Toll Group\'s Quarterly Magazine
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Transcript of Toll Group\'s Quarterly Magazine
PM pays a visit to staff at Arndell Parkon page 4
DX Mail launches DX Expresson page 31
Toll Group’s quarTerly maGazine
Tolltoday Tasmania opens its doors to Toll executiveson page 26
June–augusT 2012
Toll is the asian region’s leading provider of integrated logistics services, generating revenue of a$8.2 billion and operating an extensive network of over 1,200 sites in 55 countries.
Toll has access to transport and infrastructure assets including road fleets, warehousing, ships, air freight capacity, ports and rail rolling stock.
These assets, when combined with operational expertise and technology solutions, are aimed at driving supply chain efficiencies to deliver best practice in supply chain management for Toll’s diverse customer base.
About Toll GroupMessage from Management 3
Toll Domestic Forwarding 24
Toll Specialised and Domestic Freight 33
Toll Global Forwarding 12Toll Global Logistics 14
Toll Global Express 30
Toll Global Resources 20
Community 36Wellbeing 49Staff Milestones 50
Toll Group 4
Contents
Head Office
level 7, 380 st Kilda road
melbourne ViC 3004 australia
T +61 3 9694 2888
F +61 3 9694 2880
www.tollgroup.com
editor
Danielle phillips
Group Corporate affairs
2 Tolltoday
Dear Colleagues
i was appointed to the role of Chief
Financial officer for Toll Group at the
end of last year, following Brian Kruger’s
promotion to managing Director. it
therefore gives me great pleasure to
be addressing you in my first Toll Today
message.
although i am relatively new to the role
of CFo, i am not new to Toll. i have
been with Toll for almost six years,
initially in my native new zealand,
then more recently with Toll Global
resources. over the past six years, i
have lived through our business’ strong
growth and today see many exciting
opportunities ahead of us.
and i think many of these opportunities
will come to us through one Toll. During
my time working in new zealand and
Toll Global resources, i have seen
first-hand the benefits of the one
Toll approach, especially from a cost
perspective in relation to purchasing
and procurement opportunities.
We have seen the benefits of this already
through Group-wide travel purchasing
and a single global Toll uniform range,
and are currently working on a bulk
fuel buying contract which will deliver
significant savings. alone, we cannot
achieve these benefits, but collectively
we have greater bargaining power and
can drive better value for money from
our suppliers.
One Toll approach brings exciting opportunities
another way which we stand to benefit
financially from behaving as one Toll
is how we win business. often, our
businesses are tendering for contracts
which alone do not have the capacity
or scope to be able to deliver. However,
when partnering with another Toll
business, together they can provide
a better customer proposition overall.
We must remember when tendering
as one Toll that we give our most
competitive price and think about the
bottom line benefit to the Group overall,
not just one single business unit. This
in turn will lead to more opportunities,
and more new customers.
like Brian and the rest of the senior
executive team, i am passionate and
excited about the benefits one Toll
can bring to our business. We have
everything to gain from acting together. i
encourage you all to think one Toll when
purchasing and tendering.
i look forward to seeing how you are
making one Toll work in your business,
and hope to hear many of your ideas as
i travel around the Group.
grant Devonport
Chief Financial officer
3JUNE–AUgUst 2012
MESSAGE FROM MAnAGEMEnT
The pm met with Toll linehaul and Fleet services general
manager, Bob Lovf and workshop supervisor, Charlie
Griffith for a tour of the arndell park workshop, stopping to
meet some of our heavy vehicle mechanics and apprentices
along the way.
The pm was in western sydney to praise companies such
as Toll for their contribution to the Jobs 1,001 campaign,
a national jobs initiative between employment provider
WpC Group and news limited’s community newspapers,
aimed at creating jobs across the country.
Ms Gillard praised Toll for its contribution towards growing
employment in australia, including a commitment to hire a
further 30 heavy vehicle apprentices by the end of the year.
“Toll has made an offer to engage 700 more staff over the
coming few months to do that extra work in a way that means
they are putting on 30 more apprentices,” ms Gillard said.
“This is a growing industry. a growing industry in our nation
and one in which we’ve got a comparative advantage, as we
take our skills to the region in which we live.
“We will not only see additional demand for transport and
logistics in our own country, as we export the goods that
we know that asia wants to buy from us, we’ll actually see
demand for our expertise in transport and logistics directly
in the countries in our region.”
Toll’s total staffing numbers, including all full-time, part-time,
temporary, casual and apprenticeship positions, have grown
by around 100 per month since september last year, adding
to the total of over 20,000 people Toll employs in australia.
if roughly the same continues, it is assumed we will have
grown by about another 700 employees in australia by
year’s end.
special thanks goes to Bob lovf and national workshop
manager, Scott Walsh for their time and effort in organising
the day.
To read more about the programs offered by Toll linehaul
and Fleet services, and meet some of our apprentices, go
to page 35. <
PM pays a visit to staff at Arndell ParkIt’s not every day you have the Prime Minster of australia looking over your shoulder as you work, but that’s exactly what happened to some lucky Toll Fleet workers in western sydney in april.
4 Tolltoday
TOLL GROUP
AbOvEToll linehaul and Fleet services workshop supervisor, Charlie griffith, presents the prime minister with flowers and a gift – a custom-made piston – as a memento of her visit.
FAR LEFTToll linehaul and Fleet services apprentices and employees prepare to meet the pm.
LEFTThe pm meets some of our heavy vehicle mechanic apprentices during her visit.
5JUNE–AUgUst 2012
TOLL GROUP
as we head to the end of the financial year, we have
some timely reminders in relation to your employment
with the Toll Group and in particular, in relation to your
superannuation fund.
Emergency contact details – are these up to date?a very important detail for each and every Toll employee (and often overlooked) is an up-to-date emergency contact.
Toll employees who can access their pay slips online can
set up their own emergency contact details. if you are in this
category we would ask you to ensure that you check the
emergency contact details Toll holds for you.
if you do not have access, you need to request an emergency
contact details form from your manager/supervisor, then
complete and return the form to your particular payroll
department so these details are properly recorded.
Does your super fund have your correct address? your super fund will shortly commence sending end of year
statements. it is the responsibility of employees to ensure that
their super fund holds the correct personal details. please
check that yours is up-to-date.
Have you completed a beneficiary form for your super fund? Have you recently been married, divorced, remarried, or had
more children? if so, is there a need to amend your nominated
beneficiaries? make contact with your fund and ensure your
nomination of beneficiary is up-to-date.
Important information regarding your superannuation fund and employment details
Is it time to review your investment strategy? Do you need to review your investment options within your
superannuation fund? you may be able to do this online or
speak to a representative from your superannuation fund to
arrange these changes.
Financial planning solutions at Toll your financial security and wellbeing are paramount, which
is why at Toll we were very pleased to introduce financial
planning offerings last year. These are competitively priced
and easily accessible through anz Financial planning and
outlook Financial solutions*. you can find out more by going
to quick links-Employee Benefits on the intranet, or the
news section in the superannuation portal, also accessed
through the intranet.
if you would prefer more information on financial planning
or how to select a financial adviser, you may contact other
industry bodies such as, the Financial planning association
of australia ltd www.fpa.asn.au or the australian securities
and investment Commission (asiC) on 1300 300 630 and
ask for the booklet Getting Advice.
should you wish to discuss any of the above points further,
please email Cheryl Barbary, group superannuation manager
at: [email protected] <
DISCLAIMER *Toll does not endorse or recommend use of either company. Both firms were approached to provide you with access to a cost effective advice solution if you wish to access one.
6 Tolltoday
TOLL GROUP
Single web presence project gets green lightafter six months of building a business case to develop a single website for the Toll group, the project team has won the backing of the board and the group senior executive Committee (gseC) to progress to the development stage of the new One Toll website.
The project will finally bring together the 73 websites, that
currently represent Toll and its services online.
The single Toll website supports the one Toll vision; decisively
conveying a consistent integrated approach to the way we
do business to an online audience as well as our many
stakeholders around the world.
as well as revamping the existing web presence, the site will
be actively managed and provide:
•a consistent Group-wide website structure for corporate,
divisions and business units.
•an integrated common look and feel that promotes
the Toll brand and supports cross-selling of services.
•a more personalised customer experience and
multi-regional, multilingual content.
•The ability for content to be updated on the website
by business and nontechnical people, providing the
workflow so that content can be created, reviewed
and approved.
During the next 15 months, the project team, led by Jeremy
Lewison and supported by Group Corporate affairs and
Global information services, will be undertaking a design
process with people throughout the business. The build
and roll out will then follow the design phase with the
launch of the new site slated for mid-2013.
Throughout the initial scoping phase of the project,
Jeremy said he and his team have been overwhelmed
by the support of Toll people across the business.
“We are extremely grateful for the participation so far
and will be calling on this again as we progress into
the design and build phase,” he said.
“This is a website for the whole Toll Group and we want
everyone to feel like they are a part of it. at the end of the
day, the single website needs to be a useful resource for us
and our stakeholders, and we are grateful for any feedback
and suggestions.”
if you would like to be involved in the consultation process for
the next phase of the site or have any questions, please contact
Jeremy at [email protected] <
bELOWsome of the current 73 Toll websites that will be brought into the new single site.
7JUNE–AUgUst 2012
TOLL GROUP
students from the Catholic agricultural College Bindoon,
are getting their hands dirty, thanks to a new workplace
learning opportunity recently piloted in perth. The program
is the product of cooperation between the college and Toll
express, Toll linehaul and Fleet services, and Toll intermodal.
The agricultural college, located about an hour’s drive north
of perth, is a unique combination of a secondary school and
a working farm. as well as being assessed on their classroom
work, students are given the opportunity to show their ability
with the tools and skills required in the day-to-day running
of a working farm.
Toll working environments are a good match for the college,
which attracts young people who love hands-on work with
machinery, whether using it in farm operations, or taking
it apart for maintenance and repairs. The program has an
emphasis on allowing the students to become engaged in
meaningful and serious work.
The college’s vocational education specialist, Theresa Okely,
who has been working with Toll’s Western australia chaplain,
Ken Maley, to design and launch the pilot, is delighted to
be able to offer her students a ‘real world’ experience of
working life.
AbOvEmechanic, Clinton McCain instructs Joseph Pollicino (16) at the Toll linehaul and Fleet services workshops, newburn, Wa.
Theresa said, “The success of this program can be measured
in extent to which our students gain an understanding of
what it means to be employable, and how it feels to be part
of the workforce.”
according to Jason Holmes, group business development
manager, the program is a win-win for all concerned, helping
young people gain valuable experience, as well as an
investment in the future of the transport and logistics industry.
Jason said, “Toll and the transport industry in general needs
the next generation of workers looking to our industry as a
positive career option, this can only happen by exposing
these young people to the best that the transport industry
has to offer.”
Jason has added a significant resource to the program,
arranging for a decommissioned prime mover to be given to
the college as an invaluable aid to heavy transport training
and education.
Bindoon student, Joseph Pollicino, pictured with Toll linehaul
and Fleet services mechanic, Clinton McCain, sees the
program as a way of experiencing the career he wishes to
pursue. “i am enjoying this opportunity as a stepping stone
to my career.” <
Toll partners with WA college to offer training
8 Tolltoday
TOLL GROUP
you may have read in the annual report that in July 2011,
Toll signed up to the australian employment Covenant (aeC); an initiative to source 50,000 jobs for indigenous
people across the country. Through this, Toll committed to
creating 1,000 employment opportunities for indigenous
people over the next decade.
This is our public commitment to helping bridge the gap
between indigenous and non-indigenous people, as well
as creating a safe and welcoming workplace for indigenous
employees.
To achieve this, we are now working on developing a strategy
that will ensure Toll becomes an employer of choice for
aboriginal australians and Torres strait islanders, as well as
for all other members of the community.
The first step in doing this is to develop a reconciliation
Introducing the Toll indigenous engagement program
action plan (rap) for Toll in collaboration with our internal
and external stakeholders. During this process, we will be
speaking to people across the business and would be keen
to hear your thoughts.
as part of this process we will be looking at ways to build
business relationships with the indigenous community. one
of these methods will be by joining the australian indigenous
minority supplier Council (aimsC). This membership will
give us access to a wide range of indigenous suppliers and
partners. more information about the aimsC will shortly
be available from the Toll Group intranet under the Group
Procurement section.
if you have any questions about the program, or would
like to be involved in the planning phase, please do not hesitate
to get in touch with Danielle Phillips, Group Corporate Affairs –
on Thursday 22 march, 10 of Toll’s most successful female
leaders in Victoria, acted as role models and ambassadors
for our industry at a luncheon aimed at encouraging young
women to join the transport and logistics industry.
The luncheon, organised by the institute of supply Chain and
logistics, brought together 200 female high school students,
their careers teachers, transport and logistics professionals,
and key local business people to discuss the benefits of
working in our industry and the opportunities that are open
to women today.
Held at the famous Flemington racecourse in melbourne, the
home of the melbourne Cup, the event was an opportunity to
hear from some of the country’s most inspiring female leaders
from industry, politics and the military, as well as share stories
of career development with young women.
Toll women inspire future logisticiansLesley Staples, Group Director Human resources at Toll
attended the luncheon and was overwhelmed at the positive
response from the people there on the day. she said, “it
was really encouraging to see so many bright young women
attending an event about our industry. With a traditional
low intake of female employees, the transport and logistics
industry has a lot to offer young women today, and i think we
inspired a few to look a little further into a career in logistics
at this event.
“There is a lot of work to do to educate and enthuse young
people about joining us when they graduate from school or
university. Taking part in more events like this will certainly
help get us known among this target group.” <
9JUNE–AUgUst 2012
TOLL GROUP
This in focus highlights the work of managed Transport
services (mTs) headed by Gerard Gibney.
MTS was created to solve a problemmTs was established in 2004 with the purpose of supporting
some of Toll’s major customers. These customers, including
Coles and unilever, had large, complex transport models
and were looking for control and a simple methodology that
offered standardisation, while still maintaining the experience
and expertise their staff had developed over many years.
Clients needed a logical solution allowing freight to be moved
the correct way with the appropriate service option. The
customer’s service promise had to be honoured, but in the
most cost effective way.
rather than leaving these calculations to individuals, Toll
developed a systemised model that made sure Toll’s vast
range of services could be used more efficiently and simply
by the customer. They were, however, supported by agreed
business rules which executed the right choices to meet
the service promise for the agreed cost, incorporating the
experience and expertise.
savings
savings are achieved by:
•reducing administrative costs. mTs has a centralised
settlement function which is automated for all Toll business
units, providing one central Toll invoice.
Toll Group business Development
•automating the choice which determines the most efficient
transport provider and service to use. This therefore ensures
freight is moved the correct way with the appropriate service
option, thereby reducing waste and cost.
•combining open orders in the system. The opportunity
to consolidate is always available throughout the day,
minimising duplicate shipments to the same address
on the same day which reduces transport costs.
•dedicated support. although delivered by the internet for
fast deployment, mTs is also supported by a call centre
to resolve queries related to how to use the system or
transport issues. in some cases mTs have onsite
planners who utilise the system as their tool for action
and communication to deliver transport management
on a day-to-day basis.
The strategy
Toll wanted its large range of services to be deployed in the
best possible way in order to retain our customers as trusted
partners. in response, Toll proactively sourced and built
mTs at great expense. it should be noted that mTs is not a
software house; but rather a premium transport and logistics
offering. To that end, Toll wanted its mTs service provided
when prudent or as required. The current Toll business model
operating within business units is very efficient.
However, some customers need and/or want the breadth of
service range available, in short one Toll.
Managed Transport Services in focusgroup Business Development (gBD) works with businesses across Toll to attract new customers and offer existing clients a better solution to meet their logistics needs. Implementing the One Toll initiative through sales, gBD brings together Toll business units to offer the best solution to the customer.
10 Tolltoday
TOLL GROUP
mTs can cater to all customers, providing options from a 4pl
service via its premium package, through to smaller options
for users just wanting three or four business units coordinated
in the best way, which is provided through the integrated
Transport management (iTm) offer.
Communication is key
each stakeholder in the customer distribution network needs
to be in the communication loop. The system not only makes
sensitive calculations and plans shipments to offer the best
equipment utilisation and booking information, it completes
this safely ensuring driving hours are not breached. mTs
communicates to all those involved (providing line level detail
where required), detailing what is coming and when, as well as
days in advance via asn’s and system generated manifests.
The information is electronically sent to warehouses for picking;
to distribution centres for receiving, to transport companies
for full load equipment planning, and even for receivers of a
single parcel. all necessary paperwork (which is acceptable
to all business units) is also provided via the system.
account managers are available and Kpi reports are easily
created so the customer only need see one Toll contact if
that is the preference.
MTs today
mTs today has a range of service offers to support small
users through to large companies who want the same thing.
Transport functionality and flexibility is increasingly becoming
a challenge in today’s environment. making transport more
efficient means less waste, and as a result less costly. it also
lends itself to a greener environment as truck usage is more
efficient. mTs offers visibility, communication, control and
standard approaches to what has always been a complicated
and ever changing environment.
mTs is here to help if you are a Toll customer using one
or more Toll business units and want to explore a different
model. as a manager or sales representative, if you believe
mTs can help one of your customers please contact us. mTs
will happily meet with you or the customer to determine if we
can be of assistance.
please contact either Michael Williams, sales and operations
manager at [email protected] or Gerard
Gibney, national manager at [email protected] <
supply Chain
solutions
managed
Transport services
Business
Development
Tender management &
industry / Client analysis
Damain Bishop
Group Director,
Group Business Development
11JUNE–AUgUst 2012
TOLL GROUP
TGF welcomes latest European GM
Marinus uleman is Toll global Forwarding’s new MD for The netherlands. Marinus has been with our Dutch operations since 2005, when he joined predecessor Baltrans along with other colleagues from TnT Freight Management.
most recently branch manager of the rotterdam office
before his recent promotion to country mD, marinus
is now in overall charge of a fast-growing multi-modal
forwarding operation with branches in amsterdam (airfreight
and accounting) and rotterdam (ocean), employing 35 staff.
Highlights of the business include its strong ships’ spares
business, taking advantage of rotterdam’s role as a major
port surrounded with marine engineering industry. more
remarkable is Toll Global Forwarding’s airfreight-based
perishables exports business, which was a major contributor
to its staggering 900 per cent growth in 2011 – shooting 46
places up the iaTa league table to finish a highly-respectable
ninth behind some formidable competition!
another interesting mainstream business sector is exporting
glasshouses. it’s no surprise that The netherlands – with
its world-renowned horticultural industry – is also a leading
producer of the structures used by growers. Toll has made
such a name for itself in this specialised business, that it
handles exports for many of the main manufacturers, shipping
to markets including Greece, mexico, north america and
even australia.
The first thing that strikes you about marinus is his unexpected
accent, for one with an obviously Dutch name. it’s strongly
irish – but the explanation is simple: his father is Dutch, but
his mother is irish – and he lived in Cobh, Co. Cork for
the first thirteen years of his life. marinus thinks ireland
may also be responsible for his love of shipping, “i blame
watching the comings and goings of ships through the
port throughout my childhood, for my later decision to
join the industry.”
of his new post at Toll, he added, “The key elements of our
success in the past few years have been the combination
of dedication, enthusiasm and commitment of our staff
towards our clients. i’ll be looking to continue to build on
that strong base we have established and to progressively
develop new areas of expertise in our business. The strong
global presence and diversity of the Toll Group will clearly
be a major stepping stone towards a very promising
future for the forwarding division.” <
LEFTMarinus uleman, new Gm for The netherlands.
12 Tolltoday
TOLL GLObAL FORWARDInG
The new man driving Toll Global
Forwarding’s sales effort in the
europe and middle east (eme) region
is Gerd Kux, a 38-year veteran of freight
forwarding and logistics. He took up his
new post as regional director, marketing
and sales on 1 January.
Gerd has an impressive list of jobs under
his belt. He began his career as an
apprentice at Kuehne + nagel, earning
a degree in freight forwarding. on
returning to the company after national
service, he spent time in iran and Hong
Kong. He went on to hold a variety of
senior management posts at Hellmann,
Calberson, Kuehne + nagel (main
board director), TnT (Ceo Germany)
and panalpina (eVp ocean, Germany).
most recently, he held the post of global
director, sales and administration at
Hellmann Worldwide logistics, based
in Hamburg.
now at Toll Global Forwarding, Gerd
will manage the company’s eme sales
and marketing functions covering 44
branches in 12 countries. although
based with the eme senior management
Gerd’s home: his customer’s office!team in zurich, he doesn’t expect to
spend much time in the office. Gerd said,
“my early priority is going out on the
road and selling our services, playing
to our strengths. pr and advertising
are obviously important, but you also
have to show your face. my home is my
customer’s office.”
“We can really steam up our exports
from europe and the middle east to
australasia and asia, because we have
such a strong network and resource
there, but we have to go out on the
streets and tell customers about it more
often.”
Why did Gerd quit one of the highest
profile jobs in the business, working with
a well-established operator, to take on
such a demanding role with a relative
newcomer in the eme region? Gerd
believes, “Toll is forwarding at its best.
Being here takes me back to my roots.
This is about building from a relatively
low level by putting in all the skills and
the effort, and watching it grow. it’s an
exciting new challenge and i’m really
pleased to be part of it.”
Toll Global Forwarding’s regional mD
of eme, Hakan Bicil, said, “We are
delighted to welcome Gerd to our team.
He brings with him a vast wealth of
experience at senior management level
in major organisations, which will be
invaluable as we build up our presence
among the world’s largest exporters
and importers.” <
AbOvEgerd Kux, new eme regional director, marketing and sales TGF.
When it comes to international trade
the world is one market and to
be truly competitive, we must embrace
globalisation.
as such, Toll Global Forwarding in
australia and new zealand has taken
the concept of offshore processing and
reinvented it, dealing with the traditional
negatives in a unique way – by being
fully inclusive.
recognising the potential impact on
customers and our people, TGF anz first
reviewed their own business structure
and modelled it to accommodate a new
organisational design that does not
differentiate between local and offshore
staff – whereas the traditional business
model isolates the offshore group. This
led to the creation of a business support
unit (shared services) consisting of a
‘virtual’ team, made up of people from
all around australia, new zealand
and China. This move was possible
Innovation through globalisationpartly because of the advancements
in technology, but mainly because we
simply decided to stretch the envelope
and pursue absolute efficiency using
any advantage available, leveraging
from our own network capability and the
additional resources available through
the broader Toll network.
our two primary objectives are to firstly
enhance customer experience and
secondly to achieve this while becoming
more competitive in our market. When
it came time to consider scope, we
made our biggest decision – depart
from the traditional offshoring model
of limiting scope and instead become
‘inclusive’. rather than isolating tasks
and functions and allocating them
to a stand-alone offshore group, we
included as many tasks and functions
as practicable and included a broad
range of people and skills from a range
of geographical locations into that
group. simply there is no ‘them’ and
‘us’ and from a customer perspective,
which provides a seamless solution.
The most recent addition to shared
services group is being recruited and
trained in China. This is being done with
the support of our shanghai colleagues
and the team is located within a Toll
Global logistics facility in the outskirts
of shanghai. This co-operative model
between TGl, TGF anz and TGF
China has seen benefits for all the
parties involved, financially, culturally
and commercially due to increased
communication, better networking and as
a consequence, a better understanding
of the activities and requirements of each
Toll business unit.
Where to from here? Well as we have
discovered, there are no boundaries,
no borders, no limits to what we
can achieve. <
13JUNE–AUgUst 2012
TOLL GLObAL FORWARDInG
A One Toll challengeTransporting 55 trees from Thailand to Singapore
When Toll global Logistics in singapore won a contract to bring 55 trees from Thailand to singapore, they knew this was going to be a challenging operation, but they weren’t quite sure just what was in store.
TGl singapore’s specialised feeder team was recently
awarded the project through Gle logistics singapore
to ship 55 trees that Resort World Sentosa had purchased
from various parts of Thailand.
Working with Toll Global Forwarding in Thailand, the primary
scope of this project was to provide a set of tug and crane-
barge named Toll Cengal and Toll 1819 respectively to be
mobilised to maeklong port in Bangkok where the trees would
be loaded for export to singapore.
Toll’s responsibility was to make sure that the 55 trees were
safely chaperoned by our tugs and barges to singapore.
This included the safe loading of the cargo, and ensuring
that they were firmly secured to withstand the challenging
sea conditions. The journey of 850 nautical miles back to
singapore was one which could potentially cause problems
due to unpredictable conditions.
The singapore team is no stranger to vessel chartering and
operation, but it was the first time they had carried delicate
forestry assets. The team had to source a reliable and
competent logistics provider who could handle the loading
operation at Bangkok with care and precision.
The situation was made more interesting when Thailand
encountered the country’s worst flooding crisis in the past
three decades. By early november, although the flood was
seemingly under control, the aftermath resulted in some
problems at the port of origin. Firstly, the road conditions on
some of the main trunk roads leading to Bangkok were very
bad, to the extent that they were not roadworthy making the
transportation of the trees from the north to the main port
almost impossible.
This problem was compounded by the conditions at the ports.
There was congestion at the main ports in Bangkok due to
the excessive backlog of activities following the flood crisis.
The earlier plans to load at the main ports in Bangkok were
no longer going to work.
The shipment was delayed from mid november to late
november, to wait for further receding of the flood waters
for improved port conditions. This was the beginning of what
seemed like a challenging assignment.
maeklong port, which is almost 100km south-west of Bangkok,
was identified by the shipper. This was not the preferred venue,
given that it is a small fishing port and lacking in infrastructure
and facilities such as lifting gear.
Thankfully Toll Global Forwarding Thailand sprang into
action and came to our assistance; amidst their domestic
flooding problems that affected many of their staff and family.
Mr Monthian, an experienced project manager was appointed
to coordinate the port usage, lifting equipment and stevedoring
gang to carry out the loading operation of the 55 trees.
The vessels left singapore on 17 november and reached
maeklong port on the evening of 28 november, after a gruelling
12-day sea journey fighting monsoon conditions and waves of
8m on average. The trees were already lined up at the wharf
of the port awaiting loading.
The TGl singapore, TGF Thailand and port working teams
arrived at maeklong port at the first light on 29 november.
admittedly, this was also the team’s first experience in
loading and securing trees onto barges. The lifting and
lashing operation was very gentle and slow initially, due to
the unique characteristics of the cargo and adhering to the
strict requirement from the shipper that all trees have to be
firmly secured and remain upright till arrival at port of discharge.
However, momentum soon picked up as the hours passed
and by midday we were clocking an average of 15 minutes
to lift and lash each tree. By 10pm that day all trees were
loaded onto the barge, and the lashing work was completed
a few hours later.
The morning of 30 november was spent on the final inspection
of the lashing by the shipper and cargo owner. The inspection
was stringent as the shipper had recognised that this was a
difficult assignment and anticipated the rough sea conditions
that came with this project for the return journey to singapore.
after the final formalities from the Thai Customs and
immigration department, the vessels set off back to singapore.
bELOWone of the greatest challenges was to ensure the trees were kept upright for their gruelling sea journey home.
14 Tolltoday
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The home bound journey was made easier with the tail wind
assistance; there were occasional high sea waves of 8m,
when the vessels were heading around the Gulf of Thailand
and Kuala Terengganu areas. other than that, it was smooth
sailing and the vessels safely reached singapore water on
the evening of 9 December.
in the early afternoon of 10 December, after the immigration
formalities and port clearance, the vessels sailed into the west
landing zone at resort World sentosa (rWs). The excitement
was great as our customers and officials from rWs waited at
the wharf. The constant clicking of the cameras as the barge
approached them signalled joy and relief. Together with the
customers and officials from rWs, TGl staff welcomed the 55
trees and gave ourselves a pat on the back for a job well done.
Congratulations to the singapore specialised feeder team
and Toll Global Forwarding Thailand team – another one Toll
mission accomplished. <
AbOvEThe first ‘gaint Thai bonsai’ to be hoisted.
15JUNE–AUgUst 2012
TOLL GLObAL LOGISTICSTOLL GLObAL LOGISTICS
Toll Global logistics’ Contract logistics team is proud to
announce it has been named as the winner of the
optus Business mobile app Faceoff competition. The
competition asked for companies to submit ideas that could
be implemented on smartphones with the winner securing
a$30,000 in funding to develop the idea into a fully-functional
smartphone application. The team made up of Kane Pitman,
Charni Cargill, Stephen Carroll and Nick Dabner, were excited
to receive the large cheque courtesy of optus Business.
of 97 entries, the driver fatigue management application
entry from Contract logistics was shortlisted and ultimately
awarded as the winner. The idea stemmed from the complexity
seen when training drivers about the procedures and
compliance requirements for fatigue.
Fatigue compliance requires complex calculations to be
performed by the driver and the fleet allocator to ensure
correct breaks are taken during shifts, over 24, seven and
14 day rolling periods for multiple fatigue schemes over
multiple jurisdictions and timezones.
The application assists here by providing the driver with an
easy interface to log their work and rest periods, while
providing advice regarding rest and driving time calculations.
Contract Logistics wins Optus business app competition
The idea is to move the complex calculations to the mobile
application to make it easier for everybody involved, particularly
the driver. all the data is kept on the driver’s phone and can
be used to support fit for work statements, although the
application doesn’t replace the legal requirement for log books.
The application development is being carried out by optus
Business’ mobility partner mobiliseiT and will leverage the
axiom iT technology already in use within the Contract
logistics business. The application is to be provided free to
any user who wishes to download it from either the apple or
android app stores. all the information remains the property
of the driver. The intent is to address an industry-wide safety
issue by providing better technology in place of paper-based
solutions. The application is due to be released later in 2012,
and we will let you know when it is available for download.
Well done to Kane, Charni, stephen and nick for taking the
initiative to make fatigue a little easier to manage.
Kane pitman, national risk manager, said “Winning this
award builds on our strong safety culture, improves the tools
available to our business users and supports our strategy to
mitigate all possible fatigue risks.” <
AbOvEThe winning team collecting its cheque from optus:
stephen Carroll, strategic Development manager, Toll Contract logistics (top left).
Charni Cargill, was organisational Development adviser, Toll Contract logistics (bottom left).
Kane Pitman, national risk manager, Toll Contract logistics (1 from right).
nick Dabner; Business solutions manager, Toll Contract logistics (right).
16 Tolltoday
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on 9 January 2012, automotive’s parts logistics service
successfully launched its newly awarded Holden contract
located just behind the vehicle assembly plant in edinburgh
park, south australia.
The site is now the largest cross dock/warehousing facility
managed by the automotive team in australia. operating in
line with the vehicle assembly plant, this provides Holden
with the resources required to manage practically all of their
Automotive’s parts logistics service sets up in South Australia
imported components needed for the production of the Holden
Commodore and Holden Cruze models.
This new contract has been awarded for three years with a
possible one plus one year performance-based extension.
This new contract is a huge boost to our south australia
operations and we believe will provide a strong launch pad
for further expansion in the region in the coming years. <
AbOvEThe Holden intercontinental Cross-Dock.
Toll Global logistics has been awarded three Johnson &
Johnson (J&J) third party logistics (3pl) service awards
for best warehouse management, best customer service,
and best group contribution across its regional distribution
centres in China.
The company’s regional distribution centres in China
were recognised by J&J’s customers as the best supplier,
consistently offering a first-class delivery service with zero
complaints. Toll’s shanghai distribution centre made enormous
contributions by switching 3pl projects in the eastern region,
working with J&J in developing improved transportation
services.
Felix Zhang, Johnson & Johnson’s consumer China supply
chain director, congratulated Toll and said, “managing the
supply chain for fast moving consumer goods (FmCG) can be a
complex practice today. We are happy to have Toll’s know-how
and their positive efforts and dedication in understanding our
business requirements in China, which has helped optimise our
J&J warehousing and transportation processes and enhanced
delivery service for our customers at our end”.
Toll Global logistics president and Ceo Wayne Hunt said,
“Toll is particularly proud to be recognised by such awards
from its customer J&J, a 125 year old global brand, and we
will continue to work with J&J to support its commitment to
its customers in China.
“These awards are a reflection of our robust capability to
handle the FmCG sector for multinational corporations, and
is a testament to Toll’s commitment in providing unparalleled
service in the asia pacific region. local people and local
knowledge means we’re able to work more effectively for our
customers,” mr Hunt said.
With an asia pacific focus but also with a global reach, Toll
is constantly acknowledged for its innovation and service
excellence by its customers in the region. Toll Global logistics
has previously been recognised with a 2011 supply Chain
asia logistics award, and a Global supply Chain Council
2010 CHaina award. <
Toll wins customer awards from Johnson & Johnson in China
AbOvEThe team from Toll Global logistics receiving their awards.
17JUNE–AUgUst 2012
TOLL GLObAL LOGISTICSTOLL GLObAL LOGISTICS
bELOWThe participants of the Toll Global logistics india Continuous improvement workshop, held at the Chennai logistics Centre.
One Toll philosophy brings CI to ChennaiIntroducing CI to TGL in IndiaWith the demonstrated success of the Ci program in australia,
shannon Wright from the Ci team travelled to Chennai, india
to assist the local team review the business operations of
one of their major contracts and implement the foundations
of the Ci program.
The customer was concerned about the upcoming peak
season and Toll’s ability to successfully meet their service
Kpi’s during this period, which would then negatively impact
on their growth strategy for the region.
To begin, key stakeholders were assembled from both Toll and
the customer. a Ci workshop to understand the key principles
of the program was held. The business flow was drawn on a
material information flow analysis (miFa). a gap analysis was
performed of the current processes and procedures which
identified issue points and these points were collectively
brainstormed for solutions. Ci tools were used to capture
relevant data, identify opportunities for improvement and
monitor the daily operations.
an important step was the development of critical Kpi’s based
on key business triggers, the operation was then able to react
accordingly to changes. This led to correct performance
management processes.
The Ci program rolled out in Chennai was a shortened version
of the australian program. The program had some great early
wins. These were quickly recognised by the customer and
over the next four weeks, the program started to become part
of the operations culture and the customer’s confidence in
our operations improved, as well as the overall relationship.
CI leading to more work opportunitiesas a result of improved results achieved from the Ci program
by the local management team, as well as the customer
relationship building performed by both the regional
management and business development teams in singapore
and Chennai, Toll has been invited to tender for additional
work with the customer’s supply chain operations both within
Chennai and in other regions of india.
The Toll Global logistics india management team was very
happy with the operational visibility of the Ci program, as well
as the structured process around the operations management
and problem solving processes. Due to this, they are now
looking at applying the program to other businesses within
india.
Both the australian and indian TGl management teams, as
well as our corporate management team in singapore, have
agreed this is a clear example of how embracing the one Toll
philosophy and sharing our experience, resources and skill
sets, has worked to strengthen Toll’s reputation of being the
number one supply chain solutions and logistics provider in
the asia pacific region. <
Toll Global Logistics embraces Continuous ImprovementFor the past two years, Toll global Logistics has been rolling out a Continuous Improvement (CI) program across its australian operations. This program is built around the lean philosophy of reducing waste in our business. The program has delivered some great outcomes in the areas of people, cost, service and quality for our businesses, which have been noticed by our corporate office in singapore. Here are a few examples of how TgL is implementing CI in its business around asia Pacific.
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Toll Global Logistics’ Customised Solutions holds Continuous Improvement conference
Toll Global logistics Customised solutions has recently
held its second annual Continuous improvement (Ci)
conference in melbourne.
With attendees including the Customised solutions leadership
team, business managers and operations managers from
across the country, the conference was an opportunity for the
operations teams to get together to review achievements to
date, and plan the next steps in their Ci journey.
The 2012 conference focussed on delivering measurable value
to customers and the business through focussed improvement
initiatives, building on the inaugural 2011 conference which
concentrated on setting up the 5s+1 program to organise
workplaces, increase efficiency and reduce waste.
presentations from the operations team throughout the
conference examined case studies on focussed improvements,
team communication, the benefits gained from the 5s+1
program, and in2share; an internal information sharing medium.
The leadership team took the opportunity to present business
improvement plans for each state, having assessed the
business against a set of criteria to measure Ci maturity, and
set the overall score targets for the following year.
Day two of the conference comprised a series of site visits
to look at Ci in action, including the Kmart DC in Truganina,
the confectionery and fashion DCs in altona north, unilever
at Knoxfield and the Kraft DC in Dandenong.
General manager, Chris Pearce, outlined in his opening
address, the importance of Ci to Toll. He said, “Continuous
improvement helps our teams think differently about how they
go about their daily work, and delivers measurable value to
our customers, while providing our teams with the tools and
training to achieve and measure success. The 2012 conference
provides a great opportunity to share knowledge, best practice
and offer feedback, while sparking new ideas.” <
AbOvEDelegates at the Toll Global logistics’ Customised solutions Ci conference.
19JUNE–AUgUst 2012
TOLL GLObAL LOGISTICS
Toll’s work inside The Democratic Republic of the Congo
neil passfield, global Hse and security manager for Toll
remote logistics gives us an insight into working in The
Democratic republic of the Congo (DrC) during the recent
monusCo contract.
one of the challenges facing Toll remote logistics is the ever
changing environment in which it operates.
The monusCo project office is located in Goma along
with an administration office located in the capital Kinshasa.
There are eight main fuel sites including Goma, Bukavu,
aru, Kalemie, Beni, Bunia, labumbashi and uvira.
The DrC has historically been a challenging location in terms of
security, business dealings and general day-to-day operations,
not to mention the active volcanoes that pose a threat by the
sheer nature of their potential to erupt at short notice.
another security issue which we had to deal with during the
contract was political unrest. in november 2011, the country
held its presidential elections. in the months leading up to this
significant event, it was identified that some critical planning
needed to be made to ensure the safety and security of all
Toll remote logistics staff working throughout the country.
in cooperation with the project, corporate and Hsseq teams,
extensive security planning was undertaken. This included a
visit to each site to develop and implement an emergency and
evacuation plan, establish close liaison with the un security
personnel to ensure cooperation communication and support
Working safely in The DRC
should the need arise. planning also included the relocation
of non-essential staff to neighbouring countries allowing for
the vital administrative tasks to continue.
a command centre was established in the accommodation
villa in Goma, with updates and communications checks
undertaken at regular intervals, between sites and also to
head office in Brisbane.
Whilst there were a number of incidents as a result of the
public disorder surrounding the election process, no
Toll remote logistics personnel were directly affected.
The planning and implementation of the processes used in
this situation will serve as the model for future operations.
The smooth and successful manner in which it ran is a credit
to the people involved. <
AbOvEThe presidential elections in The DrC.
Working in 55 countries on six continents, the work we do varies massively from place to place. In The DRC we don’t operate distribution centres or deliver parcels, but we do have a vital role to play in a challenging environment. Find out more about Toll Remote Logistics’ work with the un in africa.
20 Tolltoday
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Toll’s work inside The Democratic Republic of the Congo
Toll remote logistics specialises in providing integrated
logistics solutions in remote and challenging locations.
The Democratic republic of the Congo (DrC) would have to
rate as one of the most challenging locations in the world.
supplying more than 3 million litres of fuel there a month
would have to rate as one of the toughest jobs in the world.
The united nations and Toll remote logistics have a
well established working relationship that covers a broad
scope of services that includes worldwide movement
consultancy services to the movement Control section
and the provision and distribution of fuel and associated
services to minurCaT and unmiT.
in the latter months of 2011, the mobilisation for Toll remote
logistics’ fuel project for the united nations mission in
the Democratic republic of the Congo (monusCo) has
been completed.
Toll remote logistics was the prime contractor to the
united nations monusCo project which involved the
construction of bulk fuel storage facilities and vehicle
re-fuel facilities in nine different locations in the eastern DrC.
The contract also included the distribution of aviation and
ground petroleum products in support of the mission including
into-plane refuelling at eight different airports, approximately
250 generator locations, and 15 vehicle locations.
prior to Toll remote logistics taking over distribution for the
united nations, fuel was flown in to different locations. Toll
remote logistics put in place a combination of road and barge
operations to reduce cost and increase reliability of supply.
This has resulted in savings of a$25 million to the un and
TRL finds a smarter way to refuel peacekeepers in The DRC
achieving a level of surety of supply that was not previously
achievable in areas such as Kalemie.
The monusCo fuel unit has made special mention of this
service that Toll had provided to Kalemie, highlighting the
fact that this was unachievable for monusCo over the
past 10 years of their mission. Furthermore, savings to the
un were being achieved at all DrC sites due to Toll’s long-
term contracts rather than spot market pricing which was
undertaken by the un previously in the DrC.
The operational volume of aviation fuel used each month is
over 1.4 million litres and diesel fuel for vehicles and generators
is over 1.6 million litres. on top of this, strategic fuel reserves
of 3.4 million litres must be maintained.
The contract was signed with an effective start date
of 5 January 2011 and the last site was signed off on 14
november 2011. Toll remote logistics had 46 expats
and 175 contracted local nationals working in 23 different
locations in the DrC with Anoop Kumar as the project
manager of the whole operation.
Bringing together the best systems, processes and personnel
available to create solutions, Toll remote logistics has
managed to balance cost effectiveness, high quality and
low operational risk. Toll remote logistics had achieved its
fuel supply reserves and surety of uninterrupted fuel supply
to the mission while meeting infrastructure objectives and the
objectives of the monusCo contract as well as continuing
to exceed expectations for customer service and supply.
Well done to all involved in the successful completion of
this contract. <
21JUNE–AUgUst 2012
TOLL GLObAL RESOURCES
The Chevron-operated Gorgon project is the largest single
resource project in australia’s history. a major component
of the project involves building a liquefied natural gas (lnG)
and domestic gas plant on Barrow island, a remote island
approximately 60km off the north west coast of australia.
Chevron australia’s managing director, Roy Krzywosinski,
recently hosted a two day Ceo safety leadership forum
on Barrow island involving more than 60 Ceos and senior
managers from key contractors involved in the project.
This included senior management of the lnG plant
engineering procurement Contractor management
consortium, Kellogg Joint Venture Gorgon, comprising
KBr, Clough, Hatch and JGC and other key contractors
including Toll. David Jackson, Ceo of Toll Global
resources, attended on behalf of the Toll Group.
Bringing these leaders from across australia and around
the world together on Barrow island was a unique event. it
demonstrated the commitment of each of these leaders to
work together to achieve an outstanding safety performance
Our commitment: A step change in safety leadership accountabilityAbOvEDavid Jackson signs the Ceo safety commitment.
RIGHTThe workshop on Barrow island.
on the Gorgon project and to strive for a new standard
for construction safety in australia.
at the conclusion of the two days every attendee signed
a commitment statement to a ‘step change in safety
leadership accountability.’
The key messages that came out of the Ceo safety forum were:
We need to lead by example and demonstrate a visible
commitment to safety performance.
At the end of the day, we all share a common goal – that we
want everyone working on our projects to go home safely and
unharmed at the end of every day.
As leaders, we need to set the example and work rigorously
to ensure we are delivering not the biggest or best project,
but the safest project.
We are all safety leaders – each and every one of us. <
22 Tolltoday
TOLL GLObAL RESOURCES
Toll energy received the contract award in January and
immediately commenced work for qGC’s major
queensland Curtis liquefied natural Gas (qClnG) project
as part of a a$45 million transport and storage contract.
Toll energy has been awarded a three year contract with qGC
as the major transport and logistics provider for the upstream
component of the project. The qClnG project involves
expanding coal seam gas exploration and development in
southern and central queensland and transporting gas through
a 540km underground pipeline network to Curtis island near
Gladstone where it will be liquefied.
Toll’s Global resources division is utilising its extensive
experience and capabilities in providing specialised logistics
services to remote onshore gas activity to support the upstream
components of the projects, including the transportation of
compressors, transformers and pipe in field from Brisbane
to central queensland.
Toll energy will operate supply bases at the Brisbane wharf and
lytton, to consolidate project materials, prior to transporting
them by rail and road to inland locations. Toll will also be
responsible for operating the main qGC supply base at miles,
where freight will be delivered by rail and road, as well as other
remote laydown yards scattered across the region. The cargo,
predominately pipe, will be unloaded and stored until called
on by various contractors working in the gas fields.
Toll Energy gets started on Queensland Curtis LnG project
Getting other Toll businesses involvedToll energy will call on the expertise of the wider Toll Group
to provide global and domestic logistics coverage with a
seamless end-to-end supply chain, from the point of origin
globally, bringing the freight into the major consolidation
hubs in Brisbane by air or sea, moving freight nationally into
Brisbane or direct to site and transporting the project materials
by road or rail from the Brisbane supply bases to miles and
other remote locations across the qGC gas fields.
This work complements Toll energy’s recent success with
the Gladstone lnG project, with work commencing late last
year in transporting project materials for the major upstream
contractor Fluor. Toll energy has been targeting the region for
the past few years, as it looks to build a significant presence
in the area with these two major contracts, in conjunction
with existing work with santos, Halliburton, WDs, Clough
and other large operators and suppliers in southern and
central queensland.
The lytton supply base in Brisbane has already received
two major siemens compression packages and the next few
months will involve further deployment of staff and equipment,
as the project team manages the logistics requirements
during this critical implementation phase in the contract. Toll
energy will continue to work closely with qClnG to ensure
a smooth transition during execution until the project team
is fully operational. <
Toll mining services prides itself on a strong safety culture
and places the highest priority on education and training
of its team. last month, this commitment to safety was
exemplified by two of the business’ drivers’ actions in an
emergency response situation.
Michael McPhee and Lloyd Rintoule, both drivers from Toll
mining services from the Geraldton Depot in Western australia,
were en route when they came across another truck in distress.
The truck, just south of Cue in rural Western australia was
on fire.
While the truck in question was thankfully not a Toll truck, the
drivers were equally as concerned for the driver and his safety.
They sprung into action showing tremendous initiative and
safety awareness by immediately ensuring that everyone was
safe. The pair blocked the road then called the emergency
services and informed all other vehicles close by of the danger
that ensured that no one else was put in harm’s way.
Toll Mining Services’ safety focus reaps rewards
michael and lloyd have been recognised for their safety
conscious actions with a ‘Thank you – From the Heart’ award
and letter of commendation from Crosslands resources.
Congratulations to michael and lloyd for their outstanding
efforts and timely response in an emergency situation. <
LEFTMichael and Lloyd receive their ‘Thank you – From the Heart’ awards.
23JUNE–AUgUst 2012
TOLL GLObAL RESOURCES
Toll’s Reluctant Highway HeroIt took Les McIntosh more than a month to decide that he would shift to Toll new Zealand when the group took over the general freight business of northern southland Transport last september – but it was a split second decision that turned him into new Zealand’s latest Highway Hero.
“les didn’t come with the business,” says Toll new zealand’s
southern area manager, Garfield Hatton, “but we had our
fingers crossed that he’d come and join us. everyone said this
guy would be a great addition to our team and they were right!”
But the Toll team had weeks to wait before les finally decided
to join Toll and reunite with his former northern southland
workmates, who had made the shift when the Group acquired
the company’s south island General Freight, Container
Division and Warehousing operations.
“i’m a shocker for not making decisions,” says les.
He certainly proved himself wrong when a quick decision
really counted earlier in the year.
as fate would have it, at 9.30pm on Tuesday 8 February,
les mcintosh was on the road, unexpectedly covering for a
sick workmate, completing the night linehaul run between
invercargill and Dunedin.
on the northbound leg of his journey, les was about three
kilometres south of milton, following behind a big Kenworth rig.
“i saw the truck’s lights go out – then there was a ball of flame
in the sky.” les explains.
The next thing les saw was the wreckage from a head-on
collision between the big Kenworth and a mazda station wagon.
“i was a volunteer with the fire brigade at luggate and search
and rescue in invercargill – but i was quite lucky. i never got
called out for anything this bad,” les recalls.
almost immediately, he could see the bodies of a woman and
a young girl in the burning wreckage of the station wagon.
“it was like i had tunnel vision. i couldn’t see anyone else,” he
recalls. les was just about to turn away to join the truck driver
who was on the phone, calling in the crash.
“Then i heard a bubba crying. she must have been unconscious.”
les rushed back, plucked the injured toddler from the burning
wreck, and carried her to safety.
“one of the fire brigade guys said it was just as well i had
tunnel vision.”
later, milton chief fire officer Alan Tapp would tell a local
newspaper that the scene was one of “bloody carnage” and
the crash was one of the worst he had witnessed in 40 years.
les cradled the little girl in his arms for three quarters of an
hour, while they waited for the ambulance to arrive. she was
taken to Dunedin Hospital to be treated for a broken arm
and other injuries.
The man, who the brigade officers and police were already
calling a hero, went on and completed his run that night.
The next day, the invercargill office was inundated with media
calls. The news had broken that a mother and her six-year-
old daughter had died in the crash, and that her two-year-old
daughter abigail had been rescued from the burning wreck
– but the police did not release the name of the “heroic, passing
truck driver” who had stopped and pulled the little girl to safety.
“our operations manager called me at 6am to let me know
what happened,” recalls Dean Miller, who works for Toll nz
as the invercargill Branch manager.
“les was a bit shaken up so i offered him support in a number
of ways including counselling, but he said ‘no, i’m fine’. He
was straight back on the run the next night although we kept
an eye on him.
“He’s good. He’s one of those guys who goes beyond the call
of duty. round the office they call him ‘mr Happy’. But with
the media frenzy, he didn’t want a bar of it,” says Dean.
a few weeks after the accident, abigail’s father made contact
with les and asked him if he’d come and meet the little girl
he’d saved. “so, i’ve been round to their home – that was
good,” he said.
around the same time – without telling les – one of his
workmates nominated him for a Beaurepaires Highway
Hero award.
When the letter arrived to say he was the award winner for the
southland region, and would be nominated for the national
award, les knew his cover was blown, but his basic attitude
remained unchanged.
24 Tolltoday
TOLL DOMESTIC FORWARDInG
“i still think it’s something you’d hope anyone would do,” he says.
nevertheless, the national road policing manager
superintendent Paula Rose was in no doubt about his
qualification to be the nationwide Highway Hero, when she
spoke at the award presentation in Wellington.
“When the rubber hits the road you find out who has what it
takes... who has that will inside... who has that ability to, in a
split-second, make some life-saving decisions.
“if i’m ever around in need,” she told les, “i hope you’re the
person standing there in that situation because we need
heroes.”
now, the reluctant hero is happy to be back at work and
enjoying his time with Toll.
according to his manager, Dean miller, his daily run has been
“slowed down with all of the hand-shaking going on.”
les agrees: “The familiar clients congratulated me and
wanted to shake hands – but no autographs.”
He says the experience has made him more safety conscious.
“i do things like checking the fire extinguishers, thinking what i’d
need to do if i had to call in and give directions to an accident,
and you’re always watching the roads – especially cars coming
round corners when they have kids in them.”
He’s also enjoying settling back into normal family life with
his wife Lee-Anne and their two boys. For relaxation, les
plays the guitar. He’s even composed five original songs for
his boys, and says he “doesn’t play covers”.
asked if there could be a performance in the future, his reply
is just what you might expect.
“i’m a shy guy!” <
AbOvELes McIntosh (left) is congratulated by Dean Miller (right) for receiving the Beaurepaires Highway Hero award.
25JUNE–AUgUst 2012
TOLL DOMESTIC FORWARDInG
Tasmania opens its doors to Toll executivesas with all new jobs, there is always a process of meeting and greeting new colleagues, suppliers and business partners, and being the new MD of Toll is no different. For the past few months Brian Kruger has been clocking up the air, sea and road miles, travelling around the world to meet the many teams and people that make up the Toll group. Here’s what happened when he boarded the Tasmanian achiever to cross the Bass strait.
MAIn IMAGEl–r: Brian Kruger, Captain Richard Lowey, Tony stewart and Paul ebsworth.
26 Tolltoday
TOLL DOMESTIC FORWARDInG
From 13-16 February, a group of Toll executives took a
journey across the Bass strait, from melbourne to Burnie
in Tasmania on Toll shipping’s Tasmanian achiever. During
the overnight crossing, Brian Kruger together with
Paul Ebsworth, divisional director of Toll Domestic Forwarding
and Tony Stewart, Gm of Toll shipping and Toll Tasmania,
spent time with the Captain Richard Lowey and crew finding
out what they did on their daily crossings to Tasmania.
after touring the ship and tucking into a special meal at the
captain’s table, the group was spared the usual tasks of
scrubbing down the deck or washing the dishes, and were
shown their cabins for the night.
up early on st Valentine’s day, the team was ready for
a long day when they arrived at Burnie early in the morning.
after visiting Burnie rail and seaquip, the group met the teams
at Toll Tasmania depots in Burnie, Devonport and launceston
before heading for dinner with customers and Toll Tasmania
and Toll shipping senior staff in launceston.
The next day was filled with visits to customer facilities in
launceston and Hobart, where later that evening in Hobart,
the team attended a formal cocktail function. There they were
joined by politicians, dignitaries and local business people.
Despite the whistle-stop tour of the island, Brian, paul and
Tony got to see firsthand some of the fantastic work that
happens on a daily basis in Tasmania, as well as personally
meet many of the people that make Toll Tasmania and Toll
shipping the successful businesses they are.
on returning to melbourne, Brian said, “it is truly fantastic to
be able to do visits like this and really find out what is going
on in each location. The people of Tasmania are by reputation
extremely welcoming and we felt very accommodated
throughout our trip to the isle.
“often Tasmania can be seen as australia’s forgotten state,
but the team there have a lot to be proud of. They have
developed some really robust systems and clearly have a
very strong presence in the state. We hope to continue to
build on this and make both Toll Tasmania and Toll shipping
an even greater success.” <
27JUNE–AUgUst 2012
TOLL DOMESTIC FORWARDInG
Kiwis love eating chicken. it’s their number one meat choice
at the supermarket and they chomp through 31kg of
chicken per person every year. That’s more than double the
amount they were eating when accurate record keeping was
introduced back in 1986.
inghams enterprises was australia’s largest chicken producer
before it entered the new zealand market in 1990. its vision
was to become australasia’s first choice for chicken and
poultry products. Today, inghams new zealand is closing
on the goal, and constantly looking for ways to lift its
efficiency at every step of the journey from the hatchery to
the consumer’s plate.
so when inghams invited Toll new zealand to submit a
proposal to deliver feed to the country’s major chicken farms
from their mills at Hamilton, mount maunganui and Wanganui,
it was too big an opportunity to miss.
Toll new zealand group general manager Greg Miller pulled
together a project team from both sides of the Tasman to
develop the plan.
“it was new territory for the new zealand team – but a can do
kiwi attitude saw us enter in negotiations with innovation and
a list of ideas on how to do this job.”
inghams had been using two independent specialist trucking
operations to meet its requirements. now, the company’s
management was looking for a single contractor who could
provide a long term stable platform to enable them to grow
their business.
Greg miller pulled together a plan to acquire the two existing
operations. The task was to automate the entire operation
with the Toll new zealand fleet management software giving
the customer, Toll dispatchers and the truck drivers all visible
statistics on performance and order management and Gps
location information.
Greg Adams was recruited as Toll new zealand’s first bulk
feed fleet manager.
Greg adams was born and schooled in Waihi near
mount maunganui, so he knew the territory intimately that
inghams wanted its new transport supplier to serve.
Feeding the chooks – it only takes 1,000 tonnes a day
Greg had spent 14 years driving and managing heavy
haulage operations through the region before he took his
skills across the Tasman to become operations manager with
Toll refrigerated’s mFl team – a specialist team providing
transport to the australian poultry industry – in 2010.
most of Greg’s career had seen him involved in the food sector,
where timelines, hygiene standards, and fleet reliability and
maintenance are critically important. part of his australian
duty involved managing a bulk feed fleet operating out of
Brisbane, so he quickly appreciated the challenge.
“The opportunity to be involved in combining two very tidy
fleets into a first class operation to provide a total logistics
solution for a blue chip company like inghams really appealed
to me,” Greg explained.
The integrated bulk feed fleet now embraces 11 truck and
trailer units, one tractor and semi unit, and 16 drivers.
“We have six units shifting around 600 tonnes a day to ingham’s
own farms, predominantly in the Waikato, and four units
carting between 300 and 500 tonnes to ingham’s external
customers in the auckland area during daytime and further
afield at night,” Greg explained.
“We also have two units based in Hamilton supporting the dairy
feed sector of inghams’ business. They’re running north island
wide from Kerikeri to masterton and all points between. This
operation grows to three units in the busy season,” Greg says.
The additional efficiency that inghams wants is being
delivered with support from the introduction of new iT
systems that enable integrated management between
inghams and Toll operations.
now, everyone in the supply chain can look at the same
information live, without the delays caused by manual data
entry. Web based scheduling software provides updates to
drivers’ smart phones and give real time updates to inghams
on the status of each job. Drivers can also report via their
smart phones any issues on farms, so inghams is receiving
instant feedback on silo conditions, hazard identification, and
any access issues.
Feeding the chickens or chooks sounds simple enough – but for Toll new Zealand’s greg adams, it means moving more than 1,000 tonnes of feed every 24 hours from Inghams new Zealand mills to the country’s major chicken farms across the central and northern regions of the north Island.
28 Tolltoday
TOLL DOMESTIC FORWARDInG
The system tells inghams when each unit will be back at the
mill to collect the next load. Waiting times at the mills have
been all but eliminated.
it sounds a real challenge: pulling two well established and
independent teams together and introducing new technology
in what had to be a seamless transfer between the old
operation and the new.
“it wasn’t a challenge in the end,” Greg said. “They are working
together as one team and get on well. The drivers are all top
operators with a real passion for the job. That’s reflected in
the presentation of their equipment and in the competent way
they get the job done.
“We did a couple of small training sessions, but the VWork app
is so easy to use. most of the guys were familiar with smart
phones, so the uptake of the new technology was very quick
and it’s working well,” he reported.
as for Greg himself, he admits he had a lot to learn in the
process of introducing bulk feed delivery to Toll’s new zealand
operations, “but we have a great team with vast knowledge of
this specialised operation, so i’ve been fortunate in that regard.”
and how does the Kiwi feel about his return to home territory?
“Great! i really enjoyed my time in australia, worked with some
great people at Toll refrigerated, but it is great to be home
with family and friends,” said Greg. <
29JUNE–AUgUst 2012
TOLL DOMESTIC FORWARDInG
Toll IPEC welcomes Minister for awards ceremony
on Tuesday 28 February, the team at Toll ipeC’s
Hazelmere site was visited by Western australia’s
minister for education, Training and Workforce development,
the Honourable Peter Collier.
minister Collier was present for the site’s awards ceremony
for some of its employees who successfully completed their
nominated training programs and gained their certificate iii
and certificate iV qualifications.
The minister gave a short speech on the benefits of training
and education in the workplace and community. He then
distributed the certificates of qualification to each of the Toll
ipeC employees who had completed their programs.
another guest of honour was the principal of southern river
College, Everal Miocebich. Toll ipeC has been affiliated
with southern river College for over five years through the
virtual enterprises concept. This has led to the successful
development of a virtual transport company called Toll Virtual.
Toll Virtual is part of an exciting learning concept to promote
entrepreneurial and enterprising skills among young people at
southern river College and other schools both nationally and
internationally. Virtual firms play an important part in preparing
students for the workplace by giving them practically-based
tasks and allowing them to make business decisions and
achieving a nationally recognised certificate iii in transport and
logistics. past student members of the Toll Virtual team are
now working in full-time positions within Toll ipeC Hazelmere.
other invited guests were Anne Stocks, Ceo and Lisa Thorpe,
training manager both from spring into Training. Toll ipeC in
Hazelmere has been working with spring into Training since
2007, during which time there has been over 170 Toll ipeC
employees signed up as government registered trainees. From
these trainees, we have had a completion and pass rate of
85 per cent, with the remaining 15 per cent either leaving Toll or
moving to different roles before the completion of their course.
some of the qualifications that these trainees have successfully
completed have been:
•certificate iV in logistics
•certificate iV in training and assessment
•certificate iV in training and education
•certificate iV in information and technology
•certificate iV in oH&s
•certificate iii in business
•diplomas in management, business and logistics.
in conjunction with spring into Training and the Department of
education, Toll ipeC has also developed a supervisory training
program that will give each of these trainees their certificate iV
in logistics (road transport). This particular training package
has been customised to reflect the operational needs and
procedures of Toll ipeC.
Toll ipeC also delivers a number of internal training programs.
many of these training programs have been developed and
are conducted by Toll ipeC’s own driver trainers. some of
these training programs include:
•manual handling
•fatigue management
•rules and requirements for the
movement air cargo (raCa)
•entering and exiting a vehicle
correctly (three points of contact)
•dangerous goods awareness
• load restraint.
Toll ipeC would like to congratulate all past and present
trainees for their enthusiasm and commitment towards gaining
their qualifications, and would like to again thank minister
Collier and the other distinguished guests for their support
in celebrating our training success stories. <
bELOW LEFTThe Hon. Peter Collier, minister for education, Training and Workforce.
bELOW CEnTREThe team at Toll ipeC receiving their certificates and diplomas.
bELOW RIGHTprincipal of southern river Collage, everal Miocebich.
30 Tolltoday
TOLL GLObAL EXPRESS
DX Mail launches DX ExpressFor the first time in australia, there is competition in the
domestic express post market. The product, DX express,
has been launched by Toll priority DX mail.
leveraging off the extensive Toll priority network, DX members
can now lodge express mail items for overnight delivery to
any address in australia. DX express also provides online
tracking as well as cost savings compared to alternative
express mail products in the market.
The product range includes envelopes ranging from standard (DlX), medium (C5) and large (B4) as well as 1kg, 3kg and
5kg satchels.
owing to demand, DX express was rolled out in phases
staged over four months from october 2011 to January 2012.
Toll priority DX mail is now promoting DX express to the
wider business community from February 2012.
To date, DX express has been well received by DX members
who are enjoying the reliability of service combined with the
high levels of account management Toll priority provides.
already customers are praising the DX express product.
“The KPMG Sydney mail room first began using ‘DX Express’
products in early October 2011, and we have found them to
be an extremely effective service. The DX Express product
costs no more than alternative methods (Australia Post express
post envelopes) but delivers a far more reliable next day
service Australia wide, no matter how isolated the regional
destination may be.
“Without a doubt, the door to door service, combined with
the next day reliable delivery aspect is proving to be an
attractive option with our internal clients. The other major
benefit associated to DX Express is the online tracking system
which provides (in the vast majority of cases) instant delivery
information (driver upload) access.
“To date, we have not experienced one problem with any of
the envelopes that we have sent out and all of our internal
clients have provided us with positive comments about the
speed of delivery. To sum up, the KPMG mail room are very
happy with, and most impressed with the entire DX Express
service package.”
Paul Macarthur – Team leader, mail services at KpmG
For more information on DX express email
[email protected], visit dxmail.com.au or
contact Jonathan Ramsey, national product manager
for DX mail, on 03 9676 1710. <
31JUNE–AUgUst 2012
TOLL GLObAL EXPRESS
Toll dnata Melbourne aces safety audit
melbourne has become the first airport in Toll dnata’s
australian network to be audited and successfully
achieve isaGo accreditation. Toll dnata is a joint venture
between Toll and dnata.
The iaTa safety audit for Ground operations (isaGo) program
is an audit program for ground service providers worldwide
that aims to improve safety and cut airline costs by drastically
reducing ground accidents and injuries.
it has been built upon a backbone of audit standards applicable
to all ground handling companies worldwide, coupled with
a uniform set of standards relevant for the specific activities
of any ground handler. as a result, the isaGo audit can be
applied consistently to multinational ground handlers, as well
as to smaller companies providing services at a single station.
During november 2011, Toll dnata in melbourne’s passenger,
ramp and cargo operations was audited by iaTa endorsed
auditors from qatar airways.
Following the completion of the audit, Toll dnata was advised
that no significant concerns were found against the melbourne
station. in fact, only two observations were noted during the
process, both of which were immediately rectified by the
business. This means Toll dnata came through with a score
of 100 per cent.
iaTa is the international air Transport association.
it is the industry body for air transport and represents
some 240 airlines.
iaTa allows airlines to operate safely, securely,
efficiently and economically under clearly defined rules.
subject to the completion of some final documents, Toll dnata
melbourne will gain its isaGo accreditation.
Gary Taylor, general manager of Toll dnata in australia
congratulated the team saying, “This is a monumental
achievement by Mick Walker, Robert Noble and their
respective teams. The result exceeded my expectations
and makes Toll dnata melbourne the FirsT ground handler
in australia to have gained this certification!”
The significance of this achievement was also recognised
and acknowledged by Ross Marino, divisional vice president
of dnata international. He said, “This is our best result
from across our network – wonderful outcome! please pass
on our appreciation and congratulations to all the team
members concerned.” <
RIGHTToll dnata melbourne team.
Toll People launches its new websitealong with a name change earlier last year, Toll people
now has a great new website. The new site went live in
late December last year. in the few months that it has been up
and running, Toll people has already received numerous calls
enquiring about vacancies as well as training opportunities
that may exist.
The website has been redesigned to not only be more
informative to candidates and clients alike, but now has a
more modern and professional feel to it.
a content management system will be implemented in the
near future to allow the Toll people team to update current
vacancies and other important information quickly and easily.
Web statistics will be used to measure and monitor visitor
behaviour and identify opportunities for improvement. search
engine optimisation is incorporated throughout the content
and structure so visitors can easily find Toll people through
search engines such as Google.
over the coming months Toll people plans to improve the
website even more by adding various usable functions such
as career tips and resources, latest jobs and courses on offer
as well as a section that can be used to promote their top
available candidates.
Check it out and let us know what you think at
tollpeople.com.au <
bELOWnew Toll people website now live.
32 Tolltoday
TOLL GLObAL EXPRESS
Driving safely around flooded areasA great example from Toll nQX
During the Queensland floods in late January, Toll nQX was tasked with delivering almost 75,000 litres of volatile class three liquid methyl isobutyl carbinol from Cloncurry in Far north Queensland to the MMg Century Mine site in Lawn Hill – a 800km round trip.
Stephen Pellegrino, an experienced Toll driver of 10 years,
was three quarters through his onward journey when he
approached flooded waters over the leichhardt river bridge.
Because of stephen’s experience, local knowledge and
training, he did not attempt to cross the flood waters. unable
to do a direct turn around in the confined space and boggy
ground, he uncoupled the triple road train, one trailer at
a time, and turned the trailers around until he could re-
connect the combination – a process which took almost
two hours. He then started his 300km drive back to the
Toll nqX branch in Cloncurry.
When within mobile satellite reception, stephen contacted
the branch who advised the customer of the situation.
Dave Conroy the Toll nqX branch manager in Cloncurry
congratulated stephen on his initiative and patience in ensuring
a safe outcome in a challenging situation.
The mmG Century mine is australia’s largest open pit zinc
mine, producing 500,000 tonnes of zinc annually. mmG own
and operate the mine and have been a Toll customer for over
10 years.
Toll nqX general manager Greg Smith said, “safety is
extremely important to Toll and to mmG, and we have
maintained a strong customer partnership largely because
of our commitment to safety”.
The mmG Century mine site benefits from the services that the
broader Toll Group can provide with Toll priority, Toll Global
Forwarding and Toll intermodal also working with Toll nqX
to deliver services for mmG.
stephen’s behaviour is true of Toll’s approach to safety – if
a job cannot be done safely, it should not be done at all. <
33JUNE–AUgUst 2012
TOLL SPECIALISED AnD DOMESTIC FREIGHT
Toll Transitions celebrates HR stars at the AHRI national awards
on 17 november, the annual australian Human resources
institute (aHri) national awards were announced.
Toll Transitions Corporate relocations team sponsored the
Hr student of the year award at the black tie event at
melbourne’s Crown palladium. The achievements of human
resources and people management professionals and
organisations across australia were celebrated with over
400 guests in attendance.
Toll Transitions corporate team was well represented, including
Gary Hutchinson, divisional general manager; Sue Latina-
Cohen, global manager corporate mobility Marie Scotson,
divisional Hr and risk manager; Deb Lawson, corporate
account executive; and Lesley Staples, Group director human
resources. The winners of the 2011 aHri national awards were
announced at the gala dinner by the mC, James O’Loughlin.
The Toll Transitions sponsored Hr student of the year
award recognises the graduating student with the highest
marks in the aHri professional Diploma of Human resources
for semester two, 2010 and semester one, 2011. lesley staples
announced the finalists in that category before announcing
the winner and presenting the award to Leah Santibanez.
Gary Hutchinson said, “Toll Transitions is delighted to be
part of the aHri awards program as we recognise that aHri
provides key opportunities for Hr professionals to share
information and best practices. it is a special honour for us
to recognise leah santibanez as aHri student of the year.”
Toll Transitions is the Toll Group’s centre for excellence
in employee and workplace relocations focusing on
three distinct market segments which include corporate
relocations, government relocations, and workplace and
accommodation projects.
The Toll Transitions corporate relocations team is a premier
provider of relocation services and global mobility solutions
for the corporate sector. The team provides a broad and
flexible array of relocation services, including pre-assignment
employee support, destination and real estate services,
removals and storage management, policy counselling,
expense management and reporting. Toll Transitions promotes
partnering with our Human resources client contacts, aiming
to develop long-term relationships based upon the experience
and dedication of our people, combined with the quality and
reliability of our service. Toll Transitions is proud to sponsor an
award at an event that celebrates the achievements of Human
resources personnel and blends valuable relationships with
potential employees of tomorrow. <
AbOvELesley staples, Group director human resources with aHri student of the year, Leah santibanez.
RIGHTLesley staples announcing the finalists with mC, James O’Loughlin.
34 Tolltoday
TOLL SPECIALISED AnD DOMESTIC FREIGHT
Toll Linehaul and Fleet Services celebrates its apprenticesToll linehaul and Fleet services (TlFs) provides fleet
maintenance and support services, primarily to Toll Group
operations. apprenticeships are highly valued here, not only
as an investment in the company but also for the opportunities
they provide for people to gain experience and skills on the job.
TlFs was recently involved in an initiative celebrating
national skills week by offering one of five ‘ultimate
apprenticeships’ as part of a campaign by the WpC
Group and Cumberland Courier newspapers to employ
31 apprentices in 31 days.
They offered an automotive heavy vehicle mechanic
apprenticeship, while the other four ‘ultimate apprenticeships’
were offered by audi, mission australia, royal sydney Golf
Club and The star for training in automotive light vehicle
mechanics, business administration, horticulture and
commercial cookery.
Scott Walsh, former apprentice, now national workshop
manager at TlFs, was happy to be involved with the initiative
aimed at encouraging people to work in a trade and to gain
the experience necessary to fill the capable shoes of those
retiring. scott said, “our apprentices are our future vehicle
repairers. Training them provides a long-term gain of well-
rounded and professional tradespeople.”
Award-winning apprenticesMark Davis, TlFs regional manager in Townsville, mt isa and
Cloncurry, has been impressed with mature age apprentice
Huzny Ziato. Born in iraq, Huzny was orphaned at a young
age. With the help of his older brother he moved to Turkey,
then Greece before emigrating to Townsville, australia.
Huzny started as a truck washer at TlFs in 2006, where he
demonstrated a keen interest in mechanical repairs, willing
to assist the mechanics whenever he wasn’t busy in the wash
area. in 2010, Huzny started a heavy vehicle mechanical
apprenticeship with TlFs, where he is excelling, and in 2011
was nominated for the Tec-nq heavy vehicle mechanic
apprentice of the year. Huzny was successful in finishing
runner up at the Tec-nq awards ceremony held at Jupiters
Casino in Brisbane. mark Davis from TlFs said, “Huzny’s
nomination is testament to how far he has come, what a
tremendous attitude he has and what an important member
of the Townsville team he is.”
Charlie Griffith, workshop manager in ardnell park, is similarly
enthusiastic about his apprentices. Gayleen Majid, originally
from Thursday island, has just started the third year of her
four year apprenticeship with TlFs and has impressed
Charlie with her dedication to the job and love of the industry.
Gayleen has been a finalist for the last two years for industry
awards and colleagues have referred to her as inspiring.
new apprentice Julianne Morelle has recently started her
apprenticeship at ardnell park, impressing her manager with
punctuality, presentation, a positive attitude and enthusiasm
for the industry.
To find out more about apprenticeships at Toll linehaul
and Fleet services, contact national workshops manager,
scott Walsh at [email protected] <
RIGHTl–r: Julianne Morelle and gayleen Majid, apprentices at Toll linehaul and Fleet services ardnell park.
bELOWHunzy Ziato, apprentice at Toll linehaul and Fleet services Townsville.
35JUNE–AUgUst 2012
TOLL SPECIALISED AnD DOMESTIC FREIGHT
36 Tolltoday
COMMUnITY
Toll Remote Logistics: wearing their hearts on their sleeves The east Timor Hearts Fund is a new medical aid fund that supports young Timorese people with life threatening heart conditions by giving them the opportunity to come to australia for life saving heart surgery. These patients need relatively simple procedures to correct conditions of childhood rheumatic fever, a condition common in developing countries but virtually wiped out in the west. They cannot be treated in Timor Leste due to a lack of specialist medical facilities.
around four young Timorese a year are flown to melbourne
with a parent or partner for surgery, stay until they have
recovered and then flown back home.
Toll remote logistics is proud to be a principal sponsor to
the east Timor Hearts Fund. Being under contract with the
australian Defence Force (aDF) in Timor-leste, Toll remote
logistics is currently supporting them in the international
stabilisation Force (isF) which is under the united nations
mission in Timor (unmiT). Toll remote logistics had
approached the aDF who agreed that Toll remote logistics
could use space on their allocation of the Dili to Darwin flights
to fly the patient and escort.
Toll Remote Logistics’ support to the East Timor Hearts Fund includes:•liaising with the isF to arrange priority seats for the
patient and escort on the Toll remote logistics-operated
sustainment flight between Dili and Darwin, and thereafter
the trip back home from Darwin to Dili.
•assisting and supporting the patient and escort at Dili airport,
which is provided by Toll remote logistics’ airport staff.
•arranging commercial flights for the patient and escort
provided by Toll remote logistics for their flight from Darwin
to melbourne.
•assisting and supporting at Darwin airport provided by
Toll remote logistics’ Darwin airport staff. >
37JUNE–AUgUst 2012
COMMUnITY
one of the best examples of the assistance we provide is
that which our ground staff members offer to the patients.
a special mention goes to Rod Clarke at Darwin airport;
who has met patients and escorts at very early hours of
the morning including public holidays.
one of the latest patients helped by the east Timor Hearts
fund was Timorese man Marciano Belo, who was given
a very special early Christmas present last year – a new
heart. The 25 year old university student had the heart of an
80-year old man, having suffered severely from childhood
rheumatic fever. mr Belo was flown to australia to receive
the life-saving surgery of replacing two heart valves which
was performed at the southern Health’s monashHeart
hospital in melbourne.
medical adviser to east Timor Hearts Fund, Warrnambool
cardiologist Noel Bailey had identified him as a candidate
for surgery during one of his regular trips to Timor leste.
noel said, “marciano was on borrowed time when i saw him
in Dili in July. Without medical assistance, which is
unavailable in east Timor, he had a very limited life-expectancy.”
He also mentioned that mr Belo had the potential to be
“east Timor’s best and brightest.”
monashHeart cardiac surgeon Andrew Cochrance, who
performed the five hour surgery worked pro bono as part
of monashHeart’s partnership with east Timor Hearts Fund.
He said mr Belo can now enjoy a normal life and is very
pleased that he was able to give him this opportunity.
mr Belo had spoken of his gratitude to the australian doctors
and donors for giving him a second chance in life. He also said
that the heart disease caused him to suffer shortness in breath,
dizziness and nose bleeds. Things such as going to school,
hanging out with friends and helping his family were difficult
for him and he strongly believed that without the surgery he
would have died. He now looks forward on enjoying life, going
back to school, studying and working in Timor leste.
australians have donated a$44,000 in the past year to the
east Timor Hearts Fund to assist young people needing
heart surgery. The east Timor Hearts Fund has gladly
thanked Toll remote logistics for their generosity and support
as being their principal sponsor.
if you would like to donate or involved in this fund please visit:
easttimorheartsfund.org.au <
Continued from page 37
38 Tolltoday
COMMUnITY
Toll Transitions supports Legacyas australia’s largest provider of relocation services
with over 50 years’ experience in relocation management,
Toll Transitions manages over 30,000 domestic and
international relocations annually for over 300 public sector
and corporate clients.
since July 2010, Toll Transitions has been providing
relocation administration services to the Department of
Defence, in addition to removals management services
which have been provided for many years. relocation
administration services include the management of all removal,
travel and accommodation arrangements as well as the
determination and payment of relocation allowances and
expense reimbursements.
Toll Transitions assists over 24,000 Defence personnel and
their families relocate each year within australia and to and
from overseas postings. all relocating Defence members
are required to complete an application for relocation (aFr)
which can be done online or in hard copy. To encourage
Defence members to complete their documentation online
Toll Transitions donated a$1 to legacy for each online aFr
submission, with the aim of raising more than a$10,000 over
the 2011-2012 peak relocation posting period.
legacy is an organisation dedicated to caring for the families of
deceased and incapacitated veterans. Today legacy’s caring
and compassionate service assists over 100,000 widows and
1,900 children and dependants with a disability, including those
dependants of members of today’s australian Defence Force
who lose their lives as a result of their military service. it is a
voluntary organisation supported by veterans, service men
and women, and volunteers drawn from all walks of life. legacy
is dedicated to enhancing the lives and opportunities of the
families they assist through innovative and practical programs.
Toll Transitions promoted this initiative with an advertising
campaign in the fortnightly army, air Force, and navy
newspapers since august 2011 as well as on the Toll Transitions
website. a thermometer image was used to demonstrate
the target and the value of the donation achieved by each
publication date.
since 1 July, Toll Transitions has donated a$1 for each aFr
entered online via Toll Transitions’ website and the goal
of a$10,000 was achieved on the 23 november 2011. it is
now anticipated that the number of aFr’s completed online
could exceed 12,000 by June 2012, resulting in further
donations to legacy from Toll Transitions. in addition to
helping to raise money for legacy, members who submitted
their aFr online were eligible for a monthly prize draw for
a valet unpack service for their removal. a valet unpack
service includes furniture arranged in each room, beds made,
goods unpacked and put away in cupboards, bench tops
wiped down, cartons fully emptied and collapsed ready for
collection by the removalist.
on monday 28 november, Gary Hutchinson , divisional general
manager, presented a cheque for a$10,000 to Charles Wright,
chairman of legacy, commenting that “Toll Transitions is
proud to support legacy’s important work caring for the
families of those who have sacrificed so much for our nation
and we look forward to a continued association with legacy.”
The presentation took place in the company of the legacy
national Council at legacy House in melbourne, as well as
Toll Transitions defence account manager, Matt Chambers.
“legacy thanks Toll Transitions for their support as it is tangible
recognition of the families of our deceased and incapacitated
veterans and the role that legacy plays in their lives,” said
Charles Wright, chairman of legacy australia Council. <
AbOvEpresentation of cheque to legacy, melbourne.
l-r: Front row: Charles Wright (legacy Chairman), Hazel Bridgett, Ray sunderland, gary Hutchinson (Toll), Matt Chambers (Toll), nick Helyer.
middle row: Bill Rogers, Cristina Ceddia, Ian Wills, Barbara Brown, Jim Parkin, Brian avery, John Bertram (slightly obscured).
Back row: Rachel Helyer, graeme Manning, gwynn Boyd, Corene strauss (obscured).
39JUNE–AUgUst 2012
COMMUnITY
Toll Corporate competes in nissan Corporate Triathlon on sunday 4 march, 18 competitors participated in the
nissan Corporate Triathlon on elwood beach, melbourne.
The triathlon consisted of a 400m bay swim, 10km bike ride
and a 4km road run. participants included members from Toll
Corporate (corporate finance, tax, treasury, risk, property and
environmental teams) and Toll Domestic Forwarding, led by
Paul Ebsworth and Shaun Mooney.
The six teams, each with three members, had been training
hard in the lead up to the event. each team faced their own
challenges with some starting their training admitting they
could not swim or others who had not ridden a bike since
they were 10 years old. a few swimming lessons later and a
couple of newly purchased bicycles, all teams progressed
extremely well and finished the course without any major
injuries or catastrophes.
after all the angst over the swim leg, the swim was cancelled
due to poor weather conditions, and replaced with a 400m
beach sprint. This came as joyful news for the runners in
the group, but was a double whammy for those of us who
struggled to move at high speed in running shoes.
The one Toll brand stood out in the sea of over 5,000
participants with promoters commenting on our Toll green
uniforms (designed by shaun mooney) and creative team
40 Tolltoday
COMMUnITY
Toll Corporate competes in nissan Corporate Triathlon names including Toll Terrapins, Toll prime movers, Toll
oJ’s, Toll Trailers, Toll Tailgaters and Toll sink Crash Fall.
although our teams did not make it to the awards podium
for their athletic ability, the Toll triathlete uniforms were
ranked in the top five with the best dressed in the corporate
colours competition.
The day was a wonderful success and brought together
many Toll participants, Toll supporters and their families
and friends. Following the triathlon everyone was treated to
a tasty BBq cooked up by Lindsay Hall and Matt Jackman,
both from the Toll Corporate office.
The nissan Corporate Triathlon series happens throughout
australia, so why not get a few teams together from your
branch and get involved next year? it’s a perfect opportunity
for first timers to have a go at completing a triathlon, and a
great training exercise for experienced triathletes. if you are
interested in participating, please contact Danielle Phillips
to register your interest.
“This event was a great challenge for all involved. Well done to
all those who participated, and the support crews that brought
us home on the day. everyone had a great time. i can now
officially tick triathlon off my bucket list!” – paul ebsworth <
41JUNE–AUgUst 2012
COMMUnITY
In an emergency situation, logistics becomes even more important than normal. getting things from place to place when earthquakes, fires or floods have blocked the roads, rail and ports, is something people depend on Toll for. It’s also something we do really well and have started to really gain a reputation for ourselves in this area.
Below are some examples of how we supported the recent floods in Thailand, by not only helping our customers to keep operating, but by supporting the communities in which we work.
Toll Global Express bangkok Flood Relief
Through the second half of 2011 Thailand was plagued by
flooding as a result of unusually heavy seasonal rain.
in response to this, Toll Global express (TGX) raised money
through an appeal whereby the company matched, dollar for
dollar, funds raised by personnel and their families in singapore,
Hong Kong and China. The money raised was used to buy,
ship and distribute bottled water, food and medicine.
assistance to the people of Thailand was first provided by
sending 58 cartons of drinking water to Her royal Highness
princess Chulabhorn mahidol of Thailand to assist the villagers
in patumthani province, north of Bangkok.
Then, on 5 november, a team of 14 TGX staff, led by managers
from singapore and Thai operations, met in Bangkok to
distribute more than 250 care packages to residents in western
Bangkok around the phutthamonthon area.
many residents were stranded by the worst floods to hit the
city in decades, whilst others were reluctant to leave their
homes despite the flooding for fear of losing their belongings.
after several weeks of isolation, supplies had run low.
The TGX team was part of a convoy organised by rawangpai,
a local television station of national news network, The nation,
and facilitated by the Thai search and rescue corps. in some
places the water was up to two or three metres deep, and
at one point, the packages had to be transferred from the
truck to rowboats fitted with outboard motors, as the roads
were impassable.
Pda Phanit, financial controller in singapore noted, “people
receiving the supplies are very appreciative of our efforts.
While supplies are abundant at donation sites, distributing
them to these areas was very challenging.”
around seven million people live in Bangkok. The floods
were the worst natural disaster to hit Thailand’s capital in
several decades. <
RIGHTThe TGX team doing their best to deliver aid packages to the people of Bangkok.
42 Tolltoday
COMMUnITY
AbOvEToll automotive team line up before the big race.
on 1 april 2012, a group from Toll
Global logistics’ automotive
services took part in the Herald sun
/ Citylink run for the Kids. This event
is organised to raise money for the
royal Children’s hospital and this year
a$1.6 million was raised from the run
for this ever worthy cause.
our team was part of the 33,000
people that competed over the event’s
two courses, one of 5.2km and the
Automotive runs for the kidsother of 14.3km. These courses were
staged in and around key melbourne
city landmarks.
The Toll Group logo was seen proudly
promenading along city boulevards,
grinding through the linking parks
and tunnels and even bolting over the
Bolte bridge.
While usually displaying more
amble than dash, our team from
TGl automotive services surprised
everybody by finishing 15th out of the
116 corporate teams registered for the
run. our very own Aaron Smith ran a
great race (and helped lift the team’s
overall average) by fast finishing in the
top two per cent of entrants.
The well organised day and the sense
of shared camaraderie while making a
worthwhile contribution, made running
for the kids easy for the team from Toll. <
LEFTl–r: Cotton on riders.
Richard Breuer, Darren Fox, Ron Luff and Felicity Dales.
Cotton On – Ride for the KidsCurrently in its 26th year, the annual murray to moyne bike
ride is a challenging 520km, 24 hour cycle relay from
echuca on the murray river to port Fairy on the moyne river.
From humble beginnings, the ride, which is now dedicated
to the late Graham ‘Woody’ Woodrup, raised a$1,300,000
in 2011. it is tasked with the dual goals of raising funds for
hospitals and health services throughout Victoria and to
convey Woodys’ mission of promoting the health and social
benefits of cycling.
in 2011, Toll customer Cotton on entered a team of 12 riders,
broken into three groups of four riders, with each group
undertaking 30km rotations. The team left at 8.30am on
saturday and arrived in port Fairy at 11.30am on sunday with
the night spent in Hamilton. The team dedicated their efforts
to the Geelong Hospital’s Children’s Wing development fund,
raising a$17,000.
Toll Global Forwarding is proud to have contributed to the
sponsorship and congratulates the valiant exploits of the
Cotton on team. We are looking forward to continuing our
sponsorship of the Cotton on team in 2012 for the swan Hill,
Hamilton, port Fairy ride. <
43JUNE–AUgUst 2012
COMMUnITY
The annual event held on 17 march encourages people to
shave off or dye their hair in support of leukaemia patients,
and raise money for the charity at the same time.
With national salon chain Hairhouse Warehouse being the
major sponsor of the event, they offered to come into the
Toll express depot and offer free number one hair cuts to
Toll Express team gets involved inWorld’s Greatest Shave
anyone who was brave enough to do it. For the slightly less
adventurous, the stylists dyed their hair using a multitude of
bright coloured temporary hair spray dyes.
The team got involved in the day, with three, including Victoria
and Tasmania chaplain, Elizabeth Breakey, shaving their heads.
many others took part by dying their precious locks the
colours of their favourite football teams with some opting for
the rainbow do!
lots of fun was had by all and several hundreds of dollars
were raised for a great cause. To take part next year, visit
worldsgreatestshave.com.au <
The Toll express team in altona is keen to get involved in supporting charities, and having fun at the same time. so when they were asked if they would participate in the World’s greatest shave in support of the Leukaemia Foundation, many jumped at the chance.
MAIn IMAGEChaplain, elizabeth Breakey goes in for the big shave.
AbOvEThe Toll express team in altona north taking part in the event.
44 Tolltoday
COMMUnITY
Sharks vs Toll barbarians in the battle of the ‘big Meat Pie’ AFL challenge This year, Toll remote logistics is proud to have played a
major part in sponsoring the solomon islands australian
Football league (aFl) team.
The aFl body of australia has been sending reps around
the pacific to actively promote the aFl. With the outlook of
growing the sport, they also engage with local expatriates to
start clubs and get the game going.
With player and supporter numbers increasing weekly within
the school clinics and club competitions, the aFl sport has
proven to be successful this year in the solomon islands. Huge
success and popularity of the sport has enabled the solomon
islands aFl development team to select the first solomon
island senior aFl squad. The senior national team named The
sharks is deemed to be a speedy side with massive potential.
in the later months of 2011, australian expatriates along with
other young talented solomon islanders collaborated and
formed an aFl team called The Toll Barbarians. They also
arranged a demonstration game against the sharks in the
‘Big meat pie’ aFl match. The match was held at the
beautiful st Josephs Tenaru fields with a large number of
locals and expatriates flocking to the field to watch the game.
The very successful aFl match was also a family day, which
not only featured aussie rules football, but a jumping castle,
live rock music, and face painting for the kids.
Toll remote logistics is honoured to have been the main
sponsor for the event which included providing the trophies
for the ‘Big meat pie’ match, the Toll Barbarians uniforms,
logistics support and sponsorship which will support the
future development of aFl in the solomon islands. Being the
chief sponsors, the Toll brand will also feature on the solomon
islands aFl uniforms in the season kick-off in march 2012.
Bob norton, the project manager of Toll remote logistics
in the solomon islands presented the inaugural ‘Big meat
pie’ trophy to the sharks captain Freddy Una for winning the
demonstration game. Freddy una spoke about how the boys
enjoyed the experience of playing against the Toll Barbarians,
“Thanks to Toll remote logistics for sponsoring this event, the
boys really enjoyed the match and were really proud to be
able to represent our country. We are already looking forward
to the rematch next year.”
The trophy is currently displayed at Toll remote logistics
office in ranadi until the rematch next year. The solomon
islands aFl would like to thank Toll remote logistics for their
support and looks forward to the continual partnership in the
years to come. Toll remote logistics has definitely helped
the solomon island aFl achieve a very successful and great
year in 2011. <
AbOvEeddie Burton (sharks Coach), Freddie una (sharks Captain), Bob norton and grant griffiths (Barbarians Captain and Tournament organiser).
bELOWThe Toll Barbarian team.
45JUNE–AUgUst 2012
COMMUnITY
emma Baker, Toll Transitions relocations administration
manager south queensland, has been awarded
a place on a ‘Trinidad’s leatherback sea Turtles’ expedition.
This earthwatch expedition will take place from the 1-12 July
2012. emma will be based in the town of matura, with the
research site being the matura Beach protected area, in Trinidad,
West indies. she will continue with protection work that started
in this area 20 years ago, and will be involved in night walks
and beach patrols, tagging turtles and recording data, as well
as excavating nests to determine hatchling production. emma
can expect to experience 15-30 turtles plus a growing number
of hatchlings each night, during her patrols of the beach from
approximately 5pm until midnight.
Toll Transitions engages the research company ultraFeedback
to conduct customer satisfaction surveys. since 2008
ultraFeedback has annually offered its clients, including Toll
Transitions, the opportunity to win an earthwatch Fellowship
and participate in an earthwatch expedition. The winner is
selected by a committee based on the responses to a short
survey about the applicant’s motivations to participate in
the Fellowship.
earthwatch institute is an international not for profit
environmental organisation that engages people in scientific
field research and education to promote the understanding
and action necessary for a sustainable environment. emma
was delighted to be chosen for the Fellowship and said, “i am
honoured and humbled to be awarded this Fellowship and
am very grateful to ultrafeedback and Toll Transitions for this
wonderful opportunity.”
Details of emma’s expedition will be included in a later
issue of Toll Today. <
Toll Transitions manager awarded an Earthwatch Fellowship
46 Tolltoday
COMMUnITY
The Toll Global Forwarding management team in singapore
promoted the notion of health and sport to the team at
the annual dinner and dance event in march.
With a theme of health and sports, the event started accordingly
with a friendly bowling competition. everyone had a great time,
even those who had not bowled before. The team was given
tips by the more experienced players who were on-hand to
help those new to the game.
after the game, the team enjoyed a dinner and speech by
managing director for TGF in singapore, Peter Gunzelmann.
peter emphasised the company’s stance on all health
and safety-related matters including the offer of a free flu
Team celebrates health and wellbeing at annual dinner and dance
AbOvEThe staff of TGF singapore in their team colours black, yellow, red, green and blue…ready for sports for Fun as part of the Toll family!
vaccination for all staff, free eye tests for glaucoma and the
launch of a stop smoking campaign for all singapore TGF
staff who are keen to quit smoking.
additional health-related campaigns and offerings, such as
check-ups and awareness programs will be provided and
sponsored by the company throughout the year.
The game of bowling proved to be such a hit with the team
that management have decided to make it a monthly event for
the staff; bringing the team together to socialise and network
in a relaxed setting. <
an evening of festivities and entertainment was enjoyed
when all of the Toll Brisbane divisions caught up for the
Toll Charity Christmas Ball, in the spirit of one Toll! many
new friends were made and old acquaintances renewed at
the annual get together.
The Toll Global Forwarding Brisbane social club organised the
Toll Charity Christmas Ball which was held at the Hilton Hotel
Brisbane with 220 people attending. The event was supported
by many divisions of the Toll Group, sponsors and friends.
This year the charities supported were Guide Dogs queensland
and royal Children’s Hospital Foundation with many thousands
of dollars raised for these worthy charities.
many staff had sore feet as they danced the night away, were
entertained by our comedian santa, with the night culminating
in a charity raffle. our own Toll Global Forwarding airfreight
manager, Brendan Doran, won the first prize on the night, two
business class tickets to Hong Kong, kindly donated by our
major sponsor Cathay pacific.
One Toll Christmas party raises money for local charities
LEFTone Toll Christmas ball raises money for local charities.
if you’re organising a social or networking event with other
parts of the Toll Group, let us know and send photos of your
event to [email protected] <
47JUNE–AUgUst 2012
COMMUnITY
Toll Mining Services go the long haul for charity
The Geraldton sunshine Festival was held in october 2011.
an annual event, the festival provides an opportunity for
the community to shine! The event showcases the cultural
and social diversity of the region.
Toll mining services played an integral part in the festival
by conducting the inaugural Toll mining services truck pull.
The truck pull involves two teams pulling a prime mover by
tow ropes approximately 75m in a race to the finish line.
Toll staff and other members of the Geraldton community got
involved in this display of strength, determination and courage,
and clearly had a lot of fun taking part.
all children that participated in the race were given the
opportunity to experience being a truckie by being escorted
into the prime mover and honking the famous horn while
having their photo taken.
With the day such an outstanding success, Toll mining
services was able to donate a$5,000 to the scouts and look
forward to supporting this event again in 2012. <
AbOvE AnD bELOWTeam from Toll mining services get involved in tug o’ war.
48 Tolltoday
COMMUnITY
Health insurance benefit for Australian employees, subcontractors and families with HICADid you know that Toll’s australian employees, subcontractors and their families can access cost-effective private health insurance and advice through Health Insurance Consultants australia (HICa)?
Ten reasons why you will love the Toll health plan
1. The plan is available to all Australian-based Toll staff,
contractors and their families
The Toll health plan provides employees, sub contractors and
their families access to a range of high value health insurance
products through the services of HiCa.
2. Great service and free expert advice
HiCa is a specialist health insurance broker that assists
organisations like Toll to deliver great value health insurance
cover to their employees from a range of health funds. HiCa
will assist you to find the right cover at the right price.
3. Wide range of choices
HiCa works with a range of health funds and are able to offer
a choice of funds and products. The consultants will talk
through your healthcare needs and recommend the product
which is best suited to you.
4. Access exclusive products, discounts and special offers
HiCa has an arrangement with a range of health funds that
offer discounts and access to products that are not normally
offered directly to the public. From time to time some funds
also offer to waive waiting periods and provide other incentives.
HiCa is able to let you know what is on offer at the time.
5. Save tax and claim your rebate
all hospital policies in the Toll health plan will qualify you to
avoid the medicare levy surcharge and all covers in the plan
are eligible for the federal government 30 per cent rebate.
6. You can switch from your existing cover without penalty
once HiCa has given you a written recommendation on which
cover best suits your needs, portability of cover ensures that
you can switch your policy and not have to re-serve waiting
periods, so you can be covered straight away.
7. Ongoing service
as your health insurance broker, HiCa represents you, and
is committed to providing you with ongoing service and
guidance that you can rely on. This service ensures that your
health cover remains appropriate to your requirements and
represents value for money.
8. Claim straight away for many benefits
For people who join for the first time some health funds will
waive their waiting periods so you can claim straight away
for some benefits.
9. You can take your cover with you
if you happen to leave Toll, in most cases you will be able
to continue the benefits you already have through the Toll
health plan.
10. Accessing the Toll plan is easy
simply give HiCa a call on 1800 865 575 (1800 TOLL PLan).
a friendly consultant will answer your call and get you on the
path to finding a better health deal. Further information can
be found at https://tollplan.hica.com.au
mick Hensley, operations manager at Toll, has taken
advantage of this offer:
“i had a look at what the Toll health plan had to offer online.
i was able to select a product and discuss it with the HiCa
consultant to make sure it met my needs and gave me a good
saving. HiCa helped me through the transfer process to join
my new health fund and i was able to claim benefits without
any waiting periods. i would recommend any Toll employee
to contact HiCa like i did and see what they can do for you.
There are great benefits under the Toll health plan and there is
nothing to lose by talking to HiCa to get the right advice.” <
49JUNE–AUgUst 2012
WELLbEInG
STAFF MILESTOnES
after two years travelling overseas Gayle, a science and
mathematics teacher at the time, wasn’t keen on a rural
teaching post. instead, she opted to take on a role as a credit
officer for Mayne Nickless for twelve months, before going
back to teaching. after a few quick promotions, Gayle decided
to stay on for another year, but never left.
Gayle moved through a number of administrative roles onto the
national credit manager role. she then was appointed to the
role of national credit and iT manager at a time when systems
were being introduced to assist with accounting processes.
Gayle has been with Toll, specifically with Toll priority, since
the acquisition of mayne nickless.
looking back Gayle said, “Technology has helped remove
manual processes. The things we take for granted today,
for example pricing, used to all be manual.” she recalls
handwritten rate cards which were used to price and debtors
ledgers as the main tool for managing receivables. The entire
process was paper driven; pick up cards were filled in and
taken to the radio room to be slotted into pigeon holes which
represented runs. These processes are all now driven through
data capture and software systems.
The writing was on the wall by the mid 1980s that technology
would change the way we do business, particularly after some
rapid advancements in adopting technology for process
improvement. Gayle believes the introduction of pCs (versus
the pre-existing mainframes) had a big bearing on where
technology has taken the business, but she says the level of
reliance on technology was possibly not envisaged. These
days, the business has to keep up with technology to remain
competitive – not necessarily leading edge, but very close
behind it.
Gayle considers herself fortunate to have worked with very
good strategists in the business, such as Maurie Tattle,
Jey Jeyakumar and John Cowan, who have provided great
leadership and vision. she says she is lucky to also have
Toll Priority’s Gayle Porter clocks up 35 years with Toll
worked with a very dedicated team of people throughout
the years. The biggest highlight and challenge of her career
was making the move from finance to iT, as this is what
gave her the opportunity to develop and extend her career.
most of all, Gayle appreciates the people she has met and
the relationships she has developed whilst working in the
business. “i truly believe that it is the people and their level
of commitment that make this business successful.”
as for being a woman in a typically male dominated industry,
Gayle notes that there is more equal footing for women than
there once was. Women can today be considered for every
available position within Toll, but she feels that many women
aren’t confident enough to believe they can succeed in many
senior positions. she notes that the role of parent and salary
contributor is becoming more prevalent which is difficult and
the business needs to create opportunities for both sexes
to keep intellectual property within Toll. To women working
their way up through the business she advises, “if you think
there is something that you want to do in the business – don’t
discount it. Find out what it is that you need to do to get that
role and [if there is a gap] go out there and get the training.”
What does the future hold for Gayle? at the moment she’s
focussed on the two upcoming releases of unite, centralising
the after hours and weekend call centre, running the Toll
priority project office and steering the iT department for Toll
priority. For the future she envisages technology will continue
to be an enabler to give Toll and its people the ability to further
extend their capabilities, to remain competitive and to be a
transport industry leader.
For herself, she is looking forward to a leisurely retirement
in a few years time, and to leave a legacy of process best
practice with the right people in place to continue her work.
on behalf of everyone at Toll, we would like to thank Gayle
for her magnificent contribution to the business over the past
35 years. <
What started as a stop gap job for gayle Porter turned into an accomplished, 35 year career with the Toll group.
if you have reached a service milestone that you are proud of, or are celebrating the achievements of your team members, please let us know so
we can include your story on the staff milestone celebrations page. email: [email protected]
50 Tolltoday
STAFF MILESTOnES
10 years’ serviceAdena Mondolo – Toll Refrigerated, Morningside, QLDAdrian (A.J) Jones – Toll Carriers, Kaitaia, NZAlessandro Anthony Durante – Toll Express, Altona, VICAllan Martin – Toll Fleet, Chullora, NSWAmanda Howard – TGL Customised Solutions, Somerton, VICAndrew Campbell – Toll IPEC, Moorebank, NSWAndrew Lee Tet – TGL Contract Logistics, Laverton, VICAndrew Seeliger – Toll Fleet, Adelaide, SAAndy Qi Ng Liu – Toll Global Forwarding, Mascot, NSWAnita Potter – TGL Customised Solutions, Somerton, VICAnthony Boxsell – Toll NQX, Cairns, QLDAnthony Farrugia – Toll IPEC, Altona North, VICAnthony Mullins – Toll Fleet, Altona North, VICBevan Bradburn – Toll Carriers, Whangarei, NZBill Loulach – Toll Express, Eastern Creek, NSWBob Lovf – Toll Linehaul and Fleet Services, Altona North, VICBradley Rowe – Toll Intermodal, Adelong, NSWBrian Hunter – Toll Express, Eastern Creek, NSWBrendan Walsh – Toll Tranzlink, Auckland, NZBrenden Wood – Toll NQX, Eagle Farm, QLDBrett Donaldson – Toll Fleet, Altona North, VICCarole Damaso – Toll Global Resources, Brisbane, QLDCatherine Cummins – Toll Fleet, Wagga Wagga, NSWCharles Cefai – Toll Priority, Tullamarine, VICChristopher Lord – TGL Contract Logistics, West Footscray, VICCosimo Fuda – Toll IPEC, Moorebank, NSWCraig Allen – Toll IPEC, Altona North, VICCraig Leonard – TGL Customised Solutions, Yennora, NSWCraig Walsh – Toll NQX, Perth, WADallas Cedric Matene – Toll Intermodal, Laverton, VICDamien McDowall – Toll NQX, Adelaide, SADanny Evans – Toll Tranzlink, Christchurch, NZDarren Boardman – Toll IPEC, Altona North, VICDave Lovegrove – Toll Global Forwarding, Auckland, NZDavid Parer – Toll NQX, Brisbane, QLDDavid Watts – Toll Intermodal, Moolabin, QLDDavid Wells – Toll Express, Eastern Creek, NSWDavid Wilson – Toll Refrigeration, Wagga Wagga, NSWDean Sampson – Toll IPEC, Adelaide, SADebra Lee – Toll Global Forwarding, Brisbane, QLDDianne Martin – Toll NQX, Brisbane, QLDDoina Mitoiu – Toll Priority, Port Melbourne, VICEdward George – Toll Express, Eastern Creek, NSWErkal Yayintas – Toll IPEC, Altona North, VICErrol Cavit – Toll New Zealand, Auckland, NZFrank Cassar – Toll Express, Eastern Creek, NSWGarry Jacobson – Toll Priority, Hobart, TASGavin Sutton – Toll Intermodal, South Australia, SAGeorge Gray – Toll NQX, Brisbane, QLDGlen Hindmarsh – Toll Intermodal, Adelong, NSWGlen McCallum – Toll IPEC, Dandenong, VICGlenn Pye – Toll Express, Eastern Creek, NSWGlenn Watson – Toll Refrigerated, Morningside, QLDGraeme Brown – Toll NQX, Townsville, QLDGrant Hughes – Toll Express, Eastern Creek, NSWGregory Good – Toll Global Forwarding, Brisbane, QLDHanafi Bin Wari – Toll Marine Logistics, SingaporeHeather Singh – TGL Customised Solutions, Altona North, VICIan Jost – Toll IPEC, Auckland, NZIan Quass – Toll IPEC, Moorebank, NSWJacqui Parkinson – Toll Tranzlink, Auckland, NZJames Cunningham – Toll NQX, Melbourne, VICJames Nicholas – Toll Intermodal, Laverton, VICJan Pieper – Toll Priority, Erskineville, NSWJeffrey Wheeler – TGL Contract Logistics, Girraween, NSWJennifer Wight – Toll Priority, North Melbourne, VICJeremy Vanderpol – Toll IPEC, Altona North, VICJoanne Hollaardt – Toll IPEC, Dandenong, VICJocelyn Baker – Toll Express, Regency Park, SAJoel Van Blommestein – Toll IPEC, Moorebank, NSWJohn Holdsworth – Toll Express, Eastern Creek, NSWJohn Lalor – TGL Contract Logistics, West Footscray, VICJohn Lambe – Toll Express, Eastern Creek, NSWJohn Laskazeski – Toll Express, Eastern Creek, NSWJohn Noble – Toll IPEC, Adelaide, SAJohn Ryan – Toll Intermodal, Adelong, NSWJohn Slatter – Toll IPEC, Moorebank, NSWJoseph Rourke – Toll Intermodal, Moolabin, QLDJumana Rahme – Toll Corporate, Lidcombe, NSWKeith Kelaart – Toll Refrigerated, VICKellie Holmes – Toll NQX, Eagle Farm, QLDKelly Richards – TGL Customised Solutions, Altona North, VICKelvin McAllister – Automotive, Dubbo-Gilgandra, NSWKeri Brickman – Toll Global Forwarding, Auckland, NZKerri Duncan – Toll NQX, Perth, WAKevin Menzies – Toll Corporate, Melbourne, VICKevin Zammit – Toll Energy, Darwin, NTKim Gibson – Toll Corporate, Melbourne, VICKim Herewini – Toll Global Forwarding, Auckland, NZKristian Ashby – Toll Refrigerated, Morningside, QLDLeong Weng Onn – Toll Marine Logistics, SingaporeLinda Reed – Toll Fast, Belmont, WALindsay Peters – Toll NQX, Eagle Farm, QLDLupco Louie Trajcevski – Toll NQX, Sydney, NSWMalcolm Deryck Cramer – Toll Corporate, Melbourne, VICManoa Kurukitoga – Toll Intermodal, Moolabin, QLDMarc Quarrell – Toll IPEC, Hobart, TASMarco Deluca – Toll IPEC, Dandenong, VICMark Arstall – NQX Holt, Eagle Farm, QLDMark Scicluna – Toll Intermodal, West Melbourne, VICMarnie Gilmore – Toll Global Logistics, Altona North, VICMark Marley – Toll Intermodal, Mildura, VICMark Watson – Toll NQX, Eagle Farm, QLDMargaret Layt – Toll Corporate, Lidcombe, NSWMarino Parison – Toll Express, Eastern Creek, NSWMatthew Archer – Toll Fast, Murarrie, QLDMedel Reyes – Toll Express, Eastern Creek, NSWMichael Dowling – Toll Intermodal, Townsville, QLDMichael Gale – Toll Express, Altona, VICMohammad Rafiei-Darmian – Automotive, Dry Creek, SAMuberra Uzman – Toll Global Forwarding, Tullamarine, VICNeil Evans – Toll Refrigerated, Prospect, NSWNeil Teys – Toll QRX, Townsville, QLDNigel Maloney – Toll Transitions, Melbourne, VICNino Liberato – Toll IPEC, Altona North, VICOlivia Glendinning – Toll Global Forwarding, Auckland, NZPatsy-Ann Meadows – Toll Express, Eastern Creek, NSWPaul Cleary – Toll Express, Eastern Creek, NSWPaul Murphy – TGL Customised Solutions, Altona North, VICPauline Kay – Toll NQX, Townsville, QLD
10 years’ service – ContinuedPeter Clements – Toll IPEC, Altona North, VICPeter Dronsky – Toll Priority, Bankstown, NSWPeter Marczuk – Toll Intermodal, Cairns, QLDPeter Scott – Toll NQX, Townsville, QLDPeter Van Caspel – Toll IPEC, Altona North, VICPhilip O’Riordan – TGL Contract Logistics, Arndell Park, NSWPhilip White – Toll Liquids, Altona North, VICRaymond Bradley – Toll Liquids, Altona North, VICRichard Conlon – Toll Express, Eastern Creek, NSWRichard McAvoy – Toll QRX, Moolabin, QLDRicky Voice – Toll Logistics, Wellington, NZRobert Scott – TGL Contract Logistics, Minchinbury, NSWRodney Galea – TGL Customised Solutions, Truganina, VICRodney Nason – Toll Transition, Canberra Airport, ACTRosanna Luciani – Toll Global Forwarding, Adelaide, SASamuel Sampath – Toll IPEC, Moorebank, NSWSara Araya – Toll Specialised and Domestic Freight, Melbourne, VICScott Cool – Toll Priority, Erskineville, NSWScott Leonard – Toll Customised Solutions, Moorebank, NSWSean Jackaman – Toll IPEC, Adelaide, SASeet Choy Chan – Toll Fleet, Perth, WASerdar Celik – Toll IPEC, Altona North, VICShane O’Neill – Toll Global Express, North Sydney, NSWSharna Algar – Toll NQX, Mackay, QLDShirley Ann Clayton – Toll Express, Perth Airport, WASilvio Farrugia – Toll Refrigerated, Ingleburn, NSWSonia Payne – Toll Carriers, Kaitaia, NZStephen Dailey – Toll Intermodal, Rockhampton, QLDStuart Baker – Toll Global Resources, Port of Brisbane, QLDSusan Jane Mollison – Toll Express, Altona, VICSusan Reed – Toll NQX, Mackay, QLDTerence Lim Hong Chuan – TOPS, SingaporeTina-Maree Hall – TGL Customised Solutions, Altona North, VICTodd Amos – Toll Intermodal, Regency Park, SATony Arnold – Toll NQX, Townsville, QLDTony Quattrocchi – TGL Customised Solutions, Altona North, VICTrevor Griffiths – Toll NQX, Brisbane, QLDVicki Markovska – TGL Customised Solutions, Altona North, VICVicki Patterson – TGL Customised Solutions, Altona North, VICVincent Harold – Toll Intermodal, Moolabin, QLDVlade Popovski – TGL Contract Logistics, Lidcombe, NSWWarwick Rust – Toll Express, Richlands, QLDWilliam Kemp – Automotive, Wagga Wagga, NSW
15 years’ serviceAdam Martin – Toll Corporate, Melbourne, VICAdam Vallence – Toll NQX, Melbourne, VICAndrew Liakishev – Toll Express, Perth Airport, WAAndrew Peake – Toll Specialised and Domestic Freight, Melbourne, VICAndrew Peake – GIS, North Sydney, NSWAthol Pilcher – Toll New Zealand, Whangarei, NZBarbara Porter – Toll Priority, Port Melbourne, VICBlazej Jankowski – Toll NQX, Sydney, NSWBrett Graham – TGL Contract Logistics, Arndell Park, NSWBrett Semple – Toll Intermodal, Rockhampton, QLDCarole Barkeit – Toll Priority, Wollongong, NSWChristopher Crooks – Toll QRX, Cairns, QLDChristopher Keong – Automotive, Hamilton, QLDCraig Morris – Toll IPEC, Maroochydore, QLDDamien Riggs – Toll Energy, Moomba, SADaniel Taylor – Toll NQX, Sydney, NSWDarrin Tobin – Toll Fast, Murarrie, QLDDavid Wright – Toll Linehaul, Chullora, NSWDavid Zoldak – TGL Customised Solutions, Knoxfield, VICDean Jenkins – Toll Intermodal, Laverton, VICDean Oliver – Toll Intermodal, Regency Park, SADebbie Ann Coffey – Toll Express, Eastern Creek, NSWDennis Bannan – TGL Contract Logistics, Laverton, VICDonato Uy – Toll Intermodal, Laverton, VICErnest Koenig – Automotive, Wagga Wagga, NSWGarry Phillips – Toll Intermodal, Adelong, NSWGarry Robert Cozens – Toll Express, Perth Airport, WAGiorgio Batsakis – Toll Priority, Port Melbourne, VICGraeme Lawler – Toll Express, Eastern Creek, NSWGreg Elkins – Toll Express, Berrimah, NTGreg Sleight – Toll Global Forwarding, Tullamarine, VICGregory Edwards – Toll NQX, Mackay, QLDIan Maltby – Toll Intermodal, Cairns, QLDIan Mills – TGL Customised Solutions, Altona North, VICIrene Chan Bee Choo – TOPS, SingaporeJacob Tan Hoe Ann – TOPS, SingaporeJeremy Thomas – Toll Global Forwarding, Mascot, NSWJohn Addicott – Toll Express, Altona, VICJohn Allan – Toll Intermodal, Unanderra, NSWJohn Fawcett – TGL Contract Logistics, Arndell Park, NSWJohn Horne – Toll Tranzlink, Tauranga, NZJohn Paszkiewicz – Toll Express, Richlands, QLDJohn Leslie – Automotive, Campbellfield, VICJulia Anne Banes – Automotive, Altona North, VICJustin Salisbury – TGL Contract Logistics, West Melbourne, VICKarl Brown – Toll Refrigerated, Melbourne, VICKeith Kakahi – Toll Tranzlink, Auckland, NZKlaus Edinger – TGL Customised Solutions, Moorebank, NSWLeah Patrick – Automotive, Wagga Wagga, NSWLen Singleton – Toll Express, Regency Park, SALyle Martin – Automotive, Dubbo-Gilgandra, NSWMark Franklins – Toll Express, Regency Park, SAMark Hodgson – Toll Transitions, Mundingburra, QLDMark Jones – Toll Intermodal, Moolabin, QLDMerrelyn Brown – TGR, Carrington, NSWMichael Burke – Toll Express, Regency Park, SANicci Greenwood – Toll Tranzlink, Hamilton, NZNorman McCoullough – Toll Fleet, Wagga Wagga, NSWPeter Keane – Automotive, Altona North, VICPetta McAndrew – Toll NQX, Archerfield, QLDRaoul Marshall – Toll NQX, Brisbane, QLDRhonda Preiss – Toll NQX, Archerfield, QLDRobert Boyd – Toll NQX, Sydney, NSWRobert Cross – Toll Energy, Gillman, SARobert O’Flynn – Automotive, Wagga Wagga, NSWRobert Sadler – Toll People, Lidcombe, NSWRobert Rawlings – Toll Express, Perth Airport, WARussell Summers – Toll NQX, Cairns, QLDScott Chapman – Automotive, Campbellfield, VICShane Leguier – Toll Intermodal, Altona North, VICSokhan Keo – Automotive, Campbellfield, VICStacey Stanbridge – Toll Intermodal, Acacia Ridge, QLDStephen Matthews – Automotive, Edinburgh Park, SATerence Anderson – Toll Express, Eastern Creek, NSWTadeusz Krysinski – Toll Intermodal, Laverton, VIC
15 years’ service – ContinuedTimothy Robinson – Toll Express, Perth Airport, WATony Mellick – Toll Fast, Port Melbourne, VICTony Moretto – Toll Intermodal, West Melbourne, VIC
20 years’ serviceAllan Harvey – Toll Priority, Brisbane Airport, QLDAntonio Cortazo – Toll Fleet, Chullora, NSWChia Choon Fong – TOPS, SingaporeChristopher Tester – Toll Intermodal, West Melbourne, VICChristopher Tucker – Toll NQX, Sydney, NSWChristopher Whitehead – Toll NQX, Melbourne, VICDaniel Graham – Toll Express, Wollongong, NSWDaniel Maisano – TGL Customised Solutions, Altona North, VICDarrell Haining – Automotive, Laverton, VICDarryl Hamblion – Toll Express, Eastern Creek, NSWDarryl Williams – Toll NQX, Townsville, QLDDavid Knott – Automotive, Dry Creek, SADean Raymond Phillips – Toll Intermodal, Chullora, NSWGary Mitchell – Toll Priority, Brisbane Airport, QLDGraeme Bottcher – Toll NQX, Rockhampton, QLDGraeme Messent – Toll NQX, Brisbane, QLDGraham Sweeney – Toll Priority, Erskineville, NSWIbrahim Bin Abu – TOPS, SingaporeJames Heil – Toll Intermodal, Moolabin, QLDJanice Dalton – Toll Global Forwarding, Melbourne, VICJohn Nicholson – Toll Intermodal, Moolabin, QLDJohn Novo – TGL Contract Logistics, Arndell Park, NSWJohn Reddacliff – TGL Contract Logistics, Lytton,QLDJohn Turner – Toll NQX, Archerfield, QLDKenton Muller – Toll IPEC, Perth, WAKevin Rodda – Automotive, Altona North, VICLorraine Johnson – TGL Contract Logistics, Villawood, NSWLyall Pearce – Toll IPEC, Perth, WAMartin Chambers – Toll Express, Altona, VICMichael Williamson – TGL Contract Logistics, Minchinbury, NSWNoel Brown – Toll Intermodal, Acacia Ridge, QLDPeter Coe – Toll Intermodal, Unanderra, NSWPeter Shiels – Toll Intermodal, Adelong, NSWRobert Hull – Toll Intermodal, West Melbourne, VICRobert Palmer – Toll Express, Altona, VICRom Lipka – Toll QRX, Moolabin, QLDRon Shaw – Toll Intermodal, Moolabin, QLDShane Askew – TGL Contract Logistics, Kensington, VICTimothy O’Brien – Toll Express, Chullora, NSWTrevor Shepard – Toll Express, Regency Park, SAWilliam Olive – Toll Intermodal, Moolabin, QLDWilliam Neeves – Toll NQX, Darwin, NT
25 years’ serviceAndrew Schreck – Toll Fast, Port Melbourne, VICAroon Ruengsast – TGL Contract Logistics, Laverton, VICArthur Skennar – Toll NQX, Brisbane, QLDBarbara Parton – Toll Intermodal, Western Australia, WABrett Godbee – Toll Fleet, Altona North, VICBoris Sizgoric – Toll Priority, Port Melbourne, VICCheryl Haack – Toll Intermodal, Rockhampton, QLDChristine Burgess – Toll Global Forwarding, Sydney, NSWChristopher Carrington – Toll NQX, Brisbane, QLDCraig Bush – TGR, Carrington, NSWDale Tacono – TGL Contract Logistics, Wingfield, SADamien Edwards – Toll Intermodal, South Australia, SADavid Hollis – Toll NQX, Brisbane, QLDDean Cordeux – TGL Contract Logistics, Hastings, VICDexter McLean – Toll Intermodal, Moolabin, QLDKevin Cooper – Toll NQX, Brisbane, QLDKevin Welch – Toll Express, Perth Airport, WAJames MacGregor – Toll Intermodal, Moolabin, QLDJean Downing – Toll Group, Archerfield, QLDLeslie Apostolides – Automotive, Dry Creek, SALindsay Sinclair – Toll NQX, Toowoomba, QLDMalcolm Barron – Toll Intermodal, Moolabin, QLDPaul Bailey – Toll Fleet, Wagga Wagga, NSWPeter Hodges – Toll Priority, Brisbane Airport, VICPhillip Kasperek – Toll QRX, Moolabin,QLDStephen Kennedy – Toll Express, Altona, VICRay Boyton – Toll Express, Wollongong, NSWRobert Cameron – Toll Intermodal, West Melbourne, VICRobert Skelly – Toll IPEC, Moorebank, NSWRobert Sullivan – Toll NQX, Cairns, QLDRodney Little – Toll Intermodal, Moolabin, QLDRodney Lord – Toll NQX, Toowoomba, QLDThemi Constas – Toll Priority, North Melbourne, VICTheresa Carew – Toll Priority, Port Melbourne, VICVania Treleggan – Toll Express, Regency Park, SAWarren Williams – Toll Refrigerated, Morningside, QLDWendy Gilmore – TGL Contract Logistics, Laverton, VIC
30 years’ serviceAlexander Fergin – Toll Express, Altona, VICAlfred Galea – Toll Express, Altona, VICDarryl Beckwith – Toll Refrigerated, Morningside, QLDGraham Howard – Toll Express, Altona, VICJohn Phillips – Toll NQX, Mackay, QLDPamela Byron – Toll Priority, Port Melbourne, VICRaymond Ahern – Toll Intermodal, Rockhampton, QLDStephen Butters – Toll Intermodal, Brisbane, QLD
35 years’ serviceDesmond Carrodus – Toll Intermodal Brisbane, QLDGary Ngaia – Toll Tranzlink, New Plymouth, NZGayle Porter – Toll Priority, Botany, NSWGiacomo Bugno – Toll QRX, Moolabin, QLDLeslie Alexander Dundas – Automotive, Hamilton, QLDMichael Sheridan – Toll IPEC, Moorebank, NSWStephen Wilson – Toll QRX, Moolabin, QLDTrevor Taylor – Toll Fleet, Perth, WA
40 years’ serviceLuigi Nonnis – Toll IPEC, Moorebank, NSW
45 years’ serviceFrancis Richard Watson – Toll Express, Perth Airport, WA
50 years’ servicePeter Broadbent – Toll Intermodal, Brisbane, QLD
51JUNE–AUgUst 2012
Toll has a rich history spanning over a hundred and twenty years.
We are opening a museum this year in Melbourne to capture the many stories which have shaped the company.
The museum will showcase items from Toll and acquired companies including vehicles, uniforms, memorabilia and photography.
In bringing our history to life, we are looking for submissions and donations from around the Group. Please contact Group Corporate Affairs with details of your items at [email protected]
Help us fill this space
Toll Today 3.indd 1 27/02/12 11:57 AM
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