10:13:07 @mjgeek Well, the "best and brightest" have a pretty shabby track record-think Wall Street.

10:14:26 @BrookSpaulding Yup, but some go homa all the way to, say, California every weekend to help

their local constituents with real problems.

10:15:35 @persuasionfox We are ALL in sales! (Some get it, some don't.)

12:41:34 19 interviews in the bag, 3 to go.

13:50:45 @anagoelzer Sorry to say, most of my programs in Brazil were for top execs and frighteningly

expensive.

13:53:07 @Mark_Parkinson No, because we had people from almost every major city in USA, from

Seattle-LA-SF to Phoenix to San Antonio-Dallas to NY-DC.

14:17:11 May be "old" media, but I love radio!

14:18:33 @suitey Lame answer: Because they were back to back to back, I remember littgle about

individual questions. (Will think on it.)

14:19:26 @djsartin My Mom born 9/26/09.

14:20:54 @djsartin For what it's worth (not much), I'm13 days older than Joe Biden. 11.07.42 vs

11.20.42.

14:21:43 @anagoelzer "top exec of my career"-VERY NICE!

14:24:54 @itshellsbells Wisdom is a stretch, but, back to luck, I seem to have gotten my Mom's stamina,

lock, stock and barrel.

14:26:17 @WendyBlomseth Maybe I'm only comparing to TV, but I find it an intimate medium.

14:27:38 @IsCool Only way to do that at all is to stick to one theme regardless of questions, which I

mostly did.

14:28:01 @djsartin She was a pistol!!!!!!!!!!!!!!!!!

16:44:57 @itshellsbells Okay.

16:48:00 @anagoelzer You'll have to have listen in on me and my Chicago priest friend; we debate this

often; good for both of us. No resolution.


07:30:59 Evidence & medicine. PSA test takes big hit, from guy who invented it. Sounds pretty much

useless, leads to lots of un-necessary treatment.

07:31:55 Evidence & medicine. Angioplasty takes another big hit.

07:32:27 Is "evidence-based medicine" an oxymoron?

07:35:28 @IanSanders Ever read "The One-page Business Plan"? What do you think?

07:37:08 @shapeofwinner Siloing has been/is/will be the #1 enterprise problem. A lot more about human

nature than software.

07:38:10 @kevinmd Spoken like an MD.

07:41:29 @djsartin "50 is the new 30." "80 is the new 50." Whatever. One hell of a market opp.

ANYBODY LISTENING????????

07:43:18 @IanSanders I think the idea makes sense. Jim Horan has a whole series.

07:44:09 @DanSchawbel Thanks, Dan. Enjoyed our chat.

page 67 / 106


11-March-2010

07:44:59 @Trevthered Listening to baseball on the radio beats TV every time!

07:45:50 @MartyChambers This is not news.

07:47:24 @wallybock Frighteningly true. Must guide the leader's EVERY action. No such thing as "off

duty" for a leader.

07:48:28 @wallybock We keep giving leaders advice, but forget to remind them how rewarding leadership

is-helping others develop!!!!

07:50:37 @wallybock It's a thorny issue. Mistaking "wisdom" (in quotes) for evedence even worse.

07:51:39 @wallybock My gripe: ILLUSION that most medicine is automatically evedence based. "Trust

the doc" = Bad advice.

07:53:34 At least no one says "Trust the management guru." I guess there is hope.

07:55:49 @bizshrink Regardless of content, I'm flattered. Willl check out.

07:57:44 @wallybock Lotta idiots out there, including, at times, myself. The "white-coat syndrome" has

legs.

08:00:26 @wallybock Science by definition never perfect. Some docs reject on the grounds that EBM not

flawless.

08:58:36 @alevit I learned on last trip that South Island is referred to as "The Mainland." Works for me!

(And thanks for the chat.)

09:00:17 @IanSanders Parts of Up In The Air I found unfunny-because it's garden-variety how I live!

(Suspect a lot of us felt that way.)

09:01:50 @wallybock So who said "Everything must be taken with a grain of salt"? Soooooo true.

09:03:52 @wallybock As always, catch 22. You gotta do it to find out if you're good at it.

09:05:21 @kevinmd Sorry, didn't read the piece. But, yes, agree all incentives lead away from internal

medicine/family practice. (Alas.)

09:07:45 @wallybock Warren Bennis says leaders don't "want to be leaders" per se, but are driven to get

a thing done, and "have to become" a leader.

09:08:55 @wallybock I think I think that there are some people who "get off on people." And some who

don't. The latter should not lead??????

09:09:58 Why are "the little things" important? Welll, what else is there other than "the next [wee] step"?

09:11:24 I firmly believe that you can become DISCIPLINED about "the little things." Practicing

MBWA/Managing By Wandering Around, etc etc. etc.

09:12:53 @Coudal Design in "the stone age" was pretty cool too. I.e., Stonehenge.

09:14:41 @Sally_G "Respected someone by 'seeing them": Yes! Tes! Yes!!!!!!!!!!

09:15:43 @akamrt The first step is a de facto leap.

09:18:59 @akamrt I mostly believe in taking the first step for the sole purpose of figuring out where I've

stepped. Life = Dscovery and surprise!

09:50:29 @BadGenius Yes!!!!! (Like "I'm sorry," when you screw up.)

09:57:05 @BadGenius Wow!

09:58:17 @bizshrink Good point. I was thinking about the ones aiming to get stuff done in sizeable orgs.

10:05:11 @bizshrink I've argued that even wee teams need 3 types ldrs: 1/Visionary/salesperson.

2/Peopleperson/politician. 3/Plans, #s & admin guru.

18:20:17 @MartyChambers Tough one to respond to!

page 68 / 106


11-March-2010

18:21:44 @tomasacker But best guess informed by some semblance of facts. Truly not data-driven,

except in rare cases, today.

18:22:29 @Trevthered 22 yesterday, including, at one point, 7 w/o break.

18:23:45 @Trevthered And, Trevor (don't pass it on), found myself at one point, sitting alone, gesturing

as wildly as I do in front of 500 people :-)

18:24:44 @LuayRahil Source: Ralph Nader.

18:49:14 @wallybock Old/Perot EDS used to put a new hire in charge of a little corner of a project within

a couple of months of signing on.

18:50:58 @wallybock Instead of "output" could we use something like Branson's more or less "business

worth doing." (Value beyond P&L.)

18:51:34 @wallybock Agree.

18:56:30 @debbieweil wow.* [There, I'm trying to understate.] [*As in ... WOW!!!]

19:01:33 @tomasacker "Facts" stakes huge, right? Pharaceutical cos., doctor's specialties, hospital

prifits, etc, etc.

22:25:57 Hospital waiting room. Admin person comes out side door to fetch next patient; stands by door

and bellows, "PETERS." These folks need help.

22:30:11 Re admin person bellowing at patient; in employee rest room should be sign: BE KIND. EVERY

PERSON IN WAITING ROOM IS HAVING AN AWFUL DAY.

22:33:24 @Sally_G Thanks for asking. Routine checkup to dump 9 months of beat-by-beat data from my

pacemaker.

22:35:14 @Sally_G "Keep sane" mostly copout. Friend treated at Duke cancer center. He gets teary eyed

when he talks to me about nurses & staff there.

22:38:33 Yes, everybody in hospital busy busy busy. But nurse or PA should walk over to patient and

accompany to exam room. Patient is raison d'etre.

22:40:32 Full disclosure: I know my doc well. His nurse DID come out to fetch me. (Made contrast more

appalling.)

22:43:20 @Sally_G Of course I think it's a defense; but like patient safety, there are a ton of "best

practice" examples of folks doing it right.

22:45:00 @Sally_G I also think, as usual, it's a management-leadership problem. A little more MBWA by

hospital CEO might help.

22:45:43 @bizshrink Clinic, not ER.

22:47:14 @bizshrink But we could digress to (this summer) my wife's 5 hour wait on gurney in hall of ER

area at "leading hospital."

22:51:00 @tomasacker On the good example side I met a doc who wears a big hand-lettered sign on the

back of her coat: "Wash Your Hands."

22:55:17 @bizshrink When they implanted pacemaker, I was loopy; they asked my wife if she wanted

them to proceed knowing it'd add 10 yrs to my life.

22:55:50 @bizshrink Very routine check up, do it every 6-9 months.

22:57:04 @bizshrink I am horrifyingly aware of the treatment I get on every dimension compared to 90%

of patients.

22:57:59 @bizshrink Might sell a few books if she did! With new book out, I'm in the panhandling mode!

23:00:29 @bizshrink Home to patient-centered care: Planetree Alliance. HQ, Griffin hospital, Derby CT.

These folks "get it."

page 69 / 106


11-March-2010

23:02:27 @unmarketing Previously mentioned Planetree Alliance folks use this monicker: "Kindness is

free."

23:04:13 @backpackerchick Dr. Jerome Groopman, "How Doctors Think." On average, doc interrupts

patient 18 seconds into their "conversation."

23:06:30 @shanemacsays Add eye contact, probably "yes." Add "with a smile" and you knocked it out of

the park-centerfield wall.

23:11:18 @TheSteffers Put staff first doesn't mean put client second. Client first. Staff "more first."

(Learned from Herb Kelleher, SWAirlines.)


05:41:51 @lagarrett I would mostly agree with that assessment were it not for the many (though low %)

who do put the patient 1st.

06:06:27 Off with old friends for 5 days of jungle birding-hiking in Costa Rica. (Will learn more about

biotech biz from one pal than about birds!)

06:11:10 @shanemacsays Great poswt. Sounds like Matthew Kelly's " "The Dream Manager," which I

used in my new book. Idea is boss-as-dream-enabler.

08:47:57 @mjpvandenberg Absolutely. Non-wanderers get out of touch. NOTHING more important than

"in touch." What's he suggest you do with your time?

10:49:25 @mjpvandenberg I do love Seth. Doesn't mean we must agree 100% of time. I be

scared-appalled if we did.

10:50:09 @shanemacsays VT

10:51:24 @RosabethKanter Repitition.

10:52:15 @skap5 Agree.

10:53:14 @skap5 Likewise, if employee needs evaluation to know where he stands, he's standing at the

bottom.


07:43:14 @chrisbrogan I may be 40 years late on this, but flying through thunderstorms also sucks.

07:44:00 @PaulSchwend Thanks; it's a style that works for some, not others.

07:45:06 @mjgeek Hope someone responds with data. (Women are 80% healthcare employees overall.)

07:46:02 @shava23 Fascinating observation.

07:47:34 @micafe Thanks for writing a book worth recommending!

07:48:51 In Costa Rica. Spousal pressure to stop Tweeting. She's got a point. (But it's my last hotel in 7

days with wifi.)


07:11:28 Hardly complain about hot weather as a Northeasterner. BUT ... humidity debilitating in Costa

Rica.

07:14:56 Reading about battle/Yorktown.Yanks won ONLY because Brit generals (Cornwalis, Clinton)

fighting with each other. It's always the politics!

page 70 / 106


15-March-2010

07:16:53 INTERNAL politics, cross-funtional botches/non-coordination/infighting invariably main reason/s

implementation of anything fails

07:17:46 @FranchisePick #1 un-exploited biz opportunity!

07:18:29 @mbrewer Thank you from Costa Rica!!!!!!!!!!!!!!!!!

07:20:07 @RosabethKanter No one from whom I'd rather receive kind words than RMK! (Leading us all

for years!)

07:21:17 @LeeBuford Read REWORK 1st.

07:22:02 @klrichardson Baseball season near! Praise God!

16:52:24 While Tom's in the jungle, here's his video interview with @dmscott: http://is.gd/aIAm4. Topics

covered here: http://is.gd/aIaFG. ^SD


08:10:17 @egockel I consider that a lot. We surely don't ask friends, etc to post reviews. I think that

stinks.

08:10:57 @dlynton The sooner the better :-)

08:12:06 @NettieHartsock Jungle with about 15 minutes of I'net per day. Careful at night in the loo.

Possible scorpions.

19:15:53 @ljrexpeditions Loving every minute of CR!

19:16:25 @NettieHartsock I'll take it under consideration!


08:41:25 @fabco Amen. ("Good" ideas a dime a dozen-or cheaper.)

18:38:27 @sanderssays Soldier on, Timmie me lad!

18:40:20 @CatherineKaputa Can I take that a step farhter? Start acting. Most any damn thing. Find your

dream through acting.

18:42:42 Gigs starting to flow in the USA again after 18 month drought. (90% stuff outside U.S. last year.)

One more good sign.

18:44:05 @ericzieg Not sure it always is, but it's your life in the end, it doesn't belong to "they."

18:52:26 @ljuti thx!


07:08:38 @kristinwolff Thanks! Better than even my morning Costa Rican coffee!

07:09:25 @futurescape I am unabashed Marcus Buckingham fan!

07:10:32 @timkastelle I think this is a very big deal.

07:11:06 @anagoelzer I'm all ears.

07:13:20 @kevinmcdougall "waahwooowaaah"-as good as it gets!

07:15:09 Long discussion greed. Wall Street, governance with gurus. I very reluctantly conclude that only

ball-busting regulation will work.

07:16:00 Expert: 100% (!) of Wall Street "innovation" in last X years has been ways to get around

page 71 / 106

http://is.gd/aIAm4

http://is.gd/aIaFG


19-March-2010

regulations.

07:17:22 "Everyone" in airport on iPhones, etc. Will Steve Jobs' longest term "contribution" be universal

incivility? (Just a weird thought.)

07:54:27 @mjgeek Well, sure, at some level. But point is that newest instruments didn't do

much-anything for world econ growth.

07:55:08 @mjgeek 1/2 Wall Street profits went to bonuses. Something wrong there?

07:55:50 @mjgeek I am total fan of utility of strong financial sector, but it must provide societal value.

07:56:47 @WalterAkana "Risk management" 25-cent word for sneaking shit off the balance sheet so they

could make new shit.

07:57:34 @jschmeling Walkman, yes.

07:58:08 @wallybock I'm open to the thought.

16:09:54 @launchcomplex39 Not sure I understand; was in airport; seemed that 90% of people off in lala

land, totally oblivious to their surroundings.

16:11:55 @AllenBingham "True." Never! Provocative is goal. Perhaps pretty close to true.


06:49:16 @missrogue Acela rules! Boston-DC. 7 hours. Peace & quiet. Best work time possible. Perfect

seat with $20 tip to Redcap.

06:49:55 Hiker's best friend. Man's best friend. Woman's best friend. ZIPLOCs!!!

06:51:20 @sdrenick Writing that book was pure fun. Never happened before or after.

07:06:05 @kevinmd Superb piece for those with this malady. (Eg, me.)

07:06:47 @Earl52 What if he were right?

07:42:30 @AndrejsJerkins Tragic!

07:43:07 @alightheart And: accept no substitutes!

07:43:23 @imofo Thx!

07:45:02 @Earl52 Ross Perot: Ready! Fire! Aim!

07:46:12 @Earl52 "RFA" not a haha. Fire before aim, have something to fire at. Until real data point, truly

firing blind.

07:46:53 @Earl52 Michael Schrage: Innovation IS the reaction to the prototype!

Sunday, 21st of March.

11:21:38 @CoryHintz Thx!

11:22:53 AA flight attendant. 22 year vet. Acknowledges necessity of contract givebacks. But is

dumbfounded by continuing exec bonuses. (Me too.)

11:26:16 @saleswizard9 Follow my friend Dave Wheeler. Start the week by asking each employee,

"What do you think?" (Then listen!!!)

11:29:16 @launchcomplex39 Tramping in Costa Rica. Give myself 1 hour per day for email, tweeting, etc.

Before breakfast. Via my Panasonic Toughbook.

12:05:50 45 minute dealay in MIA. Pilot came on once early. Then silence. The bastards never

communicate. Message: COMMUNICATE!!

page 72 / 106


21-March-2010

12:07:15 Message: COMMUNICATE!! Start tomorrow/Monday. Hold a LIVE "start the week informed"

Q&A session. 30 minutes max.

12:07:50 Sunday nag: Got your first few plays for Monday "scripted"???????

13:19:42 Ystdy's Vernal Equinox led to some understanding of diff twxt GMT and UTC/Coordinated

Universal Time. My prior ignorance was inexcusable.

13:21:16 @HPguy1 What gets me is how easy 99% of this stuff is to fix!!!

13:35:09 @shanemacsays With every Google that makes us "smarter" we instead learn how much

dumber we are than we thought. I think it's called irony!

13:44:29 @RandysRules Wow! Yes!

13:51:15 "I am a pro-immigration fanatic."-Tom Friedman. Me too!!!!!!!!!!!! (And I sooooooooo dearly hope

you are, too.)

13:53:29 I hate self certainty. I am most passionate about my ignorance.

13:54:33 I rescind prior tweet. (Somewhat.) I am "self-certain" about the power of civility-decency.

13:55:48 @traviswarren In VT. Ystdy: San Jose CR-Miami-Boston. Today: Boston-VT.

13:59:26 @djsartin Immigrants = Renewal = America. (it's our 400-yr-old "secret.")

16:49:09 Catching up. Interesting that of 100 richest in USA, (Forbes), 80% NOT in finance. Top 15, only

Buffett in finance-and he's also "real" CEO.

16:50:45 Catching up. Amazing "Atlantic" healthcare article. The insured don't live longer than uninsured

per several legit studies.

16:52:08 @martindave Agree re REWORK, can't comment on myself :-)

16:53:10 @jwill764 Nice. Never exactly equated immigrants to open source. As I said, nice.

17:00:24 @stevefarber Sounds like me, but I don't necessarily agree with us. As you do/try more,

sometimes discover oneself, become more excited.

17:03:47 @goodwolve Not clear. So much over-treatment ($1 trillion), so many safety lapses that the

quality-of-life argument not open and shut.

17:05:32 @schneby And more pessimistic that even the Old Testament.

17:07:21 @UpbeatNow If you were trying to make my Sunday afternoon, you succeeded :-)

17:07:51 @TweetToniLynn About what?

17:15:21 @erikorama Don't be precipitous; mine are still up in Boston.

17:15:54 @UpbeatNow Hope you don't change your mind!

17:17:46 @AlaniaT All over the map, from Oracle to Walmart to ....

Monday, 22nd of March.

07:09:59 Politics junky. Glued to TV, 7PM-1AM. Truly historical moments. Bad bill, but absolutely

necessary to get more or less 30M under umbrella.

07:11:35 Now to work on real stuff/the Big 5?? Prevention. Wellness. Patient safety. Over-treatment.

Evidence-based medicine.

07:13:53 Non-policy key is Bold Execs committed to unearthing-adapting variants of Best Practices. Like

schools, lots of great examples out there.

07:14:37 Small or large biz: Do you have exciting wellness program/s?

page 73 / 106


22-March-2010

07:15:17 Wellness in biz settings can be a game not a pain.

07:16:15 Wellness may be "the Lord's work," but it's also a peerless path toward productivity and profit.

07:18:33 @tomguarriello And millions wounded.

07:22:38 Adversity as motivator. The Democrats' loss of Senate super-majority probably was best thing

that could have happened to them re healthcare.

07:25:39 Warrented: Punch out anyone who says we [Americans] have best healthcare. End of the day,

life expectancy ranking of paramount importance.

07:27:29 @BadGenius Bush HHS secretary Mike Levitt called obesity more fearsome problem than

terrorism.

07:28:38 Best line of the night (paraphrase): With this bill, being a woman will no longer be a pre-existing

medical condition.

08:23:28 Last night, Teddy Roosevelt's dream came true. (Some things take patience.)

08:25:58 @edwardswa Much-most of life is about "good enough"-"sub-optimal"-"least worst." Right?

08:27:00 @Ke_Ga Bingo!

08:28:42 @Monica_Twa Make it fun! Celebrate the small wins!!!!!!! Avoid punishment-focus almost

exclusively on positive re-inforcement.!

08:29:44 @Monica_Twa Be totally supportive of slips! Help people understand that success comes in

bursts, long plateaus are normal.

08:31:40 @deerslayr Winners = "Best companies to work for."

08:50:29 @newtwebb C'est la vie. If supporting 30 million uninsured people means losing 100% of my

followers, it's a small price.

08:55:12 @richardposey Agree but political reality is you only get a few magic moments, then you pile on

and fix later. Democratic process = Ugly!

08:56:14 The word "optimal" must be erased from the vocabulary of anyone who wants to get a thing

done.

08:57:32 @newtwebb Absolutely no desire to relive the extremes of both sides in last night's debate.

08:58:35 Could have done without the "baby killer" remark last night. Say what you will, politics is not for

the faint of heart.

08:59:25 I admire many, many politicians. Engaging in the process of human governance is necessary

and painful.

09:00:25 Read much history? Down and dirty politics were as common among the beloved "founding

fathers" as today, probably more so.

09:07:24 @alightheart Probably effective Darweinian selection-if we dwelled on all the bad stuff we'd be

paralyzed.

09:53:07 @BennettMike Thanks; now if only you were the Mike Bennett in my Mom's fifth grade class in

Pasadena MD ...

09:54:26 Now I remember why I write books! It's the handwriiten note from my 1st CO in Vietnam, now

84!

09:56:43 @zuburjud "The answer" is "quality." But as a 67-year-old, I'll take a little of each. (Even a pretty

nasty life has it's moments.)

09:59:50 @deerslayr Best companies will by and large offer best healthcare-wellness support.

10:01:10 @CharleneBurke Good enough to elicit tears :-)

10:18:38 @BennettMike Well, you know, parallel universes and the like ....

page 74 / 106


22-March-2010

10:23:20 @yogeshmalik I'm for BPs if they are examples to potentially learn from; I'm anti BP if they are

rules to be followed.

10:25:01 @jjaime Never forget, our political system is designed to be inefficient! Praise God!

11:16:51 @dtnelson Fair enough. But given safety, overtreatment issues, etc, I'm afraid I'm still on safe

ground.

11:32:37 @dtnelson What if I substituted "health system"? Or "health and wellness system"?

11:34:14 @dtnelson What bugs me, I guess, is typical Amer assumption that we're best at everything,

while life expectancy is in, I believe, mid-40s.

12:29:55 @2healthguru Amen.

12:32:44 No surprises dept. NYT Sunday: "How Men's Overconfidence Hurts Them As Investors."

(Vanguard study of 2.7M people/2008-9 cited, & more.)

12:33:57 Highly recommend: "The Economics of Integrity," Anna Bernasek.

12:36:10 @ideaDistillery And Adamsites said "your daughters will be raped on the streets" if TJ elected in

1800-or words to that effect.

12:38:00 @dtnelson Or vice versa, apparently when JA folks come to U.S., life expectancy drops like a

lead weight.

12:42:45 NYT yesterday, key role of speculators as market truth finders: "Those Wall Street Gamblers

May Not Be Bad After All."

12:44:15 Re-reminder: John Bogle, "Enough!"

12:46:28 Real value: "The Power of Nice: How to Conquer the Business World with Kindness," Linda

Kaplan Thaler and Robin Koval. (D. Trump endorses!?)

12:48:48 Understand new "transparency"-on-steroids. But isn't/wasn't transparency a huge competitive

edge, past and present, small biz especially?

12:49:21 INTERNAL transparency is "open-book management," right?

12:51:42 @CatherineKaputa One step back: Doing stellar work that allows you to create positive

impressions in the minds of other people.

12:52:31 @wallybock And there will always be a need for middle managers in reasonably big companies.

Period.

12:54:48 @PrabhakarSri Half agree. Best if starts at top. But will work for boss of 9 people in wee unit 4

levels down as well.

12:55:31 @smaxson Agree, but the best always have. Now more or less "not optional."

12:57:44 @jangunnarsson Good question. I'd say yes for years to come. Should not confuse avid

Tweeters with "the other 98%." (Or so I think.)

13:00:16 Rest of the day: Consciously practice Listening-Appreciation-Kindness. (Key word:

CONSCIOUSLY.)

13:01:31 @PrabhakarSri Wall Street hasn't figured out that "man-woman on the street" pissed off at

bonus size???

13:03:18 @wallybock There was a time when breathless gurus- [LIKE ME] idiots [LIKE ME] said "flat

orgs" would have no middle mgrs.

13:19:29 @AndreaLearned Yes! (Saw research 10 yrs ago said women 2X as likely to "buy green" or

some such. Of course the boys clubs didn't get it ..)

13:21:37 @wallybock And my office at true epicenter, 555 Hamilton Avenue, Palo Alto!

13:22:53 @AndreaLearned Dear God, clean up-decommissioning is expensive!

page 75 / 106


22-March-2010

13:27:46 @AndreaLearned I think will help the cause. Men increasingly irrelevant. (This I believe.) (I'd

say it if you were Andy instead of Andrea!)

13:29:54 @sanderssays 1 day at a time. THERE ARE NO BIG PROMISES. Only little ones!!!

14:12:39 @debbieweil Took me/colleagues 18 months to get to a "simple," unadorned RED exclamation

mark!

15:13:29 @debbieweil Hardest of all! Seth says I.D. yourself in 8 words or less. Twitter says 140

characters or less. (My 1992 book 950 pages???)

16:31:06 Home in VT after 7 weeeks. Robins!

16:32:05 @studiolistic Made my day! Equations pure fun!

16:34:11 @debbieweil Nice! Mine/7: I tell people stuff they already know.

17:12:28 @MarthaBeck Maybe it's Darwin. Yard guy'd never hurt him; burglar might??????

17:14:14 @2healthguru Physician leadership is a doc who sets a loud and clear example with

hand-washing.

17:15:39 @2healthguru Physician leadership is a doc who always publically acknowledges the nurse's

lead role on the patient team.

17:16:57 @2healthguru Physician leadership is a doc who insists that the patient's family-advocate be

part of all discussions if humanly possible.

17:17:52 @2healthguru Physician leadership is a doc who always sits down with rather than hovers over

the bedridden patient.

17:19:15 @2healthguru Physician leadership is doc who recommends reading for patient and her family

to enhance their decision-making participation.

17:55:33 @2healthguru Part of diagnostic process-physician leadership protocols.

19:01:21 @pmagnus Sure. But when very rich, technologically advanced nation ranks in mid-40s in life

expectancy, one should enquire as to why. Agree?

19:11:22 @B_Donnelly Narcissism run amok: Reading your day's favorite Tweets to your spouse over

dinner, smiling at the clever ones.

Tuesday, 23rd of March.

06:17:27 @kevinmd Patient input in their treatment should be valued by doctors: This is news???

06:18:03 @jeffjarvis Wonderful! More! More!

07:34:47 Wind gusting all morning about 40mph, I'd guess. Waiting for electricity to go out. Water (well on

electric pump) and kerosene ready.

07:37:02 What do leaders do? Ed Schein, king org dynamics; ew, short, brilliant book. "Helping: How to

Offer, Give and Receive Help." Practical tips!

08:15:11 @UpbeatNow Jokes vs humor. Nothing more important. ("Nothing" = Nothing.)

08:17:57 @UpbeatNow Jokes vs humor outside your home country is insanely difficult!

08:19:36 @wallybock Old not so much replaced by young in Great Recession. Unprecedented # oldies

took hours cuts to preserve peers jobs.. Wow!

08:23:21 @SallyHogshead Practice the Art of the Apparently Innocent Bump!

08:25:24 @DanielPink Don't Tweet this, Dan! Just adds to your Obvious Socialist credentials! Hate

Tweets to come fast & furious!

page 76 / 106


23-March-2010

08:47:34 @wallybock SunNYT. Container Store guy says pay 3X more top talent, get 3X+ productivity.

On retail floor? I question this, tho love CS.

08:49:33 @wallybock BW cover a few months ago said disastrous.

08:51:43 @wallybock CS did 2X trianing budget in recession for floor salesfolk-goal more biz from

remaining customers. Brilliant, I think.

08:53:59 @wallybock agree. I say "a bit above local average plus great work environment."

08:55:00 @wallybock Lincoln E, the little engine that could. (Re steel, check out Worthington, Columbus

O.)

08:56:37 @wallybock Youngers zero expectations lifetime employment; hopefully, won't spend every

penny on consumables or mortgages.

08:57:46 @AndreaLearned I await with hope and anxiety alike; I don't think I measure up.

08:59:10 @UpbeatNow Not neutral. Will convict you of insensitivity except in Cuba!

09:03:06 @wallybock My only [childish] prob CLT is I'm SF guy, A.P. Giannni fan; don't cotton to BofA in

CLT. (Like Colts in Indy for Balt native!)

09:06:17 @wallybock And those who did ....

10:12:40 @chrisbrogan Not odd! Heart of creativity is odd, odder, oddest juxtapositions. (Mike Bloomberg

approximately: "My #1 trait curiosity.")

10:15:39 @djsartin Friend's invisible dog fence hit by lightening last summer in NH. Control box in garage

exploded.)

10:18:01 @chrisbrogan And if it's good enough for Larry David ...

10:19:25 @chrisbrogan Tho clashing bad ideas are also great; you never know ...

10:23:07 @thatpassionguy New shoes? My fav Nike ad is oldie, Dennis Hopper as fball ref surreptitiously

sniffing Bo Jackson's shoes in Bo's locker.

10:24:41 @chrisbrogan Agree. My strategy is reading lotsa stuf that makes no sense for me to read; eg

random mags in dentist's office ...

10:28:51 @chrisbrogan Hey, Chris: Social media + face-to-face. Not absolutely necessary perhaps, but

our single lunch makes a difference, no?

10:30:20 @cynchrys Thx, but it was an "observation" rather than an "admonition"! Admonish Chris?

Never! He da man!

10:31:28 @ResearchCharlie Totally disagree. I am overwhelmed by my speciality. I need 4-sigma

non-specialty stuff!

10:32:40 @DenVan Plus, of course, Pulitzer-nominated Nat'l Enquirer while in grocery line!!!

10:33:41 @cynchrys Forgiven :-)

10:40:18 @AndreaLearned Thanks!. About 1,000 yrs ago as SFer I was donating to Greenpeace, Sierra

Club, etc. 99% of our VT farm in Land Trust. I try.

10:41:14 @AndreaLearned But my wife 100% on my case for using tooooooooo much water to wash the

dishes! (We do have abundant wells.)

10:42:14 @ResearchCharlie Wow!

10:42:57 @DenVan I do stop short of shopping cart! Depend on long lines!

10:44:23 @ResearchCharlie Sorry, I think too much focus leads to copycat thinking.

10:45:31 @AndreaLearned Susan on VT board of Nature Conservancy. Working on very cool land

aquisition at the moment.

page 77 / 106


23-March-2010

10:46:19 @AndreaLearned Yrs ago S on VT land trust led way in preserving our beautiful Metawee

Valley!!

10:47:34 @AndreaLearned (But of course I tease her that living in frigid VT is energy abuse at its worst!!)

(She is not amused.)

10:48:19 @DenVan Heaven forbid!

10:50:07 @AndreaLearned Big wind last night. Blew studio door open. Furnace grinding 8 hours. Susty:

Slam the frigging door. Nudge. Nudge.

10:59:39 @AndreaLearned Susan 99%, TP 1%. (Our NZealand friends home looks out over burial

ground of Rainbow Warrior. Otherwise I'm a Francophile.)

11:00:53 @AndreaLearned At least the water heater is insulated! And 2 duvets means night temp 59-60.

11:03:07 @SteveCase Hawaii. I love the fact that we haqve a pres from Hawaii! (I'm old enough to

remember when Ike got it onto the flag.)

11:06:19 @SheilaS Grew up 5 miles from Annapolis MD. When I was a kid it was a definite "y'all" town!!

15:28:14 @thatpassionguy Uhm, they weren't new.

15:30:25 @SheilaS Ribs. Tulsa! Arthur Bryant (???), KC MO. I'm sure we can get in a fight!

15:30:54 @AndreaLearned Not the worst idea in the world!


06:44:49 @DougLeeMiller His take on things, I believe, was really original, even in the crowded "OD

space."

07:04:47 @jimbofin Sorry to have let you down.

07:08:29 @soulbrand Some say best Speaker in 100 yrs; I was "gold" supporter from 1st campaign/SF,

many yrs ago. (The hate mail I'll get from this.)

07:10:19 @soulbrand Despise NP if you will, but she's master parlimentarian, delegation-knitter. (Puts

Newt to shame on that dimension.) HUGE TALENT.

07:12:33 Alas, no surprise: All healthcare screamers male! Women view healthcare bill more favorably by

15-20%. Women make about 90% HC decisions.

07:12:55 Please re-read prior Tweet about 20 times.

07:14:00 @AlanBoothCoach If nobody's mad at you., you're not making a difference. (Some will disagree

with this.)

07:15:22 @AlanBoothCoach For years I used Saul Alinsky "Rules for Radicals" as sole project

management guide. (Has nothing to do with his politics.)

07:16:23 @thatpassionguy !!!!!!!!!!!!!!!!

07:19:22 Checked recent sent emails. At least I'm consistent. Lots exclam marks, cap letters. Motto: If not

worth getting worked up about, can it!!!)

07:21:59 @mikelitman I think my OLD friend Mike Ray, Stanford marketing prof, said that. John Wooden:

"Make each day a masterpiece."

07:22:56 Larry Bird said he wanted to be known as working as hard in practice with no one watching as in

a playoff game before million on TV.

07:24:59 @HarryTucker Could authenticity be over-rated? Old Frank Rich (NYT) col: We all harbor vile

thoughts not worthy odf seeing the light of day.

07:26:15 Advice to friend about to give speech on sensitive topic: NEVER EVER EVER DIS THE "BAD

page 78 / 106


24-March-2010

GUYS," NO MATTER HOW MUCH THEY "DESERVE IT."

07:27:51 @Ed I WHOLEHEARTEDLY ACKNOWLEDGW THE "OTHER" POINT OF VIEW!! I DON'T ever

CONDONE UN-CIVIL BEHAVIOR

07:29:11 @MADconsulting And women more focused on family. (This is why they are so much "better"

with using micro-loans.)

07:30:03 @whunsberger Male-female VERY relevant. Women worry much more about this stuff.

07:30:57 @bizshrink That was my fav line of entire floor debate.

07:31:44 Already ordered 10 of Bro Joe's "Big Fing Deal" T-shirts.

07:32:34 I'm 67. I support Social Security! I love my Medicare card!

07:33:45 I have a pacemaker. If I lost my insurance I'd be screwed; or would have been.

07:34:50 I'm totally shamed by the preferential treatment I got when my pacemaker was implanted.

07:35:24 No more healthcare Tweets; I'll stick with Larry Bird!

07:36:27 @Ed Ain't we all most of the time!

07:37:19 @HarryTucker It is not indeed!!!

07:39:32 @MADconsulting Yunus never intended micro-loans go mainly to women. But 90%+ do. Guys

frittered money away, women spent on community/family.

07:40:18 @psa2 Thx! Nice morning elixer on SNOWY day in VT!

07:41:07 @wallybock Yup, Wally! (Spot on, as usual.) (That's a new one for me.)

07:41:59 @wallybock Jerry Rice. Arnold Palmer.

07:42:51 @thefragrantmuse Dear God, yes!!

07:44:24 @copywriter4u You've got to be kidding. Late 20s.

07:45:02 Damn Twitter! Wrapped up as usual, not even go down stairs to get 1st coffee!

07:46:10 @bizshrink My sheves groan with the weight of T-shirts.

07:46:54 @Alheri No, it's in a book about Grameen. (Will try to find title.)

07:47:51 @Alheri Grameen in Muslim country. Grameeners moved heaven & earth to get rights for

women for assets from smal businesses.

07:48:50 @FoundOnWeb Agree, though perhaps small exception if you've personally witnessed

assassinations.

07:51:40 @WWisewolf Disagree. A little shame every now and then a good thing.

07:52:44 @Ed And degree to which an apology reduces chance of law suit staggering. (Which is not to

excuse mal-practice.)

07:57:20 @rtodd Fair enough.

07:57:52 @thefragrantmuse Works for me!

08:22:15 @Ed I tend to agree. I totally agree that that many unpardonable sins are committed-worse yet,

repeatedly by the same folks w/o censure.

08:23:00 @doner_agency Hope it doesn't disappoint.

08:33:17 @GeisingerHealth Wonderful! Have re-tweeted.

08:34:11 @Alheri Yes, clearly not intentional. Which makes the story even stronger.

08:34:40 @copywriter4u Thx on both scores.

09:05:43 Gawd, the tanning industry must be pissed off.

page 79 / 106


24-March-2010

09:06:11 I love Wired.

09:09:11 @storiale Whoa. Read the research on investing. Men are risk-seekers and invariably

under-perform women! (In variably = Invariably.)

09:10:27 @storiale Logic? Try meaga-mergers. Mostly CEO [male] egotrips.

09:43:48 @edwardswa And Fast Company.

09:44:37 @GeisingerHealth I want to visit!!

09:47:52 For "all you people" who've said I'm long-winded ( :-) ), I am loving 140 characters!

10:36:59 @shanemacsays Oh dear.

10:37:38 @culturebroker No to groupie, yes to colleague.

10:41:15 @MRMaguire No male "gets" women. (More or less.) Some are aware that we don't "get"

women, and mostly look to women to "get" women!

10:58:59 @kkinnison thx

11:02:28 @GeisingerHealth Alas, hcare specches often not my best. So mad about fixable stuff that I let

raw anger show-awful speaking strategy!

11:24:40 @MRMaguire Fair enough :-)

11:35:41 @RandysRules Public Health Service rules!

13:33:42 @AndyACL But I've only had two themes in my whole life. People 1st. Action beats talk. So

does that mean my lifetime Tweet quota is 2? :)

14:05:46 @legacyguy Caught a few people at the right moment and egged them on to move a half-step

or so toward Excellence.

14:07:12 @MADconsulting Don't believe in "changing pwople." By luck, catch them at a ripe moment, and

give 'em a little shove.

14:08:32 @MADconsulting Love it when somebody comes up and says, "Now I don't feel so crazy any

more." I give 'em licence to be their unruly selves.

16:20:24 @RossHudgens Thanks!

16:21:07 @AndreaLearned Flattered is the word that comes to mind.

16:21:21 @Iconic88 Thanks.

16:22:16 @Alheri The way Grameen constructed the recipient groups was genius.


07:31:59 Murderous thoughts this A.M. MIA-BOS 3 hours non-stop coughing from seatmate. Like

clockwork, 72 hrs later leveled by sore throat/cough/etc.

08:18:43 @TweetToniLynn I hate those damn masks, but you have a point.

08:19:41 @MADconsulting Grameen line, approx: Take the bank to the people, not the people to the

bank.

08:24:00 @MADconsulting Critics are all wet. Point is not gross $$ lent, but culture

change-empowerment. (To use 2 words I normally abhor.)

08:24:37 @AlaniaT Well, frankly, that's what I think ...

08:25:34 @alightheart Plus, to save fuel $$, I've read that airlines reduced air circulation rate.

08:26:19 @IanSanders I anxiously await your decision, though I love the good company ...

page 80 / 106


25-March-2010

08:27:05 @correlationist I'll be honest with you; I appreciate the hell out of that ...

08:27:58 @correlationist Doesn't "legend' imply "old bugger? :-)

08:28:46 @_Hariom_ :-)

08:29:52 @Alheri News to me. Nice.

08:31:09 @Alheri My wife thought i'd lost it. I literally ran around the house shouting "YES YES ... " when

I heard MY had won Nobel.

08:32:27 @Alheri I find it amusing that MY won peace prize rather than economics. Economists would

have never celebrated non-quant word. Idiots.

08:35:19 @MADconsulting Abhor 'cause been so overused that borders on meaningless. Barry Gibbons

says, "Empowerment is another word for trust." Nice.

08:36:54 @AlanBoothCoach Sneak attacks. Find allies to prototype weird ideas loooong way from HQ

08:37:50 @AlanBoothCoach If staff guy, always have line guys sell your ideas up. ("Guy" = M or F.)

08:40:22 @MADconsulting Nice, but I wish I'd taken a few writing courses, gone to a few workshops.

08:41:24 @MADconsulting Some will respond with smartass remarks, but wish I'd had fiction course;

fiction is art of great storytelling.

08:48:19 Not sure I disagree with this headline I tripped over: "Judge Calls Dr. Phil 'A Terrible, Terrible

Man'"

09:05:55 @MADconsulting Made myself into an acceptable journeyman. But when I read good fiction I

wannna jump offf a bridge.

09:16:39 @mjgeek Good thought for the day! I shall soldier on!

09:18:22 God chat UPS guy delivering to house. Things looking up, but we agreed we were all spoiled

brats. Assumed all curves go up and up and up.

09:20:12 @GuyKawasaki Brush with baking soda!

09:20:58 @GuyKawasaki Pretty dogmatic. I remember ...

09:22:44 @AndreaLearned How about: In general yes, many exceptions. (Has nothing to do with how

you or I choose to live our lives.)

17:13:19 Wonserful Ben Stein column. Nixon sent far bolder healthcare bill to Congress!

17:14:45 In bed railing at the gods about my brutal cold this AM. Decided to get over it and do a tough

workout this afternoon. Magic.

17:15:07 Good workout better than a good book review.

17:16:20 @g_barcia Thank you with a Wow!

17:24:06 @Shawn_Phillips No matter how hard I try, I have trouble being in a bad mood after a good

workout!!


06:02:16 @nerio123 Great advice. I know it works.

06:05:15 @Shawn_Phillips To state the obvious, far more important in stressful times. (Great recession

elixir.)

06:06:23 @BlakeNations Think it was an AOL exclusive, believe it or not.

06:47:29 Gibberish award. Howard Schultz, Starbucks. Ann mtg, new strategy: "disciplined strategic

growth." (Know what he means, it's good, still ..)

page 81 / 106


26-March-2010

07:49:17 @michaelombardi Scared. About 10 interviews. Throat mostly seized up after 1st one!

07:49:52 @anagoelzer Whoops, and thanks for asking :-)

07:50:45 @MADconsulting Holy smoke ....

07:53:09 @aperio_intl It means, of course, "We nearly died of careless, unconstrained growth."-what if

he'd said that?

07:53:53 @oceanshaman Wow!

07:54:58 @liftstudios Design rules! (In a 3-person purchasing department as much as at Apple or BMW.)

08:33:19 Can't believe my alma mater Cornell made it to the Sweet Sixteen, and hats off to Kentucky for

a great win!

08:37:15 @oceanshaman Too kind.

10:04:54 @IanSanders Game, set, match to the 2-yr-old!

10:05:12 @iannarino Likewise!!


06:16:20 #AM. Coyotes. Must be a dozen. Actually probably 3. After 100 times, still sends chills down my

spine.

06:16:39 3AM.

06:18:24 @shelleyd It surely stands out in airports!

11:07:58 @Tri_Casanovas touche

11:09:29 @LeeJCarey #s out of control here a few years ago, losing sheep despite best efforts; I blow hot

and cold.

12:48:33 @mitchjoel Nic piece, Mitch.

21:20:21 1Q10 ends this week. I strongly urge a formal 1Q10 self-report. 1 page max. Review with 1 or 2

trusted sounding boards. (Key word: FORMAL.)

Sunday, 28th of March.

07:10:59 @rossahall Thanks for giving my Sunday a nice start.

10:00:53 @_robin_sharma Success IS luck. Success IS built. Ridiculous to discount either one.

10:02:14 @djsartin Humans as distortion wizzards. (Eg study evidence on eyewitness reliability.)

10:10:24 @_Brian_Johnson I am told I work incredibly hard, but I guarantee that happenstance is mostly

why I'm here talking with you!

10:11:30 @_Brian_Johnson Antidote for "luck deniers": NNTaleb's "Fooled By Randomness."

10:13:35 @djsartin And we never see more than about .001% of reality!

10:14:21 @djsartin Almost all remains hidden!!! (Esp true in relationships, even enduring ones.)

10:15:05 @djsartin Never heard that one, but love it and believe it.

10:26:06 @_robin_sharma Fair enough. We will have to agree to disagree. And, my friend, the

disagreement is profound.

10:31:29 @_robin_sharma Are 1,000,000 mis-steps that could've stopped me cold but didn't. In 9 of 9.01

cases I "lucked out" in not being tripped up.

page 82 / 106


28-March-2010

10:34:22 @_robin_sharma Totally pervferts my point. Natural talent + Insanely hard work + Luck = Great

success. (And luck part damned significant.)

10:36:21 I was born 1942: White. Protestant. American. Male. Of reasonably intelligent parents. That was

first 99.99% of my "hard-earned success"!

10:38:04 @_robin_sharma You must have had a pure life. The bad stuff I did but was lucky enough not to

be caught at boggles my mind.

10:39:43 @adnanalmahmood I am disgusted by unwillingness to acknowledge luck's overriding role. (I

guess it's too much statistical training!)

10:40:33 @_robin_sharma Amen.

10:41:37 @richardposey Sure, Richard, but the birth accident was one hell of a boost!!!!!!!!!!!!!!!

10:42:14 @ashish_bhagwat Luck 95% plus.

10:43:47 @_robin_sharma Whoops, forgot, should I worry about arguing with a monk at the beginning of

Holy Week?

10:45:58 @richardposey Yeah, we have had a helluvan undeserved leg up.

10:48:06 @sanjaysethi1 I'm here because In Search of Excellence. Period. Book took off for 1,000 or

more reasons totally beyond our control.

10:49:23 @richardposey Absolutely.

10:50:26 @richardposey It's just that I look back and see so many little nudges that led to other nudges

and with out any one, well, who knows ...

10:51:16 @richardposey I can poit to 3 great adult mentors. Without any one of them???????

10:54:06 Taleb (per TP): Smart + Work hard = Odds are, pretty successful. Roaring success ... that's

mostly a matter of luck-randomness.

10:54:56 @_Brian_Johnson "Luckily," we have Twitter!

10:58:08 @_Brian_Johnson And amen to that!

11:20:31 @nntaleb Spent last half hour angrily tweeting about luck's large role in life, using "Fooled By ..."

as main argumentative bludgeon.

11:22:43 @Conor_Kenny Oldie: "What makes God laugh? People making plans."

11:24:12 @_robin_sharma :-)

11:26:52 @_robin_sharma Dare I say it while Tweeting, but I think we'd enjoy face-to-face discussion.

Though level of agreement'd be a boring 99%+!

12:07:35 @ravibhatta Of course not doomed, but, realistically, a steeper hill to climb. (And remember I

put in personal context of 1942 birth date.)

12:29:22 Sunday TP nag: Have you scripted your 1st few "plays" for the upcoming week?

12:30:39 Sunday nag: Before noon tomorrow, schedule 1 lunch this week with someone in another

function aimed at deepening an XF relationship.

12:31:00 Whoops: XF = Crocc Functional

12:53:31 @CharleneBurke Week greatly affected by the way it starts. What are the 2, 3, 5 out-of-the-gate

actions you'll that to shape the week.

12:54:27 @CharleneBurke Comes from pro football, where team takes the field with first dozen, say,

plays laid out before the fact.

12:55:21 @ajlopez Yup. Thx. croSSSSSSSSSSSSSSSSSSS.

16:07:50 @rossahall Thx!

page 83 / 106


28-March-2010

21:35:45 "MI-5" ("Spooks" in UK) most consistently good TV series I've ever seen. (For what little it's

worth!)

21:37:40 @djsartin Spent a lot of time in IHFC!

21:41:37 @melkettle I watch full seasons on DVD after the fact. Also reading Christopher Andrew

"Defend the Realm: The Authorized History of MI 5"

21:42:34 @djsartin Retired but still a Marine. Once a Marine always a Marine.

21:43:23 @djsartin My uncle was USMC LTColonel on Gudalcanal.

21:45:40 @melkettle Fatso, 1032 pp.

21:47:21 @WeeklyLeader And I'm destined for great things if enough 5 yr olds find the book for their

parents! Pass on my best wishes-gratitude!!!

21:48:15 @intentionally Whoa! Nice ending to the week!

21:49:32 @keenan Great interview is product of interviewer as much as interviewee. Go Anthony!

21:51:36 @WeeklyLeader Never! We are all works-in-progress.

21:53:47 @kcornwall Internal Cross-Functional Excellence (XFX,) always #1 competitive advantage! In

execution. In innovating! In serving customer!

21:55:01 @mudduckk Never, as long as you allow your friends to be part of it! No pulling up unless you

pull others with you!!!

21:56:28 @GarySchneider Protestant only mentioned because of discrimination against all others in

1942!!

21:58:12 @djsartin Yup. Still have the "Guadalcanal 1" patch he gave me framed!

21:59:48 @djsartin WWII focus usually mostly on Europe. Pacific campaigns worthy of same

appreciation.

22:01:11 @2healthguru Berwick = God. (And if anyone takes offense at that, tough!)

22:03:09 @2healthguru Understand that. But they should try to rmrember that Healing is a Magnificent

Calling despite the hassle!

22:06:06 @AIRLINEGURU Some, and me at times, rail at the airlines. But having flown 5 million+ safe

miles, am aware of how well the system works!!!

22:07:09 @AIRLINEGURU I love all my pilots. Love my mechanics even more!

22:09:52 @2healthguru Yup. Demos! Good news, lots of good stuff around already. (Am visiting Griffin in

Derby CT in a couple of weeks, for instance.)

22:11:28 @ahier Spend a couple months yearly near Takaka NZ, Library computers always in use by all

ages!!

22:13:00 @LeanBlog @AIRLINEGURU Agree, but if one stands back one can salute now and then, then

get back to bitching :-)

22:15:02 @2healthguru Amen (!!!) re equitable pay for primaries! (Like Singapore pegging teacher

starting salaries to equal starting lawyers, etc.)

22:15:53 @AIRLINEGURU Kingfisher Air!

22:16:38 @LeanBlog Took years to sell "quality is free" to industry.

22:18:42 @2healthguru Agree. Tho acknowledge the holes in my knowledge, would like to get my hands

on med school curriculum.

22:21:51 @LeanBlog Small. Must try hard not to be pissed off-never works. (Deming-Crosby less

effective than might have been because visible anger.)

page 84 / 106


28-March-2010

22:23:22 @AIRLINEGURU Biz class, flight attendant cleans your glasses before you land. "Silly" but

damned memorable! (Tuff to imagine USA.)

22:24:23 @djsartin Of course I have a strong Navy-USMC bias!

22:27:43 @2healthguru Still, an honorable calling. I tell hospital CIOs that they are not tech execs, but

senior members of Healing Services Team.

22:32:57 @2healthguru Eg effective EMR contribute as much to care efficacy as sizeable share of docs

combined. Agree??

22:35:13 @djsartin Of course Navy Seabees see themselves/ourselves as significantly responsible for

Marines' success :-)

22:36:43 @melkettle As one reviewer said of my long book in '92, "If you don't likr the content it makes a

good doorstop."

22:41:08 @melkettle So you say :-)

22:42:41 @keenan Last I heard we had a President who, post-Harvard, got paid a lot less than he might

have for being a "professional agitator."

22:44:42 @2healthguru Yeah, but as VA has proved you don't need a Cadillac system!

22:51:26 @keenan One of my Cornell classmates was a true soldier. Murdered registering voters in

Philadelphia Mississippi.

22:54:02 @DanielPink Dennis and Wendy K, America's top educators! (Not fair, lots of magnificent

progressives below the radar.)

22:58:02 @keenan And, ironically, patience. Impatience & patience depending on the situation. (My lack

of patience great strength, great weakness.)

23:05:03 @keenan Indeed, ALL of us owe him!

23:06:38 @keenan Anger useful in many ways, keeps us going, but when it gets personal it is horrific-and

a change tactic that invariably backfires.

23:08:16 @keenan I know it's semantics, but I (speaking of myself) prefer "really pissed off" to "angry."

(Angry sorta connotes out of control.)

23:10:09 @keenan Been there done that, screwed that one up on many occasion. (Good news, my

Mother was rabid-right word-on topic of good manners.)

23:15:22 @keenan Nice chat. My wife is "pissed off" at me-or is it angry? Gotta run!


05:36:18 @Manoj_Pawar Great. Am now folllowing her on Twitter as well.

05:37:36 @keenan Smart? No. Experienced? Yes. Not that I ever learn.

06:44:31 emails today: Try complete sentences, no abbreviations, paragraphs 100% of the time. Good

writing matters.

06:45:51 @tedcoine Thx! Kenny and I, God help us, were fraternity brothers at Cornell 1,000 years ago.

06:47:00 @Manoj_Pawar Huge accomplishment for DBerwick to go from fringe to mainstream!!

06:48:13 @nickdonnelly And I disagree wholeheartedly. Fast & effective is fine but 4 cheers for literate

and coherent.

06:49:07 @nickdonnelly E.g., I cringe every time I abbrev. on Twitter. Hope we get feedback on this ...

06:49:54 @eemaguire You just did a very coherent 140 characters; can be done.

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29-March-2010

06:50:29 @LeeJCarey Absolutely, and be gramatically correct.

06:51:00 @TweetToniLynn :-)

06:51:43 @0neLife No excuse whatsoever not to!

06:52:24 Gotta go. 7 pre-event conference calls, start in 8 minutes.

06:54:01 Incidentally, I Tweet because, after 30 years, I still have ideas that I am desperate to

communicate; and this is one helluvan audience!

06:54:22 Midnight chats the best!!

08:26:14 @nntaleb Re-tweet about 60% of your stuff; makes me look like a genius, perish the thought.

Thanks.

08:26:49 @mitchjoel Nice!

08:28:59 @tedcoine Alas, no. Crappy fresman dorm, then miscl. including farm in Slaterville Springs. (My

intro to cows!!)

08:30:58 @heathr Absolutely! Not to brag, I say bragging, I have a pretty impressive reply rate, and lots

of cool exchanges of a dozen or so Tweets.

08:55:21 @AJBombers But divided into 2- or 3-page chunks! 163 chapters!

09:18:41 @Catballou "Wise" is reserved for the gentleman in your photo!

09:58:11 @hoovers Some say his only weakness was that he wasn't all that good at defensive

fortifications.

09:59:13 @erandycox thx!

10:00:22 @MADconsulting Thx, you're too kind!

10:04:31 @Catballou I thought it might be, but I wanted you to know that I'm in touch with my moorings

enough not to imagine myself in same breath!

10:06:11 Not bragging. (Of course I am.) But I do consider Twitter interactive. My response rate is 83%.

10:18:35 @stevefarber Jet black BMW? Where's the old Farber humility :-)

10:19:28 @stevefarber Peets on Sacramento St was 1st one on our side of the Bay. Long lines!!!

10:20:56 @shefaly respond to 83%

10:21:29 @FrancisAdams14 Whoops ...

10:57:51 @oceanshaman Absolutely. I'm not "hooked," as many say. I am simply enjoying the

conversation!

10:58:45 @TheSteffers thx, I am the principal benificiary!

10:59:57 @DebExo Not responses to my Tweets; my responses to responses.

11:29:28 @oceanshaman Well, I sorta am too, but I'd rather believe it's a labor of love rather than a

raging addiction.

11:31:24 @LynBicker Reason I was bragging is that I was accused early on of not being interactive; but I,

too, was experimenting my way in.

11:40:37 @oceanshaman Part of it is the discipline of 140 for a long-winded old fart!

12:17:03 @toddsattersten Agree or not, good comment

12:21:27 @nntaleb Dissertation advisor-mentor a UChicago statistics Ph.D. (My wife irritated that every

answer to anything includes statistical ref.)

12:22:15 @mjgeek CHRO, boss as Chief Hurdle Removal Officer.

12:23:30 @oceanshaman Could we settle for "un-acquainted"?

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29-March-2010

12:25:26 @SFGiants Gi'nts rule! (Bring back Barry??)

12:26:08 @TheOnlineMom Totally!! (Trust a 67-yr-old.)

12:28:10 @chrisbrogan Same same, and before old age.

13:29:24 @Starbucker One-minute Excellence re-surfaces in new book.

13:30:44 @roshanonline Was in Mumbai about 6 months ago. Nothing scheduled at the moment. Alas.

(Probably been to India 25 times. Love it!)

13:32:11 @oceanshaman bbbbbbbbbbeach??????????!!!!!!!!!!!!!!!!

21:39:07 @alightheart House, 24.

21:41:51 @mjgeek "thoughts are wrong"? Nonsense. Thoughts worth discussing. Period. For better or for

worse, I'm a "shades of gray" guy.

21:42:59 @Tweber88 That is an especially good point. (Of course, as American, when someone goes I

assume "contract dispute.")

21:44:01 @david_brady Spent time thinking about this. Couldn't reduce below 2. Charles Dickens.

Joseph Conrad.

21:54:14 @mgobe Bloggers way more trusted? That's insane. (Speaking as a blogger.)

22:10:31 @MADconsulting Civil rigthts divide still alive 50 yrs later! (Or is it 150?)

22:11:34 @MADconsulting Energy & humor also the 2 keys to effective public speaking!

22:14:09 @alightheart ??????????????????

22:14:54 @anagoelzer Body language, that last 80%+!

22:15:33 Great discussion primary care doc. Next 10 years exciting. Not legislation, but numerous

experiments in delivering healthcare better.

22:16:26 As local docs implement EMR in small center, stunned by how many processes had been done

by rote, not thought through. Invaluable exercise.

22:17:58 @MADconsulting You never "master" it, you play with it! (Took me years to figure out how

powerfrul it was.)

22:19:12 @correlationist Debatable. Feels that way, but rancor from the beginning.

22:20:34 @rossahall Enjoy. Book was fun to work on with our publishing partners.

22:25:02 @MADconsulting Among other things, probably easier for M than F???

22:27:03 @MADconsulting Well, for one thing you have to think life is funny-ludicrous. You take it

seriously and non-seriously in equal measure.

22:28:12 @MADconsulting You have to be 100% clear about your message, so that you can screw

around with it while keeping it in tact.

22:30:34 @correlationist Adams, Jefferson, FDR, LBJ, Nixon, McCarthyy-ism, Jackson, TR, FDR,

Lincoln-the rancor has been worse than today. LBJ!!!!!

22:31:16 @correlationist Mr Nixon's "silent majority"?

22:32:10 @correlationist I hate what's going on now, but I don't think it's new.

22:32:49 @correlationist Clinton's impeachment. (I was furious for months.)

22:33:18 @jeffjarvis Am now following; thx.

22:38:27 @jgjts Have read. Am Peter Pronovost fan. (My prob is checklist-centrism seems new only to

docs; rest of us done for hundreds of years.)

22:39:39 @jgjts A civil engineer (me) without checklist dependency is unthinkable. New to surgery, not

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29-March-2010

bridge-building.

22:43:29 @correlationist Check out Frank Rich Oped, NYTimes, Sunday. Very interesting-provocative

take on real story behind current ire.

22:45:34 @ericbruntmyer But what if chief problem already is waaaay too many specialists???

22:46:26 @alightheart Gotcha. So ... TYPE!!!!!!!!!!!!!!!!!!!

22:47:50 @MADconsulting I think that's true, and it scares me some. You know, mobocracy ...

22:50:14 @alanmwebber And true sluggishness; spent last week in Costa Rica, got to know a three-toed

sloth.

22:52:24 @IanSanders Speaking from Vermont: I think farmers knew that long ago. Bloody cows never

take a day off!

22:54:30 @publicwords How to develop paid pub spkg career? What a question. Only one starting point:

DESPERATE TO GET YOUR MESSAGE OUT TO OTHERS!!!

22:56:59 @alightheart Break?? Did you say break??

23:23:29 @jgjts Agree!!

23:23:51 @anagoelzer And you.

23:24:34 @alightheart Not lame when sinus headache so bad I can't read.


05:01:46 @davidtensen Thank you! (Makes it worth 3 days LOCKED in a 5X5 cell.)

05:05:19 @IanSanders Giving TV interview on Brand You once. Suddenly occured that millions "ordinary"

plumbers, electricians, etc live it every day.

05:06:42 @IanSanders Brand You flummoxes only spoiled folk who thought a decent university

ENTITLED them to a lifetime job.

05:08:44 @IanSanders Plumber as good as quality of work, personal interaction skills, community rep.

(We cool guys call it "experience marketing.")

05:09:42 @rossahall You compare me to Tim Leary? Makes my day!

05:10:28 @BeckyMcCray Lemme know the result.

05:13:43 @_robin_sharma LWT. About 100% of people who changed the world did.

05:16:00 @Scobleizer Are they sure it's not going to end the world? Oppenheimer was truly worried

about that at Los Alamos.

06:43:08 @IanSanders Need for collaboration goes through the roof. Network rather than boss suckup

skills determine success.

06:43:46 @davidtensen Wow. I think it'll work.

06:46:03 @martijnsjoorda Don't forget 65%+ of workers who toil for 3-person accountanies, 65-person

auto dealerships, etc. World of solos pure myth.

06:49:20 @culturebroker Some truth (hey, he's your husb), but climate science, breast-cancer screening,

etc. say sci-media increasingly interlocked.

06:56:15 Not news. Buy MRI/CAT scanner. Amortize through unnecessary reimbursed tests. Kill

thousands per annum.

07:26:36 @FrancisAdams14 See my post at tompeters.com, "My Socialist Day."

07:27:58 @FrancisAdams14 (1) We are a looong way from self-sufficient. I figure we use about 200

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30-March-2010

government services on an ordinary day.

07:53:33 Self-sufficiency? The federal government subsidizes California farmers to grow rice using

scarce water ... in the desert!

07:55:37 "Self-sufficient Americans." The ultimate oxymoron?

08:02:43 @ray_fyk We may be edged out by the Japanese, though I'm no expert.

08:05:34 @FrancisAdams14 Nah :-) (About to use subsidized roads to pick up Medicare-paid antibiotics

probably, in part, discovered w/ NIH funds?)

08:06:24 @FrancisAdams14 I'm havin' a little fun with a damned serious topic :-)

08:31:53 @CharleneBurke Hundreds/thousands of things we're unaware of in our daily parade through

life.

11:24:31 @Keith_Clark You've made my day! Happy lunch!

11:25:50 @correlationist Agree or not, he rarely fails to make you think.

11:26:42 Congratulations to our colleagues at CERN!!!!

12:09:23 @MrAlberts Agree that body-mind-soul are all parts of it. I worry [a lot] about our resilience if the

shit really did hit the fan.

12:10:52 @RandySpangler My one day getting pacemaker installed in 2005 came to $53,000.

12:11:54 @Boones6433 AND ... have long-lasting effects!!!

12:15:16 @dtapscott Looove tree books. Esp. my beloved [small] 1st edition collection. (Eg gave my wife

1st ed "Leaves of Grass" as wedding present.)

12:17:47 @dtapscott Gave SELF, 65th birthday: 1st ed Mary Wollstonecraft's 1792 "Vindication of the

Rights of Women." (Called women's Dec of Indep.)

12:18:54 @sanderssays Human/humane reasons. Also, hate is a real pain in the ass.

12:20:46 @toddsattersten You aren't implying that you might have expected a "best biz book" to be in an

MBA cirriculum? That's nuts, dear Todd!

14:24:00 @zhiQ Thx re Re-Imagine; enjoyed doing it. New one, The Little BIG Things. Nothing in the

offing.

15:16:52 New student loan legislation boosts community colleges. I am a 100.00% advocate of CCs! (I

call them USA's secret education weapon.)

15:18:04 @PSFK What about old buyers???? Americans by over half their cars (7 of 13) after the age of

50.

15:23:00 @practicallyrad Tom Peters Co.held "Skunk Camps" starting1985. Bill and Veive Gore attended

#1. (All elements WLG culture in place then.)

15:25:23 I looooooooooooooooove community colleges!!!

16:56:54 @PrestonCameron Where are you?

16:58:10 @david_brady @PrestonCameron Where are you?Could easily done Wilde. (Joyce always

been a little heavy for me.)

16:59:54 @tedcoine Fijis. Phi Gamma Delta. (Ken is a lovely human being, as is his wife Majorie.)

17:02:06 @maureenmindtime Most faculty devoted to teaching per se. Only available starting point for

many. Helpful at any time in career.

17:09:36 @MrAlberts Capacity to cope, too. Learning to deal w/ I'net, electricity interruptions, etc. We're

spoiled; we take so much for granted.

19:46:29 @tedcoine Love "raving fans."

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30-March-2010

19:48:35 @Trevthered A few programs for working it offr through public service. Inadequate though.

19:51:11 @maureenmindtime There's much much more. CCs "doing the Lord's work." A true key to econ

development.

19:51:30 @maureenmindtime Relatively affordable.

19:52:45 @maureenmindtime My favorite course while at the Stanford Business School was in fact one I

took at nearby Foothill College!

19:54:43 @Trevthered Even with debt, though, gap between those with and without degrees is soooo

high [and growing] that it is relatively less worse.

20:19:30 Vatican spokeman on poss resignation:"This is not some multinational company where the chief

executive is expected to take responsibility,"

21:02:19 Stanford women's victory last night over Xavier amazing!

21:03:13 Screw AOL. Screw ESPN. Veeery difficult to find coverage of women's tournament.

21:05:09 @vpostrel Have you ever used a short hoe?

21:08:26 @jeffjarvis And algorithms erased financial risk from the face of the planet earth :-)

21:10:31 @alanmwebber Electricians.

21:11:55 @IanSanders Or: These iPhones remove the last dollop of freedom.

21:13:16 @IanSanders My stepson insists it's made of bull piss????

21:15:16 @HerzogIND I'd add plumbers, or plumbers-whose-name-is-not-Joe.

21:16:51 @gerrypar72 As soon as I'm invited! (Love BA, am ignorant about most of the country; though

came close to Patagonia/ARG holiday last year.)

21:17:58 @BradHubert Sacto always ahead of the pack! (Is the Guvenator with you?)

21:22:04 Book a while back: Best teachers used every "style" known to man. But one commonality:

Overwhelming-palpable enthusiasm for their subject.

21:23:45 @BradHubert Does that mean you have to use a short hoe for 12 hours?

21:43:22 @AJBombers May Dr Rainsford experience nothing but sunny days!

21:45:13 The 0412 Forbes makes a todo over HP's enormity. But it also makes it sound like a rather

wretched place to work under Mr Hurd?????

21:48:29 The nurse's role is to fix the patient while maintaining the Doctor's image as Almighty Healer.

21:49:48 @HerzogIND Nurses!!!!!! In-home care givers.

21:52:48 @WDFuhrman I love Stanford women BB, but feel full depths of empathy for Xavier kid who

missed not 1 but 2 easy layups in last 10 seconds.

21:54:12 @cynchrys They absolutely-positively-unequivocally are quarterbacks of the patient safety

team.

21:56:15 @djsartin Earthquake on the hour. Every hour. Hollister CA.

21:58:19 @Manoj_Pawar No.

22:00:27 @Manoj_Pawar Asked good doc/pal, "What about the med schools?" "Hardly changing" was his

de facto answer.

22:01:40 @Manoj_Pawar Med schools ought to lead paradigm shift. (Of course biz schools aren't in the

world of commerce.)

22:03:53 @Manoj_Pawar Ordered it!

22:06:29 When life get's you down this week, just say to youself, "Hey, I'm havin' a better week than the

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30-March-2010

Pope."

22:09:57 @alightheart Not going to hassle you tonigtht.

22:11:20 @Manoj_Pawar Wonderful phrase: "Radical and blasphemous redesign."

22:11:59 @Manoj_Pawar Alas, more or less true for all professional schools.

22:15:09 @djsartin Wikipedia says it's called "Earthquake Capital of the World." Exaggeration, no doubt.

22:15:46 @WDFuhrman wide open spaces

22:17:50 @GuyKawasaki Also gendercide ...

22:19:06 Twin Towers, Moscow, Mumbai awful, but Guy Kawasaki reminds us there are 27 million slaves

in the world.

22:21:14 @vpostrel About once every 10 to 20 years CA's glamor is "lost forever."

22:22:29 @dtapscott Kneejerk reaction "NO!!!" But sure, it's public.

22:24:05 @dtapscott I think we've reached the point that at a social dinner you insult someone by not

having bothered to Google them. Agree??

22:28:20 @hotbutteredbeth nice

Wednesday, 31st of March.

01:26:18 "Banking crisis caused by doing what no society ever allows: Permitting young males to behave

in an unregulated way." (New York mag, 0329)

01:28:40 @nerio123 Interesting. Assume you might be serious? If not, doubly clever.

01:29:46 @susanbeebe Lots of Beebes at Cornell when I was there.

01:31:35 @IanSanders Awesome! And all over the world. How many countries?

01:32:21 @egobillot Wow! Thanks!

01:34:54 @egobillot Yes! 100 times over yes!

01:46:12 @ahier "Results"? PSA test horribly unreliable. Apparently can't tell bad cacers from not so bad,

among other things.

01:47:14 @ahier Probably very good at scaring the shit out of people so that they'll demand eveb more

questionable tests.

01:47:56 @ahier Fabulous!!! MJore!! More!! More!!

01:48:40 @chrisbrogan But what about ... :-)

01:51:51 @IanSanders Amen! (I always wonder how many speeding tickets it causes?)

01:53:30 @IanSanders Great psych experiment. Stinks. Tastes awful. Which makes the fact that it works

even better.

04:41:18 @Earl52 Silence is never a cardinal sin.

04:46:03 @IanAspin Wow. Touring the word without any phone and paying attention to the world you are

touring sounds like Nirvanna to me.

04:47:43 @IanSanders Whoops, had forgotten the price tag; about 200% premium over soft drink?

06:26:24 @IanSanders N'yet, but I will.

06:27:33 @bizshrink Not sure Wall Street's old males came through. A case of arrested development?

06:30:37 @neilsmith51 Maybe they all ought to have bracelets that are constant monitors. When levels

get to certain point, their computers shut down.

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31-March-2010

08:36:18 "Rehab" is not an eraser.

08:43:05 @KTCaroline And I consider that a compliment :-)

08:46:44 @MADconsulting Yeah, but the misbehavior can't be wished away. Think Jeff Bridges-Bad

Blake-Crazy Heart.

09:24:59 It really pisses me off when an org I want to donate to only offers PayPal option. Was I clear?

Really pisses me off.

09:26:46 @MADconsulting I am totally supportive. Totally! But prior bad behavior toward others is not

erased.

09:27:33 @MADconsulting It strikes me that in high profile cases it's a PR fix mostly.

09:30:17 Haven't reminded you lately. Book: "Enough!" John Bogle. (Vanguard fund founder.) Short. Very

sweet. I carry it as talisman.

09:36:10 @stephenjudd Thx.

09:37:47 @stephenjudd I guess my point is that if I have messed up someone's life I owe them more than

an e-copy of my rehab graduation certificate.

09:41:51 @emathiasen That's fine. I want options.

09:53:43 Evidence-based medicine. Don't ignore the classic 1997 text. "Demanding Medical Excellence,"

by Michael Millenson. (plus see MM's Website.)

09:54:38 @MADconsulting Please tell me what you think!!

09:57:27 @MADconsulting Am great admirer of the "Liberal Lion," but would never have survived Chappy

bridge for a week in 2010.

09:58:59 @sam_waterfall Hope you enjoy, Sam. (London looking like Spring yet? Hear it's late on your

side of the Atlantic.)

09:59:31 @HooversTrainers Perfecto Father's Day gift.

10:02:02 @rwrodgers I only feel comfortable in my field in departing from the data because I'm intimate

with the data. Not seeking to remove Art!

10:02:24 @rwrodgers Wouldn't think of it.

10:04:20 @rwrodgers Look at hard evidence. Apply to your situation. Make own judgement. But if

judgement at odds with evidence, explain yr decision.

11:24:17 @latinabug_nj Can't open; will work on it.

11:24:43 @melissaonline Thx!!

11:25:30 @Symscape Nothing by me. But I want options.

15:55:07 @MADconsulting Hate to say it, but we now have the tools to scream at each other

1,000.000.000/60/60/24/7 without any need for data.

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31-March-2010

April

Thursday, 1st of April.

06:59:30 @nntaleb Recc: Managing the Unexpected: Resilient Performance in an Age of Uncertainty,

Karl Weick-Kathleen Sutcliffe (Weick's brilliant.)

07:01:13 @erandycox Thx. '94 was a pretty good year :-)

07:01:34 @Reaburn yup

07:02:40 @MADconsulting Is that from a review of the last 50 years of Presedential speeches :-)

07:04:33 Brilliant (!!) summary of post-leg hcare world. Entire "Science Times" sec of NYT. Tues/0331.

07:06:37 Anybody who thinks there's not an enormous role for brilliant, old-fashion reporting & analysis by

well-trained people is certifiable idiot.

07:10:02 Lionel Shriver fab novelist. Her new HEALTHCARE novel, "So Much For That," was in NYT

review called as powerful as "Uncle Tom'S Cabin"!!!

07:11:48 @Berci Let's start with real reality of handwashing. My current illness is not virtual.

07:13:53 Docs ought to be legallly restrained from doing anything new for 24 months. Work 100% on

basics-eg checklists. Then back to sexy things.

07:34:23 @DrewWoods49 That is astonishingly unfair to and untrue of 99.9%+ of journalists. Life is not

Fox and MSNBC.

07:36:44 Three cheers to my local clinic. As we checked in, each of us was asked to put on a breathing

mask. (A 1st in my hcare experience.)

07:40:00 @Berci "but we have already gone throught that"-please tell me you didn't say that. Please.

Please. Please.

07:42:13 @MarcinGruszka Toyota has trashed 40 years of great work by forgetting the basics.

07:43:16 @MarcinGruszka S Jobs has created most valuable non-energy corp in world by sheer

greatness in product development.

07:44:24 @MarcinGruszka NSA has 80 gazillion tons of well-mined data, but our HMINT sucks. and

nobody speaks Arabic.

07:45:15 @MarcinGruszka Our economy is in the tank because of too many advanced analytics and too

little morality.

07:46:31 @MarcinGruszka Walmart's data mining genius would be utterly wasted in asny company that

did not have Walmart's culture.

07:50:19 @MarcinGruszka Agree, but among other things 90%+ applications cool stuff fall waaay short of

potential for human/implementation reasons.

07:54:12 @Sally_G Roger Ailes, not everbody's favorite guy, says you have SEVEN seconds to make a

great-good-bad-horrible impression.

08:35:49 @Earl52 thx

10:08:14 @garywells60 Thanks!

11:26:23 @AndreaLearned Humor is the ONLY "sure thing" change tool. PERIOD. (Was I clear:

PERIOD.)

12:29:20 @_robin_sharma Agree with sentiment. But person must have depthless appetite for

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1-April-2010

self-education.

14:56:02 @Earl52 Hosp CEO at seminar 2/89 said I looked like "walking heart attack." Started

powerwalking next day. Still motorin' 21 yers later.

14:56:54 @Earl52 Wonder how many countries I've p-walked in? 50?

20:43:59 Vermont! 72 hours ago, single digit temperature. At 7:08PM today, 1st mosquito bite of the

season.

20:45:29 @myplan4you My learning "rules" actually emphasize breadth over depth.

20:48:01 @_robin_sharma V. successful NGO boss hires no one for overseas work who doesn't have

min. One Great Passion beyond professional discipline.

20:50:05 Pls check out tomorrow's main Post at tompeters.com on "never look back." Love your opinions.

Very troublesome.

20:51:09 @EkaterinaWalter Key: Innovators 100% of jobs, though manifestation different in different

places.

20:53:09 @nerio123 True. Anita Roddick: If don't think a little thing can make a big diff. spend 1 night

slping under mosquito net w/ 1 mosquito.

20:56:49 @jeffjarvis Or gaining it.

20:59:14 @jeffjarvis Horrid sinus headache, day 5. Hair hurts. Am inspired by increasingly strong

controlled substances. (By perscription. DEA app?)

21:00:20 @nerio123 AQnd on the 8th day god made 100% DEET.

21:00:56 "Easter trees" w/ eggs as decs just seem wrong to me.

21:15:43 Is it just my age? I am loving the HANDWRITTEN notes I'm getting from folks I sent books to.

21:17:37 @gvmcmillan Your wife always an exception in my book :-)

21:20:06 @CoachBru Of course! (4927 Main Street, Manchester Center VT 05255)

21:23:10 Not sure why. With passage of time, I more and more appreciate my 4 years of active duty in

the u. S. Navy. (Amazing career launch.)

21:24:29 @alightheart weirdly intimate-VERY nice.

22:41:46 @CoachBru I'm off for 15 days to everywhere from Buffalo to Dubai to Warsaw. Will not get

back to you immediately.

22:45:17 @MarthaBeckGood as it gets.

23:08:19 @dsprllc You may or may not have liked GBush Senior, but "they" say he got to the White

House in part thanks to hand-written notes.

23:10:12 @dsprllc Re prior Tweet, I wrote column on GHWB & handwritten notes-got a handwritten note

from him. (Old media, syndicated 100+ papers.)

23:12:38 @Manoj_Pawar For a minute I thought you were referring to my Tweet on bad sinus headache

and controlled substances I'm using to relieve it.

23:13:40 @CoachBru My wife avowed feminist; won't eat there :-)

23:15:57 @jasonfried Is Rick Grefe still running AIGA?

23:17:31 @jasonfried Wish I could wear my Phillies cap, but it's red with a white P. Looks like my ego run

amok.

23:19:10 @dtapscott 1992. "Liberation Management." Feature on David Kelley Design. 2 blocks from my

office.

23:22:06 @chrisbrogan Am I allowed to substitute "brilliant" for cool; or make it additive? MUST READ!!

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1-April-2010

23:23:30 @RosabethKanter My head is still rolling around on the floor at McKinsey.

23:25:16 @sanderssays Bandura was at Stanford (psych/social psych) when I was there in 70s. So, too,

Phil Zimbardo.

23:26:52 @sanderssays Must read: P. Zimbardo, "The Lucifer Effect."

23:29:10 @dsprllc Yikes. Unhelpful: Published by Tribune Media Company. (I'll see if I still have my

collection.)

23:29:59 @mikedmerrill Thx! I was 24 when I wrote it. Whoops, 52.

23:30:45 @ericzieg Nice. May steal. (With attribution!!)

23:34:29 @cynchrys Agree, but w/ keyboard ubiquity, lots of us are producing illegible mess. I am

unreadable unless my production pace is glacial.

Friday, 2nd of April.

07:02:55 @SteveCase Absolutely stunning.

07:04:46 @business_design Headline: Southbeach diet vanquished! Little BIG Things diet rips through

preventive health world!

07:05:29 @business_design Hearty Healthy reading! Cardiologists applaud!

07:06:55 @business_design Michelle Obama declares, "Give every American Little Big Things in new

Treadmill Recovery Act, and obesity will be licked."

07:07:45 @jimmon80 Thx, but surely you jest, Little Big Hole AZ?

07:09:19 @mjgeek Sir John had not 1 but 2 submarines shot out fron under him. I wasn't in that league!!

07:10:02 @Trevthered 57. Shave yet?

07:10:47 @derekhumphries iPad handwritten note app?

07:12:18 @dsprllc And ... the memory lingers on.

07:14:00 Just read ystdy's NYT. Had been worried, but glad to see that top 25 hedge fund guys averaged

$1B comp last year. Whew!

07:16:34 Tweet volume to crumble. Off to:

AltoonaBuffaloDubaiBerlinPalmbeachOmanWarsawShanghaiSeoulCairo.

07:38:55 @mjgeek Had priviledge of working with him for years, 1st at McKinsey; on same platform

Gleneagles, Cannes (for EU Brussels staffers), etc.

07:39:43 @AndreaLearned Isn't it Abu Dhabi that's made the very bold pledge??

07:40:30 @wallybock Or a few square meters in New Zealand.

07:41:16 @michaelombardi Not sure; final cap selection is laborious.

07:48:29 @kevinmd Hope there's an app that gives docs instant electroshock if they fail to do lengthy

hand washing.

07:55:44 @wallybock Never thought I'd see a new (to me) Jackism. Very nice, very true. That's GE's

strength. Funny we think JW "genius strategist."

08:03:55 @mjgeek Lucy Kellaway in FT column once roasted JHJ's ties and my swim suit (in back cover

book pic) as some sort of weird pairing.

08:15:17 Joys of peripatetic life: comfortable wearing Nationals Orioles Giants A's bball caps.

08:19:30 @kcbeth I was just showing off! Still amortizing investment in education. (Truth: great 12th

grade English teacher.)

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08:20:53 @MADconsulting Starters: ALL strat pln docs should have 2 pages on Implementation

hurdles-tactics for every 1 page on strategy.

08:36:20 @MADconsulting We're all sombody's (sombodies) conduit.

08:36:43 @IsCool thx

08:38:13 In VT screens not up for summer. Just spent 1/2 hour chasing bird out; came through the

window. Difficuly, with high barn ceiling in study.

08:39:21 @MADconsulting Of course as Taleb would tell us, de facto black swan hurdles the killers.

08:40:21 @MADconsulting Most of hurdle list should be political, not "if I can get the money ..."

09:00:36 @cubanalaf "'Simple vs. Complex?' No. 'Simple, THEN Complex.'" No. "Complex" then

"Simple."

09:01:41 @IsCool I think FX has managed to stay pretty with it??

10:11:51 @yuswohady I got from Wally Bock.

10:12:45 @MADconsulting I wrote a forward to a Dr Seuss book that was re-published as a biz book.

10:37:27 @TheOnlineMom Worse; we nurture evasion skills. (BFSkinner.)

11:21:54 Recc: "Best Care Anywhere: Why VA Healthcare Is Better Than Yours," Phillip Longman. (He

started as a skeptic.) (I've read several times.)

12:04:31 @RoyOsing Never heard of Good Friday present. (It's a sacrilege?!) But you've given me a

mega-boost. (Painkiller for sinus headaches, too.)

12:06:41 @MADconsulting Vietnam: small-team excellence. Pentagon: coping-thriving in monster

bureaucracies as a little guy. That's pretty much it.

12:07:44 @believeactgo Yeah you!!!!!!!!!!!!!!!!!!!

12:17:31 Breakthrough time! My colleague Erik Hansen just CALLED. He makes point PHONES are still

allowable communication tools! (He's sooo right!!)

12:18:08 So CALL a client. Within next hour.

12:19:20 @neilsmith51 Will respond after Good Friday!

13:27:21 @Howardmann Boggles the mind.

14:04:41 @debbieweil Hey Debbie, my theme-for-a-day: Your PHONE is you SocMed hub?!

14:05:10 Think ... PHONE!!!!!!

15:24:40 @debbieweil I was thinking about the hardwired landline I was glued to for 9 hours doing radio

interviews a couple of weeks ago!

15:25:27 @nickbrennan I don't mean to sound silly, to the contrary, thanks for the thanks.

Sunday, 4th of April.

10:49:31 @rajeevdewan Thank you!

10:51:17 @tedcoine I would agree that it seems to have held up surprisingly well.

10:53:32 Easter bunny broke an egg on my head. 36 hours ER/ICU. Afib. Rutland [VT] Regional Medical

Center does brilliant job!

10:54:47 Wish i could talk more young docs into public health. Grand way to make the world a better

place!

10:57:20 I like to remind harried docs that at end of day they get to go home realizing they've been of true

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4-April-2010

service. How many workers can say that?

10:59:44 Relentlessly pointing out shortcomings is guaranteed way to insure that these shortcomings will

not be fixed.

11:01:11 Great questions induce great answers. Art of asking good questions is greatly unappreciated!

11:03:01 Telling the truth [patients] when asked ticklish questions, questions that reveal what idiots we

are, is best way to help doc help you.

11:04:14 Corny but I suspect helpful: Signs here and there in hospital saying, "Ask me."

11:05:10 Docs with "good bedside manner/" end up with patients as partners in healing process.

11:06:49 Nurses who are great at creating IV portals are gifts from the gods.

11:07:53 Little favors done by staff to patients quickest way to creating helpful-cooperative patients.

11:08:51 Great attitude can induce great service even in hyper-busy ERs.

15:24:13 @MADconsulting But it's so important it's worth studying-there is a big literature on asking

questions effectively.

15:27:51 @bigbrightbulb Thanks for your kind thoughts.

15:29:20 What sort of world is it? In ER. Heart not working all that well. Petrified. And worried about not

Tweeting.

15:30:18 @mjgeek Nice.

15:31:10 @ProfMac1971 I had one about 5 yrs ago.

15:34:02 People who throw beer cans out of cars really piss me off. (Put 'em in a stockade and throw

beer cans at them for a day?)

15:36:04 Don't underestimate quality of care at regional hospitals. (Often better than big centers, awash

with star docs, and home to sloppy care.)

15:36:53 May the Stanford women's basketball team vanquish all comers!

15:40:11 @MADconsulting I'd say understanding it's a formal skill to be mastered, not a catch as catch

can thing, is imperative; then ... PRACTICE.

15:42:07 @saleswizard9 Be delighted if you did.

17:43:33 @Andy_Lawson All is well. An "episode" readily handled.

Monday, 5th of April.

06:18:32 @kevinmd Including med schools!! (My "informants" say the med schools are [way] behind the

curve.)

07:51:40 @armano A clean barnyard at the end of winter??

07:53:16 @rms_nyc Fair enough!!!

07:54:44 @Trevthered Problem Trevor, is the prescription: Behave in a sane manner!

07:56:05 Real truth for people like me: My wife said, "You are being selfish relative to me by continuing to

beat yourself to death." RT!!!

07:57:45 Heart health dependent on gum health, sinus health; gums, sinuses spray trillions of bad

bacteria all over-heart really gets whacked.

08:00:21 Someone said I Tweet about stuff in places like ER. Figured out "what I do": Spent 45 years

observing humans interact to get things done.

08:31:57 We think we change. We rarely do. Talked to 3 super-specialists. Great learners. But i predicted

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5-April-2010

what they'd say. They did. Sure i'm same.

08:32:55 @RowanGibson Thx!

08:35:03 @markwhardwick Unnecessarily ridiculous schedule, esp int'l travel. Insane over-prep. I'm a

stress absorber of 1st order.

09:34:09 @SemiraSK In my experience, mostly never. Hence must put diverse team together to take

advantage current traits that are useful to purpose.

09:34:48 @thenapier Rarely.

09:36:02 @inspirationguy But if we acknowledge and team up with others we can move mountains. Mix =

Power.

13:09:52 Degree to which MD specialists almost always fail to integrate with the rest of the patient's

medical life (other body parts!) a disgrace!

13:15:38 @kevinmd Brilliant!

14:29:22 @medrants Agree, but not an excuse. Also up to individual doc. Fail to deal w/ interactions, may

kill-wound as many as save.

14:30:27 @medrants We just can't perpetually use that as an excuse for ... SLOPPY PROFESSIONAL

WORK.

14:31:23 @medrants Failure to pursue integration implications clearcut violation of Hippocratic oath.

14:53:08 Check out photo at tompeters.com. Susan says this looks like me coming out of the hospital.

14:57:09 Silos always prob #1. Hospitals. Military. Commercial businesses. Maybe dump the COO job.

Replace w/ CSB. Chief Silo-Buster.

14:57:47 Perpetually complain about silos, but where is silo-busting in the B.Schools?

14:58:22 Silo-busting as full-fledged ... Academic Discipline.

14:59:19 Silo-busting "dealt with" frequently ... but ever seen it in a corporate Value Statement? (Not me.)

14:59:56 "Silo destruction is strategy"??????

17:27:55 @MADconsulting We'll have to disagree. Excellent or horrid, I've never met a company or

organization in general w/o big silo issues.

17:29:54 Best Twitter prep: Old-fashion newspaper editor. Turns incoherence into short. punchy,

compelling language.

17:32:34 @nytimeshealth Let's just tax all forms of "inappropriate" behavior. (Is Bloomberg really go after

salt?)

17:34:38 Silos are ... GOOD. Need hyper-narrow experts. But also/equally need insanely great

effort-incentives to get cross-silo co-ordination.

17:37:48 @tomasacker Absolutely. I feel like an old truck at the moment.

17:38:30 @TinaMcManus Thx on behalf of SS.

21:25:09 Wonderful Easter lillies and tulips from local Price Chopper. Increasingly good stuff at the low

end of markets.

21:27:21 @JohnMMcKee1 One part of the puzzle, no more; eg cross-functional cooperation in all

managers' evals.

21:30:04 @JohnMMcKee1 In new book I argue that "social stuff" key to smooth x-funct coop; eg

systematically develop relationships across borders.

21:32:06 @JWilfong What I mean is that deep expertise crucial to success. And to some extent particle

physicists need other PPs; hence departments.

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5-April-2010

21:33:09 @Sally_G Or at least Granville NY (Colored slate capitol of America!)

21:35:20 @JWilfong I strongly disagree. Experts need to feed off each other as well as be part of teams.

Myth that enterprise 2.0 will change that.

21:37:39 @JWilfong Also important for us (you, me) to remember that enterprise 2.0 probably employs

<2% (<1%?) of Americans, incl Gen Ys.

21:39:23 @Jenrocoh And Paul Lawrence-Jay Lorsch at HBS called them "boundary spanners" in

pioneering 1960s research.

21:41:40 @bizshrink Yup. Biggest challenge is to stay in 1st gear.

21:43:06 @mkrigsman I do. But there also needs to be a formal element of working relationships, insuring

inclusiveness, equity of rewards, etc.

21:44:02 @mkrigsman Boss ougtht to be part of it. (That's not an oxymoron.)

21:47:36 @mkrigsman Tools alone fail, but implementation success is more than organic.

21:49:31 @sandymaxey Never thought I'd be on the other side in any way, but need wide AND deep.

21:51:15 @chuckmartin1 Otherwise known as S.O.B.s, bless them!

21:52:33 @Trevthered I believe that manipulation of physical space is the most unsung power-tool a

manager has.

22:03:48 @shelisrael Men's final? What men's final? Tomorrow is the Big One!

22:06:52 @mkrigsman Nice post! Only thing I'd add is "politics is everything." Techies hate that, but it is

one of life's great truisms.

22:07:42 @mkrigsman If you're lousy at politics, you're lousy at implementation. Period.

22:08:15 @mkrigsman More: You must ENJOY politics!!

22:14:30 @mkrigsman Sorry.

22:17:22 @6things Understanding-appreciating-mastering the chess match called "life in human

organizations among god's frail children."

23:21:20 @shelisrael Tomorrow. Huskies. Cardinal. Main event. Tonight prelim :-) (Doing much better,

thanks.)

23:22:34 @ej_butler There is bad politics. But politics is NOT a bad word. It's how people get things

done.

Tuesday, 6th of April.

04:08:11 @nerio123 Yes.

04:08:23 @nerio123 And yes!

04:11:22 @HKotadia Maybe. In theory, yes. But a lot has been promised before. (But hope springs ...)

04:12:43 @HKotadia But make no mistake. Heirarchy is not dead. In the Army. At the car dealership. At

Google. (In the Church.)

06:28:00 @ProfMac1971 Jack did that very well.

06:28:46 @ProfMac1971 Military doing it well by comparison to 20 years ago.

15:14:40 @seayum Should be. Rarely is. Shared serice heads often (usually?) the problem, not the

solution.

15:16:48 @seayum I want my (clout-laden) CSB to work fulltime greasing skids, developing crisscross

networks. That alone is her chief occupation!!

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6-April-2010

15:18:02 @jesch30 Thx!

15:26:11 Gen X. Gen Y. Gen Z. Mostly bull. Treat with abiding respect. Create caring environment.

Create growth environment. X =Y =Z=A ...

16:54:19 @chuckwilliams2 Worth a great debate.

18:27:55 @chuckwilliams2 Fighting force effectiveness a function of morale. Troop command in the age

of Petraeus same as it was in the age of Grant.

Wednesday, 7th of April.

08:20:39 Speaking as a devoted Stanford Cardinal, hats off to the UConn Huskies!

08:22:03 Love sporting events were there is a bloody battle on the field and then obvious respect for one

another demonstrated after the contest.

08:24:20 Look out for post at tp.com next couple days. Topic "How the computer/Internet has changed

my life last 15 yrs." (Preview: Not sure it has.)

08:25:34 @timoreilly Yes, and, aboveall, HOW you connect and BUILD lasting relationships.

08:27:07 Beware movie-like "first weekend" phenomena. In tech, sometimes things take a long time to

take off. (Think Microsoft and Dell vs Apple.)

08:28:24 @JCoreyINPUT Hey, Jae! Good to hear from you!!

09:07:12 @core77 In '89 the highways in SF Bay Area that did best were those with rubber joints! Keep it

simple!

09:08:45 God? Candidate: Wendy Kopp, Teach for America!!! (Read a little story yesterday about TFA's

1st foray into Mass.)

09:13:36 @aanteladda Sure. But life fundamentally diff? Presentations better? Relationships better?

Reach more than w/ syndicated column 150 papers?

09:14:57 @aanteladda I'm just wondering, that's all!! Fair to wonder?? Answer not a "slam dunk" either

way.

09:16:06 @aanteladda For those of us in "community of Tweeters" answer is obvious. But is it correct?

09:45:01 @goodwillnne Thank you. Is it horrible if I say that I'm still kinda happy with that book?

09:45:27 @peterfalkner All replies me personally!!!!!!!!!!!!

09:51:22 @peterfalkner Obviously not alys so responsive. Missed 36 hours when I was in ICU this past

weekend!! (No live computers allowed!)

11:09:30 @aanteladda Fair enough. But (and I'm just being provocative) are you getting sloppier about

research data?

15:02:24 Arnold Arboretum. Boston. Spectacular.

15:03:23 Arnold Arbretum. Sample. 12 of 32 people on cell phone/iPhone. Whatever.

15:04:11 Arnold Arboretum. Superb map! Superb signage! Both very big deals!

15:05:42 Arnold Arboretum. Boston MA is not Charleston SC. Say quiet "Hello" to someone you cross

paths with. In large majority of cases no response.

15:06:41 @dporter1 Rutland Reg Med Center: Even the veggie wrap was excellent!

15:07:25 @dporter1 In general, architecture-decor has significant effect on healing.

15:08:52 @aanteladda Sometimes I'll read 15 papers by someone, and decide no need to visit in person.

Mistake in 9 of 10 cases.

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7-April-2010

15:11:44 @aanteladda Support from an American friend who lives NZ 6 mos per year; continues

historical research at old speed or better.

15:12:44 @aanteladda I worry sometimes my questions not as sharp. "Let's see what pops up" is good

and bad.

15:17:16 @aanteladda Amen :-)

15:22:07 New technology at its best. Telemedicine. Perhaps millions will be able to stay at home longer.

15:22:51 Telmedicine also means, almost automatically, more attention to sorely neglected chronicare.

15:23:55 Do chronicare right, cut hospital admissions by ... (Whoops, so that's why we don't do much

chronicare.)

15:25:24 @samuelhorowitz Well, it's probably only 10 years since we started moving design toward the

top of agendas in general.

15:26:13 @samuelhorowitz Really good signs-directions seem to be very tough nut to crack, like good

zippers.

15:27:15 @AndreaLearned HYopefully, lenders too. Some but by no means all.

15:30:05 @gck789 Spring day like this at place like Arnold you can almost hear explosion of buds turning

to flowers. Car said temp 92F.

15:32:16 @PointSouthKOA Go running streets of Charleston, slowed to a crawl returning hellos :-)

15:33:57 @PointSouthKOA Grew up Annapolis. Went to college Ithaca NY, 1960. Literally remember

calling my mom, "They don't say hello back to you."

15:40:23 @samuelhorowitz Ab-so-lute-ly!!!

15:44:32 @Iconic88 Or at least ask, 10 times today, "What can I do to make your life easier?"

15:46:00 Once again, I gave the lecturette: What a godawful waste of time and emotional energy to stay

pissed off at someone.

15:46:52 If it's 2% your fault, then it's your fault. Apologize.

15:47:38 Say "I'm sorry" to anybody today? No? What are you, perfect?

21:53:40 @iannarino Hereby approved.

21:54:52 @gvmcmillan Thx!

21:55:28 @socialtrinity Excellent. Key word: ONLY!

21:57:09 @pauljansen You too :-)

21:58:25 @tsmcmanus I am so sorry not to be there. Still getting tests in Boston.

21:59:33 @IanMatheson It's a sign of gutless & weak to fail to take accountability!

22:10:56 Saw preview of The Joneses. The ultimate Brand You movie?

22:11:33 Sucker for political intrigue. Loved The Ghost Writer.

22:13:11 @tsmcmanus Love too. Under the impression it was an annual event. (Ended up missing an

easy travel week: Altoona. Buffalo.)

22:15:43 @petermello Speaking of Nike, Susan bought $60 running shoes today. In blind test, bet damn

few "amateurs" could discern diff $60 and $120.

22:17:49 @tsmcmanus Spent 6 yrs in Ithaca. Consider myself an old Western Tier boy.

Thursday, 8th of April.

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8-April-2010

05:29:31 @tonkawaman Complex issue! There's ritual "I'm sorry." And heartfelt apology. (I'm

Japanese-like in that I probably say it too much.)

05:32:22 @aanteladda Cannot imagine mastery of anything in less than 20 years. Cannot imagine fully

mined research topic in less than 50 years.

05:40:51 @nerio123 Way I like to put it, "If not this, what?" (Though it is a mighty aspiration.)

05:42:04 How can you inject EXCELLENCE into today's first meeting? (This 1st meeting is the only

marker of your professional life.)

05:42:42 At every meeting today, talk about EXCELLENCE as a measure of success in the topic under

consideration.

06:19:04 @markogregori Bingo! Have a great day!

06:20:12 What the hell was Nike thinking?

06:21:15 Re Tiger no one talks of abusiveness toward women. Why?

13:12:47 @tomlawso Ahhhhhh ...

13:15:47 Bravo: VT budget tight, but state crews cleaning up roadside Rt 30 , main artery from MA. Great

place not to cut $$$ if tourism is your bag!

13:17:09 @dondingee Not sure, but am sure I said unintended consequences frequently/mostly

out-number consequences.

13:19:27 See Gail Collins in NYT today. Sorry to say, didn't endear me to VA's governor.

13:23:25 @zefrank Like quote about designers being consigned in the afterlife to using their own

products.

13:24:10 Good "Detour" signage a gift from the Gods!

13:25:23 Love road construction delays. Means people working in numbers at relatively high-salary jobs!

(Construction unemployment abominable.)

13:46:59 ALL algorithms subjective.

13:51:38 @Greytdog Loathe "getting political" in my Tweets/Blog;invariably leads to torrent unproductive

of invective. But this was one for the ages.

13:57:22 @aristeia_dave Beautiful, and new to me.

14:04:11 @aristeia_dave I was taught by Chuck Bonini, another of the pioneers.

14:05:16 @aristeia_dave Still use my 40 year old Bonini text, with some regularity.

14:08:53 @barbaratruman thx

14:10:00 @aristeia_dave "Statistical Analysis for Business Decisions," William Spurr and Charles Bonini,

1st ed 1954.

14:44:19 @LeadershipNow 15K of McKinsey workbook version, which was very complete.

14:44:50 @Greytdog agree

14:45:33 @Mark_Parkinson What a diffference a "t" makes!

14:47:51 @industrialist Signage is life. the rest is details.

20:44:43 @Keith_Clark thx!

20:48:20 @Greytdog Thanks. I think?

21:47:46 ONCE AGAIN ... donation I wished to make not registered because of paypal imperialism. I am

bloody sick of paypal.

21:48:59 @MADconsulting What does Sir Walter have against deep sleep?

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8-April-2010

21:51:29 @MADconsulting What kind of a world would it be w/o H.L. Mencken? (A good Baltimore boy.)

21:59:19 @ahier Why can't stuff like make Page 1? Failure to take anti-hypertensive drugs is equivalent

to a West Virginia accident every 1.25 days.

22:00:56 Stunning! 89,000 preventable deaths per year (USA) if people took their anti-hypertension

meds! (Talk about a "Little BIG Thing"!)

22:05:07 @MADconsulting The bad news is that a woman has to be twice as good as a man to get a job.

The good news: That's not very hard. (Thatcher?)

22:06:51 @MADconsulting The problem with writing fiction is that you cannot hide behind purported facts.

You must penetrate the soul.

22:07:42 @MADconsulting Or even a wee tiny asterisk.

22:10:50 @lisacle Trying to donate. Visa option. But site not let me use Visa since I have a paypal acct

associated with my email address. Stupid!

22:11:28 @tomjedrz Of course not. And the point is?

22:12:31 @mjakubik Getting to the point that whenever I see the paypal option I retire frrom the field.

22:14:55 @musicbizkid New England Journal of Medicine. Yesterday. (Yes, buggers the imagination; and

would if it were 75% less.)

22:16:14 @TaraDiversi Agree with the plethora of such stats. But the general knowledge of them is ...

VERY LOW.

22:17:02 @TaraDiversi Health practitioners can help, but the info demands far more general attention,

anger.

22:17:53 @TaraDiversi Ever had a DOCTOR call you at home to see if you are taking your meds??

(Perhaps 2 weeks after a visit?)

22:33:51 @Greytdog Ray Kroc, McD's founder: "You've got to be able to see the beauty in a hamburger

bun." He did!!

23:27:04 For most MD specialists, answer is more tests, more meds, more procedures. This is VERY

often a wrong-headed strategy.

23:28:13 Body is a pretty cool device. In a lot of cases it goes about it's work quite effectively, and would

prefer to be left alone by docs, etc.

23:30:32 Americans have wonderful trait of leaping in and fixing things. In modern medicine this

frequently leads to too much un-necessary action.

23:32:59 @Calcrash I'd buy that if there weren't exceptions by the bushel in our giant system. U.S. med

landscape is big experimental playground.

23:34:13 @Calcrash Gross exaggeration. I've had many fine docs, especially away from "prestigious"

med centers, offer options and recommend inaction.

23:35:57 @m3sweatt But as you imply, there ARE success stories that we can learn from. Thousands in

USA.

23:36:57 There are a lot of maladies one carries about at age 67. Most ought to be left alone.

23:37:50 Every time I get a back ache I shouldn't expect the medical world to fix it, even with Cadillac

insurance.

23:38:23 My back hurt like hell this morning. And yesterday morning. So what?

23:43:43 Patient trick #1: Understand you are in charge. Trust no one. Become a student. BUT DON'T

LET THE PROCESS TURN YOU INTO A HYPOCONDRIAC!

23:47:50 @aanteladda And often not.

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8-April-2010

23:51:16 @m3sweatt Not expert, but my understanding is, for example, you could readily find

hundreds++ of patient-safety programs-experiments.

Friday, 9th of April.

07:02:56 Nirvana. Doc (internal medicine) & I in his office yesterday @ 5pm, googling effects of CT

scans, talking about evidence..

07:04:26 @ThatScottGuy Sure, point is I don't expect heaven-on-earth.

07:05:20 @IvanHernandez_ Come say hello.

07:07:15 @DressageDancer I do all that, and I'm perfectly okay. Point is I accept natural stuff, don't

expect "the system" return me to age 27 form.

07:07:53 @m3sweatt agree

07:08:32 @banuba Love Istanbul!!

07:14:00 @tomjedrz Yes, but support funding aggressive experimentation on, say, evidence-based med;

too bad tagged "death panels," "rationing."

07:35:18 HATE: "Can't do it, system screwed up." True! So what? ALWAYS EXAMPLES OF PEOPLE

DOING "IT" DESPITE CONSTRAINTS. Find 'em, learn from 'em.

07:49:54 @mikelitman When my environment is tidy, all of my creative juices run dry in very short order.

07:51:21 @shanemacsays 140 characters great, but you'll have to say a little more. whose expectations?

07:52:12 @FrancisAdams14 I thought SM was supposed to fix all that?!

07:53:25 @twishortinfo Nope. Just try harder! (And use my blog.)

07:55:16 Having prob installing something! Natural to blame your[stupid] self. DON'T. Instead put a price

on designer's head. Yr not stupid, he is!

08:13:18 @pawanrajs I stole it from Donald Normann, my fave design guru & Mr User Fiendly. (I bet

Steve Jobs would agree.)

08:13:58 @FrancisAdams14 ????????????

08:14:51 @FrancisAdams14 Impossible to be clueless about SM. It's whatever you want it to be.

08:19:01 @TimOBrienNYT Put Rubin on a bus too ...

08:19:47 @TimOBrienNYT Rubin-Greenspan-Clinton. Let the good times roll ...

08:21:01 @pawanrajs Truly good design takes into account probable stupidity carelessness.

08:22:15 @pawanrajs Not harsh enough. When was the last time you had "installation problems" with a

brand new car?

08:38:49 @pawanrajs Sold a boat years ago. didn't want to start every trip with an hour of playing Jr

diesel Mechanic.

08:39:40 @pawanrajs Friend, almost exact same boat 10 yrs later; about two switches and you were off

and gone.

08:45:53 @pawanrajs Baloney!!!!!!!!!!!!!!!!!!!!!!!! (Myth.)

08:46:31 @pawanrajs And the greater the designer's responsibility.

08:46:58 @pawanrajs I mean, what the hell is the point of the designer?

08:53:44 @pawanrajs Designer's raison d'etre is to heed me.

08:58:53 @pawanrajs Wonder # tech toys thrown out window (LITERALLY) last 10 yrs thx install probs.

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E;g. $400 printer. Beautiful sound as hit ground!

08:59:47 @pawanrajs Designer's measure is usability for bottom 25% user.

09:00:45 @roseytimes Agree, but not all specialists the same.

09:01:14 @pawanrajs No.

09:02:48 @pawanrajs Aren't you confusing tech treaks and those under 25 for the "other 80%"?

09:04:12 @pawanrajs wether med patient or tech toy user, my "responsibility" is damn low.

09:06:13 @pawanrajs Sorry, I am in a 20 year rage against user-unfriendly design. As I said, blame Don

Normann and Jacob Neillson (sp?).

09:07:42 @pawanrajs You should hear me at design conferences when I've got the bastards directly in

the crosshairs.

09:08:52 @chrisbrogan Pushups with one arm in a cast??

09:10:42 Jakob Nielson.

09:11:31 @studiolistic It is an honor. Oh damn, expectations kick in ...

09:14:35 @pawanrajs Absolutely, I push 'em 'til I piss 'em off. Why else show up? (Don't need the

frequent flyer miles.)

09:15:45 @sdrenick Am loathe to recommend my own books. But maybe In Search of Excellence.

09:27:28 @chrisbrogan "HAPPIER TO HAVE WRITTEN LAST YEAR."

09:28:24 @chrisbrogan I'l guarantee you, as far as one can, that you don't get jaded about a new book no

matter how many are in the bag.

09:32:11 @pawanrajs I've collected ton true horror stories. Tanks in anesthesiology. One brand on-off

left-right; other right-left. Lotsa dead bods.

09:34:53 @BobBurg Key to rapport building. Gotta be desperate to get yr message through to audience.

Only life goal at the moment. If not, stay home.

09:36:02 @chrisbrogan as the Aussies say, good on ya, mate!!

09:38:11 @chrisbrogan My prob, Chris, is I KNOW it's gonna take months longer than I imagine, and that

I'm not gonna have a life throughout.

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9-April-2010

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