Today’s Agenda: • Welcome – WJ team – 5 min

• New eHealth Project – Kendra Morgan & Liz Morris – 10 min

• 2013 Member Survey – Ahniwa Ferrari – 20 min

• 2013-14 Editorial & Programming – Jennifer Peterson – 20 min

• Crossroads Newsletter – Betha Gutsche – 20 min

• CE Convening – Sharon Streams – 10 min

• Wrap Up – Kathleen Gesinger – 5 min

July Third Thursday Partner Meeting

18 July 2013

What’s keeping you busy this summer?

WORK PLAY

New project - eHealth

Need Review – archives to be vettedLibraries and the Affordable Care Act

• Cooperative agreement with IMLS• ZeroDivide partnership• We welcome your state-level insights

Need Review – archives to be vettedStay Informed

Questions/Insights? Feel free to contactLiz Morris directly: morrisl@oclc.org

2013 Member Survey

2,207 respondents73% public library staff

45% small libraries22% medium libraries

20% large libraries93% from U.S.

78% from partner states

81%Satisfied with WebJunction

50%Very Satisfied

A 30% increase from 2012!

4%Dissatisfied

A decrease from 5.9% in 2012

Top 3 Reasons for Satisfaction

“It's free through our state library.”

“It is FREE, online and very useful training. If WebJunction wasn't free and online for my state, I would not be able to attend as much training as I do.”

“Collection of useful library resources in one place. Free courses. State's partnership.”

1. That it is free of charge (90.5%)

Top 3 Reasons for Satisfaction

“I appreciate that so many free resources are gathered together in one convenient location.”

“WebJunction has topics that are very helpful and useful for the public library system. Libraries are on tight budgets and

the free access to learn is a plus.”

“Useful topics that keep me abreast of trends in public libraries services.”

2. The usefulness of the information resources on the site (74.3%)

Top 3 Reasons for Satisfaction

“A lot of information on the profession and new technology is located in one place and is easy to access. The topics are important and I have used several of the webinars to allow staff the opportunity to gain knowledge in an area of services in which we are

headed.”

“I love how easy it is to watch and hear a webinar and I love what all I have learned from them.”

“WebJunction is very easy to use and has wonderful training videos and webinars.”

3. The quality of live webinar programs (67.5%)

83.3%

Finding and registering for webinars is easy

Happy to recommend webinars to colleagues

75.1%

65.4%

60.4%

Keeps members informed of what is happening in library profession

Keeps members informed of what is happening in their state

Significant change …34.3%

Customer experience / user services

32.7%Collections

10.7%Library workforce

Need Review – archives to be vettedWhat trend do you think libraries need to get a grasp on now and why?

Need Review – archives to be vettedIf you had the necessary knowledge and skills, what would you do that is new or different at

your library that you are not doing now?

Editorial & Programming 2013-2014

Need Review – archives to be vetted2013 Remaining Topics

August: Developing or Improving Programs August 8 - Where Teens and Technology Meet: engaging teens with digital media [coursenar]August 29 - Marketing Libraries: What the not-for-profits can learn from the lots-of-profits

September: Library Leadership and ManagementSeptember 5 - Impact Survey: Understand Your Community’s Technology NeedsSeptember 10 - Building a Digital Dodge CitySeptember 24 - Leaving Fort Ref: Frontiers of Embedded Librarianship [coursenar]

October: Readers Advisory and Programming• Cutting Edge Readers Advisory• Out of the Box – recap of pilot, with libraries and Project for Public Spaces

November: Improving Interpersonal Communication• Dealing with stress, difficult patrons and staff, morale/motivation, team building, resistant

management, how to stay positive • New and updated resources from Department of Labor/ Employment and Training

Administration in collaboration with IMLS

December: Customer Service • Including online, via mobile apps and ideally relevant to rural/small libraries (ARSL)• Engaged/Excellent Customer Service [coursenar]

Need Review – archives to be vetted2014 Planning

Informed by:• Member Survey • Webinar Surveys• Continued CE coordinator/stakeholder input• You!

Key topics identified in August, planning/marketing cycle roll-out beginning November.

*FY14 webinar survey includes state field – we will now have access to state specific responses!

Need Review – archives to be vettedTopic Areas Identified – Member Survey

Topic (in member priority order) Addressed in 2013 webinar plans

ebooks /edevices (including circulating) technology teaching patrons

mobile technology ü (OCLC Spotlight Program)

social media ümarketing and outreach ü makerspaces ü (Teen Media) budgets and funding community-embedded/community relations üpartnerships & collaboration üdigital collections (collection development)

customer services and experiences üstaff training community centers

Topic (in member priority order, cont.) Addressed in 2013 webinar plans

website ü

space planning   programming   apps

create videos   streaming services   more space   electronic resources   cloud computing   collections  

demonstrate impact  

improved-access ü (OCLC Spotlight Program)

teens ü

Need Review – archives to be vettedTopic Areas Identified – Webinar Survey

Need Review – archives to be vettedFacets Needed

Attendees want more:• Examples (best practices, ways, lists, tips and tricks, fresher ideas)• Tools to help them get buy-in (from staff, supervisors, community)• Communication tools, action plans• Hands on, practical, actionable learning• Encouragement• Reminders of what they learned, that they need to apply learning• Ways to rally staff around the learning• Short summary to share with other staff

“Just taking the time as a staff to discuss what has been happening, how you are feeling, and letting off a bit of steam is very helpful. Getting together to watch/listen to the webinar was one of the first times we were able to sit down together in quite some time. We often don't have time to sit and just listen to each other.”

-3 month follow-up survey

Need Review – archives to be vettedWhat should we start with?

ebooks/edevices websites/cloud computing

teaching patrons space planning/more space/innovative spaces

mobile technology programming

makerspaces apps

budgets and funding create videos

community partnerships & collaboration streaming services

digital collections/collection development/electronic resources

demonstrate impact

staff training (creative training ideas and strategies, on alignment of learning with the library’s mission and strategic plans)

improved-access

library as community center youth services (esp. teens)

Crossroads Newsletter

Need Review – archives to be vettedCrossroads

WebJunction’s monthly communication to our readers

Sent to more than 25,000 subscribers

Need Review – archives to be vettedArticles and news

WebJunction news and recent topics

Aggregator of stories and news from the field

Need Review – archives to be vettedAnd more

Results of the monthly poll

Listing of upcoming webinars

Need Review – archives to be vettedPartner spotlights: past

Standard format for partner spotlights

Partner spotlights refreshed

Where do partner stories come from?

You!

Need Review – archives to be vettedStory ideas

What are the libraries in your state doing?What libraries have benefited from a state library program?What is the state library doing that is of broad interest to the field? Examples:

eLending 101 (WJ-IL blog)

Fear Not the New Device (WJ-MT article)

Creating More Inclusive Libraries (WJ-IL course)

Need Review – archives to be vettedCollecting stories

How do you collect stories?

CE Convening

Upcoming Member Survey

Hosted by IMLS in cooperation with WJ

Small gathering (23 invitees; 18 attendees) representing• library associations/divisions and

other national orgs • iSchools and other training

providers• federal, state, public, research,

academic libraries • CE coordinators, development

directors, trainers• IMLS staff

Anne Craig, IL State LibraryCarol Desch, NY State Library, ASCLABrenda Hough, ALA LearnRT, TechSoupKristen Laise, Heritage PreservationBarb Macikas, PLANancy McGovern, MIT Libraries Mark Puente, ARL Katherine Skinner, EducopiaSharon Streams, WebJunctionJoseph Thompson, Western MD Reg. Lib.;

RUSA Jay Turner, GA Public Library ServiceBeth Yoke, YALSA

CE Convening – Crystal City, Va – June 6

Upcoming Member SurveyCE Convening – Purpose was to share

Knowledge of current CE needs

across the U.S. library field

Strategies or activities being

done to meet CE needs

Ways that CE could be better coordinated or improved with collaboration

Ideas for projects & partnerships that could be jump-started

Upcoming Member SurveyCE Convening – Sharing

What CE-related services

or programs are offered by

your organization?

What target audiences do you serve, and what are their

needs?

What are you doing well?

What could you do better?

What are your strategic

priorities in regards to CE?

How are your programs and

services funded? Are these funds

sustainable?

What are your key

partnerships in delivering your CE services and

programs?

Upcoming Member SurveyCE Convening – Agenda

ChallengesWhat are the

priority challenges that we face in delivering CE nationally?

Audiences & needs What are the key

segments and what are the key

challenges they face on the job?

Assets & gaps What assets can we collectively draw on now? What are the

priority areas for focused energies or new collaborations?

New solutions & collaborations What specific

solutions can we conjure based on

today’s conversation?

Upcoming Member SurveyCE Convening – Key Audiences

Participants prioritized these as the top five: 1. CE providers (individuals and organizations)2. Emerging professionals 3. Library administrators4. General staff5. Rural libraries

Upcoming Member SurveyCE Convening – Next Steps

Communicate• Share report on the convening (this month)• Continue to nurture a national conversation around CE in

the library field

Innovate• Spark ideas for partnerships and collaboration across

institutions• Support a focus on “national” and “sustainable” for

devising CE programs

Next Meetings

Need Review – archives to be vettedAugust Meet Up!

Interested in participating?

HOST?

DATE/TIME?

Need Review – archives to be vettedSeptember Partner Meeting

Next Partner Meeting:19 Sept 2013

Key topics of interest?

Thanks for everything you do at WebJunction!

Next Third Thursday Meeting:

19 Sept 2013

9-10:30am PST/12-1:30pm EST