Collaboration / Social Networking

Tom GreeneChief Information OfficerColgate-Palmolive Company

Colgate-Palmolive Company

Headquarters: New York

Industry: Global consumer products

Employees: 36,000

Revenues: $15.3 billion

Product sold in over 200 countries and territories

Four core categories

Oral Care

41%

Personal Care

22%

Home Care

23%

Pet Nutrition

14%

19%

Sales by Geography

27%

17%

23%

14%

Hill’sPet Nutrition

Europe/South Pacific

GreaterAsia/Africa

North America

Latin America

Our Challenge: Changing Workforce Dynamics

Globally managed and geographically dispersed

Highly matrixed organization

Increased telecommuting and remote work

Generation Y expectations

We Needed to Create a Work Environment that…

Facilitates collaboration across many time zones

Enables global teamwork

– Work in real-time

– Share / store documents

Fosters innovation

Improves personal productivity

Collaboration Tools

e-mail (Notes Domino)

Notes Applications (Notes Domino)

OurColgate Intranet (Domino)

eMeeting (Sametime)

eTeamroom (Quickr)

Blackberry (Domino Connector)

Connections (Profiles)

Implemented1993 - cc:Mail1998 - Domino

1998

2000

2002

2002

2001

2009

Approach: Design Principles

Global planning and design

Early experimentation – Test & Learn

Local pilots (small successes)

Internal marketing

Easy to Use – Simple is Better

eTeamRoom (Quickr)

Instant Messaging

eMeeting

Business Results

Progress measured through usage KPIs and surveys

Best practice sharing has increased

Better connections to the right people through Profiles

Business enabled through templates – no IT involvement

Lessons Learned

Higher expectation for application availabilityPilot approach helps get early learning Adoption of some tools is viralChallenges are more cultural than technicalSocial software adoption is challenging– Willingness to participate on Facebook / LinkedIn does not

always translate to the enterprise

– What’s in it for me?

– HR and Legal concerns